Reviews of Whitegates West Derby Lettings & Estate Agents. (Real Estate Agency) in Liverpool (Merseyside).

Whitegates West Derby Lettings & Estate Agents

234 Reviews

206 Comments

Real estate agency

Real estate agency

74 Mill Ln, Liverpool L12 7JB, United Kingdom

Description

Information of Whitegates West Derby Lettings & Estate Agents, Real estate agency in Liverpool (Merseyside)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Whitegates West Derby Lettings & Estate Agents

Reviews of Whitegates West Derby Lettings & Estate Agents

T. A.

I was really impressed with the service offered by Whitegates. In particular Ross, from the initial consultation right through the process who was not only very knowledgeable but also very patient. Added to this, Ross ensured I was promptly consulted with for any new properties that could be an option to myself. Also, the initial mortgage meeting was very useful and informative to someone that hadn’t been through the process before. Overall, a great experience.

M. K.

Excellent customer service from the sales team at Whitegates West Derby branch. We have been particularly impressed with Ross, Richard and Aidan, who have been endlessly patient and helpful whilst we navigate finding a house. All three have been incredibly responsive, professional and knowledgeable and have been a pleasure to deal with. Thanks for all of your help! We appreciate it.

M. B.

Dominique & Jack here, we are taken around a lovely property by Richard, incredibly personable and professional. Greeted us outside with a smile and answered any questions we had. Friendly and courteous. Would definitely recommend Whitegates after our interaction!

L. T.

I use Whitegates to rent my property and have been very impressed with the thoroughness of their processes and the detail in their update emails. Special mention to Jordan who has been working on the case and has been great at responding to queries quickly and helpfully.

M. H.

As a first-time renter, the experience and help from Whitegates in Huyton have been remarkable, particularly from Katie and Jordan, they have been an absolute joy to deal with, nothing is too much trouble and their response times to questions from me ( lots of them ) have been nothing short of amazing! everything has been dealt with in a timely, friendly, and professional manner and the high standard of service received from them has been exceptional.

M. B.

We were extremely impressed from viewing rental property to moving in day with the professional manner and patience that Kelly Millward from Whitegates West Derby dealt with us nothing was too much trouble for Kelly. She asked her colleagues to ring us with any updates if she was unable to reach her phone. Kelly helped us throughout with any queries we may have had, always getting back to us in a timely manner. Kelly made what was a stressful time for My partner and I so much easier to bear. Thank you so much for everything Kelly we as a family greatly appreciate your help in finding our perfect home. We cannot recommend Whitegates and their staff highly enough.

L. H.

Richard was super lovely and helpful. He explained everything and answered all of our queries. The estate agents as a whole were really efficient at arranging our viewings. Fab service!

T. W.

I would like to say a big thank you to Richard White. He recently showed us around a property. I have viewed a lot of properties recently with different estate agents however Richard made me and my girlfriend feel very welcome. He had excellent customer service skills and was very knowledgeable about the property. He was able to answer all questions we had and managed our expectations about next steps. He really is a credit to whitegates.

B. W.

I have recently dealt with Aidan Nesbitt who I am aware is new to Whitegates West Derby. He was so helpful in arranging a viewing on a property we were interested in. He also provided his contact information for us to get in touch directly if we needed anything further so really took ownership. Me and my boyfriend have been looking for a property for a long time and it’s the first time I have felt that someone within the estate agents really wanted to help us find our first home. Thank you so much!

R. H.

Buying our first home through West Derby Whitegates was so straight forward. Any silly questions I had about the process were answered so quickly and in such a friendly manner by Caitlin. She was super helpful and efficient throughout the whole ordeal.

M. K.

I am a landlord and Whitegates has been managing my properties for the last couple of years. I have received very good service from the team. Rebecca, Melanie and Jonathan have been dealing with issues with my tenants and repairs. They are always very friendly and approachable and have sorted out any concerns promptly. I most recently worked with Jordan who was very friendly and efficient getting my latest property rented and he kept me updated throughout the process.

A. M.

I’ve just attended a viewing of a property with Richard White and was so impressed with his professionalism and customer service. I have been an Estate agent for 12 years so understand that viewing agents can be underprepared and lack any knowledge but with Richard this wasn’t the case and I can see that Richard is a real asset to Whitegates West Derby and I look forward to meeting him again

B. P.

We were looking around in greatly presented house by Whitegates. We book an appointment a bit late due of my work. Gentleman name is Richard gadly helped us book and appointment asap. After we arrived to the property he was right outside the property waited to our arrival. He is great looking gentleman with great knowledge about property and another information about House buy process. He showed us every room and glady answered to our questions. We sorted out everything we had best experience in our life, Richard really know how to impress the customers and show us fantastic customer service experience 5/5.

J. M.

I am currently in the process of selling a house and can definitely recommend the team at Whitegates. Bernie, Ross and Caitlin have been superb in keeping me informed and advising me at every step along the way, they have made what can be a confusing process into an easier one. Thanks Team.

j. j.

I just wanna say thanks to all the team at Whitegate West Derby for helping me throw this special n stressful time of buying my first house they were so helpful, professional n passionate, with a special big thanks to the best state agent in Liverpool ( Aidan ) he was so good ,professional n helped me step by step to get my first house with no time ,if any one looking to by house out there Aidan is the man u looking for , thanks again brother

A. W.

Lucie and Joe have been so patient with us whilst helping us find/buy our first home. We are so happy and relieved we put our trust in Whitegates and would recommend them to everyone! Thank you guys so much, it’s greatly appreciated. Megan is now helping us with our mortgage, again, she’s been so patient with us, as first time buyers, asking lots of questions and putting our minds at ease. Megan is very knowledgeable and experienced in her field and has advised us of so much in terms of the best rates, how mortgages work and the best one for us. Overall, we are incredibly happy with our buying experience!

L. H.

Katie has been amazing with us always replied and easy to get hold of. Always helped when I needed her

C. W.

I cannot praise Whitegates West Derby highly enough. In particular Joshua who dealt with quite a difficult sale extremely professionally and responded very quickly indeed throughout. I have to say that Joshua went above and beyond throughout the entire sale process. Having sold many properties over the years Joshua is by far the most reliable, helpful and professional agent I have ever dealt with.

N. H.

I have been with Whitegates, west derby for over 4 years now and they have always been quick to respond to any requests and always helpful and professional especially Mel who I mainly deal with. Always very attentive and looks after us. Would always recommend them to family and friends.

D. C.

I appreciate very much the excellent service provided by Whitegates (West Derby, Liverpool). Your colleague, Ms. Caitlin Suleyman, is polite, friendly and helpful. She always promptly arranges property viewing for me upon request. She also keeps close communication with me before and after the viewings. Moreover, she proactively recommends properties to me according to my preference. I feel that I was treated like a friend of Whitegates' service team. Again, I appreciate the excellent service and effective assistance provided. I am pleased to recommend Whitegates to my friends.

J. P.

First time I've used Whitegates to sell a property, but it won't be the last. My contact Caitlin Suleyman is ultra professional, very responsive and quick to pass on information and deal with queries. To be honest, I've had a positive reaction from the rest of Caitlin's colleagues too, so I'm confident that my property sale is in safe and professional hands.

f. r.

I have had the pleasure of working with Kelly at Whitegates and couldn't be happier with the professionalism and quality of service she has provided. The entire process was made as easy and stress free as possible from start to finish and nothing was too much trouble. Communication was excellent with continuous responese. I would highly recommend Whitegates (particularly Kelly) - excellent, friendly and efficient service.

L. C.

Lovely experience today viewing a house with Richard who made us feel at ease as first time buyers on our first ever house viewing. Would definitely recommend whitegates west derby for anyone looking to buy their first home.

K. Y.

I really cannot fault Whitegates estate agents, West Derby, Liverpool. Caitlin Suleyman, Bernadette Connolly, Megan Davies, Lucy Noble and Joseph Harding have looked after me with such kindness and professionalism. The level of service provided from all of the staff is second to none and I'm so glad I chose Whitegates to sell my property. I will not hesitate to use them again and I can wholeheartedly recommend them.

J. W.

Although a purchase was not made through Whitegates, I wanted to thank Caitlin who provided a professional and excellent service. She seamlessly organised viewings and answered any questions that I had about the properties. She was very pleasant to deal with and I would definitely recommend her and Whitegates to anyone looking for a property to buy!

A. M. W.

We had a viewing with Richard, he was very helpful and gave us lots of information which we really appreciated as we are first time buyers. He explained all the sale process and gave us some useful tips. Professional and friendly service.

E. T.

In the process of buying a house and have dealt with Richard at Whitegates. Very professional and has been quick to recommend new houses that are coming on the market. A great service to date.

D. C.

Recently had a small issue regarding property that I have leased out for a number of years with Whitegates. A quick email to Melanie (Ryan) in the lettings Dept and the problem was quickly, courteously and professionally resolved. A pleasure to do business with all at the Agency.

K. C. B.

I booked several viewings and White Gate was the first to respond. A lady called Caitlin was very reponsive to book my initial viewing request. A gentleman named Richard was very professional showing us around the house, well-prepared for questions and knowledgable about the house. The communication after was also really good. It was a very pleasant experience overall and thank you for ensuring a smooth and stress-free process.

P. S. L.

Whitegates West Derby Estate provides excellent service. The colleague, Ms. Caitlin Suleyman, is decent and professional. It was a time of transition due to sudden departure of other colleague and she picked up the case and follow up promptly. I was frustrated with a serious issue and she and the team solved efficiently. They are always reliable and take the responsibility to facilitate between the vendor and buyer and the solicitor firm. All the requests and inquiries are handled timely and they are always considerate. I am pleased to recommend Whitegates to my friends.

M. B.

Daisy at this branch was incredibly friendly and helpful from start to finish. This was my first experience of buying a property and she made it much less painful! Daisy was quick to reply to emails, very pleasant over the phone and was able to chase up contractors and ask the seller questions in a timely manner. If I was ever to sell my new home, I would definitely consider using Whitegates!

C. H.

Selling a House is recognised as being stressful, however, my very recent experience with Whitegates Estate Agents, West Derby, certainly helped to destress this operation. Caitlin Suleyman was my main contact and kept us informed of all activities on a day to day basis, which resulted in a smooth and successful Sale. Of course there were a few unexpected turns from prospective Buyers, but Caitlin dealt with these in a highly professional, courteous, and timely manner. Many thanks also due to Gail Roberts and Bernie for their help and expertise. This is the 3rd time we've used Whitegates West Derby, and we would highly recommend this professional and dedicated team.

A. L.

I’ve found many letting agents really difficult to work with, and to take lots of time over everything but Whitegates were fast, efficient and always gave really quick and useful responses. Our agent was Kelly, and she has been brilliant throughout the process, from viewing all the way through to moving in and beyond - it has been such a positive experience for us moving into our first proper home together and we couldn’t be more grateful.

M. B.

i have already bought house with Whitegates Estate Agents. I view my new house on Saturday and on Tuesday I received news my offer was accepted. I love you Leeanne. She is lovely, friendly and very very fast. Team understands seller and buyer and do everything to make both of them happy. I am going to move to Liverpool to my new house very soon and I hope I will meet more people like Leeanne there.

S. M.

Had the pleasure of having Kelly help me move into my new house. She was very helpful and responded quickly to any emails I sent and all questions I had. The other staff I spoke to at Whitegates were also very helpful and accommodating and were generally fantastic!

C. W.

As a landlord, I have been using Whitegates West Derby Letting Service for over 15 years and have always been incredibly impressed with their professionalism and attention to detail. Spencer was exceptional in sourcing my latest tenant and over the years both Melanie and Rebecca have been responsive in sorting out any issues that arise. All in all, Gail has assembled a brilliant team that delivers a fantastic service, which I would heartily recommend to any landlord

K. v.

I have been dealing with the lovely Caitlin from the point of booking the viewing for what is soon to be our forever home! Caitlin has been amazing from the get go and has been so understanding of how stressful things are in the current market (and has had to put up with so many phone calls from me!). She always replies to emails promptly and is always ready to help. My experience with Whitegates West Derby so far has been all a stressed first time buyer could ask for, thanks Caitlin!

J. W.

Whitegates west derby are a extremely welcoming place to go to. Highly recommended . Staff are polite,courteous and very professional always returning calls promptly and keeping you up to date with your buying or selling. Megan Davies has been such a big help during my search for a mortgage, getting me the best possible mortage to suit my needs. Megan is very professional and keeps in touch regularly, explaining everything in detail to me throughout the process,going above and beyond for me personally... Megan you are a star. We are in the process of completing our move with whitegates and would fully recommend them .

C. D.

I viewed a property yesterday evening with Richard. He was very professional, friendly and polite throughout the viewing. I would be delighted to be shown a property by Richard in the future. He is a credit to Whitegates West Derby!

A.

Bernie was very helpful while I was looking for a property. I have since found a property in another area but wanted to say how helpful Bernie was and if anything changes I’ll back back to Whitegates to find another property.

A. J.

Whitegates have been extremely helpful from the start! Always reply to any emails sent, call regularly & are happy to help with anything! Caitlin & Bernie have been extremely helpful, professional & patient! They genuinely care about you finding your dream home! Thankyou Whitegates x

E.

I had an excellent experience dealing with Whitegates, both with the mortgage application and finding the right property for us. A special shout out to Aidan Nesbitt for all of his hard work and assistance, thank your for everything.

R. K.

Excellent Service for Many years - Melanie Ryan has supported us through many tenants in a seamless manner and I would highly recommend Whitegates as a letting agent, they are second to none.

J. W.

I’ve had a great experience looking for a new home with West Derby Whitegates. Lucy Noble has really made the experience easy sending me great houses that tick the boxes of the criteria I have asked for. Fast responses and give plenty of notice if viewings have to be canceled.

D. G.

We requested mortgage advice and the advisor Aidan Nesbitt, was simply fantastic. He is extremely knowledgeable, approachable and asks the right questions to help you find the right deal that suits your situation. Highly recommended. Thanks Aidan.

R. H.

Massive thank you to Richard who has been extremely helpful with our house viewings. He answered questions in great detail and was attentive and resourceful for us during our journey of looking for our first home.

R. M.

Excellent customer service from Whitegates Especially Richard who showed us round a property we were interested in. Full of local knowledge and information about property and any questions he could not answer there he found out the information for us.

G. L.

I have just completed a real estate transaction here and the whole process has been very satisfying for me and my family. My agent Caitlin Suleyman is a very sweet and professionally responsible agent who has been very helpful to us. She helped us very patiently, for which we are very grateful. It was an honor to meet Caitlin Suleyman as our agent！！！

N. R.

We have used Whitegates, Huyton, twice to purchase and sell a property. We found the team, helpful, professional, efficient and kept us well informed at every stage. We would recommend their services.

D. R.

I've been using this branch of Whitegates as a landlord for a few of years now and I have been impressed by their service and professionalism. They were particularly helpful in dealing with the aftermath of a devastating flood I had in my property. The staff are friendly and helpful and, in my recent dealings, Melanie has been very prompt and efficient in responding to e-mailed queries.

D. J.

Whitegates west Derby have gone above and beyond their call of duty in helping me and my family secure a tenancy for my disable daughter , we were helped greatly and navigated through the process with such professionalism , enthusiasm and kindness by James O’conner and Kelly Millward nothing was too much trouble for the them ,they were so fast to respond to any queries or concerns that we had and came up with all the solutions , both James and Kelly are nothing short of outstanding and I can’t praise them enough for what they have done for us ! A truly dedicated team , they really know their business and are a credit to the company , with the experience that we had I wouldn’t hesitate to recommend Whitegates West Derby to anyone needing an agent to deal with a property matter and with James and Kelly they couldn’t be in better hands ! 10/10 , superb ! Darren Jones

S. B.

Richard was very professional and responsive during a difficult sales procedure. Kept pushing our buyers solicitor who were not ver co-operative!

c. g.

From a buyers point of view I was happy From entering the estate agents.Aiden the mortgage adviser has gone above and beyond to find the best product for my specific needs.An absolute gentleman and true professional who listened to what I needed.i would recommend them as a great team work and responsive. I look forward to now finding my little dream home 🏡

C. W.

We met Gail Roberts and her team in Whitegates, West Derby by chance as we were looking to sell the house we had been renting out for a number of years. In complete contrast to the managing agent we had been using (Entwistle Green in Maghull, part of the Countrywide group), Gail was genuine, straightforward and very helpful. It was a pleasure (and a change) to deal with a highly competent and professional business. Despite the challenges posed by the pandemic, communication was maintained on a regular basis and the sale of the house was completed efficiently, without any fuss or stress. Highly recommended, whether you’re selling your own house or whether you’re a landlord wishing to use a professional lettings agency. We just wish that we’d come across her business sooner.

M. F.

Caitlin is a very polite and professional young women. She always replies very quickly with answers to my queries. And I looking forward to a smooth completion of my purchase. I would highly recommend all the staff at Whitegates Estate Agency

d. d.

I decided to use a local estate agent to manage the sale of my house and the purchase of a new property. I chose WHITEGATES, HUYTON BRANCH and have been very glad I did. From the very first visit of JENNY, to value my house,I have been impressed with not only the professionalism and knowledge of the staff but also the friendly and 'none -pushy' atitude to their work. ROSS ATKINSON, handling the purchase side of things has been exceptional at 'being there' for us and is always easy-going and approachable. I have no doubt that their dedication will continue until finalisation.

T. G.

We are currently in the process of purchasing our property with Whitegates and couldnt be happier with the service we've received. Our broker is Megan Davies and she's been helpful, informative and professional from the start. We were a bit dubious about using a broker as opposed to our bank, as we didnt know what sort of fees to expect but we met with Megan anyway to find out. The service she provides is well worth the fees she charges (out of respect for her privacy I wont be specific but I will say that they are reasonable and not as pricey as you might expect). She explained the entire process to us from start to finish, she explained not only the conveyancy process but the mortgage application and re-mortgage process, and gave us a realistic timeline for completion. We were shown a comparison of rates from different lenders and weve actually ended up with a better rate than if we had just gone to our bank like we were originally going to. No query that weve had has been too much trouble for her to answer and shes just generally a lovely person to deal with. We have also dealt with Amanda who has been liasing with the seller/sellers solicitor and dealing with chasing up documents and again we couldnt be happier. Weve been kept fully informed of developments on a regular basis. Definitely recommend Megan as a broker, it was absolutely the right decision for us and her services are spot on !

J. M.

Megan Davies helped my partner and I with sorting a mortgage for our first home. While the process is not yet completed, the service so far has been excellent. Megan has always been quick to get back in touch with any queries we’ve got, and did a lot of the leg work without either my partner or I needing to be there, saving us a lot of valuable time in what can be a stressful journey. Thank you Megan!

F. M.

We have an excellent relationship with whitegates. Melanie (Mel) Ryan has been a fabulous support. She's professional, courteous, very supportive and never forgets to return a call. Nothing is ever too much trouble for her. ~Winnie

M. K.

We worked with Daisy to buy a house and she was informative, efficient at getting back to us promptly and made us feel at ease with the whole process. We were very pleased with the service she offered and her kindness and understanding went a long way.

G. C.

Recently had an offer accepted for a house listed with Whitegates. Caitlin and Gail have been really helpful, responsive and friendly in assisting me and my partner with the questions we have had in relation to the purchase of our first home.

C. L.

Cannot thank Megan enough for all the help, advice and support she gave us for our first property purchase! Extremly professional, kind and made the experience very personal for us. She saved us so must stress and made everything so much easier. Highly recommend her to anyone :) Thanks so much Megan :) Christella & Adam

S. r.

I have rented the property i live in for about 17yrs, Whitegates have always been amazing if i have had any concerns or Issues, Melanie Ryan has been fantastic, with something i was concerned about, she spoke to my landlord who also was fantastic, thank you once again for all your help past and present.

D. G.

Nothing prepared us for the stress, shock and horror we faced with our previous agent (Cheapmoov) who left our property in disrepair and utterly mis-managed our property. We got to a point where we just wanted to get rid of the property because of the whole situation. We had sleepless nights. I contacted a few agents who weren't exactly helpful but when I contacted Whitegates I wasn't expecting the exceptional level professionalism, support and genuine kindness we received from the whole team. They took on the whole nightmare and turned it around. We have peace of mind and can now literally put our feet up. My advice to anyone trying to get an agent is to be aware that there are some hyenas and vultures out there. We have been fortunate to find a fantastic team in 'Whitegates West Derby' that actually know what managing a property is all about. A shout out of thanks and gratitude to all the staff at Whitegates West Derby.

N. A.

Having bought and sold through Whitegates West Derby over the last 8 years I have always found the service courteous and professional and the fees are very competitive whilst not compromising on the service. As a landlord I continue to have more than one property managed through the branch and again I have no complaints. The rare issue with tenant payments are quickly followed up and and repairs are brought to my attention quickly and they are able to draw on a wide and reputable group of contractors to fix issues. New annual property reports with description of property state and pictures are are useful addition to the service. An efficient and established agent in the area. Recommended.

H. S.

Caitlin and Bernie thankyou so much for helping us secure our dream home after 12 months of house searching hell. You've both pulled out all the stops, been ever professional and courteous to help us get somewhere we love. We cannot rate you highly enough. ThAnKyOu!!

w. s. c.

Just completed a buying as a first time buyer. Impressed to have completed around 1 month from vendor accepting our offer. Thanks Richard for coordinating and fast responses as always !!

E. E.

I had a viewing booked over the weekend and was met at the property by Aiden who was just the loveliest person! He was very professional but not 'snooty', down to earth, knowledgeable and made us feel welcome. We have viewed tonnes of houses recently with tonnes of agents, but Aiden was brilliant. Can't fault him. Thanks Aiden :)

S. O.

After going through house hunt with several agents without good result, I then spoke to Gal at white gate who booked me in to see the beautiful Megan (mortgage adviser). Megan did all paper works, So within one week of viewing, choosing one of the houses, my mortgage was approved. I couldn't believe that was possible. Thank you Megan for all your quick responses and understanding, you and the whole team at Whitegate West Derby rock

A. W.

Having dealt with Spencer and Rebecca I can say that Whitegates West Derby has a professional and very dedicated team. Spencer was very helpful and did his best to facilitate the process. After moving in, I’ve had few questions and points to report which Rebecca got sorted. 5 stars.

R. L.

Richard showed myself and my parents around a particular property and made us feel comfortable and at ease. Super helpful and professional when showing us around, as well as giving insightful advice. Very happy with the service given!

P. W.

Recently signed my new tenancy agreement with the help of Jonathan, really quick and efficient with getting documents to me and the same with signing. Thank you Johnathan. Have also been dealing with Rebecca & Melanie for various other things, everyone is very professional and quick to help and advise.

J. S.

I have just recently sold my property through Whitegates estate agents in west derby, the level of service was fantastic, considering I am based in london I thought it would be a difficult process due to not being in the city, but every member of the staff i spoke to was always very helpful with any queries I had. Especially a big thankyou to Gail and Daisy who helped me with everything and more Definitely recommend anyone looking to sell or rent there property to go with Whitegates

A. G. U.

I have very recently sold a property through Whitegates. I would highly recommend them from start to finish. Cheryl is a joy, a complete professional , promoting the property to the right buyers, as it was a rental investment. Sarah was so on the ball, with very prompt contact with all parties , very approachable and helpful when I was not understanding the next steps or processes. Everyone I dealt with , leaving messages with , etc were excellent. Thank you all.

j. l.

I was nervous attending this viewing and on meeting Richard was immediately put at ease. Nothing was too much trouble for Richard and was obviously well prepared for the viewing. He provided all the information I needed. Thanks Richard.

B. L.

After looking at numerous properties Spencer and the team at Whitegates West Derby were miles apart from anyone in terms of professionalism, service and communication. Spencer`s service was second to none, he couldn`t do much more to help me with everything. Electronic DocuSign and online snagging reporting were great and easy to use. Would recommend to anyone!

J. G.

After looking at many different properties Spencer and the team at Whitegates West Derby were miles apart from anyone in terms of professionalism, service and communication. Nothing was ever too much; from the first virtual viewing of the property to exchanging keys Spencer and the team made everything so painless. Electronic DocuSign and online snagging reporting were great and easy to use. Would recommend to anyone!

D. M.

Just wanted to thank Kelly who's been a Gem to work with during our move. Really nice & professional + she answered any questions we had as soon as we asked and updated us regularly. She literally made this whole process as easy as it could have been for us so thanks again Kelly 🙌🏽

C. L.

Sold my house really quick 🤩 Ross has been great always at the end of the phone

J. H.

Went to see a lovely property today with and agent called Richard. Richard was really professional and welcoming, he made us feel at ease with us being first time buyers . Thank you Richard 🙂

R. K.

Whitegates West Derby have looked after my properties for several years. They provide a first class service with easy paperwork and payment processes. The regular property inspection reports are great for picking up snags early and also for helping to ensure that the properties are treated well by tenants. Whitegates have been excellent at dealing with tenant issues and have always resolved things quickly. The staff in the office are always friendly and get back to you quickly with any enquiries.

C.

I have bought with Whitegates and Caitlin Suleyman, It has been a quality service very informative whilst asking about the property, Caitlin has kept me up to date and also guided us through the purchase, aswell as anything I’ve needed advice and help.

D. R.

Ongoing 10/08/21 Thanks to Rebecca for her prompt and efficient reminders for the handling of compliance certificates and maintenance requirements for the ongoing let. Latest tenancy agreement handled for me promptly and efficiently by Jonathan Kavhiza . Part of a continuation of 19 years quality service representing both me and my tenants. 21/04/21 Whitegates have handled a property for me for the last 17 years. They have provided efficient vetting of tenants, inspections, meter reads, prompt rent payments and reminders for gas inspections. Altogether a good service from approachable professional people. Thanks to all - Doug Rankin

R. C.

My experience with Whitegates has been first class. I cannot recommend Melanie Ryan highly enough, always available and professional. I have no doubt that anyone dealing with Mel with have a first class experience. Thanks Mel!

T. R.

We are only in the early stages of the process of buying a property, however we can't fault Lucy at whitegates west derby. She sorted us a last minute viewing on the property and has been great throught the process. Thank you lucy!

L. R.

These agents have restored my faith in the private rental system and I honestly couldnt recommend then enough. Gail and the team have gone above and beyond to meet my needs and help me complete my application for tenancy. Responsive, professional and so helpful....I look forward to years of happy renting. Thank you!

T.

Kelly M. was extremely helpful and supportive since the first time we viewed the property up till move in and even afterwards. By far, the best letting agent I have done business with!

E. J.

I viewed a house earlier today and Richard from the Sales team escorted me around the property. Richard was by far the best agent I have dealt with, so welcoming, professional and helpful.

M. W.

My contact at Whitegates is Melanie, who has excellent customer service and never gives up on chasing late rental payments. Very happy with the management of my account.

A. G.

I recommend & give 5* to Whitegate Estate Agents without hesitation, I received Excellent customer service From Daisy, Gail Loller, Benny & Chris they were all very helpful & kept me posted through out my Purchase,even though I was in a different city, i was kept well informed of all the stages of purchase. Good results, thank you all @ Whitegates

S. R.

As a landlord you are always going to question the monthly fees. However the sense of security I now have as a result of the professional management of my property can not be overstated. The rent is collected promptly, regular property inspections are undertaken and they provide me with photos of the current condition. Any maintenance issues have been handled quickly and efficiently. More than happy with the service I have received.

S. P.

James from Whitegates has been brilliant helping us move into our first rented house. Thankyou so much for making it a pleasant experience it’s much appreciated.

N. C.

Melanie Ryan from the letting department provided an excellent service. She answered all questions required and resolved the query I had regarding a rental property. I would highly recommend her.

V. P.

My experience has been really positive so far. Spencer was brilliant, always responded to all my emails quite quickly and all my queries were dealt with, usually within hours. Looking forward to the move.

A. M.

My mum recently bought a house from Whitegates and both Amanda and Caitlin were absolutely wonderful and helped and supported her with the purchase every step of the way.

b.

Had a great time in a viewing today wih one of the agents Joseph Harding. Although he appeared misleadingly younger on age from other agents, he proved to be quite a salesman! Professional, responsive to my comments, understood my concerns about the property and took the extra mile to explain additional services the agency offered. I am sure he will be running his own office/branch in a few years. Very pleased and extra stars for the personalised service! Go LJMU Alumni!

M. K.

Very happy to have chosen Whitegates to deal with sale of our house. Have been dealing with Caitlin Suleyman and have been kept in the loop at all times for all transactions. Thanks

J. C.

Going through a stressful journey buying a home has been made a lot easier buy Richard. Professional well presented young man. Thanks so far from Jim and Bern

H. M.

Melanie Ryan is my contact who manages the rental of my property. She is always helpful and very prompt in responding to queries. I am very happy with the level of professional service that I receive.

J. S.

I am a tradesman that has been working for Whitegates for over 10 years, they demonstrate a first class approach to looking after their Landlords, Tenants and trades, and are a great company to do business with. Michelle Standish always ensures that our Invoices are paid promptly. Thank you, Jon Smith Locksmiths.

V. G.

I have been dealing with Melanie Ryan at Whitegates and she has been extremely helpful in providing the information I requested, and in timely manner. It's always a pleasure to deal with Melanie.

J. M.

Whitegates were amazing at organising a house viewing for me. Spoke to a gentlemen called Chris who sorted everything out for me. He kept me up to date with everything I needed to know. The best part was that Chris organised a viewing for me when Whitegates are not even open. Chris definitely went out of his way to help me. Thank you Chris & Whitegates. Top service!

C. M.

Having purchased several properties over the years, this was the first time I've worked through Whitegate, West Derby and it was the easiest transaction of all. The communication, help and support was second to none and the straight talking, knowledgeable honesty especially from Brenda Marsden was above and beyond any Estate Agent I've dealt with in the past. I can whole heartedly recommend them to any buyer or seller. Thank you!!

C. H.

Not normally one for leaving reviews but I felt the need to as Richard white has been super helpful and provided a 10/10 service in helping me find a new property

E. B.

Spencer has been an absolute diamond, finding me a fabulous rental. Would not hesitate to recommend and cant wait to get in to my new home :). Patience of a saint with all my questions!!

J. L.

To Richard and Aidan at West Deby Whitesgates your professionalism in assisting me on trying to find my first property has been much appreciated. Both of your knowledge has been invaluable, thank you.

C. J.

I've had a pleasant experience from the viewing all the way to moving in. Kelly was an absolute dream to work with and she went above and beyond to get me into a house that I love. Would absolutely recommend.

K. O.

Thank you to Joe and everyone at Whitegates for their excellent work during our house sale. They were professional and friendly and I would heartily recommend them to anyone. Thanks again.

i. m.

We have just had our offer accepted on our next family home with Whitegates. Caitlin has been very understanding professional, responsive. Thank you

H.

Please don't believe everything you read posted by tenants; as a landlord I'm taking exception to the claims being made by the tenant who lived at 413 Eaton Road and posted a very accusatory review. There is a dispute mechanism in place that governs return of deposits, I wonder why this tenant didn't challenge ? As a landlord, I have found Whitegates to be nothing but helpful and easy to do business with and, act as a buffer / pragmatic voice between landlord and tenant patiently and professionally.

C. K.

Fantastic service provided by Melanie Ryan, always goes the extra mile for me. I have had properties for some time with Whitegates and both the sales and Rental team are top notch!

M. C.

Gail and the team have been great and took a lot of pressure off from start to finish! Always contactable and had the answers to any of the questions. Would definitely recommend Whitegates.

J. F.

I couldn't recommend the team at West Darby with a higher regard. In particular Spencer and Rebecca who I've worked with throughout the entire process, during which they have been nothing but professional, helpful and prompt with responses and updates. Every email was answered and phone call returned usually within the hour, its been an absolute pleasure.

T. W.

Although we are buying through another agent, Whitegates Caitlin Suleyman has been very helpful in our pursuit of a suitable property.

B. I.

Richard showed me round an interesting property this afternoon in Huyton. Friendly, knowledgeable and professional - hope to see many more properties with him! Good luck 👍

R. K.

Richard was very helpful and answered all my questions and as a sourcing agent myself it was a pleasure to speak to an agent who was professional in his manner and aware of potential of property. Robert Kelly

A. T.

From start to finish of selling our home and buying another Whitegates West Derby were brilliant!! I can't thank them enough for the service provided. Special thanks to Cheryl W, Cheryl D and Brenda, you are fab! Thanks, Ali

S. M. S.

Richard showed us around. He was slightly late but was friendly and helpful. He was knowledgeable about the local area and the property. Great service from Richard.

B. M.

Excellent service, good communication and I felt the staff went the extra mile for me. I live a long way away from the property they sold for me. They did all the viewings and kept me updated. On completion they even read my meters, saving me a long journey. Thank you to everyone at Whitegates West Derby and all the very best for 2018.

A. T.

Spoke to Gail to ask for help on a project of mine, nothing to do with sales or letting, but she had time to listen and helped me find what i was looking for. Even if I got all the church choirs in Liverpool to the sing her praises it still would not be enough! Thank you! Flowers attached x

R. S.

Thank you Rebecca of Whitegates for being soo professional,carrying,friendly, helpful and extremely patient to your clients,I just hope Whitegates knows , what an asset you are for them!!!!!, I will not hesitate to recommend company, May you all have a very happy Christmas x

C. R.

Lucy Noble at whitegates has helped us to find our perfect family home. Professional, friendly and helped us every step of the way.

H. A.

Great Team, who balance both tenant and Landlord interests equally, and look after both. Michelle Standish, has recently, gone the extra mile and demonstrated great customer service, and secured a win - win situation for both parties, thanks Michelle. Darren, is also a marvel at resolving maintenance issues, considerate and efficient and nothing seems too much trouble. Thanks team

G. v. N.

Really pleased with the service offered by Richard. Would be happy to deal with him again.

J. H.

All of the staff are really helpful and friendly but Caitlin has been amazing, providing advice and support at the drop of a hat. Couldn’t recommend anyone else. Thank you Caitlin and Team x

R. D.

I am wanting to buy a property at the moment and have been dealing with Lucy noble she has been so helpful and is so easy to deal with, so professional I would definitely recommend her an Whitegates thank you for Your help Lucy

C. K.

Having recently employed Whitegates to manage my portfolio in Liverpool, I have been very impressed with the level of service provided at the West Derby branch and would highly recommend to other perspective Landlords who want the peace of mind that their property will be managed professionally.

B. J.

I've been so fortunate to have dealings with Bernie ,Joe and the lovely Caitlin fr om the first meeting with Bernie this team has guided me through the process of selling my mum's home Every step of the way they kept me informed and Caitlin was so professional even when i kept cutting her off with my hands free .When i had any queries as soon as i raised them Caitlin would address it straight away and have an answer to my queries as soon as she could .Congratulations Caitlin you are a credit to this branch and you will go far .

D. D.

I am a electrician who works direct to whitegates, I deal with Michelle Standish and Darren Wood who provide a excellent and professional point of contact. Communication is key in my trade and their role is second to none in organising and completing jobs.

D. T.

I have dealt with Lucy, Caitlin and Joe over the last few weeks and all have provided a very friendly professional service and are a credit to Whitegates.

G. M.

Daisy offers a very professional and curteous service. I have used whitegates on a various occassions and every time I have received a top rated service .

l. b.

Very helpful staff. Always there to answer any questions and keep me update at all times. Big thanks to Ross for being so friendly and extremely patient with my mother

k. d.

After having difficulty with estate agents in the past i was nervous about going back down the route, but Gail and all her team in West Derby are absolute stars, as cliche as it sounds i couldn't have got through a purchase and a rental without their support. thanks everyone

D. D.

I was very impressed by the Whitegates staff and particularly Richard White who kept me informed as the house sale proceeded.

H. D.

Viewed a property with Richard White this morning. He was friendly and professional and gave us his contact details in case we had any questions.

A. W.

So far so go, staff are very friendly and professional...just hope the house now sells! 6.4.21 update: house sale has now fallen through twice, due to no fault of Whitegates, but staff are still working hard to get viewings and we're still hoping! :)

J. G.

A smooth and simple transition into our new home, thanks to Spencer who was professional and dealt with all of our problems. Would recommend this place to anyone, landlords and tenants alike.

J. F.

Couldn’t fault the service I received from whitegates I had a property I wanted to rent out and everything was dealt with so quickly and efficiently Kelly kept me up to date regularly and nothing was too much trouble

k. d.

Used whitegates for a purchase and continue to use them to let our property and couldn't fault the service, continuous contact with Mel very professional and she is very knowledgeable, gets back to you straight away and always resolves any issues, has helped our decision in continuing with whitegates for another 12months

C. B.

Everything was prim and proper. Dealt with Caitlin, she helped me with everything and was very helpful. Always keeping me in the loop, very professional. Thanks Caitlin.

M. E.

Went to view a house today richard showed us round the house then gave us some time to talk he was very helpful with questions even when put on the spot! Thanks Richard.

V. C.

I very rarely take the time to make recommendations but felt compelled after marvellous service received in both the management and the letting of my property - they’ve managed repairs and ensure I’m upto date with all compliance matters and filled my propert three time’s now very quickly - particular thanks to Rebecca and Spencer

S. C.

Abby has been a great help to us from the day we were viewing and still checks in on us today to see how were we're getting on. Would recommend Abby and whitegates very highly.

M. R.

From start the start all staff have been great quick to reply and extremely friendly. Megan has been amazing and helped out massively greatly team great service

T. C.

Just been to view a property with your consultant Richard ,who has been extremely helpful,and polite ,and a real credit to the company thankyou ,

L. E.

I viewed a house today, I met Richard at the property he was really friendly and answered all my questions honest and professionally. Thank you Richard!

J. F.

We viewed a house with Richard recently and he was very pleasant and honest.

L. M. W.

Very pleased with the service provided by Rebecca in the Tenant Repairs department at Whitegates. She deals with queries quickly and efficiently.

T. P.

Brilliant service again from Whitegates West Derby regarding managing my property Rebecca has been fantastic with handling all matters concerning the letting and resolving any issues

R. L.

Great professional letting service from my estate agent Whitegates in West Derby village. Efficient, personable and always available, they take the hassle out of letting property.

M. W.

Best experience I've had with estate agents so far. Very professional and have gone above and beyond for us. Absolutely recommended if you're looking to rent!

B. A.

I have had a great experience in dealing with White Gates West Derby, Caitlin and Megan have been very professional and helpful.

F.

We have a good experience with whitegates and Jonathan Kavhiza has been really helpful we recommend and are looking forward to continue working with you ~Winnie

J. R.

i would just like to thank Richard for all of his help and advice he gave me tonight after viewing a property in Richland road.

Y. m. S. e.

Today I visited a house in the Huyton area, Richard showed us the house and explained everything in detail, very delighted with the service

A. V.

Very good and promt service. Im very happy with the new house. was very easy and quick to move in. Thank you Kally ... Quality staff.

L. S.

Richard shown me round the property I viewed. I found him polit and professional at all times.

C. G.

The lovely Richard showed us around the property and was very helpful and professional and answered all the questions we had.

B. G.

We are only in the process of viewing properties. Richard from the West Derby branch was very helpful, polite and professional. Thank you.

D. M.

Great service from Gail, Daisy and Melanie. Always deal with enquiries promptly and are consummate professionals with a friendly and "can do" attitude. Thanks ladies!

a. b.

Pleasure to deal with...Brenda is a tough negotiator but a great person to deal with !!!! I look forward to many more battles with her over the coming months Mr A Bishop .....not yet a property tycoon...but working on it despite Brenda's best efforts !!!!

S. G.

Felt the warmth of professional approach throughout. Advises based on personal circumstances are of high quality and value.

F. I.

I had a view today with Richard, and was really helpful, answered all my questions. Really professional

D. C.

Kelly M was so helpful and made the process of us getting our new house amazing couldn’t recommend her enough 🥰 thanks again x

V. M.

All the staff here where really welcoming and professional.Quick responses to emails and queries that we had. Quick with payments to us. I would highly recommended Using them.

S. M.

Was shown round a property today by Richard. Very professional, answered all questions thoroughly and very helpful. Thank you Richard.

A. M.

Mel has been so helpful throughout a very difficult personal situation. Prompt responses and useful guidance. Thanks so much.

L. G.

Incredible service! James is fantastic and very helpful and very fast turn around. Highly recommended.

S. P.

Would definitely recommend Whitegates West Derby to everyone because of the exceptional , professional , attentive , easy process my sister and I went through because of Abby.

c. k.

my experience with caitlin was a good one great communication and very professional

M. S.

Kelly went above and beyond helping me out, I can't thank her enough, brilliant estate agents.

m. r.

I would like to say a big thank you to Lucy who was professional and efficient throughout and helped us to find our next home

R. C.

After shopping around i was told to use whitegates in the village. after previous let downs from other agents i didn't have much faith but the staff were amazing and the house sale was

f. M.

James was super helpful - always there to answer questions and made the move quick and easy.

M. S.

Richard was lovely showing me around a property keep the good work up

J. D.

Well established and professional agents! I was assured and filled with confidence from the initial Valuation, all the way through to Completion. Highly recommended!

K. H.

Melanie Ryan has given us a very Professional and Great service.

J. L.

Great service and Richard was really helpful. Would recommend.

B. R.

Thanks to Abby from Whitegates for professional and attentive service provided to me in renting out my property.

C. C.

Excellent customer experience as a potential buyer

B. W.

I would like to special thanks Lucy at West Derby branch for all her effort!!! Very helpful and responsive!!!

E. H.

Friendly and professional service during viewings

J. M.

Great service very professional and informative really friendly Richard top guy great professional service

J. C.

Excellent service from whitegates Always very helpful and Friendly. Thankyou.

K. N.

Fantastic group of people staff are brilliant always go above and beyond Bernie Brenda Cheryl Sarah Michelle thankyou all

E. A.

Kelly was great, I couldn't ask for more

S. W.

Brilliant. Done everything they could for me. Lovely girls. Would reccomend them to anybody.

F. S.

Friendly helpful professional service all the way

M. A.

Props to Richard for being very helpful and informative 🙌

A. J.

Thank you very much Melanie, great help.

t. 9.

Richard was there early and very professional

C. J.

Thanks Richard for all your help today

R. B.

Very professional and efficient firm

M. G.

Very excellent service

E. M.

Brilliant

S. D.

Excellent

M. J.

Great customer service!!!!

j. r.

My mum has just sold her house through whitegates west dberby from start to finish of what was a very stressful experience through outage staff at whitegates helped my mum.especially Ross who gave her all the time and patience she needed he was always on the end of a phone to help with her queries and worries Also Bernie treated my mum with lots of care and made her feel at ease they all give great customer service ifrom Gail the owner and down to the staff on the floor its a great personal service and both Ross and Bernie went above and beyond to help my mum I would highly recommend this team based on the great personal service you get

M. C.

M. R.

A. Y.

S. H.

k. k.

K. G.

A. F.

E. C.

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