Reviews of ChocolateBox. (Real Estate Agency) in Hereford (Herefordshire).

ChocolateBox

30 Reviews

10 Comments

Real estate agency

Real estate agent

Downshill, Hereford HR4 7JT, United Kingdom

Description

Information of ChocolateBox, Real estate agency in Hereford (Herefordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of ChocolateBox

Reviews of ChocolateBox

S. K.

If I could put 10 stars I would as 5 five does not do this agent justice. I found Andrea at Chocolate Box Properties after she sold a house in my village that had been undervalued by other agents and she got it sold having the right marketing strategy and excellent photography. So we chose Andrea to sell ours and we were not disappointed. A realistic valuation was given and we achieved what we were looking for very quickly. Nothing is too much trouble for this agent and you never have to chase her like you do with all the others I've dealt with over the years. Andrea also charges far less than any big name high street agent when really for the top service and attention to detail given she could easily command double what the others charge. Thank you Andrea the whole experience was a pleasure !!

R. L.

We are hugely grateful to Andrea and her colleagues who helped us buy our dream house. After first speaking to Andrea by phone 6 months previous, we knew she was someone who we wanted to do business with! Andrea was open and transparent in our dealings with her which reassured us throughout the process of purchasing the house. She was always at the end of a phone when issues cropped up and proactively communicated with us just to let us know things were ticking over okay. Amongst many things, we appreciated Andrea's impeccable taste - combined with her good character and kindness we would recommend her to others without hesitation.

T. M.

We were introduced to Andrea by a friend who had used Chocolate Box Homes for purchasing a flat and had been extremely pleased with the service. Our experience with the estate agency of selling our Victorian Semi has been nothing but positive. Andrea always puts the customer first. Nothing is too much trouble - does she ever sleep ? She is always there on the end of a phone or e-Mail to do the chasing. He attention to detail is first class, from the outset in drawing up sales details, through the management of viewings, administration of sales and follow- up support. I really couldn’t fault her persistence and determination. The little touches (like the flowers to present the house in its best light for potential buyers), would only come from someone who knows the business inside-out. We were only too happy to leave it to Andrea. Do the same - you won’t be disappointed.

c. a.

Having been disappointed with the valuations from local estate agents I contacted Andrea at Chocolate Box. I am so very glad that I did. She valued my unique property at over £40,000 more than the others and this was reflected in the achieved sale price. My property had 3 viewings on the day it went live, with an offer made within 48 hours following a second viewing. Andrea is on hand 24 hours a day, 7 days a week and goes above and beyond the service offered by other agents, for a very competitive fee. I have no hesitation in recommending Chocolate Box and will definitely use them again.

G. E.

Andrea was a fantastic support/coach and cheerleader. Yup, I really am describing an estate agent! ChocolateBox took a vested interest in my needs, right from first viewing, all the way through to completion. Andrea specifically was proactive, would keep both the seller and myself well informed. This agency really is above and beyond, even helped do research on car parking, and recommendations on shopping locally. Truly an estate agent with a difference.

M. K.

We dealt with ChocolateBox Homes earlier this year. We had a pleasant experience from the moment we called to arrange a viewing to getting our offer accepted. Andrea was down to earth and genuine throughout the early stages. She kept us informed on progress which filled us with confidence. This was an important chapter in our lives and Andrea was ticking all the boxes. Unfortunately, the RICS surveyor did not agree with the value the property was marketed at. The mortgage valuation was dramatically lower than the marketed value. We went through the appeals process to hopefully increase the mortgage valuation, but it was sadly rejected. Now I understand these things happen and are common in the industry. Ultimately, people will pay what they pay for homes. Demands in certain areas cause property prices to soar. This is not a new science and this isn’t being disputed in this review. What we were surprised about was Andrea’s attitude and personality, which changed after the mortgage valuation was revealed. At times, it felt like she was calling all the shots and not the sellers. We were a little disappointed with this and what started as an exciting journey, soon turned into a negative experience. We wish ChocolateBox Homes all the best for the future. They seem to be doing well and market properties in beautiful locations. We just hope that this feedback can be taken on board without bitterness and it can be used to improve their services in the future, in particular customer service. After all, everyone should strive to continuously improve.

S. M.

Chocolate Box Homes are a true estate agent - there to sell your home not merely advertise it! I rarely write reviews, something has to be woefully bad or pretty amazing to get some words from me. On this occasion it’s the latter… Having recently been helping my Partner’s father in pursuit of a new home, I have been pretty disappointed by the following: - The estate agents picking up the phone - The estate agents getting back to me - The estate agents having any availability for a viewing within the week - Poorly written descriptions - Viewings where the estate agent doesn’t know the house they are selling I can categorically say none of this applies to ChocolateBox Homes (and in particular Andrea), and that was the reason that I chose her to sell my house. She is driven by her desire to understand the house she is selling, market the house in the best possible light and provide the best service for her sellers and her buyers. In eight weeks I saw my house go on the market through to completion, for the full asking price - I couldn’t be more happy. She is available whenever you call - Saturdays, Sundays and Evenings… She does all the viewings she can and fits everyone in as soon as possible - she conducted 20 viewings in three weeks for my property. She kept me informed the whole way through and we spoke regularly - there was absolutely no doubt that she was trying to sell my house and get me the best buyer for my situation. I couldn’t have been more happy with the service that ChocolateBox Homes provided me. Andrea is truly amazing and I will be recommending her to everyone I know (I already have in fact).

L. F.

We have just moved into our new home and if only the removal company had given us the same experience of selling of which was PERFECT! We first met Andrea when we enquired about a home she was selling and the rest is history; after meeting Andrea, chatting with her about the sales service she provides we decided that asking her to market and sell our home was the right and now BEST decision to make! Andrea is an amazing and honest lady who is upfront in how best to market your property and if that means getting rid of your favourite ornament because it might not be that of your future buyer, then that’s what you do! Thank you Andrea from the bottom of our hearts; we have both used many Estate Agents in the past and there is only one other that we would truly say have been true to their word and done their job as professionally and as caring as you. We wish you the very best and hope all sellers and buyers use ChocolateBox Homes because you really are a delight Sally & Chris

j. l.

After nearly 2 years of looking for a property, we have finally completed on our ideal home. I'm so pleased that we have had the pleasure of dealing with the sale through Andrea at Chocolate Box, not only has she been a cut above the rest of the estate agents, she goes above and beyond when it comes to answering questions regarding the property she is trying to sell. We found her extremely professional and responsive . It's clear to see she is an absolute natural at doing her job, she actually makes it look effortless! Nothing ever felt like it was a problem . She works 7 days a week and is always on hand to answer any questions .I am pleased i had the pleasure of meeting Andrea. I would definitely recommend Andrea to friends.

J. S.

Chocolate box sold our property within days of putting it up for sale. Andrea took some amazing photos and we sold for the full asking price after only 3 viewings. Andrea was on call 24/7, she vetted our buyers to ensure they were genuine and followed up outstanding paperwork with the various solicitors and estate agents. We would have no doubt in recommending Chocolate Box to our friends and family and would definitely use them again !

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