Reviews of Lush Spa Edinburgh. (Other) in Edinburgh (Edinburgh).

Lush Spa Edinburgh

970 Reviews

390 Comments

Other

Spa

115 Princes St, Edinburgh EH2 3AA, United Kingdom

Description

Information of Lush Spa Edinburgh, Other in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lush Spa Edinburgh

Popular times

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Reviews of Lush Spa Edinburgh

P. P.

Staff was very friendly. This is probably the friendliest LUSH I have been to. More products and services than the average lush. Rachel was very helpful and kind, she was very knowledgeable about the products I asked about and helped me pick out a few samples. Great experience here.

J. R.

Amazing experience. From the minute we arrived, staff were friendly and helpful. We were made to feel at ease and everything was fully explained. Our therapists were very professional and had a fantastic touch. Left floating on a cloud, even sceptical hubby said he’ll be back! A*

J. W.

My partner and I experienced an amazing out of this world double massage treatment the other day. It was magical and every part of our bodies feel free and balanced. We started our journey with the Tangled Hair treatment and continued into the good hour. The treatments were flawless and flowing, the therapists Chris and Danielle were out of this world. They both are clearly very knowledgeable and expertise in their craft. Thank you so much for this special special experience !

k. L.

Best facial I have ever had ...superb Very good value and lots of free samples to take home.

A. M.

Recieved fantastic customer service from Lucy, what a credit to Lush for having such a great employee.

P. N.

Very helpful staff, happy to explain all products. Liked it.

S. P.

The staff are absolutely fantastic, not too pushy and really lovely. Exceptional customer service and of course brilliant quality from the products. I always love shopping here, keep up the good work!!

A. W.

I was in Edinburgh staying with my sons following a recent bereavement. My son paid for me to have the synaesthesia spa treatment. I can only say it was wonderful. My therapist Diane explained everything and was absolutely lovely I cannot recommend her enough. The whole experience left me feeling relaxed. I was given a little present from the staff which was lovely. I really cannot recommend them enough and next time I am in Edinburgh I will definitely be booking into the spa to try another treatment.

s. f.

Love the henna I got from here..But what was outstanding was their amazing customer service! When I went in the store was busy, and it was towards the end of the day as well; however each member of staff I interacted with was upbeat, welcoming, very helpful and had a smile on their face; right from the staff at the door, welcoming me with a sanitizer spray for my hands and finding a member of staff to help me, to the staff in the haircare section and the gentleman at the till. Thank you. That is a great team at work there!.

L. B.

Lovely place. Had a great customer experience with Asmae, she is a credit to this place. The spa looked amazing!!!

H. V.

Amazing treatment and very attentive and helpful staff. We had the double 'Tailor Made' treatment and it was dreamy, would definitely reccomend!

J. S.

Came into today with my mum to pick up a couple things but because of a couple allergies she was dubious about getting a different massage bar to the one she usually gets. The staff were so kind and helpful about finding out which ones would not make her an itchy mess especially Katy (as her name came up as on the till) who was so lovely and incredibly sweet. But all the staff are always So nice in here. I also had my eye on a couple bits and kept going back to them but then deciding I’d treat myself next time, only to find when I got home that she’d popped it in a an act of joy and honestly make such a nice day out so much sweeter. My mum left the shop with a simple “they were so kind in there” big love :)

L.

Attentive store staff before massage with some free samples was a lovely start to the experience. Therapist was friendly and organised. Had the signature Synaesthesia experience which would have been much more relaxing except that I was cold. I should have said something at the time as it really wasn’t good. I checked the room thermostat afterwards and it was set to 20. I think given the weather outside was very cold and windy then more consideration could have been given to the ambient temperature of the room. Staying warm whilst laying still for over an hour is paramount to a relaxing experience. I think 25 would have been a better temperature for the room. Unfortunately the experience wasn’t great because of this. Happy to be given a warm cup of tea and a couple of products at the end. Wish I’d said something about the cold room but I think 20degrees isn’t warm enough especially in the winter. After leaving this review I was contacted by the spa and offered a free return visit. I had a further 90minute Synaesthesia spa experience. It was a warmer and a more relaxing experience because the massage table was heated. However, the ambient temperature in the room was still only set to 22 and it just didn’t feel warm enough. This time, I was prepared to be more assertive about the room temperature but the therapist never asked me once if I was warm enough!

V. R.

Had the pleasure this afternoon if using an amazing gift card for hard days night treatment . Was given nice pyjamas and hot water bottle And some lovely Beatles sound track tunes in the background . Can honestly say was one if most relaxing treatments Ive had And felt very chilled . So much so I’m sure I woke myself up with some snoring ! Afterwards was given nice cup of tea or glass of water and jammy dodgers - yum ! And a little gift to take away to enjoy . Highly recommend and staff very professional and friendly 👍

N. F.

Me and my wife always have to stop into Lush when we see one and this trip was a joy! We loved the spooky Halloween collection and got advice and recommendations from the lovely Kat, she really was a beautiful soul

A. C.

After many rearranged appointments due to COVID I finally had my spa treatment today. Wow!!!! Synaesthesia was very different to treatments I have had previously. It was a wonderful sensory experience and Chris was a brilliant therapist. Lush Spa customer service has been outstanding and would recommend to anyone.

A. L.

Visited today looking for a gift for a friend's girlfriend; received fantastic service from the members of staff present, particularly an Irish woman, who was full of passion and great advice! Wouldn't have been able to chose a good gift without her sagely wisdom.

A. E.

Lovely store, everyone is so super friendly. Thank you!

J. M.

I am a big fun of lush, their products are wonderful. Last time I’ve been there I’ve had a pleasure to meet Grace, one of the staff members. Grace was increadible, and very helpful, she didn’t mind speding a little bit more time with me to help me find a perfect product for me.

M. L.

Fantastic place, everyone is very kind and more than ready to help. Love the products and will definitely come back soon!

p. m.

had a really lovely experience with a consultation from maddie and michael !! cant wait to try my new products

a. s.

Amazing , couldn’t recommend enough I got a validation facial done and it was so much more then that I came out feeling completely relaxed . The lady doing my treatment was so gentil and kind , and even the staff on the main floor are so attentive and sweet and told me all I needed to know about the spa and the treatment . If you get a chance go to this spa !

F. M.

I went for a fresh facial with with my mum and sister in law and we had the best experience! The staff are so lovely and very welcoming, they are so well informed on the products and tailor the facial to you specific skin type and concerns which is fab. The spa is under the store and considering how busy it was upstairs you couldn’t hear a thing in the spa, it feels so cosy and zen because they have music playing and you can get a tea or lemon water in the waiting area. The facial itself was unreal, my therapist was Rachel and the other therapist was Chris, they talk you through the process and even give you a sample of one of the products to take home! there’s music and a heated blanket so it’s very peaceful and comfortable. I will definitely be returning and I highly recommend others to book.

A. H.

I had the 'tales of the Bath' treatment in Edinburgh, I am currently 17 weeks pregnant. Chris was my therapist and WOW! Chris was outstanding and so so professional! From the beginning to end, its was like a dance when massaging! Every minute was used up! The communication, the quality, and professionalism was worth every single penny. Thank you Chris! You was outstanding and you took away all my aches, pains and stress! Wish I could take you in my pocket home with me to do this every day! I would highly recommend!! Thabk you to your wonderful team!

S. H.

Great service. Lately I’ve been feeling a bit down And one of the staff members, Brie was extremely helpful. She really really brightened up my day and made me feel so much better. So glad that I visited lush, and I’m delighted with the purchases that I made!

L. P.

I've recently moved to Edinburgh and the first time I walked into Lush here I was very pleasantly surprised by the very friendly staff. Tisha walked me through the entire store explaining me all the benefits of each product. She suggested what products would work best with my skin type. She asked me what sort of results I would like to achieve and then gave me a personalised mini treatment with the various products to try on my skin. She was very polite and very knowledgeable about the different ingredients. I felt like I had my own personal skin therapist. If you're ever in the store, look for her and she'll definitely help you find the best product for you.

L. S.

Went in for a quick browse, didn’t catch the staff members name, but the red headed girl working there was lovely and took time to talk through different products with my girlfriend. Very friendly and good product knowledge.

B. B.

Amazing staff, really good products and plenty of options. This is my favorite brand for cosmetics in this whole world! 😍 Thank you for the super attention and kindness. You have really great staff, one of the most friendly I've ever seen in this whole world. I've travelled a lot and in my humble opinion you should be proud and happy for your employees. 🙏😘

A. P.

I went looking for a bit of nice-smelling solace during lockdown. The staff was absolutely amazing and I felt safe with all the sanitary measures they have in place. I left with lots of gorgeous bath bombs and a big smile on my face. I wish I’d taken the name of the lady who helped me, she was wonderful!

C. B.

Amazing experience. A problem with the booking was swiftly sorted out by the manager Alan. Professional and friendly staff. Relaxing and tranquil. Can't wait to go again.

S. G.

Fabulous experience in store today. Raegan had all the knowledge and recommendations I needed and I have come away with a bag full of amazing products! Not only a great shopping experience but a lovely act of kindness when moaning about my sleep issues! What a lovely guy!

W. C.

The staff here are the business! So friendly and know exactly how their products work. They're so full of enthusiasm. The smell of the shop is unlike anything I've ever experienced. Their products are absolutely fabulous. I often shop here for birthday and Christmas gifts.

r. s.

Lovely place to get great smelling and lovely all natural products. They have great facemasks, bath and shower things. A lot of stuff is even plastic free, which is a great bonus. Staff are always friendly and helpful. Some stuff (particularly bath bombs) can be a bit expensive for something you only use once

D. F.

First time there, spa area is extremely comfortable and relaxing, therapist was excellent and the theme/music took massage to a new dimension. I’m accustomed to Thai massage so this felt light by comparison, but it was firm and overall immensely relaxing, probably more so than a massage elsewhere without the inventive and soothing soundtrack. Highly recommend.

C. C.

The staff are always brilliant in Edinburgh but definitely even more so in these difficult times. Feels really safe in store. Great to see online events too, recently did a face workshop and it was total bliss to bring the spa home and be shown how to best use the products.

K. W.

Absolutely love this shop!! Staff always helpful and super friendly, makes me always feel welcome! Not pushy at all! I always get dragged into the shop by amazing smell, impossible to pass this shop!! Pretty expensive but defo worth it!!! I appreciate the fact Lush supports charities, campaigns and organisations working in the areas of environment, animal protection and human rights!!

S. L.

Fantastic bath bombs, shower gels and unique although sometimes challenging fragrances.

C. S.

Katherine was so sweet and helped me find the perfect face mask for my fiancé! She was so nice, patient, fun and knowledgeable about skin types and the products they sell! The store was really hygienic and made us feel safe shopping during the pandemic. Thanks again Katherine!!!!

K. M.

Super friendly and helpful staff as always!

E. S.

Our massage was amazing would definitely recommend

M. I.

Had a wonderful Hard Nights Treatment with Miguel. Hands down one of the best treatments I've ever had. Really quirky, cosy and sooo relaxing! Will definitely put it on my Santa list this year!

S. P.

Great variety of soaps, creams and scrubs! The gift boxes are a great opportunity of trying different combos of creams, fragrances and soaps! The staff is extremely helpful and very friendly, providing outstanding customer service! I also appreciate the fact that the shop is often cooperating with several different charities!

M. N. R.

I went for "tales of bath" experience. Chris has amazing hands and made my experience very relaxing, I will really come again!!! The staff in general are very atencious and polite, every one is very nice. 100% recomended!!

K. L.

had really lovely service from kayleigh and andre today!!

J. H.

AMAZING. I had the comforter, the whole experience was perfect from start to finish. The therapist was soft & gentle and made sure I felt relaxed and at ease the whole time. My skin was so smooth afterwards. The best spa experience I’ve ever had by a mile. Can’t wait to come back!

C. T.

I am a big fan of Lush and I especially loved this store. The employees were very friendly as usual and always tried their best to find the best products for me and my skin type. This store also includes a spa if you would more from your Lush experience and you can also gift their spa services to someone! Keep in mind that it’s usually busy and crowded, but the cashier queue will take you less than 5 minutes no matter what.

m. s.

Always absolutely wonderful experience in lush Edinburgh. Got some bad news from the hospital this morning but the girl with pink hair and a bubbly bright personality made my day brighter 😊

I. S.

Very busy on a Saturday in December as you would expect but the staff were very pleasant and helpful and apologetic about the wait to be served. I had my 5 year old granddaughter with me and several staff spoke to her and entertained her while we were waiting so it was a really nice experience for her. The toiletries are lovely and well labelled and presented. I would suggest avoiding the weekend if you can but it's a lovely shop to visit if you like soaps, lotions and potions!

K. H.

Super friendly staff that are genuinely interested in giving each customer the best experience. It was the first time I had seen a spa store - and the Lush staff member gave a nice tour and explained all about the spa even though it was too late for us to make an appointment. The staff are super excited to share knowledge about each product and we're extremely helpful

K.

Such a great experience !! So relaxing and the therapists were just wonderful!

T. S.

Jess was brilliant! So helpful and her energy is contagious! Wish other businesses had this level of service!

n. m.

Lush is AMAZING! Fabulous knowledgeable, friendly and passionate staff. Ethical, fun and wonderfully scented products. The Spa is incredible - I had a comforter treatment and wow, just wow! Lovely environment, relaxing but uplifting music and I came out feeling cleansed and soothed and wonderful! ❤️

K. T.

Love it here. The staff are so helpful and can tell you anything about any product. I love the bath bombs and always end up going over board for me and my son. We also go on boxing Day where there is a huge queue to get in. But it's worth it!!! You will be spoilt for choice here so make sure you go in with a full wallet...

M. S.

I love Lush products, and the staff at the Edinburgh location are great. Alan was so friendly and helpful! Will definitely be back :)

J. B.

Lush is the only place to buy bath stuff. Ethically hand made and little to no packaging, I'd love to see more people shopping there. The range of products is fabulous (mouthwash tabs and toothpaste tabs!) and everything smells absolutely divine!

K. T.

Like all Lushes, this one smells and looks amazing. Great customer service all around, attentive and not pushy. Actually went in and my card declined, but I was helped by a super generous employee, Kat. The nicest people are always employed by lush

C. N.

This store is a favourite of the Grandchildren. Thete is always something to top up their Christmas list. Appears reluctant to give samples, the way they once did, which attracts children to their stoes. Staff remains friendly and helpful.

G. T.

Any time I visit Edinburgh I always pop into Lush. The staff are always very welcoming, pleasant and very helpful in assisting me with my purchases.

M. E.

This store is my favourite Lush Store in the UK. Exceedingly friendly staff. Lots of lovely products to make you smell nice. Highly recommended. To find the store, just open up your nose and find the store down the west end of Princes Street.

B. G.

I didn't get the name of the lovely lady that helped me on Monday, but she recommended me the bunny moon face-mask for my combination skin and I just wanted to thank her!! I've only used the new products I bought twice since purchase, but my skin already feels clearer, smoother and brighter which is so wonderful. Thank you for the recommendation. P.s also thank you to the lovely lady who brought me a basket when she saw me panic when trying to balance my items, really appreciated the extra service !

T.

Chris was great and made the whole experience worth having. I had been wanting to get a LUSH treatment for a while and I’m glad I finally did it and chose The Good Hour.

L. H.

The staff in the spa are so professional and skilled, your experience doesn't end when your time is up the staff upstairs on the shop help continue your relaxation and suggest items to replicate the experience at home. Not in a sales push way but in a genuinely friendly way :) well worth the travel to get to

V. M.

Wide selection of products - bath bombs, bubble bars, soaps, hair care, perfumes and much more! From classic favourites to exclusive holiday batches, there is so much choice in this Lush shop. The staff are incredible, they're so friendly, helpful and knowledgeable. They're enthusiastic but also know when you want to be left alone to browse. Every time I go to Edinburgh this is always a place I go to!

L. N.

Staff are lovely like they are in all Lush stores, but this is such a busy branch they deserve extra recognition for being upbeat and cheerful, and of course, helpful. The general training must tell them to ask people while they wrap up the purchases if they have a busy day, etc, which often leads to nice Lush chats about what I'm off to see at the cinema, jobs, studying, anything at all. And, the staff seem to genuinely engage with customers and not just making prescribed small talk. My only criticism is that they don't sell '29 High Street' perfume in all shops, all year round!

E. W.

As usual. Lots of colours and lovely smls from the array of different products. The staff are absolutely fantastic. Git some free samples to try for my son's eczema. If it works, lush will make mint out me. But we bought some luscious bath bombs and some rock star soap.

A. K.

I recently went to this store and it was an amazing 😍😍 experience. I was greeted by Louise, who proceeded to show me around all the different, gorgeous smelling products 🤩🤩 and I can even try some AND I got some samples to take home, plus a free cheeky lavender smelling gift 🎁 hehe I’m glad I got to finally experience Lush, after the longest time wanting to. Thanks 🙏 Louise!!!!

R. G.

I just LOVE the Lush store in Princes Street. Every member of staff is truly amazing, so kind and wonderful. Especial shout out to Louise, thank you for your patience and understanding. Asmae, my new friend for life, and amazing hand masseuse! Thank you for that, and for all your help :) Miguel, thank you for fixing my very knotty back! I am a new person now :) And the receptionist at the Spa (I'm afraid I can't remember your name!), I absolutely loved chatting to you, and getting your amazing little pearls of wisdom ❤️ Every time I step into the store is like entering a magical world, full of amazing scents and even more amazing people. For my Xmas I've asked for Lush vouchers, so hopefully I will be seeing you all very soon! ;)

l. b.

Fantastic experience here today! Roddy made my day in Edinburgh so much nicer. He truly is the master of great customer service 😀 All my questions answered, he helped me to decide exactly what I needed and took time assisting with samples. This is such a friendly shop where I felt very welcome. Nothing is a problem. Well done lush on recruiting good staff and, thanks again Roddy for making my day! 😀 Lorna

H. K.

Lovely products that are well worth the price and long lasting/smell amazing. Lush has always been one of my favourite brands and they also care about Vegan products and are making people notice Animal Cruelty - I'd love to work here one day. Awesome job guys <3

K. R.

Was a great suprise present for the wife

A. C.

The Spell…. Magical experience. Truly relaxing.

C. F. A.

What an amazing experience. Thanks to Bree my 12yr old daughter, in a wheelchair temporarily, had a lovely time shopping with you. She felt fabulous for the first time since needing the chair!!!

B.

Just happened to drop in to this store why just doing Street shopping and was amazed with the variety of handmade soaps, cream, lotions, etc.... . Purchased face moisturizer and it is really good for my sensitive skin. I wish the brand opens up in India soon.

S. B.

Despite having little to spend although we used to buy big boxes here in better times..my daughter and I were treated like princesses by lovely Kayleigh. Thank you so much..you made our day....and hope you and your mum enjoy many blessings in the future. Lush will forever be one of our favourite stores.

L. H.

Staff are fab as always, super helpful. The spa. You mean heaven on earth. Tucked snugly under the shop you are transported to a country cottage kitchen where your calm experience begins. Well worth the price and travel!

C. B.

I indulged in 'The Good Hour' spa treatment which was amazing. The staff at Lush Edinburgh are passionate and knowledgeable about the miriad of products adorning the shelves and are very friendly. I'm a big fan of Lush products and a visit to the Edinburgh store is a real treat.

J. W.

I NEVER leave reviews but had the best service from the most lovely girl in the store today ❤️ She made my day x

N.

Customer service is good, store is well run. Nice products. Unfortunately this store (and Lush Online as well) has become ridiculously expensive. £47 for a small shampoo bar, 215g tub of conditioner, and a bottle of shower gel.

N. F.

WE LOVE LUSH! Any skin care you need they have it now and it's all cruelty free! Spot treatment works well. You can't beat a lush bath bomb. No matter where I am the staff in lush stores are always amazing. If you need help / advice they are more than happy too help and go above and beyond in doing so, but if u also just want to brows on your own that's also perfectly fine and not made to deal like your going to walk out without paying

P. S.

I had a wonderful Comforter-Treatment in the Lush Spa. Not the cheapest thing you can get but definitely worth it! I felt so well informed and treated, such a nice team and welcoming atmosphere...truly a real comforter :)

S. Z.

This is one of my favourite shops. Attentive staff and quality products (the best shampoo ever and absolutely fabulous soaps - all go for these if you want to go plastic free and animal friendly as well) make me come back regularly.

C. N.

Love this place, soon as you step through the door so many nice smells. Always try to buy something different when I go in. Especially love bath bombs , shower gels and soaps but so much to choose from.

L. G.

It's a lush. Does lush things. Makes you want to puke when you can't scent in the road. Staff seem nice enough.

E. W.

My mother and I came to the lush spa as a treat for when she visited me from NY. My treatment was at 10.15 and her's wasn't until 12.15. The staff were very nice and let me mom stay downstairs in the spa and let her read. I was worried when I entered the store as it was a loud, high street store. But, once you walked downstairs into the spa, you would have no idea that the high street was just above. I don't want to spoil too much (and I never thought you could spoil a spa treatment, but you can here). The store is one of the larger lush stores I have seen. There are a lot of products to choose from and the staff are very helpful. It is also very well lit and laid out. I highly recommend a visit to both the spa and the store.

M. F.

A shop that you can smell before you even seen it. By the gorgeous smell you get dragged into the shop were friendly staff helps you to buy lovely bath bombs. And then you realise that it wasn't cheap. But at least you can have a nice bath as long as it last.

M. S.

Visited lush tonight and we were greeted by Scott. He was lovely. Friendly and attentive. He is very knowledgable about your products and showed my mother and I a great time. Thank you for the great experience. P.s Scott deserves a pay rise 😉

T. B.

I could easily spend all day in Lush. Not only are their products superb quality and good value for money, the staff are all lovely and make a visit to the shop a very pleasant experience. Nothing is too much trouble and their product recommendations are always spot on.

C. S.

In their previous shop at the other end of Princes Street, Lush was a cramped space overwhelmed with aromas. This is a breath of fresh, albeit still scented, air; the retail floor is vast and filled with treats and it's airy enough that you can distinguish the different products by scent. And the staff are all superbly friendly and knowledgeable. What's really impressive is the new spa downstairs. Once you're inside you'd never think you were under a busy shopping street, it's like a country cottage with all the trimmings. In there they provide a range of treatments to soothe the mind and body, all quite different to what you might find anywhere else.

E. R.

I had such a lovely visit here! I work myself at a different lush store and all of the staff were soo welcoming and friendly so it really felt like a big lush family. I even got a tour around the spa and they squeezed me in for a treatment. Thank you so much guys, it was a pleasure to be in your shop!!

J. T.

It might seem strange to head into a busy Princes St shop to get a massage, but the Lush staff quickly whisk you downstairs to a peaceful spot and the crowds feel miles away. The spa is set up to look like the founder's kitchen (think Alice in wonderland-esque bottles dotted around on shelves) and you get lots of time to relax on (really lovely) sofas while you chat about your treatment. I think it's a wee bit pricey, but the whole experience is great, and you leave smelling amazing. I'll definitely be back!

S. C.

Two part review - shop and spa. The shop is bigger than the tiny little space they used to be crammed into at the other end of princes st, but this space still gets busy especially at weekends. The staff are super attentive - perhaps overly so, I get a bit annoyed at 3 members of staff asking me if i want help within 5 minutes... I also find the scents in the shop a bit overpowering so I'm don't usually stay long to browse. I was fortunate enough to receive a gift of a massage treatment at the spa for my birthday. It's a lovely calm, quiet space downstairs away from the shop and is a real experience, from your chats to the therapist, picking out the products you want them to use on you, and the post treatment chill out. The treatments have personality and stand out from other spa and salon services. I had the tailormade massage, complete with sea shanties playing in the background. A great gift for a special person!

N. H.

I hate going here not because of the products but my uncontrollable spending. The products are amazing. I want them all. Staff are lovely and knowledgeable. That's it I'm not going back🤣until next time.

m. k.

good collection of soaps n cosmetics.. it's my favourite brand and i don't use any other brand in spite of the fact that Lush does not sell in my country... so every time i go abroad i buy the bulk to last for few months till i visit again... the odour is amazing.. feels fresh.. effective in what it claims.. the spa is close to the main attraction of city and trams n buses are available to reach... happy shopping

P. P.

Such a good experience, a guy with dark hair helped me out (sorry didn’t get your name) and he was just so lovely and knowledgeable. Will definitely be returning

G. B.

Lovely big airy space. Super helpful and knowledgeable staff. But the best bit? The lush spa treatments, they are all personalized to you with some blowing scented bubbles, choosing intention words, sounds baths and bespoke scents and sounds this really is the next evolution in spa treatments!

H. R.

The stuff in the shop is very good and a I am a vegan it is a win win for me What I wood like to see done in this lush shop is the bars of soap are hard to see and get to ? Why because when people are queueing to pay for their stuff you are not able to see them and get to them I hope this will change in the future thank you from Shaun but all in all great Products and great Company thanks lush ..

V. A.

Great place for really upmarket cosmetics. Expensive but their stuff really does feel different and my sister has loved everything I have bought for her from Lush. Definitely a must try!

K. M.

Customer service was amazing, the guy was lovely and helped me find a few bath bombs. Not pushy at all! Really lovely and helpful staff

S. V.

Oof. What a damn good experience I had in the #LushSpa in #Edinburgh today. I had the #TalesofBath treatment and I have to say it was a perfect experience for a first time massage. You get to have a hot bath with an exclusive bath bomb which contains Epsom salts, and then a lovely deep tissue side lying massage with a hot oil infused with (orange blossom?), Cocoa Butter and Shea butter! They’re super accommodating for skin allergies and are very good for nervous first timers, I’d highly recommend requesting Kamil as your Therapist! The lovely lady I booked my appointment with as well as my therapist both gave me birthday presents as well which was a bonus! 🤩💖

N. B.

ALICE IS AMAZING!!! So helpful, sweet and super intuitive. She is such a kind and lovely person who clearly loves her job and treats customers like gold! We are going back for more product today because of Alice- we hope to see her again❤️😘❤️

S. F.

The best smelling shop ever! The staff are wonderful. Couldn't be more helpful. Products are mostly vegan and great quality.

O. C.

Me and my boyfriend spent all day walking around Arthur's Seat and the castle so we popped into lush to find something for our feet. A lovely woman came over to help us by demonstrating the products etc. She said she would get us a sample of the foot lotion but when she came back she gave us the whole pot of foot lotion with a card saying an "Pass it forward". The card was about a random act of kindness and how it should be passed on.We were shocked and over the moon! I offered to pay but she wouldn't let me and said we deserved it. I'm so upset I didn't catch her name, this random act of kindness will always be remembered. Lovely and thoughtful staff at lush! Later that day I gave my change to a homeless man to keep the act of kindness going.

A. G.

Part of me is loathe to give a smelly shop a positive review but I need to man up and admit Lush has earned it. The big win here are the staff; always friendly and helpful. They know the products well, don't faff when it gets busy and will rescue lost boyfriends who have ventured bravely in for a bit of gift shopping. This is a bigger space than Lush's first Princess Street venture. They use the extra size wisely by giving the shoppers more room. The layout works well and you can see all the wares along with matching ingredient lists. On the downside are the soap tourists. You wouldn't believe people would queue /block others just to look at soap they apparently have no intention of buying. It happens here.

G. T.

Wonderful service and guidance about what to get.

C. H.

The shop is always busy, but the staff are more than willing to help me get my wheelchair around the shop. The only complaint I could make is that it really needs to be a bigger shop given the number of customers they have. The spa area is not accessible for wheelchair users.

J. A.

Had the loveliest Good Hour massage, thanks Rachel.

B. H.

Loved my lush spa experience! Everytime I have visited lush here everyone has always had great customer service. Can get a little busy sometimes.

L. x.

Lush staff are always absolutely faultless! So friendly, helpful and knowledgeable about the products. And if I've ever been in on my birthday they alway give me a little extra. Thank you guys!

T. M.

The smell draws you in! Lovely shop, they do such a good job making everything look nice. I would give it 5 stars if they were just a little bit cheaper

T. C.

The staff at Lush Edinburgh are the nicest down to earth people i have ever met! Seriously, the internet went down the eve of Mothers Day (it was crazy busy) so there was no card payments, they didnt flinch, they all kept calm happy and charming! And a massive thank you to Abby, she really made my day with her random act of kindness!

I. C.

I had "A Good Hour" massage in the Edinburgh Lush with Chris. I thoroughly enjoyed the whole experience. The ambiance they have created with the country style cottage downnstairs is amazing. The massage is accompanied with sounds of the sea, bird cry and sea shanties music. You finish with tea and biscuits in the "cottage. The staff are very nice.

D. V. S.

Hi just visited the Lush Edinburgh and truly it’s amazing experience. Mrs.Asmae Was the staff who attended me during my visit and explain me a lot about the face masks according to my skin type seriously she’a so knowledgeable about the skin types and products according to clients. I tried that blueberry face masks and it’s helps a lot for my skin. Specially Thanks so much to Mrs.Asmae 💎 and lush Edinburgh. Darpan_V

V. L.

Callum (with help from Bleu) was great -- helped me put together a gift set in a bit of a mad dash (and without being pushy.) Thanks!

G. S.

Fantastic knowledge by staff in lush Edinburgh thanks guys

D. B.

Lush is lush where ever you go. I went in the staff shopped for me to order as I wrestled with a toddler and the even help me with express check out. Shame about the fake monk mugging me in my way in. Apparently some sort of world wide street hussle.

J.

Lovely staff very nice. I love the products. They are amazing and smell nice. There are loads of different sections. They basically make soap toys.

A. B.

I really love the place. People are so helpful and friendly there. I love their soaps and bath bombs. Although must say that noticed the amount of colour chemicals they add to their products is a bit off putting.

M. H.

Smaller shop that others we have visited. Still made a purchase though. Staff were welcoming as per usual.

k. “. g.

I love their products ESPECIALLY the bathbombs. My little treat on holiday...a big deep bath and a gorgeous bath bomb from LUSH...always lovely staff too!

J. B.

It's a Lush, sells fun smelly things that try to be as eco friendly as possible. And they do a fair job. Not a place suitable to those who don't like crowds, strong smells or attentive service.

L. L.

5 stars for the staff! They were extremely helpful and enthusiastic about their products. I had a great time shopping here.

G. W.

Staff here were very friendly and supportive when I was trying to pick a few things out for someone I was going to be travelling with.

A.

Want too say a thank you for amazing customer service too Kat and Kris, both very polite and friendly, Kat totally made my day helping me pick out a nice spa gift set for my Mrs! Definitely recommend a visit here. All the products are amazing. And are affordable at your own expenses. Ps Kat if you read this, stop by Starbucks on Princess St and I'll get you that free drink!

M. m.

Had the most amazing treatment lovely staff made to feel very welcome highly recommend cant wait to return.

M. V. G.

Very nice products. I really love how many of their products are package free. I would only as for the workers not to be so insisting in helping me look around.

A. M.

Always high quality products and services. The pink hair girl is a legend.

N. S.

Had the synesthesia spa treatment today and it was phenomenal, so calming and relaxing, I feel so treated :) would highly recommend and the staff are incredibly friendly and helpful

S. C.

Amazing staff, so friendly and helpful. It's such a joy shopping from there every time.

E. M.

Lovely, perfect cure for stress

L. M.

Lovely items, shame you can't see/smell anything at the moment due to covid restrictions but staff were really helpful, explained what we could and couldn't do. Recommended

B. D.

The queue seems to be a permanent fixture, which makes it unbearably difficult to shop without becoming involved in a real life game of Snake. Nice staff and products though, as suggested by the popularity.

L. M.

Had the comforter today, was amazing, highly recommend it. The girls are just lovely and make you feel at ease. Would definitely go back x

W. F.

The people at lush are so kind and lovely and the products are amazing. Only downside is that it can be rather busy. Could stand and chat to the employees there for hours

F. T.

I went for the Tales of Bath Treatment at Edinburgh Lush Spa and it was just incredible. The soundtrack was wonderful and the poems/fairytales that went along with them were very soothing. Miguel is an amazing masseuse and provided and very relaxed and calm atmosphere which went along with a very soothing massage and bath. I honestly couldn’t recommend it enough.

L. M.

Queuing outside, staff there to help, amazing choice of colours and smells! So glad I will be able to get online during lockdown!

a. “. h.

Amazing amazing natural products. Really effective and efficient. Leaves you feeling pampered.price wise slightly in the high side. Definitely worth every penny though

J. R.

The staff were really wonderful & really helpful. It was lovely to be able to go into the shop, browse & pick what I wanted ☺

P. U.

Lovely as usual, the staff was really nice. Also I'm pretty sure some kind of arcane magic is involved in the creatiin of their hair products because they are amazing

A. G.

The staff were really friendly & helpful, and the products are excellent too. I went in on a Saturday afternoon & I there wasn't too long a queue at the tills. Would recommend.

N. B.

Top service, got some much needed samples when I was travelling. It's nice to know you have access to all your lush favourites wherever you go!

A. N.

I'm always going to lush for family and friends gifts or just stuff for queen herself aka me cause that place goods makes you feel you good .

S. A.

Shop is wheelchair accessible, but the spa is down a flight of stairs. Staff friendly, willing to explain products and answer questions, patient with kids too.

S. R.

Always love visiting this shop so many wonderful bath bombs Today's visit was to buy the Halloween ones Staff are always friendly and always on hand with help and advice

l. m.

The guy was very helpful and welcoming. Giving me al the info I needed and wanted on different products.

J.

A truly unique experience! Both the staff on the floor and down at the so we’re wonderful and made me feel very welcome and comfortable despite how busy they surely were on Christmas Eve! It was a very enjoyable experience and atmospheric.

R. C.

Really lovely and natural product.. however It will be nice if they could consider reducing their prices ...

M. R.

The smells are amazing. Was given a few freebies by a lovely lady 😊

S. L.

The products are amazing. The staff is extremely friendly and take plenty of time to help you and to please you. Always worth a visit on Princess Street.

a.

A family favourite. We always find something new and the staff very attentive

R. M.

Staff were very helpful in this store and keen to help out and let you try the products. The smell is pretty strong in there and I think it gave me a headache being in there haha how they work in there I dont know! lol

R. H.

Great staff, great products but very small shop floor, always very busy - hard to navigate my wheelchair around.

D. L.

Went to pick up stuff for my girlfriend - friendly sales assistant spotted me straightaway, got me the stuff and sent me on my way. 2 minutes flat. Ideal!

R. H.

You can smell this place before you see it. The staff were very helpful and also enthusiastic about the products. Can't fault them at all.

K. D.

Great shop, delicious products, staff are all amazing and passionate about their products. Very friendly. Plus they do birthday parties and there is a spa!

K. L.

The staff were excellent and extremely friendly they also helped me find the perfect thing for my friends I would really recommend this to anyone who lives a good bath or shower

A. I.

If you want a unique experience, where not only your body feels perfect relaxation, but also all your senses get infused with the most delightful colors, smells, sounds and words, then you want to treat yourself to a Synesthesia. 👌👌👌And you will go home feeling your soul being nourished, and lovingly taken care of.🥰 Thank you so much, Andrej for the best massage I have ever had🙏🙏🙏

G. G.

Helpful staff, recommending products to try - bough some body spray and lip scrub - both fabulous.

C. H.

I adore Lush. Their products are so good and have the added bonus of being ethical and cruelty free. I can't recommend them enough!

S. D.

As always staff so friendly and helpful...wish all staff when out shopping could be more like this

L. I.

Fabulous customer service and good quality products just as expected from lush stores all over the globe. Will surely make some time to visit the actual spa!

K. M.

It was so lovely !

B. C.

Great customer service! Products last a long time and are eco-friendly!

A. D.

Was a great and friendly store to be in, just wish it was a little easier to access for my partner as we could not get round the store at all and we were not able to freely roam the shop

U. L.

It was really crowded but the staff there were helpful and kind.

S. C.

Had a very pleasant experience , had the good hour , And felt great after it this is the second time I've had this treatment and i would highly recommend it , it helps me with pain i have from certain illnesses and works , Thank you for a great time !😀

H. E.

Absolutely incredible experience, so calming and worth every penny!

M. D.

Incredibly friendly woman helped me choose the perfect conditioner for my hair type despite the store being super busy at the time. I shall be coming back for more products thanks to her excellent customer service.

S. T.

Great knowledgeable staff and excellent products. My skin and hair are so much better since using Lush products.

T. H.

I go monthly to lush I have tried a lot of their products I'm a lover of animals and respect the fact they can produce good products without inflicting pain on animals

G. N.

Excess of choice, helpful staff (although scarily quiet on approach). Lots of christmas options and some for now!

s. r.

Nice well lit and clean shop with very helpful staff, probably a bit overpowering on the nose if you have a sensitive one though lol

K. A.

I am obsessed with Lush products! Love the bath bombs!!! Very friendly staff and excellent fast service.

C. a.

Had a fabulous good hour massage definitely recommended

B. M.

Customer service excellent - looking for a gift.

a. d.

Absolutely amazing service, and left with tonnes of goodies. Really spoiled myself.

S. Y.

That smell... The smell of lushness! Nice shop and very friendly staff. Great job guys 👍

E. R.

I love the fresh smells that greet you as you walk in the shop and the staff are so friendly and informative about products made shopping there very pleasant

D. G.

I had the lovely robyn help me today first class customer service. Lush should be really proud of her. She's a great asset to the team. Helped me with a unique order 😁 made the whole experience flawless

L. P.

Lovely staff loads of choises

S. M.

Fantastic day out, the team were amazing!

B. S.

Good soap recommendations, very nice staff, shampoo

L.

Very friendly and helpful staff, happy to talk you through and demonstrate the products. Always end up buying something!

n. o. c.

Omg amazing staff good value and the shop is just amazing if I could give more than 5 stars I would

p. s.

Love it just the smell of the place makes me want to go in & buy something every time I pass it what a great place...

H. B.

The staff are very friendly and helpful all their products are very good for all skin type and is purely hand made

Z. M.

Great little Lush shop, haven't tried the Spa upstairs but per usual the customer service in the shop is great.

g. m.

One of my favourite shops. Very helpful staff and high quality hand made cosmetics

J. K.

Something for everyone. Amazing treatments. Amazing innovative everything. Staff 10/10! Smells lush! Free samples and demos.

S. S.

Extremely satisfied with the customer service during my last visit to lush Edinburgh, princess street location. I was treated like a VIP and was given the best advice according to my skin and what I needed exactly. Mrs. Asmae was the one who served me and I was touched by her warm welcome and excellent service, such a lovely lady, would definitely come back for more of her pro tips and gentle hand massage. Keep it up!

H. O.

Very good natural products,bit pricey but the atmosphere and the staff is way too lovely and kind to say no for the shop:)

D. D.

Fantastic products for a company that has a great mission. The smell can always be overwhelming if you get migraines.

P. A.

Great staff always super friendly service with plenty options. A must visit for any shopper.

A. m.

Staff lovely and made you feel safe everything amazing but a bit pricey

C. B.

Lovely staff and so helpful!!! And very patient

A. B.

I absolutely love the staff at this Lush, best part of the shop by far!

E. C.

Just love this store. Smells amazing too

R. K. M.

The staff is made of the most helpful people I ever met in any other shop.

F.

Always lots of staff in store to help and very friendly

J.

I love their products and the staff is always so nice and fun

P. M.

We booked a lush party for my daughters 10th Birthday. Her and 3 friends had an amazing time! Staff were so welcoming and her party host made sure they had a blast start to finish. They got to make their own products , play party games, shopping list challenge and walk the catwalk all in store! They got to take home a goodie bag of products too including the ones they had made! Such good fun! Thank you Lush :)

I. C.

Staff are almost unbelievably good. What a great shopping experience.

N. H.

Gorgeous treatment, excellent Therapist. Spa is wonderful.

j. c.

They treated a little girl like a princess. Definitely recommend

p. w.

Great shop bit sad I couldn't get what I wanted as it has been discontinued in UK but still selling in the UAE

S. Y.

Nice products, gorgeous spa, super helpful staff only it wasn't so busy!

J. K.

Usual lush but a decent size and helpful staff, excellent Christmas selection

l. S.

Very helpful staff and a good selection

D. P.

Had lots of stick and felt safe in shop.

C. S.

So much for you to choose from, they do loads of different colours and smells from bath bombs and soap to perfumes and they do gift boxes as well

S.

It's got some really beautiful and natural products but it's a little pricey

a. b.

Iovely relaxing treatment skin feels and smells amazing. Staff were very good and provided a great massage. Loved the soundtrack and the chilled room I had my treatment in, would thoroughly recommend for a spa treatment with a difference!

J. B.

Omg i love place the bath bombs are the business every month when i get paid i buy 1

M.

Very helpful staff. Ask for samples if you're unsure about any of the products

I. S.

Oh my wonderful products, and extremely high customer service.

M. A.

Staff were very friendly. Even tho they were packed to the limit with shoppers they were happy to assist

s. s.

Love lush amazing products and lovely friendly staff always happy to help

M.

Lovely staff, very knowledgeable about products and anticipating the customers needs

S. 1.

Lovely shop, great staff and a wide selection of products!

d. b.

I feel it's a bit overpriced for what it is (smelly bath bombs) staff are pleasant and attentive.

A. S.

Can't speak for other branches but the staff in the Princess Street Edinburgh branch are great! Very helpful.

C. R.

Staff were super friendly 👍

N. P.

Always a pleasure to go there, no purchase this time but I forgot my Enzymion face cream before travelling, so I went to ask for a sample and explained the situation. A really nice employee gave me a sample pot that last me for my holidays, much appreciated!

I. A.

Best customer service ever. Also amazing products that actually work. The energy of the people that work there it's beautiful. Everyone is so helpful and actually listens to you. Julia was really helpful and was so lovely to meet her. This is my second review, apologies I can't seem to create another post: Really love the super milk and the Big shampoo it's so great for people with curly hair, and the smells are incredible. Went to your store today again, and met Mai, which she was so lovely and really helped me with what I was looking for!

E. C.

Very busy and overly friendly staff, a standard Lush. Ideal location on a busy shopping street

A. R. A.

Staff extremely helpful and whole shop makes street smell amazing!!!

G. T.

Always great service, shop could be more spacious though, always heaving!

e. t. g. G.

Staff really helpful always go home smelling great

U. S.

Always friendly staff and of course gorgeous products.

a. w.

what can i say its "lush".......u can smell the fragrances half way down princes stress and the misses and bairn luv it

I. Y.

Very busy,knowledgeable staff,good products.

L. B.

Love this place all there natural products would not go anywhere else

莊.

The products are good as other stores~

G.

Good products but sometimes too expensive + the shop gets crowded

J. B.

Lovely experience with everything cater towards comfort. Premise was cosy and well maintained. Atmosphere was very chill. The treatment itself was very relaxing like advertised. We had The Spell and our massures were excellent. Such soft hands! Walked away feeling light on my feet. Products used smelled so good and the music was great too.

E. O.

Staff members very knowledgeable and friendly x very welcoming. Go to place for a bath bomb x

N. G.

Love this place so much. Really helpful and lovely staff. Would highly recommend

I. m.

Excellent product in all its shops

B. N.

The staff are always very helpful and the products are amazing.

J. R.

Staff are very helpful and all the products smell amazing

J. M.

Just had one of their spa treatments, The Comforter. It was amazing!

D. C.

Nice and large. Stuff is helpful and you can try many products there

C. A.

New layout is much more manageable. Easier to navigate and no where near as cramped.

K. C.

It was just so relaxing

P. S.

It was a perfect day for relaxing and pampering.Thank you Chris for that experience.

H. C.

Lovely massage and genuine all-round great experience. Who knew that such a serene world was just downstairs! Make sure to give yourself the time afterwards to enjoy a cup of tea after your treatment in their lounge area.

G. F.

Awesome products and great staff always happy to help

f. s.

Small store in Princess Street, can be a bit crowded sometimes, the staffs are super nice.

C. M.

Super helpful and cheery staff. Great products that work!

L. A.

Great products and customer service was absolutely amazing

D. K.

Who doesn't like going to push. Even if your not buying it smells great

S. A. (.

Freindly staff plus able to get free samples if you wish

G. G.

fairly compact shop with good staff - very quick to assist and answer any questions

B. P.

Loved the customer service 😃

J. W.

great selection of goods, staff friendly, would recommend.

s. s.

Love the experience, product and the sales person are totally awesome

H. B.

Tailor Made treatment. Fantastic experience. My masseuse was wonderful. She really listened to my needs and got stuck into the knots in my shoulders. I left feeling completely blissed out.

D.

Staff very helpful, took the time to help me although the shop was super busy.

D. F.

Very attentive stuff, sweet products and an interesting spa in the basement!

S. T.

Pretty expensive but cool stuff, get the shampoo bar

S.

Friendly, helpful staff and great products too.

P. P.

Super friendly and knowledgeable staff members. Good and very informative advice

D. O.

Went in to get a French kiss bath bomb which one of the girls directed me to thank you very much made my day

A. H.

It's lush

r. r.

Staff are very helpful, happy and polite. Would return again.

l. 1.

It's lush. Strong smelling bubble baths not much more to say about it!

E. W.

Amazing! Love everything! A bit expensive but defo worth it

E. M.

I just wanted to drop a quick message to say how wonderful and kind Jess and Sara in your Edinburgh store were on our visit last Saturday. I came in with my Daughter, who's birthday it was. We jumped into Lush to buy some bath bombs and the way Jess and Sara were with her and the kindness they showed, she left absolutely delighted! So just a thank you so much for making her day even more wonderful and showing total kindness, we need a world full of Jess' and Sara's.

I. Y.

The staff are really nice and helpful, made my day :)

O. O.

As soon you cross the door you will fall in love with this shop

I. D.

Nice shop. Staff really good even though the shop was crowded.

S. A.

Good place for creams and lotions and soaps and many more

J. B.

Absolutely love this shop, so much to choose from

r. c.

Great staff. Amazing products

s. f.

Brilliant staff

M. S.

Incredible!

C. J.

Love it!!! Staff are amazing!!! Everyone is helpful and super friendly!!

H. S.

Attentive, friendly staff who are knowledgeable about the products they sell.

R. D.

The service was fantastic, the staff were so friendly and the massage itself was everything I needed it to be! I will definalty be going back.

k. s.

This place makes the most gorgeous smelling soaps that Last for ages

C. F.

Good customer care but prices are way too expensive...

S. A.

Great solid shampoo and great henna hair colours

D.

Very helpful enthusiastic staff. Helped me find exactly what I needed 😁

K. A.

Occasionally a bit crowded but knowledgeable and friendly staff.

N. C.

Brilliantly helpful and informative staff. Amazing products.

M. C.

Great service! Always great products.

A. S.

Standard lush, with spa facilities which I have not used or seen.

S. M.

Wonderful as always!

A. H.

Nice stuff and staff, but SO pricey

M. M. C.

Amazing service from Jess thank you so much. Was so professional gave me the best advice on skincare! 100% would recommend service from Jess again, she gave me samples to take away as I was unsure in what product I wanted!! Employee of the month !!!

Y. I.

Great service, very helpful staff.

L. J.

Absolutely gorgeous smells and brilliant help

C. A.

Yummy, and very helpful and informative staff

H. N.

Despite the shop being mega busy the staff always have time for everyone

R. S. M.

Very well organized for covid 19 circumstances.

K. Y.

Very helpful & friendly staff

S. S.

Smelled alright, smelled better shops, would sniff again.

m. s.

Lots of variety and colour. Fun names and friendly staff.

M. D.

Love this place, great merchandise, lovely enthusiastic staff

N. M.

Brilliant variety and staff always willing to help

o. L.

Asma is spectacular! I was warmly greeted and assisted with all my queries. Outstanding customer service and super friendly and knowledgeable on all the products, even happy to help me out with samples. Such a breath of fresh air having met Asma today. Keep it up pal :) it is the best shopping experience in Princes street so far!!

K.

Addicted to lush i love getting products from here

m. l.

Great products and super friendly staff

J. A.

Amazing, lovely staff and love the products!

E. O.

the staff here are so kind and i want to thank them for what they do

L. K.

I always spend too much because its all amazing

E. S.

Really lovely, patient and courteous!

M. A.

They have the best bath bomps ever!

C. B.

Plenty choice, prices good and wonderful friendly staff

S.

Smell it before you see it. Great shop, helpful staff

s. s.

Friendly staff - small lush shop

A. M.

I popped in here earlier this week and was so happy to be helped out by Asmae. She was lovely and professional and gave me valuable advice for my hair care as well as providing me with a few samples which I loved. The avocado co wash followed by the super milk as a leave in conditioner have left my hair feeling and smelling fab! Asmae's customer service was top notch from beginning to end. Thanks a million!

A. M.

Crowded, but the staff was really helpful and nice.

J. K.

Kind staffs and very sweet Lushs!

D. C.

I wish they would warn customers when they are going to discontinue items

S. B.

Always friendly staff great soap

I. L.

Wonderful smells, helpful staff.

I. K.

Friendly staff and a good range of products

M. M.

Impossible to pass this shop & the staff are brilliant

D. P.

Very fragrant and staff was very attentive.

E. Y.

Very friendly and helpful staff

D. A.

Lovely place, really helpful staff.

C. M.

Special thank you to Karen who was amazingly helpful and professional when helping me look for gifts for my flatmates problematic skin. She was so kind and really went above and beyond to help us find a product that wouldn't react on my flatmate. Thank you for all your help! Will be back in the future

B. G.

Myself and my mum had the shared comforter experience today at Lush Spa Edinburgh. We had the pleasure of being treat by Miguel and Chris who both did an amazing job in making us feel relaxed throughout the treatment. So if you’re looking for an hour of pure luxury in another world don’t hesitate to book.

L. R.

Today myself and little girl were helped by Alice. Never have I came across such a lovely and helpful member of staff, I think in any shop. She interacted with my daughter and listened to what we both asked for. She recommended things that were exactly what I wanted. Lush are lucky to have her. The guy on the till was fantastic too, telling me all about the spa service and also speaking to my little girl as a customer and not just ignoring her, which happens in a lot of shops in general. Will definitely be back. 2 happy girls left the shop today. 😊

F. B.

This shop is always so wonderful to visit. Not only great products, but the place is well organised and the staff are superb - helpful as soon as you need it but they don't pester you! And always friendly.

C. F.

I can’t say enough great things about Chris from the spa. He gave me a borderline life changing massage today. I’ve travelled three hours to see him and I’d do it again! Hands down the best massage I’ve ever had.

J. M.

Amazing experience! Extremely friendly and supportive staff (thank you Miguel and Adam)! Fabulous massage - a very thoughtful approach - friendly conversation about needs - a beautiful calm environment! Go for it! Well worth it!!!!!!!

e. c.

From start to finish this was a pleasurable experience, The staff were welcoming, friendly and extremely polite. I tried the unusual ‘energise ‘ experience which was amazing. Chris was extremely professional, attentive and polite.I certainly felt energised when I left and can’t wait to try another treatment.Thank you all x

V. K.

Amazing service in Lush, Edinburgh today 🤩 All staff were so friendly and helpful especially Paula and Niamh who managed to find some Lord of Misrule gift sets and body spray in the sale for me 😃 I’ll definitely return ☺️

L. B.

Staff were very friendly and welcoming. The overall experience made me feel comfortable and very relaxed. I enjoyed the overall experience, and would definitely recommend.

H. H.

I brought my toddler in to choose a bath-bomb for her Halloween-loving cousin's birthday. We were greeted and served by Kat who explained lots of the halloweeny products to us and showed us ones we might like. She then let my little girl try out a very sparkly bath bomb at one of the tester stations which was such fun and then got our hands all cleaned up with some more fun spooky products. We chose some ghosty bathbombs and at the till Kat had even written my little girl a Halloween postcard with a ghosty bathbomb for us to keep and use ourselves at home. The service was so outstanding and although I've always thought highly of Lush it was beyond my expectations. I'm so grateful that Kat not only helped us choose what we needed but provided such an exciting and welcoming experience for my toddler. Thank you so much, we'll definitely be back for some fun Christmas bath products to put in our little girls stocking and our Christmas eve box!

E. I. a. t. o. d.

A massive thank you to the excellent colleague Asmae. Absolutely outstanding customer service helped me browse about until I found a cent and producy I really liked and topped it of with a little gift at the end very grateful thank you Asmae your a star !!

R. P.

Amazing sensory experience with the Synaesthesia massage. The music and scents are so relaxing. Therapist was excellent.

S. H. (.

Chris’ massage skills were work of art. He took away all pain from my shoulder amd back. It was a marvellous experience.

L. B.

Absolutely fantastic experience. Staff are genuinely really nice. They gave me a free sample of some shower gel and asked me how my day was going. Very nice atmosphere and not too crowded either, which is very much appreciated. I also loved the fact that they don’t smother you with too many questions like “are you looking for anything in particular?” I’ve noticed that the staff in many Lush shops across the UK tend to be very insistent on this and, if you’re a bit more introverted, it can make you feel uncomfortable.

I. O.

If I could give 1000 stars I would the service was impeccable wonderful I've never been treated well in my entire life like in this place, quality products

R. G.

Best word to describe the lush spa in Edinburgh: magical!! I really had the best time and HIGHLY recommend you go! The treatments were personalized, fun and relaxing, and the staff were so kind and professional. I couldn’t stop smiling! They even did a skincare consultation that was so helpful and thorough. It’s not just the products that are amazing, it’s the people too - every person seemed to believe in this company and what they do, and helped me find great products that will work for me. Special shout out to Rachel, Diane and Andre for being such legends (sorry if I didn’t get the names right but everyone was great 😅). Thank you lush spa Edinburgh for such a wonderful experience, I hope to be back soon ✨🌈🤩

c. a.

Visited the Lush Spa on 27 June, 2022 with three other friends. We each had a massage and facial and to round it off, the spa party. It was a wonderful five hours in a lovely environment with incredible products. All of the staff were exceptional!! We would highly recommend the experience!

J. 9.

Lush has always been incredibly overwhelming for me to be honest. A lot of colour, a lot of smells, too much choice, but I know the products are amazing so if I need something special I'll brave it. Lucky me, Aaron was there to save the day today! This person is one of the most genuinely lovely people I've ever had the pleasure to be served by anywhere. He was nothing but smiles and welcoming kindness. He has such a thorough knowledge of all the products that even with my indecisive brain we managed to get my colleagues gifts all picked out and ready to go in the most stress free trip I've ever had to any store. Honestly cannot rate Aaron highly enough and hope he finds laundry that smells as good as the jasmine bathbomb he likes one day ;)

W. K.

Had a lovely experience with my mum! We both had a Fresh Facial and it was such a beautiful treatment. I 100% recommend this, especially if this is your first introduction to Lush Spa.

G. C.

My friend and I had an amazing experience at lush spa (edinbugh). It started with an a friendly welcome to Spa, every step of the massage was explained to us both. Staff were all welcoming and friendly and went over an above given us a relaxing atmosphere which entailed providing one of the best massage ever. We highly recomend that you visit and experience this. The staff the we met were very calming and went out there way to make us relaxed, comfortable and happy, we both had such and amazing sleep that night

J. C.

I was in lush princes street store on 29th July. I had recently fallen and fractured my elbow and the staff were incredibly helpful. I was debating whether to buy a tote bag but remarked I had an unexpected bill for new glasses due to my fall and an incredibly kind lady named Cheryl (apologies if spelt wrong) bought the bag for me. She paid it forward I was so taken aback by this act of kindness I was so grateful. I have been watching for an opportunity to pay this forward too. I can’t praise the staff enough for their help and kindness.

M. G.

Fantastic visit on Saturday. Super helpful staff member who showed me a variety of face moisturisers and face masks to meet my needs. Excellent service. Will be back again in the future.

J. B.

Always have a great experience in any Lush and today was no exception. Went in with a vague description of a sample I had tried, and within seconds the sales assistant knew what it was and got it for me. He was friendly, knowledgeable and lovely. Also got me a sample of a new product I hadn't tried yet! Thank you!

J. D.

Decided to pop up to Edinburgh on the Thursday to see some of my friends in Scotland whilst on my holiday. Lush looked particularly inviting as everything seemed fully stocked and the place seemed cosy. Upon arrival a guy let me leave my lil suitcase behind the till while we shopped but the experience was really made by a staff member named Eddie. She could see my friend and I were a bit stuck at the variety of perfumes and quickly narrowed down my options to 3 due to my preferences and so Rose Jam was the obvious choice from there. Eddie seemed so calm, collected and knowledgable I thought for sure she was some sort of manager or supervisor and was honestly shocked to hear she’d only been there for a few weeks. She clearly loves her job and managed to convince me into getting a little rose jam box which paired perfectly with the perfume and when a queue formed for the till as the one till open had some sort of malfunction Eddie took the initiative to open a new till and sorted us out a lot quicker than the poor souls on the malfunctioning till lol. Will be recommending to my friends and relatives local to Scotland and can’t wait for my next holiday to Scotland!

R. W.

I'm a regular to the spa for the past 9 years. Ever since my first treatment I've always tried to save and treat myself every now and again - and it's definitely worth it. The Lush Spa is genuinely like no other! I've had almost every treatment on the list and never been disappointment. Every therapist I've had has been amazing, and I always feel relaxed and refreshed after being here. This is more than just a treatment, it's an experience (as cheesy as that sounds!). I would highly recommend Lush spa Edinburgh. Every time I receive a treatment elsewhere I always compare it to Lush. Honestly, you will not regret going here!

L.

I would like to specifically shout out Alice, who absolutely made my day today with her kindness. Everyone is always so lovely here, and very knowledgeable about all of the products. Thank you! X

R. L.

Visited Lush Edinburgh Spa for a birthday treat. Amazing treatment with Miguel. Tailor Made and Tangled treatments might be my favourite combo! Felt so relaxed and refreshed afterwards.

A. L.

Treatment was given well, very respectful and kept your modesty well with the use of sheets. Enjoyed the music. Very relaxing.

A. H.

Today I popped into Lush Edinburgh - my skin was in a bit of a stressed out state after a busy work period and a friend recommended I give lush products a go. The minute I walked in, Kayleigh greeted me with her warm and friendly smile and so kindly offered me a bespoke skincare session with her. She listened to all my concerns so closely, curated me a special paddle board with products which she especially chose for my skin, explained throughly to me, tested on my hand, told me all about the Ingredients and how to use etc. We spent about 30 mins going through everything and she was so professional, well informed and generous with her time throughout. She took note that I said I’d been having some reactions to harsh products and packed me up a few samples to try out on my skin before coming back to buy the full product. I went in never expecting to be helped by such a professional and lovely person such as Kayleigh - she’s a real asset to Lush Edinburgh!

F. C.

Really lovely massage - Rachel the therapist was great and felt really relaxed afterwards

E. K.

Today I was served by Asmal who was lovely and gave me samples to try along with my sleepy bath bomb which was included in the theme of the bath bomb, I received wonderful service from her and had a nice conversation. 03/08/22

L. C.

Fantastic and helpful place! I had no idea what product would do best but the staff are always the best and so friendly

M. S.

Morgan was absolutely incredible for my validation facial. Highly recommend

A. M.

Everything was amazing! It was tailored and relaxed experience! Highly recommended!

C. W.

A very wide selection of products, well presented. It smells wonderful inside. I was having a bit of a bad day so wanted to cheer myself up with a bath bomb. Stupidly dropped it whilst waiting to pay and whilst I was more than happy to just buy the smashed one, the very lovely cashier swapped it out for me and reassured that she could use the broken one for demos. This act of kindness really made my day - thank you very much.

F. G.

My daughter and I just had the pleasure of treatments in the Edinburgh Spa. We love love LOVE this place. Rachel and Miguel were our amazing therapists. I worked out today why the treatments here are so amazing. It’s the choreography between the sound tracks, the smells of the products and the massage itself. It is all just amazing. See you again soon. X

R. M.

Visited this Lush store today, my first time since the pandemic. Upon entering we were greeted by Andre, he is an asset to that store. He made my 5 year old daughter feel so special and she left so happy. Excellent experience! Can't thank him enough.

A. C.

Visit this Lush regularly and the staff are always amazing! So friendly, so helpful, always go the extra mile and have time for you, and always leave me laughing, smiling and feeling a little brighter about my day. Last time I was in, they made the effort to open up an extra till point for me while I was waiting to pay even though I wasn't in a rush at all. Absolute stars all round (and the Independent liquid eyeliner is hands down best I've ever used!).

R. W.

Amazing products and customer service every-time, though I would like to give a special shoutout to Jess. The first time I was served by Jess she was super chill and helped me find a new favourite product for my hands and gifted me something she thought would help with the mild eczema. (Which I'm super appreciative for as it was a product I would never have considered buying before actually trying it out) The second time I was served by Jess we got into a fun conversation about Photography and Literature, I was originally uptown testing my new lens which I bought for my birthday and when Jess found out my birthday was the day before she knocked off a price of a bath bomb from my total as a gift and told me we where essentially birthday buddies because her birthday was the day before mine. Even though it was a day after my birthday this interaction made my meh birthday actually rather enjoyable especially after a rather unsuccessful test shoot.

M. “. P.

Proper proper friendly staff. More then happy to let you try some of the products. Gutted the elbom grease has been discontinued. Used to love that for my tattoos. I have got dream cream and that is also great stuff!

T. M.

Had such a wonderful experience. Loved every second of it ❤

A. N.

I have been to the lush spa in Edinburgh a few times now and I love it every time. Today I had the tales of bath and it was the best massage I have ever had. Would highly recommend

M. K.

me and my boyfriend got the synesthesia massage yesterday, was absolutely amazing. every staff member was lovely, the treatment was to die for. would 100% go back!

E. C.

Visited this Lush yesterday for the first time in absolute eons so I was very unsure of where to even begin! I gathered that the best way for me to make a decision on which bath bomb I'd like, it'd be fun to ask the staff based off of how I look. Massive massive shoutout to the tatted dude for suggesting their Black Rose Bath Bomb, his customer service was awesome – wish I could've grabbed his name so that he would get the proper praise he deserves though! (In fact, all the staff I encountered were great, from making conversation, to holding the doors open for customers constantly coming in and out, I was pleasantly surprised!) This is the first review I felt I had to make because of how great an experience I had, would definitely suggest popping into this store while you're out and about!

B. A.

Thank you so much to Asmae at Edinburgh Princes St. Lush for my wonderful Lush experience today - your talk through hair products with me helped me so much, will definitely be back 🌟🌟

Y. A.

Really friendly, helpful and knowledgeable staff and some lovely products at a range of prices.

P. W.

I booked this for my best friends birthday present. We both had an amazing time. The staff were great and super friendly from the moment we entered the shop. The skincare consultant was amazing and gave us a few samples to take home. We had such a good time we are going to book again at Christmas time for one of the longer treatments. We would both highly recommend the tangled hair treatment and to visit the Edinburgh Spa!

w. k.

Always such a nice experience! Esme who works here is so lovely and helpful! If there was an option to give tips to employees, I would

R. R.

I was served by a lovely lady today and she helped me to understand more products. A great visit and I left the store happy.

C. D.

Had the Tailor Made and Tangled Hair and both were fantastic. Thanks Miguel and Chris

K. B.

I went in just on a whim to see what kind of fragrances they had in, I was greeted by one of two pink haired sales assistants. The one who was helping me was so friendly and helpful in getting me a fragrance that suited my needs, the other who checked me out was very complimentary and helpful as well. Very good :)

J.

I have had a lovely morning testing products with Andre; he was very knowledgeable and friendly. I feel very lucky to have received an email with an offer to try facial products - I would highly recommend signing up to the email list! I can’t wait to test the spa in a few weeks time for a massage.

A.

I recently came to the Lush Spa in Edinburgh for a Renaissance and Fresh Facial treatment with Danielle. What can I say other than the experience was magical from start to finish. Danielle was so attentive and SUCH an expert at what she does - without giving too much away, the massage movements are in sync with music and it's obvious how much hard work and training that goes in to learning these treatments. Danielle is an asset to the Lush team. The treatments are unlike anything I've ever had in any other spa... It has to be experienced to be truly appreciated. Magical, mystical, relaxing, it's the most luxurious and soothing treat you could give yourself or a loved one. Thanks so much to all at Edinburgh Lush ❤️

f. a.

Such a beautiful relaxing massage Amanda put you at ease right away , very friendly and efficient

C. T.

Amazing facial, lady knew so much about the products she was using on my face. So relaxing and definitely recommend

K. P.

Staff member gorgeous lovely girl! Super helpful it’s so good when folks are genuinely interested and want to and enjoy helping! Thanks Alison!

N. R.

Asmea was so friendly and helpful and really went the extra mile to provide 5 star customer service. I will definitely be back ☆☆☆☆☆

K. U.

I have been treated so we'll at the Lush store on Princes Street Edinburgh. I have been struggling to sleep for months and was allowed to try out The sleepy range last Friday with Esme who was both professional,, fun and very kind with me. I returned to buy the products on Saturday and was treated with patience and understanding by Joe. I returned to the shop for my Spell treatment with Miguel today and I found this treatment so relaxing that I will save up to come back soon. I chatted to Blue and Esme again and one other guy that I have forgotten his name. I feel like I was treated like a VIP guest and Esme was thrilled to hear that My Fitbit showed an excellent score for my sleep. I feel like I have made a friend for life who enjoyed chatting with me. I will definitely be recommending Lush products to all my friends and from now on if I get asked what I would like for my birthday or Christmas I will say a Lush voucher so I can experience the products as often as I can. I can now say that money doesn't buy your health but Lush products have certainly improved mine. Thanks everyone. The atmosphere in this shop is so much fun that I will be popping into Lush anytime I am in town just to say hello. I think the managers should be very proud of their staff"s enthusiasm and knowledge and they definitely deserve a written thank you and may I suggest a bonus too

H. W.

My Mum and I had The Good Hour treatment from the lovely therapists Rachel and Danielle who did everything to make us feel comfortable! The massage was incredible and we left feeling like we were on cloud 9! Will definitely be back, thank you so much.

K. M.

Very helpful staff 😊 served with a smile 🤗 anddddd i got my snow fairy fix 🥰

C. S.

I can’t say enough about the staff of this store today - they went above and beyond to welcome us, answer our questions, share their enthusiasm for their products, and make us all feel cared for! I think we all left a little bit in love with Andre. (Shout out to Winter Park!!)

S. C.

I had the Tales of the Bath treatment and was amazing. Very very relaxing. I would highly recommend this

M. D. J.

Before I begin, I was gifted a massage by the mother-in-law and wasn't looking forward to it as generally I hate them. Upon getting to Lush I was instantly made to feel at ease and looked after. You're taken down the stairs and enter a completely different world. It's relaxed and peaceful. They take Covid restrictions seriously and ensure both you and they are safe. The experience was tailored to my needs and found the time flew by. Even to the point that I'd go back for another massage. Yes, me who hates them. I can't find the words to explain the experience properly so would suggest you go and experience it for yourself instead.

F. B.

Lovely place. Very impressed with products and super helpful young staff who helped me choose a gift and then wrapped it for me. This worldwide company is still family and UK owned and has strong ethical and eco friendly values. Great place to shopif you care about people and the planet.

S. S. (.

Super friendly staff, I order the lush kitchen box and am an avid fan of Lush already so always nice to chat with fellow lushies! Can't wait to try the new face scrub (apparently it turns PINK!!!)

T. S.

I had never been in Lush before. I freaked out with all the natural cosmetics they have and how amazing the store smells. We received very good treatment from Mai. We will come back for sure. Thank you Mai!!!!! ☺️

M. H.

Our first ever lush spa experience did not disappoint! Therapists talked us through everything and you are really taken on a complete sensory journey with no detail missed! Massage was very enjoyable and will definitely be looking to book another lush spa experience.

c. m.

Was served by a really helpful woman (Irish?) on the Sunday last weekend. Really knowledgeable about the perfume and helped me and my partner pick the perfect fragrance.

D. B.

What's not to love about Lush! But on this day Julia was absolutely amazing and even anticipated a lot of what we were looking for. She made our experience very special especially with moving to our new home with a bath (finally). She was super knowledgeable, Bubbly and Professional. Thanks Julia! X

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