Reviews of Storeys - Letting Agents In Hackney. (Real Estate Agency) in London (London).
Storeys - Letting Agents In Hackney
Studio 77, Containerville, 1 Emma St, London E2 9FP, United Kingdom
Description
Information of Storeys - Letting Agents In Hackney, Real estate agency in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Storeys - Letting Agents In Hackney
Sunday
Closed
Monday
9am–6pm
Tuesday
9am–6pm
Wednesday
9am–6pm
Thursday
9am–6pm
Friday
9am–6pm
Saturday
10am–4pm
Reviews of Storeys - Letting Agents In Hackney
E. C.So far, we're really pleased with the service provided by Storeys. The team have been excellent. From day one, we've felt that our property is in safe hands! The agency found us some fantastic tenants in just one day, and since then they've supported us with any queries we've had. The whole process has been seemless, which has made our rapid relocation abroad so much easier! We're first time landlords so quite new to the all the processes, so a special thanks to Cortny, who has been there to help reassure us on this new journey and who's resolved all the issues we've had so far in a friendly and professional manner. We would highly recommend Storeys.
T. A.Efficient and reliable company, I need a property in 48 hours and manage to get that sorted for me
C. N.Steven has been super helpful. I highly recommend!
W. W.Fantastic, honest service delivered by well experienced professionals in the lettings industry.
f. p.Very good service received by the staff. I would recommend it!
V. S.A special thank you to Sam Gross for his enormous help!
I. F.Great service, very responsive and lovely to work with!
D. D.Great service, highly recommended
E. B.Great service, very helpful and timely service!
Thank you for everything
a. s.Great smooth service. Thank you so much!
C. S.Andrew is a pleasant person to work with.
U. Z. A.Our agent Josiah is super nice and helpful. We’re happy with the flat he found for us. He’s responsible and does a fabulous job.
c. p.Excellent service, very helpful, efficient and approachable
P. S.Great experience overall.
G. G. R.Andy was really helpful!
K.Services on point.
B. K.When my husband and I decided to rent our flat we did significant market research on agents in our area to find the right team to be our eyes and ears to manage our property given we were moving aboard. The team at Storey is without a doubt the easiest to work with (thank you Cortny, Sam & Jason), made it clear why they were different to your typical high street agents and above all else found us amazing tenants in 1 day. I would highly recommend Storey as a team you can trust and depend on.
B. G.
M. S.
M.
A. T.
B. H.
M. C.I have worked with Storeys both as a landlord and now a tenant and they have been brilliant every time. As a novice landlord, Andy helped guide me through the process, making it all a lot less daunting. Jessica was fantastic when we needed to find a rental flat and I couldn’t be more grateful for her immediate replies, helpful advice and efficiency. Storeys make it happen. Thoroughly recommend them.
N. W.
Q. Y.
O. C.
V. M.
M. H.
D. T.
g. k.A very stressful last minute move was made so much easier by the team at Storeys! We found ourselves looking for a short term let at short notice, not just any short term let but one that would accept our little dog. From the first call to Storeys to moving into our perfect solution five days later these guys couldn't have been more professional and helpful. Particular thanks to Jason & Julie, professionalism is so important but in addition these guys actually care & for that we are really grateful. If I could rate higher than 5 ⭐'s I would.
Gabby, F & Vinnie (the dog).
A. Z.I have received an awesome assistance by Joe. He has been quick, helpful and very kind with helping me find a flat. I am very happy and satisfied with the service that he has provided me!
L. H.Have been dealing with director of Storeys who has been very proactive in sorting maintenance. Thank you!
L. D.I have been dealing with Sam Gross throughout the process of buying my first property and he has been absolutely outstanding. He is extremely quick with coming back to me, very helpful and has managed to assist all of my needs just how I wanted them. I would highly recommend, as it has been nothing but a pleasure and stress free!
R. B.Storeys and Lucia in Hackney branch, have been very good at sending information over for the new property I am renting, very professional and friendly. They have been able to answer my questions and I am very confident in recommending them and using them again. Very happy with the business, thanks!
R. T.We are first time renters in London, and Sam from Storeys helped us through every step of the process. Communication was amazing, and we were able to receive help on any questions we had. Would 100% recommend, and if we need to rent in the future will definitely be returning for our future properties.
B. W.I've been recently moved out of my flat and just want to say a massive thank you to Storeys especially Julie and Uzma they have been amazing. Always helpful, comunucative, aproachable and professionoal. I would highly recomend these guys.
J. U.Storeys have recently secured a professional tenant for our one bedroom apartment in Shoreditch. A huge thank you to Sam from lettings for providing us with the professional service we expected. We felt Sam went above and beyond in every aspect of the way, keeping us informed of all the progress until he managed to find the right person suited for our property. Sam is a real asset to Storeys and has in-depth property market knowledge to share at hand. We would highly recommend to use Storeys and in particular Sam, for lettings purpose, for anyone looking to do so.
J. W.Let my flat in Hackney within 3 days. Honest and professional letting agents. Andrew was great from the start and would highly recommend. A added bonus is that they managed to find a brilliant tenants, lovely couple.
Z. H.The team generated viewings within two days of listing, with offers and signed up tenants within 3 days of viewing. I was kept informed of every stage from viewings to signing tenancy. A super fast and efficient team - special thanks to Andy, Sam and Julie for sorting out all the necessary and removing all the stress! Highly recommended and the best managing agents I’ve dealt with to date.
A. W.Storey's are the best I've come across in East London!
I had other agents who were struggling to let my property during the COVID situation and things were getting quite stressful.
Then I contacted Storey's and they moved really fast, made some suggestions and communicated really well. All was much better than the other agents.
Generally we all know of the Estate Agent reputation! I can assure you Storey's are not like that, they're genuinely good at what they do and care about their customers. Highly recommend.
L. G.Storeys are simply above and beyond. We have been working with them for a number of successful years. Julie our direct contact makes sure tirelessly that things run smoothly especially through these complex times. Sam is consistently working hard for us and all exert true professionalism. People matter to Storeys and they exude this value.
N. M.Was extremely happy with Storeys. Warren was our point of contact, who was genuine, professional, and very responsive to messages - which made the whole process quick and super easy! A pleasure to work with!
Great bespoke properties and website, and really liked the video tour that was provided.
I definitely recommend these guys!
C. F.Storey’s is a trustworthy letting agency that have been really responsive and prompt throughout. Jessica was always ready to help and really easy to talk to! Would recommend.
T. Y.Sam Gross from Storeys helped us find a lovely flat recently. He is very professional and friendly. It was quite stressful finding a flat, especially during this time, but the process from Storeys was really smooth and easy and they were super helpful. I would highly recommend this estate agency.
M. I.Outstanding services from everyone at Storeys.
In particular, Sam Gross helped us to find a lovely flat. Sam is extremely professional, friendly and very punctual; he went above and beyond to help us with the referencing process and completion of the tenancy.
I would highly recommend Storeys to anyone.
L. R.Finding a place is never easy, but I can happily say I've had the best experience so far with Storey's. I've been looking for a place and Jason B has been extremely accommodating and helpful throughout this process.
Will for sure be sticking with Storey's for the future.
Thank You Jason
D. K.A pleasure to do business with Andy and his team. Found us excellent tenants and went way beyond to make the letting process as easy as possible for me and the new tenants.
So refreshing to find agents that actually take a personal hands on approach. Happily recommend them and have done so.
a. s.Don't waste your time, call them. Thanks storeys team, you make dreams come true! Very good experience, easy and smooth. Definitely highly recommended.
B. W.I've been in contact with Josiah regularly over the last month and he's been extremely helpful, informative and super responsive. A great asset to the team!
Hope our paths cross again in the future Josiah, as I know I'll be in safe hands.
H. M. (. A.Warren at Storeys was excellent. He was extremely professional, and responsive to messages, answering any questions I had. He was upfront and honest and generally very helpful. I found a great new place to live in London, despite still being in lockdown and am really happy in my lovely new home! Top quality service, thanks!
Haylee
L. C.I am beyond impressed with the hard work, dedication, and thoughtfulness that Storey's put into finding/securing a property for myself and my friend--especially during a pandemic!
My friend and I recently had to pull out of deposit contract because another estate agency attempted to coerce more money than was agreed upon from us. They had not only repeatedly lied to us, but also sent us rude emails with empty threats and very angry phone calls. This left us with no other option, but to forfeit our deposit and try to find a new property one week before we were scheduled to move.
I had communicated with over 20 different estate agents (who were all variations of unhelpful and impolite) before I was lucky enough to stumble upon Storey's.
Within ONE DAY of sending my request for more information, Warren Williams from Storey's reached out to me, took the time to answer all of my questions respectfully, and got me situated with an incredible property. The Storey's team managed to make what was previously a very stressful situation, absolutely painless and I am so grateful to them.
In the future, whenever I am in need of a property, I will make sure to come to Storey's first. They are more than accommodating, incredibly considerate, and truth be told the best at what they do.
N. B.Very happy with Storeys' services, in particular Warren who was very professional, very responsive and made me feel safe about arranging viewings through videos and concluding a tenancy agreement in distance all the way from France.
Warren went the extra mile by providing me with very useful information about the areas where the different properties were located - which really helped me make my decision!
K. G.I originally had an unfortunate experience with Storey's, where there was miscommunication between the property manager & Storey's that led to my flat being dirty/unfit when I was moving in. The communication generally during the post-offer process with Julie could have been improved.
However, Andy went above and beyond to determine what went wrong and make amends. I appreciate the level of customer service and do think that Storey's is a solid group that cares about their customers.
D. V.The team wouldn’t respond to me after I’d signed the contract and failed to show me the true condition of the property I rented (as I did an online viewing), moreover they kept changing the rent price and when I arrived at the flat it hadn’t been cleaned and was extremely dusty. Very disappointed and will not be using again!
EDIT:
Andy proceeded to contact me after my review, sincerely apologising and tried to make things right. I really appreciated this and I think it does reflect on the fact that storeys care about their customers. He has assured me that the experience that I had will not occur to anyone else in the future.
L. C.Warren at Storeys has been great from start to finish in helping myself and my partner find and secure a property. We viewed, offered and secured the property within a few days and referencing was completed soon after. Highly professional and efficient I would recommend their service to anyone looking to buy or rent.
A. P.Storeys have been a fantastic estate agent to work with, so much better than any of the typical high street agents. We have both found a property to rent through Storeys and rented out our property with them and in both cases they were helpful, efficient and trustworthy with a real personalised experience. Would highly recommend.
J. K.My initial encounter with Storeys was unfortunate. Human error had left a bad first impression and I was unwilling to pursue any of their properties. However, since then they have gone above and beyond to make amends. They've been nothing but friendly, helpful and accommodating after taking my previous review to heart. I have since had a fabulous viewing at a property that has really matched what I was looking for, and spoken with enough of their staff to really know they're a relatable, personable bunch of people who are passionate about their job and company. So it's with great pleasure that I can improve my review and even recommend them as a letting agency who are a cut above the rest.
P.I interviewed a number of agents recently when I decided to rent my flat. Storeys stood out as estate agents of the future. They are personable, always reachable, and team players who love what they do. They rented my flat in only one week for the price other agents said was too high. They now fully manage my property and, as a new landlord, they give me peace of mind because I trust them. Along the way we formed a great relationship and they now feel like a part of the family. Highly recommended! -Petra
L. B.Worked with Sam and he was a great help throughout the process, punctual, informative and not at all pushy (Unlike some previous experiences with other agents!) . Once I had made my decision, Sam was quick on the draw to ensure that everything was ready to go. Thanks Sam!
M. L.I am very satisfied with the services provided by this agency, nothing like some other London agencies. They are very serious, reactive, and offer very good quality flats.
I had to deal with Cortny, and I have nothing to complain about, she was perfect from the beginning to the end, very reactive, and offered me a property that met my expectations.
For me it's a 5/5
Thank you again
J. W.Was very impressed by Andrew when he first visited my property. He was very knowledgeable and really made me feel my property was in have hands as I have had a bad experience in the past with other letting agents. True to their word, Andrew and his team let me property within a week. They even kept me updated every step of the way. I have already recommended Storeys to a family member.
A.Edit: Storeys got back to me very quickly after I posted my original comment and explained that the agent mentioned below had resigned a few days prior without letting them know about my viewing. I appreciate their professionalism and the fact that they got back to me.
Original Comment: I was supposed to have a viewing today (19 December 2020) at 1pm at Axis House. However, the agent never showed up.
Z. S. D. C.Amazing team! Steve was super helpful, and willing to give us the best deal. When he saw a situation that was not ideal, instead of hiding it, he was upfront, and advised us against it. I would 100% recommend Storeys, for anyone who is looking to rent a modern flat in London, at an affordable price.
M. C.We have had an amazing experience with Storeys.
Warren was lovely and made it so that our move was smooth and effortless.
Outstanding service, could not recommend them more!
E.Friendly and professional team. Sam Gross helped us through the end of tenancy check-out, was very responsive to messages and proactively keeping us informed throughout. Overall made the process stress-free!
M. S.I don’t usually post reviews but when I met Steve I knew straight away he wasn’t like the usual estate agents I meet. He’s very personable and the kind of guy you feel safe with and you know he’s honest and listens. I’ve dealt with him last year and I’m dealing with him again for my next property because I know he always gets back to me immediately and try’s his very best to help me. I couldn’t recommend Storeys enough and if I were you I’d ask for Steve to help you find your next home.
A. N.My experience with storeys branch has been the best so far compared to some other estate agents. Stephen made my experience very good was always professional and communicated well. He always responded/ replied to all of my questions and queries we had at the time.
Stephen was very well organised and knew exactly what he was doing! I highly recommend their services to anyway looking.
A. L.Storeys were a huge help when it came to finding and setting up our flat. They took care of everything - including changing over all our utilities. Julie was always very quick to respond to any queries and concerns and was always friendly and polite to deal with.
D. S.I have been using lettings agents for years to rent my portfolio of properties and i have noticed the last few years the general quality of service has been horrific with substandard tenants and the general poor management and communication from inexperienced agents. I was recommended Andy by a friend and although being pessimistic i thought i would atleast see what he had to say . I must say i was very impressed with his friendly approachable manner and his display of knowledge and experience that i gave him a property to trial . He sourced a tenant very quickly with good rent and the key for me was the calmness of communication and how responsive he was . I have now given over my portfolio with confidence as i know i am in good hands .
if you are thinking of renting your property or have had bad experience elsewhere which is very common in this day and age then i would highly recommend meeting with Andy as the quality of service is second to non .
keep up the good work .
E. W.Storeys are an absolutely brilliant estate agent, and I can't recommend them highly enough. I was renting out my central London flat, and stupidly assumed I should go with the biggest agency (beginning with Fox and ending in -ons!) After weeks of zero activity, I switched to Storeys instead, and they sprang into action. Many viewings, lots of feedback, always courteous and punctual and pro-active. The best thing about Storeys is that they care about what they're doing: matching your flat to great tenants, or matching you to a great flat if you're a tenant. It's a personalised, highly professional service, and they're a genuine pleasure to deal with. The owner Andy Blythe is super-experienced, and nothing is too much bother. Best of all, within a week they had rented my flat at the asking price, the tenants have already moved in - they're happy and so am I! Huge thanks to Storeys, and I recommend them 100%
T. A.We are very pleased by our experience with Storeys, my partner and I. They were very patient and helpful as my partner was still waiting for her visa at the time. Cortny was reassuring, professional and of good advice, which helped us go through the renting process smoothly.
P. D.I had a great experience with Sam Gross, he is very professional and reliable. Thank you very much!
F.Highly recommend! everything ran really smoothly and they were always happy to help. I found my flat so fast and I'm really happy with it all.
T. M.The agency helped me and my friends finding a nice place where to live and delivered a good service even with our tight time restrictions. The only downside was reaching out for the agent and property manager and having to chase them to get the deposit money back. Everything turned out to be ok in the end and comparing to many agencies we had a positive experience.
T. M.Sam Gross is very professional and manages his cases with calm and efficiency. It is always a pleasure dealing with Sam on a property transaction, as he is always on hand to provide assistance and ensure a transaction proceeds smoothly.
M. S.We moved to London from another country. They really went the extra mile to make this whole process as easy as possible. They were willing to show us the house late in the evening after official business hours as that was the only time we were available. Even after the lease was signed we still received top notch service. They are very responsive (via phone as well as via e-mail) and helpful with any kind of issue. Their service quality is of a level that is rarely found nowadays! We highly recommend them.
S. C.Steve has helped to make our renting process extremely quick and efficient. Storeys are genuinely a breath of fresh air compared to other letting agents in London. Would strongly recommend their service.
P. D.Whilst looking for our new Home, Storeys somewhat came to our rescue! Steve showed us a variety of properties, all within our desired locations. Storeys have a very different approach from your typical 'Agent'. They made our experience, stress free and seamless. Thanks to Steve, Andy and all the Team!
G. R.Have just rented a property through Storeys and the process couldn’t have been easier. Everything document/money wise is managed online and was really straightforward, Steve was also very helpful and allowed us to do 2 viewings, then a further visit to take some measurements for our furniture. I would highly recommend!
E. P.Warren at Storeys has been wonderful to work with! In terms of speed and ease, my flat search was over before it even started, thanks to Warren. Further, throughout the process he has been extremely available and responsive, which is so appreciated. Thank you!
E. P.Warren at Storeys has been wonderful to work with! In terms of speed and ease, my flat search was over before it even started, thanks to Warren. Further, throughout the process he has been extremely available and responsive, which is so appreciated. Thank you!
s. h.I would highly recommend! Having worked within the property industry myself and having worked closely with Sam Gross previously. I know from my experience that there are not many honest agents who deliver like these guys. Storeys are a fantastic team and provide an excellent all round service.
A. D.I have been looking for a good flat for about 4 months, this is a long time and i have dealt with countless careless agents until I found Storeys and specifically Warren. These guys know what they are doing, they do not give a call just to know "if you are still looking". Warren has been spot-on each time during the research process and locking in the flat. He is extremely available and will understand fast your requirements. Chloe and I cannot be happier. Thanks!
I. K.Warren @ Storeys was extremely quick and helpful in showing me the flat and processing my initial paper work. I am very happy with the property and will recommend Storeys and it's partners services to everyone
S. H.Lettings service has been outstanding! Storeys made our move very straightforward and communication was excellent.
Special thanks to Sam, who was kind and informative throughout the process.👍🏼👍🏼😊
l. R.As a relocation consultant I work with hundreds of agents across London so I believe I am more than qualified to comment on the quality of the service me and my clients receive from Steve Malone and the team at Storeys. I have always found them professional and efficient and have no hesitation in recommending their services
A. J.I've worked with the team at Storeys as both Landlord/client and supplier. Andy and Neil have worked in the local lettings market for years and their knowledge and dedication to their clients shows.
If you're looking for a knowledgeable, friendly, efficient and professional company to handle your letting then I couldn't recommend them any more highly.
T. C.Storeys is THE place to go if you are looking for the DREAM apartment in London! They offer a variety of amazing properties that can match any style and preference... from modern flats to beautiful period apartments in the coolest most convenient locations in the heart of East and Central London! Moreover, I would like to thank Stephen, who has been exceptional and made the whole procedure of finding the ideal place fun and stress free! Highly recommended :)
A. F.Storeys gives estate agents a good name. Very personable, practical, get the stuff they said would get done done. Steve’s a joy to deal with. Would recommend.
J. G.I have worked with Storeys for several years. I usually deal with Mehmet and Yasmin, who are excellent, and have great organisational skills. They have always been polite and professional, and are a pleasure to do business with.
Jae
Ashworth Group
I. A.Exceptional service provided and help you throughout the process to ease the pressure of moving around. Lucia helped me move and is a credit to the profession.
E. A.Was very impressed with how quick and easy all the process was, Steve was really easy to talk to, helped us with everything we needed. Would definitely recommend to use storeys if you looking for a new house.
M. W.Having had a very negative experience with another letting agency, I was apprehensive about renting in London. However, Storeys were extremely professional and helped me to regain trust and confidence in the sector.
With the help of Storeys, I was able to make an offer very quickly and they were very responsive to my queries. The use of the third-party app 'Residently' also helped to provide a high quality and smooth experience as a prospective tenant.
N. B.Have recently let me property through Andrew at Storeys and he was very helpful. I needed to rent my property quickly and that is exactly what happened. Great service from a very happy Landlord.
A. W.Sam Gross has handled sourcing great tenants for many of my portfolio lettings very professionally and always gone the extra mile for me.
J. R.Such a great experience today with Jason Brade. Completely transparent and helpful in answering all our questions. So thorough, honest, and helpful. Thank you so much!
J. T.We gave Andy our flat to market it at the 11th hour, he worked his socks off and found us a lovely tenant ... Personable and bespoke attention to detail, good advice. Highly recommend this local agent who knows the area and looks after both for tenants and for landlords.
T.I have dealt with many property management companies in the last 10 years .
To the point I lost faith .
until.. Storeys !! All I can say is..SUBERP attention to detail ! Thorough , caring, considerate , professional
very different, great experience ! Pleasure ! Thanks
T. B.Working as a contractor for storeys is absolutely fine, works orders are sent for each job and once complete payments are always on time.
a. m.Service provided by Storeys and Warren was great! Highly recommend if you're looking to move into a new flat!
M. I. T. H.I've worked with Storeys for almost 2 years now and I can honestly say thier attention to detail, communication and fairness to their contractors is rare in this industry. Keep up the good work guys.
L. H.I’ve worked with Storeys for 2 years now as a supplier of theirs and can’t speak highly enough of them - they offer a great service to their clients, are forward thinking and are always professional and collaborative.
M. S. (.Thanks to Flutura for honestly the quickest and most seamless flat hunting experience I've had, she got everything done for us quickly and efficiently and was around afterward to help with issues when we'd moved.
J. W.Great lettings agent. Rented from them for 2 years and they were always responsive and professional. Their contractor Steve who fixed issues in the house always did excellent work and was very friendly.
P. L.Finally an Estate Agents that actually give the same quality service to the tenants as they do to the Landlords. Very personable service, on hand to call through every step of the process, highly recommend!
I. J.Have rented with them twice now, each time they have been extremely professional, personable and have helped us find amazing places!
Really like this company and warmly recommend them!
R. L.Storeys look after my portfolio and I can honestly say I am in very safe hands.
Having initially used Sam due to the quality of the tenant he finds, I thought to give the management service a try having spoken to Mehmet who assisted me with a landlord licence.
I would recommend both the lettings service and property management to any landlord looking for a trustworthy agent in Hackney!
E.Warren Williams was excellent to deal with. Extremely informative and always very helpful. I look forward to working with you again, Warren!
m. F.Five star for Oni Hinton!
Very patient and helpful! Thank you so much!
I think I'll still choose Storeys next time.
k. K.Very impressed with service i have received from the sales team at Storeys and in particular Sam Gross ,who has been kind professional and responsive.
s. s.Great service and always helpful. If you want to rent your property Storeys are the first one you should contact
Always very professionally and excellent service
f. D.From the very start of the application process, Julie was always a pleasure to deal with, never a chore. Effective and extremely efficient.
F. R.Warren gave us a 5 star service over our move with quick replies and a great attitude. Thanks for everything !
R. C.Warren from Storeys was very helpful. Unfortunately we didnt find what we were looking for on this occasion but that had nothing to do with the staff, would definitely come back again.
a.Sam and Josiah was very friendly yet professional agents who let our flat in 5days within listing!
Highly recommended!
H. C.Storeys were fantastic, the process was very straightforward and always responsive!
E. I.We have been working with Storeys since they setup.They have been an absolute pleasure to deal with and we look forward to many more years working together.
R. A.Brilliant service from everyone at Storeys, particularly Sam Gross. Very good and convenient online processes also. Thanks.
D. H.Had a great experience- Flutura was really nice and helpful with everything. Storey's respond quickly and professionally!
J. B.Finally... a trustworthy, first class estate agent. These guys tell it to you straight and deliver an excellent service.
P. K.Really great service. Helpful to have a reliable and responsive team, especially when working from abroad and in these difficult times.
S. N.I have dealt with Andy for around 7 years and always been impressed by his professionalism and dedication to the best customer service.
A. J. F. B.We had such an amazing time getting help from Storeys, especially a big thank to Warren! Five big starts from here!
R. K.Now that we've checked out and received our deposits back I would say overall a positive experience thanks to Andy!
g.Great knowledge and advice from the staff, in particular Steve! Very impressed with the attention to detail, would recommend!
I. H.Cortny was and is amazing at what she does. We have been in contact for weeks and she helped me every time with every doubt (even until late at night). Nothing was ever too much for her. She did always everything to help me and find me my dream room! And I did because of her!!! 🙏🏼 thank you Cortny for your amazing assistance and hospitality
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