Reviews of Clapham Optical. (Optician) in Southampton (Hampshire).

Clapham Optical

27 Reviews

26 Comments

Optician

Optician

9 Commercial Rd, Totton, Southampton SO40 3BX, United Kingdom

Description

Information of Clapham Optical, Optician in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Clapham Optical

Popular times

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Reviews of Clapham Optical

D. A.

First time I've used Clapham.I've worn glasses for 40+ years and can honestly say I've just received the most professional and friendly service. Highly recommended.

A. Y.

I will only ever use Clapham Optical, they are comprehensive in their customer care, the examination is thorough and not rushed. When it comes to choosing a frame Nick already had some in mind for me, and independently I had been looking at the same. I have opted to take advantage of the "EyeCare" monthly payment which covers the costs of future eye tests, offers discounts on glasses purchased, and allows me to split the cost of glasses interest free. I have not heard of any other opticians offering anything similar, so this alone is a great reason to use Clapham Optical. I have my second pair of Etnia frames with Seiko lenses now, they have a fantastic anti glare coating that is the best I have ever had for night driving, and as a bonus feature they have a slight gold sheen to the lens that compliments the design of the Etnia Vintage frame. I will be going back for a second pair of Etnia as prescription sunglasses ready for Summer and Nick has offered to see if he can get some prescription lenses for a pair of Oakleys i already own. I really cannot fault the quality of the products supplied, and most importantly for me the customer service. For eye care i feel it is critical to have someone that you trust and who shows a high level of expertise.

M. P.

Top quality service here from start to finish. I am thrilled with the clarity of my vision in my new glasses, which are the best I have ever owned. Thank you Nick and Team.

K. A.

Super friendly, professional, caring and helpful. I have been using Clapham for the last 6 years and have worn glasses/contact lenses since school age. I have experienced many different opticians, including high street chains, however Clapham have excelled themselves. The service you receive at Clapham is personal, tailored to you, your needs and budget. Their staff have helped with choosing frames, advised on lens type, thickness and weight, truly experts in their field. Even once your glasses/lenses are delivered, the aftercare is amazing. They have repaired and adjusted glasses without any quibble. I would not hesitate to recommend Clapham Optical to anyone seeking individual, independent, high quality care and attention. Thank you Nick and the team.

S. B.

I recently purchased glasses from Clapham Optical and I cannot praise enough the impressive customer experience and quality and speed of service I experienced. The team were amazing. I love my glasses or at least I did until I recently broke them during CV19. I called the shop without leaving a message and with no expectation of a call back - but I got one! Not only did I get a call, but thanks to Nick my glasses were repaired with new parts within days, and at a very reasonable price. Having used a large High Street opticians for years I can honestly say my return to an independent family run business who values it's customers, has made me realise what I've been missing out on! If you want to support an independent business who takes pride in the quality of the products and service it offers then give it a go!

m. g.

I have been a customer at Clapham Optician for many years and have always received a very professional and friendly service. I did go to another optician for a short period of time as it was closer to where I lived, I did not get the same level of service and soon went back. Since Mr Clapham retired his son Nick Clapham and his team continues this high quality service. I have recently purchased a pair of glasses and the fit and vision are perfect. I would highly recommend Clapham Optical for service, quality and expertise.

D. R.

This was my first visit to an independent optician and I cannot recommend Clapham Optical highly enough. From start to finish the service was highly professional and the quality of my new glasses is exceptional. Two things stood out. One was how well equipped the clinic was for my eye test. I have never previously been offered an OCT scan but now Clapham have a 3D scan of the layers in the back of my eye so they can monitor whether my eye health changes over time. Everything is healthy now but it is reassuring to have that benchmark for the future. The other thing that stood out was the care that went into fitting my glasses. Nick talked through what I wanted and suggested some frames that would suit me best. After I chose one, he took several measurements of how the frame sat on my face so the lenses would be perfectly aligned with my eyes. I didn't expect my vision to be better than with my previous glasses but there has been a noticeable improvement. Thank you!

A. G.

I picked up my fabulous new glasses today from Clapham Optical. The Service is second to none at this friendly professional business. I would highly recommend this independent optician after a few years of using a well know high street chain who can’t offer the same level of customer care and high quality products. The whole experience was superb from start to finish and if you love glasses like me you’ll be impressed by the super sexy ranges on offer. Thank you Nick for such a positive shopping experience.

D. C.

I currently live in France and think I might possibly be the most socially distanced customer Clapham Optical have dealt with recently. Following an eye test and consultation during my last visit to the UK, all my details were kept on their computer so that when I needed a new pair of spectacles, I was able to deal with the company by telephone and e-mail exclusively. I have previously received excellent care from Clapham Optical, but on this occasion speed was of the essence with my order as it was to be couriered to me by friends who were travelling to France. Yet again - and perhaps moreso given the circumstances - I was so delighted by the good communication, the prompt attention and the excellent customer service I received. I am so very grateful to Liz and Nick for the efforts that they and the company made on my behalf – they stepped up to the challenge and succeeded over and above my expectations and consequently, I would be delighted to recommend their services to others.

R. N.

Absolutely outstanding. Great, friendly service, nothing too much trouble, a really thorough eye exam, great glasses and follow up for fitting. I even managed to damage one pair within a couple of weeks and they fixed it FOC - all 'part of the service'. New client for life !

s. “. 7.

Excellent service. Having demanded a refund from Specsavers because they did not know how to fit glasses I found Clapham Eye Care. I cannot recommend them enough. They are very professional and take their time to make sure your glasses are the correct fit and style for you. Very pleased with my new glasses.

A. A.

I have been using Clapham Optical for a number of years now after having a bad experience from a high street optician. I have always found them to be incredibly helpful, knowledgeable and offering great advice when purchasing frames without being pushy! I will continue to use this amazing company for the foreseeable future and wouldn’t hesitate to recommend Nick and the team!

P. P.

I have been a customer of Clapham since childhood and am now in my 50’s. This is a family run business who take pride in providing you with a faultless, friendly service. What you get with Clapham is a 5* experience. The reception team offer a friendly greeting and can handle any enquiry asked of them. The opticians are thorough and the frames, lens advice is exceptional. The products at Clapham are good value for money if you are not into ‘cheap and cheerful’. I have never had to return an item or ask for adjustments of any kind. You know your sight is cared for when you visit Clapham. No hard sale, just good advice and exceptional help if you need it.

l. j.

Clapham Optical in Totton is the best Opticians around by far for both glasses and contact wearers, the whole experience is an absolute pleasure from start to finish. All the staff are professional yet friendly and all seemed very skilled in their individual roles that they really take pride in. The examinations are thorough and they use all the latest technology so you know exactly what is going on with your eyes. Once you get the glasses or contacts it doesn't stop there, the aftercare service is impeccable and my experience with choosing my glasses was actually fun. Always being one to hate wearing glasses I wasn't convinced I would find a pair that I liked, but with Nick Clapham at hand he made me feel at ease and with his skill and honesty we found a pair that look great which I never believed would happen of which I am very grateful. Maybe slightly more expensive that the chain Opticians but then it is on a completely different professional level so worth every penny. If you want to look after your eyes then Claphams is the place to go as they care as well and I will not go anywhere else now

D. V.

I have been going to Clapham Optical for years for my Contact lenses and i recently decided to get some glasses to give my eyes a break. There are loads of stylish glasses you can choose from and Nick was super helpful in choosing the right frame for my face shape. Everybody that works there has always been helpful and polite, that's why i have been going for 15 years.

A. H.

Clapham Eyecare has become the benchmark by which I judge all other opticians. I am particularly fussy when it comes to my contact lenses and glasses, and after the family run opticians I had used since childhood was sold off to a high street chain, I was relunctantly forced to try a new optician. I struck third time lucky with Clapham! The customer service here is unparalleled, the staff are genuinely passionate about what they are doing and it makes a real difference. I wouldn't trust my eyes with anyone else.

N. S.

Decided to move from specsavers about two years ago as I felt rushed whenever I went there. Best move ever. The service is fabulous for both contact lenses and spectacles. I have more regular checkups and i value this as healthy eyes and eyesight are really important to me and Ifind this really important especially as a contact lens wearer. As I've previously had spots on the retina I have a photo taken of my retina each time I have a checkup. The machine that does this uses latest technology. I went through a spell of having really dry eyes this has now cleared up since moving to using l need from this opticians. The optician and dispensing chemist have gave me a thorough check up and also recommended over the counter drops and gels that helped enormously. My old glasses were about 7 years old and as the arm was falling off I had to buy a new pair. I was hesitant about buying a new pair as I thought they would be massively expensive as I have a very high prescription for long distance vision. I ended up getting help with buying a new pair, about half an hour, ended up buying a branded make, protective scratch resistance lenses and also lenses that were really thin. The glasses are really lovely and light to wear and I was very surprised at how low the cost was. Many thanks Mr Clapham.

J. C.

I’ve been a regular customer for many years. The quality of service and care is first port of call for Claphams. I myself have tried Specsavers next door to find out a 15 mins eye test, rushed through with no care is not a patch on Claphams. You only have one set of eyes and i intend to get the best care for them. Claphams will always be my choice.

N. W.

Consultation / assessment was very thorough, well considered and took into account the multi-factorial challenges my eyesight presents. Thought the eye scan machine was brilliant. Based in Totton with an eye on world fashion, which suits my inner Diva. The staff were calm, friendly and polite, the atmosphere was relaxing and I could imagine soothing to anyone who is not keen on opticians! Oh, and last but not least, my specs are perfect.

R. J.

If you value quality eye care from the eye examination to the completed spectacles then Breta and I can, without hesitation, recommend that you visit this Independent family run business. We have been using the Clapham practice for many years now and have always been delighted.

G. F.

As some reviewers may note, Specsavers is cheaper but in my view, you get what you pay for. I came to dislike the experience at Specsavers so thought I'd give the independent a try. My experience so far has been much more pleasant. The staff are wonderful, very helpful and patient. The optician was also very thorough and I felt that I had a very complete service. The spectacles and lenses may be on the pricey side compared to Specsavers but you can see the quality you're paying for. You always have the option to get your glasses made elsewhere so even if it's just for the eye test, I'd still highly recommend them.

R. C.

Excellent care and service all round. No hesitation in using Clapham in these difficult times.

M. M.

Excellent service, very professional, the end result is a great pair of quality spectacles.

N. H.

H. T.

F. F.

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