Reviews of ACE Property. (Real Estate Agency) in Edinburgh (Edinburgh).

ACE Property

66 Reviews

42 Comments

Real estate agency

Property management company

189 Bruntsfield Pl, Edinburgh EH10 4DQ, United Kingdom

Description

Information of ACE Property, Real estate agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of ACE Property

Reviews of ACE Property

S. L.

I applied for a flat with a friend in mid July and to this date, I've had a great experience with Ace Property. In the lead up (application and key collection phase), the communications between the agency and myself went super well. Marcus was the main point of contact and he typically answered any questions in a quick manner with relevant information. If email replies took longer than I desired, I found that I could easily call up and who ever picked up the phone was able to help with the issue I had. Regarding the move in, the flat was well furnished and cleaned thoroughly. Since moving into the flat, I have had no issues to report so I can't speak on how getting something like the toilet fixed would be like. However, Ace property has kept my flatmate and myself up to date with any relevant information regarding the flat.

M. M.

I leased a flat through ACE for almost two and half year. I can describe ACE as a very good property agency with professional approach to customers. I found the Ace's staff very helpful who quickly deal with any issues arising. When I asked them to pain the flat, in order to refresh it, it took just two weeks for job to be done. I had never had any problems with ACE from very begin to the end of my tenancy. The deposit had been repaid to me almost immediately after I handed over the flat to them. I recommend ACE to anyone who is looking for a place to live.

J. C.

We have used ACE Property Management over the last 5 years to rent our flat and the service to date has been exceptional. They provide a highly professional service and handle all our landlords requirements which makes letting our flat out a simple process. If we ever require any maintenance or out of the ordinary requests from tenants then they always co-ordinate fully with ourselves and have any items addressed within a short period of time. Highly recommended for leasing agents.

A. L.

We leased our flat through ACE for a year. We found them to be a very proactive company with a great personal service. Any issues were dealt with immediately with no hassle. They found us really good tenants and they were very helpful every step of the way. We would definitely use them again if ever we needed to.

S. T.

I rented a flat with this agency for about 1.5 years and the whole experience was really good. Good communication and all issues in the flat was looked into instantly. My experience was perfect. For the 8 years I am in UK renting properties this has been my best experience. Moving out was smooth and easy than it has been before for me

R. S.

ACE certainly have lived up to their name: they rented out my property for more than 3 years in a very professional and efficient manner. When I decided to sell my property, I chose ACE to Manage the sale. My flat sold within 3 days of going on the market. Finally, I must say that the staff at ACE Property Management are absolutely great: friendly, extremely capable, and a joy to do business with. Thank you all at ACE.

N. S.

I have used ACE Property Mgt Services for nearly 4 years now and I am thoroughly delighted with their service. I live abroad and am pleased to have an agent that is efficient, professional and always on the ball. I would not hesitate to recommend them to either landlord or prospective tenant.

M. S. S.

As a private landlord ACE have always provided me with outstanding service, advice and support regarding my property and my legal obligations as a landlord. I have found them to be thorough, very approachable and incredibly professional in everything they do. I always push landlords and tenants their way because I know they will be looked after and their needs put first. They are genuinely passionate about providing the right accomodation to everyone and I highly recommend them.

N. B.

I found Ace Property Management to be an excellent company. Not only were they able to find good and suitable tennants but they also ensured that communications between flat owner and tenant were efficiently transmitted. I very much appreciated their support and guidance on entering the world of renting property. A particular word of congratulations to the ACE team on their attention to detail.

R. M.

Alan Nash and Michelle from ACE Property Management were highly professional and reliable both in managing my rental property and when it came to selling it. They were aways prompt in relaying important information and made being an non resident landlord stress free. I would not hesitate to use them again or recommend them to others. Thank you.

C.

I let my flat out through Ace property. I received excellent service from each and everyone of the members of staff involved:- speedy replies to emails and phone calls, attentive service and professional approach. I have no hesitation in recommending ACE Property Management Ltd.

D. O.

We had wonderful experiences with ACE Property Management. They demonstrate understanding, empathy and responsiveness in their handling of tenants' matters. The agency is an epitome of quintessential property managers

S. E. C.

1st Class Service - highly recommended, Ace has made this rental process very seem less and easy from a landlord point of view, advertising it, doing viewings, verifying suitability of potential tenants, taking payments and deposits! The team in ACE really helpful, nothing is too much trouble.

A. R.

An excellent service throughout! I have used ACE on a few occasions when work has forced me overseas at short notice. It was essential that I had my property let expeditiously and at a competitive rate. Alan at ACE ensured that both these factors were met, and I could leave home with complete peace of mind. I would happily recommend the team at ACE.

A. T.

I rented a property with ACE Management , my experience overall has been amazing .. their level of professionalism and customer service exceeded my expectations, they were prompt to resolve any issues that I could have and the response was always positive and efficient. I would highly recommend them!

E. L.

Leased my flat through Ace Property. Encountered many issues with the tenants (not Ace's fault) and was always kept informed of progress. Always helpful and organised, as agents they certainly know the pitfalls of renting property in Edinburgh. As a result a really useful contact to have fighting your corner for your property.

P. F.

I have rented in Edinburgh for years and have always found agencies very unhelpful, however Ace Property set an exemplary example. Always helpful, reliable and pleasant. A joy to deal with would highly recommended to any tenants renting in Edinburgh.

C. K.

We were tenants for 2.5 years with Acepm and they were nothing but professional, responsive and helpful. Our moving out process due to changing cities was easy and managed well by them as well, so thank you so much guys!

C. b.

I have used Ace Property Management for 6 years now and have found them to be an excellent property management company. My two flats have never had a day without a tenant and the management has been faultless. I can not recommend them highly enough.

m.

Alan took on my flat for a festival let followed by a long term lease. Within a day the tenants moved in, all handled expertly by Alan and his expert admin team. He personally deals with every detail as if it were his own property. Very happy with ACE

I. C.

The flat was great and so spacious. The company was quick to reply and help with repairs. All around recommend!

j. e.

I have been using ACE property to rent out my flat. They have been excellent. Very efficient, reliable and helpful. They have made the whole process completely hassle free for me. I would definitely recommend them.

S. M.

I've had a good experience with Ace Property Management during my short stay in their property. People are helpful and cooperative. Their process is simple and help is provided whenever needed. Good job, keep it up!

R. M.

We used ACE to sell our property and could not of been happier with the result. Ian was great from start to finish and we would recommend them to anyone looking to sell.

J. S.

Excellent experience throughout our five years of tenancy, prompt service and fantastic communication and respect of our privacy/schedule. Honourable mention to Charlie who was always incredibly helpful and pleasant.

D. R.

I have been using Alan and the team at ACE for 5 years now - 3 of which I have been overseas for - they are a hugely professional team who have always performed to the highest standard for both me and my tenants. Great work guys - thanks!!

K. H.

Had a very good experience with ACE Property! Would recommend.

H. M.

Ace have looked after my portfolio for over 5 years. Very happy with the professional service they deliver

G. C.

Good agency from a landlord perspective. Could improve on their communications.

E. L.

Excellent letting agent who supports both landlords and tenants in equal measure

A. D.

They did everything that one would want an agent to do. Friendly and very helpful when help was needed.

M. L.

Superb team, always willing to help and handle any issues promptly, would highly recommend !

E. B.

Reliable, professional and helpful. Would happily rent from them again.

S. C.

I'm apartment hunting in Edinburgh right now, and I've called ACE a couple times when they listed properties on CityLet. Both times I spoke to Marcus, and he was absolutely wonderful. He not only booked me for viewings, but also went above and beyond providing advice and working to get me in to the earliest viewing possible for a more competitive edge. It's a hard market right now, but I truly do feel like Marcus (and ACE) care about prospective tenants and are doing their best to match people to apartments.

M. M.

Kornelia and Katy were very helpful with moving in!

G. J.

M. C.

We rented a property for seven years from ACE and found them to be helpful, courteous, approachable, professional, and fair. Any problems were dealt with quickly. Ace trusted us, as long-term tenants, and worked with us, so that we both had the best rental experience. They were never intrusive, but always on hand if we needed them. When we left, they were respectful of our privacy when showing the flat to prospective new tenants, and apologetic when there were a few that lingered a little long! Our deposit was returned swiftly and we would have no hesitation in using them again if we ever needed to, or recommending them to others.

M. M.

Absolutely fantastic service. I just felt compelled to come and write a review as ACE are such utterly fantastic property managers. I had previously let my flat with them for many years before I moved back to Edinburgh and back into it myself. This morning I asked them to take my flat back onto their books and they have gone above and beyond to arrange everything for me in turbo time. Their efficiency is astounding and they are a lovely bunch to boot. Many thanks ACE.

J. J.

I have been working with Ace for the last 7 years. They managed my 3 rental properties while I was living overseas. I am extremely happy with the service they provide me. They are very responsive to both my communications, and my tenants. This attention to detail ensures that my flats are kept in great condition, my tenants are happy, and I can have peace of mind knowing my properties are in good hands. I would recommend Ace to any landlords or tenants.

J. M.

We let out our flat twice through ACE Property and had good service on both occasions. Not only did our property rent within days of us signing up with them, we felt like we were given a high standard of personal service from the whole team who walked us through all the necessary steps that we needed to take. If there were any issues or concerns Alan and Stuart were very good at getting back to us...they even arranged for a new cooker to be installed with 24 hours notice as ours broke the day before we moved out. Our flat was returned to us in great condition on both occasions, and as a result, we would not hesitate using them to let out our property in the future.

S. E.

As tenants, myself and other flatmates highly recommend ACE Property Management. After many negative experiences with different letting agencies in Edinburgh it was extremely refreshing to be with a company who were easy to communicate with and helpful throughout the year. All staff who we dealt with throughout our tenancy were pleasant and in particular Kirsty our property agent, was fantastic at sorting out any small issues that arose. ACE will most definitely be my letting agent of choice when renting in Edinburgh in the future, many thanks again to all the team.

e. a.

Throughout our tenancy (and the 3 months after while we were dealing with Covid and flat hunting) the staff at Ace were nothing but professional and responsive with us. Erin and Wendy were our main point of contact throughout the year and they couldn’t have been nicer or more understanding - especially with these circumstances. I would not hesitate to use Ace again or recommend them to others!

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