Reviews of Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Stoke-on-Trent. (Optician) in Stoke-on-Trent (Staffordshire).

Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Stoke-on-Trent

63 Reviews

50 Comments

Optician

Lasik surgeon

Suite 10, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent ST1 1QH, United Kingdom

Description

Information of Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Stoke-on-Trent, Optician in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Stoke-on-Trent

Popular times

Wednesday

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Reviews of Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Stoke-on-Trent

N. C.

I had my laser eye surgery consultation and aftercare appointment at the Stoke branch. All of the staff were lovely and welcoming. They were very informative and were able to answer any questions that I had. If you are thinking of getting laser eye surgery, I would highly recommend booking your consultation with Optical Express. Thanks again.

R. B.

I'm writing this just 26 hours after having the Lasik iDesign laser eye surgery.. my vision is now stronger than 20/20! I had my consultation with Tara at the Stoke branch. She was extremely helpful & welcoming. The whole team were knowledgeable about the different treatments available and always happy to answer any questions. If your considering laser eye treatment, I can't recommend these guys enough!

S. A.

The best decision I have ever made! I wish I had done it sooner. The staff were so friendly and helpful. They guided me through what is a really big decision with friendliness and ease. I couldn’t recommend Optical Express enough. Everyone I dealt with was great, especially Jasmine Mapeldoram.

P. M.

Having recently had multi focal lens replacement surgery,i had my initial assessment advice at the optical express Hanley clinic and now attending for my after care appointments.The treatment I'm receiving has been first class from the minute I walked through the door, from the manager Jasmine,and all her staff and optometrist who have answered my many questions and reassured me throughout,and I'm pleased to say the surgery was successful with my vision transformed,and my recovery which has been rapid,is consistent with the guidance given pre op.i would definitely recommend optical express to anyone considering this type of surgery.(Patrick)

C. M.

I've received nothing but great care and advise, from start to end, for my laser eye surgery. Very professional and friendly staff. Highly recommend

L. B.

From my first consultation visit at Optical Express I was made to feel very welcome. All the staff members were lovely and extremely friendly at the Hanley branch. The service they've provided has been outstanding. I had my operation at the Liverpool branch and have achieved better than 20/20 which I never thought possible. The post op everything went smoothly and was lovely to see how pleased everyone was for me with my results of the surgery. Would highly recommend!

R. C.

We've been for an initial consultation. We were treated exceptionally well and the staff were ever so polite and friendly. They were professional through and through and answered all our questions with complete openness and clarity. Premises are on the 2nd floor of a small tower block and are easy to find and it's very modern inside. Special mention to the great cup of tea and biscuits on arrival :-) I definitely recommend a visit here if you are thinking of having a discussion about types of eye surgery you may be considering. As for us, we will be going forward with this team once we have some dates.

E. X.

I had my consultation for laser eye surgery with Stoke optical express and they were amazing from start to finish. So friendly and thorough..Shannon was great, helping to break down prices and not rushing any part of the process for me! The whole team are so professional and kind, can’t wait to get booked in and will definitely he recommending the team to friends & family

S.

I went for my first consultation in August 2021. I was a student nurse and was interested in getting laser eye surgery for around 2-3 years but wanted to wait till I finished my degree. I booked in to get LASEK with iDesign as I had thin corneas. I was worried about the healing process but I knew it would be worth it in the end. My surgery was at the Birmingham New Street branch in November 2021. On the day I met my surgeon before the procedure who spoke to me about all the risks and went through what would happen. Once we I signed consent for the surgery, I soon went into the room to get surgery. The two nurses in the surgical room were very sweet and friendly and helped calm me down before they started. I was very nervous. During the procedure I felt no pain, or discomfort as they numb your eyes. The procedure was very quick and they kept reassuring me throughout. Once the procedure was done they sat me up and walked me to the consulting room next door. They explained the healing process and what drops to use when and gave me a leaflet. I could see but it was hazy and blurry too. I was very light sensitive. On the way home, I slept as my eyes were very light sensitive and I wore sunglasses as I was told by the optician. When I got home I slept again for a few hours after putting in my drops. I woke up with my eyes feeling sore, and gritty. They were very uncomfortable and I kept my eyes closed predominantly for the first 48 hours. I had to call the helpline as it was extremely uncomfortable and they advised to use the lubricating drops more regularly. The third day was the worst for me, I was really uncomfortable, eyes felt extremely gritty and I could barely open my eyes. On the 4th day I went to get my contacts out but when I went, they said it was too early and it was actually my 3rd day. So there had been a mix up on the booking. I was a little annoyed to have made the trip from home to Birmingham to be told I couldn't get the contacts taken out so then it was a wasted trip. I was also originally told I could get the contacts out on Stoke but when it came closer to the appointment was called to say that was not possible as the optician was no longer able to come. This happened twice during the time from first consultation to surgery day. I was annoyed again because it meant I had to rearrange the travel arrangements and due to needing someone to come with me, meant I had to adjust my families plan yet another time. I went again on the following Monday to have the contacts removed and thankfully my eyes had healed enough. They gave me drops to take home and I was allowed to then come to stoke for my check ups. The time after having my contacts removed was a slow process. I had a lot of healing to do so did get fluctuating vision, blurriness, dry eyes, halos when driving, starbursts around light, and glares. These symptoms have since resolved. These symptoms were felt more while driving and especially while driving at night. The only symptom I now experience regularly is dryness. But with drops being supplied by Optical express its not the worst symptom to be dealing with. Following check ups were good at Stoke branch. Was able to find parking at John Street car park and was always quick with friendly staff. I was discharged after 2 months and told my next appointment would be a phone call in a months time to check everything was going well. I would do it again. Has made wearing a mask at work so much easier and with covid not going anywhere will probably be wearing them for a while. I would take the discomfort, gritty feeling, the pain, everything all over again to get the perfect eyesight I have now. Well worth the money!

E. W.

Although my laser eye surgery had some complications, I cannot fault the amazing staff at Optical Express Hanley for the additional aftercare appointments that I needed. I would just strongly advise those who reside in Stoke against travelling to the Bridgewater Wellness Centre in Manchester for the actual surgery.

F. B.

Attended the Stoke branch with my son who has been waiting for years to have the opportunity of laser eye surgery. The reception and professionalism of the staff were amazing. Following clear covid guidelines the environment was safe and friendly and we would both highly recommend anyone thinking of laser eye surgery to go along and speak to the informative consultants.

L. S.

Thank you so much to Nicole and the whole team at Stoke Optical Express, the service was absolutely amazing. They took every measure to walk me through my treatment and for Covid precautions, keeping me well informed along the way. The service in store really has confirmed my decision of going for laser eye surgery. I feel safe and very comfortable knowing I’m going with Optical Express. I am also very excited not to have foggy glasses everytime I wear a mask too! Again, Thank you so much!

G.

I had a consultation with the team at Stoke, who were very professional. I have an uncle who is an optician, so my questions were very detailed, so I really tested the team. The team at Stoke answered all my questions which gave me a lot of confidence in their abilities. I will be going ahead with the lens replacement surgery ASAP.

S. B.

I was very nervous and undecided when i went for my initial laser eye surgery consultation but Alicia and the team were amazing, very welcoming, patient and thorough with information leading to me taking the plunge. I am now a week on from my surgery at the Manchester clinic, all is healing nicely and I have better than 20/20 vision....I can not thank them all enough and would highly recommend anyone to do it too!! Totally life changing and excited for the future ahead without glasses!!

N. T.

I had my eyes assessed to see if I was eligible for laser eye surgery. The team were very helpful and Nicole answered all questions that I had. I am going to proceed with the eye surgery and feel confident and safe doing this with the team at Optical Express.

A. P.

Wow. I can’t believe it took me so long to have this procedure done. It’s miraculous, within minutes of the procedure being complete I had 20/20 vision. The service was great and everything went to plan. For anxious people maybe take something with you to do whilst waiting as it’s a couple of hours from when you are admitted to when you have the procedure. I wasn’t nervous at all it was just very excited so it was all good. Get your appointment booked, you won’t look back.

T. A.

Attended the clinic for a Laser Surgery consultationation. The service received was excellent, all staff very knowledgeable and the attention to detail for the whole process was great. The clinic manager, Shannon, was particularly helpful. Surgery all booked in, fingers crossed for perfect 20/20 vision!!

L. G.

I had fantastic service from the Hanley branch of Optical Express and also the Bridgewater hospital. I had a lens replacement which went really well but just needed a bit of laser treatment to get my eyesight perfect. They couldn't have been more helpful to get this done quickly and efficiently. I would definitely recommend them.

E. H.

I went to the Stoke clinic for my consultation to see if I am suitable for eye surgery and I am already impressed by the high level of service. I am confident that my surgery is going to go smoothly and I will be well looked after.

C. T.

The consultation was the most thorough optical examination I have ever experienced. The whole appointment was friendly, courteous, helpful and extremely informative. I was nervous when I arrived and perfectly at ease, and a lot more knowledgeable when I left. Can't fault it.

P. L.

I can't say enough good things about the stoke clinic. Very professional, friendly and clearly described every steps of the process. If you are considering surgery, then you should contact the clinic in stoke.

H. B.

Best Thing I Have Ever Done! Optical express were fantastic from the consultation and continuing still during my after care, the team at Stoke are amazing If you are on the fence about having it done - don't be it will change you life I 100% recommend Optical Express to start your journey with

K. G.

Had my laser eye surgery 2 weeks ago. Visited the Hanley Optical Express today and had great customer service from the optician named Pretti. It was lovely to have someone listen to what you have to say. Great customer service from this lady who I could tell spends a huge effort into making her clients feel wanted. Great job👍🏻😊

L. W.

I decided to opt for lens replacement with optical express as I was developing cateracts and could not wait a further lengthy period to have corrective surgery on the NHS.My peripheral vision was already affected and this would affect my ability to drive safely.My experience with Optical Express has been first class . The team at Hanley are very efficient ,quick and also very friendly and knowledgable. I am very pleased with the outcome and would not hesitate to recommend them to anyone else

D. P.

Amazing results.The team at the Hanley branch were very professional and informative. Surgery was painless and now have perfect vision would highly recommend.

A. A.

Having had a pleasant welcome and friendly review with all the staff . I would thoroughly recommend optical express from my first visit and subsequent treatment I no longer need glasses. Highly recommended.

L. C.

Great service throughout and all the staff at the Stoke clinic have been brilliant. The team here go the extra mile to make sure you are fully informed and looked after at all points during the process.

L. C.

Lovely clinic. Made me at ease in regards to laser eye surgery as I was nervous about it. Explained everything to me and answered all my questions.

N. F.

Amazing service, friendly staff. Had my laser eye surgery 1 month ago, now I have better than 20/20 vision. Couldn’t ask for anything more. Thank you!!

N. W.

A great team. All very friendly all very professional, from the welcome to the goodbye. At no point did I feel under pressure I was made to feel comfortable throughout. Great job, well done ⭐⭐⭐⭐ ⭐

B. W.

Optical Express my husband had his eyes done in Manchester the best thing he as ever done .The bridgwater clinic is a marvellous place all the staff are brilliant nothing to much trouble they really looked after him .He wished he had it done years ago .He had no pain nothing at all .Mr B A Wallett.

S. H.

Very clean and quiet place. All staff were friendly and positive, and very helpful in answering any questions I had. I got seen to quickly and didn’t have to spend long there. I would recommend!

U. I.

I went there for a laser surgery consultation. Nice venue, top of the line equipments, friendly, patient and knowledgeable personnel. All in all, I would highly recommend it for eye health needs.

S. B.

Amazing results. My glasses are now on the shelf collecting dust. Thankyou to the ladies at the stoke branch for being kind, friendly and professional. 5*

T. H.

I found the Stoke office really nice and helpful while I've been having laser eye surgery.

S. M.

Good customer service and after care.

M. V.

Very clean and relaxed, all the staff are very friendly, I couldn't fault them, no pressure at all, just perfect.

C. R.

Great experience this morning. Very helpful ladies with “Mrs Doyle” keeping the brews flowing.

l. s.

Really professional service, Nicole was amazing, an asset to the company, would strongly recommend.

T. A.

Very friendly staff. Felt under no presure to buy. Vety professional. (Julie Ashburner)

J. C.

Excellent service. Friendly and helpful staff. Highly recommended

j. w.

I am really happy with my vision now and the after service is brilliant. Nice happy staff

v. p.

Very professional & friendly, can’t wait to have my eyes done.

D. D.

Excellent service by exceptionally friendly and knowledgeable staff.

T. S.

Very professional staff and set-up.

T. N.

Very helpful and put you at your ease

P. H.

Great service friendly staff

T. b.

M. B.

C. J.

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