Reviews of Rawlings Opticians. (Optician) in Southampton (Hampshire).

Rawlings Opticians

191 Reviews

149 Comments

Optician

Optician

10, St John's Centre, Hedge End, Southampton SO30 4QU, United Kingdom

Description

Information of Rawlings Opticians, Optician in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Rawlings Opticians

Popular times

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Reviews of Rawlings Opticians

C. F.

Following an bi-annual eye test, my prescription had changed slightly, optometrist Simon Cabell did and excellent job as always, followed by a fitting for a new pair of specs. Again excellent service from knowledgeable assistants with modern up-to-date equipment and knowledge. A week later and a few £'s lighter I am delighted to say things are much clearer for reading and computer work.

J. J.

Lovely place and lovely staff! Checked my eyes with amazing professionalism and sorted out my prescription in no time.

R. B.

Fantastic. Staff are very friendly and knowledgeable. I was recommended to take a look at Rawlings and it was certainly a good recommendation.

J. C.

Prompt service, with smiles behind the masks, leading to safe and efficient practise for my eye health. Thank you.

D. J.

Always professional and excellent service. Very pleased over the many years I have been with them.

H. F.

They are always very helpful and efficient

M. O.

Friendly and efficient staff. I felt safe at all times. Very thorough examination with clear explanations.

A. F.

Very friendly staff. Looked after me well! AF 13 Oct 21

A. K.

Excellent service, thank you.

P. C.

Always nice people at Rawlings and help picking glasses is always welcome

m. m.

Excellent service. Easy to book appointments on line to when you need them.

c. o.

Very quick to get an appointment, pleasant exam and discussion on options. The two pairs of glasses ordered came in under a week. Overall super service. Thanks Chris O

F. P.

Very professional and helpful. I will use them again as I've been very happy with their service.

e. f.

professional, friendly and helpful

I. C.

A great team, instilling great confidence. Which is a good thing when talking about your eye-site!

J. F.

Always a very professional service and I felt very safe with all the staff wearing full PPE

S. M.

Trustworthy opticians that provide an accurate testing and ensure that the glasses are suitable for you

J. E.

Excellent service and customer care. Visited 9/11/21 JElmer

J. Q.

Excellent service, friendly staff who are knowledgeable, efficient and welcoming JQ 17/02

M. W.

Great service as always, with good policies and practices for social distancing.

I. F.

Excellent and efficient service as well as very safe Covid secure set up

L. B.

Professional, respectful, outstanding ! I highly recommend this Optician.

D. F.

As ALWAYS - such a pleasant company to deal with; very polite, friendly and knowledgeable staff; expert advice and very thorough eye testing which was the reason for my last recent visit. WELL DONE EVERYONE !

M. Y.

Very good service and very friendly would defo recommend

D. T.

Very efficient and knowledgeable thanks for your expertise and guidance

P. H.

A very thorough and professional examination by Simon as always.

C. S.

Great service & always helpful staff. Highly recommended.

R. B.

Fantastic. Staff are very friendly and knowledgeable. I was recommended to take a look at Rawlings and it was certainly a good recommendation.

P. M.

Very friendly staff, with professional work ethics. First class!

D. A.

Very organised and friendly optician - would recommend

I. B.

Excellent service from Rawlings at Hedge End, as per usual !

k. w.

Highly professional and friendly staff. Provided an excellent service.

J. S.

Staff very helpful and pleasant as always

K. T.

Rawlings in hedge end is a fabulous opticians. They are very professioal and thorough and I really trust them. Karen

S. H.

Easy to book on line , Great team , great service, would highly recommend

L. L.

Chris was very helpful and gave me great advice. Thank you again

K. P.

Lovely staff. Very professional

J. H. (.

Much better experience than a high street brand.

L. D.

Very friendly and professional.

M. A.

Rawlings are a very professional Opticians.

R. S.

Very friendly service

S. K.

Very Professional

J. N.

very efficient

N. G.

OF 20/02/2021

K. L.

Rawlings provide a very professional, polite and personal service. It is east to book appointments, they offer a very comprehensive care plan and communicate well. Certainly the best local optician if you require a private expert consultation to give full understanding and confidence.

j. g.

JG 1/10/2020

A. D.

V. J.

K. G.

I am in my eighties and can commend Rawlings for the best professionalism and spectacles that I have had in the forty odd years since I have had to wear glasses.

P. F.

G. A.

m. f.

E. D.

T. T.

Great service and advice. Friendly staff.

C. M.

I have had two check up appointments after having cataract surgery. Each time I have received excellent treatment both from the reception and opticians. All the procedures were explained and my questions were answered clearly and reassuringly.

M. S.

Visit on 02.07.24, excellent. Excellent optician, who I have seen here for years! Continuity is so important. Very friendly and helpful staff. They give so much time to you, especially when choosing new frames. Even happy to take photos of me wearing different frames, as without my prescription lenses, cannot see clearly. Cannot recommend strongly enough. Thank you for your amazing service. M.S.

A. B.

Very happy with the service I received.I was there quite a long time with my eye test and choosing new glasses and there was no pressure or rushing me.

A. T.

Had my first eye test here today. After having a pretty rough and frankly disgusting experience at Specsavers, decided to go to a smaller optician. From the moment I walked through the door the staff were friendly, warm and welcoming, listening to my concerns and making me feel at ease. The eye test was done professionally and respectfully. I couldn't recommend them highly enough.

S. W.

Visited for routine checkup on 30/12/21. Always great, friendly, high quality and thoroughly dependable service. The staff there were even able to source some new custom lenses for my favourite ageing/obsolete frames! Great stuff. SW

G. W.

Professional and friendly service. Nothing is ever too much. Very good at putting our eight-year old so at ease during his eye test. Would highly recommend.

M. G.

I have always found Rawlings staff very helpful and very professional. The technology they use is state of the art this is very reassuring when being examined. Recently when I needed advice on an eye condition I was given an appointment at short notice. The problem was quickly diagnosed and treatment recommended.

G. M.

Very pleased with my last eye check up, a very thorough appointment. Staff all very helpful.

K. L.

I had a very thorough check for my eye problem! I was given great advice, as well as, they arranged an appointment to the hospital for me! Great service and very friendly staff!

J. Z.

I received first class service at Rawlings from my initial contact to the day I collected my new glasses. Very professional and friendly staff. A much better experience than at previous opticians and I’m far happier with the glasses than I was with my outgoing pair. I plan on going back soon for a second pair when funds allow. Thank you all at the Hedge End branch 😊 Update: I now have my second set of glasses from Rawlings and again the overall experience was to notch.

J. H.

Very expert service after cataract operation . Delivery of new glasses in one week. Thank you

J. D.

I have been a customer with Rawlings Hedge End for many years. Consultations are Professional, friendly and informative. My eye care is in very capable hands

J. G.

A superb opticians which I have been using since I was 5 years old. The service I've always received is really personable and my optician (Simon in the Hedge End branch) explains exactly what he is doing and why. He also answers all my many queries. My kids now get their eyes tested here as I simply wouldn't trust another company testing their eyes! JG 22/09/2021

S. L.

Friendly staff providing an excellent customer service. Good procedures in place to manage movement of customers while complying with Covid latest guidance. Quick delivery of lenses following appointment. Wouldn’t hesitate to recommend Rawlings Opticians in Hedge End.

C. B.

Lovely warm friendly staff who were very professional and helpful. The eye check and contact lens checks were thorough and the optician gave very good explanations and advice throughout. Rawlings also provided a great service in ordering a new pair of glasses demonstrating good knowledge and advice with all options explained clearly. Felt very safe with the excellent COVID processes and procedures in place. Highly recommend Rawlings. (CB - 29/01/2021)

B. B.

I've been on their practice plan since 2016. Great professional service, friendly staff and good advice, even throughout the pandemic. 21/06/2023

G. S.

I needed the lenses change in my glasses. The staff were very helpful listening to what my requirement were and advising on the best options available. I have been using Rawlings at Hedge End for quite a few years and have always been satisfied with the service

D. S.

I am recommending Rawlings Opticians to anyone that needs an optician, their service is second to none, personal and professional throughout. Debbie in particular has managed to teach my 12 year old daughter and 11 year old son to wear contact lenses with just 1 session of teaching, very happy customer

D. S.

My experience was very positive. I was treated with courtesy by all the staff and my appointment was carried out thoroughly and efficiently. I was impressed by the new equipment which had been introduced since my last appointment. All necessary COVID measures were in place and were strictly adhered to. I felt absolutely safe and relaxed throughout my visit.

F. R.

Lovely warm friendly staff who were very professional and helpful. The eye check and contact lens checks were thorough and the optician gave very good explanations and advice throughout. Felt very safe with the excellent COVID processes and procedures in place. Highly recommend Rawlings. (FR 28/1/22)

p. L.

I visited Rawlings Opticians Hedge end for an eye test on June 17th at 1.30pm, had all the tests and chose a new pair of reading glasses to wear in conjunction with my normal tri-focal glasses. Each time I have visited Rawlings, I have been treated with friendly, courteous and knowledgeable staff and the whole experience has been excellent. Many thanks PL

M. L.

I would wholeheartedly recommend Rawlings as your "go see" opticians. Hedge End staff are very friendly, professional and especially during these difficult times made me feel safe and comfortable during my appointments. Always happy to support local independent . Keep up the good work and best wishes for the next 125 years.

P. F.

Always found it a pleasure being client of Rawlings nothing is to much trouble and all the staff are fabulous Simon, Sara and Janet at Hedge end to name a few. I would highly recommend Rawlings to anyone because of the professional and customer focused service I have received over the years. Thank you so much Rawlings for all your help and support with my eye health care. Kind regards always Mr Philip Folkes.

G. H.

I've used Rawlings Opticians of Hedge End for nearly a decade and always received first class service by very helpful staff. I would have no hesitation in recommending Rawlings.

V. H.

I very rarely share any feedback but on this occasion feel compelled to do so! Visited Rawlings Opticians Hedge End 23rd September 2021 - Staff attentive, appointment started on time & efficient and great all round service including eye test and frame selection. Well done and cant recommend enough!

J. G.

Really thorough and helpful eye exam with Kate last week - with good advice and input to deal with a couple of issues I have with eyes - very reassuring friendly and professional visit which was appreciated

S. H.

Friendly and efficient reception and optician team. 👍

L. L.

Have been going to Rawlings in Hedge End for many years, Simon does the assessment and I feel very confident with his advice. Here's to many more years of good service.

E. S.

I visited here on the 15th October and had a great experience. Simon has been my optician for years and always takes the time to explain what he’s doing and what things mean. The receptionist was also very kind and helpful, so thank you! ~ES

G. L.

Having never had glasses before Rawlings opticians where very professional and efficient. I felt my issues where listened to and addressed accordingly with the outcome of reading glasses which were manufacturedand delivered very quickly. GL / 25/5/22

D. G.

It was OK. Covid precautions seemed OK. A good eye test with someone who was friendly and seemed knowledgeable. There was something not quite right in terms of the furnishings and smartness of the place. I would go again. But unfortunately can't give it 5 stars yet.

M. M.

Rawlings have tested my daughter eyes for the past 4 years. The staff is welcoming, attentive and knowledgeable. Good choice of frames, and staff are very patient and supportive of frame choice. Speed of getting new glasses is amazing!.

D. O.

Rawlings staff are always polite and helpful. They take great care in their service delivery. They also are very careful in making sure the premises are "COVID secure".

K. W.

I found my eye test experience during these COVID times to be very safe and it was great to see the precautions which Rawlings in Hedge End had in place. The staff were very friendly and welcoming and made my visit an enjoyable experience. KW 01 May 2021

S. S.

I have been using Rawlings in Hedge End for a couple of decades for spectacles and contact lenses. The eye tests are always thorough and make use of improvements in technology. Simon, who has been the optometrist for many of those years has always been willing to explain any findings or answer any of my questions, especially when I developed cataracts some years ago. It was Simon who wrote the referral letters to my Doctors which eventually lead to the successful operations. My recent eye test during the current “lockdown” was obviously a little different from previous visits but all the staff were courteous and helpful. This visit I expressed the wish to purchase a pair of “computer” spectacles, with different lenses to my current varifocal spectacles, to make the working from home on my home PC less tiring, Janet then spent a fair time helping me choose appropriate lenses and frames. With their years of experience I feel confident in continuing to use Rawlings at Hedge End.

M. P.

I have been with Rawlings now for over 35 years starting in Croydon Whenever I have moved I have always ensured I could find a local Rawlings to remain with them and now use the Hedge End office where I continue to receive excellent personal service The reason I stick with Rawlings is simple in as much as I like to receive personal service and have always been very impressed by the way they really go out of their way to make you feel like you are valued. Whenever I call I am always greeted with a welcoming voice and it’s clear they remember me and enquire on my well being When I visit the welcome is always personal and makes it a pleasant experience. Add to this the excellent Opticians who are so knowledgable and professional and always offer valuable advice. The facilities are modern and up to date which makes the checks undertaken to be thorough and in depth In summary Rawlings are a professional friendly and very competent Opticians and I am delighted to be with them

G. T.

I recently visited Rawlings inm Hedge End for a hearing test.The testing was done very professionally and I ordered a set of aids. I and my wife also use this office for our sight needs and are very satisfied .

S. S.

Did a great job making my 9 yr old feel comfortable and happy. He came away enjoying his new glasses. The optician that carried out the eye test was superb and very thorough, making my son feel important and safe.

L. G.

Just had my annual check. With a history of glaucoma in the family I find the whole check up experience very reassuring, professional and friendly. It's quite usual for there to be some new tech to improve the eye exam and that was true again this time. Good to see staff provided with PPE, well done for wearing that all day.

C. L. C.

Best opticians in the UK by far. Very precise prescriptions, they genuinely care about getting you the right glasses and contacts. I’ve gone in when I think my sight from certain angles is a little fuzzy and they’ve managed to make the most tiny adjustments for me to see perfectly. They are also just super lovely people. Kate, Simon and Janet in particular. CLC 20/05/23

D. K.

The staff are all friendly and made my child's visit a pleasant one.

T. W.

Since moving to Hedge End in 2016 I have used Rawlins Opticians exclusively. The service is very good and the staff are knowledgeable and friendly. I have no hesitation in recommending them.

P. W.

Staff efficient, Simon so very caring. I have been going to Rawlings for 20+ years. Will not be going anywhere else. Utter trust in them . PRW I have an on going eye problem. The hospital & Rawlings have made contact & all seems to be resolved. Rawlings have been totally supportive throughout this. I cannot thank them enough for their support & help. Some laughter too! Just what was needed. PRW

G. R.

First class service and attention. Always feel very "looked after" when I visit.

S. B.

Always a positive experience going to rawlings. I have an ongoing subscription with them and have done for a number of years now. Very knowledgeable and listen to what you need. Would highly recommend. They also really helped me transition to contacts which I struggled with at first. Big chains couldn't help me but the small independent made a big difference to me. Thank you Rawlings!

G. D.

I can highly recommend Rawlings, the optometrist was informative and very knowledgeable. He was also happy to educate and impart that knowledge with us. Janet was thorough and sensitive when she assisted my son to choose his first pair of glasses.

P. B.

Great welcome from the staff, very professional. The eye test itself was thorough & everything being done was explained to me. A well organised opticians, abiding by the new Covid 19 hygiene regulations - making me feel very safe. Altogether a positive experience. (DB 4/12/20)

H. H.

As always friendly and helpful staff. Very happy with the eye care I receive through Rawlings in Hedge End. HH 28.2.22

J. W.

Very professional and thorough review, eye test and lens and frame selection. The COVID precautions were fully explained and provided an assured and safe environment. The appointment system afforded an unhurried and safe environment . Staff were polite, caring and well equipped with PPE.

Y. M.

Extremely helpful optician was very good with my 91 year old father exceptionally kind. The chap who fitted the glasses was very helpful too and got the fitting exact so very impressed overall.

J. W.

As a family we have used Rawlings opticians for a number of years. They have always been exceptionally helpful and reliable and staff are very friendly at the Hedge End branch. Happy to continue using for our children and for us in the years ahead.

H. M.

My mother recently had a life changing operation and I chose rawlings for her eye test and new glasses, as I myself have been there before. They were accommodating to my mother who had trouble walking and she was very pleased with the service and how quick we got her new glasses just on Christmas. Very good covid practice was in place too which made her feel safe. H mccoll/G mccoll Visted 19/12/20

G. J.

I found Rawlings to be very professional and friendly opticians. I am very pleased with my new glasses. The lenses prescribed are a definite improvement over my previous ones.

D. B.

I have been a customer of Rawlings in Hedge End for over 25 years and have been highly satisfied with the service they have provided for both my glasses and contact lenses. I have a complicated prescription and they have been extremely helpful and offered sound advice over the years. DSB 16 January 2023

c. w.

I have been having trouble this year with my eyes. During the Spring Lockdown, in April, I had a cyst on my eye. I rang the Hedge End Office and sent photos of my eye. the response from your staff was excellent. I received a prescription which I collected from Chandlers Ford branch for cream and antibiotics and heat pad. They all worked wonders and it cleared up. However I did have another problem a week or two ago, so I called at Hedge End Branch to see what I should do. I was given an appointment with Simon Cabell later the same day, and he referred me to the Eye Hospital for tests. I visited them last Friday 8th Jan, and was diagnosed with Dry Eye. I have now received the prescribed drops, which seem to be starting to work. I have to say that the service was exemplory and Simon Cabell was very thorough . Thank you to all of you for your excellent service.

N. G.

I have been visiting Rawlings Opticians in Hedge End since I moved to Hampshire in 1999. They have always given me a personal and very professional service. I recently had to see them about a minor problem with my glasses, which they dealt with speedily and efficiently whilst observing all the necessary protocols associated with Covid-19 restrictions. NMG 30/7

H. C.

I needed an eyesight test. The lady was very friendly, informative, took photographs, and did extensive testing. Full Covid Government guidelines and good practices were followed. No problem in visiting again in December. Follow up contact lense appointment. 23/12. All areas of new guidance followed. Very friendly opticians.

W. H.

Excellent customer service ethos. Been using Hedge End branch for years. Always so helpful and nothing too much trouble. Wouldn’t hesitate to recommend them.

A. G.

I attended Rawlings for an eye test as I have been experiencing headaches. Although an initial diagnosis had been made, I wanted to check that eye strain wasn't causing the headaches. Mr Cabell and the other staff were very professional and inspected my eyes thoroughly with the latest equipment. Mr Cabell passed on his findings to the eye clinic and to my doctor the same day and rang me to confirm what he had done. I was really impressed and will continue to use Rawlings Opticians and recommend them.

A. C.

I have always found the staff at Rawlings to be very knowledgeable and helpful. Even when I have changed my mind about the type of lenses that I have asked for! I recommend them wholeheartedly.

C. C.

I highly recommend Rawlings Opticians. My daughter had her first eye test and glasses and all the staff were very friendly and helpful. Great communication and brilliant service.

c. w.

A totally brilliant practice - have used Rawlings services for a number of years and actually live out of the area, but still choose to attend all of my appointment with the Hedge End branch. All of the staff are fantastic and Simon the Optician is simply the best - very caring and professional.

D. R.

Excellent thank you very much for all your help

D. L.

My family has been going here for over 20 years. Simon has diagnosed potential problems for us. There was a problem with my prescription last year but it all came right in the end. My last visit was 21st January 2025.

A. B.

Brilliant Opticians! I have been going to Rawling’s Opticians for many years. I have great faith in their knowledge. My Son went there when he was 15yrs old and a very serious eye condition was discovered within a matter of minutes. I dread to think of the outcome if this hadn’t been detected. I wouldn’t dream of going to another Opticians.

M. M.

I have not come across a better optician. Mr Simon Cabell so meticulous. I would highly recommend this opticians they really take care of you, I'm so grateful for the care and attention. Had another visit to the opticians on Friday 3rd February 2023, once again great treatment and great respect given by all the staff. I can honestly say that Rawlings Opticians have given me the best of care and I would again recommend them. M.McD.

A. T.

Operating a locked-door, appointment based control, this retailer gave me a lot of confidence in their systems and service. Full PPE in use and strict occupancy in the store. Very good service.

L. S.

I had a "Minor Eye Problem" appointment at Rawlings as advised by my GP. Mr Cabell discovered retinal problems and arranged for me to go directly to SGH Eye Unit. I was seen by a doctor and an operation was arranged for the next day. Within 24hrs my problem had been addressed. I couldn't have had better care. Thank you so much.

D. S.

Always great service and attention to details here. Eyes checked, glasses ordered and fitted in a friendly COVID safe manner. Lots of choice and helpful staff.

K. C.

We found Rawlings to be very professional, spotlessly clean and friendly. Four out of five stars only because they were running significantly late on both our recent visits and this caused my 8 year old additional stress.

T. P.

Tim p 23 march Great company they take the time to check care and explain worth every penny After years of chain opticians these guys gave me a real answer and solution thank you

K. M.

Great opticians in Hedge End. Lovely welcoming and helpful staff. Always go back here. Simon is very helpful and knowledge as well and always explains what’s going on and answers questions. Thank you! Visited 07/02/2020.

A. S.

I woke with a swollen eye and couldn’t get an appointment with my regular opticians or their other branches. Rawlings in Stockbridge helped me get an appointment at their Hedge End branch. Michael carried out a very professional triage of my case and Simon was very thorough and referred me to Southampton eye casualty. I was very thankful and Simon continued to follow up progress. I thoroughly recommend Rawlings. Thank you, I’ll be joining Stockbridge soon.

J. B.

Highly recommend Rawlings. They are professional and always helpful. The opticians are very experienced and I feel very “safe” with their knowledge and skill

D. M.

I've been going to Rawlings Opticians for 30+ years and they have always been professional, helpful, and accommodating.

P. B.

I use this optician for my daughter. They provide thorough eyesight tests and are always helpful to choose the right glasses, deliver them quickly and adjust them correctly. When glasses need a readjustment, we just pop in and it is done here and there.

S. B.

Always friendly and happy to adjust things if they prove too difficult to adjust to!

M. B.

I was advised by my doctor to contact Rawlings as I had a problem with my right eye. They gave me good advice and I am now considering having an eye test with them.

T. H.

I visited Rawlings Opticians with a blood shot eye, the Optician was very helpful, checked my eyes and referred me to the eye hospital where I was treated for an eye condition known as Uveitis. My thanks to all at Rawlings for their help and assistance.

D. S.

Always a brilliant service from these guys. Been with them for about 20 years and have no intention of changing. I feel very comforted that they use the latest equipment to keep an eye (sorry for the pun) on my vision. DS 5th March 2020

S. V.

Have always been more than satisfied with the high degree of professionalism by all the staff at the Hedge End branch. Have used their services for around 10 years. Just had post cataract check and test - they answered all my questions and I was just so happy with the service.

N. M.

Brilliant service. I take both my children here for eye tests and they are fantastic with the children. Also excellent safety measures during covid.

A. G.

Very professional service and care received on my ladt appointment. Great team of people.

V. W.

I cannot fault Rawlings as they are always friendly and polite. You never feel rushed no matter how busy they are. Had a slight problem when glasses arrived and had to have a retest, glasses then arrived less than 48 hours later with everything OK. Highly recommend to anyone that wants a great service. VPW visited 15/01/24

A. O.

Great friendly atmosphere and explain the different tests, results and options available clearly. I didn't feel they were recommending glasses just to boost sales. Highly recommended

n. f.

Mr S. Cabell is the best optometrist there is: thorough and observant, he's looked after the eyes of me and my wife impeccably.

C. B.

Love the contact lenses, a great introduction! Thank you. SB 26.04.21

M. K.

Simon who always tests my eyes is excellent ! My eyes were tested on Wednesday 10 th May Go

M. O.

Always professional helpful and thorough

S. F.

Really professional service, they reassured me, worked very efficiently and explained everything they were doing. Would definitely recommend.

A. M.

Good team, thorough and professional examination and I felt safe throughout my appointment Thank you AM 3/9/2020

N. M.

Very pleased with my recent visit to Rawlings Hedge End. The examination and testing was very comprehensive and all explained clearly. Wanted to buy some new glasses but they didn't have any frames I liked. Will try another branch. 12 May 24

C. B.

Welcoming /friendly attitude. Appointment on time, excellent consultation very professionally and sensitively done. Highly recommended.

A. C.

Thorough, professional and friendly service.

K. B.

Visited 27th Oct 2022 Very professional, nothing is too much trouble. Demonstrated effect prescription glasses before making a purchase decision. Comprehensive price breakdown of order showing both cost of glasses and professional charges so customer can see how the cost is calculated.

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