Reviews of Brown & Kay. (Real Estate Agency) in Bournemouth (Dorset).

Brown & Kay

120 Reviews

117 Comments

Real estate agency

20 Seamoor Rd, Westbourne, Bournemouth BH4 9AR, United Kingdom

Go to the comments

Description Map Open Hours Reviews Contact Photos

Description

Information of Brown & Kay, Real estate agency in Bournemouth (Dorset)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Brown & Kay

Sunday

Closed

Monday

9am–6pm

Tuesday

9am–6pm

Wednesday

9am–6pm

Thursday

9am–6pm

Friday

9am–6pm

Saturday

9am–4pm

Reviews of Brown & Kay

S. W.

We recently bought our first home with Brown & Kay as the Estate Agents - we couldn't have asked for anyone better. Their commitment to us as a local, first time buyer was fantastic and it was only after the sale was finalised that we really understood the huge amount of additional work they'd done behind the scenes to make sure everything happened smoothly. I can't recommend them highly enough for their integrity, honesty, principles and the excellence of their work. If we ever decide to sell our beautiful home we will use them without hesitation, knowing we're in safe hands.

S. D.

We have used Brown and Kay as our Managing agent on a rental property for five years now and the service received has been fantastic. This was our first purchase in the area, living nearly two hours away we needed a company that would actually manage as opposed to taking a 'post box' approach - fortunately we chose well! Mandy and Kim have been extremely personable, accommodating and communicative and the overall service is miles above that of many other agents we use in the Home Counties.

L. H.

Everyone at Brown & Kay are so friendly and helpful. We used them to sell our property and were amazing . Kept us in the loop at all times, were very professional and had one couple who had viewed our home tell me how impressed they were with Brown and Kay compared to other agents they were viewing other properties with.! Cannot thank them enough .

S. C.

Everyone at Brown and Kay are really friendly and efficient. I sold my flat through them and because of their excellent work and quick sale, I decided to use them to manage the flat I’m renting out whilst I’m working abroad. It’s my first time as a landlord and they’ve been excellent throughout answering the many questions I had about the whole process. Would definitely recommend them.

A. W.

After meeting so many different estate agents Mark @ Brown & Kay was a breath of fresh air... he was honest, genuine and friendly and by far the best estate agent we had come across. When our offer was accepted Kate in the office was very organised and kept us in the loop about everything. She was always at the end of the phone if we had any questions. Our purchase went through in about 8 weeks and we can't thank Brown & Kay enough from start to finish for all the help they gave us and their professional and friendly manner at all times! When we picked up our keys from the office we met the owner and he was just as enthusiastic and friendly as the rest of his team.

s. b.

Rachel at Brown and Kay was very helpful in my need to move. She found me the perfect place and made the process pleasant and always communicates well. It felt like agents who cared. Which was refreshing.

A. F.

If you are looking for a hard working, professional, friendly team with excellent communication skills Brown and Kay do all this exceptionally well. We have moved to the area and Steve and Regan helped us to find the perfect property. During the purchase procedure when things became stressful, Kate went out of her way always updating us with the relevant information and always keeping us in the loop which made things so much easier . As anyone who has recently gone through the buying and or selling of a property you will know just how stressful this can be. Without Brown and Kay and especially Kate this could of been a very difficult process, however thanks to the wonderful the team at Brown & Kay we were able to complete with confidence.

P. B.

Excellent estate agent. Very professional yet friendly and helpful team. Both Mark and Kate were very supportive during our sale, despite many problems along the way. Would highly recommend them to anyone.

S. B.

Thank you to everyone at Brown & Kay and especially to Mark for all your time and effort in helping get me into my new home. You made this whole process much easier than it could have been. A lovely surprise gift - Hamper when collecting the keys was unexpected but so thoughtful. Thank you

J. C.

Fantastic service on my purchase from start to finish, cannot fault this company. The staff have always picked up my queries, rang back, gone that extra mile, well done everyone! X

D. D.

Very personable and professional team. Sorted out hiccups in chain when we were buying a house. Highly recommend them.

A. Z.

We recently acquired a wonderful property through Brown and Kay. Stephen Kay contacted us as soon as a property meeting our specifications was available and once our offer was accepted all the staff supported us through the purchase process. Brown and Kay offer all the approachability and service benefits of a family firm whilst matching the technology, efficiency and reach of the Corporates. We were delighted with our experience and thoroughly recommend Brown and Kay to anyone wishing to purchase in this area - thank you again Stephen, Mark and the team - Andy and Alex.

W. H.

I had to step in to support my Mum with her house sell and flat purchase. I don't live locally and so everything had to be done on the phone. Every time I phoned Brown and Kay's they were brilliant. They all seemed to know what was going on and relayed messages to our main contact - Kate. Kate has been absolutely brilliant. She has given me so much guidance and help through the exchange and completion process and really went above and beyond her duty, to help things move along more quickly. I would recommend this estate agents to anyone - they really care about their clients.

V. C.

Having used Brown & Kay for both lettings and sales, I can wholeheartedly recommend them. Their service is professional, thorough and they were very patient and kind. A huge thank you to all the team with special mention to Kay, Stephen, Kim, Regan and Kate.

J. S.

Simply The Best! The most professional and friendly service I've ever come across. Mark, you are a credit to your industry and an excellent example of how an estate agent should be. Thanks to Kate and all the team for making our stressful journey all that bit easier, and even for the welcome gift. Much appreciated and would recommend over and over again.

K. A.

Brown and Kay have got to be the best estate agents we have ever dealt with. Always just a phone call away, Kate was fantastic and kept us fully informed throughout what seemed to take ages to get our purchase done to completion and she always went the extra mile to get things done. Very highly recommended and would use them again if we needed to.

A. C.

Great agency and staff! Very professional team, they got nice and tidy properties. Thank you Brown and Kay for your gifts as your new tenants ! Unexpected:) Much appreciated

S. A.

This is our 2nd time of having the pleasure of using Brown & Kay ‘s services . The1st time we bought through them , this time , they handled our sale . Steve , Mark and Kate were OUTSTANDING in their service, successfully securing us a buyer on the 1st day of marketing . They kept us informed throughout of the progress too ! It’s so much nicer dealing with an independent agent , rather than a larger ‘ chain ‘ style agent .

k. w.

Brown and Kay have been excellent throughout the sale of my property which took many twists and turns!. Always a friendly and professional team. A particular mention must go to Kate, without her, the sale would have fallen through. Kate was even making sure the deal was sealed while on her holiday, a true star. I would not hesitate to recommend to anyone looking for an estate agent in the area.

K. C.

We cannot fault Kate, Regan and the team for their efficiency, professionalism and responsiveness throughout our purchase. Always willing to help even out of conventional working hours, the team were friendly and always able to assist. We would have no hesitation recommending them to anyone looking to buy or sell in the area. First class and a real pleasure to work alongside.

M. C.

I read great reviews about Brown and Kaye. To be honest it is very hard to make comparisons with other agenta - unless you buy and sell all the time. Stephen was lovely and Kate is very on the ball. Though ultimately, they are not the ones showing people around your house. If I had a second shot, I'd definitely shop around a bit more.

R. S.

Brown & Kay have been fantastic. We bought our first home in England from South Africa without even seeing it. Brown & Kay have facilitated the sale and made our immigration process a lot easier.

M. P.

They found a buyer for our flat after only a few days of placing our property on the market and then continued to provide a helpful and professional service right up to completion. Absolutely no complaints with the service provided by all the staff.

We bought a property through Brown & Kay and were very happy with their conduct. The agent showing us around was very friendly and they kept us informed of developments which meant that we were able to complete promptly. Would certainly recommend

L. P.

We have received an outstanding service from Brown & Kay over the last 18 months. They persevered and worked extremely hard to sell our property. They were super efficient, friendly and professional, and communicated with us throughout the whole process. We are so grateful for all the help and support they provided and we are so glad we chose them to sell our property for us. Thank you!

m. r.

Hi, I used brown and kay estate agents to rent my apartment in 2020 they got me a really good tenant who paid 1 years rent up front. Great service I never lifted a finger they sorted everything for me. just recently I put the flat on the market with brown and kay they got me the asking price. I am living abroad so I didn't want any hassle with all the details. Once again brown and kay sorted everything for me even removing all the furniture, sorting the gas safety certificate. I have nothing but praise and appreciation for the team at brown and kay estate agents.

In less than 3 weeks, Brown & Kay successfully marketed and agreed sale of our 2 flats. The entire team were always friendly and helpful, and we were regularly updated and reassured throughout. Kate always went 'the extra mile' to liaise with the other players - solicitors, estate agents and others in an extra long chain of seven - and it was in no little way due to her efforts that the inevitable obstacles and delays were satisfactorily overcome, and we were able to exchange and complete with just days to spare before the end of the stamp duty holiday. A great team!! Highly recommended.

J. W.

Both Steve and Mark have been absolute diamonds for us. Right back when we first considered selling our long-time family home, Steve's help and guidance was invaluable in choosing and implementing the most appropriate marketing strategy, and guiding us and recommending the other professional help we needed. Mark then took personal responsibility for finding us suitable buyers, and he was absolutely excellent, especially on the odd occasions when the going got a little sticky along the way. While we were looking for our own new home, we had to deal with an assortment of other estate agents, and it soon became evident to us that very few of them were in the same league as Mark. So a big thank you to all at Brown and Kay, and for anyone else considering using their services then I recommend them unreservedly. Thank you guys!

Regan Kelly was great at showing me my chosen property and the communication that followed. Once the purchase was under way, Kate Powley was exceptional at communicating and liaising between my solicitor and I. Without her near daily involvement, I would have had a musher longer purchasing process and an additional stamp duty fee. Thank you to the team at Brown and Kay.

p. c.

We have just sold our property through Brown and Kay and were thoroughly impressed with Kate who kept us up to date with what was happening all the way through to completion. She was really great to deal with and we wouldn't hesitate to use Brown and Kay again.

R. F.

Brown & Kay handled the sale of our late parents' house professionally and in a very friendly manner, keeping us updated with the details of each viewing and the outcome. As we live some distance from Bournemouth we relied on them to accompany the prospective purchasers when they viewed the house and also keeping us informed about the state of the house. They were also able to recommend someone to clear the remaining items after we had taken all the personal items which wished to keep. Many thanks to Stephen, Ed, Ollie & Kate - an excellent service from start to finish - highly recommended.

s. m.

Kim at Brown & Kay has been incredible throughout my tenancy. Her quick responses, professionalism and care has really made my time as a tenant so easy. Mandy provided excellent help and support when I was looking for a new home. I've never had such a positive experience with an estate agents, can't recommend Brown & Kay enough!

R. B.

The whole team and Brown and Kay were superb from the beginning managing a property sale through to completion. The communication and attention to detail were notably the most reassuring aspects from these guys. Would highly recommend and most certainly use again.

t. d.

Dot & team over B &K have brilliant in finding us our new tenants. Would recommend.

N. C.

We used Brown & Kay to sell our property and even after much too-ing and throwing from our side they continued to stay professional and eventually it all worked out. Our original estate agent left during the process, but this didn't cause any disruption to the sale as it was mainly agreed and the lovely Kate took over the communication. She couldn't have been more helpful keeping the communication going between us and our buyer and chasing solicitors etc which was really helpful and kept the sale moving forward. We'd definitely use Brown and Kay in the future.

V. S.

We decided to sell our UK property in what has been a very challenging market. We were nervous as we live in Australia and were concerned about how we were going to manage the sales process. I am so glad we appointed Brown and Kay to sell our property. The whole team is amazing especially Kate who was simply superb as an agent, a guide and an absolutely phenomenal coordinator of the whole sales process. She always kept us posted about the whole process. Even considering the time difference and distance from Australia, the whole process was made seamless and the whole team was helpful in finding us a lawyer, taking meter readings and helping us find people to vacate the property. Thank you Kate and thank you Brown and Kay! Keep up the good work!

R. S.

We are extremely happy with the service that Brown & Kay have provided. The whole team have been fantastic. Our agent Oscar was so professional and helpful and we just cannot thank Kate enough for going above and beyond to facilitate our difficult sale and overcome the many obstacles along the way. I would recommend Brown and Kay to anyone who wants a professional, friendly and great service!

R. P.

I would like to thank Stephen and the rest of the team who were involved in the sale of my dear late Mums' property. During this stressful and emotional period, everything went through quickly and smoothly. Many thanks once again for the quality and your professionalism.

J. D. B.

We recently purchased our first property with Brown & Kay and it was such a great experience. Very accommodating and helpful, Regan was particularly great along with Kate and the team. Would highly recommend using Brown and Kay! Thank you!

D. F.

We purchased a house, our sellers were using Brown & Kay as the estate agents. I couldn't fault the service we received, Kate was absolutely fantastic answering all our queries silly quick even during what must be a crazy busy period. Thank you so much - exchanged today!

P. P.

The best letting agent I’ve ever interacted with. Very professional, friendly, warm welcoming, time conscious, accommodative of situations I encountered and made sure they met my demands as a client👌🏽. I’ve honestly had the best experience with all the individuals or personnel I’ve had contact with 💯. I would definitely recommend them any day, anytime. Might as well have them as my lifetime letting agent. And… I got a hamper!!! A home move box 😁

S. K.

Brilliant, brilliant, brilliant! So pleased we instructed Brown and Kay back in December 2019. One of the main reasons we chose them was because of their excellent local knowledge. We sold the house yesterday. It was not an easy ride but Brown and Kay were with us all the way. Three individuals stood out for us...Steve, Kate and Ed. Cheerful, professional and skilled are the words I would choose to describe our experience of selling at this difficult time. I wholeheartedly recommend this estate agency.

d. w.

I could not recommend these guys enough! Having viewed quite a few properties with a variety of agents I was blown away by the professionalism of Oscar and then I was extremely happy to find that all the staff were just as amazing and professional. Kate has been an absolute star throughout the purchase of my property and I can't thank her enough. She has been patient with me on my first purchase and answered all my random queries promptly and with great humour. She has tenaciously managed to find information out from my solicitors when I had trouble getting a response from them, and has offered me useful advice when looking for tradespeople and suppliers in the area that is new to me. I will definitely be using this company again.

B. P.

We are very happy to recommend Brown & Kay. Their team are knowledgeable, professional and very friendly - Stephen, Mark and Regan, excellently supported by Kate, have a thorough understanding of the local market and succeeded with the sale of our flat at a time of considerable competition when many other similar properties were available.

J. S.

You will find it difficult to find a better Estate Agent than Brown and Kay. Kate, in particular, has been so helpful, giving an update every week once the sale had been agreed. I will have no hesitation in recommending them as the best Estate Agent in Westbourne. Well done guys!

K. F.

As my mum passed away just before the Covid crisis hit, I have been trying to sell her flat in Branksome Park at a very difficult time. The lockdown problems were compounded by the fact that I live in Austria and have been under travel bans and lockdown throughout the whole process. I am so glad I put the flat with Brown and Kay!! They have been efficient, friendly and totally professional at all times, despite all the difficulties. Kate and Mark were my main contacts, and they could not have done more to give me the help and advice I needed at a very bumpy time for everyone. The entire service from the whole team, from start to finish, was outstanding, and I can't recommend them highly enough.

D. W.

We sold our property through Brown & Kay. From start to finish Steve and his team were exceptional in every way. Our apartment was sold within a day above the asking price. With a few problems arising ( nothing connected with B & K) Steve was there every inch of the way keeping us fully informed and keeping the ball rolling . We would 100% recommend Brown and Kay in every way . Well done team . David & Nicky

S. M.

Brown and Kay are a great estate agent in Westbourne. Mark handled all our queries and liased with the seller to get answers in a very timely fashion. Nothing was too much trouble. We had 3 visits to the property prior to completion. He was vey informative about the area and also gave us the name of local contractors. First class service.

A. T.

We purchased our house in May 2020 in the midst of the pandemic. The service we recieved was superb. Whilst our sale was simple and straightforward, there were bumps along the way. We were kept fully updated throughout the process and were able to work through any issues. We absolutely found our dream home with the help of Brown and Kay and would recommend to all buying or selling a home.

R. P.

It gives me great pleasure to recommend. I needed Kate's experienced eye for detail (and extended working hours) to push this deal through on time. Which she did, even despite it being the very end of the stamp duty holiday. To you and the team thank you so very much, I now have my dream property. Richard

B. G.

If you want to have a 6 star estate agent experience, then contact Mark at Brown and Kay (Branch Manager). We have been extensively looking to relocate to the area, and Mark has been extremely helpful. He really took on board our requirements, and was in contact with us continually. Due to our very limited viewing times, Mark made sure we were able to view properties safely and at the times that suited us, and this was so important to us we really felt accommodated. We felt HEARD by Mark and enjoyed many phone calls backwards and forwards with his easy manner, continuing professionalism, and all his advice. Due to these strange Covid times, and as viewings are quite precarious, we noticed that Mark was sensitive to all parties and never made anyone feel pressured at all. We cannot recommend Mark and the Brown & Kay team highly enough. Thank you Mark for all your help. Mrs & Mrs G.

O. A.

It has been our first time selling a house and from the start the team have been easy to deal with and understanding. Despite the difficult times with Covid-19, Steve & Kate have kept our sale on track and always advised in our best interest. Steve even made himself personally available out of hours to stop our sale from falling through. I would gladly recommend Brown & Kay for anyone looking to sell, it has been great dealing with an independent agent where everyone knows you by name.

I. H.

Brown and Kay staff have been exceptional with the successful sale of our flat in Westbourne, Bournemouth. It was a lengthy process as we had to extend the lease. At the outset their guidance was invaluable. Steven provided us with written market forecasts which enabled us to make the decision to embark on the lease extension process (at no charge). As soon as the lease extension was in place Todd and Kate took on the marketing of the flat which was first class. We got detailed weekly reports, statistics on mail shots, prospective buyers' feedback, lots of viewings from the outset and this was due to their sheer professionalism and enthusiasm in a very difficult market. At all times they were positive, professional and when needed reassuring. I really cannot speak highly enough of the team at Brown and Kay, would not hesitate to recommend them and hope to use their services in the future. Thank you. Iris and Dorcas

L. H.

We have recently purchased a house through Brown and Kaye estate agents. Mark has been absolutely amazing, unbelievably professional and accessible. He genuinely went above and beyond.

K. K.

We have just bought our first property from Brown & Kay and we highly recommend it to anybody who is interested in a speedy purchase. We dealt with Kate and she has been amazing in chasing everybody up and as a result we managed to complete the purchase in less than a month! Thank you Kate!

j. h.

From our first conversation with Stephen Kay until completion, we found all members of staff at Brown and Kay very friendly and helpful. We dealt mainly with Kate and she always had time for us, listened to what we said, remembered it and promptly took appropriate action. She and all the staff were most efficient. We would certainly recommend Brown and Kay.

R. A.

Thanks initially to Kate being ‘on it’, we found our dream home through Brown & Kay. We dealt with the purchase through Ed whose patience I’m sure we tried on many occasions but who was the consummate professional throughout! It was a pleasure to deal with Brown & Kay: they were friendly, helpful and efficient every step of the way and couldn’t do enough pre and post purchase to ensure our relocation was as smooth as possible. Thank you!

A. J.

Highly recommend Brown & Kay to anyone looking to sell or buy property. Many thanks to Kate for doing her best to ensure that the best possible outcome and sale price is achieved for us and also the buyers. Despite a few hiccups along the way, Brown & Kay have done their best to solve problems as quickly as possible.

L. E.

Excellent service from A to Z! Living abroad and with my elderly parents passing away within a few months of each other, I was faced with the daunting and emotional task of emptying their flat and putting it up for sale. Not only did the team at Brown & Kay do a wonderful job in marketing and subsequently selling the flat, they also did an amazing job in supporting me both practically and emotionally during my numerous visits to the UK. I cannot thank them enough for all their kindness and helpfulness, their shoulders to (sometimes literally) cry on, the cups of coffee, and their sound advice and professionalism in selling the property. I wouldn't hesitate in recommending Brown & Kay as a first choice of Agent.

J. L.

Second time of using Brown & Kay for a property sale and as before fantastic service. Professional and knowledgable of the market. Without their expertise in keeping all parties and solicitors of our chain happy I doubt we would have made it to completion. Wouldn't hesitate to recommend and use again.

K. E.

Thank you Mark, Steve, Regan and Kate for your help in getting us over the line in our sale and purchase. It was a roller coaster ride but we got there and Mark, you found us our dream home and can't thank you enough. Kev and Marcelle

E. T.

I am normally cynical about estate agents, and have had some bad and mediocre experiences, but from start to finish Brown and Kay have provided an excellent service that I cannot fault. Kate especially has provided the impetus to keep our sale moving forwards in spite of all the delays and logistical problems of coronavirus lockdown. They have gone the extra mile to help us out on several occasions. And they got us a good price. For once I can say they have earned their fee.

C. l.

We was really struggling to find a 3 bed property that allowed sharers, luckily I walked into Brown & Kay requiring a quick turnaround to move into a new place within 2 weeks, it's safe to say that Brown & Kay completely delivered (Kim particularly) and we are now happily all together sharing in our new three bed flat in Westbourne! Thanks to Brown & Kay and especially Kim for all your hard work, I would certainly recommend them to other tenants looking to rent! :)

P. W.

Mark and the Team have been exceptional in finding us our new home, nothing has been too much trouble and Mark has gone the extra mile, not only in finding it but in the way he has dealt with us and the demands of a toddler running around various properties. We can’t thank you enough for all your help.

S. S.

Excellent service. Professional and good negotiators. Acquired. Handover to Mandy/Kim/Dot for super landlord support. Property let within 4 weeks

The staff at Brown & Kay are on the whole great, but one particular member helped us so much that we don't think we;d have moved at all without her. Kate was so so good. She nursed us through the whole process from start to finish with such professionalism that we can't thank her enough. No problem was too small or too big. Thank you Kate. We live here because of you. Julie & Lee

S. B.

I have had my property up for sale with Brown and Kay during uncertain times, firstly Brexit and then Covid. They found me a buyer who unfortunately had to pull out. Undeterred, they found another buyer. Ironically, my circumstances have changed and I cannot sell at this time and have taken the property off the market. They have been fantastic throughout, knowledgable and super efficient. A particular mention would be for Oscar, who has gone over and above to help me. I will not hesitate to approach Brown & Kay when my circumstances change and I look to market the property again.

C. H.

Amazing and helpful We are moving into to one of the properties they manage at the end of the month, the reason we needed to move was because the estate agents we are with currently are terrible! We had a wonderful Lady Kim Fishlock at Brown and Kay’s sorting our move out and she has given us 100% of her time and effort. She has always offered any help if we needed it and making sure we are happy with the service. I would 100% Recommend this estate agent! Hopefully we will continue with this amazing company an polite staff in the future.

C. P.

Ed Pitcher at Brown and Kay sold our house on the first viewing! He is a truly professional, thoroughly honest and reliable estate agent. A genuine gentleman, really patient and pleasant guy. He knows his trade well and if there is an estate agent of the year award he truely has earnt and deserves it. As with all buying and selling property experiences ours was stressful and draining. Kate Powley was amazing every time we spoke, and was always informed and up to date with progress. Would definitely use Brown and Kay again.

S. F.

PROFESSIONAL AND HELPFUL. My wife and I both found Brown & Kay extremely discrete and professional in the service they offered. Always mindful of our needs as sellers and the impact that house viewings can have on our busy lives. Without taking anything away from the rest of the team, we found Ed Pitcher specifically in tune with our overall house selling and buying goals. Having previously (and unsuccessfully) used another Westbourne estate agent of the 'faceless-chain-type' - Brown & Kay's independent status brought caring professionalism to a relatively swift sale for us. Thank you guys!

F. M.

Friendly and professional !! Thank you Brown and Kay for your welcomes as a new tenants and also for the gift. It was a surprise for us, much appreciate!

S. A.

I originally found Brown and Kay via a recommendation from someone in my block who had successfully bought and sold with Brown and Kay and I was impressed with the time it had taken them to turn around and actually sell (not promising the world and under-delivering!) a property. So I got listed with them and whilst another agent upped their game and ultimately sold my property I was MOST impressed with Brown and Kay and their attitude! Ultimately I found another property to buy through them. Special mention must go to Kate as she single handedly steered a VERY long and complicated chain and me through the whole process. If it wasnt for her there is NO WAY the chain would have still gotten through and it would have worked! She and the team were ALWAYS available on the phone and ready to go above and beyond and help. I found that she would often know more about what was happening than the other agents I was using. I also think their location on the main street in Westbourne helps massively! Finally I believe the team they have is well knitted together and you won't be disappointed. I can't recommend them highly enough and will only ever use them to sell and buy again in the future in the Westbourne / Canford Cliffs area. Thank you Kate and team!

S. R.

I can only give top marks to Brown and Kay for their help and commitment to helping me purchase my property in Poole. The process turned out to be a long haul, not their fault I might add, but thanks to Todd who kept me informed and encouraged the whole time I am now the proud owner of my new home here. I would certainly recommend them to others.

A. K.

We have just bought a property through Brown and Kay during ‘lockdown’ and cannot fault this company. Their professionalism and tenacity to get things done took us through the whole difficult process, all carried out with a ‘smile’. Well done and thank you Brown and Kay and especially Kate Powley!

M. A.

We were looking to buy in probably one of the busiest years and most popular areas, after looking at numerous properties we kept bumping into Mark from Brown & Kay Westbourne, who we would later learn is the branch manager here, Mark was incredibly knowledgeable and helpful from the word go, he always answered our questions, knew the area we were interested in thoroughly, and always returned our calls and queries without fail, totally professional and a really friendly guy to deal with, 5 stars all the way for this company.

M. G.

What an excellent service, the whole team are personable, efficient, determined and very professional. Thanks in particular to Mr Kay himself who went well above the call of duty to help get the deal done.

A. P.

We’ve just completed on what’s probably the most complicated purchase you can get and has taken 9 months but wouldn’t have done so without these guys. Ed is quite simply a superhero and goes completely against the grain on most estate agents. He will keep you updated, chase for you, mediate for you and be there when you need to vent (there were many, many of those occasions). If you want an estate agent that you can trust, has morals and are a level ahead in terms of service then you need to use Brown & Kay. Thank you for all your help and I’m sure you’re as pleased as me to get it over the line as well.

C. W.

Ten years living under rented accommodation in various houses/flats across 6 different agents and I can pick fault in all of them, EXCEPT brown and Kay. They are friendly, reliable and not only did they get things fixed that came up with the property, they bent over backwards to get it done fast. They also managed the purchase of my first morgage and were the same for that. Professional, polite and hardworking. Couldn't ask for anything more. Todd and Kim, you guys are legends.

J. H.

Brown and Kay were professional throughout my sale, Mark in particular went above and beyond to ensure a quick smooth sale. any questions were dealt with quickly.

J. J.

I cant thank Kate enough for all her hard work over the last 6 month. It had been a very tricky purchase but she was always prompt to answer my queries and would make the time to keep me updated on a weekly basis. Will be sure to use again!

C. W.

Very Professional and hard working! I could not recommend better service! Kim was amazing and sorted our letting extremely quickly which was highly appreciated due to personal circumstances. Was a pleasure working with them.

R. M.

Thoroughly impressed at the service given by the team at Brown & Kay! They secured a good sale price in (what certainly seemed like) a difficult market which has enabled us to move forward with our plans. Many thanks to the team there!

S. C.

Steve, Todd and Ed achieved full asking price for us and were very professional throughout. We had a number of agents come round but it was Steve's professional attitude and experience which made the decision to instruct Brown & Kay easy. Thank you to the team.

T. B.

We are so glad we chose Brown & Kay to sell our house, they communicated throughout - a great service

S. M.

Sold mums flat in no time, found Todd Lowe, Kate Powley & the team very friendly, helpful & efficient. I’ve moved house a lot & found them the best. Wouldn’t hesitate to recommend.

S. P.

Many thanks to Ed and the team at the office for their professionalism during the purchase of my flat. Ed kept his eye on the ball with regular updates and liaising with solicitors. I would highly recommend them.

J. B.

Ed was a star, saying that the whole team served us well, everyone we spoke to was very helpfull, they made our journey as smooth as possible. I would not hesitate to recommend them. I know where I will go if I sell again or buy.

T. P.

Brown & Kay sold our property and were fantastic at every step of the way. They delivered a faultless service and I can't recommend them highly enough.

Great experience selling my home - staff were all knowledgable and were great dealing with issues that arose

M. J.

The staff are very welcoming +very helpful and very polite

J. B.

Amazing Service would highly recommend!

R. “. L.

The staff here were excellent in dealing with the sale of my father’s flat. Kept me up to date ....... better than the solicitors

M. B.

Maxine Biggar Absolutely superb level of service, helpfulness and professionalism. Went the extra mile and nothing was too much trouble. Really good service. Must be the best around.

j. *.

Very happy,Kate is very good at chasing sales/purchases,definitely going over and above, great service I would recommend!

M. H.

Really pleased with the service. Kept me informed from start to finish. It was a difficult sale so the staff went the extra mile and helped to get everything through smoothly. Great staff, really friendly.....thank you!

M. B.

Very friendly team overall and would recommend. Stephen & Kate always very helpful.

A. A. S.

Highly recommended. The best estate agents in my opinion. Well organised, kind people and very understanding.

J. B.

Very helpful Estate Agents they still give the personal touch sadly lacking these days

J. D.

Great service from Kim. Supported my parents move into rented accomodation .Explained every step of the process and everything went so smoothly. Thank you.

v. k.

Top Agents, nothing is too much trouble, all staff in the company will go the extra mile to facilitate smooth completion overcoming all obstacles, thanks so much to you all. Arie Amiel