Reviews of Dunpark Property Agents. (Real Estate Agency) in Edinburgh (Edinburgh).

Dunpark Property Agents

90 Reviews

56 Comments

Real estate agency

Property management company

1 Abercromby Pl, Edinburgh EH3 6JX, United Kingdom

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Description

Information of Dunpark Property Agents, Real estate agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Reviews of Dunpark Property Agents

J. M.

Excellent. Sincerely kind and courteous service provided by Alexandra Christie at Dunpark Property Agents. Thank you ever so kindly. John McAdie

J. E.

So far Dunpark seems to be a really nice and efficient letting agency. Not only was the letting process nice and smooth, but they were so far always quick and uncomplicated when I logged some repair/replacement that needed to be done. When I told them the mattress was getting old they replaced it within a week.

E. E.

Dunpark were the first letting agent I've dealt with and I was very impressed with them. Staff are very responsive and willing to help whenever my flatmate and I needed anything. Any fixes in the property were addressed as soon as possible. The property we rented was lovely and in an ideal location. I've heard horror stories about other agencies and this certainly wasn't the case with Dunpark for me.

J. M.

I’ve been through a few letting agents over the years and this is my second time with Dunpark. I have to say that, from a tenants perspective, my experience has been faultless. When I’ve reported routine maintenance issues the response has always been very quick with professional, quality contractors attending about as quick as it reasonably possible to attend. Additionally, when I have had curveballs from the property they have been open-minded and we have worked to resolve those problems. A persistent problem with the central heating pressure culminated in the boiler being entirely replaced without any fuss. I note that other reviews are a bit mixed. This seems to be normal for professional services, if you have a bad experience you rightly want the world to know about it, if things tick along nicely then you just get on with your life and forget to leave feedback. I think also that sometimes the service that a letting agent can offer is sometimes constrained by how tight or otherwise the actual landlord is. I might have just got lucky but I have nothing negative to say about my experience with Dunpark.

L. D.

We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any doubt the best letting agent with have had in Edinburgh. (And we have used a few during our 20+ years in Scotland!)

A. S.

I have been a tenant with Dunpark for a year now. The team at Dunpark have been consistently helpful and supportive. Over the past year, all email and phone communication with Dunpark has been swift, friendly and professional. They are quick to help fix any problems that occurred, such as sending over an electrician without any fuss to fix an electrical fault on a Sunday evening. I have found the agency to be very easy to deal with, helpful and accommodating with any queries I had - I am pleased with my experience being a tenant of Dunpark and I would recommend them to any prospective tenants.

M. G.

Vastly improved agent over the last year, previous reviews don't reflect the new Dunpark in my opinion. Our new agent Leona is very helpful and efficient, all the previous problems we had with Dunpark have been resolved since she started. Would highly recommend to students as they have the fairest tenants selection policy (no first come first served dashes from a viewing to the office!)

C. D.

Hi. I'm a physician and university professor. I've been on sabbatical in Edinburgh with my wife and 3 teenage boys. We used Dunpark to find our apartment in New Town. We were extremely impressed with Dunpark. We interacted most with Sarah and Victoria, but also with the principal Emma. Their office was always warm and welcoming. They were very helpful when we first arrived. Any query (by email, text, or whatsapp) were quickly answered and always in a friendly and professional manner. Maintenance was always addressed quickly and professionally. The package we were given on check-in was comprehensive. There were some problems with an HMO above us (including some damage in our apartment). Arranging for insurance adjustors, building inspectors et cetera was always done at our convenience. Dunpark was very concerned about the events that led to the damage and their concern was sincere and genuine. Unfortunately, we had to return to Canada on short notice because of COVID and travel restrictions put in place by my university and government. Dunpark was again helpful and understanding. I would expect thoughtful considerate renters would appreciate the efforts of Dunpark: we sure did.

F. J.

I am a landlord and have used three different companies to rent out a property while travelling abroad. No one compares to Dunpark. They are helpful, efficient and experts at what they do. Their fees are worth every penny. I would recommend them to everyone. Dunpark take all the stress out of renting out a property. Keep up the great work and stay Virus free.

A. W.

The team at Dunpark have been hugely supportive to me as a new landlord. I have been with them for 2 years and throughout this time they have been professional, efficient, friendly and found me lovely tenants for my properties. My manager Sharon is a great communicator, up to date with the latest compliance and has eased the responsibility of being a landlord!

M. G.

I moved into a Dunpark property 2 months ago. While I had to repeatedly chase up the agency to confirm whether myself and my partner had secured the lease, once we were confirmed everything went smoothly. The agency were able, if not happy, to accommodate our slightly delayed moving in preference and the property was in impeccable condition, including all new furniture. When I went to pick up the keys, our primary contact, Leona, met with me to discuss some aspects of the flat - e.g. bathroom cabinet yet to be constructed. These were sorted within the first few weeks of our tenancy.

S. S.

I have been a tenant with Dunpark for 1 and an half year, and I couldn't be more satisfied with their professional assistance overall. Jack, my agent, was always available for me, and I had the best service and comunication I could expect. I would rely on them again in the future, should I have the chance. Wonderful service, these guys rock! Thank you!

G. C.

I have been a tenant with Dunpark for several years and would not hesitate in recommending them to any prospective tenants. I have always found Dunpark - happy to listen and swift to act. On the very rare occasion when I have experienced a problem with the property staff have been friendly, polite, courteous, professional, understanding and keen to help find a satisfactory resolution.

M. R.

I have been with Dunpark for over a year. From the beginning, I found Emma, my key contact and property manager at Dunpark, to be professional in all dealings. She is always quick to respond to any queries and on hand on the rare occasion that issues arise. As with most letting agencies, Dunpark outsource their maintenance work. Where subcontractors are not providing a good level of service e.g. plumbing, Dunpark are quick to address any problems with their suppliers and always follow up to check that I am satisfied.

J. R.

After a few bad experiences with other agents I decided to sign up with Dunpark at the beginning of this year. So far the service has been excellent I can not fault it. All the staff are friendly and quick to respond to all my queries, the communication is 10/10. Great team and great service. Keep it up guys!

C. C.

As landlords we have had a relationship with Dunpark for nine years. We have valued Dunpark's support and advice from when we first sought to buy. We are pleased that it has been possible to work together to create a secure arrangement for all, with one of our tenants in place for the whole period. Dunpark has helped us with all the statutory requirements and regulations to ensure that we comply, which has given us peace of mind in a complex environment for novices. When additional works, such as boiler replacement, will improve the environment for tenants this has been suggested and facilitated. Now that it is time for us to sell we have found again that Emma Fursman's professional advice and knowledge, together with her local network and experience, are proving crucial to us achieving a good outcome.

A. D.

I've been a tenant with Dunpark for a year now, and they've always been efficient and professional. Repairs are dealt with without fuss, and the staff handle e-mails promptly. I've no complaints, and would happily recommend them to other renters.

P. G.

I was initially apprehensive about renting out my property as I had a bad experience a few years ago. However after working with Dunpark it's thankfully been a very good experience and I can't fault them. The staff are very helpful, friendly and have fully advised me every step of the way. I highly recommend.

J. B.

Lettings agencies in Edinburgh do not open at the weekends and so my rental contract took slightly longer than I had anticipated to set up. However, once the paperwork was done then things ran smoothly. Dunpark are excellent at resolving problems - the washing machine needed repairing - it was done!

N. J.

Really lovely team, fast responses to smallest of inquiries, answering every question and quickly responding to any inconveniences. Offered a nice, property which was a great value for money- and quickly solved problems, like moths or broken equipment. Could have not asked for a better service. Really happy and impressed with their correspondence, especially during covid. The team sounds very professional and friendly! I am recommending them to all my other university colleagues. Not happy with their partner, Ittria, who used my data behind my back to sign me up with energy company I never wanted, despite sending them numerous emails stating I can do the simple gas&bill&broadband arrangement (and being stonewalled). Untangling their mess right now, and it is very stressful. I hope Dunpark will stop using their services.

G. F.

Excellent service and very pleased to give Dunpark a 5 star review. Nothing has been too much trouble and the staff are very professional and helpful at all times. Dunpark have managed our rental property for many hassle-free years.

T. P.

We rented for a number of years on Danube Street and were extremely happy. The quality of the flat was outstanding and the rental fair considering the area. We found our landlord extremely reasonable and Dunpark professional. There were some minor issues but nothing that was an actual problem and certain individuals were particularly great.

H. H.

After seeing the reviews on google, I was apprehensive but gave them a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn't have been more supportive in helping me find a property and getting me moved into my new home. It seems they have done a massive revamp and it's definitely working. Thanks to all at Dunpark I shall definitely be recommending you in future.

C. M.

Having moved from Canada to Edinburgh, I had little knowledge of the city or its neighbourhoods. The staff there helped explain the areas I might want to live, and Alexandra in particular provided great personalized service. I highly recommend Dunpark Properties for their professional, friendly service.

J. C. G.

I recently started to be a tenant through dundpark and everything was excellent. They usually answered my doubts in less than 12 hours, they help me during the process, and they adapted to the time I needed the flat. The communication is great and they try to help us to solve our issues in a reasonable time.

F. R.

Hi all, We stayed two night at Ramsay Garden apartment in Edinburgh in november 2018. The flat was extremely elegant, cosy and clean. The location is strategic, 5 minutes walking to Edinburgh castle and to Royal Mile and shop area. Even though the house is quite big, the heating worked perfectly. We really enjoyed our stay and will definitively be back in case of a future trip to Edinburgh.

L. D.

We have been a contractor for Dunpark for over a year now, we currently service several other Letting agents in Edinburgh and we find Dunpark to be the best in its category by miles Especially when it comes to organisation. Other Agents could learn a thing or two from these guys. A fab company to be associated with.

M. M. C.

We live overseas and have entrusted our property to Dunpark for the last 8 years. They have always been professional with us. They have advised us on how to upgrade the property to attract tenants. We are happy to recommend them.

J. W.

I was a tenant with Dunpark on a 12 month lease and I could not have been happier with them. I honestly can't understand the other reviews here. The property handler, Lisa, was very was organised and quick to reply. In the few cases where there was an issue in the flat the response was fast, same day in a couple of cases I remember. Handyman was craic too.

J. C.

Natalie and the rest of the team at Dunpark are extremely helpful and willing to go the extra mile. No matter if its your boiler that has broken or you simply dont know how to work the hot water, they are always on hand to help you out! Helping our move and transition to Edinburgh extremely smooth! Thanks Guys!!

a. e.

This well established and experienced company has been managing my flat for over 16 years now. They have not lost their personal touch and any problem has been dealt with quickly and efficiently for both tenant and landlord.

A. V.

I rented two lovely flats through Dunpark when I lived in Edinburgh, the staff was so nice, friendly and helpful. I truly recommend calling them if you need to get a flat in Edinburgh!

N. M.

We are overseas investors and we always have received outstanding service from our property manager Jack. I would recommend Dunpark to anyone you is seeking quality property management.

Very impressive service throughout. The Dunpark team are friendly, proffessional, and helped us enormously - special thanks to Sarah and Victoria.

P. D.

The initial service was a bit difficult and communication was delayed, but over the past 3-4 months their service has greatly improved and I would now definitely recommend anyone looking for a flat to use Dunpark.

T. F.

Dunpark have handled our holiday let property for a number of years now. They are very professional and efficient. I would highly recommend them.

M. M.

I had been looking for several weeks and was becoming very tired of agents not getting back to calls and email and not showing up at viewings! Natalie was pleasant and professional throughout and provided a very personal service, always coming back to queries quickly.

B. M.

Although unsuccessful in my application, I found them to be very professional and they responded very quickly. The letting agent was fantastic! Very friendly and helpful, I believe her name was Amanda.

J. S.

Very personal and professional viewing, not only did I learn a lot about the property but also the area. Speedy office communications - all very impressive.

T. A.

This agency was always been very responsive, with any required works carried out by professional contractors. I receive request for access at least twice a month for some random check, which is quite inconvenient.