Reviews of Sure Sales & Lettings Gloucester. (Real Estate Agency) in Gloucester (Gloucestershire).

Sure Sales & Lettings Gloucester

120 Reviews

98 Comments

Real estate agency

Real estate rental agency

7A Worcester St, Gloucester GL1 3AJ, United Kingdom

Description

Information of Sure Sales & Lettings Gloucester, Real estate agency in Gloucester (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Sure Sales & Lettings Gloucester

Reviews of Sure Sales & Lettings Gloucester

M. G.

I would highly recommend Sure Sales and Lettings Gloucester to other landlords and in particular Robert Buckley. Robert has always been friendly, professional and helpful; from giving advice on the rental suitability of properties for our portfolio to ensuring that we understood our responsibilities as first time landlords. Our property was marketed quickly and the tenancy was arranged in a very hassle-free manner so we were very quick to come back to Robert and Sure Sales and Lettings Gloucester recently to let our next property.

h. t.

I've used Sure Sales and Lettings for over 10 years. I have always received an excellent service; they have always found appropriate tenants, are quick and easy to communicate with and I have always found them great value for money. I would highly recommend.

J. D.

I've used sure sales and lettings for many years now they have an amazing time team nothing is too much trouble for them. I highly recommend them 👍

U.

Efficient, polite, informative and readily dealt with and answered any and all of my queries. Considering this was all done during the later part of December it's even more commendable. Fantastic service

J. G.

Just the best letting agency. First class service and team. Thank you again you never let me down.

G. L.

We have been looking for a house for a while, for a long time actually, we’ve been denied by other agencies even without giving any information, spended every day looking at houses online and calling agencies, booking viewings for it to be cancelled after by the agencies. Until I called Sure Lettings, agent Tom answered, all i can say is that he is a great person, helped me with everything, he really cared about us, making sure that the house will be ours, he really understood me, understood my need of the house, expecially because it’s so close to work, the house is amazing, i fell in love with it without even viewing it in person, i can really say that Tom is so professional, he was keeping me updated with everything everytime, you can really tell that he cares about his costumers, forever being grateful to him. Really great agency!

H. C.

This review is well overdue. Tom and the team at Sure lettings were absolutely fantastic from start to finish. I was new to the area and finding the competitive nature of housing in Stroud quite stressful. Some other agents were trying to get me to sign up to lengthy contracts or putting pressure on me to rush into decisions. Tom was honest and open from the start, and was happy to go back to the landlords with my questions rather than trying to scare me into signing up. Once I applied he was quick at starting my referencing and always quick to respond to any questions or help. Tara was also a great help when Tom was on holiday. Many thanks to the whole team

u. s.

Rob Buckley was awesome right form the word go. The options they have are tremendous and humongous. The entire process was done online and believe me it was as smooth as butter. Thank you Rob and Sure Lettings. Every moment of happiness we come across in this new home of ours, we owe it to you folks. Thanks again.

N. H.

I rented a flat from Sure Gloucester for 18 months. They were very helpful in sorting the rental contract, repairs were dealt within 48 hours, and their staff are pleasant and professional to deal with. They do check in on rental properties every 4 months, which is more than you may be used to with a private landlord and my rent increased after 18 months, which is the landlord's prerogative. I gave notice on the tenancy as I moved out of the area, and leaving was smooth - viewings sorted out in one day, deposit returned in a timely fashion and helpful with outstanding issues. As a tenant, they offer good customer services and solved any issues I had quickly. Would rent from them again.

J. H.

I've been using Sure Sales & Lettings now for almost 10 years to assist us in renting out our family home. I am not a professional landlord and I value their advice in keeping me on the right side of the various rules and regulations concerning rental properties. They deliver this advice in a friendly and pragmatic manner which I feel relieves me of most of the stress of renting out a property. They are also very efficient at finding new tenants when the property becomes vacant.

S. M.

I have been a client with the Sure Property Group for in excess of 10 years. They have always, and continue to provide, a first class service. Special thanks go to Sarah Fisher and all of the team. Well done !!

J. H.

Surelet offer superb service. Tom & Rob have worked really hard this year to fill my student properties in very challenging times. Melanie manages my properties day to day and does an excellent job. What’s impresses me most is the speed at which everyone responds to every query, from marketing to maintenance and any situation that arises, Surelet always respond immediately, really impressed.

B. H.

Having to unexpectedly move, we viewed a property being let by Sure Sales and Lettings, from our first meeting up until receiving the keys to our new home, every aspect was made easy by Tom. Communication and professionalism was second to none. I would have no hesitation in recommending Sure Sales and Lettings to anyone looking for a new home. Thank you Tom!!

R. B.

Fantastic experience with Sure sales & Lettings for many years. Great professional service from Sarah always - she is amazing! Replies to my emails promptly and is there to take my phone calls too. A real asset to your company. Thanks for everything you do :-)

S. E.

Great experience with this company so far. The property manager (Sarah) has been so lovely and helpful with any issues we've had and is very quick with replying which is fantastic when you're wanting to get things sorted. She's also extremely friendly and easy to talk to, which has made things a whole lot easier when needing to ask for advice or help with anything. All in all, very happy so far. I hope to have this continue as we stay where we are.

J. M.

I had no problems using this company as a tenant, everything went smoothly

m. f.

Tara breeze was our property manager for the last year and i can only say good things of her professionalism on how she handled every problem we ever faced in this property well done Tara and thank you for your care and support all throughout your year as a property manager for us and good luck in your new Job!

D. J. G.

I am moderately happy with Sure Lettings as a whole. However, I am very happy over the service from Sarah Fisher. Sarah has been very professional, understanding and very informative. As it stands, Sarah is the only person that I would rather have as a main contact regarding the accommodation/rent.

L. S.

Tara is always so helpful and gets back to us so quickly whenever we have any questions, could not recommend her more! I really appreciate all the help she has given us over the past almost 2 years.

N.

Always helpful, and answer any queries to do with the house i rent really quickly. Was especially grateful to Sarah Fisher and the team for the work done after Storm Eunice gave the house a bit of a battering

A. H.

I'm very glad to have shared my first experience of moving with Sure Lettings. They have been extremely helpful in finding me an apartment. Always happy to answer any questions, with speedy communication from staff. The staff have been wonderful and professional and made sure the property was at a high standard before moving in. I would 100% recommend for someone who is moving out for the first time. Thanks again!

M. E.

Sure Sales and Lettings have managed our property for many years. The management services have always been very efficient. We have had a recent change of property manager. Sarah is a great communicator and very professional. She is currently managing a difficult situation with a neighbour in a thorough, speedy and professional manner. Thank you

L. B.

I have rented my flat from sure sales and lettings for nearly 3 years and in that time I've found them very good and quick at getting any issues resolved asap even during covid lockdown my agent Tara was available to handle any queries I had and as a I'm a night worker thay a respectful of my shift pattern as not to disturb me to much and always give me advance notice of visits. Thanks sure let and thank you Tara.

L. H. (. H.

Most of my dealings as a Landlord are via Tara Breeze. Tara has always been reliable, friendly and very professional. Highly recommended.

A. K.

The team at Sure have looked after my property for a number of years now following a tenancy move where my agents at the time weren’t proactive to replace tenants. Jemma of Sure, assured me this wouldn’t be the case if I placed my trust in them and she want wrong. Since then Rob, Tom and a few other members have the team have kept the property occupied and dealt with the nuances that come with being a landlord. 100% impressed with Sure, we work with them professionally too now due to their standards, if you’re a landlord, give them a bell. You won’t be disappointed.

S. B.

Sure Lettings have looked after my property for just under a year and have been really professional, especially Sarah my property manager. All emails are responded to quickly and she has gone above and beyond to help with any issues that have occurred. Thank you Sarah and the rest of the team.

J. H.

Surelet made my life very easy. They found good quality tenants for me very quickly, took care of absolutely everything for me and dealt with me and the tenants in a thorough and very professional way. Any queries were dealt with quickly and the whole team were really helpful and friendly. I’d have no hesitation using them again or recommending to friends.

S. L.

Absolutely wonderful customer service, me and my partner needed a property super fast as we are due our little boy in 3.5 weeks. They not only went above and beyond but they found us a beautiful 2 bed apartment in a gated community but also got it for us well under budget. And have had carpets changed! Very happy with the service provided by sure lettings amazing company and staff...!!!

A. H.

I was finding the process of finding a flat extremely stressful and difficult. Until I reached out to Tom, at Sure Lettings Gloucester, who was a breath of fresh air and managed to secure the flat I wanted instantly. He was also always available for any queries I had and made the whole process straight forward and easy.

M. c.

My experience with SureLet so far has been excellent. Very responsive and the whole application process has been quick and efficient. Any issues or queries that have arisen have been dealt with quickly and very informatively. It has been good to have a single point of contact with the organisation that we have been able to communicate with regularly and keep up to date with out application. Hopefully the excellent service continues into our tenancy when we move in in a months time.

J. P.

From a landlords perspective I have found them easy, friendly and straight forward to deal with. If tenants have had a problem Steph has always alerted me swiftly and helped arrange tradesmen if needed. Emails always get answered quickly and when tenants notified them of moving out they immediately arranged viewing and had new tenants lined up quicker than I thought was possible. I have had one moving out inventory that I don't believe was as thorough as it could have been but the main issues were highlighted-- so overall really satisfied.

S. A.

Ive been renting out my property with Sure Let for the past 3 months without any issues. From the moment i engaged with Sure Let i have been made to feel like a valued customer. This my was first time renting out my house and Tom was an absolute professional. He took the time to sit down with me and explain the whole process and fully answered my questions, concerns and queries at the time and also afterwards via email. As i was moving abroad i needed to have trust in a letting agent that my house would be looked after as i wouldn't be around to check on it and after meeting with Tom i fully felt i could trust them with my property. I didnt get that feeling with several other letting agents i contacted. The communication from Sure Let has been brilliant and i couldnt have asked for more. I would (and have done) recommend SureLet to other people

P. B.

We have recently let our 5 bedroom house with Surelet of Gloucester and found them to be very professional. They found us a choice of tenants very quickly, have been very efficient and, although we are moving abroad, leave us confident our home will be well looked after.

C. C.

Really great experience of renting through Sure Lettings - our property manager Sarah is brilliant. Really quick replies when we get in touch and she's always friendly. Thank you!

A. M.

I can’t recommend the Gloucester branch enough. Sarah is swift to respond and whilst in the middle of a refurb of my house, she has been organising contractors for me efficiently and at sensible prices.

A. K.

Recently had a property made available after the tenant moved out, less than three weeks and the team at Sure had it turned around, checks done, tenants organised and already rented. Would highly recommend these guys whether a one time landlord or if you have a portfolio, very professional and kept me informed throughout the process. If your letting agents not doing the above, perhaps it’s time to switch?!

P. S.

We have five properties and have been with Surelet for eight years. That says it all! Melanie is professional and dedicated in dealing with any issues which may arise. Thanks to all the team we are in good hands.

K. M.

My first experience of letting agents so I don't have a great deal to compare with. On the positive, the service is always efficient and polite. I am always paid on time and the inspections carried out seem to be thorough - if not exactly to my standards. (After one client left, the inspection was deemed as 'good' but my family and I had to 'gut' the house before allowing it to be let again - it was filthy and I changed the carpets and had it painted throughout!). On the negative side, I often have to chase up to get any answers (am an absentee landlord living a good 3 hours from the property) and I have experienced some issues due to important post not being directed to me within a timely manner - something that could have been picked up at an inspection and would have saved me a lot of expense and hassle! Overall, it's okay - better standards of inspection and a bit more communication would move it to a good service.

B. P.

I have dealt with sure let for quite a few years now i found them to be very professional and very pleasant to deal with . can i give a special applause to Jemma , Tara , and Tom special people

M. L.

Fantastic service! They let my house on the same day that I instructed them to market the house. They have been managing the property for me for 6 months now and I have been very impressed with their professional service and attentive property management. Would recommend any landlord considering letting out their property to give Sure Lettings a call before speaking to any other agent!

s. p.

I would like to express my gratitude towards Ms Sara Fisher ,who is property manager of surelet.. she is responsive to my complaints and sorted out all my problems as earliest as possible related to the flat that we are currently residing .. we are very much impressed with their service Keep good work ....

A. T.

We needed to let out our family home for two years as my husband's job took us to the USA. I spoke with "Sarah" at Surelet who came out that very day to look at the property and to advise us on how to proceed. She came back the following day with a family to view the house and the contracts were signed. We couldn't believe the speed and efficiency of the whole process! Surelet kept in regular contact with us, visited our property and wrote reports on it. They dealt with any issues that arose and liaised with our tenants fairly. When we were due to return home they made the process as smooth as possible, ensuring that the house had been cleaned and aired and was ready for us to come back to. I highly recommend paying for their management service, as we were spared the trouble of organising repairs or sourcing tradespeople, particularly with an 8 hour time difference. Everything was sorted out for us and Sarah gave us real peace of mind. Should we have to relocate again, I will give Sarah a ring at Surelet!

D. D.

Really friendly and professional. I have been with Surelet for almost two years now and cannot say a bad word about them. Thanks for everything. highly recommended, Steph is always really helpful keep up the good work First class.

J. W.

Very professional, excellent advice given which was most helpful, as we are first time Landlords. A special thank you to Nia for finding a suitable tenant very quickly and for making it all go smoothly. We would use SureLet again and recommend them.

S. B.

Great service. It’s my first time letting out a property with SureLet and my house was rented in record time. Tom and Rob were quick to respond to all emails, professional and knowledgeable of the area. Thank you both.

R. C.

I highly recommend Surelet Gloucester! As a new landlord I really value their expertise - Jemma took the time to explain what I needed to know/do, guided me through the whole process and kept me very well informed throughout. My property was let very quickly (within a few days!!) and I'm very impressed with the efficient, hassle free and professional service received. I will continue to use Surelet and will be recommending you guys! Thank you :)

J. J. E.

Throughout the entire process of me and my partner getting our first place together, Director Tom was very helpful with great communication and recommendations for places for us. All other agents were very helpful and you can always count on them!

S. L.

Dealt with Sure Lettings recently and renting a property currently through them, we originally viewed a property with them which wasn't right for us, the agent who did the viewing with me was helpful and made suggestions for another property which would be available with them shortly, we arranged to view this property and loved it. We have found all of the staff helpful, a special mention goes to Alex though who has always returned my calls and replied to my emails within a suitable time.

J. T.

I have used Surelet to let my property for over ten years. I would have no hesitation in recommending them to anyone else looking to let property in Gloucester. Steph Gratton is the latest in a line of thorough and professional property managers who I feel have always acted in my best interests.

O. S.

Always respond in good time, never had any trouble getting hold of them when needed. Some slight confusion about dating on contracts but that was all resolved without any cost to me or my tenant. No bells or whistes but a cheap efficient service, cant go wrong for the price.

M. M.

Very Grateful to Surelet for a quick and smooth moving process even during lockdown. Tom has been fantastic, knowledgeable and helpful. Emails have been responded to promptly and all information given clearly. Will definitely use Surelet again.

R. P.

I would just like to say a massive thank you to Steph at Surelet. You have always endeavoured to get back to myself and my partner as quickly as possible regarding any issues we had during our tenancy. Steph is fantastic representative of Surelet and we would be happy to rent from you again should we need to.

H. C.

Thank you Melanie Newcombe from Sure Sales & Letting Gloucester, your assistance in getting a plumber to sort our boiler out, prompt , efficient service was given to us. Much appreciated Regards Heather Cooper

J.

I had a fantastic experience with these guys. The communication is very strong, any queries you have will be answered very quickly even via email. Tom did a fantastic informative viewing and was a pleasure to deal with.

K. F.

Very satisfied with both lettings and management service provided by Surelet. I have been letting my property for a long time and cannot recommend them enough. Thank you for delivering 5 star service.

W. H.

Friendly staff, quick to act and sort out any problems with my house should they arise. They only use trusted tradesmen no cowboys. Staff are always pleasant and courteous and get things done quickly when they say they will.

R. W.

We have used Surelet sinec 2007 and have never had cause to complain. They have always acted promptly and efficiently and where we have had a void in our lettings this has never been more than 4 weeks and then only once. We can highlyrecommend them.

M. G.

I have had a good experience so far with Surelet. Staff were friendly and helpful and all transactions/paperwork has gone smoothly. A far better customer experience than I've had with other local estate agents.

s. s.

Great service and good experience. Tara Breeze is Extremely friendly, helpful and professional. I would highly recommend Tara and Sure Sales & Lettings.

I.

I recently used Sure Sales & Lettings whilst finding a new rental property. Olivia and of course Tom were incredibly professional and helpful. Would highly recommend !

M. L.

The staff and SureLet are all fantastic, professional, incredibly friendly and very helpful. They were a great asset to my move and ensured it all went smoothly. Thank you so much guys, really pleased I chose a property with you.

H. J.

I have used Surelet now Sure Lettings for several years. I have always received a very professional and helpful service and most importantly I have always been pleased with the tenants they have found for me. Excellent!

D. M.

Thank you to Rob and Sarah you guys made my life so easy in just a week I had received house keys job well done to you. You deserve 10 Starz.

P. F.

Required a short term let and believe it or not Surelet came up with the goods - providing a very professional, caring and efficient service. I would have no hesitation in recommending not only Surelet but each member of their staff who are both friendly and helpful.

B. L.

First time renting, and pleased to say it was not as stressful as I expected - thanks to Surelet. Staff were very helpful, professional and efficient. Would not hesitate to recommend.

A. M.

It's a first time renting in England for me... The process turned out to be incredibly painful with with all the papers, checks and extra costs yet Surelettings helped a lot and explained everything really well.

M. L.

We have had over 13 years of excellent service from Surelet and especially from Steph Gratton who we always use as our first point of contact.

A. W.

I have used Sure Lettings Glos services for over 3 years - including a seamless switch from one tenant to another and would recommend them to anyone !

M.

Very good and and professional service, I got a lot more then I thought I would get resolved due to Sure Sales & Lettings actions and the methods utilised to register etc. Fantastic service.

r. L.

Really friendly and professional. I have been with surelet for a number of years now and cannot say a bad word about them. Thanks for everything. Highly recommended. First class.

E. H.

Sure Lettings have been great for us. We have had a property with then since 2010, and they have given us a prompt, polite and professional service.

P. D.

Nia was a great agent to deal with, spoke to me on an informal and comfortable level, kept me informed and up to date and was very reassuring. Very good and very quick service, well impressed with her all round personal service

S. F.

As a tenant of a property managed by Surelet Gloucester for the last 6 years, I have nothing but praise their service. Always prompt and helpful.

O. H.

Great team, really helpful and very happy to offer all they can to give you the home you want!

A. D.

Always great to deal with. Fast service and always kept in the loop. Highly recommend to any landlord looking to rent their property.

J. I.

Very friendly and great customer service. A few delays to our move in date but they kept us in the loop and were very quick to find a solution. Thank you for your help!

M. K.

We have found Tom and his team a massive help over the years. Highly recommend sure let

H. 0.

Great service from a tenant's point of view, I had not rented for years and dealing with the team at sure let made the whole process very straightforward.

T. S.

Everyone at Sure Lettings made my move extremely easy and straight forward! Would highly recommend.

A. J.

Great service from Surelet. Nia was very professional and always kept me informed and up to date. Would definitely recommend.

V.

I have been a client Since 2012, and wish to say a big thankyou to all the team for their dedication service help & advice. Recommended

S. T.

Had nothing but a pleasant experience with these guys! Especially Tom. A credit to his company.

R. C.

Surelet (Gloucester) offer a very professional service to me as a landlord and come highly recommended !!

J. H.

Have always found tenants quickly who have been very good and reliable. Thank you.

C. B.

A great bunch of professionals providing a very impressive service - highly recommended!

P. C.

Extremely kind, simply efficient, huge availability in replying to all my questions.

S. A.

great service as always thanks for your help on my latest move...

K. M.

Never had any problems

C. V.

Generally very good customer service

E.

Great service, friendly staff

J. H.

Great level of service

a. c.

Fun market

A. O.

Sure Lettings would be highly recommended by me any day any time. From the virtual viewing to the physical viewing and all the paper work, a great deal of professionalism was displayed. Thanks sure Lettings

B. K.

(Translated) Highly recommended, very nice and helpful group of employees (Original) Godne polecenia, bardzo mila i pomocna grupa pracownikow

J. G.

R. G.

A. A.

F. B.

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