Reviews of DJ Alexander Letting Agents Edinburgh. (Real Estate Agency) in Edinburgh (Edinburgh).
DJ Alexander Letting Agents Edinburgh
John Cotton Centre, 10 Sunnyside, Edinburgh EH7 5RA, United Kingdom
Description
Information of DJ Alexander Letting Agents Edinburgh, Real estate agency in Edinburgh (Edinburgh)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.
Map
Open hours of DJ Alexander Letting Agents Edinburgh
Sunday
Closed
Monday
9am–5pm
Tuesday
9am–5pm
Wednesday
9am–5pm
Thursday
9am–5pm
Friday
9am–5pm
Saturday
Closed
Reviews of DJ Alexander Letting Agents Edinburgh
E. H.Flat hunting with DJ Alexander was overall very good. Being one of the larger agents in the city, their process is very streamlined. Their contracts and their information gathering process is fair and comprehensive.
The best part of dealing with them was definitely their property agents. Looking around properties managed by them was fantastic because they were so incredibly friendly and very knowledgeable. We were in contact with an agent called Natalia who couldn’t have been nicer or more professional. She was excellent at helping us get the flat we wanted.
There were a couple of downsides though. They only accept inquiries via RightMove which is a bit odd. I also found their phone lines very difficult to get along with. Twice I had to wait over half an hour on hold to get through to an operative on a weekday which is rough.
I’m yet to experience how they handle existing and leaving tenant issues but for now, as a new tenant, they’ve been great.
N.Overall It was ok dealing with DJ Alexander, after initial difficulty of getting somebody to reply to my messages. However, once contact was established, they were very professional and quick at responding unlike my current letting agency Dunpark. The reason I am giving 3 starts is that I find their cleaning charges extremely expensive - 340 pounds ( moving out cleaning ). Having lived in London for over 5 years I have never been charged more that 175 inc VAT. Fixing charges are also extremely high , surprisingly even compared to London ( assembling a small shelf costs 50 pounds and so on). Also, unlike in London they do not give you the cleaning quotation ( or even the price range) in advance, so you are very unpleasantly surprised . I could not have even considered that it could be more than in London zone 1 . So, my friendly advise hire cleaner yourself if you do not wish to loose all your deposit ( I got nothing from my 500 deposit), get your own handy man and read inventory report really thoroughly as few things that were not mentioned in the report ( like apparent burnt mark on the carpet that was there from the day I moved in but was not put in the report) will be charged to you.
A. J.Great customer services and very quick responses. I have dealt with Heather Stewart, Toni Cochrane and Colin Dick. The amazing thing that they do and I have never see it when I deal with any property management office in Edinburgh, is that they've returned all of my holding fee when I decided not to continue with them because I found another flat that is nearer to my work.
i. k.Great customer service, amazing team!!!
A huge thanks to Laura first of all!!!Always replied to our emails in 10 minutes time and always had a solution for any problem.
Thanks to Donald, he is professional and knows his job really well!!!
Thanks to William, Kevin, Kyle and John from the maintenance department.They help us from the first day with any issues we had and solved them, next day. Best team ever
E. B.When the time came to sell my flat in Edinburgh, friends recommended DJ Alexander to me and I wouldn't hesitate to recommend them to others. The process was overseen from start to finish by Sarah McIntyre. Sarah and all her colleagues were helpful and professional every step of the way - much appreciated.
E. P.I could not be happier with the team at DJ Alexander and in particular Laura. She was incredibly helpful and really went above and beyond to ensure that our move went smoothly. I would highly recommend DJ Alexander as a result of my experience with Laura.
Y. E.We've recently rented a property through DJ Alexander and even though there were some issues, everyone was very helpful and everything has been resolved. Many thanks to Diane, Rachael and Lauren!
S. B.Bella and Lee were fantastic in getting everything arranged and processed through promptly - streets ahead of other letting agents in the ease of documents and using DocuSign. A far smoother experience to renting than I've previously experienced
D. A. C.I sold my flat in Stockbridge, Edinburgh, extremely quickly through D J Alexander. The agent had a number of prospective purchasers (with funds) already on their books, so there was no need for extensive marketing. The staff were very efficient and professional. Many thanks!
P. T.I sold my house in Morningside with DJ Alexander and couldn’t be happier with their service. I dealt with Yasser Albassam throughout the process, his communication and professionalism was second to none. I was regularly updated and he was proactive in the marketing of the property. We got a great price and the whole procedure was smooth and hassle free. I would highly recommend Yasser and the team at DJ Alexander.
B. S.Fantastic service from Sandie in the Lease team. Very many thanks.
L. L.Working with DJ Alexander has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I highly recommend this agency group.
J. J.Good and very quick team work.Many thanks for great job . Recommend Asif Mohammad as agent
B. L.Rachael in the leasing team was excellent, we were under a very tight time frame and she did everything possible to ensure that we got our keys on the scheduled date. Very professional and efficient service - would highly recommend
F. C.We used DJ Alexander for the sale of our flat and couldn't be more pleased with the service and result achieved by them. Our sales agent Sarah McIntyre was extremely knowledgeable, helpful, kept us up-to-date and assisted the sale process right through to the end.
D. F.Boiler settings in flat needed adjustment. Got very quick response from Mark Hall and this allowed us to get it all sorted in 10 minutes.
Great response.
R. W.Peter Turner, I just wanted to drop you a wee note to thank you for everything you did to help me with my potential purchase. You were extremely professional while at the same time friendly. Nothing was too much bother for you and you were extremely patient with my undecided nature! You were available for appointmetns at short notice and always turned up on time - in fact the one time you were going to be 5 minutes late you phoned to let me know! Another thing I noticed was an email from you at some time in the wee small hours of the morning - over and above I reckon! You are a real asset to DJ Alexander.
C. R.Alana Devlin of Benaird responded very quickly and helped me to sort out our issue with a dripping tap to get it replaced very quickly. I was concerned that we were losing a lot of water and fortunately the plumber was able to come around and fix it very quickly. Thank you!
H. A.Finding a property to rent in Edinburgh is challenging with long process and hopeless. In D.J. Alexander we dealt with Blair and Heather and they were professional, nice and very helpful.
A. F.Donald and James were incredibly helpful when we recently moved out of our flat, and did all they could to accommodate and make a stressful time as easy as possible. Would use them again if we ever need to rent another flat
I. M.Recently moved into a rental property in Edinburgh and taking a moment to write a review for Lauren Edmond; one of the Lease Co-ordinators for D.J. Alexander…….
Lauren gets 5 stars - she held our hands through the hectically bureaucratic process and navigated us through the 100+ pages of legal requirements with efficiency and friendliness via email and telephone communication...…..the "signing" process is on-line and straight forward enough.
It was a pleasure dealing with Lauren as one part of the many processes involved in renting a property with D.J. Alexander.
C. J.I found Neill Bukes, David Brash and other staff at DJ Alexander to be most helpful in our search for the right property and would recommend them highly to anyone looking for assistance in navigating the Edinburgh market.
Μ. Φ.Overall, we had a pretty good experience as tenants. The reason for the four stars is that we were trying for over a month to find a flat. Other than that, both Paul Hyett-Czompo and Juanita really supported us until we actually moved in to our new flat and they also moved the move in date earlier which was really convenient for us! Thank you so much DJ Alexander.
P. T.My house was let with DJ Alexander, from July 2014 when I moved overseas. Would like to than Melinda Illes for her guidance, All the maintenance team and accounts and a special thank you to Nicholas Hammond,my"guide" "during the final inspection of tenancy.
Would highly recommend D J Alexander team for letting and sales.
Yasser Albassam dealt with the successful sale of my property with such attention to detail in a professional, and caring manner. Thank you one and all! Too numerous to mention! Keep up the good work
K. L.Angus dealt with my request really efficiently and professionally!
S. F.Experienced great customer service from James sibbald, nothing was too much hassle.
Would recommend DJ Alexander to anybody wanting to rent a property in Edinburgh.
J. S.Just started working with DJ Alexander and they have been very thorough, professional and I am particularly impressed with their very fast response rate to enquiries and emails. Would happily recommend Liam Morris who is handling my search.
C. M.DJ Alexander have provided a great service over the last couple of years. I am leaving my flat as I’m moving back down south but would definitely use them again if I return to Edinburgh.
B. F.We moved from London to Edinburgh and the Agency group helped us secure a flat and setup seamlessly without many trips between cities. I appreciate the services provided.
R. D.I cannot praise or recommend this company enough. Every staff member I’ve interacted with has been a delight - patient, understanding, and ever so helpful. Particularly Mark Graham, Craig Aitken, Kimberly Berry, Maja Merko-Kurtz, and the receptionists at Weymss Place.
J. R.Very good experience renting through dj Alexander. After a very bad experience with braemore, dj alexander staff were very professional and helpful. Lauren esmond dealt with my tenancy and shenis very friendly and efficient
A. M.I'd definitely recommend DJ Alexander and in particularly Yasser Albassam if you were looking to sell your property. His knowledge and attention to detail were fantastic. He went above and beyond to sell my property at the right price and I am very pleased.
S. S.Have just let 3 properties via D J Alexander . Neill Bukes was helpful from the start and I have to say the communication at every stage has been brilliant. I have been impressed so far with the level of service received so far.
I. L.I have just spoken to Aaron Ord about a problem with my property. Aaron has been a pleasure to deal with and has been very helpful in moving the problem forwards. I am hopeful that due to his help it will be resolved today and we'll have a happy tenant.
C. G.Phoned up and asked for a house in a certain area and a certain style and spoke to a member of staff called Peter Turner who able to find me something within a couple of weeks and were brilliant in the process from first viewings right through to getting the keys. Would highly recommend.
A. B.Natalie Cotton got back to me promptly provided the landlord with my proposals and I was accepted all within a few hours.Very helpful friendly and understanding of my circumstances.
J. C.Lee Charlton was professional and responsive in all dealings. Property was as expected and to a high standard.
A. S."From start to finish the service at DJ Alexander has been faultless. I cannot commend Ellie enough for her wonderful proactive work in ensuring a smooth handover into the property. The application process was frictionless and communicated efficiently by Nicole and Laura. Overall the team have represented what a Full Service Agency is and set the standard for the whole of Edinburgh to follow. I would recommend to anyone!"
J. D.Regarding 174 Albert Street
I would just like to thank Taylor French, Donna Baird and Lee Charlton for making this move as easy and hassle free as possible . A great team of very pleasant ladies, a credit to DJ Alexander-
V. C.Very friendly and they go above and beyond to help you out.
M. M.I am a student and DJ have been the most helpful letting agency I have been with. The staff are friendly and get issues sorted quickly. First class service.
A. M.Delighted with the legal and letting service offered by DJ Alexander. Found the staff exceptionally efficient and personal thanks go to Neil Bukes and Craig Mckirgan and all others who supported them behind the scenes. Highly recommend.
C.Overall service so far has been very good! We have had a few problems with the flat (not the agents fault) and they have all been resolved quickly and professionally by DJ Alexander!
S. C.DJ Alexander have been awesome - professional, helpful and have made our move to Edinburgh so much easier. They certainly went the extra mile!
E. I.After struggling to find a property to rent in Edinburgh, property manager Imran helped us to find an ideal property that suited our budget and location. Imran was very attentive in terms of communication & our move in was as smooth as possible as he met us at the property to ensure we knew how everything worked within the property & that we were completely satisfied. Overall I would definitely recommend DJ Alexander as a letting agency, specifically Imran as a property manager. Thanks to him we are settled in a lovely property & couldn’t be more grateful.
A. A.Great sale experience from start to finish.
Yasser and Jackie made things smooth with their expertise, transparency, friendliness and communication.
M. S.Great experience. Aiva was really attentive and explained everything to us perfectly, giving us solutions to all the concerns we had about the property and Lauren answered our emails in no time solving all our doubts
S. O.Very good service from the maintenance team at DJ Alexander, dealt quickly with a list of outstanding repair issues and the individual contractors they used were first class.
J.Professional & personal service from a team that really knows the Edinburgh property market. Melinda Illes, Head of BD, has a fantastic ability to sum-up a property instantly and know exactly how to maximise a property to its advantage.
D. H.Lee Charlton was very helpful and professional throughout our whole application, and resolved any issues we had very quickly.
j. c.Very quick response from David Harcus in their maintenance department, my issue with lack of hot water was sorted out promptly which was much appreciated. Very good service and courteous staff.
R. m.A big shout for Harry Gibson. He was very kind and helpful.
L. D.The flat I rented is really nice and comfortable, the dj alexander staff is really professional and kind. I had a really good experience. Thank you
R. N.Very good response and quick turnaround by maintenance coordinator Mark Graham in resolving the central heating facility by coordinating with the landlord.
A. J.I am greatly satisfied with how David Harcus helped to resolve a maintenance issue in my flat quickly. Much appreciated!
H. G.The team at DJ Alexander have helped me tremendously during a tough time. From the viewing with Sal to the application with Yasmin and the support from Louise and Nikki, you can tell this is a family run business with family values. Can't recommend the service enough!
N. M.Efficiently set up at the outset. Ongoing communication good, so I always knew what was or wasn't happening. Yes I would use them again.
Sarah Mcintyre was an effective agent.
R. 9.Lee was outstanding with her assistance in getting this property secured for me. Thanks so much
P. E.I recently sold my apartment through DJ Alexander and greatly appreciated the timely and detailed service provided by Sarah McIntyre.
J. S.Good experience, very well presented rental accomodation. Timeous details on request.
All good so far.
D. L.David Harcus was very helpful with assisting on some maintenance with the house. Very professional.
H. M.Laura was very friendly and quick. Property offered for a good price.
C. R.Very helpful, dealt with Ali Scott who was quick to respond and helped throughout the process. Very thankful.
C. D.Yasser sold our flat quickly and for a good price. He really looked after us, going out of his way to help in all ways possible
T. M. F. v.Absolutely brilliant service and company highly recommend if your wanting quick and easy way forward to sercuing your own place !
D. N.Great to 'work' with, Alan and the team are always on point, things sorted. right away no questions! Recommended.
F. E.Honestly I can't praise Imran Iqbal and Christin Hunte from DJ A enough. I explained to Imran my current situation and that I was very interested in a particular flat. On that same day he agreed the let on behalf of the owner and Christin sent me the letting contract to sign as well as the referencing portal to upload them.
By the next working day, it was done! Honestly can't recommend enough. 10/10 Thanks Imran & Christin!
F. I.Would highly recommend DJ Alexander. Great customer service from James Sibbald who helped us out a lot! Very professional.
Thank you
M. P."The best agency I was dealing with so far. They are very helpful and being their tenant is a bliss."
V. S.Excellent customer supporte approach and swift response really makes difference here...5/5 ...hassle free viewing for lesser groups and quick response time another good point.
C. W.I am always happy with them, they try there best. The come when you need them.
T. N.Fantastic team and great customer service specially Laura Mctaggart she is so professional, always very helpful and reply on any question promptly
c. a.Old school and fair .
Donna is the most efficient if u r luckily assigned to her .
She is brillant
J. R. Z.Excellent customer care, fast response, on time on properties visits, always pro-active, high level of maintenance service, extremely recomended.
M. A.Very quick and professional handling from the maintenance team and Mark Graham. Recommend
K. K.Lee Charlton was very helpful in the letting process and ensured the process went as smoothly as possible for us!
B. H.Helpful, informative and a different class. Thank you DJ Alexander’s. Donna Bird was exceptionally helpful
M. Y.This is the great place to find a home. It helped me a lot with TenantApp to book my all viewing and reminder. This was a great experience to find a home with DJ Alexander during this crises time.
Thanks a lot DJ Alexander Team
A. P.I went to view a house and blair was excellent show us around and tel us about the house thank alot
K. B.Efficient, professional and informative throughout the process of enquiring about the property to moving in and the week afterwards.
J. F.I found DJ Alexander very pleasant, efficient & easy to deal with.
R. J.Fantastic experience - all the staff have been super friendly and helpful :) thank you!
T. S.Thank you Stephen and Donna And everyone at DJ Alexander for being so helpful. Great team.
U. A.Iam very happy with the over all service.
Y. S.Very professional, swift responses and very good overall service
D. C.I really appreciate living in the property,good area,good neighbors,lots of good memorie
J. A.Good to deal with Jodie - friendly, helpful and prompt.
I. H.Excellent service in these difficult times.
R. L.Good experience with change of tenancy, they responded quickly to enquires and were very on it and helpful with the process. Also responded quickly to a maintenance request after moving in.
C. A.Very professional staff and excellent service.
M. G.We received efficient and pleasant service
M. B.Slow initial response but good afterwards
X. Z.good service.
T. c. B. o.Let's make access and location easier so ours looks good. Best top of Maia
R. M.
L. C. (.
N. K.
D.
N. A.Aaron has been really helpful in dealing with our tenancy and special circumstances. Much better than the previous company.
D. G.We have been completely delighted with the service provided by DJ Alexander and especially by our point of contact Stephen Lawson. He is pleasant, professional and has a wealth of knowledge which made it all the easier for us to choose DJ Alexander to rent our flat for us. The level of service is all encompassing and they have dealt with us and the new tenants with great communication, a cheerful and completely trustworthy professionalism. I highly recommend.
L. Z.I had a really helpful experience recently as I was in a hurry looking for flats. Johanna from DJ Alexander was so friendly and supportive. I didn't get the property she showed me but I've rarely seen a letting agent being so customer-orientated. She booked me a last minute viewing and instead of letting me wander around through the flat really guided me through every room, giving me all the info I needed. Much appreciated, Johanna!
D. N.I recently rented a property from DJ Alexander who have been an absolute pleasure do deal with. I am very fortunate to have Giulia as my property manager who has been professional, kind and very helpful with any questions or concerns that I had. I would recommend DJ Alexander and Giulia to anyone looking to rent a property in Edinburgh. Their service is 10/10!
D. C.The best experience I've ever had with a comparable company. They have managed my flat (I was the tenant) in Edinburgh for 4 years and have always been impeccable: quick to respond, easy to reach out to, polite, helpful. I never had a single problem with them.
B. B.Had a lot of trouble with other letting agents since moving to Edinburgh from Manchester as we came unemployed and rejected any offers we made, but DJ Alexander were always professional, personable and reliable at every viewing and very helpful over the phone when booking viewings.
Evie Hunter showed us round numerous flats over the last three week making it a personal mission to find us a place before we were kicked out of our Airbnb.
She is an absolute diamond and a Godsend.
K. S.I live in a neighbouring flat to a DJ Alexander property where the postman accidentally delivered my passport while nobody was residing in the property. Imran came the same day with keys to access the property. Louise and Imran were so quick to help me retrieve my documents in time to start my new job. I couldn’t of done it without them, thank you!!!
S. M.Norman, with the maintenance team was super communicative and helped us get things done in our flat. The team at DJ Alexander is always pleasant and polite.
S. H.Fantastic service from DJ Alexander - particularly through Imran and Laura Edmond.
Imran was available at all points during our search for a flat, contacted us in a method we wanted and when we had a flat fall through (no fault of DJ Alexander’s), Imran was on hand to do all he could to get us another flat. He managed to sort us a new one within 2 weeks and we’re now moved in and loving it!
Couldn’t recommend DJ Alexander enough and particularly Imran, he will do all he can to ensure you’ve got exactly what you’re looking for and provides a very personable service which we massively appreciated.
R. B.Very quick and easy application process via Goodlord, and Carol has been a fantastic point of contact throughout the last few days to help us along.
l. s.My family had a really good experience securing an excellent apartment through DJ Alexander. Giulia Ceccarelli who was our direct contact was super helpful and friendly all through the process. She gave us her word the very first day we met, and fulfilled it. I've recommended the company to a couple of friends and will do to more.
G. K.It was a pleasure to deal with this company especially Natalie Cotton and Lauren Edmond. Lauren was very helpful with Agreement's arrangement and invoice, Natalie was a key person to get all answers very promptly, solve problems very clearly and in a good manner. It was not very easy for them too as we were clients from abroad with a limited possibility to go to the viewings. Anyway, all in all our experience is very nice ;)
A. H.My experience (as a landlord) with DJ Alexander has been very positive. I’d like to thank the whole team (Nikki, Laura, Kirsten, Neill, Giulia, Natalie, Elliot and others I apologise in advance for omitting) for helping me find tenants so quickly. I’d also like to give a special thanks to Stephen Lawson who helped me before I even had a property to let. If you do choose to go with DJ Alexander, you can expect quick and professional responses from a friendly and dedicated staff.
M. B.I received excellent support from DJ Alexander during a recent incident where the washing machine in my property broke down. My contact Norman MacLean was very thorough, communicated often, and helped with everything I needed in terms of getting information from the tenant and ensuring the tenant was available to accept the new washing machine. The online support system is excellent, you can see the status of the issue and comment back and forth as needed. I am very happy with the service I have received and a big thank-you to Norman for his support!
C. M.After a sticky start nearly 3 1/2 years ago DJ Alexander have been very good at managing the property I have lived in, and never more so than recently whilst ending my tenancy; a number of events made my property purchase precarious, DJ Alexander reassured me of still having a place to live and have shown great flexibility.
My thanks in particular to Taylor French, much appreciated
H. J.I have been in contact with Giulia over the last two months in regard to a flat I was looking to rent from DJ Alexander. Giulia never failed to update me each day and went above and beyond to ensure I had the best experience. I could not fault the service from Giulia or DJ Alexander since starting the process to rent from them!
R. C.After having many rental applications rejected by other agencies D.J. Alexander helped us secure tenancy for an amazing property in Edinburgh. I’d like to give a big thanks to Ali and Lee in particular. Ali could not have been more accommodating with the flat viewing, he also had great communication skills via email and went out of his way to keep us updated on the situation. Lee was also excellent in this regard and was very quick to respond to any and every question I had (and there were many of them) via email and was also very accommodating and understanding. Overall a great first experience with D.J. Alexander and I would recommend them to anyone looking to rent a flat in Edinburgh!
R. M.My girlfriend and I had an outstanding experience when finding a property to rent in Edinburgh through D.J. Alexander - the team there were always quick to respond to our questions and remarkably helpful.
When the first property we had hoped to move in to didn't work out, the team at D.J. Alexander were able to find us another amazing flat within the same price range, for the same move in date, AND that we actually preferred to the original! All within an hour of the first property falling through.
I'd like to specifically mention and thank Laura Mctaggart, Natalie Cotton, and Chloe Alexander for their highly professional and friendly service - they really went above and beyond to make sure that we got a property we were happy with.
We will definitely use D.J. Alexander again, and we would not hesitate to reccomend them!
K. L.Total professionals at what they do. From placing for sale to an offer being received, three days. I wouldn't hesitate to recommend them to advertise your Property.
P. F.I have been very pleased with the service that I have received for many years from Braemore who are now part of D J Alexander. My current property manager, Rachel Selkirk, has been particularly helpful.
y. m.Very pleased with the service. As I informed them about my problem, Mr. Ahmad Alshiekh responded very quickly and the issue was solved within few hours. Many many thanks to him and DJ Alexander.
E. A.Grew impatient and left DJ Alexander a bad review. Then the customer service actually got in touch and offered a solution. Thus so far it's been a positive experience.
R. L.I am super happy to get a great support and service from DJ Alexander. A huge thanks to Dionne, Keiran and Imran.
R. I.Friend got stuck in the bathroom due a broken lock. Agency were on it straight away and sent out a locksmith for repairs. The following day the locksmith returned for a new lock replacement.
S. B.I have rented my flat through DJ Alexander for a long number of years and I am happy with their service. To be 100% honest there was a period recently where I was disappointed with disjointed communication and a myriad of expenses. However, since being appointed a contact person again, the amazing Natalie Cotton, things have turned around quickly and happy to give five stars.
K. A.In a crazy market situation in Edinburgh, I was really impressed by the service from DJ Alexander. Honest, straightforward and very helpful. Thank you
R. E.We have recently found a rental property via DJ Alexander and the process was fantastic. From the viewing, to application and reference checks, everything was clear and professionally executed. Particular thanks to Elaine Thompson, Laura McTaggart and Chloe Alexander who provided impressive service. I’d happily use DJ Alexander again in the future.
A. S.We work with the team at DJs regularly in our search for good quality rental properties and everyone is extremely helpful and professional. The team who carry out the viewings are so helpful and friendly, particularly Bayanaa, Giulia and Perry. It's a big company but they still manage to offer a personal level of service.
S. H.All the staff I have met have been incredibly friendly. Laura in particular had endeavoured to make sure that my move was a smooth one. I have never rented before and everything was explained thoroughly. I’m looking forward to a long relationship with DJ Alexander and it’s made me feel very confident about our tenant/agent relationship for the future.
n. l.I had a fantastic experience dealing with D.J. Alexander through which I recently found my current flat. They were at all times professional, quick to respond both by email and phone, and couldn't do enough to help, even after we moved in. Lauren Edmond in particular was incredibly helpful and patient. I highly recommend their services to anyone looking to rent or buy in the Edinburgh area.
C. K.We recently moved to a new house with D.J Alexander Letting and Estate Agents. We really felt they could not do enough to help us find the right property to suit our needs. They were frequently in touch with us right up until our move. The move was seamless and they really did all they could to ensure we had access to the property as quickly as possible. Lisa Grieve, Peter Thomson and Lauren Edmond were so personable and really went the extra mile to ensure we were satisfied with all the arrangements before moving.
C. M.Our experience seeking a property to rent with DJ Alexander was very positive. Our application advisor, Laura McTaggart, was a fantastic help, as was Chloe Alexander. They both had excellent customer service, and were extremely helpful when we had queries regarding the property and our application. Martyna Jablonska showed us the property initially and she was also very pleasant and helpful. Thank you so much!
S. R.I had not rented for many years but have recently done so as I’ll be working away from home. The service from Laura Mctaggart was excellent making the process super slick, pain free and she responded to my queries within minutes. I would thoroughly recommend DJ Alexander.
y. g.Had a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. Pretty happy with how the things move forward
S. J.Very personal experience using this company. Quick and informative responses throughout the process. Ashley was extremely helpful!
A. P.DJ Alexander have been excellent in their flexibility and helping myself and my partner find a flat to rent as quick as possible in the centre of Edinburgh. Imran Iqbal our property manager is always quick to reply to our emails and supports us with queries to our landlord. I would definitely recommend to others
L. R.We have been renting with DJ Alexander for a few years now and have had no issues. Giulia Ceccarelli conducted our inspection recently and made note of all items of concern and promptly resolved them directly with the landlords and relevant maintenance people so that we came out of it with no concerns at all. The value of a letting agency is largely dependant on its team and I could not be happy with having been assigned to Ceccarelli recently.
R. G.I rented a flat with DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat with them.
R. V. P. d. S. C.I want to mention specially the Agency lady :
Laura Mctaggart for all her effort , professionalism and empathy during all the process for the renting of this house.
Definitely a huge asset for the DJ Alexander agency.
We wish her the best.
C. A.Was struggling to find a place online with Covid and numberous students returning to the city. Decided to contact by phone, it was a plesant and helpful discussion in which we looked at what i needed and how best to get it. I had a place to view in an hour and a flat to live in within a day. I couldn't be happier with the service. The flat is great the people are friendly and helpful and the processes are simple enough. Always thought DJ Alexander had a good reputaton, was well worth a call.
n. s.Moving house is generally a stressful event on its own, never mind the fact that I had to move during Covid-19 pandemic from another city.
I would like to thank Natalie Cotton and Lee Charlton for all their efforts.
They have answered all my questions and requests while managing to finalise my tenancy agreement at such short notice.
Because of their efforts, I did not had to continuously seek new properties as theirs are actually the best in Edinburgh and I have saved money since I secured a property really fast.
All these things have helped me feel less stress and actually look forward to move into my new property.
Overall, I am extremely happy with D.J. Alexander especially as I have tried a few estate agents before them and they haven't responded or helped in any way with my requests.
K. K.I would like to let all know that from my point of view, this is one the best agencies I had the chance to rent a property from, as my application process time was short and smooth. I would also like to add, that the staff, Lee Charlton, our Application Advisor is super professional, kind and responsive. I strongly recommend this agency to everyone and I hope you find my review useful :)
L. H.Sarah from the sales department helped us sell our property. She was professional, helpful and responsive in the entire process. We appreciate her help.
L. V. L.Experienced excellent service from all involved at DJ Alexander. Very professional and attentive at all times, especially in a time when the property market in Edinburgh is extremely saturated. A big thank you to Neill Bukes and David Brash for the assistance!
G. V.5 star service, polite, reliable and fair.
I have been with them since July 2018 and they make me feel safe about my renting. Massive thanks for Karen Sewell for being warm and attentive and also to Alistair Scott to help me fall in love with a recently viewed property.
M. P.My experience with them was good. The overall process was very smooth.
r. a.I have had a good experience with DJ Alexander so far be it with viewing, follow up, response to my queries.
I would like to add that I had a really nice experience recently as I desperately looking for a house. Johanna Burvall was very helpful and supportive. She understood some of my personal limitations and was kind enough to accommodate me in some of her viewings and proactively updated if there was any change to the schedule. It felt good to know that such professionals exist who go beyond their call of duty to help people.
Much appreciated, Johanna.
Kudos @DJ Alexander for having such professionals in your team!
L. F.Quick and efficient process where the team member Yasemin Emek was very helpful throughout.
N. R.We have been tenants with DJ Alexander for several years now and despite being gutted to receive notice to leave due to the house being sold the team, in particular Taylor French showed nothing but compassion and help us to see another rental property that we did eventually move into. Lee Charlton was allocated to help with renting new house also very quick to respond and get things moved for as listened to all what we had to say and helped us get things sorted to move in quickly. Only criticism I would have is still waiting on maintenance team looking at something we pointed out at move in but I can only assume the delay is expected due to the current pandemic. Also many emails can head straight into junk folder which is something I think should be rectified as can miss some important emails if don't actively check the folder. But despite that I would definitely recommend DJ Alexander
L. B.I've been a DJ's tenant for 15 years and find the lease signing team:
Lauren Edmond
Laura McTaggart
Taylor French
Yasemin Emek
Maisie Kidd
Dionne Carter
Carol Clark
Carole Syme
Anita Ross
Christin Hunte
Chloe Alexander
Sandie Whyte
Chloe Maxwell
Amaani Ely
Lee Charlton
All to be extremely helpful and friendly.
L. A.From the moment we enquired about properties listed by DJ A, we felt looked after. This group of specialists, with such a tight time frame, truly pulled out the stops for us in every way imaginable. From Mark Hall to Natalie Cotton to finally the lease preparation and final agreement with Laura McTaggart, we always felt in good hands. I would have no hesitation in recommending their services. First class service and, once again, a huge thank you!
S. H.I have recently moved into my second rental property with DJ Alexander and it has been smooth sailing all round. The agents I have dealt with (Alistair Scott, Laura Mctaggart & Gregor McCrorie) have been incredibly responsive, patient and professional.
I would highly recommend DJ Alexander to anyone who is looking to rent a property in Edinburgh (or beyond).
C. O.While the company was definitely a bit difficult to get on the phone, we had a good experience working with them. Ali Scott was particularly helpful—answered all of our questions when showing us a flat, and successfully negotiated with the landlords on our behalf.
K. W.I’ve rented with a few estate agents over my time but DJ Alexander have genuinely been the easiest and most efficient company I’ve come across.
The whole transition from placing a holding fee to collecting the keys was seamless and I was constantly kept in the loop in correspondence as well as having almost instant replies to my emails or queries.
I’d like to especially thank Rachael Bulloch who is an absolute credit to the team and can probably delete the tens of emails I kept sending!
Thank you once again!
M. L.Everyone who we've dealt with thus far at DJ Alexander has been outstanding. Their service is amazing. We've recently moved into an apartment that they manage, and their service from the initial viewing, to resolving a couple of minor issues we noticed when we moved in, has been professional and quick.
Special mention to Evie and Laura who have been superstars!
A. G.I've been renting with DJ Alexander just over 3 years now, and everyone is quite helpful and friendly. I hadn't had any issues, until a car parking situation with an incompetent agent came along recently.
Fortunately, that's not a complaint review, that's a very well done and thank you review that's owed to Lee C. (leasing team) and also to Mark from Maintenance.
Lee was there to help us with the documents at the start of our latest move-in and was very attentive, so thank you Lee. Mark was quick to respond to and help with moving things fast and efficiently when we were in need of a replacement appliance and a couple fixings in the flat. He was helpful and followed up to ensure the job was satisfactory completed. Thanks again for your efforts.
D.Great people and professionals! Totally recommend them for their efficiency and help throughout the process. We rented a flat in Glasgow, West End Having great landlords did help as well but it's always about who you choose to work with at the first place. Thank you!
S. K.Alan Kent at DJ Alexander recently helped me find a mortgage for my new home. His friendly manner and simple explanations of what was on offer took all the stress and hard work of finding the best deal to suit me and my budget.
I would highly recommend Alan and will trust him in future.
W. B.After living for 37 years in the same house, we were recommended to approach DJ Alexander Legal to sell our home when the time came to move on. We have not been disappointed. From the time the photographs were taken and the excellent, high quality publicity brochure produced, the viewings conducted by Deirdre and her colleagues, the offer to buy accepted within seven days, the whole process was made very straightforward for us. We now moved on to the Legal Team for the conveyancing part of the transaction and found them to be equally impressive in their conduct of our business. The entire team, from beginning to end, were extremely professional , keeping us informed at every stage of the process. We cannot thank them enough and have no hesitation in recommending this outstanding firm to anyone about to embark on a house sale or purchase. Thank you to everyone, we really appreciated all of your help.
I. F.Since my letting agent change to D. J. Alexander, I have had any domestic issues resolved much more quickly and easily than before. My queries and complaints are acknowledged and I am kept updated about progress.
In particular, Dale at D. J. Alexander has proved very reliable and helpful. He is attentive and knowledgeable, he gets things done and doesn't leave things unfinished or calls unreturned.
I am very satisfied with my letting agent now. I am also confident that they give my tenancy every due consideration in dealings with the owner.
J. M.I had been letting my property out with DJ Alexander for around 10 years and have just gone through the sales process with them. I have been liaising with Sarah McIntyre through the sales process and Sarah has made the process so easy for me. She has provided me with regular and great communication throughout the entire process as well as going that extra mile to help me out with various queries and checks with the property. She has been a pleasure to deal with. My experience with DJ Alexander has been very positive and I was very happy to use them as both a letting Agent and Sales Agent for my property.
S. D.We had a problem with a leaking shower door and a broken shower head holder. David Harcus (Maintenance Co-ordinator) kept me updated with emails which informed me that the issue had been logged, who they were sending to fix it, who they resent to finish fixing it, and a confirmation checking that the issue had been solved to our satisfaction. I was really pleased to see that when the issue was first logged, David had listened exactly to the way I described the problem and written it down clearly for the contractor. Thanks David :)
D. S.I locked myself out of my flat one night and called the office in a panic. Dale was so helpful and reassuring as I panicked to get to his office on time to pick up my extra set. He went out of his way to make sure I was taken care of! The manager, Clare, stayed past closing so I could pick up the extra set and get into my place without having to call a locksmith. This is a great company who puts their tenants first and made sure I was able to get in my flat safely. Thank you to both of them for their kindness and extra effort!
D. L."Extremely helpful and responsive, everything was clearly stated at all points of the process"
Ellie was great showing me round various properties, and the admin and maintenance team have been superb.
In our first week we had a smoke detector issue (fixed), a washing machine issue (resolved) and a leak (being investigated). None of these are issues are unexpected as new people start living in a house, but it has been reassuring to know that the response times to these queries have been almost instant, and all were handled diligently and with urgency.
s. c.Called over 20x. No one has ever picked up the phone. Seem to have some great properties but can not get in touch with them. Very rigid for 9-5 which can not work for anyone who has a day job.
Once I was in touch service was good and professional
I. F. S.We have been clients of DJ Alexanders for over 20 years and have seen how they've expanded over the years. Our experience has been a series of ups and downs; while there have been issues with our properties which were not resolved as per our request, or repairs that have been done below the expected standards, overall the deal has been good. Undeniably, there have been individuals within the company who have demonstrated a consistently high level of efficiency in carrying out their job. I would like to mention Ashley Cooper, David Court, Rob Trotter and Martin Urquhart who, at different times, have provided outstanding service. I believe this has been due to the fact that effective channels of communication have been established and one can always rely on these individuals for support and advice. We hope to continue having a good customer-provider relationship with DJA.
R. M.DJ Alexander provided excellent service in their handling of our move. Happy to answer any questions, as well as deal with any issues raised. Overall, it was a successful experience and I would be enthusiastic to deal with DJ Alexander again.
Ellie and Nicole in particular were very professional, efficient and helpful, and both were more than happy to go the extra mile to make our move a positive one.
K. M.I’ve been a landlord for 9 years and have avoided using agents because I thought it was a waste of money. I was proved wrong when I used DJ Alexander Let Service to find a tenant.
I was very satisfied with their professionalism and their communication was excellent. I was also given advice on what to upgrade to achieve a higher rent.
I dealt with Neill Bukes, Laura Mctaggart and Laura O’Donnell.
The turnaround from presenting the flat to finding a tenant was 8 days.
I also had the peace of mind the tenant went through a vetting process
I’ll be using DJ Alexander again for my other rental properties.
D. D.We have recently rented a flat in Edinburgh marketed by DJ Alexander, searching over a period of 3 months in Summer 2022. All the staff we dealt with by phone or when viewing were as helpful as possible. However, their office admin and systems weren't up to the job and seem to have been over-stretched. This resulted in a higher than acceptable number of mistakes in letting details, booking viewings and arranging access. This is probably due to the disruption of recently being bought out by private equity, increased due to our search coinciding with the peak period for student lettings.
s. y.We had a great experience finding a flat with Laura Mctaggart at DJA. Our vetting and handover experience all went very smoothly and she was prompt in dealing with our queries prior to moving in.
M. H.Great Customer service
I have rented my house for many years and have always found that everyone is so kind.
Recently I had the pleasure of dealing with Mark Graham regarding a problem with my windows.
He organised everything for me, followed up to ensure that I was happy with the results.He has a lovely manner and is a true professional. Thanks so much for making my life so much happier.
G. N.A tenant with DJ Alexander for over 10 years and have always had excellent service from them. Several times I've had a maintenance request and they have always dealt with it promptly, professionally and courteously. Recently called Liam Gordon with a request to fix a constantly chirping smoke alarm. Liam first gave me some helpful advice to try to fix the problem. When I was unsuccessful, he promptly called out Benaird who were at my flat in 20 minutes and had a new unit installed within the hour. That's what I call service!
S. E.Thank you to David Harcus for the quick response regarding issues within my flat. Not only did David email me back straight away, but he took the time to call and inform me of what steps he had taken to arrange an onsite visit by a local contractor. My issue was resolved the same day.
Many thanks David
H. M.D.j Alexander was great! My family and me were with them for 6 years and not a problem ever... they came out straight away for any maintenance of the property. Really good professional company! Would recommend.
A. T.Fantastic service! I was looking to sell my house in just two weeks for a good price... DJ knew the challenge and accepted it... 1 week later it was sold. Brilliant service and special shout out to Danny Walker & Sarah McIntyre who were wonderful. Thanks DJ!
C. C.First stop for renting in Edinburgh! Staff were very helpful from start to finish and went above and beyond to get us in and settled as soon as the property was available. Would highly recommend.
l. n.Very good customer service experience- Laura McTaggart was very helpful when it came to getting paper work sorted on time. She answered all my stressed out emails with a phone call which was really reassuring and took a lot of the tension out of the move. Thanks
P. W.I recently started renting a beautiful flat from DJ Alexander in Edinburgh and I have honestly recieved the best possible service. I am 19 years old, moving into my first flat and have no expereince of renting at all so I had tonnes of silly/unnecessary questions, but Lauren and Euan were so kind and answered everything professionally and quickly. They were both so helpful and made the whole process easier and a lot less daunting. I thank you both so much! Cannot recommend this company enough and I feel at ease knowing they are will be my landlords for the foreseeable future. They have provided me with so much information and support, and it is already evident that they will do so throughout my entire tenancy.
P. M.I have used DJ Alexander to let my property for 10 years now, and have always found them helpful and professional. They understand my needs and have good suggestions and ideas when required. They are quick to respond and try hard to keep vacancy times down. Many thanks.
L. A.I am very pleased with the service I received locating and securing my new flat. Asif Mohammad and Chloe Maxwell both kindly looked after my needs. All details were done in a timely and efficient manner. I would not hesitate to use DJ Alexander's services in the future.
K. L.I met with Laura O'Donnell and Neil Bukes to discuss my property and found them to be, helpful, easy going, caring and professional. They both had a good understanding and a high regard for people and property.
They were both so easy to deal with and it only took a few days for them to secure a tenant to my property.
Huge Thank you to DJ'S
And a big Thank you to Laura and Neil.
I. M. A.The customer service advisor Sorcha was very friendly, helpful and professional. She helped me booking a couple of viewings.
C. S.Laura was very informative in letting us know about relevant properties in relation to our search criteria. As we had failed in our first attempt, she notified us about a second property which we were then successful with. Both Laura's were very easy to get in contact with, and provided quick responses which is always a positive. Top service provided and definitely would recommend.
P. R.We recently decided to sell our flat and enlisted DJ Alexander to assist us. Our sales agent Sarah McIntyre was very knowledgeable and was able to answer all our questions and address any areas of concern we had. The entire sales process from start to completion went very smoothly and we were able to sell far faster than we would ever have expected and were able to realise a great price for the property.
A. G.Have been with DJ Alexander as our letting agent for over a year and had great service every time we have needed them. Very helpful maintenance department who are very quick at responding and sort all the problems accordingly. Huge thanks to Mark Graham who went the extra mile in order to help us.
D. P.My sales process with DJ started on a wrong footing. Initially i had Scott who was dealing with me but without any prior notification i found out he has left the firm. I only found since i called for him and was told. Then another person took over who wasn't too helpful and this started to frustrate me since i was the only one bearing financial loss. Finally my case was handed to Keith Wood who was very responsive and pragmatic. He was always forthcoming in giving me updates - good or bad. He always seemed to have a plan. As a matter of fact, i was ready to take my property of the market and put it back on rent and it was his persuasion to try it for another week that has secured this sale. It was a great experience with Keith. Very customer focussed, personable, always willing to go the extra mile for you. One such example is i was coming in to Edinburgh at midnight on a friday, and i needed to collect the keys with DJ Alexander. He ensured the keys were in the accessible safe and gave me his mobile in case i had problems. The next morning he texted me to find out if all was ok. Thrilled to have him as my sales agent and i was very happy with the experience although it started on the wrong foot with other agents.
J. G.Laura McTaggart and Garry Fox were very helpful and responsive with my apartment application; they helped answer all my queries promptly and efficiently and were willing to take the initiative and go further to help some of my questions. Looking forward to moving in!
R. B.Extremely impressed with the professionalism and attention to detail of DJA. I've used 2 other agents in the past to manage my properties and they intentionally used confusing 'real estate' language and avoided direct questions/actions until I threatened to withdrawn my business. DJA have been the opposite of that so far and everything has been extremely simple and clear from the start. I met with Daniel at the their office in Edinburgh and he explained everything in great detail and provided the DJA landlord information pack, which is written in clear simple English (perfect for people like myself who have full time careers and don't have the time to keep abreast with all the latest letting laws). I decided to find my own properties in Edinburgh that I then forwarded onto Daniel for his professional and local opinion, which he kindly provided the same day.
After the missives completed, they picked up the keys for me and had professional photos taken and had the property on the market within a few days. Neill has been handling the letting side and has also been exemplary in how he has handled everything.
I work abroad, so I was looking for a professional property management team that could handle the day-to-day property management tasks without getting involved myself. At DJA, I think I've found that management team!
S. S.I've been renting out my properties with DJ Alexander for about 4 years now and have had very good service from all the staff but I have to give special mention to Gill Cartwright who has been chasing an ex tenant very difficult tenant for payments since about November 2018 Gills hard work finally paid off on 15.10.2019 and all thru the prosses she has been great I am very happy with the out and it was all down to Gill.
Thank you Gill Cartwright and DJ Alexander
s. m.My husband and I called up to enquire about letting our property out next year. I have called around multiple property companies and I have to say the service I received was impeccable. I spoke with a lady called Donna, not only was she very informative but extremely knowledgeable. We will defiantly be in touch with DJ Alexandar's when the time is right. For anyone looking for professional advice I would highly recommend (especially the new government laws which we were clueless about!)
A. A. K. A.This is a review for Norman who is the Maintenance Coordinator.
My boiler was faulty, and the issue escalated, and especially at this time where it is in the minus figures for temperatures , a cold home with not heating or hot water is a big Issue.
He helped keep me calm, he went to every effort to ensure that the issue was on its way to be fixed. He brought me out of a panic attack and actually enabled me to feel comfortable to go to work.
He is amazing
Contact
Photos
