Reviews of Keywest Estate Agents | Leicester. (Real Estate Agency) in Leicester (Leicestershire).

Keywest Estate Agents | Leicester

315 Reviews

185 Comments

Real estate agency

Estate agent

Property management company

73a Hinckley Rd, Leicester LE3 0TD

Description

Information of Keywest Estate Agents | Leicester, Real estate agency in Leicester (Leicestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Keywest Estate Agents | Leicester

Reviews of Keywest Estate Agents | Leicester

R. H.

I have used Keywest to manage my property for many years and always found them to offer an excellent service. They communicate any issues and keep me fully informed about my property. Recently I had an issue with some trees and gardening and Amy dealt with this very efficiently and was quick to respond to any questions. She kept me in the loop and ensured a successful outcome with little stress to me.

t. n. c.

we have been working along side keywest for a little while now dealing mostly with Amy, Emma and Rebecca and we have to say these ladies are amazing at what they do and are a pleasure to work for, very efficient, helpful, understanding and don't mess about. They get the jobs done quick time. its always a pleasure to cross paths with these ladies and the whole team at keywest, Hinckley road office.

A. P.

MaP properties have been a landlord with Keywest for a number of years renting several properties. We have been delighted with the service and professionalism shown by the staff in all departments at Keywest and the commitment to the running and management of these properties. We look forward to many more successful years with Keywest

R. P.

I came across keywest when I was looking for a place to rent. After going through the whole process I was incredibly surprised at how smooth it all went and how friendly and helpful the staff were in particularly Preena Kotecha who took care of my whole process. Would definitely highly recommend!!

H. R.

Preena (& the team) were fantastic in helping us to find a suitable property, available to explain along the way en route to securing; would definitely recommend

H. O.

Helpful, friendly staff with good communication. Any issues are sorted straight away. Everything well explained and paperwork was sorted promptly. So glad we chose Keywest to help us find the perfect home. Thank you Paige, your help was greatly appreciated! Hannah Xx

A. E.

Recently i have been renting with Keywest. The house itself had a few issues with the furniture however once Paige was notified she acted very quickly and the matter was resolved in no time!

S. B.

I have been renting through Keywest for 2 years now and find all the staff approachable and professional. Thanks to George Bates for his help and patience! I will recommend this company to everyone who needs accommodation whether renting or buying 😀

K. P.

Overall great service. Especially Amy! Very very helpful!☺️

S.

I have worked with Keywest for around 10 years and have found their services to be of an excellent level throughout and Shannon has been amazing during my most recent let during covid19. Highly recommended!

A. H.

Dealing with Keywest has been an absolute pleasure. The staff there are so friendly and they always keep us informed. I would highly recommend there services.

D. S.

We have used Keywest as a letting agency for a number of years and they have found us a good reliable tennant. More recently however we put our house up for sale so we asked Keywest to manage this for us too. All the team were extremely helpful from the initial evaluation through to arranging viewings, managing the offers made and supporting us right through to the sale. In particular Preena has been fantastic. Preena was always on the ball with the process, arranging new viewings when prospect buyers were messing us around and generally being very helpful and proactive. We would definitely recommend Keywest for any landlords or if you are looking to sell your house in this area.

H. P.

Rebecca has been very helpful and very responsive. There wasn’t a moment that went by when I didn’t get a call back with an answer. Very impressed with keywest. We look forward to doing more business with keywest in the future. Homeplug 🏡🔌

D. W.

Thankfully I came across Keywest Estate Agents through a friend who has used them in past and I am glad I did! Both myself and my friend have been clients of Keywest after leaving other agencies including Berkley's after being let down several times with poor management, poor tenants or just plain rudeness. Keywest have excelled in all these areas and more. Cheers Keywest!

n. w.

I would just like to say a massive thank you to the experiences I’ve had with Amy Petts. So professional and responsive to each and every interaction we have had. Thank you.

J. S.

In October 2012 we put my Wife's inherited property on the market with Key West. Despite numerous problems Clare kept us informed at all times and we would highly recommend Key West who acted in a thoroughly proffesional manner throughout.

R. k. S.

Great staff, Great service and responded very well with any issues and sorted them on time.Customer service was great. Highly recommended estate agents. 👍

L. C.

I have been a tenant with KeyWest for over 8 years and have never had an issue - the staff are friendly, professional and always happy to help.

U. P.

Great Business who go above and beyond. The employees (especially Shannon Hurst) are professional, very helpful and go far beyond what other companies offer. Cannot fault this business, greatly recommended.

C. B.

Felix is a credit to this organisation, he is understanding and patient but still tries to find the best solution possible for both Landlord and Tenant. He recently went above and beyond when a contractor locked me out of my property and Felix left his home out of hours to help me out.

C. C.

I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all involved.

L. H.

We've had a great working relationship with the team at Keywest for more than 4 years now, and can thoroughly recommend their services for both rentals and sales

g. e.

Just sold my house through these guys. They are friendly, understanding and helpful. I think they got me a buyer within a week and a half, the first sale sign didn’t even go up. I bought a house from them years ago and sold it rough them, I can’t complain and I’ll be using them again in future if I need to rent property or buy, or sell. They are a good agency who care that’s the impression I got.

s.

With all the estate agents I've gone through, it's safe to say this one has been the best and had the most pleasure of going to for sorting a property

A. A.

We have used Keywest for the last few years - the service has largely been good and their rates are fair. I would recommend them to others.

c. c.

Excellent estate agents, we always enjoy doing business with them and will definitely reccomend them to other clients.

A. M.

An excellent experience with Keywest. Especiall Tony who gave great guidance throughout whilst being humorous, proactive & without any doubt professional. A big thank you to Tony & the team. Tina

N. R.

Spoke to Paige Maxfeild in regards to a work related issue (saying no more due to DPA) , what a credit to your company she is , brilliant personality , friendly and funny! She can call me anytime, she can even have my mobile number haha . Keep hold of her guys type of person you need on team. Thanks for the laugh Paige

S. H.

After working alongside Keywest for many years now, they make it very easy for us to offer our electrical services efficiently, as there well organised team is second to none, recently we've had the pleasure of working alongside Shannon, her consistent and well organised work manner makes this very easy for us to do and she is a very good asset for the team to have.

D. S.

I am a Keywest tenant for almost 5years now and can’t be more happy about the service. Kamila and the team always responds to our requests very quickly.

D.

Excellent customer service from Asim - thank you!

R. G.

Best state against I boat a house from key west Hinkley road branch best service

j. l.

I have spoken to many estate agents and these guys really stood out from the rest. They were so friendly and sweet and really helped me gain a better knowledge of the area. I would recommend them to anyone. thank you Keywest x

S. S.

Preena Kotecha, was exceptional throughout the whole process of buying our new house as a first time buyer. Always kept me up to date with everything going on and made it a pleasurable experience. She has always gone above and beyond for us. Would highly recommend

L. P.

Best experience from the beginning to the last minute of tenancy! Quick responses and polite staff members. Very helpful and understanding team. Thank you very much for everything! Definitely recommend.

L. K.

I had Bruce out to value our property. Very professional and informative at all times. A pleasure to deal with and would highly recommend.

C. F.

Really great customer service and would definitely recommend KeyWest in the future!

W. W.

I’ve been a Keywest tenant now for a few years and received an excellent service. I would recommend renting from them. The team is very friendly and helpful.

s. c.

Very happy with the service of Keywest, Staff is great.Head valuer Richard Chesterton is excellent.Great estate agent.Rental side very good Sara Townsend is excellent very happy all round.

B. M.

Very happy with the service I've received from keywest whilst renting a property. Paige especially has gone above and beyond to help with any queries.

A. K. S.

0 issues, I have always been happy with keywest's service :) A big thank you to Paige and the team.

H. S.

Best estate agents I've been to, really nice customer service, Paige was a really good, help so much with finding me and my partner a amazing home.

C. H.

Thank you to Richard and the team for their professional service, we have viewed a number of properties for investment purposes and the advice and time taken to assist has been refreshing and most helpful, we will continue to work with Keywest as their local knowledge makes purchasing a property smooth and pain free, thanks again, we look forward to working with you again in the future, keep in touch.

E. A.

Best Estate Agents I’ve dealt with, Paige was super helpful in finding me the perfect first house for me and my partner, would recommend!

L. S.

Highly recommend Keywest Estate agents, onboarded us very quickly and have been a pleasure to work with the whole time. Massive thanks to Yahya too, went the extra mile and always answered our questions quickly & accurately

R. W.

A bit annoying with the in-person checks that I had to do. Apart from that the staff is helpful and polite.

R. B.

Anthony was really helpful, responded quickly and explained our living situation well. Fixed our radiators in a few minutes, saving us from this horrible weather.

S. S.

Nice housing agency, very nice people, maybe priced a little expensive, but for this price very professional. I have no problems with them, and rents already half year.Will in see what will continue in the future haha Regards.

T. F.

Bought a house. No problems, no stress, no worries. Always happy to answer my questions. Friendly staff. An absolute pleasure. If and when I come to sell I will definitely use these guys. Thanks

H. W.

Moved into a property recently and have been so happy with the service we have received from Paige during the move and since moving in. Always happy to help. Deffo recommend.

M.

Great customer support. Very nice and friendly Staff. Always fixed any issue at the property.

m. t.

I have worked with Keywest for many years and they have been nothing but helpful, professional and friendly. I can't thank the maintenance team enough Richard Paige and Felix are a delight to work with.

h. j.

Rented a property from them, received excellent support and great customer service throughout the process that I have continued to receive while being a tennant.

J. J.

Very helpful! Really kind and friendly service, made the whole process really quick and easy! Helped me and my friends find a house we really like! Would highly recommend!

s. h.

I have worked with keywest for many years and its been great. I just want to say a big thank you to the keywest team for all there hard work over the last year.

L. M.

… Can’t thank Preena Kotecha enough for all her help over the last few days. Nothing has been to much trouble she’s been very helpful and lovely to talk to on the phone. Her response has been super quick when getting back to me and overall has provided an amazing service. I would highly recommend and thank you again for all your help.

t. s.

Good customer service from Asim, thanks

J. C.

We have used keywest to rent out a student property. They were proactive and professional and i had no need to do any chasing and were on top of everything. Thx guys

T. H.

Rented from Key West for a number of years; never had any issues, when something has been needed doing they have sorted it out in quick fashion.

j. t.

Everybody was really helpful at Keywest, especially Rebecca who was always in contact with me and keeping me updated! Thank you for all the help, would definitely recommend

F. J.

Extremely professional service. Very helpful, could not do enough for me. Anything I asked was answered promptly. I would use again and highly recommend!

D. K.

I would just like to thank Paige and everyone at Keywest for all their help over the last 12 months. Its been a pleasure working with you all and I am looking forward to working with you for many more years to come. Thank you.

C. W.

I highly recommend keywest especially with the customer service I just received from a lady called Paige Maxfield,she's been amazing throughout this process..Keywest experience for me has been five star 👍

g. n.

We have dealt with keywest both as landlord and vendor and have received excellent service from both depts. Would definitely recommend.

G. S.

Dealt with Becky at this agency for many years has always been really helpful and willing to go that extra mile to provide a 5 Star services

F. k.

Just purchased a property via Key West. Quick, efficient and very helpful. Thank you for helping to achieve a target 5 week turnaround.

A. B.

Excellent service and the staffs are very respectful , dedicated , professional and was very happy with the service. They always respond emails and phone call very promptly Asim & Preena were delaing with me . They did a fantabolous service and very well. Both dealt very well . I am just waiting for completion Iam sure they will help with that too. special Thank you Asim and Preena I have been most of agents for purchasing property but these agents were very transparent and genuine

A. H.

Used them for my final year house share at university and from viewings to final deposit returns they were friendly, helpful and professional. Wish I'd use them in previous years

s. s.

Let out my house with Keywest and it was let out within 2 weeks! :) So far the service has been excellent and would recommend them highly.

C. B.

Always very quick and helpful if I ever have any questions or need any repairs and very friendly too

C. C.

I have worked with Keywest for over 10 years now, always find them to be friendly and Professional.

M. A.

Thank you so much for everything.

D. H.

Dealt with Tom Baines of Keywest several times over the last couple of weeks. Most helpful. Excellent service.

C. C.

I have worked with Keywest for over 10 years now, always find them to be friendly and Professional.

I. B.

Recently I have bought a house through Keywest. As per usual there were a few delays and although frustrating the service that I received from all the guys at KeyWest but in particularly Claire was absolutely excellent and made the …

s. s.

Let out my house with Keywest and it was let out within 2 weeks! :) So far the service has been excellent and would recommend them highly.

D. K.

I would just like to thank Paige and everyone at Keywest for all their help over the last 12 months. Its been a pleasure working with you all and I am looking forward to working with you for many more years to come. Thank you.

I. S.

What a great service. Preena helped guide my sale through with great professionalism, soothing my nerves when things felt like they were going awry... I would recommend Keywest and Preena in particular for any of your home moving needs.

G. K.

Very happy... Thank you ;)

D. J.

a very helpful, friendly , professional team (particularly Felix)

e. s.

Tenant found quickly at a good price . Pleased with service

S. B.

Very helpful in turning a property around!

S. B.

Loved it

I. B.

Ok rating

G. K.

Very happy... Thank you ;)

A. S.

V professional

C. P.

Fantastic service

J. S.

Really helpful

C.

Preena at KeyWest is exceptionally helpful and kept in touch whenever I needed it, down to earth and really cared about our journey! If you get the chance to use KeyWest, and Preena specifically, I would highly recommend you do so.

I. B.

Thankyou for being so helpful and accommodating. Very clear and concise information and a friendly office that took away what was a stressful time for me. The house i rented was perfect for my family needs.

K.

I recommend the agency, nothing more needs to be written :)

T. F.

E. K.

J. L.

L. W.

Keywest have made my life so much easier! Trying to manage the house myself, from abroad before I took them on, was a nightmare. They handle everything, do regular check ups, make sure you are renting legally with all the correct certificates, and the place has always been rented out since starting - which is great for my piece of mind. The best thing however, is they always get straight back to me if I have any queries, when I've heard stories of some letting agents being unresponsive or hard to get hold of. I really couldn't recommend them enough!

F. R. M.

I highly recommend Keywest estate agents for managing and selling properties. They are professional, always on hand to help, very responsive and provide an excellent service for landlords. I have been a client of theirs for 5 years now, never had any problems. Recently sold a property with the help of Preena, the whole process was hassle free and easy. Thank you

k. o.

I was very happy with the service provided by Preena when I went for a viewing. She was very nice and professional. She let me take as much time I needed to look at the property and then explained everything clearly, in an very approachable and honest way. I think it was an outstanding service compared to other agents I've dealt with, who just basically let you in the house and know nothing about the property. Highly recommended!

H. B.

Keywest agents were instrumental to renting our first property in Leicester. They were transparent and helpful throughout the process.

S. M.

Great communication from the team especially from Asim who not only helped us find a tenant for my property but did it at a really fast pace, amazing experience, would definitely recommend using this service to anyone who is looking for tenants.

M. P.

I recently bought my first residential property through Keywest Estate Agents and I couldn’t recommend them more even if I tried. I’m so appreciative of Preena Kotecha’s hard work, perseverance and professionalism during the process of the sale. She made the buying process smooth sailing for me. She’s been great!

P. B.

My husband and I have been the luckiest to have found a property through Keywest! We were going through a really tough time finding a nice place on the market. When we called Keywest, Bruce, Sara, Preena and Emma were all so lovely and supportive. They fully understood the situation I was in and helped me secure a lovely property in Leicester. They are so responsive and and extremely polite. Many thanks to them and I highly recommend anyone moving to Leicester to reach out to them.

L. S.

Shannon was a breath of fresh air, amazing support and understanding with a major decision on renting for me. The company are helpful and communication is great via phone & email. Thank you for your help, Would highly recommend 👍🏻

B. S.

Thank you Asim for your advise and guidance regarding the rental market. You were very efficient and professional. We would highly recommend you and your services.

E. S.

Great estate agent. Personally dealt with Amy who helped us from start to finish and made everything run smoothly! Would recommend highly 😊

E. B.

Purchased a large former care home on the Hinckley Road in Leicester for the charity I manage. Worked with Richard Chesterton of Key west to secure the deal at a reasonable price. Richard was very professional throughout, always responsive and communicative, and did all he could to facilitate access to the property prior to completion to allow refurbishment plans to be developed. A very good agent who is personable and easy to work with. I would definitely do business with them again should the right opportunity arise.

S. V.

Its been nearly been a year since I moved to have my house rental to be managed by Keywest. I feel comfortable with Keywest as they do what they say and resolve any queries swiftly. I would particulary like to give a shout out to Amy and Shannon in the lettings team as they are both very professional and an asset to Keywest.

S. P.

Highly recommend to anyone wishing to purchase a house or have their property managed. Service and communication provided by all staff at the branches or in person at property viewings is excellent and are always responsive. Tony Poole who has shown me a few property viewings is brilliant. His customer service is brilliant, very professional, friendly and is always pleasant and charming (even on the phone). I look forward to using Keywest Lettings and Estate Agents Leicester services again in the future.

R.

Preena was extremely friendly and helpful throughout the whole process. She was very approachable and showed me a house that was not on my list but could be potentially interested, which I ended up buying. She knew the area inside out and provided insights into what rent I could achieve in the area. I would highly recommend their service to other people and would not hesitate to liaise with them in the future if I need to sell or rent my property. Thanks.

S. S.

Overall, Keywest offer excellent service and in particular, Shannon from the lettings team has been incredibly helpful and knowledgeable during the whole lettings process. If I was to make a general suggestion for improvement, I would say that responses to emails could be improved.

M. S.

Very pleased with the professional service. I have purchased a property from Keywest and overall experience was very good and smooth.

v. C.

I had a most enjoyable experience with Mr Asim when I am getting responds regards all my queries about house letting. Thx..Mr .perfect professional.

G. S.

All the team at Keywest are fantastic. Amy Petts is always there to help and have been a constant great support. They are knowledgable, helpful and always go out of their way to give the best advice. I have been a customer of theirs for 7 years now and from my first dealings with them, they have shown they’re the professionals. I can’t recommend them enough! Thank you guys. A1

M. G.

Keywest made our property purchase that much easier and we have extended this with them to manage our property for letting. Preena has made it a enjoy doing business with them and kept us updated at each stage not only during the purchase but also on the letting, we definitely recommend them.

V. M.

Out of all the estate agents I work with across the uk, Keywest is one of my favourites. Friendly staff, no nonsense management and all my tenants are well taken care off. Could not ask for more.

B. M.

Asim 5 star thank you for all your support on our rental property. C Mistry

E. W.

the best estate agents I've rented from since living in Leicester, very professional and responsive. Any problems are discussed and fixed as fast as possible and there is always good communication. If there has been a problem that hasn't been fixed fast it's only been because of the size of job. (we lost a bedroom window and it took a while to be replaced but this was during a covid lockdown and it was a BIG job) I highly recommend these guys for anyone looking for housing in Leicester, especially students as the price of our place was amazing considering what we got!

B. H.

Had such above and beyond support from Sara and Amy at Keywest recently. Upon ending my tenancy, I accidentally ordered a parcel to the old address! I contacted Sara and Amy and between them they managed to get a hold of my parcel and even return it. I was extremely impressed by this service and the ease of contacting them both. Also have been very impressed at the speed of the return of my rent deposit also.

M.

Well, I do not know where to start. I have had the privilege of Shannon Hurst keeping me sane throughout a stressful period. A tenant was renting my property for several years and then stopped paying his rent/communicating with Keywest Lettings. As you can imagine this is any landlord/landlady’s nightmare. I am 100% pleased with what Shannon did for me, genuinely, nothing was too much trouble for her from chasing payment, inspecting my property, hand delivering eviction notices to obtaining the cheapest quotations from trades people, the list is endless. I did not hold out much hope for a (Section 8) 14-day eviction. Shannon kept me informed from start to finish, I received regular emails and phone call updates. On day 14 at 5.15pm Shannon called me to advise that the tenant had left the property and popped the keys back through the letter box. She instantly put my mind at rest by instantly instructing a locksmith that same evening. It was such a huge relief and I really do not what the situation would have been if it was not for her. She has instructed trades people to clear, clean and paint the property and is eager to get new tenants in a.s.a.p. Letting agents generally are seen as the same professional level as timeshare agents, car dealers and recruitment consultants but Shannon bucks that trend, a nice person and extremely professional.

S. N.

I have recently appointed Key West to fully manage my property. From the outset when Asim came to the property his politeness and professionalism, expert knowledge, and guidance regarding my options was excellent. I look forward to and feel relieved that my property will be left in his capable hands going forward. Highly satisfied.

A. S.

We purchased our student property through Keywest and they have been managing it for us for over a year. We have had an excellent and efficient service from them. The purchase was very smooth and without hiccups. The management is excellent and we are kept well informed. In fact we were so happy, we decided to purchase another few properties through them which they will continue to manage. In particular I must praise, Preena, Bruce, Rebecca, Sara and Tony. A great team and Highly Recommended.

J. A.

I had a very positive experience at Keywest. Shannon helped attend to a roof issue – she has been professional throughout, very helpful and responsive, going above and beyond in responding to my need. I couldn’t recommend more highly.

J. M.

Excellent, out of all the agencies I've used while at uni this was the best. Always responsive, always ready to offer a solution to any problems we had. We never had any trouble reaching them and it was just an round good experience.

k. n.

We would highly recommend the services of Preena Kotecha keywest Estate Agent, I can not rate Preena highly enough - she was friendly, efficient and kept us informed throughout the whole process. She Always Approachable throughout the process and assisted in co-ordinating with the solicitors and brokers. She went above and beyond to successfully get the purchase completed. we genuinely felt that Preena cared not only about doing a good job but also doing the right thing for us. Thank you so much.

J. C.

I recently left a property that I'd been renting through Keywest for 3 years. Every time I talked to them they were friendly and helpful and my issues were always sorted quickly. Moving into and out of the property was as easy as it could be, any communications being well timed and thorough. I definitely recommend renting through Keywest, they're so much better than the several other agencies I've dealt with in Leicester.

J. k.

Keywest is exceptionally professional and very efficient in handling there sales , I had dealings with the sales team , I must confess how thrilled I am as they were soo patient and really understanding, seeing things from client perspective. I will not hesitate to do another business with them again ,I am very satisfied, thank you Preena for all your help and making the deal go through smoothly .

A. A.

I created this account to write review. Plenty of agents say they specialise in lettings or sales. I have been a landlord for many years with different agents across the city. Big companies and independents. The usual statements advising me "we will be better" or "we offer a fully managed service that will take the stress away". I requested valuations of my student property and the only company that was professional was Keywest. I waited until they successfully rented and the students moved in before I write review. Before I knew it, contracts were signed and even with 3 people dropping out, new tenants were found and I have my money. I have had problem with the company who were in town and now moved to queens road, were the rudest staff I have dealt with, they have two names but moved into one office. Plus the competing agents on Hinckley road, were just as rude. Here I am now, happy that I have my money and Keywest are such a pleasure to deal with. Thank you Keywest.

C. T.

Preena is very helpful and informative. Always at the end of the telephone or quick replies with emails I would definitely recommend Preena and the team.

C. C.

I recently bought my first house I had no idea about the whole process and Tony, Bruce and Emma, along with the whole team have been absolutely fantastic at helping me at every stage. I cannot praise the team highly enough, especially during the pandemic, Emma responded to me very quickly and was very helpful with all of my questions, everyone has been very friendly, helpful and professional. Would highly recommend if anyone is looking to buy a house, the process was made very simple and easy for me!

C. G.

Recently started renting through Keywest, and so far the experience has been great! My contact Paige is very prompt with responses and is lovely to speak to. The house we have moved into is lovely, but there was a blocked drain, which we had Mark come out to sort. He was extremely polite and got the job done quickly, if i had any other drain problems i would definitely request him. Would highly recommend both! :)

M. C.

Highly recommend Keywest. Whenever I have dealt with any of the team they have always been knowledgeable, professional and friendly. One of the standout people has been Amy Petts who is always more than happy to help. Her knowledge and guidance in resolving a maintenance issue during a very busy December period was invaluable.

O. A.

Keywest Lettings have crop of professional people who go the extra mile for their clients. I feel pampered and taken care of. Easy to talk to, responsive and responsible! I have only pleasant experience with them. I'd recommend them.

E. P.

I have found my experience with Keywest to be one of the better ones when dealing with estate agencies. I would definitely recommend this company above all others in Leicester for lettings. I found their negotiators to be proactive and efficient, found me a great tenant quickly! Couldn't be happier with the service!! Keep it up.

A. S.

I have recently sold a property through Keywest Estate Agents on Westleigh Road and having known Richard for some years did not hesitate to instruct him and the business to sell my property. The process was smooth although did take longer than expected as this was a leasehold property and therefore the freeholder took far too long. Richard and the team assured me this was not unusual and moved matters along as quickly as possible with regular updates on progress. Thank you to everyone at Keywest for your time and efforts and I will not hesitate to recommend you in the future, keep up the good work.

M. S.

I have been a client of Keywest Estate Agents for many years as a landlord and also a vendor in recent times, the service overall has been very efficient and friendly, the staff understood my requirements and were helpful towards our tenants during the sale of one of our properties. The team are very personable and give up their time out of hours which is something you do not find with many local agents within the LE3 area. I would recommend Keywest to those people looking for a agent offering expertise of the local area and good quality tenants and efficient service overall.

G. B.

I've been in a Keywest property for the past 2 ½ years and have always been pleased with them. We've had three major call outs in our time in the house for issues which needed fixing (including a boiler failure). In all cases, Keywest contacted the landlord promptly and arranged for repairs with speed and all jobs were completed well. They've always been polite in e-mails and conversation and I've never once had a reason to fault their handling of any situation

S. H.

Some months ago my property company agreed to purchase a house through the agency of Key West. I was pleased to experience a first rate service using these dedicated agents and whilst never posting reviews on such sites I have been sufficiently impressed to register as a new member with this review site to acknowledge my satisfaction. The transaction went through well, any technical issues being dealt with efficiently or passed on to the lawyers for resolution, so that I was kept up to date and politely informed of progress and final completion by the sales manager handling my case, Richard Chesterton, whose team were reassuringly on the ball. I have no hesitation in recommending this company and particularly Richard to those seeking a professional route to property sales, and doubtless also lettings and general rental, matters. Keep up the good work.

R. M.

Pretty happy with them so far. They got a tenant for me very quickly at a good price. They charge way less than competitors. Some communication issues at times but nothing major. I'm pretty happy with things at the mo. I should say this is my experience of being a landlord with them. They were also good when I rented from them. Would recommend. Richard is particularly someone who listens and gets things done.

A. G.

UTTERLY SUPERB Highly recommend Keywest - in particular the staff on Hinckley Road. We had a whole disaster trying to get referencing sorted but they were always on hand, prompt replying to communications and I never had attitude from anyone (seeing as I was calling SO much and other estate agents did not like the bother). Such a fabulously personal service, individual and courteous. The house is stunning, and tailored to what we were looking for. I'm disappointed I didn't know to use them when I first moved to Leicester. As someone who works in student accommodation, if we cannot help students with what we have I have already suggested they go the Keywest, knowing they'll be looked after. I wont be moving away from their services for sometime. Highly recommend! Far superior to the other 3 estate agents I've used. I was stunned! Nothing was too much hassle and I have not been abandoned now we're in, they emailed and called to check in on us and see how things were. Phenomenal. USE KEYWEST!

U. 0.

Selling my house was a long process with several unexpected problems. Throughout it all Keywest provided an excellent service. Tony kept me informed with very regular updates, was always prompt when dealing with queries and problems and was easily contactable. Despite it being a complicated sale they made the whole thing run smoothly and with minimal stress. I would definitely recommend them and use them again

R. C.

Amy Petts was been by far the most helpful person I've dealt with in the past 6 years that I've rented with key west. Made the deposit release much smoother and helped me out getting the photos and metre reads. Really appreciate all your help Amy!

M. C.

Keywest have managed our rental properties for a number of years and always provided an excellent service. We recently experienced an issue with a tenant and Amy and the team were proactive in helping us try and resolve it.

T. C.

Our company has recently purchased a property through the Keywest Estate Agent sales team who are very friendly, knowledgable about the area, and Tony also kept us updated during the sales process. We have also had Keywest Lettings manage our student property for the last 2 years and the staff there are extremely efficient in dealing with both the lettings side of things and the maintenance issues that crop up. Once the newly acquired property is refurbished we will confidently pass it on to the Keywest Lettings team to manage.

R. J.

In September 2012, we put our inherited family house on the market with Keywest with no upwards chain. We had valuations from two other estate agents and chose Keywest for several reasons: the valuation from Clare was on par with our thoughts and she gave us a realistic, honest and professional opinions. During the sale process, the staff were efficient and we were always kept up to date with information and how things were progressing. We had confidence that Keywest were acting for us to achieve the best possible outcome. We had an offer on the property on 29/1/13 which we accepted on 4/2/13. Although we didn't complete the sale until 30/5/13 as there were some unforeseen delays, Keywest kept the process moving, keeping us informed at all times. We would certainly recommend their services.

T. S.

Shannon has been looking after my pent house at 177 Burgess House and has always been proactive in dealing with the maintenance issues, obtaining best quotes for repairs and most often found replacemnet student for my apartment very quickly. She is very proactive and responsive.

S. E.

I've been a tenant for the past few years with Key west, and had a great experience with them. In particular, Rebecca North has been excellent in helping me end my tenancy as I've bought a house. Would definitely recommend them for renting in Leicester!

K.

Excellent service from Amy and Shamila - very responsive and have been with Keywest for 17 years as they have managed my rental as I don't live in the city now they handle everything for me , excellent and recommended.

E. J.

Rented with Keywest for a while now, recently had some issues that were resolved really quickly. They've been sensitive to the corona situation, fixing my issues as quick as they could given the current pandemic. Nothing but positive things to say about the team there

R. P.

My experience with Keywest over 3 years has been brilliant. It is an efficient and professional company that meets all the standards and uses IT well to speed things up. My elderly father decided to rent and without the usual payslips, driving licence and so on, it was proving very difficult. Kamila went the extra mile on so many occasions to help my dad secure a property and provide information whenever needed. Recently my dad broke his hip and had to move to a ground floor flat. Amazingly, Kamila came out to the hospital so that he could sign the new tenancy. I am so grateful for what she has done. All the systems in place for viewing, securing and paying for properties work well if you are organised and take a professional attitude to the process. I notice that the actual customers who rent and buy from Keywest seem to give the company 5 star ratings, whilst a few who have a short negative experience give it a one star review. I always read these reviews and find them helpful; I hope that this information will help others!

A. S.

I am a Keywest tenant for about 4 years now, and always they’re trying their best to help & keep us happy. Recently, Paige visited us for a quick inspection & she was so happy with what she saw, as we love the house which we are renting, always kept nice & tidy. Simply, we are happy with the house & very pleased with you guys. Thank you All Khalid

J.

Although my overall feeling of Keywest is not particularly positive, there is one particular staff member that was incredibly helpful to me and my housemates whilst trying to resolve a major issue where we have lived whilst studying in our final year at uni. Anthony Bridges was a fantastic help and has actually been the most productive, efficient and helpful staff member that keeps to his word and gets things sorted straight away - which has not happened to the other many problems we have had over the year!!

M. F.

We sold our house through Keywest Estate Agents. Tony, Bruce and the team were all extremely professional, helpful and friendly. We were able to get a hold of them with ease and made selling our first house an simple and easy process. I would recommend others in the Leicestershire area to utilise Keywest’s sound local knowledge and competitive prices in comparison to larger estate agents. Thanks!

N. F.

Being a remote landlord I feel extremely lucky to have recently found this agency to manage my property. The branch as a whole have always been very helpful and friendly, in particular I must mention, Asim Iqbal. Asim has gone above and beyond in helping me to bring the property to the market in a timely manner, nothing has been too much trouble and his professionalism and knowledge of the market has been outstanding. I would not hesitate to recommend this company.

D.

Just moved into my new place last week and Key West have been absolutely brilliant. We had a small problem with the door knob on the bathroom door, I spoke to a really nice guy who sent round a genuinely pleasant chap called Mark who was round within the hour. Couldn't be happier with the house or the service.

K. K.

Recently started renting with Key West, there was a few issues at the very start but Paige has been amazing with sorting everything out. She was available at all times and always tried to help as quick as she could. She is very polite and so helpful. She is an asset to the company!

C. B.

We've used Keywest for 10 years now and they have always done their very best at every point. They're responsive, communicative and all round good people to be involved with.

J. B.

We (2 people and 1 cat) have been with Keywest (Hinckley Rd branch) for a year and a half now and couldn't be happier. We had moved from our previous 8-year tenancy with some trepidation in regard to all the administration, fees and checks that are required these days. But Keywest -- and in particular Melanie and Samantha -- really did take the sting out of it for us and made the application and next steps as painless as possible. They also allowed us to move some surplus furniture back to the LL and generally ensured excellent communication between us tenants and the LL, which is exactly what you'd expect from an agent. The response time for repairs/replacements was also good, although we would have given five stars for a boiler replacement (rather than a fix) -- but I guess one can't have it all! We would choose Keywest any time again and absolutely recommend them to anyone looking in the Leicester West End.

M. H.

Really friendly, helpful staff, especially Shannon who has always been quick and helpful whenever we've needed her. Made our moving experience enjoyable and relaxed. Everything ran smoothly and we were in our new home with 2 weeks of viewing it!

R. C.

Would like to pass on my thanks to Amy Petts at Key West Estate Agents. Throughout our dealings she has always been very helpful, knowledgeable and gone beyond what I expected to assist me and get the job done. She has always been very polite and friendly while maintaining a professionalism other agents struggle to balance.

S. G.

Great service and support for all the team at Keywest. We have used there services on both lettings and sales having a positive experience each time. The team always go out of there way to support and ensure things are moving forward. A special mention to Sara and Preena who are always smiling and happy to help, keep up the great work guys :-)

J. G.

Very pleased with the service from the key west staff! We are in the process of moving into a flat and we have received nothing but fast responses and informative replies to all the questions we have had. As our first time moving into a flat to rent the process has been much easier than we thought. In Particular Preena Kotecha has been amazing at helping us through each step of the moving in process and has been very professional, also recently Rebecca North has been great at informing us on payments that had been transferred Overall very happy with the service!

N. M.

Friendly staff, got me moved in swift. Reason why I haven't given 5 stars is because i was told by Keywest the property is on a straight water meter (which it isn't), the property was dirty when I moved, they didn't give the landlord sufficient time to clean the property. Aside from this I'm happy with the house and my landlord is amazing

C. A.

These guys are incredible. Naturally a business is only as good as its employees and all I can say is they got all the right people at the right time. I had difficulty organising some of the documents needed to secure the house and the staff there were nothing but patient and supportive, doing their best at all times to ensure we got through the process successfully. It is possible to be nice and still be professional and Keywest is a testament to that. Would (and already have) recommend.

L. W.

I came to Key West after my previous letting agent had let my rental property get into a terrible state and had changed tenants without letting me know. Asim Iqbal has made the whole changeover process run seamlessly and has always been very helpful and prompt to respond to any query. I highly recommend Key West and Asim!

C. J.

We thank Preena Kotecha for the speed and help in finding a house. She is very nice and has shown a lot of professionalism. Surely if it will be needed in the future we will collaborate with great pleasure, thank you once again ...

L. J.

Reciently moved into a property with Keywest and everything was smooth and stress free from start to finish. Paige even rang us a couple of days after moving to check how the move was. She has also been very quick to respond to any questions we have had. Would highly recommend this company for a stress free move.

S. H.

We recently purchased our first home (thanks to God!) and the sellers were represented by Keywest. It was a stressful time as you can imagine, we had a time limit to get this purchase settled before our rental contract came to an end so we had pressure all ways round. I can’t explain how helpful and empathetic Keywest and Tony in particular were. I think I rang 2/3 times a day hassling poor Tony to ensure whatever needed done to go through ASAP and not once did he get frustrated or impatient with us. Ultimately Tony had a great hand in ensuring it all went through by the required time. I cannot express how impressed I am at how he dealt with us even though we weren’t his client, he didn’t owe us anything but he received every call and was so polite and extremely helpful and because of Tony and his team if we do require an estate agent for future purposes, we will be using Keywest without a doubt! Thank you once again Tony!

M. B.

So glad we chose key west to sell our property! Super efficient and kept us informed every step of the way! Sold and completed within 8 weeks, and have made what could have been a stressful time seem effortless!

M. I.

I have purchased a house through Keywest and subsequently also let a property from them for a short period. All dealings with them have been pleasant and professional and everything I have requested has been completed in a timely manner. They have also recommended tradesmen to me at my request who have also been first rate. All in all a very good estate agency.

S. M.

Recently moved to Leicester and found the staff at Keywest were amazing, especially Amy who was always quick to respond and extremely helpful. Highly recommended

D. A.

We recently sold our property with keywest Very professional and efficient service,they kept us informed every step of the way and any queries we had they were only to pleased to help . Just what you need when selling a property . Many thanks to Tony and the rest of the team Would highly recommend and will definitely be using Keywest again in the future .

H. T.

Keywest have now helped me on 2 occasions in my landlord experience. Whilst having a house to rent can be done over the internet easiy nowadays, they have excelled in making my experience a smooth riding in 7 years that I have known them: I have gradually found them not only professional but also clear with what they stand for. I would again put my property with their services if the need arises: speed to find tenant, piece of mind to have everything safe and secure

E. R.

Honestly cant recommend these enough. We had our flat with them 3 months and its just SOLD!!!! after a terrible experience with our last estate agents we switched to Keywest and dealt with Claire. She has been amazing throughout not to mention the other staff that also work there.They have totally restored our faith in Estate agents :) THANK YOU SO MUCH!!

V. S.

We just sold our house with them and cannot recommend them enough. Excellent!! The whole process was well explained, friendly and simple. Clare is straight to the point and keeps you fully informed every step of the way. Whenever I had a question I didn't hesitate to contact them knowing they were there to help. A complete contrast from the agents we were buying from.... Clare helped us on this side of things with advice on what to do and provided an ear to chew off with my annoyance and frustration with them. Hands down the best estate agents I have dealt with in Leicester as a buyer and a seller !!! Laura's negotiating skills got us asking price and found a lovely couple to move in. Thank you!!! We won't hesitate to use you again xx

C.

Our house moving journey has only just started, but so far we have nothing but praise for Asim at the Hinckley Road Leicester branch. He has been invaluable providing us with information other estate agents didn't, which ultimately made the decision for us to choose Keywest. I am happy to give an updated review when we are further along the process, but have every faith we will continue to be happy with Asim's service.

A. K.

Property fully managed by Keywest. Had an incident at the property and the whole situation was handled by Amy Petts. So a massive thank you to you. From start to finish from contractors to final inspection. What I expected and MUCH more. A real gem!

M. F.

Amy Petts has always been very hopefully and polite with every enquiry we have had to deal with. Never a problem to ring her with a problem and that problem is always sorted out within a couple of days. I have worked with Amy over the last couple of years with dealing with the tenant carpets and the landlords

E. A.

Preena made my process as easy as with humour. Even when things weren't going smooth, she made me feel everything is sort and went on to see that they are sorted. Preena needs to be the face of Keywest Letting Agents. I really appreciate your service and understanding of peoples different situations. Thank you Preena

K. M.

Very professional and helpful team , Bruce was outstanding with his professioalism paying attention to detail where others have not I definitely would recommend this team as they made my experience with them effortless. Huge thank you for going that extra mile and helping me in a time of need . Quick and reliable but above all friendly professional service. .

H. A.

Brilliant and efficient service from Asim in dealing with house sale … would definitely recommend

L. K.

I was extremely pleased with my dealings with Clare and Jack. I thought they pitched the balance between buyer and seller just right. All issues were negotiated very well and to a satisfactory conclusion for both the buyer and seller which I thought really helped to get the deal done. Communication was professional, regular and a pleasure and they were always available throughout the process. I would not hesitate to purchase through them or sell with them again in the future. The best agent i've dealt with to date by far. Many thanks

A. B.

I am a supplier and have worked with Emma over a number of months, she is responsive, a pleasure to work with and so is the rest of the team who are always prepared to go that extra mile and provide a first class service. Would happily recommend Emma and her team at Keywest.

B. k.

Over the past few months, my partner and I have spoken to multiple estate agents, attempting to move out together to no avail. Since speaking to Paige from keywest, I can only describe what we were welcomed with as the perfect customer journey. from her polite mannerisms on the phone, coupled with the level of professionalism in her field. we were blown away. she has made our lives simply effortless within this and removed all the stress out of moving for us. Paige is a credit to the firm, and has well and truly welcomed us in to the keywest family.

V. B.

Keywest, Its reliable place. I had a good experience with Keywest. They resolved all the issues during Contract time. Keywest guys are easily available and very cooperative. They are keen to listen you and helping at all moments. I can recommend them with high rating.

I. B.

Recently I have bought a house through Keywest. As per usual there were a few delays and although frustrating the service that I received from all the guys at KeyWest but in particularly Claire was absolutely excellent and made the frustrations more bearable!!! I would whole heartedly recommend to use KeyWest Estate Agents and if I ever move form my home I will certainly talk to them first about putting it on the market Thanks guys, you've been amazing!!!! Ian

C. R.

Asim attended to value my property and was clearly very knowledgeable and had undertaken plenty of research to show me how he would arrive at a value. He was better prepared than the other estate agents that I had to value the house. He was professional, very polite and courteous to myself and the tenants in the property and a gave me lots of confidence in his abilities. Very happy customer. Thankyou

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