Reviews of Staunch & Flow London Plumbers. (Plumber) in London (London).

Staunch & Flow London Plumbers

99 Reviews

94 Comments

Plumber

Studio 28, 2-4 Exmoor St, London W10 6BD, United Kingdom

Go to the comments

Description Map Open Hours Reviews Contact Photos

Description

Information of Staunch & Flow London Plumbers, Plumber in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Staunch & Flow London Plumbers

Sunday

Closed

Monday

9am–6pm

Tuesday

9am–6pm

Wednesday

9am–6pm

Thursday

9am–6pm

Friday

9am–6pm

Saturday

Closed

Reviews of Staunch & Flow London Plumbers

G. F.

We have used Lloyd over the years for various bits but most recently to install our new boiler which he also moved to a new location in the basement, a downstairs loo, changed our radiators, installed our new kitchen appliances (including waste disposal) and replaced all our old lead pipes. Each of these jobs we are extremely happy with and would recommend Staunch & Flow in a heartbeat. I have Lloyd on speed dial and am so grateful that we have found a reliable plumber who is always happy to advise and help.

l. c.

When we moved into our new home, the boiler was on all the time. They went above and beyond to diagnose and sort the problem, which turned out to be another plumber's faulty installation. Have already recommended them to friends and family. What more can i say, except a big thanks to Lloyd and the team :-)

G. M.

I had the pleasure to work with Sam and Lloyd on many projects over the years. I can honestly say they are the best people I ever had the pleasure to deal with. Since the first time I spoke to Sam, he put my mind at ease straight away, showing knowledge and already giving me an idea of the possible causes to the plumbing issue I had. Lloyd knows his stuff about plumbing and heating and he’s one of the few people left in London who can get your Aga or Rayburn up and running again. Is rare to find professionals with such knowledge and understating of your system and appliances and I will definitely not hesitate to recommend this company to anyone who needs plumbing, heating or any general building work carried out. If 6 stars was an option, they definitely deserve it.

B. E.

Have used Lloyd and the team. Great service. Well done

V. Y.

Could not fault these guys, amazing service throughout and very responsive both via email and phone! Despite the name, they also do work on electric windows! We had an issue with a Velux window that would not open and was stuck shut. It was very easy to book an appointment and the two engineers that showed up were more than helpful - and managed to get our problem fixed in 1 visit. I would definitely recommend them.

j. b.

5 STAR⭐️ Cannot recommend Staunch and Flow enough ! They fitted the most beautiful marble bathroom for me. The service was professional, quick and completed to the highest standard. So impressed by their work we are having them come back to renovate our other bathrooms

G. M.

I had a very bad leak from my shower (wet room) and was coming through under the bathroom flooring to the ceiling below into my living room. They pulled up all the flooring in the bathroom and made good, which was a huge job. I must say Lucian and Gianny were very respectful, professional and did an amazing job.

S. A.

Staunch and Flow have been the best I have used for works in my house and very professional. Excellent communication skills and respect and trustworthy!!! WILL DEFINITELY use them again and I will RECOMMEND them to all family and friends. I am very pleased with the work and there skills! Thank you so much for the great work truly appreciated :)

H. M.

I have used Staunch & Flow over some years now and find all their team members very efficient and professional, and very considerate, polite and helpful. It is therefore doubly unfortunate that Mr Morgan of 8 Abbotsbury Close was mistaken in reporting that a van parked outside his house - it was outside no 15 who had kindly authorised me to direct the driver park there briefly any time while my work was completed. He was also mistaken when the same van was unloading a few heavy bags on a single yellow line outside my house before parking off the Road on a private driveway next door. I have called on him several times for an explanation but he does not answer his door although the windows are wide open and he clearly might politely explain his mistaken observations. The work on my house is proceeding well and with the minimum of inconvenience to my neighbours. Other nearby house are also being renovated as is bound to be the case over the years. We are all generally good neighbours!

J. G.

We just used Staunch & Flow for a second time. This time for a boiler service. I was pleased that the engineer they sent was Fergus who had come on the previous visit and was exceptionally polite, friendly and efficient as was the apprentice he brought with him. Fergus arrived on time and got straight to work, explaining what he was doing and seemed very conscientious. Choosing a plumber or gas engineer can be a minefiled but I don’t hesitate to recommend this small company.

p. e.

I have used staunch and flow a few times now over the last year or so for various issues and I wanted to leave a review because of my experience today. I had an emergency so i rang and the phone was answered by a pleasant lady, (I needed someone almost immediately) she did have to check with an engineer that he could attend at such short notice, which he did. He arrived and fixed my problem without any fuss. I will recommend and happily use again

J. B.

I've started using Staunch and Flow plumbers for the past two weeks having had problems with my boiler and other pipe-work around the house. Having spoken to both Michelle and Sam Kershaw on the phone (who were both very and polite and well-mannered), they booked me in an appointment for their engineer Steve to come round the following day. Steve was very professional and completed an immaculate job which I am very grateful to him for. Their service is impeccable and I would highly recommend them to anyone looking for plumbing repairs on their property, not least to mention Steve was very punctual and arrived on time.

d. f.

I run a damp proofing company and have used staunch and flow several times over the years when our guys have hit buried pipes (hazard of the job) We have found them to be very reliable arriving on time and carrying out repairs with the minimum of fuss. All of the plumbers are friendly and knowledgeable and I wouldn’t hesitate to recommend them

T. M.

I called Staunch and Flow to do some general plumbing and renovation work on my house earlier this year and found them polite and punctual. I was over the moon with the work they carried out and could not fault anything. I will definitely use this company again and be recommending to my friends.

A. B.

I would highly recommend Staunch and Flow. The guys were very professional and highly skilled. As requested - they completely ripped out my old bathroom and re-fitted to my specification. Many items in my bathroom where bespoke and they fitted all fixtures, tiling and plumbing together perfectly. The guys were skilled, helpful, on time and when I was at work they would always contact me to make sure I was happy with an item before they went ahead. My new bathroom looks great and the finish is excellent – I can’t recommend these guys enough - Andrew, Hackney, London.

J. F.

Staunch and Flow provided a top notch, professional service. They responded quickly when I contacted them, confirmed the appointment and then handled the call/repair with great competence and knowledge. Lloyd was friendly, explained the problem clearly and had a pragmatic and helpful solution. I had a problem with my 6x4 Aga and he was completely familiar with the model and his diagnosis was swift and accurate. I could not have asked for a more helpful technician. In past, Staunch and Flow has also helped with a leaking radiator, installing a gas line and repairing the waste disposal. They have been consistently polite, efficient and reliable.

M. S.

Staunch & Flow have provided a consistently excellent service - from repairing the boiler, to fixing the shower and radiators. They have always been very quick to respond to requests and have diagnosed and fixed problems efficiently and effectively. A problem with our shower had defeated 3 other plumbers but not these guys! I'm really impressed. Anyone wanting a trustworthy top plumber should look no further.

J. M.

Tom at Staunch and flow has been absolutely great - top service, professional, tidy and efficient.

C. L.

The team at Staunch & Flow are the best I have used for all plumbing, heating and building work. They are polite, friendly and honest when it comes to quoting work. Their execution is first class, high quality and fast. I was clear on what was happening throughout the whole process and was very impressed with the work and finish. I cant recommend them highly enough.

D. C.

I cannot recommend the service provided by Staunch and Flow highly enough. I had a problem with my shower only supplying lukewarm water. Two previous plumbing companies had misdiagnosed the problem and had not been able to fix the shower. Fergus, Sam and the rest of the team managed to not only diagnose the problem but complete the job very quickly and with a minimal amount of disruption. They were very fair with how much they charged for the job as it took longer than they initially expected to diagnose the problem and they were very happy to pop back to the flat in order to make a couple of minor tweaks. A very professional company and I will continue to use them going forward.

J. L.

Overall my experience with this company has been highly positive from my first telephone enquiry regarding a landlord's 'Gas Safety Certificate' for an old capped-off gas pipe to the engineer, Fergus who attended. They are small company always nicer to deal with and required payment up front for this service which I did not feel was a problem. They are professional, efficient, really nice people to deal with. I have no hesitation in highly recommending this company.

l. o.

Over the Moon with the whole team at Staunch & Flow for the incredible Job they have done for us, they recently renovated our conservatory and lounge areas to a very high standard and upgraded all our radiators throughout the house. Thanks Lloyd and the team

G. W.

I cannot recommend Staunch and Flow highly enough. They were prompt, respectful, exceptionally clean and very knowledgable. From the moment Sam came to quote for the job I felt I was in safe hands. The guys who did the job were so professional, friendly and helpful that I am already planning what other jobs I would like them to do for me in the future. A very well deserved 5 star review!

R. C.

Some time ago we started having on-going problems with our Little Wenlock gas fire. The new parts we had fitted failed again after a few months. Lloyd was the first engineer who really knew what the problem was. He sorted it and it has stayed fixed. We were so impressed, not just by his work but by his whole approach that we asked for him again when a different problem arose. As before he was prompt, friendly and really helpful. Again we have every confidence that once again the job is done properly. Really excellent service.

F. M.

Sam arrived not just on time, (which was within 1.5 working hours of my calling the firm,) but as soon as he was free, knowing I had to go out. Within 10 minutes he had established exactly how my (uniquely idiosyncratic) system worked, established the cause of the leaking radiator, fetched the necessary tools and fixed it. He then showed me what to do in future to fill the system if the problem occurred elsewhere, and assessed another quirk of my central heating system and the relative merits of investigating or leaving well alone. This firm is not looking for problems to fix, but advises how to avoid them, takes trouble to work swiftly and cleanly, and does not charge for calling them, just for the time worked, parts and VAT. I shall never call any other plumber.

M. T.

Have used these guys for years both at my first address and now at the new place. Always professional and knowledgable, no matter the job. Also appreciate the yearly reminders about my boiler service - I'd never remember myself otherwise. Highly recommend.

B. T.

The team at Staunch and Flow are simply great. Being local to my property, they have both done scheduled work and dropped by in an emergency to help. At all times they are professional, helpful and very easy to talk to about the issues. I am so pleased to have found them and will rely on them again in the future.

S. K.

Thanks. I’ve paid the invoice by bank transfer. I would love to write a review, but I don't seem able to do it without creating some kind of Google account. You can cut & paste this if you like: “ Staunch & Flow are a very professional and efficient plumbing company. They have serviced my Aga for many years and have always been punctual, professional, very polite and extremely tidy. The work has always been properly carried out without any fuss.” Kind regards, Kate Willows

T. B.

After trying for over a year to find someone able and prepared to repair our AGA range cooker we finally came across Staunch & Flow. From the start we were very impressed with their friendly helpful can do approach. The front of house service from in our case Tash was friendly helpful and very efficient ensuring things got done and on time. The engineer in our case Lloyd was very knowledgable about our particular cooker which others had refused to tackle. A tricky replacement was needed but was completed with a very positive friendly approach. Billing was then completed very efficiently. Happy to recommend this company unreservedly, they deserve to thrive. Well done.

A. Y.

After years of trying to get my Rayburn serviced, I booked a service with Staunch and Flow. It was carried out thoroughly and superbly by Lloyd. He then came back a week later and repaired and serviced my Godin gas stove fire. I couldn't be more pleased to have found this firm and will certainly be using them again fro regular services.

S. R.

Staunch and Flow were professional, efficient and I would not hesitate to recommend them to other customers. Recently fixed a boiler in our flat and the technician was friendly and helpful - will certainly be using them again!

T. C.

I've been using Staunch & Flow for about three years now. They have always arrived on time, and everything undertaken with minimal fuss. I'm a confident DIYer (do own plumbing including fitting radiators, bathrooms, etc.), and come from a family in the trades, so have a sense of when someone is being straight and when they are trying it on. S&F have always been straight.Have and would recommend. Today, Nathan serviced my boiler and provided an excellent service. Clearly conscientious, Nathan took time to review documentation ahead of the service (ours is an uncommon floor standing boiler), and was able to clearly explain the work that he had done and how everything was performing. No patronising, and no attempt to confuse or befuddle. Also, particular care was taken to leave everything clean and tidy, which is always welcomed.

T. J.

Excellent service. Staunch and flow got Sam the plumber to me within an hour of my call. he was efficient, tidy,charming and professional. And most of all, did a very good job. Would recommend Staunch and flow highly

C. G.

My boiler gave its last gasp a week ago. It had to happen one day - when I bought the flat it was already out of date. Staunch and Flow were round the same day to inspect and diagnose: a new boiler was required. A couple of days later, it was up and running, installed and working beautifully thanks to Staunch and Flow engineer, Rob Griffin. Rob is a highly experienced, extremely efficient, very reliable technician (and a great guy, too!). Can't thank S&F and Rob enough for their good work. In London, with all the cowboys about, it is very comforting to know that at least one plumbing and heating company can be trusted completely.

N. C.

I searched high and low for a firm of London plumbing and heating engineers who were qualified to install the renewable/eco-friendly technologies that we wanted to use when embarking on a project to "Green" our Victorian terraced house. Staunch and Flow were the only suitable company I could find, and we count ourselves fortunate to have had them working with us. Their remit expanded the more I realised they could do - and they're efficient, knowledgeable, on time, tidy and charge reasonable prices. From boiler installation and servicing to replacing tap washers or shower cartridges, from pressurised systems to "Green" installations, kitchen and bathroom refurbishments to replacing radiators, I can't recommend any tradespeople more highly than Staunch and Flow.

J. P.

Kyle is a very personable and polite young engineer. Very efficient in locating the problem and promptly went to purchase the parts needed and did the job in no time at all!!!! Very pleased with his visit! PS: The response from the office was quick and efficient and follow up by Michelle was terrific!

B. N.

I had the good luck to discover Lloyd's exceptional skills as a plumber some years before he joined Staunch and Flow - but with his European-wide activities as a freelance, he could sometimes be difficult to get hold off. Now that he is readily available via Staunch and Flow's friendly and efficient administration, I feel luckier than ever. No problem seems to defeat his knowledge and ingenuity, no emergency to phase his good humour. And he always explains clearly so that one can cope with greater confidence in the future - indeed, I've learned more about the mysteries of plumbing from Lloyd in the last few years than I ever knew in the previous seven decades of my existence!

P. S.

Have recently been on one of the excellent S&F plumbing courses (highly recommended), so I knew when the saniflow got blocked and started leaking it wasn't a problem I could easily solve. Sam turned up v speedily and checked it all out. The saniflow had been boxed in but Sam removed the boxing and replaced it v carefully so you'd never know it had been disturbed. He also kindly solved a long standing problem with a leaking overflow/ball valve issue in the loft even though that wasn't what we'd called him out for. Much appreciated.

F. B.

I want to say a thank you to Fergus for his work today. He is really considerate: arrived promptly to service the boiler and fixed the tap wrongly fitted by a previous employee. We are so grateful for his excellent work This is why we come back to Staunch and Flow.

A. D.

S&F arrived promptly, assessed the work sensibly and told us what would be needed with a reasonable estimate. They then did the job fairly and efficiently and the problem has been cured. Pleasant man to have around who got on with the job

O. D.

Staunch and Flow were very efficient, they managed to give me an appointment that was convenient to me and the plumber mended my shower without any difficulty and left it in a perfect and clean state (I've had past experience where plumbers have left mud everywhere). I would recomend them to anyone and everyone

J. B.

Our AGA conked out the day before holding a dinner party. I called Staunch and Flow at 8:30am and Steve was with us at 11:30am. Competitors all quoted waiting for a week or more! Steve was very knowledgeable and did a great job. We are completely won over. Great Service.

J. A.

After moving into a house with an AGA, I asked Staunch & Flow to come and service it. Lloyd is clearly extremely knowledgeable on the subject - answering all my questions and giving me some tips. More impressive than the service was the fact that a year later when I needed some basic advice on how to fire it back up, Lloyd generously talked me though all various steps necessary to get it back up and running. Would highly recommend using S&F and Lloyd in particular.

J. B.

Tom was punctual and polite and did a first class job in identifying our hot water problem. He was thorough and methodical. I would recommend this company.

J. O.

Staunch and Flow 's response time to our leaking boiler problem was extremely rapid. Sam managed to replace a leaking pipe, before I had a chance to make him a cup of tea. The labour and parts charges we very small and on this basis, they would always be our first choice of plumber in the Capital.

S. S.

From first appointment to check the boiler and subsequent service these guys have been fantastic. Nathan really helpful and genuine - such a relief to find a reliable, honest business with fantastic employees. Thanks - highly recommended.

B. C.

Great service from Staunch and Flow. Arrived on time, replaced a few parts and got my Rayburn running within the hour despite it needing a new gas valve. Will definitely be using them again.

R. B.

The team did an absolutely fantastic job of replacing our old boiler with a brand new one. Aways courteous service and to a high standard. Recommended, and will use again!

C. M.

Our Aga stopped working on Saturday and our normal service man couldn't see us until next week.. without any other way of cooking that is not what I wanted to hear. Calling S&F at 8:15 this morning I was not expecting a reply, but not only did I get a reply I was assured that at 3pm TODAY someone would be with me. Returning to my house at 2:50 the van was already there, the guys could not have been more friendly and helpful.. and most importantly very knowledgeable about the Aga and had it working again in 30 minutes. To top this off they did a number of tests on the flu and and sure the whole Aga was in good working condition. Impressed only starts to describe my thoughts.. we will be using S&F for all our Aga and Boiler work.. and plan to see what else they can do for us as well. Definitely would recommend S&F.

J. J.

The main fan oven on my AGA 6-4 electric cooker failed. Lloyd, the engineer from Staunch & Flow took a look at it, and immediately knew the two likely causes. One required a simple replacement of the element; the other, which he had dealt with on many occasions, required the replacement of a fuse located inside the back of the cooker, only accessed by pulling the whole built-in unit out, and virtually dismantling the whole thing. I was not surprised; I would not advise anyone to buy a beautiful Aga - the company is a dinosaur. Lloyd advised me to try replacing the element, else consider replacing the whole despite the original price tag, as this is one of several design faults, all of which he could repair, but at too great a cost. Fortunately, Lloyd replaced the element, and the oven worked; he also put a few other little things right for me at no extra cost (in the same call out time), and was one of the most competent and helpful engineers I have met. So I can recommend Lloyd and S&F, but I am thoroughly disillusioned with Aga. I have contacted them directly about the ceramic hob being unfit for purpose - it degrades so easily - and they did not want to know. Such a shame.

p. s.

Impeccable & speedy service. This is the third time I have used staunch & flow, each time has been as successful as the last, ensuring a completely resolved issue within 15 mins to an hour max. As a landlord in London it is a relief to have such a consistent and good service with very nice staff to rely on. Thank you very much!

S. P.

I was relieved that one engineer was able to service my boiler as well as my gas fireplaces, of which one had been disconnected. Plenty of chimney flare tests were made to double check the chimneys were drawing the fumes out well. Also the gas connections to the fireplaces were inspected and cleaned. The cost of what I required was not exorbenant. Suzanne Press

E. K.

We've used Staunch and Flow for a number of years and their service has always been excellent. They're friendly, reliable, and do a good job. Highly recommended.

R. C.

We called you before 9 am because our Aga wasn't working. Your engineer came within two hours, serviced the Aga and replaced the faulty part. By 11.30 am it was working again. Unbeatable service by a highly skilled and friendly professional. Excellent.

D. S.

We have used Staunch and Flow on numerous occasions. It is an exceptional firm. Their staff go the extra mile. Reliable. Realistic. Flexible. Economical. Adaptable. Friendly. Skilled. Trustworthy.

a. g.

Lloyd was prompt, knowledgeable, friendly and helpful! He explained everything thoroughly and worked unstintingly. The rates were very reasonable and we would definitely recommend him.

C. N.

Excellent service & value for money. Steve and Devon did a excellent job replacing my unreliable Keston boiler. There was no waffle, just sound advice from people who know their stuff. I highly recommend their services.

I've been using S&F consistently for 5 years now and wouldn't use anyone else. Aga specalists. Prompt, honest and efficient. Super helpful and friendly. Keep up the great work S&F!

L. M.

John visited to fit a new water pump. He was very pleasant and very, more importantly, quick and efficient. I will definitely use them again.

E. G.

Appreciate the quick response and professional service to fix hot water problem. Especially in the week before Christmas. Also diagnosed and fixed a long term mystery leak in kitchen. Recommend!!!

L. M. W.

Craig from Staunch and Flow did a great job replacing my boiler and was excellent value compared to other quotes. I would definitely recommend S and F.

N. R.

Good service. They showed up on time and fitted my new shower. Left bathroom clean and tidy. Good value for money.

L. W.

Craig was recently sent to fix my shower, I found him pleasant and professional and he was able to come over at my convenience. I recommend him and Staunch & Flow.

W. S.

Arrived on time, polite and knew what they were doing. What a relief to find a reliable plumbing service at last, would recommend.

L. B.

Have been using them for a few years and always found them good and turned up when they said. Nice staff would recommend

A. K.

Last Sunday one of the pipes in my house broke down, my husband hired a handyman through Staunch and Flow – they provide emergency plumbing services 24/7, it’s a little bit expensive but we recommend them.

P. C.

Reliable, knowledable, and superb communication. Have called them out a number of times and always been impressed by their professionalism. A little on the pricey side, but you get what you pay for.

P. L.

Very impressed at the service from Staunch & Flow's engineer, LLoyd, who knows about Rayburns, how they tick, their foibles and how to fix them. The Admin back-up is also very good>

W. F.

Incredibly helpful. Installed a new boiler, tank, hot water cylinder and pressurised the whole system. Very quick and am very happy with the result...