Reviews of Q-Park Cardiff Bay. (Parking Garage) in Cardiff (South Glamorgan).
Q-Park Cardiff Bay
Pierhead St, Cardiff CF10 4PH, United Kingdom
Description
Information of Q-Park Cardiff Bay, Parking garage in Cardiff (South Glamorgan)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Q-Park Cardiff Bay
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Reviews of Q-Park Cardiff Bay
c. d.Had to call for help with a card that wouldn’t read, rang the button on the machine, someone said they would be down ASAP and Barney arrived seconds later. He was hugely helpful, very polite and friendly and I actually felt really pleased there was a person on site with the nights getting dark. Always concerned about parking alone at night, it felt nice and secure there, would definitely use again.
B. T.I recently went to a show at the millennium centre and parked here, upon my return I could see a big queue so I ventured inside and I saw a few machines but they were all busy. I wondered towards the office to which I was greeted by the member of staff on duty (tall middle aged man with very short hair, sorry didn’t get his name) he explained that there were more machines on other levels and that you can also pay by card on the exits, I think in total it was about 9 ways to pay to get out, very impressed! Also thank to the member of staff I could see he was busy trying to get everyone out as we all left the same time but he still had a smile on his face and was very helpful
L. P.Always a friendly bunch of staff at Q Park. today was a little stressed to finish work and get to the barrier to leave the car park, only to realise that I didn’t have my purse with me. The staff member Jack was very helpful and showed me how to pay at the barrier using my Apple Pay on my phone! Sorted 😊
W. C.Big thanks to Jeff at your Cardiff Bay car park who helped me out yesterday after I discovered I'd left the house without my wallet and bank cards. I didn't have enough cash to cover my parking fee but Jeff subbed me the extra coin I needed out of his own pocket, no questions asked. Above and beyond. The kind of service you don't often get these days. Thanks Jeff from an impressed and happy customer.
L. W.Just come back off holiday and I cannot recommend here for parking enough. A lovely gentleman called Jeff saved the day. We lost our bank card so we had no way of getting a ticket. He was very busy but took time to sort us out and made sure we were not stranded at the car park. The whole family was very worried but Jeff was calm and within 10 mins we had paid and we’re on our way. I wish everyone in life was as helpful especially on a Saturday night when the rugby was on!
M. J.I have an Audi A6 and found the ramps up through the carpark unnervingly narrow but doable with caution. Prices not bad considering location. Other than that it is a typical carpark.
G. H.After a busy day I returned to my car at this car park to which I was greated by rob who was stood by the machines, he was very helpful and gave me directions to the m4 which was very helpful. Good car park with plenty of room too.
S. M.Me and some friends stayed at the premier inn this weekend was used the prepaid system in this car park, when we got to the machines we were having trouble with our barcode, luckily Rob was stood there to help us out. Simple fix and got us on our way cheers rob
J. B.I Needed a hand using my prepaid barcode, Jack was instantly available! Answered all my questions and made the whole process really easy, Credit to the team! I will 100% be parking here again
G. C.Very clean and tidy carpark, always well maintained. Had an issue last time was in (23/7/21) meaning I could've been too late to exit after paying, but Jeff was around and was extremely helpful and friendly, going out of his way to assist. Top bloke!
l. n.Assisted by Jeff (parking host) as my friend and I were new to Cardiff bay. Jeff was very polite and pleasant on interaction. He was very helpful. He Made us feel welcome to Cardiff before we even started exploring, pointed us to the best restaurants and sight seeing. Keep it up Jeff.
T. K.Today I was looking for an address in Cardiff my sat nav was not helpfull. I passed your car park and one of your attendants was outside and i asked him for directions he really could not have been more helpfull to a very flustered older lady! After parking , an attendant called Jack gave directions and I found the bussiness i was looking for. I should have asked for the other persons name . I really would like to congratulate you on your staff who went out of their way to be helpfull.
D. D.Very impressed with the service at this car park. The host ‘Jeff’ has always been helpful whenever I’ve needed assistance, especially in the last few days, having trouble with the ticket, he is always on hand, friendly and talks you through any barrier procedures that is needed to help you on your journey.
C. B.Thank you to a really wonderful helpful member of staff last night 24/11/21 named Barney . It was late and had just left theatre lost my ticket in theatre and he sorted everything out for me. Can't thank you enough Barney my Good karma.
R. J.Just a a quick word to say about my visit to Q-Park Cardiff Bay today We’d 11th Aug. I had trouble paying with my Ticket and was directed to the office by Chantel. She was most helpful and explained to me how to Solve my issue with my ticket. How nice it was to have someone to talk to who can explain things well. Chantel is without doubt an efficient and knowledgeable employee and is a credit to Q-Park.
Well done Chantel. 👍
A. W.Would like to thank Karl, Rob and Matthew, they really helped us out. We usually stay at the Premier inn at Cardiff Queen street and park on a open car park which is near to the hotel. But, for some reason our window on the van was broken / shattered. To this day we are not sure why. We now Stay at the Premier inn Cardiff bay and park at the Q-Park next to it, the three boys have been so helpful for our needs on parking the van etc. Really recommend people to park their vehicles at the Q-Parka as - 1, it it is safer. 2, the staff are much more helpful. 3, the cost is so much less than parking in Cardiff city, thanks to you all and see you soon, diolch yn fawr iawn... Really appreciate your help.
D. J.Prebooked my spacecwhuch certainly saved time on exit. Plenty of spaces too even for our VW camper
S. R.Staff are always so helpful at this carpark. They go over and beyond to help. Jeff has been exceptional since I've returned to work after lockdown. Big thank you from the Senior team at Q-Park is required to this team who give such a great service continously.
And a big thank you from me too.
Z. G.Parked today to go and see a show in the Millenium centre and somehow lost my parking ticket. A very helpful Karl was brilliant and helped make what was becoming a stressful trip become the enjoyable one it should be!
H. M.OK multistorey carpark, bays are wider than some, although some very tight turns needed. Expensive, like everything at "the Bay", and the contactless payment option didn't work (and hadn't earlier in the week either).
J. R.Jeff helped me when I accidentally payed twice for the same ticket, and was lovely and friendly throughout. Brilliant bloke, will deliberately do it wrong next time to meet him again.
B. K.Jeff the parking host was amazing!! I had a query with my ticket which he was able to sort out straight away with no fuss and with a smile!!! Great place to park and if all the staff are like Jeff then the staff are wonderful aswell
A. C. P.A fantastic car park, within short walking distance of the Cardiff Bay Area. Although the ticket machines are a tad difficult to navigate, Jeff the attendant on duty is unbelievably helpful and unfailingly polite and cheerful.
To be honest, I’d park there just to meet him.
W. S.Good car park close to Cardiff bay attractions and good friendly staff with local knowledge, Robert was on hand when we got a bit lost and gave us directions and explained how we didn’t need a ticket as we used the tap and go system. Thank you again
S. k.We were travelling to Cardiff for the first time and we had a pre-booking.cFor some reason, the barcode would not work.
We approached the parking host, Jesse, who helped us; and was very professional and helpful,.
His helpful nature made our day.
E. W.I was struggling getting out of the car park with the machines...and a very helpful man called Jeff helped me. He was very professional and guided me what I needed to do. I was very happy with the service Jeff gave. Thank you very much Jeff, keep up the good work :)
D. H.Good car to park at if visiting the bay. No pillars to navigate while parking meaning plenty of space.
P. S.I had a few issues with exiting the premises earlier this evening, I phoned the number on the office window and a nice chap called Jeff came to my assistance in no time at all. He kindly showed me what to do in the event that it happens again, and I was soon on my way. Thank you very much Jeff.
B. m.Jeff was SO helpful and friendly, I couldn't fault him, went way and beyond his job description to help me out. Looking forward to parking there again!
B. S.Thank you to Rob for his help when my tyre went flat, he was a true gentleman and even got his own pump out of his car to help me. Thank you so much
I. M.Super convenient for BBC Hoddinott Hall and Premier Inn, which offers a linked discount, and the Cardiff Bay area in general. A slight machine-related ticket issue on exit was resolved courteously and very agreeably by the tenacity of Chantelle, who clearly takes her responsibilities to her customers very seriously. I trust somebody will commend her for her efforts.
A. M.Thank you Jack for your assistance and friendly nature when I had some longterm parking queries. You explained everything clearly and I appreciate that!
T. K.Jeff was an exceptionally helpful attendant, we had some trouble working our way out of the parking lot and completing the payment due to a faulty card. Jeff was on hand immediately to help us and guide us on our way, providing a very fantastically friendly service.
W. K.Plenty of room. Handy to park for a look around the bay. Prices what you expect.
L. S.The lovely Jeff helped us find where we were going, he was extremely helpful and friendly. He even directed us the right way home and waited to make sure we’d found our way out. Lovely man!! The one thing I would say though is it was scary seeing him working by himself in such a big car park at night!
R. M.Excellent parking facilities and to top it all off, first class staff. Never received better service anywhere else. Top marks!
J. D.Thanks to Jeff who sorted me out after I lost my ticket. No hassle, courteous, friendly. Top job Jeff, have a happy retirement.
Gareth
S. K.I was having trouble with my new yearly pass and Jeff Woodland the car park manager was extremely helpful resolving the issue for me in a timely manner.
He was a very kind and helpful person doing an extremely good job to ensure the customers experience is of a high quality.
100% recommend
A. D.Excellent service from Jeff this evening 👏 He was genuinely kind and helpful to us when we experienced some difficulty with our ticket. Q-Park - he's a credit to your organisation!
j. s.First class treatment from Jeff after an electrical blip messed up my parking ticket. Nice, clean, well run car park. Very handy for the WMC.
F. J.Fab car park, but all the levels above level 3 were blocked off? Thank goodness there was 3 spots left so I could park.
K. H.Jeff was extremely helpful when we misjudged the height of van. He let us out the barrier and directed us to some other parking. Big thanks to Jeff for sorting us out.
K. K.Jeff was a great guy, stood out in -3 conditions, noticed the car park was free from skaters. All round very friendly bloke! Jeff if your reading this don’t forget too complete your end of the bargain and visit Jw.org ;)
S. P. M.I had got a little confused about the ticketing process and Jeff, the attendant on duty, did an excellent job explaining the various rates and what options were available to me. It was nice to have a physical attendant on duty to talk things through, especially when rushing from one meeting to the next.
L. G.Nice and easy secure parking for the Cardiff bay area. The car park attendant Jeff was on hand and very helpful in answering my questions, top man.
A. S.Got helped by a nice man named Jeff who helped me with a problem I had on paying to leave the car park! Great help! Friendly and welcoming assistance.
v. c.Top marks for Jeff the car park attendant who quickly resolved our ticket problem and put smiles on our faces before we headed off to the theatre. Then when we came back to the car some four hours later there he was at the exit barrier making sure everything was ok for us and others. As I say, top marks Jeff.
G. J.I had an issue with my ticket and a member of staff called Jeff came to my assistance.
The service ha gave was fantastic and friendly. I’d like to
say thank you to Jeff for helping me today.
S. I.Jeff was very helpful and supportive when I had issues with processing a card payment at the self service machines. He also offered me the option of going for a seasonal parking permit to make parking for work a bit more affordable. Thank you Jeff! You a super hero! God bless!!
B. K.Karl and the team at Cardiff Bay Q-Park were so helpful yesterday when I forgot my work car parking pass. I thought I was going to have to pay even though I already do so via my organisation.
This was not an issue, after popping into the office on way back to get my car they assured me they could waive the fee and kindly assisted when i approached the barrier.
They were both very approachable and friendly.
Thank you Q-Park!
S. P.Got a bit confused when entering the car park and swiped my card instead of pressing the "big white button"! Parking was pre-paid so we went to see the lovely Jeff who sorted it all out for me with a smile and a friendly chat. He told me I wasn't the first person to not see the "big white button". So I felt a little less silly after that.
So nice to be able to talk to a real person! Thanks Jeff- you're a star!!
S. P.The car park is ideally placed for the Millennium Centre and there is even a special rate for those attending a performance. I cannot praise, Jeff (parking host) who was on duty, highly enough. He helped me to reverse into a space and was friendly and helpful - even putting tickets into the machine as people left in order to facilitate a speedy exit. Thanks Jeff - you made parking a pleasure!
L. B.Jeff was extremely helpful! I would not have been able to get out of the carpark with my ticket without his guidance and explanations of the carparks rules and regulations. He was very pleasant and continued to help me even after I ran back for the receipt. He had hand written a receipt for my records because I'd lost the original and I thought that was above and beyond service and a five star rating! Thank you Jeff.
A. H.Great to get out for a night out and find that the car parking was a breeze. Well maintained facility, well lit and signposted. The parking host, Jeff, was very friendly and it was good to see someone around when the car park as quite quiet when we finished our visit to the Bay. Thank you
K. A.I had a problem exiting the car park due to my season ticket so I popped into the office to get assistance. Jeff was really helpful and sorted the issue really quickly, providing excellent customer service with a smile! The car park is always extremely well maintained and clean and compared to other Cardiff Car Parks it is a pleasure to park there! Highly recommend!
T. W.I would like to thank Jeff at the Car Park Office for all his help with an entry problem that we had yesterday, 12th Dec 2019, he was so helpful I needed to thank him with this review. I could see he was very busy at the time but still managed to find the time to help. It was over a pre-paid parking ticket that I purchased through the Millennium Theatre on booking to see Les Miserables, great show by the way. The Theatre did not really help even though they seemed to have more than enough staff and also seemed not surprised at the problem, they told me to sort it out with the Car Park Staff. Jeff went out of his way to sort out our problem, thank you Tony (happy customer)
D. W.We had a voucher for a musical last night at the Millenium Centre and it was not clear that the voucher could not be scanned on entry so had to access the car park by card. We tracked down the parking host, Jeff, and he could not have been more helpful in sorting out the confusion and cancelling the card entry. We had a great night and this small hindrance was sorted out easily. Well done Jeff!
r. c.had an amazing interaction with Jeff today, Really friendly bloke that was able to help me quickly !! look forward to seeing him more often
J. H.Thank you Jeff!
Booked and paid online to park at q park Cardiff as I was taking my mother to see Les Miserable at the Millennium Centre. Jeff was very busy but still made time to help me scan the barcode of my prebooking form. Jeff really saved the day! I would definitely recommend this car park as it is reasonably priced and with Jeff there your car is in safe hands.
H. C.I use this car park a lot as it is convenient to the Wales Millennium Centre. I usually pre-book online. Today there was a problem with the barcode not scanning properly. I was starting to feel quite worried as I was responsible for getting three tired children home. Jeff was incredibly helpful and managed to resolve the problem after a few minutes and we finally managed to exit the car park. Huge thank you to Jeff!
S. s.After a delayed flight and car rental problems at the airport, we arrived late in Cardiff with slightly confusing instructions from our accommodation regarding car parking. Jeff was extremely helpful and accommodating on our arrival, making it all very quick and painless! A great set up and a great positive start to our time in Cardiff
p. m.Thank you Karl for sorting out my volunteer pass for WMC and to the older friendly gentleman who helped me get out as I had listened to the clear instructions given me by Karl but obvs didn’t carry through . Always feel safe in this car park
T. R.Fantastic! Damian was particularly helpful and lovely. Cheers guys!
L. B.Great parking facility close to the millennium centre. Lovely guy working tonight Jeff who was such a happy and helpful guy. Cant be the most fun job on a cold evening but he was brilliant and really personable. Made us smile so wanted to say thank you Jeff.
T. P.Had prebooked a paid for a space, a good deal on the price, but when I went to scan my barcode it wouldn't work and I wasn't the only one! Jeff the host was very helpful, calm and friendly even though he was faced with repeated scanning problems. Clean, looked after car park near the local facilities at a good price. 4 stars only because of the scanning issue.
J.Car park was spotless. Jeff the member off staff working was a great help. Would definitely return.
S. Q.We booked over 24 hours in advance online so saved some money with a special deal. Plus we used a discount code to get an extra 10% off. This gave me a barcode to scan at the machine when I returned to the car. However the bar code scanned and the machine beeped but it would not recognise the barcode for some reason. I tried the next machine but was still having no joy getting it to work when suddenly I heated a voice from inside the machine. It was Jeff!!! Who told us he is the parking attendant on site and he would like to help us. He explained that other people had the same issues and if we went to the exit barrier he pile sort it all out for us. Jeff got the code scanned and we were quickly on our way. It’s was nice to know that there was an on-site attendant late in the evening who was very happy to help as a moments notice. Thanks Jeff. The world needs more Jeffs!!!!
A.Well lit & tidy car park.
Jeff helped me out with a ticket problem and put my mind at ease.
We had a chat about the concert I'd just attended.
He's always polite and goes the extra mile to help you out.
You're a top man Jeff, - Diolch
M. B.When the pay machine failed to provide a receipt, Jeff was so helpful in sorting out the issue without delay.
He was keen to discover that being a frequent parker from a local office he was able to assist for future visits. What a bous and what a star Jeff was today!
The car park is always clean and tidy and despite often having to go to the 10th floor or above, there's always a space available.
J. Z.I’ve recently moved car parks and had an issue with my parking ticket. I asked for assistance off a man named Jeff and I could not have received any better customer service. Very polite, very helpful and extremely accommodating. Could not recommend highly enough and if anyone deserves a pay rise it’s him. All round top bloke!
S. d.A tyre went flat whilst our car was parked. Karl was very friendly and helpful but despite his best efforts with a portable compressor we had to leave the car overnight. The next day we returned and Richard and his colleague were equally brilliant. We were even lent personal tools. We didn’t have to pay for any extra time or the second car. Q-park has got it right. Well done and huge thanks.
A. U.Really good car park. Stayed at the Premier Inn Cardiff Bay so this was so ideal to have very close by. It is very clean, secure and well lit at night. The Millennium Centre and the Red Dragon Centre are 2 mins walking distance away including restaurants, shops etc.
E. D.Was in need of assistance while at the car park, luckily Jeff the caretaker was on hand to help us out. He was very polite and helpful and deserves some praise for going out of his way to help us.
M. W.I used the car park today and parked for 5 hours. On returning and paying at the ticket machine I put my iPad and papers on top of the machine and left without them. Realising my mistake at home later I returned to the car park in a panic. Fortunately for me Jeff the attendant on duty had quickly spotted my mistake and secured my belongings which were waiting for me when I returned. I cannot thank Jeff enough for his honesty and diligence. Jeff is a glowing example for the company.
L. E.I visited the Pierhead Q Park today and this is for the first time . I must say what a great car park !! I visited the office and spoke to the attendant named Karl, what an amazing and helpful gentleman.
I had a query and he was so helpful and accommodating, nothing was too much ! I am due to move to Cardiff Bay and recently purchased a annual season pass, based on the impeccable customer service from Karl, I saw another member of staff litter picking . This car park is immaculate and he was so helpful, A credit to Q Park .
I look forward to continuing to park at Pierhead for the next 12 months at least and liasing with Karl and other members of staff . If the others are as helpful as Karl was, I will be extremely happy customer .
Thank you
Mr Lyndsay Ellis
D. B.Big multistory car park - quick access to the bay area.
M. R.I wanted to leave this review to say a big thank you to Jeff 'Parking Host' at the Q-Park Pierhead Car Park. He showed me the kind of courteous and kind customer care that is so very rare these days. He's a gem, a real asset to your business. Look after him well, employees like this are one in a million. Thanks, Jeff :)
L. T.After a fantastic evening the mood could have changed after messing up our parking ticket (totally our fault)! Jeff came to the rescue and rectified the issue straight away and with a smile on his face despite it being 11pm and 4 degrees. Thanks
G. S.Parked here on 1/2/2020. Nice well lit car park well located for Dragon Centre. We had the misfortune of breaking down at the exit barriers. The car park attendant was present and helped to us push the car to a save place on the exit road and put a bollard behind it. So many thanks to Jeff the car park attendant who friendly and helpful in our hour of need.
E. C.On arrival at Cardiff Bay ( Pierhead) Car Park I was confused about my pre paid parking purchased with tickets I bought for a show at The Millennium Centre ( along with many others! Def needs clarifying!!) so I put my bankcard in machine to enter, as that seemed only other option. Then, once we parked realised I hadn’t taken a ticket. Daughter in total panic as she thought we would be stuck in the car park after the Ru Paul show. I sought assistance from Jeff in the office there. He was a fantastic help, really friendly, we had a great chat, he cancelled my payment card and gave me a ticket to show at the desk in The Millennium Centre to validate.
Despite the confusion which is caused by pre payment to The Millennium Centre- SO many people trying to scan the ‘ticket’ sent with show tickets-Jeff deserves 5 stars for his service! Thanks Jeff!!
S. M.Thank god Jeff was here, Q-Park customer services couldn't help and Jeff was brilliant. My boyfriend said if he could marry Jeff he would - that guy needs a pay rise!
P. D.Good car park centrally located for Millenium centre and Cardiff Bay Area. One down side. Pre booked parking online and had instructions attached to the bar code as to what to do. Machine couldn't read the bar code so had to try to find a member of staff to help. Luckily found Jeff who was most helpful and soon had us on our way. Numerous other people were having the same problem.
However, the system should work and not rely on hard pressed staff to sort out issues when hundreds of people are trying to exit.. If the system doesn't work then I suggest it's not used until it does.
W. D.Misunderstood the instructions on entry so didn't obtain a paper ticket. Had prepaid through the Millennium Centre so had to return to carpark to get paper ticket for validation by centre. Jeff was extremely helpful and sorted out the issue promptly for us. Thank you.
B. B.Many thanks to Jeff the parking attendant who helped us out this afternoon when I had problems exiting the car park after a matinee theatre performance, he was the real star!
A tip for Q park, if you’ve prepaid your theatre parking ticket then they need to make it clear at the entrance barrier that you MUST take a paper ticket and present to the theatre and not just swipe your card on arrival as I did.
F. B.Good car park but pre-payment did not work on the machine. Our receipt was printed on a quality laser printer but the payment machine could not read it. Thank goodness that Jeff was on duty late in the evening to help us and open the barrier. Such a shame that the car park was let down by this.
M. G.Thank you to Rob for your help when I visited, I can’t thank you enough for calm and professional manner in which you delt with my problem, great car park and Rob is a credit to your company.
N. R.Fab secure car park with very friendly helpful staff. Jeff was on duty last night and did everything possible to help sort my ticketing issue! Well recommended and deserve my 5*
M. K.I often use the car park to attend the Millennium Centre. Cardiff Bay is what you want from a car park: well-situated and reasonable. What makes the difference though is Jeff's cheerful and helpful presence -- both in easing the traffic through the departure gates after a show and, last night, rescuing me when I'd mislaid my ticket.
N. B.Good safe parking area. Great location for Cardiff Bay and also good access to the city centre. Had a slight problem scanning our pre-paid ticket when leaving, but Jeff (Q-Park staff) was extremely helpful to resolve the issue.
B. W.We regularly use this car park when visiting the Millenium Centre in Cardiff Bay. The location is convenient ..... right in the heart of the Bay. The car parking area is always litter free, well lit and feels safe. The bays are well sized unlike many centre car parks. Payment methods are standard and I've never experienced machines out of order.
But the real bonus when using the Cardiff Bay car park is the staff. In the past we have had attendants loan us an umbrella when we arrived in a downpour and when parking up last Friday evening 29 March the attendant (Jeff) went above and beyond providing really helpful customer care. It was as a result of my error ...... and Jeff was extremely helpful in guiding me to a car parking space in a convenient place for me. He didn't have to do it, but he did ...... really nice, friendly guy also.
All successful businesses need people like the Jeffs of this world ...... look after them well.
J. A.Car park itself fine, if a little tight on the turns with an estate car. Website stated incorrect postcode, however, which caused some confusion. But the main issue is that the pay machines do not recognise pre-booked parking. Tried several times to scan barcode but to no avail. Eventually drove to exit where a very helpful attendant, Jeff, was able to let us through (the barcode works at the exit barrier). Many others having same problem. Please sort this out Q-Park!!!
A. J.great car park - very clean, well lit, cctv, ample parking bays. staff are always very pleasant; Jeff the parking attendant helped me with a parking query earlier and he was very polite, helpful and cheery, made me laugh and smile after a long day! thanks again!
C. S.I was working at WMC when I had an issue at the barrier leaving the car park late on a Saturday night. Jeff was excellent. Really kind, helpful and efficient and sorted the issue out. Thanks so much Jeff!
S. C.we pre-booked parking here for match day on saturday feb 23rd, no problems finding a space, but when we came to leave the machine couldn't read the scan, so we spoke to your lovely colleague, Jeff, who helped us get out! Jeff was a pleasure to deal with and couldn't have apologised enough for the inconvenience. Wouldn't hesitate to book here again, even though the machine didn't want to play!
A. C.Jeff helped my grandmother to the car when he could see I was struggling with her. Overall a lovely guy and always chirpy when we leave. Always in a good mood and a pleasure to meet. Jeff gets 5 out of 5 from me!! Great guy!! 😊
P. B.Visited your car park this evening and had an issue with ticket. The duty attendant Jeff went out of his way to help in a very polite and professional manner.
Thank you Jeff
J. N.Got into a muddle inadvertently buying two parking tickets for the same car. Entry barrier ticket machine very confusing. Parking host Jeff sorted it out promptly and very courteously . Nothing too much trouble for him.
D. O.I incorrectly used the machine but a call to the attendant quickly resolved my mistake. Jeff the on duty attendant was courteous and efficient - a positive experience!
C. H.We experienced a very high quality in service from this car park and especially from the attendant who's name was Jeff.We had an issue which needed resolving and he was very professional and friendly which really made all the difference to us.
One thing that we noticed was at the time we were leaving it was very busy and Jeff was alone trying to resolve different issues so maybe an additional member of staff would be helpful!!
D. E.Confusion when using prepaid service
The entry gate required a credit card?
I had to return before show to get my c.card cancelled and issued with a ticket - which was then stamped at theatre
Please simplify this anomaly
Luckily Parking Host Jeff was able to help with a smiling approachable smile
C. H.I had a very good experience in Q-Park in Cardiff being helped by Jeff to sort out double payment and making sure I was not charged twice. Many thanks Jeff!
J. P.Very nice and clean car park and was helped by Rob on my exit as wasn’t sure how to exit but Rob was very polite and helpful, thanks will definitely visit again
V. H.Had a few problems with the pre parking and needed to speak to Jeff the car park attendant. He was so helpful and made sure that we parked safely and left the car park without any hitches. Fab employee. Thank you Jeff
k. D.Jeff from Cardiff Bay was extremely helpful and efficient helping me exit the car park after losing my bank card. He is always extremely helpful, polite and positive and a valuable member of staff.
D. J.This is really convenient for the Millenium Centre. I booked ahead and if I had understood how to use the scanners it would have been fine but apparently I'm not alone in having trouble with them. However, a lovely chap called Jeff sorted it all out for me. Thanks Jeff!
C. W.Parking for The King and I at millennium centre last night. Never used this before, thought there would be another ‘right turn’ to find a space in very full car park and arrived at departure exit, too late to turn back! My partner popped to the office by the exit and a man on duty, kindly offered we could park at the reserved parking space right next to where we were- thank you 😊 . After the show we returned to car expecting a massive wait for car park to clear, as we now had to reverse out of this space right into the exit lanes at a very busy time. Then to my window popped a young lady- CHANTELLE- who asked if we wanted to exit... she then asked the cars about to exit to hold back a moment, helped us reverse safely, then let the other cars go again. Thank you Chantelle, as well as saving us a long wait, what you didn’t know is I suffer badly with back pain due to previous cancer surgery, and having sat for so long at the theatre, I was by then in dreadful pain, and when expecting to have a long wait, instead having a quick departure was a huge blessing. Thank you 😊. And we didn’t need to ask her, she noticed the situation and sorted it straight away. Well done Chantelle...
C. P.Parking is super close to the bay and Jeff the attendant was really quick coming to help us when we had issues getting out. We'll definitely be parking here again
D. B.We had problems with our bar code scanning after getting absolutely drenched in a downpour. Jeff was so helpful and friendly and sorted out the issue with our ticket straight away. Thanks Jeff!!
V. C.The car park itself was easily accessible and in a good location. We had a pre-paid ticket that the machine wouldn't accept but Jeff was very helpful and sorted it out straight away for us.
M. H.Last used this car park back in early August, but would like to say a massive thank you to Matthew (the parking host). I hadn't applied the electronic hand brake properly and my car must have rolled back whilst I was away from the car, so Matthew put a traffic cone under the wheel to prevent any damage. Thanks again.
ל. ש.We parked the other day at Cardiff. Our ticket got stuck at the machine. Lucky for us Jeff the parking lot attendant arrive immediately and solved our problen in no-time.
Wonderful service!!!
K. B.Not the cheapest car park in the world but in a decent location and it’s kept in good condition and is well lit
S. I.Easy card payment, plenty of spaces at a central location
K. R.Jeff was very polite and extremely helpful when we were not sure to do. He asked us how we enjoyed the show and had a great sense of humour!
B. L.Used car park for the first time today pre paid ticket as was seeing a show in WMC.
Found the entrance system confusing and unclear of what to do. As did another lady who was by us asking how to get in.
I used my debit card to get in although didn't realise had to take a ticket to take to get car park validated.
Getting in was stessful and I thought getting out would be to it wasn't because of a lovely host.
Jeff was friendly, helpful and made getting out smooth unlike the way in. Thank you Jeff.
K. R.Big,clean,convenient car park with excellent service. Jeff gave me clear & helpful advice in such a friendly way. I left the car park on both days smiling thanks to him.
R. S.We were in Cardiff in Friday night (Feb 28th) to see The Marriage of Figaro at the Millennium Centre. The weather was awful, motorists were queuing to get out of the nearby car park and in the middle of it all, calm as you like, was Jeff – like an old fashion traffic bobby, helping motorists with individual problems, keeping traffic moving and finding time to point me in the right direction to avoid the flooded roads we'd encountered on the way in. Cheers, Jeff! We made it!
D. S.Mr Barney was very help. Quality service provided by him.
M. C.Best parking for WMC and BBC Hoddinott Hall.
Any problems are always quickly dealt with by Jeff in the on-site office. Very helpful and friendly customer service.
K. K. T.Very expensive car park , even on holidays they are charging more . On Christmas Day they charged around £5 for 2.10hours . It’s too much pricey . Avoid this if possible .
F. K.On Wednesday, 27th November, we had been to the Theatre, and on returning to our car, parked in your Q Park car park on Pierhead Street, Cardiff, found that our car refused to start up. The Parking Host that evening went by the name of Matthew.
Matthew could not have been kinder or more helpful even if he had tried. The RAC were called but were unable to help us. Matthew was due to finish his shift at midnight but refused to leave us until at 2.20 am when it was decided that a taxi be called for us. as there was no relay vehicle available, to drive us the 100 miles to home.
For this act of kindness we are sincerely grateful - Thank you Matthew.
D. H.Jeff was a fantastic help to us tonight, getting us parked just in time for our show. We’ve used this park several times recently and never had a problem parking. Thank you Jeff 😁
C. C.My parking host, Jeff, was extremely helpful and courteous when needed assistance. Thank you Jeff!
r. h.Jeff, your parking host, was very helpful last night when I was experiencing a problem.
I didn't need to summon him, he noticed that I was having some difficulty and approached me in a professional and polite manner and resolved my problem.
Thanks Jeff.
Richard Hopkins
G. E.Jeff was great at the exit as he really helped us out when scanning the barcode did not work. This doesn't work, without Jeff's help we'd have had to pay twice.
S. G.Clean and safe car park with really friendly staff. Had a problem with my ticket which Jeff helped me to sort out quickly. Nothing was too much trouble!
m. m.Clean ,well lit and simple to use "touch and go " parking system.
V. W.Massive thanks to Jeff!
I had booked to see a show in Cardiff Bay. It was my first time to the area and it was pouring down. Jeff not only gave me directions, he very kindly gave me an umbrella too. What a legend. Most definitely above and beyond!
P. M.Our recent visit to the car park on 30/12/19 we were attended to by Jeff as the machines to pay were playing up ! We weren’t sure if we had paid twice or not but Jeff was very helpfull & opened the barrier for us ! Later when I checked only one payment had been taken,we will return without hesitation thank you
Phil & Kathy Mccheyne
s. g.We had a great experience parking at q park in Cardiff, really easy pre booking and even when I lost my car parking ticket Matthew was on hand to help and open the barrier for us. Thanks Matthew!
R. Y.Jeff is the most amazing attendant at this car park, hes always there to help me while exiting the car park, as a disabled visitor I find this most useful, hes always at hand to put my ticket in the machine, the only attendant that does this, thank you so much for all your continued help Jeff.
o. a.it was nice of Parking the host Matthew, who assisted my family and gave us a push chair for our little one. The push chair made a lot of a difference to our visit in Cardiff Bay and we enjoyed our time.
Thanks to Matthew
P. F.I wanted to say a big thanks to Ieuan who works at the Pierhead carpark. Yesterday the 17th July 2019 I parked in the carpark and headed off to an early meeting with Wales Government not realising I must had left my very expensive glasses and case either on my car roof, or had dropped them. I couldn't think what I had done, I contacted the carpark office today and was so pleased to learn that Ieuan had found them and taken them into the office hoping some body would ring in. It is so reassuring to know that there are such conscientious and trust worthy staff working for Q-Park in Cardiff Bay. A big shout out to them all.
Thanks again, Peter Fox OBE, Monmouthshire.
C. B.Recently park at Cardiff Bay. Excellent location and reasonable price. Big shout out to Jeff. Extremely helpful and a great social person. Well done Jeff and thanks.
R. D.Jeff was very helpful and super friendly when my Season Ticket didn't work at the barriers - thank you so much!
R. M.Amazing service from Harry today after a very long day and very busy car park following Nativity the musical. In all the madness we had managed to misplace our parking ticket, but Harry saved the day.
P. “. M.Unfortunately the polar charger was out of order, without showing this on the charger display, leaving me in a bit of a pinch. However Jeff was so kind to help me out. Polar could learn from this gentleman! He is the reason for the 5 stars.
L. S.Really good experience with this car park. The attendant Jeff was friendly and helpful when explaining the ticketing system for long term parking. Excellent service, thank you.
C. H.Staff are always very helpful and efficient. In particular Jeff was a great help when I had an issue with paying for my ticket trying to leave the car park.
G. L.Jeff who works here is fantastic. He went over and above to help me out and he really brightened up my day. I'll definitely park here next time because he was so nice. Cheers Jeff!
E.Jeff was very polite and helpful making changes to my payment method.
J. L.Was in a rush for a meeting and had a few problems with the payment system as not visited this car park previously but Jeff was great in sorting this out for me quickly so I wasn't late. Thanks Jeff!
k. m.How rare to have a car park with pleasant and helpful staff, especially late at night. Fantastic. Thanks for your help Jeff!
G. P.This car park as had a whole new system put in place so we can pay by card (which is great because it was a hassle having to have the correct change all the time) but the kinks in the system still need working out. On Tuesday 5th of March Jeff was super helpful with me after a long day and I really appreciated what he did to try and sort out the situation I was having with my parking. Thanks Jeff!
S. S.Jeff was very friendly and helpful when I needed to leave the car park after prebooking. Thanks Jeff, you made the process easy and stress free.
N. T.A well kept carpark looked after by Jeff who really goes the extra mile to ensure the safety and security of this parking facility. Thanks Jeff
S. P.I can’t speak highly enough of Jeff this evening at the Car Park my season ticket had expired without my knowing and he was able to sort it out for me.....he was help personified. Thanks again Jeff.
Sarah
H. R. w.I just wanted to say a massive thanks to Jeff.. please give this lovely man a pay rise! He is always so helpful and chats with me in the evenings. Always nice to have such excellent customer service 😊 x
D. R.I would like to give a huge thank you to JEFF today at Cardiff Bay! He was such a happy friendly face and was very helpful in the carpark, 08/08/2019 (My birthday)
C. N.I had an issue whereby the machine ran out of paper for a receipt. I popped into the manned office in the car park and a staff member named Jeff managed to help by writing me out a receipt. I also had an issue with an online ticket booking which was also resolved by Jeff. He was very friendly and helpful!
A. J.Even though there was a queue outside the office at the car park (due to the ticket machines not taking cards), Jeff, the only employee working that evening was not only great help, but an absolute pleasure to meet and with a great demeanour, even though he clearly had a lot of work on. Will use the car park again because of him.
n. r.I used this car park last month and I was really impressed.
The car park was very clean and I was reassured it would be a safe place to leave my car. However, the main attention was Jeff! What a gentleman I could not fault his customer services. He went out of his way to help me and my cousin, as we had some minor problems. He had a lovely warm presence and so lovely to speak to. Everyone needs to meet this lovely guy..he truly shows that welsh people are super nice :)
A. B.The Parking host Jeff was very helpful when i had a problem with my ticket. He was very friendly and had a smile on his face and helped me sort my issue quickly.
b. n.Parking place is very good. Going to upper level with long big car will be bit difficult. Parking prices on weekend are reasonable.
S. Y.The car park is safe, very clean, well lit and has lots of parking spaces. The host Jeff is such a kind and friendly man. He always goes the extra mile to help you out, no matter how busy he is. He’s a true gent! I have parked in this car park for years and will continue for many years to come.
M. W.Great carpark, safe, well lit, with friendly staff. Jeff in particular was very helpful and assisted me in locating my lost house keys.
W. A.Jeff the parking attendant was great! I had an issue with my card and he made sure it was sorted without fuss the next day.
R. G.Found this car park while driving to Cardiff bay , ideally situated for the bay and opera house and all the little restaurants down there , also quite cheap which was a bonus
K. G.The friendliest carpark I've been to! Easy to find the office. I spoke to Jeff who gave me directions. I was very grateful to meet such a helpful chap. Cheers !
A. L.Have not parked here - but - I have been to roof level from which there are panoramic views across the Bay Area and back into Cardiff city centre. Probably a jolly fine place to park one’s car as well.
l. d.Jeff was extremely helpful when we lost our ticket. Thanks again!!
L. M.Great location. Love the scan and save app. Great service from Jeff; he was cleaning the car park when I needed assistance but came straight to see me and was friendly and helpful.
T. T. F.Recently parked at this car park and had a problem with our ticket. Luckily Harry, who was on duty at the time was really helpful and we were able to get on our way without any hassle. Thank you so much!
P. C.Such a brilliant team who work here - always helpful and friendly. Jeff is a great guy. Nice light areas so never feel worried going back late at night. Thanks all.
C. R.This car park is perfect for the Millennium Centre with easy access and well set out. We had the need to seek assistance and Jeff in the office by the exit was extremely helpful. It was a pleasure to have genuine over and above customer service - and with a smile!
S. p.Jeff was incredibly helpful and polite with our inquiries revolving the parking. One of the boys
B. B.Cheers. Great car park near the Wales Millennium Centre. Jeff was fab and really helpful and chatty. Well lit and clean car park. Perfect as I didn't leave until the evening.
A. G.Great place to leave the car for the weekend while staying at a nearby appartment. And thanks to Jeff for sorting us out for the best deal, and being a nice chap : )
J. I.A nice clean and dare i say pleasant multi-storey car park. prices are very reasonable at the weekend.
E. S.Jeff was very helpful in dealing with our query re staff parking and very prompt in supplying our discounted cards - very efficient
S. S.Great car park, well lit, nice size spaces, ideal location for Wales Millennium Centre, would advise pre-paying for your parking. Spoke to the legend that is Jeff, he was a really helpful guy.
j. m.It was excellent. We had reserved a space but weren't sure how to use the scanner to exit. We were helped by Jeff, he was brilliant.
R. C.we parked on Christmas Eve and by the time we returned to the car it was fairly late and car park was emptying. It was good to come across Jeff, one of the attendants who was friendly and helpful.
S. B.Very helpful staff who go out of their way to help you and are always polite. A specific mention to Jeff who was extremely helpful sorting out an issue I had with my season card. He couldn't do more for me and is a credit to your company.
K. L.Park here regularly and the staff are great, especially Jeff who has helped me with parking pass issues on two separate occasions. What a lovely bloke.
H. R.Easy to enter and leave and plenty of spaces available.
M. H.Very handy car park for work at the wmc. Lovely staff Jeff very friendly and helpful . As a lone female feel very safe knowing there's someone like Jeff about when I'm leaving work late at night
Feb8th2019 wanted to say a big thank you to Ieuen who think day noticed I’d left my handbrake off and secured my car with cones to prevent any possible damage . lol ve this car park and it’s great staff .
S. D.A big thank you to Jeff last night. Helped us out of a tricky situation in no time at all.
S. E. (.clean easy to use car park and Jeff was very helpful making sure I was able to exit correctly when I was having some problems.
J. A.In a good location but a little pricey. Jeff the attendant however, was very helpful when we encountered a small problem thanks Jeff.
L. K.I use the facility on a regular basis and I'm always impressed by how clean and pleasant an environment it is for a busy carpark. It always feels like a safe place to leave my car and when I'm working late it always feel like a safe and friendly place to be even if I'm walking into a completely empty floor apart from my car. After having met one of the hosts , Jeff, I understand why. Great bloke. A credit to you.
D. P.I did have problems with the prepaid ticket that wouldn't scan but Jeff was so helpful and got it all sorted very quickly. Great location right next to the Millennium Center
K. D.Found the entranced ticket machine very complicated the parking host Jeff was most helpful in sorting out with issuing a ticket, very reasonable price of £11 per 24 hour if staying at Premier Inn Hotel more important very safe to leave your vehicle over night.
S. S.I am new to the area and have used this car park a few times.
It is clean and the layout is good with fair sized bays.
The staff are always friendly and helpful, particularly Jeff who helped me with my season ticket when I pressed the wrong button and got an additional ticket.
Jeff reassured me and told me what to do, and thank goodness he was there as I would still be there now.
He is an asset to the company, professional and courteous, and displayed a great deal of patience. I use many car parks on my travels and some of the staff couldn’t care about the customer, but well done Q-Park for hiring staff that care. When help was needed, your man Jeff came to the rescue. Thankyou
R.Nice tidy car park with lots of decent sized spaces, Jeff was very helpful in helping me sort out my work parking pass this evening and put a smile on my face very funny and polite guy!
A. P.Simple and easy to use parking system and very helpful car parking host who helped us apply our discount.
R. Y.Jeff was brilliant! Helped me out by jump starting my car and got me on my way, no fuss. He was friendly and polite, couldn't have been a better!
S. O.Very cheap parking for all day. This is a very safe carpark, I arrived at 7am on a Saturday and left my driver window opened. Nothing taken from the car.
J. C.I had a problem with my ticket that hadn't validated properly, Jeff sorted the problem out quickly. I don't know what I would have done had he not been there.
D. L.Had problems entering car park as I had pee-booked through Millenium Centre. It was not obvious at gate how to get in with pre-booked ticket. Used credit card in the end. Went to ticket office and had great help from Jeff who sorted me out. Excellent Parking Host.
N. S.Really unhappy with the machine broken and not taking cards (for a long time now) and that the office closes at 5pm (who leaves work before 5?). Jeff the attendant helpfully took payment even though the office was shut - good service!
N. D.Jeff was fantastic in helping me when I had an issue getting 25% discount for premier inn when I used my debit card instead of a ticket
J. M.Park here every day for work. Car battery was flat when I got back to it from work, went into reception where Jeff was able to help me with a battery charger. Really friendly guy and had a great conversation about cars! Was back on the road in about 10 mins. Life saver!
d. d.Car park was clean! Well maintained ! Had to make a card payment in the office , I was greeted by ieuan a very helpful guy. Great knowledge and knew his stuff !
D. C.Convenient parking for the Millennium Centre with a good concession on charging but ... the biggest bonus? = Jeff!! What a star! Couldn't have helped us more when we had problems with keys in the car park, a true gentleman. Thanks Jeff, your kindness was much appreciated and means that we will certainly use this car park with confidence again.
K. L.A big thank you to Jeff who cheerfully helped me on 6th October with a problem I had with the pre-paid parking via the Millennium Centre. He knew exactly what the problem was, even before I told him (!) and he immediately sorted out the answer on the parking system. Jeff is obviously very proud of his job and service and we had a lovely conversation as he worked through the problem for me. Please keep real people running your car parks! Many thanks Jeff!
P. C.Got to my car on Christmas Eve after finishing work and had a flat tyre, pulled over and spoke to Jeff from the car park who got an electric pump and helped to pump up the tyre so I could get home, brilliant service and such a helpful guy! Thanks a lot
i. g.Jeff was very helpful and communication between us was great.
J. J.No complaints. Parked for a few hours and paid £4. Good location for walking the pier.
S. B.I just wanted to say a huge thank you to Jeff. He is an absolute superstar!! I use the carpark regularly and he always gives a wave or a smile and this evening when my car had a flat battery he couldn't do enough to get me back on the road again. I would still be stuck there now waiting for breakdown to arrive if it wasn't for Jeff. Thank you!!!
M. T.Really good stay. The warden 'Jeff' was extremely helpful and very pleasant and gave us assistance as we needed it. Thanks to him and merry xmas.
V.My dimwit if a hubby left out engine running!! Jeff kindly turned it off and left car secure! Thank you Jeff for your A1customer service
W. N. C. R. E.I just had to comment about the excellent customer service i've had whilst using your car park on friday and today. I'm currently down working in ITV Wales in the Bay, and before starting they told me to park my car in Q-Park for the day, pay £12 for over 8 hours and i would be reimbursed. By paying by card with the ticket machine, the receipt did not show, time or amount i paid. Whilst exiting the carpark by the barriers i noticed the reception area, then parked my mini and, actually, from experience, not expecting much help, i just took a chance and asked the Parking Manager if he could give me a receipt to claim expenses. Jeff the Manager was brilliant. Helpful and friendly. If it wasn't for him i would be clueless what to do. Tomorrow, i will be working really late. Multi storey car parks, and especially the lift foyer can be quite unnerving when, as a woman you have to get to your car late at night. Because i've talked to Jeff and he assured me that security and cctv are there, i feel safe to park with you. Wendi
E. R.Visited Q Park yesterday and experienced great customer service. Jeff was really helpful in sorting out a season ticket for me - thanks Jeff!
J. B.I would like to express my thanks for Jeff, the guy on duty on the evening of 23rd July, as he was extremely helpful in helping me to park and give me direction Cardiff Bay. He really did help by giving me a good start to my evening out.
J. E.Great location for shows at the WMC! Lots of spaces in car park & spaces are really large compared to most other car parks. Booked the deal £3.60 with the WMC and had problems with the tickets. Luckily Jeff was on hand and got everything sorted for me very quickly! Excellent customer service from Jeff very helpful and friendly. Car park run efficiently no long queues getting out after a show. Will always use the car park when down the bay for shoes.
p. m.Good car park and staff great customer service by Jeff for helping me out with card machine. 👍
G. M.Easy booking in advance. Good price. Secure parking
T. B.Great access and really helpful. I had a problem with the payment chip a Jeff at the entrance sorted it for me in not time. Thanks very much Jeff.
A. H.Special thanks to Jeff at Cardiff Bay for his help during our recent stay most helpful individual
S. D.Always park here and never have problems. Lifts "smelt clean like a hospital" according to my (very fussy) daughter! I had a query while there and attendant Jeff was very helpful.
A. E.Parked at the Q-park at Cardiff bay, and when returning to pay and leave the ticket machine took my £10 and didn't register I had paid. When I pressed the help button a friendly man told me to come to the office, the opera had also just finished at the same time so it was extremely busy. However, the parking attendant named Jeff was extremely helpful and friendly; and resolved the matter within moments. I believe Jeff is a great asset to your company.
N. E.It's a car park! Quite well lit but not cheap.
K. W.Regularly use this car park in Cardiff Bay whilst in work. Never have any trouble. The host, Jeff, is both friendly and helpful and has provided invaluable assistance over the years. In particular helping out when my car suffered a break down and I needed to get the AA in to help get it moving again.
C. M.Great, easy to use car park. Very clean, and wonderful to have Jeff on service.
M. D.First visit to this car-park and i managed to offend the payment machine! As it happened, Jeff was on site and was very helpful.
L. C.Great location, plentiful parking and fairly reasonable especially if the venue you’re visiting can give you a prepaid coin token.
The negative is sometimes there’s a long wait for the lift, and I once had to run up the ramps with my baby in a pushchair after waiting over 20 minutes. Also there’s a dead end on the ground floor which requires a tight turn to get back out!
R. T.Jeff was the attendant tonight what a dude he was. Made sure we were okay took interest in what we were there for and waved us goodbye as we left. Great customer service :) :)
P. H.Just back from this car park, had to call the AA while there as had burnt clutch. It was cold, late and I was on my own. Jeff Woodward the attendant was really helpful, kind, concerned, let me wait in the office, offered tea and coffee and was generally a thoroughly nice guy! Thanks!
S. E. T.I have a season ticket and park here everyday, I always find Jeff the evening attendant very nice but yesterday he went the extra mile for me. I had let some air out of my tyres to drive in the snow over the weekend and I was pondering about them yesterday when Jeff came over to me to ask if all was all right, after explaining what I had done he offered to pump some air back in them so they were safe to drive home.
I just wanted to say thank you for your help and going that extra mile, so very much appreciated, What a gent
Sarah
L. E.Parked here before a show at the Millenium Centre . Had pre-paid for parking but had a problem on arrival . The host , Jeff, was extremely busy but he could not have been more helpful , quickly sorted out our problem and put our minds at ease so we could enjoy the show . A very efficient and polite employee - will certainly park here again .
a. k.very helpful, friendly & pleasant parking attendant JEFF. needed assistance & information & he was all to ready & pleased to help, thanks.
S. R.Good carpark good location, price was acceptable, machines wouldn't take card though which was a pain
J. P.Used this car park for a work function very convenient. Dropped token in car and couldn’t find it.Can't fault the staff - Karl- for their friendly and helpful assistance thank you
J. C.Was helped by a very kind chap called Jeff who was on duty. He sorted a ticket problem late on a rainy Friday and it was very much appreciated. Thanks, Jeff.
S. J.Jeff is a top man! Always a smile and a pleasure to see you off on your way home after a night out at WMC.
S. H.Excellent service and help from Karl on Saturday.
P. W.I found this this car park very reasonably priced for the weekend it was easy to book on line and Jeff the Parking Host was most helpful and pleasant when it came to obtaining the exit token.
T. L.Jeff is a real gent and always happy to help. Service with a smile 🙂
R. W.Easy to park. Even got out quickly after the show in the Millennium Centre
F. S.Not able to redeem a pre-paid ticket so had to pay twice, having said that it is a very reasonably priced car park and ideal for a visit to cardiff bay.
J. P.We had been to see a Show at the Millennium Centre and on leaving experienced a bit of a problem with my ticket. Jeff was very helpful! Thank you very much!
S. T.This review is for Jeff, I would like to thank him for helping me last night (30th Nov 2017). My car wouldn't start and he came to my rescue and got my car started. Thank you Jeff :-)
C. S.5 stars for Jeff in the security office, 3 for the parking facility.
This is the second time I've used this carpark and both times, I've had issues with trying to leave as the machine does not read the barcode which was sent to me.
I pre-booked on both occasions as I was in town for the International Rugby games and didn't want to struggle to park.
Whilst the parking garage itself is easy to find, well maintained and well lit, having to spend time struggling with the machine then spend even more time in the security office having to get validated to leave is not a satisfactory use of anyone's time or resource, especially when you're paying good money for what is supposed to be a streamlined service.
Jeff was very pleasant and helpful in getting the problem resolved and we were on our way quicker than the first time it happened but it shouldn't be happening at all; particularly when a queue builds up with people having the same problem.
It's a backward step which needs to be resolved.
S. S.Thank-you so much Jeff for helping us last Saturday evening after a very stressful night. You were great! So glad you were there to help us.
C. M.Great facilities and cleanliness. Special mention to Jeff who could not have been more helpful - a credit to the company!
T. T. S.Really helpful and kind staff. I had a problem with my ticket and they sorted my problem In moments with a smile. Thank you
V. W.Jeff - very friendly and very helpful. Got us out of a pickle when our ticket got jammed in the machine. Thanks love.
k. h.Easy to get to, good ample parking.
M. D.Very convenient for the Millennium Centre and if you book before you go it is cheaper but remember to get a token from Millennium reception before you go back to the car.
B. F.Plenty of parking, seems secure, reasonably priced and very convenient for local attractions such as Wales Millennium Centre, the bay area and the Doctor Who Experience
P. E.Great location for the bay restaurants and Millennium Centre. Beware though if you are attending the millennium centre and hoping to get discounted parking. The entry machines encourage you to tap and go on entry with no ticket issued. Press the, not easily identifiable button for a ticket. We nearly got caught if not for the extremely helpful attendant who cancelled the card transaction for us. Well done him !!
R. N.Jeff was extremely helpful and friendly when I went to the office for a parking enquiry.
H. M.Thanks Jeff. You really helped us out when our barcode didn’t work properly. Without staff like you, we’d be unhappy customers.
H. B.We had forgotten to apply handbrake on car; parking attendant JEFF pushed car back into bay and used two traffic cones behind back tyres to keep car stationary in our absence
P. W.We actually visited this car park at the end of December and have been meaning to write a review ever since - now that I am finally doing it, I’m chuffed to bits to see that millions of other people have beaten us to writing incredible things about Jeff!
We were having a nightmare with the pay machine on the ground floor in the corner closest to the Millennium Centre, that could not take card payments and rejected half the cash that we had but kept the fiver! When we tried to recall the money it spat back out the coins but gave us a receipt slip to the value of £5! So we rang for help on the button, not expecting anyone to reply as it was gone 6 and outside usual office hours. Within moments, the dulcet tones of Jeff was telling us not to worry, he’d be right there.
He was there like a flash, listened to the situation, and said he could put it all right in the office round the corner for us, no drama. We followed him to the office, chatting friendlily as we went, where there was already someone else waiting for assistance - Jeff asked if we wouldn’t mind him serving them first as he had been serving them when he came to rescue us but didn’t want to leave us hanging - we said of course no problem at all. We watched him juggle their problem, our problem, and further calls for assistance over the help button deftly and with unfailing positivity, we were incredibly impressed and uplifted by his skilful dedication to helping people and defusing any potential tension in the situation with kindness, generosity of spirit and good humour. Here was a man clearly both incredibly knowledgeable and highly skilled with people - bearing in mind the fact that he is probably often presented with people who are a bit cheesed off by the time they meet him as they will have invariably encountered some kind of issue in order to warrant his attention - and he was just an absolute joy to meet. One of those rare gems who can hide what I’m sure to many others would have been a very stressful situation, clearly working under pressure from all angles and by the looks of it with a lack of resources (perhaps if the machines were all fixed and working effectively, or there were additional attendants on duty to resolve issues both coming through to the office and out across all levels of the car park, one person wouldn’t have had to have all plates spinning at once) but he did so without complaint, or any hint of frustration, he dutifully got the job done and still had a smile on his face with an exquisitely South Walian disposition of good humour, hard work, optimism and the ability to imbue others with a restored sense of faith in human beings. There are decent people out there, one of them is Jeff and I can only hope that as an employer QPark is recognising and rewarding this profusely, because let me tell you I have never reviewed a car park in my life and I’m not sure it’s a thing that anyone else does regularly, but we’ve all come here to say something about this man in this car park because he is a stand-out, stellar and straight up lovely chap who deserves recognition. No one walks away from a multi story and remembers it months down the line, or takes time out of their hectic lives to sit down and write about something that traditionally is a fairly uneventful and unspectacular experience, unless there’s a very, very good reason to do so. QPark are incredibly fortunate to have the likes of Jeff amongst their team, he is by far one of your most valuable assets and I hope you invest in him and his colleagues accordingly. Thank you, Jeff, we will be coming back in April to see Max Boyce in the Millenium Centre and we will be going out of our way to park with you!
A. N.Nice multistorey carpark very convenient for the millennium centre (where you can get a discount from if you're attending a show). It's often very busy in the day (I had to park on floor 12 last time I was there). Bear in mind that there can be extensive queues for the pay stations if an entire theatre full is trying to escape at the same time, so consider using the pay station at the far end.
L. D.Jeff Woodland helped us with our parking tonight. What a lovely gentleman - couldnt have been nicer an asset to the car park !
S. R.Friendly staff that helped when my residential card didn’t work - Jeff. Thank you! Diolch! I’ll let Tom know his lipstick isn’t working haha!
L.After having issues with my season ticket, Jeff was on hand to help. Even though he wasn’t able to correct the issue straight away (as it is now in the hands of head office, which isn’t ideal), he made sure there was a swift resolution.
Jeff is a credit to the company.
K. B.We had a few personal problems while in the Cardiff Bay carpark, The Attendant Mathew was a absolute star. Thank you Mathew.
S. H.Superb assistance from Jeff. A lovely individual who provided help with kindness. Top guy! Great to have somebody on hand who is so helpful. Thank you Jeff.
M. M.Great service from Jeff, couldn’t get out the car park and he sorted the issue quickly.
C. W.Many Thanks to Jeff at Cardiff Bay. Last night he was extremely helpful when I needed assistance. He is always cheerful and friendly.
T. R.Pre Booked with the theatre as we were going to a show. Carpark staff need more information about this system as 1st man though very helpful miss informed us & after the show we were at the barrier unable to get out & 2nd man was stressed & abrupt said we'd been told wrong. But otherwise it would have been fantastic.
S. W.Jeff helped me sort out my payment on Sunday and was amazing and couldn't have been more helpful. 5 star service.
P. T.5 stars for parking attendant Jeff who went out of his way to fix a problem with my season ticket and provided excellent customer service.
B. R.This car park is very convenient for Millennium Centre being just across the road. My 89 year old mother had bought tickets to a concert and also for the car park over the phone. On entering the car park we did not have the tickets yet because we hadn't been to the Millennium Ctr to pick them up and I touched my debit card to the machine to open the barrier. When we picked up the tickets we realized we should not have done this. Now it looked as though we were going to pay for the parking twice but we went to the office and met Jeff who put our minds to rest, showed us where the lift was for my mother (the car was on 5th floor) and manually opened the barrier for us and reassured us that my debit card would not be charged. He was very helpful, calm and courteous and I'd like to thank him as my mother was a bit concerned even though it was not much money.
J. W.Had an issue with the ticket machine, was spotted by the cleaner and the issue was quickly resolved. Thanks Jeff!
R. F.Had an issue with my barcode at rush hour, Jeff was so helpful sorting me out quickly! Fabulous staff
C. R.Jeff was very quick and friendly in dealing with our ticketing issue on exiting the car park
d. c.Jeff at Q-Park Cardiff was very helpful to me and my wife when we visited Cardiff Bay. Thanks Jeff.
P. T.Stayed at an apartment in Cardiff Bay a couple of weeks ago, this car park was ideal and we even had discount vouchers from the company we booked with - 'space in the 'city'. Unfortunately, after our stay, my car wouldn't start but we were pleasantly surprised to find Richard and then Ieuan so very helpful and between them managed to get my car going without the need to call the recovery company. Great friendly customer service and we were very grateful to them both.
M. G.Always clean and tidy. Convenient for parking in the bay area for people arriving from the east of Cardiff.
M.First class service. We weren't sure which way to head to get to The Exchange & with wedding to get to, didn't want to get lost. & Richard W kindly walked us from the car park to where we needed to go. Umbrella provided as well. Avoided a lot of stress is rainy weather. First class, thank you Richard & Q-Park. I can thoroughly recommend!!
C. J.Had problems with the machine recognising the ticket but Jeff was on hand to resolve the issue quickly and was a great help.
J. R.I returned to my car to find that there had been an issue with the handbrake on my car where it had drifted out from its space. Two cones were were wedged underneath the wheels to stop it moving further with a kind note explaining what had happened from Jeff, the attendant at the car park. Stellar customer care! Generously wide spaces, unlike some other competitors, made for easy maneuvering. Thank you again Jeff!
D. B.Always park here when I travel into Cardiff Bay to watch a show at the theatre. I feel that I can leave my car here knowing that it will be looked after, a worker - (Jeff I think his name is) is forever keeping the place clean and interacting with customers, I want to say a big thank you to Jeff for helping my other half who had problems with her car. It was late at night after a show and he made her feel at ease until I got there.
Jeff is a real credit to the company and deserves praise. Thanks Jeff!
J. H.Jeff helped me out with a residential permit early in the evening. He was very helpful and friendly. Pleasure to deal with!!
G. W.Great car park, super convenient for the Bay and particularly lovely staff- Jeff was extremely helpful and efficient.
S. P.I used this multi storey car park for the 1st time.. parking host Richard and colleague were very helpful and friendly.
J. W.Cardiff bag parking was very clean! JEFF was amazing and help us with our struggles, very polite and such a happy chap, very willing to help, he informed me and my partener with the tap and scam app, which is very useful!
Not one bad word to say about Jeff! What a lovely man.
l. B.My season had run out and I was in a bit of a muddle. Jeff was a brilliant help and managed to sort it all out for me. Thanks Jeff!
O. L.Amazing service from Jeff today, helping us out with our bags that we were struggling with. Great guy was so happy to help us.
B. J.Good location for Cardiff bay and the millennium centre, secure parking with cameras
K. W.Jeff was fantastic. Sorted my resident's permit and was so friendly and helpful. 10 stars Jeff :)
C. S.Just wanted to leave a review to say thanks to Jeff at Cardiff Bay - I had a problem with my ticket and he was really helpful!
R. D.Jeff is always friendly and deals with any of my problems with ease. He’s a great worker and always makes an effort to go above and beyond . Thanks
g. 1.good car park
R. B.Excellent experience. Attendant Jeff went out of his way to help when I needed a receipt. Many thanks, Jeff
H. W.The Parking Host Jeff could not be more kind and is forever doing whatever he can to help. Glad that this is the car park I use everyday.
H. W.Well maintained and now with new, efficient checkout machines. Very helpful staff when I had to call in the office for a receipt. Most convenient location if visiting the WMC or the Senedd. Cardiff City Centre charges apply.
S. H.Conveniently situated for Cardiff Bayfront, reasonably priced too.
N.Good, accessible parking for Cardiff Bay. Reasonably priced. Clean, well lit and ample size parking bays,
R. A. G.Used this car park today as I have just started a new job nearby and a member of staff Jeff was very helpful in explaining to me how the system works
B. J.Close to the theatre and sennyd. Buy your parking through the theatre when seeing a show. Free disabled parking spaces on the side of the road outside theatre. Perfect for bay parking.
B. C.After a long day at work I found that my vehicle wouldn't start and my phone was out of charge. Jeff at Cardiff Bay Q-Park was so helpful (even though he had many other demands on his time), putting my phone on charge, allowing me a seat in the office area, offering a hot drink and liaising with the breakdown service. A situation that could have ruined my evening made bearable by great customer service from someone going the extra mile - thank you.
D. W.Matthew was a great help today. I had a small issue but he couldn't have helped more. Thank you Matthew.
S. H.Great car par and great staff
J. S.I would just like to say a big thank you to one of the staff at the Cardiff Bay Car Park today 30th October. I had dropped my token in the car after parking up, and lo & behold, it slid down through a tiny slot and under hand-break. I explained my dilemma to Jeff in the office. He came to my rescue armed with a screwdriver, pincers and some blue tack and retrieved the token for me. This has restored my faith in people doing good deeds for each other. Thanks so much Jeff! You are one in a million.
The car park was pretty good too. Nice big spaces.
P. B.Review is for an employee of the Cardiff car park. Jeff was very helpful at a busy time (Christmas)! I have a young daughter and Jeff helped us find a parking bay and gave us a good brief of Cardiff to make our trip/visit more enjoyable.
The exact sort of character you would want, helpful and kind.
M. J.Had a slight issue with leaving the car park having pre-paid, but Jeff was very helpful.
J. A. M.Jeff was very friendly and helpful when the machine wasn’t operating properly. Managed to rectify the problem very quickly. Thanks
J. W.Jeff was really helpful when the ticket machine wouldn’t accept my £10 note.
T. M. V. S.at the pay point we had difficulty with the machine as we paid om Line, we called for assistance immediately we had a reply & a man called jeff came along to assist us he was very friendly and helpful he took us to the office to validate our online booking, even though he was the only member of staff present he still had time to deal with our issue with fantastic customer service. lee & michelle
C. G.Used this because of nearness to Millenium Centre. I made a mess of payment so had to get assistance, Jeff the host on duty sorted my problem with a smile, a very helpful guy, top man.
J. R.Fantastic experience at Q-Park Cardiff Bay. I lost my token down the side of the car seat and Richard C helped me get it out and he was also mega helpful in amending my prebooking for me. He didn't need to do that, but he went the extra mile to help me out and it was a lovely start to our few days trip to Cardiff. Thank you Richard!
M. H.Jeff very helpful in sorting us out late at night when the prepay QR code did not scan
e. r.great location & prices
C. P.Had issues with the ticket machine, Jeff was very helpful and resolved the issue, great member of staff.
L. T.Very easy to find and use and Jeff at the exit was extremely helpful when I lost my ticket!
G. S.Good value for money at weekends. Only downside was the cash only payment machines.
L. B.Jeff was extremely helpfull and friendly, top bloke!
T. J.Very handy for Cardiff Bay and then the rugby. My wife has had two knee ops and we needed some assistance; Jeff was very helpful - thanks Jeff
F. R.Fair play to the fellas who work here. Absolute legends. I had left some electronics running in my car whilst I attended work, killing off my battery. This meant upon returning to my car, I was stuck in the car park. I visited the office and found Karl and his 2 colleagues (unfortunately I didn't get their names,) jumping at the chance to help. At first we tried the jump pack they kept in the office, no luck. Then we tried a running start, with the boys using all of their might to push, almost worked but still no luck. I was preparing to give up at this point but they wouldn't have it, persevering to get me moving. One of the employees moved his car to my leveo and using jump leads, got it going. Absolutely heroic and much appreciated. Not all heroes wear capes.
S. A.Good space, comfortable with security with manned office, and Jeff particularly helpful with a late evening departure.
A. H.Just wanted to say how impressed my boyfriend and I were by how helpful your parking attendant of Saturday night, Jeff, was. We'd come to the WMC to see a show, and had pre-paid our parking, and after coming in, we thought we'd come into the wrong car park, so decided to go to the exit to speak to someone about whether we'd be able to get out again. Jeff helpfully explained that no, we were definitely in the right car park, told us how to go about validating our ticket with the WMC, and even directed us back to a spot where we would be able to easily get out after the show had finished. We couldn't be more grateful, especially since we made it out of the car park in record time at the end, despite the hundreds of people trying to get out too. Thanks Jeff!! 😊
D. C.Jeff made my parking experience simple and friendly after a long drive in the snow. Thanks Jeff!!
A. M.Jeff, the attendendant, helped us when we lost our ticket. He was excellent!
G. L.Clean and bright with good access and reasonable prices if booked in advance.
R. W.Simple to get to, good value and the spaces seem to be wider than usual.
K. W.Reasonably priced, bit tight on the ramps. Stupid one system but does the job.
A. H.Jeff was really helpful in sorting out a ticketing problem that I had on July 7th.
J. S.Jeff is a smashing chap! Very warm and welcoming. Very helpful aswel as polite and funny, definetly a credit to the company. :)
C. L.Little trouble finding it but plenty of spaces left and cheap hourly rates!
S. R.Access to the upper levels will certainly test your manoeuvring skills but overall the place is clean, very well priced and superbly situated for all the major attractions offered by the bay. My only gripe is the pay machines are cash only and this could be a problem after the bay has successfully emptied your wallet if you don't keep some money back.
M. C.When I arrived there were some teenage boys playing on the ground floor but the attendant cleared them off. On departure my prepaid ticket from the Millennium Centre wouldn't work but Jeff, the attendant at the barrier, cheerily sorted it out.
R. L.I left my phone on the counter when I was paying for my parking.
Rhys was extremely helpful,polite an managed to get in contact with me to reunite me with my phone.
Cannot thank him enough.
Good customer service like rhys’ is not recognised enough.
A. R.Great help from Jeff last night after having problems at the barrier. Awesome stuff!
P. S.Very convenient and cheap car park for Cardiff Bay. £10 a day and you can pre-book on Q Park website to guarantee a space.
h. h.When the ticket machine swallowed my ticket, Jeff was amazing in sorting me out a new one
Z. A.Great secure carpark and the staff are always very helpful! Jeff is fab, always a great help!!
R. A.Had an issue with my season ticket. Went to the office and Jeff was extremely helpful and sorted out my problem within minutes.
J. C.Jeff was extremely helpful when i parked up with my disabled mother
J. D.Clean stairways and lifts. Good width bays. However, the queues to pay after the theatre kicks out could be greatly reduced if there was a pay machine on each floor. Also the ability to pay by card has been absent for way too long now. Please reinstate this facility. Not many people carry enough coins nowadays!
T. G.Had trouble with the ticket, but a lovely gentleman called Jeff helped us straightaway! X
D. A.Visited yesterday, Jeff was a star gave me sound directions, definitely park here in future
H. G.Extremely convenient for Wales Millennium Centre. Spacious. Staff very helpful and friendly.
M. N.Jeff was a delight and really helpful. What a pleasant man thank you so much Jeff keep up being so kind and friendly.
Please check our marrow for Marley on Facebook our soon needs a bone marrow transplant to save his life. Thank you!
D. K.Jeff was really approachable and friendly. He was very helpful and provided excellent customer service.
C. D.Matthew was amazing. Lost an item, found and recovered by him. Extremely grateful. Thank you.
P. C.After paying for my stay at Q-park, Cardiff, I drove off and realised when I got home ( late evening, about an hour later) that I had left a folder of documents on top of the payment machine! The Q-park head office gave me the phone number of the duty officer, who readily agreed to check, and fortunately the folder was still there! I went back and collected it from his office the next morning.
My sincere thanks go to Richard C., the duty officer in question, for his kindness and co-operation, which helped to keep me out of what would have been a very deep hole!!
Best wishes to Q-park and all who work with them!
J. M.Jeff (the parking host) was fantastic! he was very kind and patient, would highly recommend!
z. s.I lost my chip coin and I kindly got helped by a young lad called ieuan today, I got gave a card to leave a review! Thank you for the help and certainly be back
D. “. H.Excellent experience parking here for the opera and our host Jeff was very polite and helpful
A. F.Cheap-ish, close to amenities
A. C.Karl and Richard at Cardiff Bay Q Parks were amazingly helpful. My car had a flat tyre and they both made sure I was safe, gave me a place to wait and tried their best to change my tyre- which was really hard work as the tyre was on far too tight, and the tools were stiff.
I got home safe- and just want to say a huge thank you! I can see how busy you are and the extra help was hugely appreciated.
I. W.Jeff was extremely helpful to me and helped with the barcode operation.
A. N.Outstanding service provided by Jeff in resolving a problem I had during a visit on 21st December 2019. Could not have been more helpful
M. H.Very handy car park for work at the wmc. Lovely staff Jeff very friendly and helpful . As a lone female feel very safe knowing there's someone like Jeff about when I'm leaving work late at night …
B. L.Used car park for the first time today pre paid ticket as was seeing a show in WMC.
Found the entrance system confusing and unclear of what to do. As did another …
W. N. C. R. E.I just had to comment about the excellent customer service i've had whilst using your car park on friday and today. I'm currently down working in ITV Wales in the Bay, and before starting they told me to park my car in Q-Park for the day, …
T. R.Pre Booked with the theatre as we were going to a show. Carpark staff need more information about this system as 1st man though very helpful miss informed us & after the show we were at the barrier unable to get out & 2nd man was stressed & abrupt said we'd been told wrong. But otherwise it would have been fantastic.
R. D.Jeff is always friendly and deals with any of my problems with ease. He’s a great worker and always makes an effort to go above and beyond . Thanks
J. C.Was helped by a very kind chap called Jeff who was on duty. He sorted a ticket problem late on a rainy Friday and it was very much appreciated. Thanks, Jeff.
L. P.Yet again Jeff the hero with out a Cape saved the day and helped me change my tyre due to puncher from a nail.. Cheers Geff QPark would be lost with out you
S. P.I used this multi storey car park for the 1st time.. parking host Richard and colleague were very helpful and friendly.
E. B.Easy access, secure and safe, very helpful staff, 'Rhys'👍
P. W.We actually visited this car park at the end of December and have been meaning to write a review ever since - now that I am finally doing it, I’m chuffed to bits to see that millions of other people have beaten us to writing incredible …
S. C.Just want to say how nice and patience your staff are at Cardiff bay when I get in a bit of a muddle At the gate especially A shout out for Karl
P. H.A young man called Rhys attended the payment box when I experienced difficulty - he was most helpful. More than that he offered great reassurance with his prompt professional response. Thank you Rhys - most appreciated!
P. J.Jeff was an absolute legend and helped me sort out my discount code. Cheers Jeff.
E. B.Easy access, secure and safe, very helpful staff, 'Rhys'👍
J. K.Ideal parking to visit Cardiff Bay but don't stay longer than a cpl of hours as very expensive dearer than ncp.
C. M.Thanks to Jeff! He was great and brightened up my day!
R. D.Matthew was extremely helpful today when my child was sick as I was trying to pay for my parking- helpingme locate my ticket
m. J.The parking host Jeff was very helpful with my query and took his time to help me.
A. W.Had a very traumatic experience in the car park recently as my car locked on its own and my daughter (and all my belongings) was inside the car. I screamed for help and Richard and Ieuan and a couple of others working in the car park came to see if I was ok. Richard calmed me down, rang the fire brigade for me and tried to cheer my daughter up through the window, whilst Ieuan ran over to get my partner from where he was nearby. We really appreciated your help. You went that extra mile and stopped me from having a full panic attack! Great car park and great hosts! Thanks!
D. E.Good prices and very nice design!
o. e.Jeff was brilliant in helping us here, thank you so much!
M. B.Well maintained car park and excellent customer service given by Jeff! Thanks
A. S.Excellent service from Jeff, he couldn't have been more helpful. Thank you.
m. b.Matthew was very helpful today I am very grateful for the service, Matthew definitely deserves a pay rise💪🏼
E. B.Very helpful staff! Jeff helped me out when I had ticket issues.
s. l.Found the man on duty"JEFF" at exit extremely helpful and friendly
M. M.Close to Wales millennium centre, convenient for Cardiff bay
A. S.Parked at Cardiff Bay toady as we have done a number of times in the past using pre-paid Millennium Centre voucher. The new entry machines were very confusing and gave no indication about using pre-paid vouchers. Entered using credit card. Then discovered that I should have pressed for a ticket. The parking host was very helpful and said that this is a common problem. Thank you Jeff for your assistance.
Please make the instructions clearer for pre-paid vouchers. The Millennium Centre voucher still refers to a token!
N.Very easy to find using satnav and there were plenty of spaces on the upper floors when we arrived. The access ramps were typically narrow and the damage to the kerbs showed that lots of vehicles had impacted them. The pricing was very reasonable with pay on exit allowing us to spend as long as we wanted in Cardiff Bay without having to worry about returning to the car by a certain time.
C. l.Ieuan was extremely helpful dealing with our problem with parking tickets and renting a pram
P. R.Jeff was the perfect parking host at the Cardiff Bay site
S. H. A. A.good location for the bay area and cheap
A. P.Great - thanks to Matthew for showing me how to sort the pay meter and get me out of the car park!
N. H.Quiet carpark but expensive
T. M.Jeff was really kind and helpful. What a friendly bloke!
J. B.Jeff helped me with the ticket machine. Very helpful and polite.
A. G.Easy online booking and loads of space.
A. K. R.Reasonably priced, great location
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