Reviews of Russell Collins. (Real Estate Agency) in London (London).

Russell Collins

67 Reviews

65 Comments

Real estate agency

Real estate agent

72 S Ealing Rd, London W5 4QB, United Kingdom

Description

Information of Russell Collins, Real estate agency in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Russell Collins

Reviews of Russell Collins

J. G.

Russell Collins sold me my house 16 years ago, when I decided to sell I went back to them, as expected the service was excellent, Ray was totally dedicated to selling my property, communication was timely, always pleasant, polite and most of all professional. If you are looking to buy or sell Russell Collins is the agency to use, highly recommend!

A.

The service provided by Ray at Russell Collins was excellent. I required a Probate Valuation and he was extremely polite, professional, responsive, easy to deal with and very efficient. Russell Collins is an excellent local family run independent Estate Agents.

O. R.

We strongly recommend Russell Collins as a highly professional and knowledgeable estate agent. We purchased a flat through them a few years ago, which they subsequently let and managed on our behalf when we lived abroad. We’ve just been through the sales process with them and they were trustworthy, reliable, kept us informed and provided great support every step of the way. Everyone we’ve dealt with has been a pleasure to work with.

P. E.

I bought my house from Ray, sold my house with Ray and in the meantime rented it out via Dean. I cannot recommend them highly enough. Not only do both of them know their area inside out, Ray and Dean are a pleasure to deal with. Both are happy to help and provide advice all the time. I would not use anyone else in that area.

M. P.

We purchased a property through Russell Collins and they were brilliant to deal with. We worked closely with Mandy, who was exceptional from start and finish and I cannot recommend her/the company highly enough.

S. F.

Ray was prompt and professional from the start. He is very personable, and knows Ealing inside and out. After meeting him and other estate agents, I decided to work with Ray because he knew the area and I thought that would help prospective buyers. We continued to liaise through email, as I am living overseas. Ray communicated promptly, was always courteous and kind, and helped for a smooth house selling experience. Highly recommended!

J. T.

So far as we’re concerned, Russell Collins is Ealing’s default estate agent. Ray in particular constantly defies the profession’s stereotype by having honesty, integrity and a genuine commitment to his clients’ needs. We have bought and sold 3 properties through Ray: he has helped make the experience as painless as possible!

R. W.

We bought our house with Russell Collins in 2001, and have just sold it through them 20 years later. We have also observed their reputation grow via multiple neighbours using, and praising, their services over the years. Without doubt, they are a class above any other agent we have ever dealt with, having an unrivalled knowledge of the South Ealing area in particular. Ray Upcraft in particular has a unique level of integrity, honesty and experience that has clearly rubbed off on the rest of the team too. We have seen how he always gives an honest and (what usually proves to be) accurate valuation, compared to rival agents who over inflate just to get the business (and then end up reducing the price). We cannot recommend Russell Collins highly enough and will confidently use them in the future without hesitation.

T. H.

Russell Collins have been dealing with the sale of my deceased mother’s house for me, and having had a fair share of experiences of buying and selling homes over the last fifty years I can say that they are a very competent agency. I dealt with Ray, and was impressed with his sound assessment and approach to marketing what was on the face of it a tricky property. No hesitation in giving them a five star rating.

C. F.

Ray and the team assisted us with selling our flat and finding our new home in the South Ealing area. We felt Russell Collins were very professional and flexible, and we would highly recommend them when buying or selling your property. Ray have an honest and realistic understanding of the market in this area. He is very straightforward, and all of the nonsense you may get with other agencies is put aside, which is a breath of fresh air. Our flat took a little while to sell, but Ray was always on it, patient, supportive and only a phone call away. We highly recommend Russell Collins! Chris & Marinha

{. G.

I highly recommend Ray Upcraft from Russell Collins. I have bought a house through Ray and I have also sold a house through Ray (from abroad) and I couldn't speak more highly about him. Ray is an expert in his field and helped guide me through every step of my sale, including buying the Freehold. Given I was living abroad for the sale, Ray had to go above and beyond with regards arranging house for viewings etc and he kept me looped in through the whole process. He is extremely responsive, trust worthy and has a great manner with Clients. I'm delighted with my experience and I wouldn't hesitate in given Russell Collins 5 stars thanks to Ray.

C. L.

We bought our family home through Russell Collins. Ray and Leo were great to work with; straightforward, honest and very responsive, all the attributes you need when moving home. They made the process seamless and stress free. I would happily use their services again in the future.

j. f.

Have just sold our house through Russell Collins and couldn't recommend highly enough. Their understanding of the local market ensured an honest and realistic valuation..so we didn't have to waste time with totally unrealistic pricing (been there before with other estate agents and lost a few months as a result). Potential buyers were absolutely on the mark, to the extent we had two offers two days after putting on the market. Ray really did go above and beyond, reassured and guided throughout, liaised with the solicitors when information was slow to percolate through, and thoroughly deserves, what we thought to be, a very reasonable agent's fee.

S. H.

Russell Collins (Ray Upcraft and team) must be one of the best estate agents in London: relaxed, down-to-earth pitch; realistic but ambitious valuation; sold in one week! for full asking price; many courtesies and kindnesses along the way. We were selling my late mum's house. They made the whole process human. Professor Stefan Hawlin

B. H.

Simply the best estate agents I have worked with - everyone at Russell Collins is incredibly knowledgeable about the local market and are professional, friendly and helpful. I have both bought and sold through Russell Collins over the years, most recently selling my flat - A big thanks to Leo and Ray for all of their help on helping me to secure my sale!

A. C.

We sold our house with Russell Collins and the sale completed yesterday. Ray and the team were great throughout. Ray is very straightforward and no nonsense - he gave us an honest and accurate estimate for what the house could go for and then found a buyer quickly. The whole process was pretty easy and smooth despite COVID and we’re delighted with the result!

J. C.

We’ve used Russell Collins in respect of both the purchase and sale of our home. Leo, Ray and the team provide a top tier, five-star service and experience for buyer and seller. Nice, trustworthy people too! We found them to be professional, responsive and full of wise advice. They really know the Ealing market. I would highly recommend them.

L. U.

My partner and I have recently purchased our first house, and Russell Collins made it a really lovely experience. We were a bit wary after having encountered some rude estate agents previously in other companies, but Mandy and Ray were just lovely to deal with. They have been very professional, patient and thoughtful throughout the purchase, and even though they work for the vendors, they showed a level of care towards us buyers that I was not expecting. Mandy Kahlon was very helpful and supportive even in the most stressful moments, and made this house-buying process much more enjoyable than we thought it was going to be.

R. R.

Reliable and trustworthy estate agent with realistic valuations. Very good to work with, straight talking, genuine and honest - a rarity compared to many other agents! Very knowledgeable about the local area having been based in Ealing for many years.

Z. K.

We have dealt with Russell Collins 3 times over the past 5 or so years and I cannot recommend them enough. We rented a flat from them, bought our first flat through them and have now sold our flat through them too. The service is incredible - any query we had was dealt with quickly (any issues with the rented flat were also dealt with very quickly) and without sounding like a cliche they are not the "typical" estate agents. They care a lot that you are satisfied and understand very quickly what you want and how to help get you there but are also honest in terms of expectations. Selling or buying is stressful but I have constantly felt reassured by Ray and always felt we were in safe hands - the whole team have been amazing! The service to date has been truly faultless and if we come to sell our next place, we would do it through them! Equally if we ever needed to rent anywhere or rent our place we would only do it through them.

E. B.

Highly recommend Russell Collins. We have used them over the past 6 years, and have had a really great relationship with Ray and his team, both on the buy and sell. Always showing great professionalism and timely communication. Also witnessed very professional and efficient management on the letting side, as they managed the property/tenants of a fellow freeholder.

c. g.

My partner and I recently purchased a property with Russell Collins and we can't praise their work highly enough. Our experience was personable and professional, a huge contrast to the national estate agent chain we had used previously. Our primary point of contact was Mandy (with help from her colleague Leo) who was quick to reply and easy to work with; we are sure that Mandy was undoubtedly instrumental in ensuring a smooth and speedy sale. We would definitely buy/sell with Russell Collins again!

K. R.

I cannot recommend the Russell Collins team enough. From day 1, Ray and his team have been amazing - especially when our sale fell through first time round. Ray, in particular, has been a pleasure to deal with - knowledgeable and responsive. He really has worked tirelessly for us to get our sale over the line. I would recommend RC to anyone thinking of selling their property in South Ealing - you won't regret it.

M. K.

Recently sold our property with Russell Collins and have also previously sold/ bought with them in the last ten years. Ray, Leo and Mandy are always great to work with. Honest and straightforward with advice you can rely on. They're also very responsive and easy to get hold of. Would definitely recommend for any property sales and if you are purchasing a property marketed by them then you're in safe hands.

D. P.

We used Russell Collins in 2018 to handle the sale of my parents house after my mother passed away last year. The sale took some time as we had a bad experience with our first prospective buyer and Ray kept positive throughout guiding us throughout with his experience and knowledge . It was an emotional experience as this had been our childhood family home. Ray was not only sensitive to this but incredibly supportive throughout the process. He went above and beyond helping to find an available builder when work on the porch was needed and even providing a garden overhaul when we realised the sale had had fallen through and the house needed a brush up before being put back on the market. I bought my first and only house through Russell Collins 25 years ago and I would never use anyone else . I recommend them to anyone for a personal and dedicated service.

B. b.

We bought our first house through Russell Collins and they were brilliant. The estate agent, Ray Upcraft, told it to us straight and worked tirelessly to keep the deal together. It was a nerve-shredding, exhausting process and we wouldn't have got it done without all his help and experience. Strongly recommend.

T. W.

Selling my house has been a very difficult, emotional experience after being widowed and no estate agent could have handled it better than Ray Upcraft at Russell Collins. He was sympathetic and sensitive but also wonderful at all the practical details, guiding me each step of the way so I didn't put a foot wrong. He went the extra mile too: recommending superb tradespeople, advising me with my onward flat purchase and generally being a great support. Ray has a superb reputation from 37 years working in this area and he deserves every word of praise. Not everyone cares as much about their work as he does and he surrounds himself with a great, supportive team (Leo and Mandy, you are great too!). Thank you for making a hard time so much easier.

N. M.

Very helpful and responsive during the sale of my Aunt’s house during probate - eg going round to check all well etc whilst legal paperwork went through. Achieved a good price and bill was in line with quote. Happy to recommend to others and would use again.

A. L.

We were first time buyers and having been stung by poor estate agent experiences previously, working with Russell Collins was a breath of fresh air. Quick to respond and just great to work with; from the initial viewing till completion, our agent Mandy Kahlon was excellent and is a credit to her industry. Thanks so much for all your help!

m. k.

Russell Collins are and excellent Estate Agent. They really understand the area and their clients. They are very honest and realistic. Leo went beyond the call of duty with our recent house sale. I am just sorry that we did not find our new house through them. I would never use anyone else to sell my property.

S. B.

I recently sold my flat through Russell Collins and I can’t speak highly enough about the service and professionalism. Ray is a breath of fresh air, as estate agents go; he is honest, frank and not remotely pushy. He has a lot of experience and exhibits this in his measured approach and responses. Would not hesitate to appoint him again.

T. F. J.

Having bought our property with RC eight years ago there was no way we were using anyone else to sell it for us. They are the OGs. No nonsense. No lies. Friendly. Professional. We had three offers within a couple of weeks of the house going to market, all of which were at the price we wanted. Leo, Mandy and Ray were all faultless. Our broker/solicitor also commented on how good they were. Having dealt with many other agents during our move, RC really are the good guys of Ealing estate agents.

c. b.

Ray was a great help while I was buying my house. Everything went very smoothly and communication was great. Ray went out of his way to help me with my sale even tho I was buying through him! Very happy to recommend Russell Collins.

M. I.

An excellent service selling our property from Ray and his team in a very difficult market. We have used Russell Collins several times over the years both buying and selling, and their local knowledge is the best there is. I would highly recommend them to both buyers and sellers.

C. C.

After almost one year of house search, finally we made it! We knew what we were looking for: type of house, location and budget. We approached all the different estate agencies in the area, but we felt Russell Collins was the only agency that has the full grip of the house market in the South Ealing and Northfields area. Leo and Ray proactively reached us with different options, but they understood exactly what we were after. One day, we got a call from them and they said: "We have just got a house you might like it!". That was it! The sales process was nice and fast and they were very handy! If you are interested on a property in the area, Russell Collins is THE agency to go! Good luck! Denisa and Cris

A. G.

Russell Collins dealt with our sale of the family home in Ealing and could not have been more helpful. The process was not straightforward but Ray coped with every twist and turn, always ready with useful advice and insights from his many years of experience. He has an understanding of his clients’ needs and great local knowledge to help them, and is very professional as well as friendly. He doesn’t rest until both parties to a transaction are satisfied. Thanks again Ray!

A. N.

We bought our house through Russell Collins. Good local firm. Thanks to Mandy and Leo for their professional service. Kept great communication between us and the sellers. Definitely would recommend them.

M. L.

Bought my house through Russell Collins in 1986, sold it through Russell Collins in 2021 - nobody knows the market in this area better than this firm. Pragmatic, patient and effective, I wholeheartedly recommend Russell Collins

L.

I have been renting trough Russell Collins since 2015. My experience with them has been flawless and overall the best compared to the many other agencies I've dealt with throughout the years. I can't recommend them enough.

J. H.

Excellent estate agents. Very professional yet had a personal touch. Priced our property realistically meaning there were no unnecessary delays to the Sale. We also brought our property from them and received the same excellent service as buyers. Overall Very helpful. I have recommended them to friends. Thank you

J. C.

Recently purchased a flat through Russell Collins and considering how my solicitor let me down the team (Leo and Ray) could not have been more supportive. I appreciate that their client is the seller but the reassuring way in which they just helped a potentially disastrous situation turn in to a "yes we can make this work for everybody" was a true Godsend! Well done guys, cannot recommend you highly enough!

U. B.

Best in class local estate agents with an excellent knowledge of the area that online agents can never ever match. They have turned around a rather difficult sale and managed the whole process quite efficiently with frequent communication. They have also allowed us to view the property multiple times as we had to do rigorous planning and buy everything new in advance. Five stars to Ray and Mandy !!

J. C.

We were more than happy when we sold with Russell Collins. Leo was extremely professional and patient, always available to speak too and so helpful. We would definitively recommended Leo and all the staff there if you are looking to buy, sell or rent.

e. w.

Fantastic service from a rare breed - an honest estate agent who wants to get on with the job. Ray is an excellent comminicator, hugely knowledgeable, and supportive throught the process. I have used him on all my property sales, and would do so again. Very highly recommended.

A. B.

We are simply satisfied with Russell Collins, they helped us by negotiating a maintenance work with the Landlord, organised the maintenance work and kept us updated till the end. Now we are happier in our rented flat than we ever were. Thank you Russell Collins!

N. S.

We cannot thank Mandy enough, she made the process of buying a property so much easier for us. She was extremely professional throughout the whole process, whilst also very understanding of the difficulties faced when selling your family home. At no point did we feel under any pressure, but always very comforted by Mandy’s calm approach. Thanks, Neb & Dusanka

J. P.

Leo and team at Russell Collins have been outstanding. They went above and beyond to help during this stressful process of buying and selling. Great knowledge of area, very professional and good communications. Would definitely recommend them in Ealing.

K. M.

Had a great experience buying my property through Russell Collins, Mandy was incredibly helpful from the first time I contacted to arrange a viewing and the whole process went smoothly. I would happily recommend them!

K. C.

For me as a tenant, this is by far the best agency I have encountered in London. Excellent service, very reliable, great communication and always super quick to reply to any queries - can only recommend! Many thanks to Paula, Dean and the rest of the team.

J. W.

Excellent service from valuation to sale from Ray and team! Ray had a good perspective on the market, our target buyer and positioning the sale AND he even kept an eye on the property when I wasn’t there!

C. P. P.

Ray successfully sold my house in what is a difficult market. He was honest and straight forward about prices and communicated well through out the process.

s. f.

we have just sold and purchased properties through Russell Collins and were delighted with them.Everyone there was a pleasure to deal with and they are the only local agent I could happily recommend to friends and family.

E. N.

We have had a very good experience so far as tenants. We wanted to move into the property very quickly before the bank holiday weekend and Paul was particularly helpful in sorting things out for us.

S. J.

Recently used RC to sell property. Professional and thorough. Every step went well. No substitute for experience and knowledge of the local area. Highly recommend Ray and the team.

H. T.

Great customer service. Expect honesty, straightforwardness and no hidden agendas. Always responsive and accommodating. I highly recommend.

P. M.

Best letting agency I have ever came across ! Peter and Dean are looking after my housing needs for last 3 years now and are always extremely helpful. Thank you !

D. W.

They know the area well, were always helpful, and happy to answer any questions we had. Would recommend.

K. R.

Many thanks to Ray for putting in the extra mile to get us to completion on our purchase and for keeping us in the loop throughout.

E. V.

Ray and Mandy were great and v professional

W. c.

Very good estate agent

E. H.

Professional

A. G.

(Translated) Excellent customer service. They are always willing to help. (Original) Excelente servicio al cliente. Están siempre dispuestos a ayudar.

K. S.

B. P.

P. B.

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