Reviews of Frank Innes Sales and Letting Agents Derby. (Real Estate Agency) in Derby (Derbyshire).

Frank Innes Sales and Letting Agents Derby

303 Reviews

250 Comments

Real estate agency

Real estate agent

18-22 St James's St, Derby DE1 1RN, United Kingdom

Description

Information of Frank Innes Sales and Letting Agents Derby, Real estate agency in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Frank Innes Sales and Letting Agents Derby

Reviews of Frank Innes Sales and Letting Agents Derby

J. B.

Can’t recommend Frank Innes enough. They have helped to get through the process of selling the house and made it so easy for us. Their customer service is excellent and we were always kept very informed every step of the way from the very beginning when Robyn came to view right up until the end of the deal. Thanks to Jessica and Luke, but our most thanks are to Alice who was amazing throughout.

S. O.

From start to completion everything was handled professionally I was kept well informed throughout the transaction. Any questions raised were expedited efficiently and in a timely manner. The team carried out all viewings on the property and there were many viewings ! An offer was made that exceeded my expectations and thorough checks were carried out to ensure the buyer was financially viable. My experience throughout was 5 star. I will definitely recommend Frank Innes to friends and family and if the need arises I will definitely use them myself when needed again !

C. R.

Bea has been amazing and I couldn’t be happier with her support and advice. We’ve had a great experience; she’s made the whole process seamless and has taken care of every issue swiftly and completely. The last few years have been stress free, which is incredible given the disruption of the pandemic. I wish I’d joined Frank Innes earlier!

c. B.

I got an offer accepted on a house through Frank Innes. Alice Lambert, the estate agent, was very professional and laid back in her approach such that I did not feel like she was coercing me to make an offer. She gave me space during the visit and came across as genuine during the offer process. I did not think that she was playing games to make me increase my offer. She was friendly and understanding of my anxiety, displaying high communication skills, all in timely manners. Alice's approach made the offer process more pleasant than what it could have been given the current market.

V. B.

A property of mine was on the market for some time with two other estate agents. As soon as I took Frank Innes onboard, the property got let within a week. I would highly recommend their letting team to any landlord. Olivia went above and beyond to ensuring the property got filled by the right tenant, and kept me well informed every step of the way. This kind of great customer service is seldom found in letting agents these days!

a. d.

Friendly, professional and reliable. What has been a stressful situation in getting the house rented, was made trouble free. Great support and personable communication. Any queries responded to speedily. It is easy to feel confident that the decision to go with a managed letting service was the right decision.

D. H.

Massive thank you to Luke, Jess and the rest of the team at Frank Innes Derby for their fantastic service. My house sold really quickly and I have been impressed throughout, particularly with their proactivity and communication. I would highly recommend them as an estate agents.

C. H.

Brilliant service from all staff and got my house sold within a week, and supported me through the whole process. I mainly dealt with Alice who was amazing but also dealt with Charlie and Jess who were great as well. I would recommend them to anyone.

k.

Great experience using the modern auction method for selling our property! Scott and the team over at Frank Innes has made the process smooth and effortless and I would highly recommend this method of selling to family and friends.

T. C.

The staff at Frank Innes were very helpful throughout the purchase of our house and Luke kept us informed and offered advice about the process. Many thanks to the team.

K. H.

I could not fault Frank Innes from start to finish in selling my house. Luke Nixon particularly kept me up to date throughout every step and chased when needed to, so it kept moving along. I would recommend and use Frank Innes again!

A. H.

I have been with Countrywide and Frank Innes for 22 years as a landlord and the service and people have been great. When I was interested in selling my house Frank Innes advised my tenant was interested in purchasing the house. This was all organised and I used Conveayncing Connect as my solicitor and the sale was seamless. I would highly recommend Frank Innes. Thanks!

P. V.

My whole experience with Frank Innes has been great, professional, and without any faults or issues. I would gladly recommend this company to my family and friends, and would like to thank Lydia for helping me with my faultless move into my new Home

B. D.

Very impressed with the communication during the purchase of a property through Frank Innes. Alice at the Derby branch has been very helpful and kept me well updated throughout the process

K. L.

Alice Lambert 's response is very rapid and let me buying my dream house. I hope Frank Innes can continue to maintain this level.

J. Y.

Alice was really helpful, she made the experience really pleasant for me. And she was really patient too, which is a massive bonus! 10/10 would recommend.

J. E.

Frank Innes were fantastic in helping me move house. My purchase moved incredibly slowly, due to issues further up the chain, but Jess worked very hard to keep chasing it up and always updated me as soon as there was any movement. Every time I contacted them, they were always quick to respond, and I always knew that I could contact them via phone or email and they would answer promptly. Furthermore, whenever Jess was out of the office, I could always rely on somebody else on the team to assist me. I'd highly recommend this firm and I will use them again in the future.

A. M.

Frank Innes in Derby we’re brilliant from the start of the sale process right through to the completion. The staff in the office were responsive, helped chase up the buyers solicitors when they were not responding promptly. A big shout out to Jessica and Alice who were incredibly helpful and supportive to us as sellers and to the buyers. I definitely will use Frank Innes again. Top marks for a great service.

H. K.

We recently took a rental property through Frank Innes Derby and were very impressed at the efficiency and pro-active service we received. We were very close to completing on our house sale and were running out of time to find somewhere to live. Having enquired about the rental, Olivia arranged for us to view the very next day and was extremely helpful in moving the process through very quickly to ensure we could get the keys in time for the completion on our sale. We have also found Olivia and her colleagues to be as professional, efficient and pro-active since taking the keys and are extremely appreciative of the service and assistance the staff have given us.

J. W.

Bea at Derby branch was absolutely superb, my circumstances meant this was far from a straight forward rental. Nothing was ever too much trouble and I was kept informed the whole time. I cannot be more grateful for the hard work that went into securing a rental property for myself. My thanks and appreciation. Jeff Wickes ( happy tenant )

A. Z.

I can not Thank Alice enough for all the great customer service she has provided me with through the sale of my property. She has been Amazing to say the least. She is so nice, genuine and very professional in her dealing. Alice has done fabulous work to get the sale through and she has been so patient with us throughout the process. Thank You so so so much Alice and I wish you all the best for future. I will recommend Alice at Frank Innes to others over any other Estate Agency.

C. L.

Frank Innes have very recently sold our property after a short time on the market at very near the asking price. Alice has been our negotiator and we found her to be very communicative, extremely pleasant. Kept us well informed. We found the company (Scott) to be highly knowledgeable. Efficient process from start to finish, would highly recommend!

Y. S.

We recently rented a property using Frank Innes and I must say they have the best professional team of letting agents in Derby. Previously, I had tried looking for flats with different agents but each of them, were so unprofessional. I literally had to keep following them. Olivia and her team are so timely, had sorted out everything so well, and helped me at each and every step. Thank you again for the nice experience!

p. c.

Excellent customer service Alice kept us informed at all times. Very pleased with our choice of Estate Agent. Thank you . From Angela and Pete Collins .

S. W.

We have rented our property out through Frank Innes for over 10 years with varied levels of service. In the past year Lydia And her team have been first rate during a particularly trying time as we prepared to sell the property. Outstanding communication and extremely patient when emotions ran high. Alice on the sales side has been fantastic, selling a property during a pandemic was never going to be simple, however, the cheerful Alice made it far easier. She kept us up to date every step of the way and a pleasure deal with. Thank you

E. A.

We honestly cant speak highly enough of Jessica Gurney at Frank Innes, Jessica dealt with the purchase of our new home and was soo helpful from start to finish in keeping us up to date on everything, not to mention responding to our emails & any queries extremley quickly. Jessica was so efficient and went above and beyond to chase up solicitors and the other estate agents involved, this was honestly so appriciated by us, as we had quite a difficult time with the lack of communication and involvement from our own estate agents who were dealing with our connected sale, but Jessica continuously helped to chase things on our behalf to ensure we completed within the time frame to meet the stamp duty deadline. Even our mortgage broker was really impressed with the level of communication from Jessica and how on it she was with getting everything moving. Thank you so much! Elisha & Dean

K. I.

Amazing service from start to finish with Frank Innes - had terrible experiences with all other Derby estate agents, these were the only ones I could deal with! Lee was amazing in helping with finances, and Luke and Alice dealt with valuation and all things selling swiftly and efficiently with no frills and no faff. Didn’t drop the ball once, which is rare in this day and age! Don’t bother with anyone else!

N. F.

I cannot thank Frank Ines enough for guiding me through the process of selling my property. Alice my assigned agent was extremely helpful and went above and beyond throughout what was a challenging sale. Would definitely recommend.

K. J.

Frank Innes was the estate agent being used by our vendors. Jessica was much more helpful and easier to get hold of than our own estate agent! She was professional and helped chase for the information needed. We would definitely look at using Frank Innes rather than any other estate agent if we decided to move again in the future or would recommend to family/friends. Thank you Jess for making it that little bit easier, you are a credit to the company!

C. M.

Outstanding service. Scott Cutbush was excellent for the initial house valuation and promised me, he and his team would get the price I wanted for my house and they delivered! Luke Nixon has been amazing managing the rest of the sale process, keeping me up to date every step of the way and chasing things up. I cannot praise their professionalism, care and service enough.

R. H.

Jess at Frank Innes has been fantastic throughout the sale of my apartment. I can’t thank her enough for all of the support she provided in driving the sale through and resolving any barriers in communications which were holding up progress, particularly as there were multiple parties involved such as a management company for the apartment block as well as the solicitors. I would definitely recommend the team at Frank Innes where you are looking to sell a property: very professional, polite and great customer experience.

V. C.

I have been super impressed with the service from Frank Innes and can highly recommend them from start to finish. Lee and Jess have gone above and beyond throughout, professional, skilled and very personable. I can not fault the support and communication, brilliant team. Thank you is not enough, very appreciative!

L. T.

The service from Frank Innes has been top notch. We were kept fully informed by branch manager Alice Lambert from the start. Nothing was too much trouble for her or the other equally helpful and professional staff we dealt with. In addition, they were warm friendly and reassuring which was so appreciated during the stressful time of finding a new home. We would 100% recommend Frank Innes.

D. D.

Frank Innes is the best letting agency ever in the UK. I have had the most perfect experience when I just moved houses with them. They are very professional, kind, co-operative, honest and caring about their customers. Olivia is a STAR she managed everything in very high standards and with consideration to my time frame as I work full time and it is not that easy for me to schedule appointments. Olivia sorted everything without putting any burden on my back. When I got the keys of my new house, it was amazing and just few hours afterwards I was surprised with a message from Tili, the Frank Innes e-assistant that has set everything regarding the house move with the Council, water company and power supply. Frank Innes deserves a 100 star not just 5. I highly recommend them. Just get in touch with them and you will be happy and safe.

M. S.

Frank Innes was the estate agent being used by our vendors. Luke was much more helpful and easier to get hold of than any other estate agent in the chain. He was professional and helped us chase the solicitors and cross check information - which frequently needed doing. We would definitely look at using Frank Innes rather than any other estate agent we used or interacted with

E. C. G.

We just got our home key s. Luke Nixon, our broker, very professional, always there for as, friendly and pacient. Always answer to our emails, our massage's, try to find solutions to our problem. Thank you Luke for you help!

B. E.

In my dealings with Frank Innes over a very considerable number of years I have found they have been particularly responsive and efficient in dealing with all aspects to ensure smooth running of my rented property. My dealings with Olivia and indeed all the team has been very effective and a pleasure. I cannot recommend highly enough. Bill Evans.

M. S.

Huge thank you to Luke Nixon and the rest of the team on the recent sale of my property. Would highly recommend the Derby branch, I don't live local to the area and they handled the whole process efficiently and effectively from start to completion.

M. T. E.

Great experience with Frank Innes in Derby, thanks to Lydia and her lettings team Bea, Olivia and Rory who have been extremely helpful and communicative. Well done guys, and thank you for the persistence in finding a new tenant :)

C. K.

Alice (Sales manager) and Jessica (Sales Negotiator) have been very helpful with my requests and responsive. Special mention to Alice for being so kind, productive and helpful at every stage of purchasing my first home. Was always willing to help the advance, guide me in the correct direction and push the sale. Thank you for the help!

P. M.

I have never sold a house before but they made it so easy. Credit must go to Scott and Alice who were just awesome. Nothing was too much trouble for them. My house sold within 5 days of being advertised and this is a credit to them for their marketing and local knowledge. Simply awesomely. The total experience of selling my property was made so much easier with Frank Innes. Full credit to Alice Lambert

B. O.

The most smoothest house transaction we could of hoped for, and everyone at the team has done an amazing job and are continuing to do so. Really happy we decided to go with Frank Innes, best choice we ever made.

J. D.

Brilliant, the girls at Frank Innes supported us when their competitors wouldn't even answer the phone! We got to see the house when it suited us and we're given the best service, the agent answered all of our queries. Once finished the branch called back and asked for feedback on the quality of the viewing; absolute top tier staff.

T. B.

Everyone in the office was extremely helpful with my move into my flat in Derby. Shout out to Bea who constantly carried out efficient responses and support/assistance for me and thank you for the team for staying open on my moving day when I was very delayed. Very professional, lovely and helpful :)

m. h.

Absolutely fantastic great service 110% would highly recommend. They would always answer the phone promptly and return your call if they were engaged elsewhere. Luke was brilliant he kept us informed all the way through the process and also the chain around us. Frank Innes Derby are just on another level compared to the rest of the estate agents.

H. F.

we are so glad we chose to use frank innes to rent out a property. Lydia and her team were professional at all times , very approachable and were willing to answer any questions in a timely manner. The team are very knowledable and offer valuable advice. Regualer updates from the team meant our mind was put at ease. we couldnt of asked for a better service. It is clear to see they offer a high quality service and would not recommend anyone else! Thank you so much Lydia and team

B.

Excellent communication and service throughout the whole process of buying and selling- our property was marketed and sold in a matter of weeks after our initial contact with Scott. Our contact Alice kept us up to date at every stage. I would highly recommend the team- they really know what they are doing to make it as stress free as possible.

J. B.

Jessica and the team at Frank innes were amazing from start to finish. Luke visited the property to conduct the valuation ,he was straight to the point no sales pitch, I knew exactly what I would be signing up for and what the fees would be. Jessica and the rest of the team were brilliant they organised viewings galour and I couldn't ask for better service. I decided to use the In house solicitors ,again they were amazing. Louise the solicitor didn't contact me unless it was absolutely necessary and any issues that did arise she sorted before I knew about them. All in all if I could give 10 stars I would. Thank you Frank innes team

n. b.

Amazing from start to finish. Contact was brilliant. Excellent service, very supportive throughout the whole process. Alice was always available to answer any questions not just with the sale and chasing the buyer solicitor. They would always answer the phone promptly and return your call if they were engaged elsewhere. Absolutely fantastic great service 110% would highly recommend.

R. B.

Frank Innes and in particular Jessica Gurney was instrumental in getting our sale through. Marketing was highly effective with a large number of viewings. we were regularly updated on progress and Jess proactively chased agents and solicitors in the chain to get the completion through. I was extremely satisfied with the service

T. C.

We have unfortunately been given notice from our Landlord during lockdown. Olivia Williams at Frank Innes provided us with exceptional customer service and professionalism and has ensured that our urgent move to rent has been handled very quickly. Thank you Olivia, this has been the easiest move for us because of your help and much better than the experience we had with an alternative Derby Estate Agent competitor. If we ever need an Estate Agent, we would use Frank Innes again and we will recommend them to our colleagues and friends.

M. J. O.

Lydia was really friendly and helpful from the moment I called enquiring about my flat. She was so helpful when I had a few issues with the flat. She responded straight away and went above and beyond to sort out an issue I had with the water board. Lydia puts her customers first and I have been really impressed with how professional the whole process has been renting a flat. Thanks for all your help!

K. G.

I bought my wonderful bungalow from Frank Innes Derby. I was helped from start to finish by Jessica Gurney, she located the right property for me, she chased problems with covenants, estate agents for the sale of my previous property and solicitors for both sides. She helped me understand the numerous questions I had about the sale as this was my first property I have ever owned. I inherited the previous property from the death of my mum. She sent me lists of things or people to chase, listened to my worries and through all the ongoing problems was extremely professional. I would recommend her to find your forever home or your home for right now. She has an eye for property and can see beyond what it looks like to the bare bones to what it can become.

J. P.

I was extremely happy with all aspects of the buying process with Frank Innes, communication was brilliant and I would highly recommend. Purchasing a house can be a stressful time and Frank Innes made the process painless. Special mention to Alice Lambert who looked after us throughout the process and gave 5 star service.

S. W.

We had a bumpy road at the end of a tenancy and the team (in particular Lydia) were fantastic. She handled the situation professionally and efficiently and kept us informed every step of the way. Great service and would definitely recommend.

S.

Have used Frank Innes on a number of occasions. Lydia and the team are very proffesional and their communication is excellent. They have always gone the extra mile when required. Would highly recommend and will definately be using again when the need arises.

L.

Frank Innes have been amazing when purchasing our first home. Alice Lambert who showed us round the property and dealt with our sale was really helpful and always a pleasure to deal with. We did everything through Frank Innes/Countrywide and used their recommended mortgage adviser Lee Perkin and solicitors. Communication with Frank Innes was always easy and we received regular updates throughout the process. I would always recommend using Frank Innes Derby and the range of services they offer. They’re great! Thank you to all the team!

M. A.

I am impressed with the quality of this service, they ensured that all my needs were met and were available for any questions I had prior. The staff was friendly and understood what I wanted in terms of the property and were quick to get back to me. I felt that they were extremely reliable and I could not be happier that I chose this service. I would also like to thank Luke Nixon for his professionalism and help throughout this.

G. B.

From rental property enquiry to signing the agreement, I was guided through each and every step of the process carefully and thoroughly. Bea was patient and very efficient and really has gone above and beyond to assist. My queries were answered professionally and swiftly. I would have no hesitation in recommending Frank Innes to friends and family.

C. S.

My partner and I had a very positive experience with Frank Innes estate agents, it was made easy and straight forward by Olivia Williams, she made us feel welcome and at ease, really couldn't recommend them enough as we had tried other companies but they just didn't seem to be invested in our needs where as Frank Innes are on the ball and really nice. Would give more stars if they were available.

G. C.

Thanks to the team at Frank Innes, securing our first rental couldn’t have been easier. Olivia and the rest of the team were fantastic from the minute we applied for the property, and were incredibly helpful throughout each stage of the process. Great service and highly recommend!

C. R.

Frank Innes is the most professional, customer-focused, friendly and efficient estate agent I have ever used as a landlord. They’ve really knocked my socks off with their care, responsiveness and attention to detail. They make you feel like part of the family; they make everything simple and straightforward.

S. K.

Very thankful to the whole staff for helping us with the property sale for 40 Belvoir Street. Special thanks to lovely Alice Lambert for supporting us from start to end of the process. We will recommend everyone to try and see the service provided by Frank Innes.

C. N.

Luke at Frank Innes has been amazing through the process of selling my mum's house. He has patiently helped with every step of the sale and given time and commitment to make sure our sale was successful. Thank you Luke. Also his wonderful team are always helpful and attentive with viewings and queries. Highly recommend!

E. W.

We recently sold our house through this estate agents - they were very good - always helpful and they communicated very well! The staff were friendly, efficient and followed up every person who visited the property to get feedback which we found helpful! If you need an estate agent I would definitely recommend them! We have encountered other companies when we have been trying to purchase a property and to be honest some were very unhelpful - by comparison Frank Innes were by far the best!

M. P.

Great first impressions when Robyn visited to value our property and discuss prices and options. Very positive attitude and the ethos wasn't just about a achieving a quick sale, but the best sale for us. Both Luke and Alice dealt with the sale of our property at different stages. Both were excellent and efficient. Same day replies to emails and calls. Approachable at all times. Our sale did fall through the first time, after around 6 weeks. Nonetheless, like the first time round, half a dozen viewing were booked within the first week. We dealt with Dawn who was very pleasant and with Lee, in the mortgage department. Again, both were approachable and professional. I'd absolutely recommend Frank Innes Derby to anyone looking to sell their home. They were neither the lowest or highest cost agent out there. They just delivered and were worth every penny. Thank you!

J. B.

This the 2nd home that Frank Innes have sold property for me. Both times they have been very helpful, chasing up on solicitor and paper work etc. I think that if it wasn't for Scott and Alice sale would have dragged on. I would have no problem with going back to Frank Innes if I ever need property sold ,highly unlikely, again. Thank you, you were all great

N. p.

Finest example of customer service certainly from a buyers perspective and have seen no evidence to suggest that this is not the case from a sellers perspective either. Kept up to date with progress, chased both legal teams when both started to stall stepping in as and when necessary to make things happen. Having moved house over fifteen times this has been by far my best experience of estate agents.....keep up the high standards and professionalism you have set. Great Work

A. E.

After having a bad first experience with my first agent, Frank Innes were great, finding a buyer for my property very quickly with minimal input needed from me. Even after the first buyer fell through, they quickly found another. Also greatly appreciated the monitoring of the sale and liaison with the solicitor to ensure the sale went through. Luke in particular I always found to be super responsive and friendly! Thank you!

L. L.

Wow, Lydia went above and beyond and impressed us so much that we moved both of our flats to Frank Innes. We contacted several managing agents in the area and Lydia replied with such a comprehensive email stating all of the charges. All communications have been dealt with so swiftly and nothing has been too much trouble. We are so pleased to have found someone so proactive!

N. J. (. B.

Easy to work with, they were attentive during the whole process and were flexible with me, for example when I asked for extra viewings during the sales process I was able to go several times with contractors ready to start work the day after the transaction completed. Alice in particular was very helpful and was a good mediator between myself at the sellers as there were some sticking points during the process.

S. G.

As a buyer who buys properties regularly I must say the service I received from start to finish from Alice Lambert was exceptional. Communication was always spot on, she was very responsive and supported push the sale along to completion. Highly recommended!!!

D. P.

FABULOUS EXPERIENCE After I dumped Ashley Adams, because after 5 months and probably less then 5 viewings I had one offer which represented about a 30% loss. So it was tile to move on and I found Frank Innes. I explained my situation. They understood all of my requirements. They proposed a price, put the house on the market and within 1 week I had 10 viewings. My point of contact was Alice Lambert, she kept me up to date of all movements, her levels of communication were first class. Once the bid was accepted there were issues with the buyers solicitor going AWOL. Alice and her team handled this very well, she understood the stress my family and I were under and helped us all the way through. My only disappointment is that I did not go straight to Frank Innes. I wasted 5 mortgage repayments with Ashley Adams, and added a lot of stress. Totally relieved this is now all done and wrapped up. So do I recommend Frank Innes. 100% I do.

M. B.

Alice and the team at Frank Innes in Derby have been beyond amazing with handling the sale of our property. It wasn't a simple transaction- far from it! But i can honestly say that at every stage Alice was there for support and was fantastic at dealing with our buyer and their solicitors- keeping us up to date with any developments. I can really not praise them enough. I thoroughly recommend them.

J. W.

Frank Innes helped me immensely when my mum died suddenly. They talked me through all the options to fulfil her will, and encouraged me to keep all open until I knew which was the right one to follow. My house sale was a lengthy process but they kept me informed and made helpful suggestions. Lovely people, especially Steve and Alice who were so supportive through a very difficult time.

S. J.

Excellent service I viewed a property they marketed in the early afternoon and the team at Frank Innes and Scott C in particular were so efficient in communications the property was sold stc by 5:30pm. Really easy to make offers / provide documents etc. Can’t fault them as a buyer and I’m sure the sellers were happy as-well. Never a problem getting hold of anyone and the post sale communication was brilliant as well Overall a very competent team with great people skills. Will happily buy or sell through them in future.

G. G.

We selected Frank Innes to act as letting agent for our new rental property having visited three agents in central Derby. They were clearly the most professional, courteous and efficient people we spoke to, and we are very glad we chose them. Our property was immediately visited, photographed and marketed to a high standard, resulting in three instant viewings, of which one appears to be an ideal tenant family. The whole process was quickly and flawlessly achieved, and we are delighted to recommend this agent. Thank you Simon, Lydia and Rory for all your help.

S. D.

Good communication throughout the sale process and very happy overall with the service. Luke Nixon went out of his way to keep me up to speed and help push things along towards the end of the process - really appreciated.

J. C.

I will give 5* to Scot Cutbush the Property Sales Manager at Frank Innes, Derby. He is responsive, helpful and professional in all the dealings I have had with him. I recommend him highly.

P. B.

From receiving 3 valuations on my property and all being valued the same, I then had to choose which agent to go with. Frank Innes were extremely professional and had my property sold within 2 days! They were confident in what they said they would achieve and sure did that. Whoever took my calls were very informative, understanding and friendly. No question was a stupid question which was comforting especially when not knowing the ins and outs. A big shout out to Luke who went above and beyond to help me (kicking solicitors on the way) through the process, explaining in detail the procedure and what I could do to help. With his advice and chasing up, it for sure sped up the process. A massive thank you! I highly recommend Frank Innes Derby to anyone who is looking to sell their house. Its been a pleasure!

H. T.

I’ve had a great experience with Frank Innes. I was struggling to rent a property as with other letting agents they weren’t available for several days and then an hour before my booking they’d cancel on me! However, Frank Innes got me an appointment ASAP and I signed for the house there and then. I dealt with Jamie and Lydia, both of which were really pleasant and professional. I needed to move quickly and they facilitated this; they left me messages and emails when I was busy, met me at the property and took payments over the phone. I feel they went out their way to accommodate me and it’s made moving so much easier! They have even assisted me with further queries since. Both really lovely and I felt really relaxed when making the decision to sign. Thanks!

J. T.

Very impressed with the service provided, I was kept up to date throughout the sale. Jessica Gurney went above and beyond to help get the sale through on the date I wanted. Would highly recommend Frank Innes for anyone who wants to sell or rent a property

J. m. L.

Cannot recommend this agency enough! Within days of enquiring, we were onto the paper work getting everything confirmed and in process. Olivia was amazing, speedy responses and on the ball throughout!!! Thanks so much, we love our new home!

N. D.

As landlords Lydia has supported us in the most efficient and professional manner - even when the first tenants to move in let us down. She remained calm and kept us up to date. Even managing to find us new tenants within the same week. I would definitely use this office again and hope that Lydia will still be there to support us whenever our property is vacant again. Thanks Lydia - you have been a star!

P. P.

From the first phone call to arrange a viewing through to the handing over of the keys the team at Frank Innes were amazing. Prompt, courteous, thorough and efficient, they responded to questions and concerns quickly and in a helpful and sensitive manner. My thanks to the team for their help and for their friendly smiles. If you want to take the bother out of completing a new rental agreement I highly recommend you give them a call.

H.

We couldn't thank enough Rochelle who made our experience in buying our first property as smooth as possible. She has gone extra mile just to meet our expectations and to make sure that everything is sorted all throughout the process. She deals with our concerns promptly and professionally. She is truly a star! I highly recommend her to my family and friends! All the best to you Rochelle and your team in Frank Innes.

S. C.

Fantastic service from Luke and the team at Frank Innes in selling my property. From the minute I decided to use their services, they have been very professional and have kept me informed the whole way through the process. Property was sold within days of going on the market so couldn’t ask for more. Would highly recommend.

S. B.

Lydia managed to find me great tenants at very short notice - they moved in just 3 days before lock-down started. I cannot thank her enough! As a first time landlord I have been in contact many times and Lydia always makes herself available to answer all my questions.

D. A.

The Team in the Derby Office dealt with my House sale. There were some major hurdles caused by the buyers along the way but all was sorted in a professional way and we got there in the end.

A. E.

I am so happy with my experience with Frank Innes. I have mostly been dealing with Alice Lambert who is so helpful and always responds to any queries that I have. I would definitely recommend Frank Innes.

L. H.

Awesome sales service from Frank Innes in Derby, super responsive and delivered a seriously quick sale of our property. Alice is particularly good and got things moving really quickly.

M. W.

Fantastic Experience. Bea has made the process run smoothly even at such a fast pace. This is my 1st home moving away from parents, so was always going to be a nervewracking motion to go through, but after finding a property through frank innes they've put my mind at ease from start to finish! Super grateful to Bea who has been handling my application. Through such uncertain times currently, even without the face to face contact, everything from the virtual viewing of the property to the final signing of contract, everything has been so seamless! Being able to communicate directly via whatsapp straight through to Bea has been a godsend and just shows the diversity of your communication offering aswell as dedication to your clients, as any questions I had, no matter what time of day, I would always get a speedy response. Having dealth with a number of different letting agencies, i've never dealt with any that are as attentive or friendly as the team at thr derby branch. Im so glad I decided to let our 1st home through you guys and would highly recommend to anyone deciding to buy, sell or let a property. 5 star service - need I say any more!

R. P.

Hassle free and great experience while dealing with Frank Innes. Helped me to get a house of my choice. Branch manger (Lydia) took care of the lease agreement on time, coordinated well with the landlord. House was handed over to me on time and in a very clean condition. Total experience in dealing with Frank Innes has been great. Thanks to - Lydia and Olivia for prompt and clear responses for my queries.

J. L.

Had a difficult investment transaction with the sellers of a property in Derby. The seller's solicitors were terrible communicators and the transaction nearly broke down a few times. Frank Innes were decent mediators and very good at keeping their finger on the pulse with the transaction. I would happily purchase a house through Frank Innes Derby again.

J. O.

I have recently bought and sold with Frank Innes Derby. Alice and Luke Nixon were very caring and considerate in keeping everything under control at sometimes stressful moments!I cannot recommend enough these guys, absolute stars 👏😁👍

P. Z.

I was in contact with Luke Nixon on a property we were dealing with, he was extremely helpful and professional, he always kept me up to date with changes during every step of the way . He was persistent in chasing things up for us and very easy to talk too! Thank you Luke!

K. H.

The entire team were magnificent ! Alice Lambert was wonderfully patient and hardworking to get our sale through and Luke Nixon went to extreme lengths to help us at every opportunity - helping us fill in the huge amount of forms and other paperwork. We couldn't have asked for a more helpful, patient and pleasant team than the Derby Frank Innes one.

J.

Although selling property has been a lengthy process, Frank Innes have been really proactive and engaging from the start and quick to have offers on the table for me. In particular Alice Lambert and Scott Cutbush. They both saw proceedings through from start to finish and were always quick to update me with changes/progress. Also, they were both instrumental in chasing solicitors to prioritise my sale which made all the difference. Would recommend to anyone thinking of selling their house.

Z. W.

Jess Gurney was fantastic handling our purchase from start to finish, we couldn't have asked for a better estate agent, she is a real credit to Frank Innes !!!

C. V.

Went through Frank Innes to rent a property out. My letting agent Lydia has been fantastic from the start. The property was taken the day it was listed and any issues have been quickly resolved. Reasonable fees, great service! Could not recommend more highly.

S. O.

Myself and 7 other friends moved down to Derby from Glasgow 4 months ago to start work. Frank Innes went out of their way to accommodate us in the 1 day we had to view flats. They were very helpful in this instance. Since moving into the property 4 months ago, we've not had any issues with the flat so there's been no need to contact Frank Innes for help, however, I'd like to believe that they will be helpful if ever we need their assistance in the future. The flat I ended up living in is fantastic as well, a superb value-for-money apartment.

D. H.

My boyfriend and I were looking for our first property to rent together. It was safe to say looking for a property had become a stressful task, until we found one with Frank Innes. Frank Innes kept us in the loop and informed us when the first viewing was. When the First viewing came we were greeted by a welcoming smile and friendly face AKA Lydia Youle, who gave us plenty of honest advice with the property and instructions on how to apply for it.The application process was all done online making it very easy and quick, everything went through very smoothly and we had constant communication from Lydia letting us know each step of the way. We are now 3/4 months into renting the property and still have great communication with Lydia and Frank Innes. We tend to use email as this is the best form for us and we get a response within the next 24 hours. I am really happy with the Service from the Frank Innes team and the way they are still continuing to make me feel like a valued customer. Thank you to the Frank Innes Team and to Lydia who is a credit to the company.

K. L.

Very professional, responsive and courteous service. Olivia is very customer oriented and goes the extra mile for her customers. I feel that they were looking after me all the way through the processs. It has certainly been a very pleasant experience working with Olivia. I have been through a long struggle with many agents while trying to find accomodation in the right area and have had several bad and dont care less experiences in my search. I cannot thank Olivia and Frank Innes enough for being the ones who totally changed my negative thinking. Thank you, I have regained my trust in humanity. Kevin Lilley.

S. H.

We saw a rental property advertised with Frank Innes on a Tuesday evening, had a viewing with the landlord on the Wednesday and had the let agreed by Friday the same week. Excellent service from Lydia who took us through the process and returned all our calls quickly and professionally. Thank you Sian

D. F.

Frank Innes /Countrywide have arranged lettings for me over many years, more than I can remember. The Agency is always most courteous and deal with all my queries quickly and efficiently. I have never experienced problems with tenants they have found for me. I will continue to use their services.

D. B.

The staff in the Derby branch are cheerful and helpful. They found our buyer and supported the process from offer to completion. Scott and the team work well together and keep effective notes to ensure that no matter who you speak to they can update you on what is happening. Definitely recommend their service.

r. m.

Olivia, Frank Innes has been absolutely superb and very professional in getting a tenant for the apartment. Communication has been up-to date, appropriate. Their experience in finding the tenant is the key and would definitely recommend Frank Innes as the agent to look for.

M. N.

Sarah Pinkney from the Chesterfield branch came to value my parents house and showed us around another potential property. Sarah was very friendly, professional, and super helpful. Thank you and we would recommend using Frank Innes.

D. E.

All staff at Frank Innes at Derby were all helpful, friendly and attentive. I wouldn't hesitate to recommend them. They brought more people to our door than any other agent in the sale of our property.

A. S.

Highly recommend Frank Innes for all aspects of buying a house. I have received excellent clear mortgage advice from Lee and Dawn has been fantastic at keeping me updated on how my move is progressing. Thank you 😊

L. D.

Lydia & Olivia have been a huge help in securing tenants for our properties, they are given a large portfolio and work well providing regular updates on viewings and feedback to me. I rely on them heavily and they never let me down, I would highly recommend their service.

L. P.

My partner and I were looking for our first house and the process was made incredibly simple. Lydia (who showed us round the house) was courteous, friendly and never pushed us for an answer or thoughts. She showed us round the house and left us to discuss in private any concerns (there were none) we may have had. Once we decided we wanted the house, reference checks and communication was always prompt and clear. It couldn’t have been made any better. Expectations were clear and within the week we had moved in. We found a beautiful home with no fuss. Thank you Lydia and Frank Innes.

M. I.

Excellent service provided my Frank Innes rep (Dawn) when buying a home for my mum. Dawn provided us with an excellent service by communicating with us through out the process & providing us with information when needed. Very polite over the phone also. Many thanks Mitchell

B. M.

I can only comment about the acquisition of the property as I'm only just moving in but Frank Innes so far have been great to deal with, Particularly Lydia in the Derby branch. I work abroad and most of the time I only have access to email. Lydia replied every time with in a very short space of time and really tried hard to accommodate my needs while being away. Lydia made the whole process of taking the property very easy considering I was not there in person. Many Thanks!

T. B.

I have let and sold a flat using Frank Innes in Derby and have always found them professional and efficient. Alice Lambert helped enormously with a long and drawn out sales process. Highly recommended.

C. B.

Friendly and professional staff who kept me informed throughout the process - even though it dragged on ridiculously outside either of our control

L. G.

Brilliant service. Really felt listened to, and all my questions were answered. Every effort was made to achieve my requests. Lydia has been great, and continues to check that I am happy with the property, and if there are any problems. Would definitely go back to Frank Innes if I move house again and would hope to deal with Lydia every time.

T.

I have been a tenant at a property managed by Frank Innes for 2.5 years now and I am just about to move out (tenancy terminated by mutual consent). I have read some of the negative Google Reviews for Frank Innes (Derby), but I cannot claim that any of them reflect my experiences of the firm or the people who work for them in their Derby branch. Indeed, I can, in all honesty, say that I have received excellent customer service throughout. That is not to say everything has run entirely smoothly at all times, but even then I have been pleased with the way everything was handled. Before concluding this review, I would like to single out Adam Slaney (who works within the Lettings Department) for particular praise. I am grateful to him for taking the time to get to know me as a customer over the years and I have always been impressed by the fact that he is a man of his word, and has followed through on any promises he made to me within good time. In summary, I would not hesitate to rent a property managed by Frank Innes in the future and I wish them every success with their business.

L. M. G. J.

I've rented before with other letting agencies and Frank Innes has been the best one by far. I also have to say that Lydia Youle has been incredible proactive, professional, and helpful with everything. I also have to say that I was impressed how they managed one repair I reported. I totally recommend this agency and Lydia if you are thinking in renting.

Z. S.

Olivia Williams in Derby office was extremely helpful. She made our move to our rented apartment way easier. She is very professional and helpful in all aspects. I would definitely recommend using her professional services for your next move.

B. G.

I would to extend my grateful thanks to Lydia Youle and Olivia Williams in the timely and efficient manner in securing a new tenant in such strange times as these. There was a high emphasis on communication skills within this team ensuring the highest delivery of customer service, actively and proactively resolving problems. For example the leaving tenant preferred not to have visits because of the Covid 19 situation, so Lydia arranged to have the leaving tenant to film a video tour of the property for prospective tenants to view. This was just one example among quite a few issue of a how successfully they resolved problems to everyone's benefit, all the time remaining professional and cheerful. Many, many thanks.

L. B.

I'm an overseas landlord, and had a previous different agent/letting company. There was previous neglect and non-payment of rent. Lydia Youle from Frank Innes managed the clearance and transition through this period amazingly.

J. B.

We have just rented a house through Frank Innes and have found their staff very helpful and pleasant to deal with. We have been particularly pleased with the help from Lydia, Simon, James and Adam. They have dealt with all matters efficiency and with courtesy. We would have no hesitation in recommending them.

S. M.

Frank Innes Agency have great professionals who help to solve the several natural difficulties related with apartments rental. We are a Portuguese company and they were a huge help finding the homes we need in UK and settle all the logistics and documents for several rentals we have. I definitely recommend their services.

M. G.

Great service, very professional and helpful. Would like to thank Alice and Jess for great support. Also branch manager Scott done amazing job, fast and efficient. If needed, will use their services again. Many thanks

R. M.

My husband and I had the pleasure of being in the most professional and patient hands of Lydia Youle from the Derby Branch. We were fighting against time as I was due to have a baby end of May, and a few other hurdles along the way but Lydia worked so hard to help us achieve this. Honestly Lydia thank you so much for all your help, just saying thank doesn’t seem enough from us. My family and I have settled in well with our new little bundle of joy and I’m recovering well in our new home☺️. Thank you.

R. J.

House sale went through quickly and efficiently - well done to Jessica and the team

J. O.

As a Landlord all you want is for the property to be let as quickly and efficiently as possible and to be kept in the loop throughout the process. On the last couple of occasions Frank Innes have secured very good tenants for me and without any additional stress. Adam, Gagan and Lydia have found a new tenant and all seems to be going through smoothly again. I will no doubt use Frank Innes again should they keep up the good work.

S. N.

Fantastic team! The professional photos were beautiful and the team managed to book 5 viewings before the property even went on the market! We had 9 viewings in 2 days and sold the property straight away. I can’t thank the team enough! The sale went through so quickly despite lockdown and COVID 19 and they always kept us updated. Thanks for all your help! From Sam and Pete

W. L.

Dealt with Olivia Williams for the rental of property. She was very professional and helped us secure the rental of the property, great communication and a pleasure to deal with.

K. S.

Moving from an HMO to a single occupancy rental - the whole process was made very easy and done much quicker than I expected. Lydia was fantastic - always ready to answer questions and supplied all I needed as it was needed. The whole process was completed in two weeks. Would recommend them to help with rentals any time!

a. r.

We just got the keys to our first home. Throughout the process Frank Innes were very good and gave us regular updates. I would highly recommend Frank Innes

p. b.

my wife went to Frank Innes about 6 weeks or so ago to look for a suitable property to rent for ourselves and our daughter.We visited numerous other agents and they were ok but they seemed to let us down with viewings and that bit of extra help needed.That day my wife went to Frank Innes they found us a lovely property and they understood our need for a quick move due to a school start date for our daughter and we moved in to the new house a couple of weeks later. The staff were brilliant preparing everything for us and they were always friendly, polite and professional and a special mention to Adam(who found the property for us) , James who gave us the contract and explained everything) and Simon who gave us a very nice welcome visit) these guys are a credit to Frank Innes. Thank you again guys Mr and Mrs Barnett

K. B.

We are a very young couple moving into our first property. We didn’t really know what we were doing. We have had help from Rory and he has been amazing! I can’t thank him enough. He is so thoughtful and made the whole experience much easier and simpler! He’s a real asset to the team. Thank you Rory.

C. D.

After searching long and hard for the right property, in the right area, at the right price that’s available in the time frame my husband and I were looking for, Frank Innes Derby could not have done a better job. From start to end the process was thorough, straightforward and transparent. I would like to personally thank in particular Jaime, Simon, James, Lydia & Adam for all their hard work and dedication to the task at hand - their fantastic area knowledge and their ability to give comprehensive advice and answers as quick as possible, especially as my husband and I work to a similar pattern as their office. I would not hesitate to recommend them to other parties relocating and wouldn’t think twice about coming back. Thank you all.

R. F.

Lee Perkin is the Executive Mortgage and Protection Consultant at Frank Innes estate agents (Derby). Having dealt with Lee many times over the past 8 years, I cannot speak highly enough of the outstanding service provided on every single occasion. Lee's vast experience has proven invaluable with all of my applications. Always well organised and professional, Lee is highly accomodating and shows great motivation with every task. I certainly recommend Lee Perkin to anyone looking for a mortgage product. Top Man!

S. B.

Frank Innes Derby have been so helpful and friendly! Always answering any questions I have and catering specifically to my needs. Lydia has been especially great moving homes can be very daunting and she has certainly helped with that!

L. G.

The team at Frank Innes especially Alice were excellent with the smooth sale of our house. They were very helpful and responsive. Thank you!!

T. A.

‘Lydia really helped me when I was looking for an apartment. We found an apartment and she completely renovated it for my move in. The apartment was furnished and she had it decorated, new flooring and the furniture removed. The apartment looks brand new, amazing and I’m very happy here. I would recommend using Frank Innes every time’

S. G.

Thank you Frank Innes for your Friendly and Professional Service through out my tenancy period of 18 months with you. Special Thanks to Lydia Youle who was really helpful and responsive through out the period.

L. I. (.

Excellent service, very supportive throughout the whole process. Jess was always available to answer any questions not just with the purchase but also with the sale when our selling agent wasn’t as responsive. Would recommend highly.

s. c.

The service I have received from Frank Innes Derby has been excellent - efficient, prompt and professional - everything that you need from a letting agent. In particular, any problems or queries that I have had with my property have been dealt with expertly by Lydia.

N. R.

Had the pleasure of dealing with Alice Lambert from start to finish and can only say Alice has been brilliant kept us informed and helped us at this stressful time . thanks Nick and Sharon Ransome x

N. B.

We are based overseas in Bahrain and need to lease an apartment in Derby. As a qualified licensed realtor from Canada i was impressed with the grasping power of Lydia Youle’s ability as she responded back with a two bedroom unit within a very short time that surpassed our expectations. As our selection criteria was demanding Her relentless efforts to seek reference approval and provide us step by step guidance can only be described as nothing short of exemplary . Frank Innes is both trustworthy and effective in not only meeting but exceeding client expectations Our trust in their abilities is demonstrated by selecting a house without even a visit We strongly Recommend Frank Innes and in particular Lydia Youle to all. Naveen Bhatty

A. W.

Great service from the Lettings team at Frank Innes Derby. My buy2let was repainted, a new boiler fitted and new tenants found in a 2 week period. Very well organised and efficient work - would definitely recommend.

R. W.

Very efficient service. Quick to respond to the few issues I have had with the property. Would strongly recommend Frank Innes for anybody looking to rent. Special mention to Lydia who definitely deserves a payrise for her hard work.

R. S.

First time going into letting and what an experience. So quick and easy with all the help we could dream of, we had no stress, knew what was needed and what to do. Jaimie is a pleasure to deal with, knows all his stuff, and what was really helpful. Going to buy in 12 months time and really hope we can use Frank Innes again! We highly recommend them.

D. B.

Alice was fantastic, I have bought and sold through her and she dealt with everything. If she wasn't around the team were also knowledgeable about my deals and were very helpful. If you want an Agent use Alice at Frank Innes !

C. H.

It has been a pleasure buying a property through Frank Innes of Derby. Dawn has been at hand every step of the way keeping us well informed and updates at every stage. Would 100% recommend Dawn and Frank Innes Derby for selling and purchasing properties.

S. S.

Alice Lambert is a credit to Frank Innes - her knowledge of the local area is second to none. Her efficiency has been instrumental in helping me grow my portfolio. It has been a pleasure working with her and look forward to doing so in the future.

A. P.

Found us a tenant in approx 1 week, did the viewing myself, so a team effort. Olivia, ticked all the boxes, which is all we want. Moved to them from another EA, which we were not happy with. So a nice start, I obviously made the right choice. They sold our house many years ago, so in terms of end product, which is the key really, we cannot fault them.

M. B.

Great service- from viewing the property, right through to completion. Alice was really helpful throughout, and a pleasure to work with. We will definitely be returning as we continue to build our portfolio.

S. H.

Brilliant service always kept in the loop. Thank you to Luke for making the whole process of a first time buyer as stress less as possible

P. R.

If you are buying a property the person you want is Jessica Gurney! She is absolutely brilliant! Giving you regular updates, chasing and supporting with paperwork. She knows how to get the job done.

B. R.

Frank Innes in Derby always provide an excellent professional service.Their system ensures there is a contact available at all times during working hours.They respond to questions and emails .You feel they are working for you.The Team are positive and a pleasure to work with.

o. K.

I must say, that the staff at derby Frank Innes are the most friendly, approachable and helpful. Thank you guys so much for all you help. Luke, thank you so much for all your support on every step of the way. Just to thank you, I would like to take you out for lunch, so let me know when you are free.

S. a.

I found them very professional and helpful, with great communication and were competitively priced.

P. O.

Very pleased with Frank Innes, from the first time we made contact, until the end of the process. Very polite, reactive and professional. Would certainly recommend to anyone. 5 star service.

C. C.

Recently bought a house through Frank Innes. Special mention to Luke for chasing up with solicitors etc and made the process of buying the house easier. Thank you

B. M.

I have just purchased my first house and I am really pleased with the outcome. Staff are really friendly and helpful and work really hard to get to where you want to be, made my first time experience of buying a house one to remember will definitely use them again! Thank you so much guys Many thanks Michelle

I. M.

Scott and his team went above and beyond to help us in selling and moving to our dream home. They handled everything brilliantly from start to finish.

S.

Went to view a property and eventually had an offer accepted. The sales negotiator that showed us the property was particular warm and inviting answering all questions asked and providing information on questions that where missed. A viewing was arranged by the estate agents outside of their normal times of operation which is above and beyond duty.

S.

Currently purchasing a property through Frank Innes. Both Alice and Jessica have been very helpful, polite and efficient and I would highly recommend.

C. C.

fantastic staff, extremely helpful, and worked so professionally throughout this pandemic that were in! Helen Stephenson helped me out loads! Perfection is the word I'd use to describe her and her professionalism

C. M.

Fantastic service from start to finish! Jessica kept us up to date and was very thorough. Nothing was ever any trouble for her and accommodated our requests. Thank you!

J. G.

Excellent service from arranging the viewing to handing over the keys. Polite and efficient in making what can be a stressful process hassle free. A couple of issues upon moving in which were rectified straight away. Very happy with the service I have received so far with the property.

S. C.

I want to give a special thank you to Alice for her wonderful customer service, being super positive and showing us around some lovely homes! Hope to see her out on the viewings more often to brighten the day up as she does best!

L. R.

Stress free home buying !! Who doesn’t want that!! Super helpful team. Nothing was ever to much trouble. Thank you for making buying my home fun and exciting!!

F. A.

An hassle free experience for a FTB. It has been a pleasure to work with Jessica, she has been there to answer all my queries. 100% recommended. A massive thank you to all the staff at Frank innes.

1. B.

We are buying a home through this Branch of Frank Innes, they have been very professional and have been in easy contact every step of the way with updates and reminders of things we need to do.

M. P.

I would highly recommend frank Innes and will be using them again in the future. I mainly dealt with Lydia, who was really helpful throughout and answered any questions/queries that I had, as did all the staff throughout the process.

P. J.

A friendly and efficient service. Frank Innes have been excellent at managing my property and quick off the mark in finding a new tenant at the end of the last tenancy.

M. T.

Excellent service, profesional and thorough! From initial viewings they were very helpful and smiley. Very easy to communicate with and get hold of when you needed to ask questions (even as a first time renting tenant). Had all the answers to the questions!

L. W.

From start to finish our estate agent Alice Lambert provided a superb service, always friendly and approachable and super helpful with all queries.

E. K.

We have rented out our house with frank innes Derby they have been amazing and Made it effortless for us they were very helpful all the way through !! Would advise everyone to use this company !! FANTASTIC !! Staff are lovely and so willing to help ! 5* !!

P. M.

We had great service especially as we moved during lockdown. Very helpful staff. A video tour gave us a great idea of the house.

j. h.

Lovely guy came and valued. Where I was feeling despondent before hand, I felt more confident in achieving a good sale.

E. S.

Liv Williams was so helpful throughout the process of me moving in to new accom. Turned it around super fast, faultless process. Thank you very much.

m.

As a landlord new to Derby, I found their service excellent. They found a tenant the same day I gave them the keys and were very helpful during the handover of the apartment - well recommended

R. M.

Efficient and helpful staff. Professional service would recommend the lettings department and if we ever sell our property would happily use the sales department.

A. K.

We worked with Alice Lambert at Frank Innes, she was very professional and always kept us informed at every stage of the process. I would recommend Frank Innes Derby and Alice Lambert.

d. j.

Great service provided from the moment i decided to use their tenant find service. I will now use Frank Innes moving forwards in preference to some of Derby's bigger letting agents. Thanks guys and well done.

J. S.

Lydia has been fantastic and efficient throughout our whole process expecially with us having to do things remotley, her communication has been fantastic.

s. w.

Fantastic service from Alice at Frank Innes at Derby couldn't have been more helpful kept me informed all the way through the buying process and even dropped the keys off for me definitely would recommend her for buying a property.

L. K.

Very happy to be able to search for a property and rent it with the help of Frank Innes's Covid secure procedures for viewings, signing of tenancy contract etc. Very helpful and friendly agents.

s. b.

Purchased a property just after the first lock down from Alice at Frank Innes Derby - first class customer service from start to finish

t.

Reading all the 1 star reviews and comments I find it hard to see it as the company that dealt with me, both Lydia and Simon were very helpful and the contract was pretty smooth throughout.

s. r.

Lydia & Olivia taken all the hassle out of my rental property in Toton Nottingham Right from the very first point of contact I felt taken care of and a priority and nothing was to much trouble I will certainly be using Lydia and the team for any future properties Thank you you guys were amazing 👍

S. G.

Rented my first property in Derby and the team, specifically Helen, were friendly, efficient and quick in getting me moved in.

M. L.

Staff were professional and friendly. kept me informed all way through the letting process. very good Mrs Leason. Mickleover Derby

S. C.

Alice was really helpful, keeping us informed at every step through to completion

V. M.

The service purchasing a property and subsequently using the fully managed letting service has been faultless and efficient. The staff I have dealt with have been helpful and friendly - would definitely recommend

K. S.

I dealt with Alice on a recent property purchase and found her to be very helpful and responsive. I would definitely recommend! Thank you!

T. R.

Really great and helpful will use again. great agents will always use them first. if a property is with a different agent it would put me off.

H. B.

Very friendly and helpful staff they helped me with all inquiries. supported and helped us with buying our house . Definitely would recommend them for all buyers .

S. R.

Someone is always available to answer questions or deal with any queries that I have had. A great service and I would recommend.

S. B.

They kept us informed at every stage of the process for selling our property and were extremely helpful, professional and polite.

S. P.

Olivia at the Derby branch quickly and efficiently found tenants for my property - great communication. So far, so good!

S. B.

Made it very easy to find a good tenant and help manage the property despite the COVID restrictions. Thanks!

D. J.

Throughout my process with renting my property, they have always been professional and consistent and most of all very friendly.

C. M.

Changeover of tenants made very easy because of the quiet efficiency of Frank Innes Estate Agents staff in Derby. Many thanks

J. T.

Lydia went above and beyond in finding an apartment for my partner and I. Even after we moved in she was quick at responding and ensuring we were happy and settled in. Thank you!

E. G.

Both Jaime and Adam have been very helpful with helping us move into our new flat and so far I am happy with the service.

D. G.

I was very happy with the service and communication with Alice at Frank Innes Derby I would have no hesitation recommending anyone to work with them .

D. B.

Alice was very helpful, on the ball and has been a pleasure to deal with.

s. c.

Bought my new house from this agent ,always friendly and courteous ,sale went through quickly with no problems, special thank you to Alice .

R. A.

Fantastic Service. I would recommend them 100%. Alice was amazing throughout the whole process, with her expert knowledge. Thank you so so much.

E. k.

Olivia has been sorting out everything I need. Really professional and quick at responding to any questions I have and any issues. Really happy with the service.

H. B.

Nothing has been too much trouble! Bea is brilliant and helped us every step of the way!

G. L.

Very good communication. Me and my friend were looking for a first flat after university and they were very helpful. Would use them again.

e. o.

I loved how helpful everyone was.They always got back to me quickly. They really went the extra mile to help us.Thankyou so much to you all.

T. B. L.

Excellent customer service from the frank Innes team. Everything ran so smoothly. Highly recommended

L. A.

Lydia Youle is an absolute star,so very helpful,attentive and quick to sort out things for us. Highly recommend

M. C.

Fantastic team who do everything to make sure I have no issues as a landlord.

M. P.

Professional and friendly staff who are extremely helpful and patient. A great service provided.

A. B.

The wonderful staff made sure my experience was smooth and efficient, Olivia in particular helped me with enthusiasm and clarity

I. K.

Really good service, used the tenant introduction services. Olivia and Lydia where always there to help!

D. O.

Very attentive and available to answer queries via email. Very pleased we chose them to sell our apartment

E. M.

Always happy to answer our questions as we were first time renters. Good professional service

R. S.

They were very efficient and professional the way they handled the sale.

M. R.

Fantastic service from these guys. Luke Nixon is outstanding, polite and very good at explaining everything... thank you 😊

J. W.

Jess was efficient, friendly and super helpful from start to finish.

J. M.

Dealt with a few times for various things over the years, more recently they assisted a friend in the purchase of a property - glad to see nothing has changed

S. R.

Dawn did an amazing job at making the buying process as smooth as possible.

J. C.

I’ve had no issues so far and every encounter with the staff has been excellent

C. P.

Luke was a nice fella helped out with arranging an appointment with Lee

G. H.

Very easy to deal with. Quick responses and all information provided when required.

S. P.

Thank you Alice, Lee and the rest of the team at Frank Innes for your help on the purchase of our first home!

t. j. n.

Highly professional service - Alice is amazing.

G. D.

Good, efficient service, sold my property in a professional manner.

S. B.

Good service! They helped me a lot to find a place as soon as I wanted!

C. B.

Brilliant service and great staff!! Kept up to date at all times!!

F. A.

Lovely staff, very professional and great service

I. P.

Fantastic service, friendly and very professional.

D. D.

Always on tops of things, excellent communication

K. A.

Exceptional service provided by Jessica.

D. L.

Very good and friendly service. Highly reccomend

A. M.

I Could not fault this friendly and professional company

E. S.

I cannot put into words how thankful I am to have cooperated with LYDIA YOULE during my 26 months of tenancy! From the very beginning, she was just on top of everything. Besides her sharp professionalism, she was always patient, kind and a great listener to what I needed. She was always fair, honest and available at anytime. She did lots of chasing and liasing with the landlords whenever there was an issue with the flat and she was always informative and knowledgeable! I am really happy that I met her! I would definitely recommend her and I wish her all the best as she deserves it! LYDIA you are fantastic!

C. E.

Brilliant throughout the whole process

S. J.

Wrey nice service the girls so helpful

D. D.

Very helpful and friendly.

I. k.

Good agency.

M. B.

Absolutely amazing! From start to finish buying our property as first time buyers we were dealt with by Alice and I cannot fault her. She is quick to respond by email or phone and will answer anything she can. She chased updates with us and we had more contact from her than our own solicitors! Hands down the most helpful and reliable person that has helped us through this whole process. When Alice wasn’t in the office, which was only a couple of days out of the 6 months, we spoke to Luke and he was just as happy to help and finally hand over the keys. Thank you so much.

J. C.

Alice was extremely helpful throughout, consistent updates with useful information always received in a timely manner. No pushing of services and only if you want them do you feel you have to use them. Sale was swift and easy whilst catering to me being difficult to phone due to the nature of my work.

J. G.

K. K.

A. G.

C. J.

C. B.

Contact

Photos