Reviews of Specsavers Opticians and Audiologists - Bitterne. (Optician) in Southampton (Hampshire).
Specsavers Opticians and Audiologists - Bitterne
Unit 3, 440 Bitterne Rd, Bitterne, Southampton SO18 5EF, United Kingdom
Description
Information of Specsavers Opticians and Audiologists - Bitterne, Optician in Southampton (Hampshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Specsavers Opticians and Audiologists - Bitterne
Sunday
9am–4:30pm
Monday
9am–5:30pm
Tuesday
9am–5:30pm
Wednesday
9am–5:30pm
Thursday
9am–5:30pm
Friday
9am–5:30pm
Saturday
9am–4:30pm
Popular times
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Monday
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Tuesday
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Thursday
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Reviews of Specsavers Opticians and Audiologists - Bitterne
J. C.Friendly and attentive staff, a pleasant experience all round from initial eye test to choosing frames and options. A highly recommended optician.
B. H.Absolutely brilliant service! All 3 members of staff that served me were professional and extremely friendly ....TOP SERVICE!!!
J. B.Have just booked an eye test appointment and used the virtual try on frames tool. Booking process easy as was using the frame try on tool. I had eye test today. Found the whole process easy. The staff in this branch are all extremely helpful and professional.
N. M.Very helpful, friendly and professional they were a great help when choosing new glasses they spent the time to make sure I was happy with the selection and gave good advice during
W. S.My daughter wanted to try contact lenses. She has a small face and small eyes so was finding it tricky. They gave lessons 3 weeks running until she got it. Very patient! We use them for glasses as well and they are always brilliant.
G. H.Staff were really helpful with the fitting of my glasses
S.Excellent customer service from caring staff. Have been going here for a few years and always feel looked after. The only negative is I can never get through to the branch on the phone, but someone is always available to help when I visit the branch.
They have been open & operating all throughout the Covid pandemic and have excellent protocols in place.
C. D.Visited the Bitterne store on Saturday 16th Oct and was served by Harry. Can I say what great customer service I received! He was patient, very polite and made the whole experience very stress free considering I had two children with me. Thank you.
I. S.Bi-yearly eye test,usual helpful,friendly staff. Great service.
S. W.Good, helped me choose some lovely glasses
J. S.I’ve been coming here for years since I first moved to Southampton and the customer service I receive is always second to none. I’ve never had any issues at all, everything is always so smooth and efficient and Ruben in particular is an amazing member of the team. He recognises me without me even giving my name and that shows he really does value his customers. Cannot rate this place highly enough.
L. D.I've been coming here for my glasses since the above bar branch closed. Hannah the optician is very knowledgeable and has always given me useful advice for protecting my eyes as someone who works constantly with screens and suffers with dry, sensitive eyes. She's kind and helpful as are all the staff I've come in contact with. Ruben one of the sales staff has twice helped me pick frames out that I really ended up liking that I might otherwise not have considered. I highly recommend this branch.
A. O.Absolutely fantastic service!! My mum went to get a new pair of glasses and the optical assistant Ricki was just amazing! Nothing was too much for her, she was so helpful and friendly. Best customer service we've ever had at Specsavers and my mum looks gorgeous in her new glasses. Thank you Ricki!
F. H.Sight test ok but seriously let down by aftercare employees. Loathe to share documentation regarding lens options dealing with the salesman was like pulling teeth. Unnecessary assumptions made the process harder as did incorrect information regarding specs readiness. The single vision specs were not suitable but my opinion was not accepted, futile repeated tries eventhough 'but that's what the prescription says'. If I can't see distance with distance specs they are useless. Have to visit again as only one set (not wearable) ready when it should have been two.
Addendum 02/01/21 modified review to 3 stars. Unwearable specs inspected properly and returned to manufacturer for fitting of distance lenses. Contacted that both pairs ready but again, even after visiting 3 days later, only the single visions. The other bifocals arrived later same day after collecting distance so had to return to shop.
Staff polite but still making assumptions.
Rating increased more for product, staff have definite issues
S. J.Even though it was very busy at the time I visited Reuben was very polite and helpful. He chatted to me asking about my life and made me feel at ease. I also noticed he was extremely helpful with the rest of the staff. Please give my thanks to this great guy and acknowledge his fantastic customer service.
M. A.Fast and efficient service, friendly service
A. P.They were great when I actually got my eye test but I showed up the first time and they had cancelled and not let me know, I've just been to collect my glasses and they forgot to let me know they're not ready. Again, waiting my time.
G.Booked an eye test for 1.20pm, on arrival was told that they had moved my appointment to 2pm! I had booked online a week ago and given email confirmation of the appointment. No effort to contact me! Pretty poor customer service. I have now booked elsewhere and hope for better service!
R. P.Reuben the manager great service very helpful and Riki the supervisor love her
R. M.Lovely experience with the staff, extremely helpful as I was almost too blind to pick myself some glasses! A special thanks to the handsome young gentleman, Ruben, who recommended a pair I am very happy with.
I almost wish I had an extra pair of eyes, so that I could go back again!
G. H.Update
Problem solved nice and smoothly after I spoke with the manager.
Thank you
The glasses just fall a part went in and they strait said it's not manufacturer fault no warranty but you can buy new one.of course they can offer a bubble priced frame.
K.Brilliant place, really friendly staff, and really helpful. I Would recommend to anyone who needs an eye test and likes to feel at home. Perfect I've been going there for years and will continue to do so because they are really nice.
M. N.Excellent customer service of Gabriella and Kieran. Very friendly staff, extremely helpful. Lovely experience. 6 stars
J.Recent eye test - yes helpful / friendly. I was not beaten over the head this into buying what I did not need. Excellent service that seemed thorough in application. Well done and thank you
J. M.Been going here for regular eye testing for years. Very knowledgeable staff, polite & professional. At this time, there coronavirus precautions were very good.
G. C.Took my grand daughter in for eye test. They were great with her. Very patient and professional.
T.Manager very good at this opticians helping set up a contact lense charge which enabled me to continue at Specsavers. Optician also good as she fixed my left eye contact prescription that was done wrongly at vision express.
S. H.The staff there are all very helpful, but not so sure about the optician, I didn't get the correct lenses. They changed them but still not sure that they are right as I get a headache after 10 mins wearing them.
L. T.Had a lovely experience with my partner at specsavers. We were served by Ricky who was fantastic at styling my partner for glasses and had a very professional approach would definitely recommend Bitterne branch.
S. B.Friendly, helpful staff, optician was very explantary and helpful, I was on my own and a lovely young girl helped me pick my new frames, she even got some from the cupboard that weren't on display, she never made me feel rushed or a burden.
P. H.Excellent service. Went out of their way to ensure I was happy with my new glasses. Lost a star because it took three goes to get it right.
g. s.Fantastic service, all the staff were wonderful.
G. M.Excellent customer service for my hearing appointment.The audiologist was exceptional,she took great care in explaining everything to me.Thank you very much.
S. M.During a recent eye test I found the amount of children in the store made me feel very uncomfortable
S. F.Kind and friendly staff, seems like they're happy to see You. Can get a little crowded but the staff are nice and there is a good range of glasses for all.
J. H.Had a Really great experience in the bitterne branch...Riki was awesome, she helped picked out my glasses and the optician was good as well.
d.The friendly assistant helped me change the lenses I bought elsewhere, and insisted on no charge (Vision express near home won't change it for me anyway). Thank you!!
M. S.Wow. What an experience that was. If I could give 6 stars I would. Why is it 5 stars anyway? Feel sorry for the number 6. Anyway, moving on. Thanks again Bitterne.
P. B.These guys are fantastic. Every member of staff is helpful and friendly. Was going to change opticians when I moved local. These guys kept me with specsavers
G. M.Brilliant! Test was so quick and my optician Dr Alloo was so friendly and reassuring. I’ll definitely go back x
Y. T.Excellent service, lovely staff always willing to go the extra mile to help there customers.
A. C.Great service and polite and helpful staff, i was extra akward as couldnt choose frames bit staff were brilliant and helped me no end! Thankyou for all your help.
E. M.Good service, very professional, very thorough. Would recommend.
L. S.Friendly staff, very helpful. Trying to contact them is hard but website bookings works well
K. T.Service was excellent during my eye test, will know how good when I get my glasses.
D. F.Easy access, large choice, often very busy and as it's a narrow shop can feel a bit crowded.
k. l.Took daughter to get her glasses
Explained everything clearly to her (shes only 5)
Even rummaged to find glasses cases that were her favourite colour
L. y. M.Ricki is absolutely amazing. She is very friendly and being very helpful. Highly recommended her.
R. C.Very efficient and friendly service, the eye examination was very thorough and the service regarding the selection of frames and lenses was second to none.
S. E.Specsavers is a good place for people who were glasses. But the environment ment is a bit dirty and dusty but overall it is a good opticians
T. M.The staff were polite and helpful and friendly.
K. B.Most of the staff are very helpful and polite, always sorting things as quick as possible
J. B.What a great team, keeping smiling despite all the COVID-complient paraphernalia!
T. “.They know the whole family by name, a real family run feel of a place...
k. c.Plenty of choice for glasses, good offers generally on. Staff pleasant and helpful
I. H.Very good service on time very polite and friendly I use regular
L. l. l. B.Well customer services was excellent and time for glasses to arrive was under a week
j. h.Have always recieved good customer service from bitterne branch and the customer after care is quality
C. B.Good service freindly and took time to get everything right .
J. L.Nothing is too much trouble with Specsavers and a good choice of specticuls
🤗
K. A.Good customer service. Fixed my daughters glasses free of charge.
L. L.Thank you so much for my glasses ricki great service ( Sabrina thorne)
D. M.Nothing was too much trouble glasses fixed and adjusted within 15mins
H. H.Very clean. High tech eye appointment
D. J.Very friendly and helpful 👌
J. H.Excellent and friendly service with reasonable prices
H. L.Staff are helpful and friendly. Can be busy at times.
R. D.Brilliant service from start to finish the staff very helpful
S. H.Great thorough eye test and really helpful staff.
C. H.Very helpful brilliant experience
k. c.Excellent service, always happy to help. Thanks for the case
L. H.Very good service and prices starting at £25
M. H.An excellent place to take advice on sight and hearing concerns
S. R.Canbe abit slow but on the whole ok
P. H.Fantastic service, fantastic staff, would highly recommend
S. P.Fast, efficient. Professional yet friendly staff.
P. R.Always busy in here, could sometimes do with a bit more time discussing my needs.
S. G.Was hectic and sat around for ages even tho staff are friendly they need more
M. A.Plenty of glasses to choose from and helpful staff.
g. c.OK, just wish they would listen when you make appointment
M. S.Great service and care shown by staff
S. M.#very good service and quality products
A. D.My local store and staff very helpful
M. D.Good service, nice staff
L. B.Friendly and great service
M. A.Nice staff and efficient.
R. J.Helpful staff get what you pay for
w. h.Staff are brilliant service is excellent
J. H.Good service and friendly staff.
J. H.Very good service all round
N. H.Great friendly and covid friendly
L. T.They mended my glasses free of charge
R. N.Excellent service helpful staff
C. L.Great service and very thougher
K. C.Very helpful staff. Professional.
E. C.Always friendly staff to assist.
J. C.Very organized, very helpful 👍
R. W.Used for year but this year admin was very poor at Bitterne
I. M.Good service helpful stuff
l. b.Very friendly and helpful
d. j.Staff are friendly and helpful
L. w. L. t. D. L.So helpful and friendly
s. t.Very friendly staff
D. B.Very good
B. G.Good service
G. G.Friendly helpful staff
J. H.Best eye test ever
D. C.Good range of spectacles
P. M.As good as boots
D. 6.Excellent service!
8.Great staff
R. C.Amazing service!!!
P.Excellant service!
T. J.Always helpful
M. B.Good service
S. N.Friendly and helpful
R. P.Good Service
D. W.Excellent
z. H.Very friendly
C. T.Nice staff
J. L.Very helpful
D. F.Was OK for specsavers
m. h.Usual opticians
A.Just popped into the Bitterne branch to see if I can get my glasses mended as I had broken them at work. Even though it is not a manufacturers fault and it is my fault Rueben and his, team have sorted it out for me in under five minutes. They replaced my case too. They even wished me happy birthday for the weekend. Now that is excellent customer service which is so rare these days.
H. L.
M. B.Contact
Photos
