Reviews of Reeds Rains Estate Agents Durham City. (Real Estate Agency) in Durham (County Durham).

Reeds Rains Estate Agents Durham City

92 Reviews

65 Comments

Real estate agency

Real estate agent

81-83 New Elvet, Durham DH1 3AQ, United Kingdom

Description

Information of Reeds Rains Estate Agents Durham City, Real estate agency in Durham (County Durham)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Reeds Rains Estate Agents Durham City

Reviews of Reeds Rains Estate Agents Durham City

H. B.

I have been extremely happy with Reeds Rains and the service they offer. I am only mid way through my house purchase but both Michelle and Hannah have been so patient with me and are genuinely interested in how things are going regarding the purchase of my new property. I would highly recommend Reeds Rains, Durham. Everyone is lovely and very helpful. Thank you ladies. xx

C. W.

Megan has been phenomenal throughout the rental process for us. My partner viewed a house only about 10 days ago and we are already in! The whole process has been very smooth and couldn’t have been done without Megan’s help to push things along. Thank you so much! Charlotte and Alex :)

P. B.

These guys weren’t even my estate agent—they were my vendors’— but they were absolutely fantastic, from arranging my initial viewing at very short notice and giving me good advice at the offer stage, right the way through to reassuring me when everything turned out to be considerably more complicated than I’d first thought. They kept me, and my purchase, on the road throughout, and had contingency plans for what we’d do if things didn’t go the way we wanted them to. Hannah and Michelle were excellent, and I can’t thank them enough.

J. C.

Big thank you to Meghan for all her support in securing our tenancy. She’s ironed out potential difficulties along the way with patience and understanding. Highly recommend 😀

H. T.

New tenants at a Reeds Rains managed property and the whole experience so far has been so much better than we've had before as renters. Hannah and Jasmin have been so helpful and friendly throughout, making sure the property is perfect for us and keeping us updated at every stage. Can't thank them enough and would definitely recommend

M. E.

New tenant to a reeds rains property and I can't thank Megan enough for making the while experience fantastic, easy and professional. Megan kept me updated throughout the whole process. Would recommend.

K. J.

My husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.

E. M.

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.

S.

I would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls

I. C.

Great estate agency⭐⭐⭐⭐⭐, they were really helpful and made my moving in to the house I've rent very easy and quick, Sarah was a lovely agent to speak with, always on point and ready to help, they made everything very straight forward, can't recommend this agency enough. Thank you, guys!

M. W.

Bought a house recently using Reed Rains Durham Office. Gemma was the lead contact and couldn't have been more helpful, both in terms of identifying suitable properties and keeping me updated with developments and chasing up my (frankly useless) solicitors. When not available I found Lauren to be equally to the task. It was very reassuring to know that the systems they use ensured that my details and progress with my purchase could be easily accessed by other staff members and they obviously speak to each other regularly as they knew what was going on. I found the whole service fast efficient and friendly and they were of great help and reassurance throughout.

v. c.

Staff are great from the start, very informative, they keep you up to date along the way evening making contact if there isn't really anything to report but at least it lets you know they haven't forgot about your property unlike some other estate agents. They give you their honest opinion regarding the sale of your house. The staff are extremely welcoming when you visit their office and nothing is to much hassle for them and they will help you out in anyway they can. Special shout out to Gem who is fantastic and goes out of her way to make things as smoothly as possible. We also used Christine for our mortgage and again this women never stops working always keeping on top of where your sale/purchase is at. Going out of her way to contact anybody involved if needs be. Getting us the best deal for our mortgage and much better than the numerous banks/building society's we went to direct. Although I have only mentioned Gem and Christine by name the whole staff within the Durham Office are great and are quite happy just to have a chat with you about things in general and do not make you feel like they want you out of the office. I would highly recommend using Reeds Rains and their mortgage arranging facility.

l.

I cannot recommend Reeds Rains, Durham highly enough, more specifically Claire Crosby. Claire assisted us in our property search for our new home, she really took the time to understand what is was we were looking for, kept in regular contact and sent over the right kind of properties as and when they came available during our search. When it came to finding our new home, Claire went above and beyond from start to finish of the process, we really cannot thank her enough. Professional, efficient, yet friendly, trustworthy and personal customer service that is really hard to find in this sector.

M. K.

As a landlord I have been provided with outstanding support and advice by Ashley and the Durham team for a number of years. With Ashley's assistance my property has achieved almost 100% occupancy, whilst I have been able to rely upon the Reads Rains team to deal with day to day management of the property, including maintenance and legal compliance. I would recommend Ashley and his team at Durham to any new or established landlord.

A. R.

Used the Durham office five times for both buying and selling properties, always found the staff extremely efficient, helpful and courteous. Gemma and Claire are always on hand for professional advice, returning calls when promised and keeping me up to date at all stages. Christine the mortgage adviser offers great advice and is extremely knowledgeable in her field. Would not hesitate to recommend this office and use them in the future.

S. J.

Absolutely top-class! We were very lucky to sell our house straightaway - but this wouldn't have happened without Reeds Rains getting everything right - the description, photos, price and so on. They were also a very reassuring and knowledgeable presence through the whole process between selling and moving. Would recommend, without hesitation.

H. N.

I would 100% recommend Reeds Rains. Gemma has been an absolute pleasure to deal with, always friendly, professional and informative. She immediately responded to all of our requests and she went above and beyond in making sure we find the right home for us. We are extremely grateful for the wonderful service we received and of course we will be back in the future :)

G. W.

My experience with the Durham branch was faultless, I was obviously very anxious as this was my first purchase but I would go as far to say that Gemma, Claire, Lauren x2, Jen and the Julie literally held my hand throughout the whole process. My mortgage was sorted in branch as well with Christine the mortgage advisor, I received emails from this lady at 10 o clock at night!! A fantastic lady and incredible at her job, thank you for my new home and thank you team for a first class service.

E. B.

We worked with Reeds Rains both as landlords and sellers. They are very professional, and are always at the end of the phone to discuss any queries/concerns. We didn't get the price we were looking for on our house, but I think that is more to do with the housing market in Durham. Staff were proactive and sympathetic every step of the way.

D. P.

Having recently moved into my first rental property, i was delighted with the help and support received by the Durham branch in particular Jasmin May whose guidance and attention throughout the entire process was first class . Her knowledge and understanding of the letting procedures really helped to put my mind at rest at what could have been a stressful time. Thank you for all your help - would highly recommend

C. M.

I am leaving a 5* review on the account of Jasmin, who went above & beyond what was required of her and stayed behind on her workday just to give me the keys. This was much appreciated and allowed us to move in smoothly. Thank you Jasmin!

R. G.

I have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective. Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.

L. N.

I visited Reeds Rains when I was looking to move from Newcastle to Durham. I met with Lucy initially, who gave me great advice on the area. Her team were friendly, and recommended a number of properties to meet my requirements. I'd highly recommend.

M. S.

Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.

A. T.

We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect. I Definately would reccommend dealing with RR and Jasmin for an excellent job done.

P. F.

This is the second time that we have used Reeds Rains in Durham to let our property. Overall we have found the staff at Reeds Rains [ Stacey, Jasmin and Jennifer ] to be most pleasant and efficient Reeds Rains found a tenant for us very quickly . Despit some last minute hick ups with the Gas Certificate which was sorted out the same day , everything went really well.

B. M.

Having experienced the very worst of letting agents previously. The folks that never return calls. The folks that never actually follow through and do what they say they will I was close to giving up on renting property in Durham. As a last roll of the dice I booked a viewing and met Ashley Mitchell. Who has completely changed my view. Punctual , friendly, helpful and above all else an astute professional who clearly cares about what he does, which makes a massive difference. When I look to move next Ashley at Reeds Rains will be the only number I call.

J. M.

I recently used Reeds Rains to tenant my property and they are fantastic, very professional and gave me an executive service like no other. Would certainly recommend them. My lesson with previous agents is don't go with the cheapest fees as i did previously, the customer service usually reflects the price and it was shockingly bad.

M. S.

I used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.

J. L.

We have received fantastic service from Paige Hutton, extremely friendly, helpful and efficient. Paige most definitely has made this move less stressful, a true asset to Reeds Rains and I look forward to dealing with her in the future. Many thanks again and best wishes

H.

Gem at RR was great. In fact all the staff were brilliant. Right from the start they generated viewings and very quickly a sale. Plenty of communication and always there when needed . Definitely recommend this team especially Gem who was a 'little Gem' , friendly and helpful to the end. Many thanks

R. H.

Gemma Wayman was such a great support and advisor throughout this experience of me gaining a shared ownership property. It would have been an even more stressful situation if it hadn’t of been for her. Highly recommend. Thank you for all your help.

L. E.

I have dealt with many of the Reeds Rains branches in the North East over the past years and can honestly say the Durham branch upkeep those high standards set, impeccably. Lucy and the team go out of their way to provide a top service that I could not recommend highly enough. If you're buying, selling or investing in this area this is the place to go!

C. R.

Jasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time. Thanks Jasmine for your help with everything.

j. r.

I used these estate agents when selling my house from the valuation to the sale they were brilliant. Sold my house within a week for us and i had constant contact and updates from them during the process A big thank you to claire shes is fantastic at her job a total credit to the durham office and thank you to all the other staff that helped along the way If youre wanting to buy or sell a home this is the estate agents to use first class i can highly recomend them thank you reeds rains for a proffesional friendly service .

P. D.

Worked with Jennifer Elliott to sort a rental to relocate from Nottingham to the North East. Great service Jennifer worked really hard to sort everything out for us and an do electronic contracts and organising us our refund after the companies scrappage of tenants fees.

G. L.

Many Thanks to Claire and Christine, indeed the whole Reeds Rains team for going above and beyond the call of duty which helped us obtain our new home. From the word go they were thoroughly professional keeping us informed at every step of our home purchase !

E. M. (.

Gem was brilliant helping me find my first property to buy! Kind, friendly and efficient service. The sellers used their solicitors though and I'm not sure they'd get five stars...

S. M.

I'd highly recommend Reeds Rains Durham. I called on Monday and was offered an appointment straight away that day. Ashley was really helpful and very professional. He was very knowledgeable and clearly explained all my options and processes to me.

Y. B.

A truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!

e. h.

As we are students from China, everything about renting in UK is very new to us, therefore we've had lots of questions to be asked. Ashley as one of the members has given us lots of help and answered our questions patiently. This agent is very professional and we recommend it very much.

B. H.

ReedsRains has been managing my property in Langley Park, Durham for almost 10 years and have been delivering excellence consistently. I highly recommend them to any landlord.

A. L.

I am a landlord and use Reeds Rains to fully manage our property, I have always found the staff to be extremely helpful, professional and proactive. I would recommend them all. Keep up the good work.

A. W.

We have recently rented a property through Paige Hutton and what a star she is,nothing is a problem and she is very very helpful,helped us all the way through the applications etc and a lovely friendly girl thankyou so much Paige keep up the good work you are a credit to Reeds Rains xxx

m.

Ask for Gemma Wayman - very friendly, very helpful, very efficient. Made the whole letting process run smoothly and quickly.

S. M.

Many thanks Guys for all your assistance at the Durham Office! You have been a pleasure to work with and always on the ball! A Big thank you to Jasmin, Jennifer and Hannah.

N. W.

Always helpful, kind and courteous. The people in the office can't do enough for you. They've given me loads of help with any issues that I've had as a Landlord.

T. M.

Very helpful and friendly, if you're looking for somewhere to live I'd highly recommend this company, we were there on matters not relating to accommodation and they were brilliant

G. H.

Really great service and always happy to help if I had any queries or concerns whatsoever - Highly recommended

A. B.

Excellent service very well done to megan always willing to help very professional thanks

n. l.

Fantastic company especially Jennifer she was so understanding with my situation. She worked so hard to help me I would recommend to anyone

m. h.

Very happy with the service, lots of help to get through the maize of house buying and ongoing support with lettings, would highly recommend

D. S.

Not great told us repairs had been taken car off but they lied

R. M.

To Whom It May Concern I would like to pass on a big thank you to Mr Ashley Mitchell for all his professional help and support, keep up the great work always appreciated!!!!... Regards Roger Mance

I. W.

Jasmin was very kind and available in addressing all the queries we had about the property!

S. T.

Claire Crossby from the Durham branch was ever so helpful and took the stress out of the conveyancing process

A. E.

Great set of Poeple who go the extra mile and add a personal touch well done and thanks

s. h.

Very helpful and friendly staff can’t praise them enough my purchase wasn’t straight forward they kept me informed and nothing was too much bother would recommend to everyone

H.

Compare to other agent, a relative good service and apartment conditions I exp.

l. c.

excellent fast friendly and efficient service from claire crosby many thanks leslie carpenter

C. M.

Fantastic service and support throughout!

C. C.

Super helpful and kind

C. M.

l. c.

m. w.

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