Reviews of IERO - Estate Agents & Letting Agents in Edinburgh. (Real Estate Agency) in Edinburgh (Edinburgh).

IERO - Estate Agents & Letting Agents in Edinburgh

217 Reviews

139 Comments

Real estate agency

Estate agent

Property management company

Property Rental Agency

61a Queen St, Edinburgh EH2 4NA

Description

Information of IERO - Estate Agents & Letting Agents in Edinburgh, Real estate agency in Edinburgh (Edinburgh)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of IERO - Estate Agents & Letting Agents in Edinburgh

Reviews of IERO - Estate Agents & Letting Agents in Edinburgh

D. M.

I have been renting my property through The Flat Company now for many years. Yes, there have been ups and downs but never with the management team looking after the property. Covid meant the flat was empty for several more months that I had budgeted for but The Flat Company did all they could to let it as soon as there was a possibility. Lowering the rent of course ensued but I have confidence we will hopefully soon make up for the unlet time and the lower income. Lauren Mill in particular has been very involved with my property for several years and her attention to detail and service is exemplary. She is a star.

J. B.

Really great company. We use them to help us with the letting of our flat. Efficient, friendly service, good communication.

A. M.

Very helpful staff who made our stay in Edinburgh very pleasant. Highly recommend. Wishing you guys all the best.

v. o.

Rented a flat for a year on Dundas Street. Whilst the forms and guarantees were a pain, Ryan Wallace was very helpful, quick to contact us if we had a problem, and happy to help.

F. K.

I've found a lovely flat to live in and the process for securing it and getting set up has been clear and smooth - thank you Jessica and the team at The Flat Company!

A. L.

Jessica Jamieson has always been very pofessional and has always been available to take care of any issues we've had. Thanks Jessica!

T. L. F. S. L.

The Flat Company offers a first class service. Jill Vasey efficient and very helpful.

J. N.

The agency is really good. Very prompt reply, professional and very helpful.

C. R.

Dear Elona, I take this opportunity to thank you for the excellent service, in an accurate …

R. B.

Once again the Flat Company came up trumps - flat rented within days and Ryan Wallace was very efficient in securing a tenant. Many thanks

L. I.

Personable and professional service - Alex White was superbly helpful while I was flat-hunting and Ryan Wallace was also excellent at my office check-in. Recommended!

N. S. S.

We have some issues with the house but they act upon it accordingly. The staffs communicate directly to us and make sure all of the problems noted.

S. P.

Was a tennant with them for 2 years. Easily the best letting agency in Edinburgh.

M. M.

I had an issue with tenants for a flat I have been renting through The Flat Company. I spoke to Ryan Wallace at TFC and the problem was resolved within 30 minutes. That is impressive!

C. O.

I was debating whether to give 4 or 5 stars because there were a few issues in the beginning with the flat, but overall I am happy with everything. It's my first flat, so the whole experience was quite stressful, but prompt responses to all …

O. W.

Very happy with the service as a landlord - everything runs smoothly and they always take the initiative when it comes to making necessary repairs.

S. P.

Was a tennant with them for 2 years. Easily the best letting agency in Edinburgh.

D. M.

Great service from The Flat Company and Lauren was helpful and professional. We would definitely recommend them!

E. C. W. P. T.

They well nice and helpful. Special mention to Alex who helped me to move to new flat quick and effectively

A. M.

Great service! Aminah was very patient and understanding!

K. A.

Excellent customer service and Lauren was always available to help.

J. N.

The agency is really good. Very prompt reply, professional and very helpful.

M. K.

Had a good experience on the whole renting from The Flat Company. We received regular communication from Lauren who was always professional and responded quickly to any queries we had. My only criticism was that we called the emergency contact number at one stage having locked ourselves out of the property and did not receive a response. It turned out that we had coincidentally left a set of keys in the car, so we managed to get in, however, a courtesy follow up call would have been nice.

A. H.

Truly excellent service!!!

G. J.

Excellent contact with the property manager.

A. M.

Solid property management company that provides an efficient service.

W. K.

Very professional letting agency, would definitely recommend !

n. s.

Very professional and very happy with the service

L. S.

Excellent customer service. All the staff are fantastic

P. M.

Great people giving great advice and help.

P. B.

Great service throught.

N.

Efficient and great communication

L. G.

We worked with The Flat Company for 15 years as landlord and always had great service from them. At the end of this time, we had significant problems with a tenant. The Flat Company, and Lauren Mills in particular, were a tremendous help during this time, helping us to manage the issue and ultimately helping with the sale of the property. We are very glad to have chosen The Flat Company to look after our property and cannot thank Lauren enough for her help in the final months.

R. C.

I was a Flat Company tenant for 2 years and they were always really helpful and extremely responsive. I have rented with lots of other agents in Edinburgh but The Flat Company were the most responsive and helpful throughout our tenancy. They also reacted very quickly whenever there were issues in the property.

J. N. T.

Hi All. I am abroad most of my time and take a "hands off" approach to managing properties. I find that the Flat Company provides a friendly and efficient service which fully supports this type of approach. Lauren Mill - Property Manager & Chis Mc Bain - Maintenance Head (and their Teams) ensure that my properties are well managed and maintained to the necessary standards. For me that means no hassle / no worries and my properties have tenants occupancy for the majority 99% of the time. Silent Running from the Team members working at the Flat Company :-)

K. J.

A. N.

F. S.

C. M.

J. W.

D. C.

N. I.

C. F.

P. M.

The flat company is the best agency I came across during my time in Edinburgh. Amanda and Lauren helped me a lot throughout the whole process, from check-in to maintenance requests, and from check-out to the deposit return. They were quick to respond to any requests, polite, and professional! I would definitely recommend the Flat Company and would totally get in touch with them if I ever move back to Edinburgh!

a. k.

Laureen Mill gave her best service to us from the beginning of letting agreement until the end of flat rent. She answered every question not more than 1 day and gave the best solution from every problem we might face while living in the property. We hope that we can back to UK and choose this company again if there is suitable flat. Thank you Lauren. Best, Andy n Rahma

S.

I've lived in a TFC flat for two years and have to say they're the best letting agents I've had in Edinburgh. Our representative and main contact has been Lauren Mill and she has been incredibly supportive and prompt in dealing with any issues that came up, pretty much always replying same day or next! She has been so helpful throughout the whole tenancy and made the agency feel much more personal. The Flat Company has real people behind it who really care for the tenants!

D. J. C. G.

We used the Flat Company as our renting agent in Edinburgh. We were very pleased with their professionalism throughout our tenancy agreement. Pinstripe Inventories was their third party inspector for check-in and check-out and provided thorough inventories for the tenants peace of mind. Lauren Mill was our principle agent who was extremely helpful and informative in all aspects of our tenancy. She was quick to respond to any email queries we had and treated us with utmost respect and professionalism. During check-out she even helped provide a third party moving company to help us get the best price. Highly recommended organisation.

V. C.

Had a wonderful experience with The Flat Company. Their team is professional and quick responding all the questions and doubts. Very supportive during all the process renting the flat. Thanks!

C. S.

As my first experience renting from an agency, I felt TFC was professional and supportive to any issues I had. Jessica Jaimeson was our flat agent - her response time to any query was stellar, she was very knowledgeable and helpful in providing important information. If there was any fixing needed doing around the flat, TFC provided a professional service to address the issue promptly. I really appreciated that - made me feel valued and cared for.

R. I.

The Flat Company have been good letting agents during my tenancy. They have always been quick to respond to all needs from maintenance to queries and have made the whole process from start to finish completely stress-free. My property manager Lauren has been helpful, quick to respond and so great to work with! I would recommend Lauren and The Flat Company to anyone and I would rent from them again in the future!

S. C.

Matthew helped us putting our flat on the market taking care of all the aspects of the letting, from market research on similar flats prices in the area to the ad pictures or advice on furniture, without mentioning choosong the tenant and checking their references and suitability. Matt was extremely available, quick and responsive at any stage and advised us for the best. We were extremely satisfied and chuffed to see TFC's promise about estimated rent price was kept and the deadline for finding a tenant was met well in advance to what agreed. Thanks Matthew and Flat Company, absolutely recommended.

J. K.

Had a fantastic experience with the flat company. Moving in was pain free (the place was spotlessly clean) and the inventory was very detailed, which was reassuring. We had no problems during our tenancy and when we moved out Megan explained everything very clearly and helped us every step of the way. We only had one very small charge taken out of our deposit which was for a valid reason. Overall couldn’t recommend them more.

m. m.

I've been working with Megan for a few months now and have to say it's been great :) Really refreshing to be able to talk things through with someone who understands and appreciates the problems in owning a let flat. We've talked many, many times (sorry Megan), ran through various update and upgrade options, she has arranged for quotes to be sent and worked with me every step of the way, which during covid, has been a godsend as it's a difficult time When someone put in notice to leave she marketed my flat really well and advised me on tenant options etc and I only have 9 days down time - can't thank her enough as I was starting to panic ! a credit to the company :)

A.

Our experience with The Flat Company was great. Any time there was an issue with maintenance, our issue was resolved promptly, for example, the first night my bed broke and 48hours later i had a new bed, no questions asked, the same with mirror. Sidonie was our initial agent and was very helpful with explaining our lease etc, then we had Jessica Jamieson who was lovely. Any questions i had about anything she was more than happy to help any way she could. Very professional, helpful and personable, too. The only slight issue we had was when contractors were contacting us to book appointments without us hearing from TFC to alert us that we would be contacted by contractors. However, when i called TFC they explained everything and it was fine. We also managed to get our full deposit back which we were very grateful for. If i am going to rent through an agency again i will definitely be going through The Flat Company :)

E. P.

Had such a positive experience renting through The Flat Company. Not only did they make the process so easy up front (even with the added complexity of me not having a UK bank account at the time), they were so responsive and professional throughout our whole rental period. Big thank you to Megan who also made the move out process easy and stress free by always responding quickly with clear information to all our questions.

L. k.

Our property manager Jessica Jamieson was always quick to respond to our questions and always very friendly! Any problems with the flat was sorted quickly and easily. Overall, a great experience and would rent from the flat company again.

A. D.

It was my first experience in finding a flat to rent and going through all the different processes, but The Flat Company made everything simple and easy to understand. Megan is my property manager and she has been most helpful in sending me any information I need and always responds quickly with any questions that I have. She has supported me throughout the whole process which I am grateful for. The Flat Company are a pleasure to do business with and you can tell they strive to put their customers first.

S. B.

We enquired about a flat with Jessica Jaimeson from The Flat Company who was prompt, friendly and supportive. We placed a holding deposit to lease a flat with the company, but due to unforeseen circumstances had to withdraw. To this end, the company immediately offered to refund our holding deposit. Positive experience all round.

l.

Renewed my tenancy recently and Eilidh B was a massive help - replied promptly to emails and answered all my questions in a polite and helpful way. Couldn't ask for much more than that!

M. N.

Having been a tenant of The Flat Company for three consecutive years was a very positive and memorable experience for me! All the TFC staff as well as all the TFC partners responsible for various works performed in the property were always very kind, helpful, supportive, responsive and professional. Jessica Jamieson's and Dietrich Zank's support were essential to this very positive experience of mine. Big thank you to Jessica for her highest levels of professionalism, patience with my numerous questions, willingness to go above and beyond when circumstances required, responsiveness as well as her understanding at all times! Big thank you to Dietrich for his responsiveness, willingness to help, understanding and support!

S. H.

From our viewing with Jessica Jamieson from The Flat Company, we have experienced a professional transition into our new flat. Being first time renters, this was a big leap for us, however our property manager Jessica, has been helpful throughout the process (from finding the flat to settling in ). She has been responsive to any problems we have had and helped us in finding the correct solution. My partner and I would highly recommend The Flat Company and specifically Jessica for people looking for a property.

H. B.

I have used the Flat Company for all my visits to Edinburgh since discovering them a couple of years ago. We often need short notice short term lets and Matthew and the team always go above and beyond to help us find what we need and when. Great standard of properties and great service. Highly recommended.

C. D.

As a tenant with the Flat Company for the past 3 years, the experience has been great. Jessica, the property manager, has been very responsive and a valued support in stressful times. Any maintenance issues are dealt with quickly and professionally as well, which makes the tenancy worry-free.

E. k.

During my experience of letting with the Flat Company, I dealt exclusively with Lauren Mill, and I have nothing but positive feedback to give. Throughout the process, Lauren and TFC were professional and helpful at every step - from the first viewing, up to leaving the property last month. Responsive and always ready to help, Lauren was first-class and I can never thank her enough for all of her help.

J. M.

Thank you to The Flat Company for making the whole process of moving into our new flat thoroughly enjoyable. They were always on hand to answer all of our questions and kept us well informed throughout the process. Lauren Mill, especially, has been our night in shining armour. She was extremely helpful, kind, and professional. She deserves a raise and all the praise!! Thank you Lauren & The Flat Company!

J. L.

The staff at the TFC have been great. Helpful, friendly, responsive and knowledgeable, they really put us at our ease and made becoming landlords straightforward and hassle free.

H. L. C.

Renting through the The Flat Company has been a great and smooth experience for me as a tenant. I definitely recommend this agency if you are looking to rent flats in Edinburgh. I would also like to thank Lauren Mill personally, as she has been amazing, extremely helpful and professional throughout. Thanks for everything!

R. H.

As a landlord, I have been extremely impressed with the Flat Company over the past 12 months, especially my property manager, Jess. Her guidance during the pandemic have been exceptional. I would highly recommend any landlord, or tenant, to use the Flat Company.

H. S.

We've had nothing but positive experiences with the Flat Company, as tenants in a lovely flat. We had a tricky situation getting into the flat to start off with, due to the fact that I had rented privately before, but spent 2 years back-packing and my husband is from Australia so had no references over here that they could accept (fair enough). We were both temping at the time as we had been in Edinburgh only for a couple of months, so didn't have the right amounts of income to guarantee it. The Flat Company helped us out with working out an increased deposit and guarantors from my parents (retired, which made it more tricky!). They set up all the relevant details for our council tax, electric and gas so we didn't have to contact the council or the energy companies at all. If we've ever had any issues in the flat since then, they've sorted it or sent out the works request within 24 hours of us asking. Thorough inspections and all round nice people to deal with. Our agent is Ryan Wallace who is extremely efficient and responds to emails within the same working day. Regular PAT testing, smoke alarm testing and usually 7-10 days notice before performing an inspection. Maybe this review might change when we eventually come to move out with getting deposits back, who knows about future...however up to now we've had not once had any issues. They have been significantly better and more pleasant to deal with than some of the other horror stories I've heard about other letting agencies in Edinburgh. Happy tenants!

P. C.

Renting with the Flat Company has been straightforward and trouble-free. Our letting agent, Lauren M, was very professional. She was supportive in answering our queries and responded quickly to our communications. I would recommend this letting agency to other students, as we have had a very positive experience.

N. Y.

I worked with Eilidh Baxter, and I could not have had a better experience. My wife and I are moving from the USA to Edinburgh, and Eilidh's quick responses and clear communication took a lot of the stress away from the process. I would absolutely recommend working with the Flat Company!

P. R.

Our experience with The Flat Company has been great. Out property manager was always quick to reply and maintence problems were solved very quickly. However, we believe our landlady was easy to contact for them which may be why our problems were fixed quickly. Still a good company to rent from, speaking from experience of other places around Edinburgh.

C. B.

Great service and people who I can't fault over the last 8 years. Thanks to all the team at TFC and especially Lauren, Amanda, Matthew and Caroline, who have made the whole process of letting in Edinburgh easy.

H. M.

My flatmate and I were really impressed with how responsive and helpful TFC was in our search. While the property we wanted didn't end up working out with the start date, we had nothing but positive interactions with Amanda and Jessica. As an American, it's been near impossible trying to get a flat, and these two women were so ready and eager to help! Really appreciate their kindness, and hope to work with them again in the future!

J. L.

I have only had a positive experience with The Flat Company. From viewing the flat to living there to moving out, every step was painless. They made clear what we had to do and by when. When we lived in the flat, we were always informed if someone needed access. If there were any problems, the response was always very quick. The company were very easy to contact and easy to talk to. Elona Smith provided an invaluable service whenever we required help or information I would highly recommend renting with this company.

G. B.

Outstanding service from a letting agent; always professional, always helpful, very responsive to maintenance requests and handled things above board. Highly recommended. Jessica Jamieson was an outstanding property manager.

R. d. f.

The Flat Company has provided us with an excellent service throughout the year we have been with them. In Particular, Elona has done an excellent job at making our stay very enjoyable and trouble-free! Moreover, whenever we have had a maintenance issue or a query of some sort it has been dealt with speedily and to highly professional standard. I would happily recommend people to use this letting agency as it has been the best one our flat has come across!

J. T.

I have dealt successfully with The Flat Company since 2000. They have been professional and courteous in all matters and have taken the stress out of renting my Edinburgh property. When improvements were required, The Flat Company and their staff, have facilitated a schedule of works for my property. Work was completed well on every occasion, within time and to quote. They have always provided valuable advice based on the rental market and the overall value of the property, thereby informing my business decisions. I would not hesitate to recommend The Flat Company for property services in Edinburgh.

C. R.

Have been a client of the Flat Company for 14 years and I cannot fault this company at all. The management of my property has been excellent over the years. The Flat Company ensure that my tenants are properly looked after in the first instance , which in turn means I can rest easy knowing that any concerns are dealt with instantly and both myself and the tenant are happy. After having real issues getting a reliable property management company many years ago , my search ended when the Flat Company came along ! I wouldn't go anywhere else.

J. B.

The Flat Company helped us get our first place upon moving to Edinburgh and were always very professional, kind, and very quick to respond to emails -- which I think is an underrated quality of a great letting agent. And the fact that we arrived in August (in mid-festival frenzy) makes their even-keeled approach even more appreciated. A first-rate team, and I'd highly recommend them.

E. S.

I dropped my ring down the shower plug in the evening and Amanda had an emergency plumber round by 10:00 the next morning. I was so relieved and so impressed with how quickly (and happily) the incident ended. Thank you !!

M. A.

I moved into a property in October through The Flat Company and the experience to date has been a pleasure. The staff are friendly, approachable and very professional. Since moving in I have had a couple of minor maintenance jobs which have been handled quickly and efficiently, I have been very impressed. I have rented through a few letting agencies in the past and The Flat Company are proving to be the best by far!

D. R.

The Flat Company have been excellent. I cannot fault their service as a landlord. From the first prompt response to my initial enquiry, which led to very quick visits and valuations for both of my flats in Edinburgh, right through to the letting period. I left another Edinburgh letting agent who had let me down terribly, to sign up to The Flat Company, on the strength of several recommendations and the courtesy, efficiency and helpful advice from a particular member of staff. I am very impressed indeed and would have no hesitation in recommending them to family and friends. Please keep up the good work!

T. M.

We're in the process of finding a flat in Edinburgh remotely from England; and had a virtual viewing with Struan today over WhatsApp. Struan was very helpful in showing us specific details of the property, answering our queries, and talked us through the process going forward. He's given us a really good impression on behalf of the company, and we look forward to working with him to find our first Edinburgh home.

S. C.

Have always had great service from the Flat company since we were one of their first customers. Our flat has never been empty in the 20 plus years we have been with them. The recent work done by Megan Lambert during he Covid pandemic has been fantastic. Thank you Megan and the Flat Company

H. B.

The Flat Company managed our flat for 8 years, keeping it continually occupied and well maintained. Latterly we dealt with Lauren Mill who was very responsive and helped transition management to an estate agent when we sold the property.

M. W.

We've been renting a flat with this company for year and a half. During the first months, we had a few problems with communication between us and the agents. But after that, we finally had an agent, Elona Smith, who did an amazing job. Every doubt or problem we were emailing her about, she was contacting us super fast and very efficient. A great job that made our experience much better.

G. I.

I rented with the Flat Company for 5 1/2 years. It was a really good experience, and in fact the best I've had. When things went wrong, they were fixed quickly. It was easy to notify them when things did go wrong, and the people that carried out the work were great. In terms of dealing with people over rent, inspections and so on, all of them were really nice. They gave good notice of when they were coming round, more than they had to, and are just a good bunch of people. The rent I paid was also way, way more than reasonable. I'm extremely happy with them.

E. V.

I had nothing short of exceptional interactions with Amanda. She was kind, understanding, and went above and beyond in helping me. It has been extremely difficult looking for a flat and, although I was unsuccessful in receiving the property I applied for, Amanda tried to help me further. I genuinely feel as though she cares about each interaction she is faced with and it truly shows.

C. W.

I have had a very positive experience as a landlord with The Flat Company: well-organised and efficient, with reliably quick responses to issues and requests. In particular, Jessica Jamieson and Ryan Wallace gave 110%. I wouldn't hesitate to recommend The Flat Company.

L. R.

My property has been with TFC for 11years. Both my tenants and I have been very happy with their service and I must single out Megan Lambert for her professional interaction. She could not have been more helpful in guiding me through various processes. Thanks Megan.

D.

I just rented a flat in Edinburgh using the Flat Company. The property manager Megan has been very helpful at every stage of the process, answering quickly to all enquires I had, responding not only to my questions, but also proactively checking with me if all was well. Very good experience so far.

P. H.

The flat company were helpful and professional from first day of the tenancy to the last. Not only did they let me rent a flat despite not being in employment (with a large security deposit in case something went wrong) they went beyond a service you would expect from a landlord. All maintenance issues were easy to report from the online reporting system they use but all quieries and issues were sorted quickly. The staff were friendly and easy to work with. I would highly recommend anyone to use the flat company. As I said before they were helpful, professional and efficient. Great experience renting from them.

D. M.

Elona, our property manager, and Daria were not only professional, but personable. They arranged documents online in timely order, and contacted us via email and mobile so to remind us of what was needed, systematically how it could be done in simple order, all within a tight deadline. The Flat Company have been a pleasure to work with, and they continue to be discreet, unobtrusive, and personably professional in offering further help to settle in and be catered for by a professional, timely maintenance team. Highly recommend them.

A. G.

Went to a viewing today in Angle Park terrace and was greeted so kindly, was made to feel welcomed. Had a great reception overall. Thanks again, Amy&Grainne

T. A.

I have had a great experience with the Flat Company through the whole moving in process. Megan Lambert has been extremely helpful and very quick at responding too. Overall I am very satisfied with the Flat Company!

L. E.

I have been a landlord with The Flat Company for the last 15 years, they have provided great, friendly service throughout. I never needed to worry about my property, they kept me informed and made appropriate suggestions with regard to managing the property. Highly recommend!

S. B.

The Flat Company have been great to deal with - friendly, efficient and professional. Thanks for finding me a great flat!

S. B.

Elona Smith of The Flat Company was the agent connected to the flat we rented in Edinburgh. She has been very helpful by answering all of our questions quickly. Generally, she has just been very friendly and helpful. We can recommend contacting her if you're looking to rent an apartment.

M. R.

Myself and my partner have lived in a beautiful flat in the care of The Flat Company for a year and we have received excellent service from the whole team but particularly Elona Smith. Our emails were always responded to in a polite and timely fashion and any maintanence requests were organised swiftly. Highly recommend this company! We are sad to be leaving them as we move away.

M. N.

The Flat Co have looked after my property which I have let out both on short and long term tenancies for many years. I have had nothing but friendly, prompt and helpful service; whenever a new tenant had to be found and settled in, the boiler played up or the property needed to be smartened up. Jill Vasey in particular was very efficient and treated me and my flat with consideration and good sense.

M. O.

Jessica and other team members have been phenomenal with our house move. Dealt with numerous questions promptly, maintained the patience of a saint and has gone above and beyond to make sure our move has been as convenient as possible. Thank you all, we will recommend you all highly!

T. D.

Good to rent with, respond quickly to maintenance issues.

C. B.

We've let out a property through Saltouns/The Flat Company over the past 25 years, and had excellent service.

C. O.

I was debating whether to give 4 or 5 stars because there were a few issues in the beginning with the flat, but overall I am happy with everything. It's my first flat, so the whole experience was quite stressful, but prompt responses to all my questions helped to ease the stress a little. Before moving in, communication with Daria was super quick, and dealing with Elona from the very beginning of viewing the flat, to lease signing, to answering all my emails, has been fantastic. The biggest of the aforementioned issues: there was a lot of damp mold on the shutters in the living room, which took almost 2 months to fix as it was put as a "low priority." I think that level of mold should be more than just a mild concern, but it has been cleaned and painted over now. Reporting other mild issues has been quite easy on their website and I get an acknowledgement really quickly. I cannot fault them for communication, I just wish the flat had had a bit more of a checkup before I moved in. The windows were stuck (one wouldn't open, one wouldn't close) and the cistern was noisy and took forever to fill, and the shower room ceiling is dirty. But overall everything is going well, they have been really good to deal with.

P. O. O.

Struan was very Professional and helpful, he made me felt I was actually present at the property during the Virtual Viewing. Big up to Flat company and Struan!

R. M.

As a renter, I had a very good experience with the Flat Company. My circumstances were unusual and difficult but they went the extra mile to help me out. I rented a flat in Leith through them for my elderly father. But immediately after taking on the lease he unexpectedly passed away. It was a pretty stressful time, but the folks at the Flat Company were all very reasonable and did everything to help me out. For that, I've got to give them 5/5. First (and despite what some other reviews here suggest), they don't rent property to you unless you've viewed it, so that reduces surprises when you move in. After seeing it, the property is yours if you are first to their office with a deposit (£200 in my case). Then, I found them (Alex) extremely helpful with all my queries. They answer the phone and get back quickly. They did insist on me taking out accidental damage insurance in addition to paying a deposit, and recommended their partners Leaseguard for this. Leaseguard's annual insurance cost turned out to be less than 1% of rental, so I didn't shop around. When it came to moving in, I signed an initial six-month lease with a two month cancellation notice period after that. A company called Pinstripe did a detailed inventory check which included lots of photos of minor scrapes and damage. The property was very clean (obviously just professionally cleaned) although not quite flawless. The inventory check reported this condition fairly. Just after this, they asked permission for a repair man to visit to fix some damage identified in the inventory - they don't turn up unannounced. Then, within just a few days, my father unexpectedly passed away, and I obviously had no need to rent the flat for him. I was a bit worried that I'd just signed a lease with a six-month minimum term. However, the Flat Company (Kim) were extremely helpful. They immediately worked with the landlord and re-advertised the property. They kept me updated and explained my options. They cancelled my contract as soon as I could empty the flat and return the keys and then promptly refunded both my deposit and the rent for the unused portion of a month, and organised a refund of the Leaseguard insurance. So, in the middle of a pretty stressful and busy time for me, I found the Flat Company incredibly professional and helpful. 5/5.

F. S.

Very professional and responsive service provided by our property manager, Lauren Mill, throughout our tenancy. Issues always resolved quickly and efficiently!

L.

We were hunting for a place to rent during COVID and The Flat Company were recommended to us. Jessica was fantastic, very responsive and willing to answer all the questions we had! We found a place through them and the whole process was painless!

D. F.

Jill has been one of our regular contacts at TFC since They became our agents a few years ago. Jill has always responded quickly and efficiently to anything we needed her to deal with and always has a very professional manner whilst still being friendly and easy to communicate with. All the team that we speak to are very professional and understand our needs. Our properties are rarely empty and are all well maintained. I would highly recommend TFC as letting agents.

C. R.

Dear Elona, I take this opportunity to thank you for the excellent service, in an accurate and friendly fashion, during my tenure @ Whitson Terrace property. Despite the hectic schedules we face , You answered my many questions both in person and on the telephone in a helpful manner. I would not hesitate to recommend you to anyone who required a property to buy or rent in Edinburgh. You are definitely true asset for "The Flat Company " Your hard work and dedication is much appreciated. I am very pleased with your service, especially during this difficult time, you have been very helpful. You were always on top of the case and your follow through has been excellent. Thank you for walking that extra mile. I look forward to dealing with you again in future & will surely recommend you to everyone I know who are selling/buying a property. Special Thanks to my landlord "Mark Fletcher " He is very good human being and an amazing person I had ever met. Thanks once again for your support!!! Regards, Rajni

R. C.

We have just moved into our new flat and it's lovely. The Flat Company were really helpful in getting everything arranged and helping us with the paper work. We were also given a welcome bag with loads of great stuff in it including loo roll ( which came in handy ), jam, coffee, bin bags, tea and even a fluffy dog ! I'm not sure who else would do that. 5 stars for sure !

A. W.

I had such a fantastic experience with Megan and Lindsay at the Flat Company! I recently relocated from London to Edinburgh and i would not have kept my sanity if it wasn’t for these girls. Amazing experience and would 100% recommend them to anyone. Knowledgeable, quick replies and so so helpful! Thanks Megan for also answering all my questions post move in.

A. T.

I have been a tenant on a property that TFC managed for over four years and only had to leave the guys because the owner requested the property for private use. to I can only think of one time that I was unhappy with them and that was over a misunderstanding between me/agency/owner over when the property was to be refurbed/painted. However, even during this, TFC had chosen professionals who did an immaculate job in a couple of days, respecting the tenants as a priority. In any case TFC have been great, always helpful and friendly folk, true professionals and happy to assist the tenant. Thumbs up for me guys! Well done!

s. s.

Extremely pleased with our experience having rented a property from TFC. Right from the documentation and moving in it was a hassle free process. Special credit must go to Elona Smith, our property manager who was highly professional in responding to all our queries patiently and diligently.There were a couple of minor maintenance issues in the property, however Dietrich Zank assisted us resolving the issues with extremely quick timelines. What we also liked is the transparency from everyone involved as it is often a rarity in this field.Would definitely recommend.

J. B.

Lauren was extremely helpful and very professional with my “many” questions, she responded quickly and provided guidance throughout the procedure. I would definitely use the Flat Company again.

M. K.

I started tenancy with The Flat Company in March 2020 and ended on May 2021. Jessica Jamieson was my property manager. From Day 1, It was amazing and professional experience. All the time she is responsive and helpful. I had never faced any issue till last day. Every time i have received qualify of service till closing account. Very knowledgeable. Thank you to Jessica & The Flat Company.

D. C.

As a landlord being cared for over a 12 year period by The Flat Company I can honestly say that they have exceeded all expectations. Whether it be legal issues , HMO's, maintenance, problem tenants (very rarely) or just keeping us informed , their service has been exceptional. I note that various tenants reviews seem to have attempted to denigrate this company but I can only imagine that this is because as a flat rental company they dot the 'i's and cross all the 't's for the protection of both parties. This is only what I would have expected ,and indeed , is what we received in the management of our property. I can , as a landlord, recommend this organisation unreservedly as offering a top class service and which ,in our experience of over a decade, has been fair in its dealings with both ourselves and our tenants.

Y. B.

Worry-free tenancy experience for 3 years. In comparison to other Edinburgh letting agencies, this was the best one so far. All issues were always dealt with quickly and in a friendly manner.

S. L.

As a tenant, Elona always kept me well informed and processed anything very efficiently. The maintenance department were very helpful to speak with, always tried to find the best solution and handled tasks as quickly as they could.

C. M.

As our Property Manager, Elona Smith has been extremely helpful, friendly and very reactive. We could not ask for a better customer service. Jessica Masterton has been very supportive as well in taking time to solve a small bug in the online application form. Thank you !

R. B.

Excellent experience as tenant. Efficient, quick and responsive to our requests for further help. Recently, we signed on for another year and tentatively suggested that a dishwasher would help us maintain the clean and hygienic environment that we desired. It is due to be installed in the next two weeks.

R. K.

I was a tenant of the Flat Company for two years and was very satisfied with the high level of service I received. In particular, it was a pleasure working with Kim, who dealt with all queries in an efficient and effective manner.

B. F.

Good letting agent, who reply quickly to enquiries. The forms on their website for existing tenants to report maintenance issues are very useful and get acted on fast.

H. A.

I viewed and applied for a flat with TFC but then did not proceed (for personal reasons, not due to any problem with TFC). The employees I interacted with were friendly, communication was prompt, and I was allowed plenty of time at the viewing. Only negative point was that the referencing procedure was rather long and complicated.

Z. Z. M.

I LOVE the flat company, they are always so helpful and rented my flat with days of it being advertised. I could not recommend them more highly!!!! So professional and such a nice group of people to deal with.

W. A.

The process of moving in was made extremely easy and the team were always fast and responsive every step of the way. Jessica in particular was very helpful and kind to us. Would highly recommend.

G. A.

I rented a property with the Flat Company for 18 months and had excellent service from check-in to check-out. Lauren was a fantastic property manager, and was very quick to respond to any queries I had throughout the process. The flat was very well-maintained, and all maintenance issues were dealt with very quickly. Would definitely recommend!

L. C.

I found Lauren from the Flat Co. very helpful and quick to respond. All of my requests were handled efficiently and I didn’t need to worry about anything. Highly recommend.

H. C.

All you want is reliability - and they’ve delivered

K. M.

Very professional. Always answered emails quickly and with clear high quality information. Lauren was our property manager and was incredibly helpful.

F. W.

Nice, helpful people, particularly Alex White, however the rest of the company seem disorganised, tried to charge us rent when we had paid upfront. Customer service is fantastic, people are nice, got a great flat, but lacking in organisation.

E. H.

Megan Lambert has been a great property manager, answers all our questions and emails fast and efficiently. Lovely company.

M. M.

I had an issue with tenants for a flat I have been renting through The Flat Company. I spoke to Ryan Wallace at TFC and the problem was resolved within 30 minutes. That is impressive!

R. M.

I rented with this agency for 3 years. Throughout this time the service was great - they are very quick to respond to maintenance issues, and even gave us a crate of beer for helping with the viewings when leaving!

S. D.

Excellent company. Lovely flat, lovely staff, very efficient response to any problems. Look forward to using again, when I'm next lucky enough to be living in Edinburgh.

R. B.

Once again the Flat Company came up trumps - flat rented within days and Ryan Wallace was very efficient in securing a tenant. Many thanks

M. P.

Jessica was a lovely and efficient property manager. She always replied to emails quickly and helped with any queries

S. S.

We have had 10 years of successfully letting an apartment with this agent. They ensured continuous occupation and that any issues were addressed promptly. We found them to be reliable, well organized and precise. We had reliable payments and prompt response to any queries. Recently, during the ending of letting, we have had excellent service from Lauren Mill. She ensured that we were well informed and carefully guided through the process. It was greatly appreciated because the task was performed remotely during the pandemic. We would recommend The Flat Company to any landlord looking for a high quality trouble free service.

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