Reviews of Onyx Solutions - Property Maintenance. (Real Estate Agency) in Ipswich (Suffolk).

Onyx Solutions - Property Maintenance

25 Reviews

18 Comments

Real estate agency

Property maintenance

Unit 41, Claydon Business Park, Claydon, Great Blakenham, Ipswich IP6 0NL, United Kingdom

Description

Information of Onyx Solutions - Property Maintenance, Real estate agency in Ipswich (Suffolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Onyx Solutions - Property Maintenance

Reviews of Onyx Solutions - Property Maintenance

R. W.

Went the extra mile on many occasions to get my heating working again, as it turned out the previous house owners unfortunately had the boiler plumbed in incorrectly, which was confirmed by the boiler manufacturer when discussed with them. I had 5 new rads fitted & a hive thermostat, as well as a pressurised system to aid flow around the house. Karl & his team were very knowledgeable, friendly & polite & nothing was an issues even when stumbling blocks rose due to having such an old heating system in place with a 10 year old boiler. The house has never been so warm & the new rads look great. Would I recommend this company who have also re-skimmed walls for me as well & at very competitive pricey as well. Then the answer is a resounding yes.

C. J.

We always use Suffolk Facilities Management for all of the plumbing and heating jobs that arise in our busy household. Karl is quick to respond with any initial enquires and has great communication when trying to solve any issues he may foresee. We had a new kitchen sink fitted recently and the team turned up on time, worked hard, were polite, helpful and cleaned up!! Looking forward to our annual boiler service again by the trustworthy, efficient and friendly team.

B. S.

I've used Suffolk Facilities Management for 5 years since they replaced my old boiler when they proved to knowledgeable, helpful and excellent value for money. Since then they've continued to look after my heating every year providing it's annual service and are always professional and friendly. I would happily recommend them to anyone looking for a local heating company in the Ipswich area.

S. M.

We had our 2 gas fires and boiler serviced by Suffolk Facilities Management yesterday. Andrew turned up on time, was polite and courteous. He was very efficient and made sure he put everything back where he found it. Andrew even had to teach me how to use one of our gas fires because I didn't have a clue! Thanks for the great service from my initial request to the service provided. Appreciated.

r. s.

Our boiler kept continuously breaking down, we just had a new born and Joe came as an emergency call out within 2 hours of being contacted, he was very very thorough and temporarily fixed the problem. He explained that if it happened again certain parts would need to be ordered and fitted. Obviously 2 days later the boiler broke down again, Joe and Jade were very efficient and had the parts ordered and ready to fit within 24 hours. Communication was fantastic and I couldn’t recommend this company any more highly. Thank you for your fantastic service!! You really looked after us well!

N.

We had total failure in the heating system during the storms in Suffolk - worst timing! So our Landlord contacted their insurer and we had Suffolk Facilities attend the next morning. They called half hour before attendance, very punctual and chatty. Karl explained the diagnosis on the boiler and what options would be put to our Landlord. He managed to get 2 of the radiators working and I thought it would be a lengthy process as the company cant action anything unless the insurer authorises it, and looked like the boiler woould be deemd beyond economical repair. Karl personally spoke to our Landlord and by that afternoon had provided a quote for a refit, and had availability to start work the next day. Thankfully having a very understanding boss got the go ahead to work from home so it could go ahead. Engineer Sam turned up the next morning and got straight to work, very polite, any issues were fully explained and even had an issue where the new boiler was unfortunately damaged from the supplier (these things happen and not SFMs fault) - expecting that to put everything on hold for minimum 24 hours, he got a new boiler within 90 minutes delivered and then continued to fit and make sure that he worked till the job was done, not leaving till gone 7.30pm, 2.5 hours after the end of his shift. He worked his absolute socks off and cleaned up everything afterwards. I am so pleased to say that the heating and hot water is the best it has ever been, and I would happily contact Suffolk Facilities Management again for any form of work. Its really great to know the owner of the company also still does jobs as well as his team. Thank you so much for making a very cold February a very toasty one for us.

B. A.

I recently had Suffolk Facilities to my property to diagnose an issue with my boiler. Marcus turned up on time and was very friendly, he quickly diagnosed the issues. Then he went and collected the parts the same day and had my boiler back up and running before the end of the day.

D. B.

Ian from Suffolk Facilities Management came out as part of an emergency service from our insurance and fitted a new immersion for our hot water tank. Having had no hot water since before Easter it’s great to be back up and running. Ian was brilliant and despite being faced with a couple of challenges, got us sorted. Thank you!!

A. A.

After I was let down by another company, Suffolk has been amazing. Everyone is dedicated and done extra miles for us. Karl and Adina are very professional and have kept us informed. Great work standard, I would highly recommend.

S. B.

Made an enquiry and got a call back very promptly. Competitive quote and the job was started within 48 hrs. James the electrician was always punctual and worked very hard, keeping us informed at all times. I'd use them again.

B. G.

It takes awhile to find good tradesmen, but coming to fix a leak, Euan arrived nothing was to much trouble, courteous, polite, and very good at his job.

J. R.

Very good experience with Suffolk Facilities Management who fitted my new kitchen. From start to finish the Management and staff were excellent, first class workmanship and very friendly experienced workers. Highly recommend

l. c.

Very responsive. Were able to source a new boiler and fit it same day following an unexpected issue with the old one. Karl was extremely helpful and honest throughout.

l. m.

Excellent service and genuinely nice team. Highly recommended for all your plumbing and electrical needs, but especially boiler replacements.

D. N.

Joe foresdyke from Suffolk facilities management came to service my boiler. Polite friendly, no issues at all.

M. G.

Great work carried out by the very skilled people who rebuilt our kitchen following a water leak

M. G.

Very knowledgeable and fast professional service. Would recommend to friends and family.

D. F.

Considerate, helpful, conscientious , tidy, reliable, knowledgeable .

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