Reviews of John Shepherd. (Real Estate Agency) in Birmingham (West Midlands).

John Shepherd

245 Reviews

211 Comments

Real estate agency

Real estate agency

33 Colmore Row, Birmingham B3 2BS, United Kingdom

Description

Information of John Shepherd, Real estate agency in Birmingham (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of John Shepherd

Reviews of John Shepherd

A. I.

Pleasant and smooth experience! Saw the apartment, booked it/agreed, all documents and verification were done online timely. Moved within 20 days from viewing. Nice and detailed documentation, inventory, continuous support and assistance. Special thanks to Megan Johnson. Post move support was excellent and always got reply and response from John Shepherd. An all star experience indeed. Location: Birmingham, UK

D. P.

Initially I had a bad experience with this company, however once Charlotte Ford became my point of contact everything started running smoothly. She responds to emails in a timely manner and is professional.

A. M. O.

Jonathan was helpfully able to carry out a property inspection during the lockdown via video link. This was most helpful as we could virtually tour the rooms and point out potential problems. Jonathon was very polite and positive and this was a really useful way of still being able to report on the property. - Alexandra

S. A.

Lily from the Bham branch has been very helpful to me and my husband. She replies promptly to our emails and is always happy to answer our queries. She represent John Shepherd very well

J. M.

Drew and Lily have done a great job in letting our city centre flat. They have been helpful and professional throughout the process and given good objective advice when needed. I will certainly use them again in future

J. H.

John shepherd lettings managed my transition into my new property and maintained fast contact and professionalism despite the difficulties of coronavirus . Special thanks to Lily who was very helpful.

O. W.

Brilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend 😀

R. S.

I would definitely recommend John shepherd! Charlotte Ford has been so helpful and efficient throughout the whole process and I am really happy with the property I now have! Excellent communication and care.

H. N.

I had a very easy and pleasant moving in process with the help of Lily. I had a unique situation where moved out of my old flat early whilst awaiting to find a new one and I was helped a lot during this process to ensure I was moved in as quickly as possible.

R. W.

Drew, Lilly, Megan and Charlotte, have been amazing, from initial contact about viewing the appartment after seeing on-line, to acutally moving in, was quick and hassel free. Far far easier and friendlier that some agents I've delt with in the past; and will use them again should I ever have to move.

R. C.

Thanks to John Shepherd and in particular the agent Lily Johnson I quickly found a nice flat to rent in Birmingham center. Quick replies, fast process and always clear answers!

K. M.

We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact her she's been super responsive and helpful. When the tenancy ended, Charlotte helped us to get everything wrapped up, and returned our deposit promptly, making the usual stress of moving that little bit easier. A great person to deal with.

D. K.

The team has been very helpful and professional I providing a fully managed letting service. We have just completed one tenancy, and get have found us new tenants promptly, and managed the transition well.

J. R.

Very happy with the service. Friendly, quick to find tenants & excellent communication throughout the process. We will continue to use them in the future & would recommend them to other landlords in Birmingham.

I. K. C.

My experience with John Shepherd has been good. Drew has helped to get all the documents sorted and I've moved into the apartment within a month of viewing it.

C.

As tenants we have had a good experience with this estate agent, any problems we have reported have been dealt with quickly and Charlotte is a very friendly and helpful property manager.

a.

Great experience. Understanding, hard-working with knowledgeable and friendly staff. For my money, the best estate agent in Birmingham bar none. Lily and Drew were fantastic.

C. W.

Despite the Covid-19 lockdown and having to work from home, Lily Johnson did a fantastic job of completing the handover from the developer, marketing the property and finding a tenant for me, quicker than I could have hoped for in this climate. Thank you so much!

B. H.

Kate's been great and so prompt with helping us with any issues in the flat. Very happy with the help she has provided since we've moved in!

M. H.

We had a visual inspection online with Charlotte ford we told her the problems we have had at 72 prince of Wales lane B14JY and it seems that Charlotte has got in touch with cm buildings about some work that need doing with the property.

K. T.

Lily has been very helpful through all the procedures from the first house viewing to collecting keys in the end. Very fast and easy. Thank you for the patience and all the efforts with me.

M. B.

I’ve carried out work as a contractor for John Shepherd Lettings for over 10 years and during that time I’ve built up a good working relationship, wouldn’t hesitate to recommend Debbie and everyone in the property management team at Birmingham

J. C.

Charlotte has been offering continuous support during my stay with John Shepherd. She has kept me updated with everything that needed my attention and always been there to answer my questions. Thank you!

T. B.

I am a contractor to John Shepherd and have worked for them for many years my experience with them has been good especially Debbie who is efficient, professional and pleasant to work for which is rare to find. All the letting staff i would recommend as well.

K. N.

Drew Swadkins is very professional and responsible agent. If you have any issues, he will sort it in a few seconds. Highly recommend him. Best Birmingham city lettings agency with no doubt!

D. C.

Charlotte as property manager has been a great help during our time renting through John Shepherd. Always very responsive and happy to help with anything and everything!

M. B.

Very good and speedy Service from John Shepherd. Would like to thank Lily/Megan especially for the service delivered from the day one till we moved in with all the proper documents. Looking forward the same service in the coming days.

J. H.

The process of renting out two properties with John Shepherd was made very easy with Lily and Drew who were very helpful and good communication was maintained throughout.

I. M.

I’ve had the pleasure of working with Lily Johnson who has been nothing short of incredible since the viewing. Most certainly the best letting agent I’ve come across to date. Keep it up Lily!

M. D.

John Shepherd has been managing our investment property for over seven years now during which time they have been professional and proactive both in terms of finding new tenants and managing the tenancies.

M. R.

Would just like to say what a stress free and profesional service Kate has provided. I had a few maintainence issues and kate gets it sorted in a timely manner and always keeps my updated. Thanks Kate.

A. G.

Great service from Emilie and Maggie on my purchase which is currently in progress. So pleased with the communication and support all through this process. My thanks to you, Emilie and Maggie. All the best.

T. A.

Lily and her team were friendly, professional and alway kept me updated. They have marketed and managed my property very well and highly recommend them.

A. M.

I have been renting through John Shepard for over 3 years now and they are the best letting agents in Birmingham I have experienced. Gita Patel at the Birmingham branch is an excellent property manager. She always replies promptly and goes the extra mile to solve any issues that have arisen.

J. N.

Very pleased with their persistance in helping us with our purchase. They have been so helpful we wouldn't hesitate in recommending them. Thank you Maggie and Emily.

S. J. W.

Very pleased with the service from John Shepherd in Birmingham City Centre; both Drew and Lily were very professional in helping me secure the property and move in also. I would definitely recommend!

D. C.

Quick and straightforward - friendly staff that are easy to get in contact with and enthusiastic to get things sorted. Charlotte has always been extremely helpful and gets things done quickly.

J. J.

The team throughout (especially Charlotte) my tenancy were fantastic and really supportive. Best letting agents I've ever used

M. B.

Very Good service from moving in till Move out. Would like to thank both Charlotte and Gita from John Shepherd, who closely work with me. More professional and structured.

-.

I found the professionalism, courtesy and knowledge from Lily to be highly commendable. She is a real credit to the company and a pleasure to work with.

S. M.

Lily and the team were great from start to finish, very efficient, a very quick turnaround and we were kept informed throughout the process to make the whole process simple and pain free. Thanks

S. R.

Gita Patel has managed the house I have rented for the last two years, she is terrific , she resolves any issue as soon as possible and her response is always quick and she has always provided us with amazing service.

a. t.

Thank you Lili Jhonson for all your help. You have been briliant. Just in a few days you have sorte our probleme. Good and fast quality service Weel done for the best agent and best agency 🌹🌹🌹

S. H.

Pippa & Marilena at the Cannock offfice have been very easy, helpful and friendly to deal with. From viewing to paperwork everything has been done quickly and smoothly. Communication is excellent to. Highly recommended.

r.

I have just moved into the new flat that I found through John Shepherd. I would like to thank Emily, Lily and Megan at the Birmingham office. Emily showed me the property and her friendliness made all the difference seeing the place for the first time. It was then Lily and Megan who took it over from there and did a stellar job seeing me through the whole process. They were accessible and amicable at all times. They patiently answered all my questions, and I did have many given it was my first time renting a property in the UK. They accommodated all my needs and put all my concerns to rest. They made the process I dreaded painless and smooth. They are professional yet compassionate which is exactly what one needs entering the rent cycle for the first time in a country other than one's own. I am grateful for all three ladies and particularly sending gratitude out to Lily and Megan since I interacted with them the longest. They continue to answer my questions and address my concerns. Thank you for helping me find and settle in a cosy flat that I am happy to call my home.

D. M.

Very professional and helpful! Drew is a fantastic agent! He was really helpful even when I called him 5 times a day. Highly recommend!

A. S.

Let my apartment through John Shepherd. Excellent service from start to finish ... Lily at John Shepherd made sure the process was simple and hassle free... would thoroughly recommend

V. K.

Thank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.

A. M.

I have had the need to contact John Shepherd a few times and I have always had a speedy response to my issues. Charlotte is very helpful.

J. M.

From the viewing with Drew and conversations wiith Lilly and meeting Megan to pick up the key's to our beautiful new home absolutely fantastic professional team kind courteous highly recommend you go with them

D. P.

Have found them very helpful - clear, quick to respond and staff go out of their way to get things done. Particular thanks to Rhiannan and Lily for all their help, particularly during the challenging times of 2020.

K. P.

My experience with John Shepard has been amazing working with Charlotte Ford has been a breeze she has made it so easy and straightforward.

M. Z.

I’d like really to thank Charlotte for being very helpful and quickly responsive to any queries. It’s really important to feel always supported, especially when you are renting.

S. P.

Renting a flat with them as our letting agents. Have sorted all problems swiftly, dealt with Lily who has been great.

s. c.

Great service from Drew and Lily for a first time renter like me. The process was simple, quick and explained well. No question has been too much trouble. Thank you

A. K.

My experience with John Shepherd has been fantastic throughout the whole process of renting a flat. Lily Johnson was the person I was mainly liaising with and I would like to praise her for the excellent service she provided me with. She has been very helpful and our communication has been smooth and accurate. I had no problems whatsoever and I would highly recommend Lily and John Shepherd agency!

H. M.

I had a great time dealing with John Shepherd's Birmingham Branch. Thanks to Drew, Lily, Emma and especially Debbie for making check out painless!!

J. N.

Had a great experience with the staff from Birmingham. They have always been super fast to any of my enquiries even at late hours. Would recommend

I. H.

Drew was very professional in securring a new tenant for me and I really appreciated the regular updates, even when viewing numbers reduced.

O. K.

I Rented a property through John Shepherd and it was managed by Nanci. She is so efficient and is always on hand to help when ever we need it!

A. D.

The staff are quite friendly and reply quickly to queries. The contracts are very comprehensive and ensure you're covered under all eventualities.

f. C.

We're just starting our sales journey and are pleased to say we're extremely happy with the service and progress made todate, special thanks to Emilie and Courtnie.

K. H.

Lily Johnson has been nothing but professional and very helpful especially during lockdown, I couldn't recommend them any more!

A. P. K.

Great service from Lily Johnson and Megan! Both very reliable, understandable and most kind! Super quick on responses.

S. A.

Have dealt with Emma at the City branch for a number of years, and have found her to be highly professional and pleasant at all times . Keep up the excellent work !

H. J.

I have been dealing with Kate regarding a few maintenance problems ive had. Professional and dealt with it efficiently. Thank you 😊

D. V.

Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.

S. H.

Lily replies to emails very fast! Very helpful.

S. G.

I have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.

O. J.

Found the property on rightmove and Lily has been an incredible help from start to finish! Can't thank her enough!

H.

Megan was wonderful throughout, from viewing the property, to promptly responding my queries and assisting me along the way.

J. B.

Maggie and Emilie are both approachable and excellent response times to email and communication. The website is user friendly and well designed.

O. T.

Straightforward process and upfront about all fees right from the beginning. no hidden costs or surprises when signing the agreements. helpful when dealing with questions or requests

J. G.

I have been dealing with Kate for my renewal and maintenance and she has always been very helpful and friendly .

g. b.

Lilly is very nice and helpful. The company are sometimes a bit slow but seem reasonable overall.

B. P.

Great service from Gita Patel at the Birmingham office. She sorted my maintenance issue swiftly and empathetically.

M. N.

Excellent, efficient, friendly, prompt and proactive service from Lily. Can not recommend her highly enough. Thank you!

j. s.

Thank you Gita our Property Manager you are always available, always professional and an asset to the Company

S. T.

Fab service, Kate was great, she sorted everything out for me fast and efficient , lovely lady aswell. Thanks

F. S.

Smooth lettings process and great response times from our property manager Charlotte Ford since moving in

L. G.

I found Lily & Drew to be extremely efficient and helpful in handling the letting of our Birmingham flat.

T. G.

A very efficient and professional process, my agent Lily was excellent. No hidden letting fees.

A. A.

Professional and friendly team. Good communication and very responsive. Fees upfront and no hidden charges. Always helpful when in need. Highly recommend!

M. S.

Thank you to LILY and DREW at John Shepherd for being amazing agents. You have both been so accommodating and helpful!

C. P.

Thanks to Drew and Lily and all the team at John Shepherd for a swift and trouble free letting experience - very efficient and friendly service, I would recommend highly.

L. L.

I’ve been dealing with Kate and can’t fault her, very polite and helpful, thanks!

N. N.

I dealt with Lily and Megan, both very helpful. The whole process went smoothly

I. R.

Excellent service from the start of finding a tenant, to the time when the tenant moves in. All handled without need to be involved

S. J.

Lily Johnson has provided me with an excellent service when I was looking for lettings. She has always been giving the fastest responses as she can and all done as promised. It's great to do business with her beyond all doubt. Thank you!!! Thumbs up!!! Also, Charlotte Ford has been very helpful as well since moved in my property March 2019. She has been reliable and efficient. The communication with her has been great. Would highly recommend. :)

V. F.

Great costumer support while renting apartment. Recommended for foreigners just arriving in the UK.

R. T.

Great service from Lily and Drew in the Birmingham office. Made the letting process very straightforward.

J.

Thanks for your help, Destinee! The apartment is great and we're enjoying it a lot here.

M. F.

Good and friendly service, I would recommend it to both new tenants and landlords.

S. I.

Lily was/is brilliant. Made what could be a painful process really smooth.

M. H.

Great efficient service offered. Special thanks to Lily for always providing quick service and turnaround on responses.

A. H.

Very helpful, friendly staff who do their best to accommodate clients in terms of visits, maintenance and questions - would recommend!

K. H.

Great service from everyone involved from start to finish. I would certainly recommend!

T. L.

thank you for Megan，her is very friendly and very nice.

A. B.

Lily Johnson is professional, courteous and efficient.

w.

had a good experience with this agent, unlike other agents I got a good amount of deposit back which used to worries me a lot. I really definitely recommend it to my colleagues. Charlotte is really responsible and she also keeps my letters after I moved away, and that letters are all important. They always response in time and not bother the tenant. Lily was nice was helpful as well. I am happy with the agent.

E. M.

Excellent service from Shannon Marsh. Everything went to plan. Always responsive.

D. W.

Amazing service from Charlotte!! (And of course the team) Thanks a million!!

B. M.

Megan was very helpful today😊, got everything sorted out

E.

Great service with Kate for my renewal.

p. b.

Amazing company

A. M.

Drew and Lily have been excellent

K. E.

Helpful and made our move easy

D. W.

Good service from Maggie and Emily.

Y. S.

Very good overall service and neat process

A. W.

K. O.

Lily has always been professional and very helpful in helping with my enquiries. Really easy to work with and excellent communication. If you are looking for an estate agent that cares every step of the way then I highly recommend John Shepherd.

H. C.

A mention for Gita, whom has looked after my property interests competently in every way. Nothing is too much trouble and she clearly has her clients best interests at heart, professional through and through. Keep up the good work Gita!

S. M.

R. G.

M. D.

J. C.

C. J.

A. P.

K.

r.

A. R.

B. Q.

Y. X.

All the housing resources are real and effective, with complete pictures and texts, and complete relevant key information. Especially, the video viewing during the epidemic makes people feel at ease. I would especially like to thank Lily and Megan, who have been very responsible since the inquiry, and responded to each email very quickly. All kinds of contract information were clear and painstaking, and the service was excellent.

E. P.

C. O.

I have just let a property with John Shepherd Birmingham & would love to give a huge shoutout to Lily Johnson. I have never had an easier transition moving house. Lily is fantastic at her job, extremely efficient with the whole process! Any queries she has been quick to answer and kept us up to date with everything. Can’t thank Lily enough for all her help! Highly recommend using this estate agents. There the best! X

L. G.

Whilst everyone is getting used to working around the 'new normal' I must say I am impressed with how John Shepherd have embraced this! My tenancy was due for renewal and I had a few snaggles In my property. After speaking with Kate the issues were looked into and dealt with quickly (very quickly actually given the fact were still in a pandemic!) and the renewal was agreed. I was informed about extra work that needed doing before my renewal with electrical testing and i was updated from start to finish on why what and when and how. Extremely professional and perfect communication. Maybe the new world we are in wont be so bad after all based on current experiences if everyone embraces it as Kate and John Shepherd have.

K. K.

My experience at John Shepherd was absolutely amazing. My agent Lily from the John Shepherd branch in Birmingham on Colmore row, handled my move with such grace and efficiency that I honestly do not know how the process would’ve progressed without her. She made sure all my queries were answered with the most detail and ever so promptly, irrespective of what time or day it was. I have never had such an efficient as well as informative agent experience before, but I can honestly say I would fully recommend John Shepherd. Overall an utterly helpful and pleasant experience!

a. a.

I first seen this property on rightmove and contacted the agents and was put through to Lily. Lily has been amazing throughout. No matter what we asked her, she responded quickly and always answered our query. She went over and beyond to ensure we had everything we needed and arranged alternatives if the first solution wasn’t available. 100% recommend as Lily was fab throughout everything! Thank you again ☺️

A. B.

I rented my flat through John Shepherd and they have been very professional during the 4 years I have been living there. I had a few maintenance problems in my property and they always provided a fast solution. I recently have ended my tenancy with them, and the process has been very smooth and Charlotte has been always in contact with me for everything even during Covid-19. In conclusion, and comparing with my friends's experiences with other Estate Agents, I definitely recommend them.

Y. B.

Just moved in and found a few minor issues and contacted Property Management Team. Spoken to Charlotte and I am very satisfied with the quick and professional service provided by her for the resolution of these issues. On 7 Oct 2020 Another 5 stars for Charlotte for getting the heating issue fixed quickly. Very professional and clear communication, thank you and keep up the good work you already do.

B. M.

I wanted to write this once I’d settled in the flat i am renting. My experience with John Shepherd- Birmingham has been nothing but a bliss. If i could give more than 5 stars i would! From viewing the property i dealt with both Megan and Lily Johnson and they were very professional, patient and understanding, I cant fault either of them. Communication was fast and any questions i had were dealt with in a timely manner. Having rented from other agencies which shall not be named, I will say that i was caught off guard as i was dreading the whole process due to bad experiences I’ve had in the past. I strongly recommend John Shepherd to anyone out there. Thank you Lily and Megan!!

m. m.

Such amazing experience with a great team ! Deebie lock is the most professional and attentive agent I never had ! No matter what I asked, she responded quickly and always answered my query. Sadly I had to eft John shepherd due to relocating but the leaving process was very smooth with Debbie Lock who responded very quickly to provide me references and all the details for my end of tenancy - I knew what was expected from me and our communications was perfect. Thanks for such a great tenancy (from the start to the end). I totally recommend John Shepherd agency !

J. B.

Very good and reliable property management agency. Megan was very kind and helpful when I was looking for renting a flat in Birmingham, she prepared all the paperwork and got everything on time ready to be signed the day we agreed. I had a very good experience, I highly recommend John Shepherd when it comes to sales, lettings and property management.

A. H.

Had a viewing with Megan Johnson and loved the flat she straight away made sure i got it and was so speedy with the processing. All moved in within 1 month since the viewing. Thanks again Megan! X

B. W.

I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.

K. L.

I wish to thank Gita Patel at Birmingham City branch for her sense of responsibility and commitment. Mrs Patel has recently taken over to manage my properties in Birmingham. She took over a complicated task, where the property was left in a mess. She had no hesitation in rolling up her sleeves and helped me to tidy it up, so that the property can be put back into the letting market instantly. She also responds to any issues regarding the property/tenant swiftly and takes the appropriate actions to resolve them. I really appreciated her effort and would like to thank her for all the assistance that she has been giving.

J. J.

Gita, who was my letting agent was very approachable and always available for any assistance re my renting. Rented from them for 4 years, during which time was always on hand to help and considerate to my privacy and availability when needed to visit. Addressed any concerns I had regarding problems in the flat (eg boiler) quickly and effectively, with little hassle.

V. S.

This was my first time using this estate agents and the whole process was very smooth and professional. Lily and Megan were helpful and even though I was sending emails with lots of questions, they made sure to answer to each one of them. Would definitely recommend.

Q. A.

John Shepered are simply great, great quality with all service. All queries and problems were attended to in the best possible manner and professionaly dealt with. I would recommend them to everyone I managed to get a place in little time with much appreciated help from Megan and Lily. I've always had the comfort of being able to contact someone and get the assistance needed huge thank you to Charlotte whose always been on the ball to give a helping hand when needed.

D. C.

I have recently moved into a property which is managed via John Shepherd. My point of contact Lily Johnson was extremely helpful in making the process of securing and moving properties absolutely seamless. Her levels of customer service are second to none and i cannot recommend this estate agents enough.

J. R.

Have been extremely pleased with the care and attention from the staff at Birmingham City Centre branch. They are all really helpful whenever we ask advice or have any problems. Had a lot of help from Megan and lily as we moved into our new property, and Charlotte Ford has been a star when it comes to seeking advice and getting any issues resolved and any repairs fixed as soon as is able. Thank you all so far, extremely grateful! Julia and John.

H. M.

Lily Johnson helped me find a tenant for my property even in the middle of a global pandemic and lockdown. She was professional and helpful without being too "pushy," and she used all the resources at her disposal to show my flat in its best light. I'd be happy to work with her and the team at the John Shepherd office in Birmingham again.

S. G.

Lily and the team were excellent. We had a tight schedule to get moved in so their efficiency was much appreciated! We have dealt with a few estate agents recently and have been very disappointed. John Shepard on the other hand blew us away with their professionalism and continued support.

M. R.

We are relocating from Birmingham due to professional commitments and i thought there is not a better moment than this to express how happy we are with the professionalism and support we had received from Charlotte as tenants, living in this superb flat! She is definitely the 5 star estate agent ;)) always there should we needed to ask any type of question (even the simplest one ;) ) and help with any issue that could have potentially emerged. She helped us run our tenancy smoothly , always with high levels of professionalism and kindness. Many many thanks and all the very best Charlotte

B. P.

I took the flat off the market and within days you had found me a tenant and an increased rent. Well done. Thank you Lily for excellent and speedy service. I couldn't ask for more. Very much appreciated.

D. W.

John Shepherd managed the sale of my apartment, which due to an uncertain market at the time wasn’t a particularly straightforward sale. I’m happy to say I felt well taken care of throughout. Their advice was always well informed and well considered and their service and professionalism was consistently excellent - from Maggie at the earlier stages and then Emilie later on. In particular the way Emilie handled a number of unexpected issues from the buyer side was particularly impressive. We had productive and candid conversations and it was always clear to me what was happening. There was also a lot of thinking outside of the box from Emilie to get things back on track! At the 11th hour there was another issue from the buyer and the sale looked certain to fall through. This is where Emilie really came to the rescue. I gather this took some very delicate conversations with the buyer and their solicitor but somehow she managed to turn it around. Selling a home is a very emotive experience and in the wrong hands can be a nightmare. I wouldn’t hesitate to use John Shepherd again. You can never control every aspect of the process but having the right expertise, experience and customer service ethos on your side makes all of the difference.

M. B. G.

Drew, Lily, and Megan were stellar partners in helping me get my flat rented out immediately after completion. I was advised to go with John Shepherd for the close personal attention they would be able to provide. As it happened, the flat was only on the market for 4-5 days and the tenant in within a week. Drew and the team went the extra mile to close the deal and get the job done in record speed: professional, persistent, perfect!

K. S.

I have been dealing with Kate the last few weeks in regards to a few minor repairs and renewing my tenancy with John Shepherd and I could not he happier. Nothing is too much trouble and everything has been dealt with quickly given the current climate. I'm glad to be a John Shepherd tenant for another 12 months! Thank you for the help.

H. a.

We recently used John Shepherd to let our apartment in the city centre during covid lockdown. We dealt exclusively with Lily Johnson and throughout the whole process she was a pleasure to work with. Not only did she find us a tenant quickly but made the process easy. Communication was excellent at all stages and she worked efficiently and courteously at all times. Thanks Lily and thanks JS.

A. H.

First time using this Eatate agents and the whole process was very smooth and professional. Lettings manager Lily was helpful and even though I was sending emails on a weekend still got a quick response. Moved in a few weeks without a hitch. Would definitely recommend.

E. G.

It is my first apartment, and I had a great experience with John Shepherd. Lily Johnson was my agent. She was wonderful; she assisted me throughout the moving process, even after and answered all of my questions. I am pleased.

R. P.

Lily Johnson helped me when I was moving out of the property which was let by John Shepherd. Due to complications involving timescales, Lily and myself worked together to come up with a solution which would benefit all parties. She was extremely helpful in liaising with the landlord to agree what steps should be taken during my removal from the letting contract. Would highly recommend working with John Shepherd and particularly Lily Johnson.

J. H.

Lily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.

E. T.

I recently made my first big move in to a flat in Birmingham and was growing weary of being pushed around and stood up by other letting agents being a graduate - Rickie and Lily in particular at John Shepherd turned my tiring experience flat-hunting on its head with their professionalism and rapid response times without applying needless pressure. I truly felt during the whole experience that they were on my side and would recommend them to anyone.

M. T.

Property Manager Gita Patel has always been helpful and has guided through all aspects of rental and final hand over gave support in handover readiness again thank you for your help

M. R.

Not really had any issues with them. They would always send someone around to fix any maintenance issues and were helpful with any queries we had. However, when we were about to move out they tried telling us we were on fixed contract and could not move out without giving them notice which was a lie. In the end they were fine with us moving out and didn't try charging us any ridiculous fees so I was quite impressed with this agency.

P. W.

Team was very helpful with my early tenancy issues, special mention to Charlotte who helped me sort out a broken bed replacement and subsequent incorrect furniture replacement with a chaotic 3rd party supplier of furniture. Responsive to emails and phone calls, helpful with issues.

H. J.

I am very grateful to Lily and her team, who has been exceptional throughout the entire process. She was approachable and replied to all my queries promptly. I had a tight schedule of moving in and her assistance helped me achieve this with ease :)

T. P.

I needed to urgently move out of my living situation so I approached John Shepherd about their new apartments. Lily was the main person who dealt with me and helped with all the details regarding the move, and was extremely helpful. The move was completed as soon as it possibly could be once all paperwork and payments were complete, and I couldn’t be more content with everything now. Thank you, could not recommend John Shepherd more!

H. K.

My property has been overseen by other property managers before Gita Patel became my property manager, and she is by far the best so far. Really pleased with Gita Patel's service as my property manager. She has shown dedication in helping me to get my property up to standard before new tenants were to move in, especially as I am currently residing in Australia! Given the time difference, I have found Gita to be extremely responsive and she will often get back to me soon with any queries that I may have about my property. Thank you for the level of service that you provide Gita. Really appreciate it and I hope we continue to have this working relationship.

G. T.

I have been a contractor for Johnshepherd for two years and have developed a good working relationship with them. I can say they are a very good agent to work with. I wouldn't hesitate to recommend Charlotte and the rest of the Birmingham branch team.

S. G.

We have the pleasure of dealing with Lily Johnson who is the consummate professional. Being overseas landlords, we were not able to visit our new property due to COVID 19 travel restrictions. Lily managed the handover with the developers, sourced tenants in a difficult economic period and we look forward to Lily managing our property for many years to come.

K. Y.

I would like to thank Birmingham Letting Team (Drew, Lily and Megan) for their help in letting and managing my properties. They are very helpful, friendly and professional. All my enquiries are handled in a professional way and also update me if there is any problem.

A. E.

I wanted to share how amazing Lily was. I bought a property in Birmingham and live in Hong Kong. I really did not think during these COVID times I would get my property rented. Within one week Lily did. Amazing service. Totally responsive on Whatsapp though millions of miles away. If you have a property to rent connect with Lilly.

H. H.

My experience renting with John Shepherd so far has been great. I have been working mostly with Megan and she has always been available and helpful, prompt at responding to any questions I have had. Couldn't ask for any better!

Y. T.

Very good service and very helpful staff. Lily showed the house to my boyfriend and Drew was kind enough to agree on showing me the place on another day when I was available. However, if you are going for a viewing and agree on the house, be sure of the furniture that are inside because sometimes their photos on the website might be misleading and show a full-furnished house.

r. r.

Megan is our coordinator and she arranged everything easily to make us to move letting and she is also very polite and kind.

M. M.

I have received a sharp and and very quick response from Drew after showing interest for a flat I found on right move , I have literally viewed it the next day. After the viewing I agreed with Drew that I was interested and that if he could send me an email with all the details for the terms which he did (few minutes later ). It was a bit costly Initially with all the fees etc... but I really wanted the flat and expressed it openly and asked for a discount that was granted to me by John Shepherd Thanks to Drew’s help. From then it was all straight forward from the referencing to signing And collecting keys also they work very closely with 3rd party companies that would assist you through your whole move. Also through the process I have also felt very engaging people such as Megan and Lily that were always keeping me up to date at every stage of the process up to the contract signing . It was quick efficient and effective. Thanks JS for your help . I would definitely Recommend.

P. P.

We have had a great experiece with John Shepherd, with their great communication and support throughout our initial tenancy period. Chalotte our property manager was very professional, friendly and helpful! Overall a great property agent who I would highly reccomend!

S. E.

SGT Electrical have carried out electrical repairs to properties looked after by John Shepherd for 15 years now and during that time we have developed an excellent working relationship with Debbie and her property management team at John Shepherd Birmingham. if you're looking to rent a property which has all necessary electrical certificates then do not hesitate to contact Debbie. we look forward to working along side you for many more years to come.

P. T.

I have a number of properties in Birmingham, and due to the fact I live out of town I needed a reliable estate agent to help me rent out these properties. I looked no further than John Shepherd. Lily and Drew did an excellent job for me, very quick and reliable. Needless to say I'll be using them again.

T. R.

Amazing service! There isn't a single negative thing that I can say about my letting agent in John Shepherd-Lily. She has been extremely helpful during the entire process of agreeing a let as well as after the contract started. Also considering the amount of work that they have to do,I am always surprised how she manages to reapond to my emails in no more than a few hours. After seeing many property agencies who treat their clients very poorly ,I am so happy to have found JS because with them everything has been fast,easy and hassle free.

E. S.

John, Lily and Megan were great in helping me with the move to my new flat. They responded quickly to any question I had and were very knowledgeable about anything I asked. The move in process was stress free - would definitely recommend!

M. W.

I have carried out decorating work to properties that are managed by John Shepherd for a number of years. During that time I have developed an excellent working relationship with Charlotte. Charlotte makes sure properties are kept in good condition for landlords by ensuring necessary work is dealt with quickly to get properties back on the market. I look forward to working with John Shepherd and the team for many years to come.

P. R.

Gita Patel has managed our rental property in Birmingham for over five years. She is terrific! We live abroad, but working with her has been as easy as if we lived next door. She deals with any and all issues that may arrive quickly, efficiently and stress free.

E. L.

I just wanted to say thank you to Debbie for being so helpful. I’ve been a John Shepherd tenant since 2013 and always find Debbie to be approachable, efficient, helpful and knowledgeable. She manages the relationship with the landlord who’s flat I live in very well. And if I need a repair it is actioned very quickly. Thank You.

M. M.

A special thank you to Gita Patel at John Shepherd's in Birmingham, who has assisted me over the last few weeks with my end of tenancy check out procedures. Nothing has been too much trouble for Gita. A professional and quality service provided by a proactive Property Manager at John Shepherd.

L. R.

After some initial issues with property heating, Charlotte and Ellen were responsive and committed to getting them sorted. Took some time but such is life, complaint resolved and I recommend the agent in general

G. H.

I have worked with Lily and the team for approximately two years. They are a great team to work alongside, and I will always get a super quick response in any form of communication with Lily or the team. Top Agents!!

S. R.

I highly recommend dealing with Drew from John Shepherd. His dedication, knowledge and helpfulness is rare to find in any other property agent in Birmingham. His prompt response to queries and professional manner are to be commended. You truly are an asset to your office.

H. N. F.

We rent a flat and we had such a lovely and professional support from Lily and Drew. They were fantastic, helped us in many issues with patience and "putting themselves in our place". Many, many thanks for these special agents Lily and Drew.

M. W.

Had a great experience viewing an apartment with Maggie. She was polite, courteous, knowledgable of the area and actually sold the benefits of the property (as opposed to a lot of agents who just tell you what room you're standing in (I know I'm in the kitchen, thanks!). I also spoke to Emilie on the phone who had a professional manner, was friendly and most helpful. I ended up purchasing the property so thank you very much. Keep up the good work! Update: Following a sprucing up of the property we decided to have JS find tenants for us too. Lily was looking after us and did a find job. With so much competition for apartments in the price bracket we were listing in, we thought it would be months before it was rented out. However, only a few weeks later it's now occupied at the price we adked. Thank you so much! Lily was courteous, efficient and did her best to get everything done. She was also extremely patient with me being not so quick to get back to her. Thanks again, would certainly recommend your team. 🙂

M.

I had amazing service from Lily Recently, on helping me find my new apartment! With such a big move from London to Birmingham I needed a safe city location with good transportation services! Can’t wait to officially move it! Sandy

W. S.

Lily at the Birmingham colmore road branch was amazing! She was always quick with a response and made the application process as easy as she could! would definitely recommended to anyone looking in Birmingham to use herself and John shepherds services!

j. S.

I cannot recommend Lily enough. Having needing to move during the current pandemic, I thought I would find it difficult to find somewhere and it be risky only being able to view somewhere online. I thought the whole letting process would be more difficult. Lily made it very easy, was efficient and kept me informed during the whole process at any time of day. Everything was completed over email / phone.

K. S.

Lily Johnson was extremely helpful both before and post moving in. Very responsive and professional even with the difficult timing due to Covid. Her and her team were very helpful and made things as smooth as possible for the move.

A. F.

I have been renting from John Shepherd for nearly three years now, never had any issues. My point of contact has always been Charlotte who is always very understanding and professional.

J. R.

I had a positive experience using John Shepherd. Megan helped me greatly throughout the process and remained easy to contact and always willing to help in a timely manner. Debbie also was extremely easy to contact and very helpful. Overall a good experience!

M. M.

During my rent back in 2018, my property manager was Gita Patel who has been an excellent and proactive agent regarding any matter about the property, and off my experience in renting properties, without a doubt she is an outstanding agent. Thanks to John Shepherds who set an excellent example, and would definitely recommend them. In 2021, I rented another property from John Shepherd. I came across Lily once or twice when I rented a property back in 2020, and words won't be enough to describe how helpful, supportive and professional Lily is. She is a competent agent who is always very informative with prompt actions toward queries or concerns. In helping us at the beginning, Megan was so kind and helpful in showing us around the property that we are currently renting. Megan was so helpful in processing our offer and answered many of our queries about the property, such a friendly and cheerful agent. Our current property manager is Kai who, as a property manager, Kai has been excellent and very professional in responding to different matters, which again demonstrates the level of excellence that agents at John Shepherd are operating at, highly recommended by all means.

A. L.

I have been working with Lily, Drew and Marilena to rent out a new apartment in Birmingham. Very pleased with how efficiently the process was dealt with. Many thanks to the team.

S. S.

We have been contacting Maggie and Emily in the Birmingham office, they are very friendly and approachable. The sale is in process, but a bit slow at the moment, hopefully, we can hear some updates from the vendor soon. The team has also been helping us getting updates from the vendor.

K. P.

Lily made moving house such an easy process. Nothing is too much trouble and she deals with queries quickly and efficiently. She is friendly in her approach and made everything easy and stress free.

A. N.

We used John Shepherd when selling our apartment in Birmingham. Lovely friendly and well organised people there, especially Maggie and Emilie who are a great asset to the business. Well done to them and a big thank you. A further big thank you to Rhiannan McArthur for dealing excellently with our issue with our apartment. An asset to the business.

n.

Just secured my first tenancy agreement with John Shepherd, and the staff made every effort to ensure that the process was simple and straightforward. Lily, Drew and Meghan answered my questions and allayed my concerns in a very timely fashion, and I'm pleased with the service I have received.

H. W.

Both Lily and Natasha were extremely helpful in getting our move sorted asap. Considering the limited resources at the moment they went above and beyond and really managed to help us out more than we expected. Thank you again both Lily and Natasha for the hard work.

C. B.

Lily, Megan and Drew in the City Centre branch made our move in easy and helped us through some teething problems in the first few weeks. Professional, helpful and accessible - we're thankful for their hard work and dedication!

J. K.

I have known Debbie for almost ten years and would have no hesitation in recommending her. Throughout this time she has been consistent, dynamic and a pleasure to deal with. Furthermore she is extremely capable and has always displayed a highly responsible attitude. I was unfortunate enough to experience a serious water ingress problem to my top floor flat which necessitated endless communication with the block's managing agents over a significant period of time. Lesser individuals might have given up but Debbie saw it through to the end even though this often meant going above and beyond the call of duty. No effort was spared to conclude this matter - and as a landlord I can therefore thoroughly recommend her as a first point of contact. Debbie continues to manage my property with efficiency and professionalism.

S. M.

I have been dealing mainly with Lily over the last few weeks regarding my flat tenancy, and she has been really helpful and efficient. I have been renting through John Shepherd for a couple of years and have found all the staff to be professional and very prompt at responding to queries. Thanks!

L. W.

Drew and Lily have been very patient and diligent in helping us to find a suitable tenant for our JQ apartment. They have been enthusiastic and passionate about the accommodation and always kept us in the loop about viewings and questions about the property. They are a joy to deal with as first timer landlords.

S. D.

Just sold our family house we brought it back in 2011 though john Shephard’s and now sold it through with john shepherd such a good experience with the team harry was so helpful though out the closing of the deal

L. I.

Would just like to say since moving into my flat January 2018 Charlotte Ford and her team have been truly helpful and considerate..Listening and Caring and always sorting whatever Problem I had ASAP!! So I would like to thank Charlotte Ford so much for always caring and helping... A lovely person and an asset to your office Kind Regards Linda Ince

K. K.

John Shepherd are currently fully managing my 2 bed flat in the City centre. Professional, regular communication and most importantly prompt rent! Thanks to Di, Drew, Lauren and the rest of the team for their excellent service. Have and will continue to recommend John Shepherd to friends and family. Look forward to giving them more properties in the near future.

J. P.

JMP Services- Gas and plumbing. I’ve been dealing with this customer for many years now, looking after the plumbing requirements at some of the properties in Leicester. I primarily deal with Gita Patel who is very proactive - she keeps me on my toes. Nothing is ever too much bother. Its refreshing , in comparison to other agents I have to deal with.

D.

From Start to finish, Emilie and Maggie in the Birmingham City Centre office were professional and beyond helpful. Without their advice, knowledge and support I would have had a very different experience. I’m so glad I chose John Shepherd. If MD’s read this - I hope you know what a credit Maggie and Emilie are to your business!

M. M.

Lilly it's an amazing agent! She was really helpful since the start of my application and until the actual day I moved in! She answered all my questions and understand my worries, she was really comprehensible, patient and implicated XX

P. S.

Gita has managed my properties for several years now and has always looked after our interests really well. She liaises between me, the tenants and contractors to ensure that the properties are well looked after and we are all as happy as we can be.

S. J.

Thanks for your support Emilie! You’ve been professional in helping with getting started with one of the biggest purchases I’ve had to make to date! By far the best estate agent I’ve dealt with. Good quality service and prompt response.

M. T.

I have been a customer of this company in their many forms since they started business. I have always found them to be honest, dependable, and a credit to the profession. If you have a property to let in Birmingham, give Debbie a ring and you can be sure Debbie and the team will always go the extra mile to get the job done.

T. M.

The Customer care is very good at JS. I had the pleasure of dealing with Lilly who was super attentive to my questions and explained everything to me that was required. Very happy to be renting with them.

S. M.

Recently let my apartment in Bham city centre using John Shepherd. First class service provided by the team and a big thankyou especially to Lily Johnson who was my main port of call throughout . Would highly recommend.

S.

As a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. Megan showed me a few flats, and unlike most of agents, she never pushed her interests, she remained silent to let me do my evaluation, she agreed with flaws, she was punctual and polite. I worked with Lily in a difficult situation, and she showed dedication and professionalism. At the end, in the current structure of tenant-property owner-agent, the agent is on the side of the property owner, however, these people try their best to consider tenants as well. I hope John Shepard's appreciate their values.

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