Reviews of Ferndown Estates. (Real Estate Agency) in Birmingham (West Midlands).

Ferndown Estates

120 Reviews

67 Comments

Real estate agency

Real estate agent

32 Station Rd, Marston Green, Birmingham B37 7AU, United Kingdom

Description

Information of Ferndown Estates, Real estate agency in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Ferndown Estates

Reviews of Ferndown Estates

m. m.

Ferndown Estates are a fantastic estate agents who have dealt with all my property needs to the highest standard. They manage my rental property and i'm so pleased with the service received. They found and vetted a great tenant who has always paid their rent on time and taken good care of the property. All correspondence with both myself and the tenant are dealt with quickly and in an efficient manner. A seamless service which makes renting out my property easy and stress free. I wouldn't hesitate to recommend Ferndown Estates for both their rental and sales services.

C. B.

I 100% recommend Ferndown. Thelma was amazing at getting us moved in smoothly and quickly and the whole team were brilliant during the moving out process too! Very happy with our overall experience.

S. J.

Recently i have been ill with coronavirus. The support i have recieved from Thelma and the letting team has been amazing. Repairs are always carried out quick and in a very professional manner, communication from Thelma is also very professional and is to a high standard.

T. M.

Absolutely first class from Ferndown Estates. If it had been left to my own estate agents I'd still be waiting to move now. My family & I can't thank Charlotte enough for her efforts in getting us moved, went way above and beyond what would be expected from the sellers agent.

N. M.

Was a very professional company, always replying very quickly with the information asked or to keep me updated where we was in the process. Been a first time buyer and didn’t really know what was going on or to expect and they made it very easy even helping with chasing up the solicitors even before I had myself. This was even with the 3 month delay moving into the property due to issues outside our control. And putting up with my constant emails especially with this last issue. Definitely recommend using this company to anyone wondering.

L. N.

Excellent throughout the whole process from start to finish. They took total control of the whole process and they always got the answers I needed. Second house we have sold through them and I would 100% use again. Highly recommended. Well done Ferndown 👍👍

A. A.

I bought a property through Ferndown. They kept me updated the whole way through, dealt with a long chain and Charlotte stayed on top of it incredibly well. My purchase came through in time and so we beat the stamp duty deadline. Incredibly grateful for the outstanding service.

a. b.

Great service! Can not fault their work in any shape or form. Amanda was extremely helpful from start to finish in the whole process of finding a tenant for my property.

E. G.

From start to finish Ferndown were excellent. Our first contact was with Alex, the Lettings Manager, who talked us through the whole procedure of selling a property. He arranged all viewings, adhering to Covid restrictions, and did the majority of the viewings himself but keeping us informed on their progress. Thanks Alex – excellent. Last but not least we have to mention Charlotte Lees who became our main point of contact with Ferndown once the property had been sold. She updated us regularly and did whatever was needed to progress the sale. What a star and a great asset to the Ferndown team; thank you Charlotte. So finally thanks to the whole Ferndown team for being brilliant at what you do. We would have no hesitation in recommending Ferndown to anyone selling or buying property.

K. E.

Absolutely fantastic service from all at Ferndown. From meeting Adam when we first viewed the property, to John confirming the next steps once our offer was accepted, to Charlotte then guiding us through the whole way. Everyone has been so warm and friendly. Charlotte went above and beyond to help answer any questions and done everything she could to keep things moving and constantly kept us in the loop. We honestly cant thank Charlotte enough, we are so grateful for everything. As first time buyers this was all new to us but Charlotte's knowledge and guidance throughout has really impressed us. We also thought it was a lovely touch to give us a gift box when we collected our keys with some essential items when you first move in. Thank you everyone. We will 100% recommend Ferndown to anyone we know looking to buy/sell. We are very happy in our new home.

C. L.

We had seen two properties with Ferndown and were very impressed with their knowledge of the properties. We had recently sold ours and our estate agent wouldn’t be able to tell potential buyers anything about it because they never asked us! However Ferndown were able to tell me about local schools, amenities and key information about the properties. We met John who we felt wasn’t pushy, but was very knowledgable about the house and local area and gave us time to consider our options. Once we had our offer accepted we then worked with Charlotte who we felt was fantastic and kept us informed of the progress of the whole chain and ensured that we were fully informed. She is an asset to the company. We would highly recommend people to use this estate agents.

D. T.

I have recently sold a property through Ferndown Estates. I mostly dealt with Ian, Adam and Charlotte who were all extremely professional and very helpful. All e-mails were dealt with promptly and efficiently. Charlotte was my main contact once the house was sold - she updated me regularly and did whatever was necessary to progress the sale. She is a credit to Ferndown Estates. Suzanne

a. d.

I have been letting my properties on full management with Ferndown for the last 18months. They have provided excellent service for the money I pay for management. Ferndown sticks with rules and regulations and make sure the client needs and landlord needs are met. Thelma and the team has been a pleasure to work with and I have the peace of mind that my property is well looked after. I would highly recommend Ferndown for full letting management, if you are living away from property.

M. W.

Very efficient from the start, good communication especially from Charlotte our progress chaser who contacted us regularly with news in the progress of the sale right through to the end. Thank you

M. A.

Viewing properties with Ferndown was always friendly yet professional, taking Covid restrictions into consideration. I felt our agent was friendly without being pushy. Once we'd decided to purchase we were passed to a different rep who was always sure to keep is in the loop every step of the way, either via email or a phone call. We were able to contact and get a speedy response and have even had things sorted post completion. Highly recommended.

C. P.

I can not put into words how amazing Ferndown Estates are, even with a particularly difficult house purchase, from start to finish the team were incredible. From arranging the original viewing, then letting us set up a half an hour second viewing after our offer was accepted so we could show our parents the property (this was particularly important to us being first time buyers) and all the support throughout the difficult process. I truly believe if it was not for Charlotte being so amazing and hands on we would still not be in our house now. It was a particularly difficult house purchase and Charlotte was always there for me to have a rant and cry down the phone (sometimes sad tears but eventually happy tears!) She constantly kept the pressure on to both solicitors, working so hard to ensure progress was being made, and was always the first to call me with updates so we could ensure everything got done as quick as possible. We are eternally grateful for all you did Charlotte as you are the reason we are now sat happy and well in our first ever home. And I genuinely already miss speaking to you regularly for a chat as you managed to always reassure me in the lowest of times when I thought the house purchase was never going to go through!! I would recommend Ferndown Estates to anyone and if we are to ever sell our house we know instantly that we will want to use Ferndown Estates. 100% recommend!!

E. C.

Very impressed by the exceptional level of professionalism at Ferndown. Top communication, great advice, very smooth selling process. Thank you Ferndown!

C. S.

Would highly recommend Ferndown Estates if you are looking to rent or purchase a property, we couldn't be happier with the customer service received. After waiting a long time to move into our first home, Ferndown Estates were professional, supportive, efficient and always on hand to answer any questions. We wouldn't be in our first home if it wasn't for the dedicated staff there to make it happen for us! A huge thank you to Ian, Adam, Thelma and Mandy for their help from initial enquiry to moving in day - we absolutely love our new home!

K. L.

We used Ferndown for the sale of our home, (and thanks to the pandemic) a temporary rental property then finally for the purchase of our forever home. You will not find a more knowledgeable and dedicated team, we would 100% recommend their services, whether you are looking to sell, let/rent or buy. Trust the Ferndown family to take care of yours!

A. A.

My husband and I purchased a property through Ferndowns Estate Agents. I can wholeheartedly recommend this company. From the initial enquiry to view our new home, to the viewing itself and the completion we could not have asked for more from the team at Ferndowns. They helped us massively when we were let down by our own estate agents too. They were understanding, attentive, on the ball, friendly, approachable and unbelievably caring to all parties. You can tell by just emails and phone calls that they genuinely want the best for their clients. They have been simply amazing. We couldn't thank them enough. I would have no doubt in recommending them to anyone.

C. O.

Recently purchased my first home through Ferndown Estates and the service provided by Alex the agent and Charlotte the sales progresser was second to none. I was kept up to date throughout the whole process and any issues raised were dealt with in a professional way and timely manner. It was a pleasure to deal with them both and cannot say thank you enough for getting this sale completed so quickly. Alex also went above and beyond and delivered my keys direct to my workplace on completion day as I was unable to get there during office hours due to work commitments. THANK YOU BOTH! :) Will defiantly come back to yourselves for any future property purchases/sales.

E. B.

So what a roller-coaster it was for us! From start to finish the whole team at Ferndown were nothing short of amazing! They went above and beyond for us and were always professional all the way through! A special thank you goes to Ian, Adam and John who listened and dealt with every concern that i had, responded to my phone calls and emails, reassured me and constantly supported me beyond their roles (especially Ian who went on a crusade to try and solve the issues we had!)i will be eternally grateful! Can't leave a review without mentioning the lovely Alan who was really great, showing us round a few houses until we found the one! And last to get a special mention is Super Charlotte who was so lovely and funny in the after sales team! Charlotte is like a solicitors fly at BBQ she will not go away until she has the answers she needs to keep her customers informed! She really works so hard to keep communication going and ensures all are on the same page so that conveyancing is a stress free as possible! So thank you to the Ferndown team for being great at what you do although i am hoping to not have to need your services for a while, in a strange way i will miss you! 😊 x

S. Q.

I was a first time buyer and everyone I had contact with were so helpful. From the very start of showing me the property, to chasing up the sellers solicitor (this happened a lot) I can not fault them as estate agents, really friendly and responsive. Never have to wait long for a reply. Special shout out to Charlotte, who looked after me, she was always so friendly and helpful. I could not have asked for anything more.

S. B.

Being a first time buyer everyone kept saying the whole buying a house process was stressful, especially doing it alone. But my experience has been made so easy by ferndown estates. Communication with Charlotte and John has been perfect throughout. Picked up the keys to my new house today and I was gifted a starter box from ferndown. Would 100% recommend using them.

V. T.

Ferndown were so supportive throughout what was a very difficult process, but credit must go to Charlotte who went above and beyond and listened to all the problems and fears I had and helped in any way she could. Charlotte kept me up to date with every step and did not stop chasing until the house was sold! Charlotte persists and does not give up! So pleased to have had Charlotte selling my house for me!

J. H.

Ferndown did a great job when selling our property in 2020. Adam and his team did an amazing job in marketing the property. Adam’s knowledge on the local market and his advice on sale price was great. We were unsure having never sold a property before but trusted him and we are so glad that we did. His advice led to 10 viewings within a week of listing and offers from multiple buyers days later. A sale was agreed around 2weeks from us listing for sale. Amazing. The conveyancing process was understandably long due to the Covid-19 pandemic and a long chain for our onward purchase. But Ferndown’s team were active in chasing progress every week. Towards the end of the process Adam and Charlotte at Ferndown were chasing third parties daily and keeping us fully updated at all times. A great service that went beyond our expectations.

N. S.

I have recently purchased a property through Ferndown Estates, and I cant recommend them enough. The staff at every point of my journey have been proffesional, kind and very efficient. The customer service skills displayed by all the staff members was breath of fresh air after 6 months of dealing with other local agents. Wish I could give them 10*s.

A. T.

Adam at Ferndown was a pleasure to deal with and did a fantastic job of selling our house. He was always available on the phone, kept us well informed during the whole process and took a personal interest in our selling & buying journey. The rest of the back up team were also very helpful and good to deal with. I would highly recommend using them to sell/buy your house.

m. s.

Written on behalf of Sophie Ashford. I have recently purchased a property through Ferndown Estates and I can’t recommend them enough. Viewing the property was friendly and professional, taking Covid restrictions into consideration. Once I decided to progress with the purchase, I was updated regularly and any queries I had were answered immediately. Ferndown now manage the letting of the property for me. They have provided excellent service and I would highly recommend Ferndown for letting management. Thanks to all the team involved!!!

B. D.

I Just moved into my new home last Friday, defiantly 5 stars to Ferndown Estate, especially to both Adam and Louise. Hadn't been their huge efforts on my case, I probably wouldn't be able to get my dream home. I would definitely recommend Ferndown Estate for the following reasons: 1. They are professional. I was briefed of the property marketing info and had room photos professionally taken by Adam, and one later it went on the market and got sold agreed within two weeks time. 2. They are really good at monitoring and chasing progression throughout the whole chain. A big thumb up to Louise, as in my case, there are so many people are involved: my sales/purchases solicitor, the Estate Agency(the property I was purchasing from), my buyer's solicitor and my buyer's buyer solicitor. She has been doing a fantastic job to keep all parties informed and satisfied. 3. They are fabulous with regards to crisis handling. The chain collapsed unfortunately due to the bottom of the chain pulled out right before the exchange. I was disappointed and panic and had a lot of pressure from the new home developer. Adam guided me through it and managed to keep the whole thing progressing. It has been a long bumpy road for me, and I am so glad that I have been through this with Ferndown Estate.

R. S.

Ive recently sold through Ferndowns and my sale was messy and a lot of the professionals with a part to play of the chain were even surprised with how bad it got - mainly due to my buyer and solicitors. However Charlotte was amazing with the progression. From the moment she took over looking after my sale she kept me informed, I didn't have to chase her and I can honestly say I don't think she could of done more for us - she went above and beyond, felt like even on a personal level it was important to her. We felt valued. It was chalk and cheese the experience we got with other companies within the chain. We would of not sold and let our property out and pulled out the sale if Charlotte wasn't part of it when she was, we were days away when we got introduced to her. Charlotte is hugely responsible for our review - If I was hiring in my business I wouldn't hesitate to employ her, I know she would do her utmost to do her best and she does it well. Thank you Ferndown, thank you Charlotte!

F. H.

After around 4 and a half months since offers were accepted I finally moved into my new property just before Christmas, which would not have happened if it was not for Charlotte at Ferndown! At first, everything was very slow and there were a lot of issues that were getting very hard to deal with, with numerous problems that never seemed to get resolved... but Charlotte joined onto our case around half way through and this was when things started to get pushed through much faster! Charlotte ALWAYS kept us up to date, was always on our side and continually pushed through our sale, which other parties definitely did not do. Charlotte was always on hand to help, and without her pushing as much as she did, I do not think we would have been in our new house before Christmas! I would recommend Charlotte to anyone moving house, she is very understanding and supportive, and is always great to have a chat with! Will definitely miss chatting to Charlotte on a daily basis! 100% recommend!

A.

I would highly recommend using Ferndown Estates.I had been with an alternative agent and wasn't getting any where fast.My sister recommend to give them.Ian Sale Director came to view the house the sales details were produced then the house was advertised.I had a lot of good quality viewings and the sale was agreed in just over 2 weeks.Due to the Covid situation Ferndown Estates kept me updated every step of the way. Thanks once again for all your help along the way Andrew

R. A.

I was initially introduced to Ferndown a few years ago by a landlord that highly recommended their services. Having since built a great working relationship, they're a regular go-to for best practice and industry advice. A great team that really cares about their delivery. Highly recommended : )

c. f.

I have 3 buy to let properties which have been managed by Ferndown estates for over 10 years. The very nature of having properties managed means lots of people being involved such as obviously tenants, tradespeople and all the management staff. I can guarantee that if you join Ferndown estates and if you ever have any complaint about anything or anyone then the main man Mr Ian Crampton will happily sort any issue you have. To me Ian has become more than the head of a letting agency. Ian is such a likeable person and will always do his best to be friendly reassuring and professional. Ian has worked with the same team for many years which I think says a lot. On the whole I have found the team at Ferndown estates to be friendly and professional. They go over and above to find suitable tenants. I have had many tenants over the years who were screened by Ferndown estates and I have not had one bad tenant and when you consider that the main reason people avoid being landlords is the fear of a bad tenant then the chances are if you join Ferndown estates given my history you should be okay. When I first became a landlord I decided to maximize my profits and manage my properties myself and leave the finding tenants and agreements to Ferndown estates. On a couple of occasions Ian asked me if I had considered fully managed. Eventually I gave fully managed a go and I haven't looked back. It has taken away so much doubt and hassle that can come from being a landlord. They have all the legal requirements and tradespeople covered which makes being a landlord a lot easier. Yes you can make more profit managing your own properties but I have found that for what it costs it is worth every penny. If you do decide to give Ferndown estates a go have a chat with Ian, Thelma, Sharon, Mandy, Dawn or Joanne. They are a top team and if your experience of being a landlord is as good as mine you will not go far wrong. Be fair to your tenants. In my experience they have generally been good people. Good luck.

w. A.

Hi all Each and every one in the letting team is sincere and hard working. You are always there for me. Each and every one of the team is very helpful and friendly. The top of the team Thelma is a brilliant person. Dr.Al-Bermani

S. S.

Ferndown Estates are professional, courteous and extremely efficient. They do what they say; they find the right buyer for your house and then guide you through the process with ease. They are a family business so you get a personal experience with them and are made to feel valued. I would not hesitate to recommend Ferndown and will definitely use them again. Well done!

k. m.

What a Journey selling my fathers property but we got there in the end! A big thankyou to the team at Ferndown. Charlotte who has been my point of contact has been amazing checking in with us on a regular basis which was really appreciated.

M. G.

Fantastic service and very professional !!! I have recently bought a house as first time buyer , and it could have not been any easier and stress free if it wasn't for charlotte, who works at the Marston green branch, she has made my experience soo pleasant, by chasing up the lawyers and keep me up to date with every step from start to finish. She was very professional throughout the whole process and handed the keys to me herself. I would definitely recommend using this service as it will make the process so much easier.

S. I.

Really happy with the way Sam from Ferndown Estates has dealt with us during our purchase of a property. She was really professional, thoughtful, informative and trustworthy. She kept us updated throughout the whole process. Even though our purchase took longer than expected (due to other circumstances), we were glad we had Sam to help us throughout. Would highly recommend. Thank you Sam!

Z. T.

We absolutely fell in love with a rented property through Ferndown and they were fantastic from the beginning. This property was not easy to get, there were lots of hurdles but Ferndown were kind, patient and supportive throughout the process and now we are living in a beautiful home which we love. What a lovely bunch! Very highly recommended :)

A. W.

Ferndown Estates have managed my rental properties for a number of years. I have nothing but praise for them. They have been excelent in all respects. Thank you to all at Ferndown for a wondeful service.

C. N.

I have worked with Ferndown for over ten years, Purchasing, Letting and Selling. They cannot be faulted, All the staff are so pleasant and helpful and there is always a cheery welcome and manner with every phone call and contact. Nothing is too much trouble and all potential problems are sorted quickly and efficiently in a very professional way.by a group of people who obviously enjoy working together and providing an excellent end product. Top Marks for a Top Team

r. m.

We have rented a property from ferndown for over 7 years and they have always been fantastic to us. Whenever they was a problem it was done with speed and haste. The girls in the rental team are a credit to the estate agent. The only reason we are leaving our current property as we are moving to a bigger property. Cannot fault ferndown and would highly recommend them to anyone who was wishing to rent with them in future

B. K.

From start to finish, I received exceptional service. I am truly satisfied with Ferndown Estate Agents. They could not have been any better, amazing, Top class service!!!

M. D.

After months of trying to sell our business through commercial property sellers with no success, we approached Ferndown estates, who are local to us, they were very proactive and very quickly found us a interested party. The sale was complicated, however, Ian from Ferndown kept us informed every step of the way. We highly recommend Ferndown and thank Ian and the team for a great job. Well done. Micky and Rachel

S. B.

We have used Ferndown for our rental property and recently to sell our property. Ian and Thelma have been a great help and they were the only constant during this time. I’d like to say we had a great experience from the whole team but sadly not. Thank you Ian for your help securing the sale.

D. B.

Highly recommend Ferndown Estates when it comes to selling a property. The team kept us informed throughout the whole sale process and provided much needed assistance with tasks which we could not handle as we live abroad and our property was empty. Special thanks to Samantha, Louise, Ian and Adam for their efficiency and their professional and friendly approach.

J. &. S. B. G.

Great service from Ferndown.. Full accompanied open house viewings on day one, multiple offers on the first day, all viewers were vetted for affordability before viewing .. Charlotte Lees was an absolute star, she worked incredibly hard on my behalf constantly pushing the buyers solicitors.. HIGHLY RECOMMENDED!

C. M.

We had a very good experience with Ferndown and they will definitely be our first option for future deals. Staff team is very friendly and always wanted to help, the visits are extremely punctual and all questions were solved promptly.

E. V.

We would recommend Ferndown to everyone. Absolutely brilliant service throughout; from the first initial appointment to completion day. Viewings on our property were professional and always accompanied by an agent. They talked to us to make sure they knew everything about our property so they could answer any questions thrown at them by potential buyers. Michelle and Louise deserve an extra mention for their dedication - really went the extra mile for us on many occasions. A great big huge thank you to the whole team - you're all amazing!!

R. C.

Ferndown Estates have been managing our rental property for the last 18 months and we are extremely happy with the level of service from them. Regular checks of our property with photos provided puts our minds at ease, after a bad experience with a tenant while managing it ourselves, our new tenant (found by Ferndown) is settled, happy and keeping the property looking lovely. Thankyou Ferndown team!

R. P.

Adam and Louise were so helpful, we were buying a property through Ferndown Estates and they were always professional and polite. Whenever we had questions or weren't sure what the next steps were, Louise was always on hand to answer. Would highly recommend!

L. R.

Review on behalf of Keith and Caroline Robinson All round very good service. Seem to know what they are doing Special thanks to Charlotte and John Charlotte kept us up to date and was very professional.

R. M.

Me and my partner have just purchased our first house through ferndown estates. As first time buyers we where slightly overwhelmed with all involved but the staff at Ferndown made us feel very comfortable and at ease with the process. They helped at every oppurtunity and updated us constantly through out the purchase and are so friendly. We would like to thank everyone who helped us get started on the property ladder. Thanks Ferndown :D

E. D.

Thelma dealt with my rental property brilliantly, after a really bad experience with our previous letting agent who ended up costing us a fortune for a tenant that was in 5 months. Thelma sat and listened to what we wanted, explained the process and was a lot cheaper that the other cowboys. Highly recommended thoroughly professional. Our new tenants also said the experience was a lot smoother for them than their previous nightmare. We will not be going else where now. Thank you Thelma & the team

A. A.

Well done Thelma at Ferndown Estate for helping my Daughter through this mind field of renting. The company over all is brilliant and the team are kind professional and caring. Thelma put my daughter at ease, and me so well done to the team 10/10

S. -.

Great service and always kept you informed , easy to get hold of and Charlottein the after sales is particularly good at following up your buyer and their solicitors whilst Alex gives you the impression it’s his own house they are selling. My third house I’ve sold with Ferndown in the last 3cyears. All have been great experiences

m. m.

I would like to thank all at Ferndown for thier thoroughly professional job of selling our house. Throughout this horrific pandemic they have been fantastic, special mention must go to Adam and Louise who without thier advice and determination would have been neigh on impossible. My wife and I would recommend all at the office to anyone buying or selling etc Thanks again from Jackie and Martin and see you soon on our next venture

K. B.

Ferndown have been amazing from the very beginning. Very professional, I was always kept up to date with every step of my sale and purchase. Staff team are very friendly and very approachable. I will be recommending Ferndown to all of my friends and family and would recommend to anyone looking to sell or buy.

A. R.

I can highly recommend Ferndown Estates, who have sold our property against all the odds, very professional, kept us informed all the way through the process. I cannot recommend them highly enough. Will definitely be using them again. Many thanks to Ian, Louise and the team. Kind regards Ann & Chris

L. B.

Cannot rate Ferndown highly enough! All staff are friendly, professional, welcoming and most of all reassuring. This was our first house move and we didn’t know what to expect. Ferndown showed us that this whole process doesn’t need to be stressful and we’re always at the end of the phone to help. Would recommend anyone thinking of moving house to use this brilliant company!

N. B.

I would like to thank Ferndown Estates and their team for selling my late mom's house in this difficult time. In the end it was sold quite quickly they did a brilliant job would recomend Ferndown Estates anytime. Thank you Neil.

J. K.

Sam Adam and the team from the off were spot on. When solicitor's were dragging there heals all through the chain I must say Sam in particular was relentless in getting things back on track. If your looking for an estate agent to deal with your property Ian and his team are for me first choice, I have had the pleasure of dealing with them on three separate occasions now and have always received a first rate service.

L. S.

Excellent service from start to finish, Ian and Adam was great with the sale of our property and Charlotte was extremely helpful with our aftercare. Fantastic team would highly recommend

P. H.

Great team who replied to my emails the same day, they also helped push the sale through.

T. S.

Would recommend using ferndown estates. They were very professional throughout the process. Always very helpful with any queries and always quick to respond. Adam , john and charlotte were all superb so thank you very much,

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