Reviews of Belvoir Edinburgh. (Real Estate Agency) in Edinburgh (East Lothian).

Belvoir Edinburgh

119 Reviews

62 Comments

Real estate agency

Real estate agent

28, 28a Dundas St, Edinburgh EH3 6JN, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Belvoir Edinburgh, Real estate agency in Edinburgh (East Lothian)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Belvoir Edinburgh

Sunday

Closed

Monday

9am–5pm

Tuesday

9am–5pm

Wednesday

9am–5pm

Thursday

9am–5pm

Friday

9am–5pm

Saturday

Closed

Reviews of Belvoir Edinburgh

P. S.

I rented a flat through Belvoir for two years, it was a very positive experience. Any issues were very quickly sorted. Belvoir responded efficiently to emails/phone calls, and through the letting agency I had access to discounts from shops as well as prize draws every month, which was a novelty for me when it comes to letting agencies. In addition, they provided a web portal to report any issues with the flat, which again they responded to rapidly. All in all, my experience with Belvoir was excellent from viewing to renting and end the tenancy. I thank them for making my tenancy very stress free and enjoyable!

T. w. M. W.

I contacted Belvoir Edinburgh for some advice on renting my property out as I was unsure of all that was required for the process. From the get-go they were warm, knowledgeable and professional. I also found they could not do enough for me, but were not bombastic like some agents can be. I would highly recommend them to be honest, I totally trust them and felt in safe hands throughout.

d. m.

I sold a property in Edinburgh through Belvoir in July 2022 and could not have been happier with the experience. From helping arrange the Home Report, producing fantastic marketing materials, communicating viewing appointments through to accepting an amazing offer significantly over Home Report value, everything went so smoothly. Special mention is required for Malcolm Barrett - he and his team went above and beyond - a great bunch of hard working, easy to deal with people, whom I would thoroughly recommend contacting if you’re looking to secure the best price for your property.

B. E.

I have been a Belvoir customer for a great number of years. In that time they have been extremely consistent, detail oriented and helpful in providing good service and answering any questions I have. It is a pleasure to use Belvoir's services as I am many miles away from my rental property.

J. P. D. A.

It is true that this has been the best letting agency experience we have had in Edinburgh, a part from some emails falling through the cracks and needing to phone to get things sorted, once contact has been made a satisfyingly prompt resolution has always been given by belvoir.

F. D. B.

Have been letting my property with this agent for 14 years. In this time I've found them to be exceptionally helpful in all aspects of management of the property, up to and including a complete bathroom renovation and temporary relocation of tenants while that work was being done. When letting a property from abroad, it's very important to be able to trust the agent and I'm very pleased with the service received from Belvoir.

D. M.

I am pleased with my experience with Belvoir. Some works were carried out before my move-in to improve water storage and safety, and I appreciated it. Some small touches were also appreciated, such as the welcome pack and the extra keys they handed me when I moved in. The flat was sparkling clean, and the agents are very responsive to answer any queries. Certainly recommended.

D. C.

I recently changed my letting agent to Belvoir as I was unhappy with service from previous agent. I was very impressed with the way Belvoir handled the changeover. I worked with Olivia-Jean Dobbie on this process. I found that she was very helpful, enthusiastic and motivated. I felt sure that I had made the right decision to change. My flat was re-let in a timely fashion and I am very satisfied

T. g.

Positive: Professionalism, Quality, Responsiveness, Value Great experience as a tenant with Belvoir. We would recommend Belvoir! Thanks to Charlyn Carmelo and Zoe Thomson for the quick response to any queries we had. They are courteous and helpful.

HI, Belvoir are very professional and friendly company with fantastic knowledgeable and experienced staff, allways on the ball. Got to be one of the top letting agents in Edinburgh!! Ray Haston.

N. B.

Efficient response to issues in the flat and regular fire and safety checks which makes me confident as a tenant that issues are dealt with swiftly and carefully. Belvoir offers friendly and useful advice.

H. C.

Among the vast array of Edinburgh letting agents, this one is a real gem. I should know, I've been in contact with most of them. Not only were they incredibly accommodating (and patient) from my very first viewing, thay also assigned me a property manager that was friendly, knowledgeable and easy to get hold of. Their repairs system is unrivalled; they've in recent times implemented the use of a platform that's easy to navigate, in the event that you need something to be fixed in your accommodation. Although that doesn't mean that your property manager won't help if you reach out to them by mistake. I've just moved out, and Lisa and her colleagues made the whole process super smooth for me. That can't have been easy during the current restrictions. Should I ever need rented accommodation in Edinburgh again, Belvoir will be the agent for me, as they care about their tenants. Thank you!

C. L.

We are currently in the process of renting a property run by Belvoir Edinburgh. We have received nothing but great service from Belvoir Edinburgh so far and wanted to give specifically a shout out to Rebecca McKellar, Lisa Conquer and Zoe Thomson. The entire team has been extremely helpful so far, communicating with my family and myself from the very beginning, accelerating the letting process to allow for a seamless move. Every time we have either had a phone or email conversation, they have been very polite, respectful and tried their best to accommodate our needs. Despite the fact that we haven't moved into the new property yet, I wanted to express my gratitude and recommend Belvoir Edinburgh' service.

R. V.

Great experience as a tenant with Belvoir. Zoe was our case manager. She was very quick at fixing any issues we brought up and we had a fair agreement about return of deposit. We always got a quick response to any queries.

M. C.

I recently moved out of a flat I rented with Belvoir for almost two years. Over that time, the two or three issues that arose were dealt with promptly and efficiently. Everyone I was in contact with from my property manager, John, to maintenance was helpful and professional. Check out was efficient and deposit-return processed really quickly which was greatly appreciated. I would recommend to anyone looking to rent in Edinburgh.

V. N.

I have been customer of Belvoir for almost three years. The quality of the service has improved very much during last one and a half year because of the new system they have in place for repair, technical intervention, furniture substitution, etc. This online system is easy to follow and to complete and it is a guarantee for a quick intervention. You are usually called the day after completing the form. We unfortunately had loads of misunderstandings with our washing machine but the problem was always solved in the following days. We also had our shower plate replaced without too much fuss, as well as our former-very-wobbly coffee table. The new system is very good, as well the customer service. The letting agents are always very keen to help, reliable and understanding. We have received an eviction notice by our landlord at the beginning of this year and the agency, in particular Zoe Thomson, was always very kind and helping throughout the whole process. She has always been understanding and keen on helping us to find a solution. Unfortunately we have to move to another city, but she kept helping us providing references for the new flat. I already said this to her personally and I repeat it again here: it is very comforting to have such professionals on your side when life strikes hard. It would have been much worst without her and the agency support. Professionality and kindness. Thanks :) ps: sorry for my written English

C. F.

Friendly staff and excellent communication. I have had a great working relationship with Belvoir for many years, and I would highly recommend them for all things property.

A. S.

Rented a flat through Belvoir for 6 months last year and didn't really have any major issues with them and the staff I dealt with were always good to talk to. Flat was clean on arrival and most of my emails were answered quickly although it take them a while to fix the tap in the kitchen which was loose. Prior to exiting the flat I was always kept well informed of when someone was coming to view the property and I got almost all of my deposit back as well which was good although the initial deposit was quite sizeable (more than one months rent). I'd be happy enough to rent through them again.

W. M. M. (. M. M.

Excellent service. Belvoir look after all my properties and I, without hesitation, would recommend this company. Their attention to detail is amazing, without any fuss they manage my properties which is so important to me as I work full time and live some distance away. As soon as my tenants give notice, Belvoir take it on board to organise everything. Tenants moved out on 24th January 2020 and amazingly new tenants are moving in this weekend. Belvoir has completed checks, sorted tenancy agreement, agreed an excellent rental income while making sure the apartment is in excellent condition for the tenants. Looking after both parties. They have sorted extra keys, sorted cleaning and painting issues, again with no trouble to myself. I have priced loads of letting agents and Belvoir are by far the best value for money as they are professional, friendly and extremely efficient. It is so important to be a responsible landlord and Belvoir keep me right in relation to deposit schemes, tenants rights and the duties as a landlord I need to keep.

L. M.

Having used Belvoir for a number of years on a 'Let Only' basis, I have found the service invaluable. Taking the headache out of finding suitable, vetted tenants swiftly and the preparation and completion of all associated checks and paperwork. I have found the team to be professional and extremely helpful at all times.

During the past 12 years during which my family and I have resided in this wonderful city , Belvoir Edinburgh is the third letting agency with which we have dealt -- and , by far, the best. Our experience with Belvoir Edinburgh has consistently been positive and appreciated. We have found the 'team' to be friendly, efficient, and even-handed in balancing the interests of owner and tenant. They have often exceeded our expectations by 'going the extra mile' to be helpful and accommodating. We unreservedly recommend Belvoir Edinburgh to owners and tenants alike.

D. M.

We recently completed a six month rental of a flatted property in Canonmills Edinburgh with Belvoir as letting agent. We found Belvoir efficient and professional in dealing with all aspects of our tenancy and any issues raised by us were swiftly and effectively dealt with by the Property Manager, John Rutherford. All in all a very pleasant experience and we would recommend the company to anyone looking for a trustworthy and reliable agent.

A. R.

In fairness to Belvoir, I was a difficult customer. I entered a joint tenancy which wasn't working out and then wanted to leave after just 4 months, they politely explained that wasn't possible unless the landlord approved it and found a replacement myself. They got the landlord's approval and I did my own groundwork in finding a replacement. I got my deposit back with no issues also. I will say the only issue I found was, not always replying to emails and my property manager changing 3 times in the space of 4 months. Saying this, I just saw them in person (also phoned them) and they were always helpful in that case. Perhaps they are slightly understaffed.

H. L. C.

Definitely recommend Belvoir! They have been incredibly supportive, helpful and professional throughout my time renting through them. If I ever move back to Edinburgh, I will be sure to contact them. Thanks again for everything, Cameron.

S. A.

I just ended my tenancy of a flat managed by Belvoir Edinburgh. Everything was perfect, really good agency not like some others agency's in Edinburgh that don't treat the tenants fairly and try to take your deposit for no reason. Highly recommended.

C. P. &. H.

The team at Belvoir are fantastic. Excellent advice and communication delivered by a friendly knowledgeable team here in Edinburgh.

J. B.

My wife and I got our property using Belvoir Edinburgh. We found the staff to be very friendly and helpful, issues were dealt with quickly and effectively. They even let us park an extra car in their backyard temporarily when we were moving in! I would highly recommend Belvoir if looking to rent in the Edinburgh area

Z. H.

I have rented a flat with Belvoir for 6 years. I've never had any issues, and maintenance requests are dealt with swiftly. I have dealt mostly with Lorraine Doig, who is a pleasure to speak with and gets things done quickly.

T. D.

Love dealing with Belvoir. The staff are always friendly and quick to reply with any reports or maintenance questions.

M. S.

Really friendly letting agency who have a genuine care for their tenants. Highly recommend!

E. P.

We have been eight years with Belvoir, renting, and the staff are always friendly, helpful and really quick with any response to any enquiry. I highly recommend them.

A. B.

I recently rented a flat through Belvoir Edinburgh and the experience has been very pleasant. Everything went smoothly and any paperwork was delivered prompty and handled efficiently. I would be happy to recommend Belvoir to anyone looking for a flat to rent in Edinburgh

D. A.

Very happy with the team at Belvoir Edinburgh and their support with a communal repair in my building. Thank you again for your professional guidance and advice. Would recommend your services without hesitation.

D. B.

Good Service: Belvoir just let out a 4 bedroom flat for me. I found the staff polite, helpful and knowledgeable. As a result of their good service I gave them a second property to let out on my behalf.

A. R. M.

Just like to say that Zoe Thomson is a credit to your organisation. Always very prompt, courteous and helpful. Means a lot as a tenant that you feel valued and respected. Thanks Zoe!

C. B.

We were very happy with our time renting under Belvoir. The staff, especially Cameron, were very helpful and quick to take action when we had issues. Thank you!

A. V.

Very helpful with getting me settled in, would recommend to anyone moving into Edinburgh!

K. A.

I've mostly been talking to Lisa regarding a property but all of the staff at Belvoir seem equally as patient, professional, and kind. I had to ask a lot of questions via email but I was never made to feel like I was being a nuisance.

Had a good experience renting from Belvoir, my property manager Cameron was always very helpful and responsive. Would recommend renting from this company.

Reading all these bad reviews left me a bit confused really, as I have been renting a property from Belvoir since 2017 and not once have have encountered a problem, whenever I needed something fixed I get a call from a plumber or electrician the following day.

J. S.

The email and booking system for this letting agency is incredibly unfair. When an appointment becomes available, the whole waitlist is emailed - no matter what time it is. So if it’s at 1am in the morning and you miss it because you’re asleep, you don’t have a chance. Andrew is on it though - in terms of contact.

J. S.

Rented for over a year, really nice property. Unfortunately had to move as the landlord wanted to sell the flat. Got my deposit back in full a few weeks later. Would recommend

Absolutely brilliant service very quick, efficient and all over great. Went above and beyond not only to fix all faults but also to ensure that I wasn't out of pocket at all. Couldn't believe how quick everything was arranged and how helpful and involved the staff where in getting everything fixed/ replaced. Good job belvoir :)

G. T.

Great service - fast to sort out problems with property, always keep me informed as the property owner.

A. M.

Been with them for eight years and cannot be more helpful or friendly.My central heating broke down in the middle of " Beast of the East" storm and couldn't believe when I phoned the helpline to actually get someone.The Property Manager, Susan, went beyond the call of duty to ensure that I got an Emergency Plumber to me.They actually care and help you when it matters.That is a sign a of a very good, professional Letting Company in my humble opinion.Highly recommend.

Very professional and reliable throughout the period I was renting - although I never really had any problems while I was renting the property as it's kept in very good nick by the landlord