Reviews of Thornley Groves. (Real Estate Agency) in Manchester (Greater Manchester).

Thornley Groves

136 Reviews

116 Comments

Real estate agency

Real estate agent

493 Bury New Rd, Prestwich, Manchester M25 1AD, United Kingdom

Description

Information of Thornley Groves, Real estate agency in Manchester (Greater Manchester)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Thornley Groves

Reviews of Thornley Groves

j. a. S.

Liam was very helpful explaining everything to my sister and I as we had no clue how to sell a house, belonging to our father. He explained the process, discussing both normal selling and auction, which if we hadn't had to wait for probate was the method we would have used. Liam was very smart, very pleasant and very easy to talk to. We had further agents to see, but we were so impressed, we only saw 1 more agent and cancelled the other 2. I think we knew from the start that they had to impress us more than Liam had done. We would definitely recommend Thornley Groves.

M. S. C.

I would highly recommend Herwald Sales & Lettings - Liam and the team looked after us from start to finish. Thanks for all your help.

A. F.

Karen was very helpful and patient

A. R.

Staff were total experts, explained the process all the way from beginning to end. Always professional and polite. Can’t thank them enough!

B. B.

Thanks to Liam, Amanda and the rest of the team. From start to finish, everyone was professional and friendly and so much help! Thank you ☺️

P.

Went for a viewing today and the agent was great, honestly made my day. Thank you Andrew!

K. H.

I was a landlord and they were a very professional team always there to help and promptly resolve matters, highly recommend this company 10/10

A. H. B. (.

thank you Andrew you made my day, you are the most good person ever i meet in my life I recommend 100

M. O.

Very friendly and professional team. Made the process very painless!

k. g.

Very polite and pleasant and no arguing over deposits.

S. B.

Very helpful and informative. Thanks Laurence and Amanda.

R. C.

Great experience with Thornley Groves in Prestwich. Shout out to Liam, who was very responsive, very helpful, and kept things moving along smoothly. As a first time buyer, Liam made my experience seamless. Couldn't be happier!!

J. 2. G. #.

Amazing service

G. E.

Friendly staff

R. B.

I was having no joy selling my tenanted flat with my original agent. I then got in touch with Liam at Thornley Groves and within two weeks I had secured a sale with zero hassle to either my tenant or myself. Would recommend to anyone. Thank you so much!

L. W.

S. W.

A. G.

I. L.

I had a very positive experience overall with getting some rooms rented out - specifically with Liam Pope of this Prestwich branch. He was very on top of things - kept continuous communications, responded swiftly, assuring and efficient. He also went out of his way - he would response late at night and even weekends to ensure things kept progressing. He was also friendly and patient throughout - maintaining a positive attitude to ensure my worries as a landlord were addressed and gained my trust to know that he will get the job done. One reason I didn't give a 5 star was because I didn't experience the same delight with other Thornley Groves staff. Not that they were bad - they were good but I felt Liam was really a leading example of what they could be. Another reason was that it was hard to reach the offices via telephone sometimes, but perhaps this is not always preventable as there is only so many people that can answer the phone.

M. E.

I would highly recommend Thornley Groves, their agent Karen Filson was so polite and helpful during the viewing, taking time to answer questions thoughtfully. She is one of the best estate agents I've met, such a lovely manner making, the potential renter feel both seen and heard. Thank you Karen, from Moira👍

S. C.

Liam was absolutely amazing in finding me the right apartment. The viewing was arranged within a day. The entire process of moving in was adequately explained by Liam. The paperwork, assistance with moving in, everything was sorted out by Liam (all of this within a week). Hats off to Liam and Thornley Groves!!

L. L.

Liam was polite and helpful through myself and my partners moving experience. Liam was very accommodating and made our experience with Thornley Groves Prestwich branch, brilliant. Thank you Liam and Team!

M. L.

In the process of visiting the apartment, I received very professional service. Karen Filson (Lettings Consultant) was polite and patient in answering my questions. I will give the team a high score for the quality of service.

G. S.

We were shown round a property on fairly short notice by Karen who was lovely and very informative. We then stopped into the branch and spoke with Liam who was really knowledgeable and was able to answer all of our questions.

M. B.

Great team, great people and really helpful. I would 100% recommend. Liam was really nice, easy to talk to and answered all and any questions.

R. M.

Excellent communication. Thorough professional attitude. Helped sell our property in the smoothest possible way. Highly recommended. Thanks Liam & Natasha

W. T. W.

Liam and the team did a great job with my house sale! Every efficient and they never gave up which is testament to their professionalism.

M. B.

Really pleased with the service offered from Liam at Prestwich branch. 2 viewings in the same afternoon were arranged, took time to listen to what we wanted, and offered us 2 appropriate options. We were new to the area and he was also really knowledgeable about the local area. Once we knew we were interested in 1 of the rental options Liam gave us reassurance he would look to arrange this as quickly as possible. When passed over to Amanda to complete applications etc. it continued to be smooth and quick. Thanks again.

P. A.

This is my second time, that I have used Thornley Groves to 'find a tenant' for my rental property. Again, I have been well impressed by their professionalism, their communication, and their expertise, in finding me a suitable tenant, all within a very acceptable time scale. Karen, Amanda, great work! Thank you Phil

L. E.

Karen provided clear communication and a lovely experience when viewing properties. Highly recommend when looking for new home!

B. O.

I have had a very awesome experience as a Landlord-- a tenant leaving, a new tenant identified and settled into the house so seamlessly. Excellent communication all the way through. Genuine interest in getting the right person/people into the house and making sure i was part of that decision Online real time accounting- so kept aware of all transactions Thank you Salford/Prestwich and Manchester Team- Liam, Amanda and Jacob for all the attention to detail. I entrusted my home to them and they delivered. Painless experience which is much appreciated especially when i am so far away from UK.

S. R.

Thornley Groves Prestwich are a very professional, knowledgeable company who helped me find my perfect home. Liam the manager is a lovely, friendly, very knowledgeable person who made the whole process from start to finish a very pleasant experience right from the start, from the first viewing right through to picking up the keys and moving in. This is the first time i have rented privately so naturally, i had lots of questions but Liam answered all of them quickly, pointed me in the right direction and put my mind at rest, thank you and well done Liam and Co!!

E. L.

Liam was instrumental in finding a new tenant for an apartment that we rented out. They also acted as a management agent for the property . This was managed with the highest degree of professionalism. When the tenant moved on after 12 months ,we decided to sel. I spoke with Liam and within 72 hours he came back with two offers .One we accepted . The level of professionalism and care from Liam was excellent. I would highly recommend them for sales ,and rental mangement .

C. F.

All through the long and arduous process of purchasing a property, Herwald's now Thornley Groves, Prestwich, have been very helpful. I was at first dealing with Lawrence who was amenable and friendly and professional. When Thornley Groves took over I was put in the very capable hands of Liam. Again he was friendly, amenable and professional. As I don't drive I needed the keys to be delivered to my purchase property. This was done without question and I was very grateful for that. I shall certainly recommend Thornley Groves , Prestwich to others.

A. B.

Thornley Groves, Bury Rd, Prestwich Manchester is arguably one of the best estate agents I have worked with. Remarkable customer service by this lot. Amanda and Liam should get a raise and the branch should get a 5 star! Great Job!

J. Y.

I'd like to thank Liam for all his help and excellent professionalism. He made the process easy, flawless and quick. The rental market at the moment is so stressful but Liam took all that away and made it so easy. Would highly recommend anyone to use this company. Brilliant company to deal with.

R. P.

Big thanks to Liam and Amanda who helped me a lot with letting my property. Very satisfied with their professional work and excellent service. Highly recommended.Thanks again

N. R.

Karen from the Prestwich office was so helpful and friendly from viewing the property all the way through to getting the keys. Made a stressful process much easier!

M.

Great service from Thornley Groves in Prestwich in the five months since they bought out our local agent. They have been proactive and communicative, offering a caring and professional service. Liam has been fantastic, ensuring that the work required in our most recent buy to let purchase was identified, organised and carried out promptly, with suitable tenants subsequently being found within a day of it being advertised. Liam is assisted by an efficient and dedicated team. We have no hesitation in recommending Liam and all at Thornley Groves in Prestwich.

C. R.

I recently had a great experience with Herald Sales & Lettings finding a tenant for my vacant flat. Everything went smoothly and quickly from the initial meeting to today when the tenant moved in. Liam Pope handled this for us, he is very knowledgeable, professional and efficient. Also a shout out to Amanda who handled the invoicing etc. which ensured a quick turnaround. I would definitely use this service again and can't recommend them enough.

K. M.

From start to finish the process of finding a new home has been great thanks to Liam, fast respons and always being professional and helpful.

A. P.

Thornley Groves arrange the let for my flat in Manchester. They had about six potential tenant viewing arranged within a week. They made the arrangements and signed the papers for a couple with the next week. We found the last tenants previous ones had not told anyone about certain problems. Liam and Raffy have worked solidly to help me get the flat ready within two weeks for the tenants to move in. Raffy has become a DIY expert as well. They have been extremely helpful and done a lot of extra work to get everything ready. I highly recommend their services if you are looking for a good letting agent.

N. M.

I recently moved into a property in Manchester and found the service provided by Thornley Groves exceptional. In particular from Liam, who dealt with me from the start, been very welcoming when I went into the office the first time to keeping me in constant touch throughout, the service was of the highest standard you could wish for, he was friendly, professional & could not be more happy and grateful, 100% would, & have, recommend here to others. Neil Mullen

N. P.

A great big shout out to Liam and team. From start to finish the process of renting my property was professional, quick and smooth. Liam kept me informed every step of the way and because of his help I will definitely recommend 'Herwald Sales and Lettings'. Thank you. Would definitely ate

L. “. M.

Liam and Amanda are fantastic. Extremely helpful and top rate communication. Thank you

n. l.

We have just signed for a property with Herwald after looking for a while. Liam was so helpful with our search. From start to finish Liam and the team were on hand to answer any of our questions and were actively helping my partner and I find the perfect home. Amanda was also extremely helpful. We can't thank them enough. Would highly recommend! Nico

I. R.

I have let my property through Herwald for at least the last 10 years. They provide great value for money, are responsive and i trust them implicitly to ensure their side of the contract is delivered. Statements arrive punctually and the office will get in touch if any repairs pass our agreed threshold. This trust has been reinforced recently when I worked with Liam on a transition between tenants. Liam was professional, very responsive and happy to discuss by videocall. Turnaround on tenants was 1 week, and that included checks and minor works on the property which he arranged very efficiently. I could not have wanted more and from my experience would thoroughly recommend Herwald (Prestwich) and Liam (head of lettings) for management of your property.

B. S.

We have used Herwalds to find our recent and previous tenants for a property we have for rent in Whitefield. The service we receive is excellent. The staff are friendly, helpful and professional. We have recently been dealing with Liam who found us a lovely tenant within days of the property becoming empty. We will continue to use their services in the future which represent good value for money. Highly recommended!

E. T.

We had multiple engagements with Liam when trying to find a new rented home and he was nothing short of fantastic. We had a tricky situation to navigate, but Liam offered complete professionalism and made a stressful situation far less painful than it could have been! Following this, all engagement with Herwald has been met with quick responses and polite interaction. Having rented in Manchester for 9 years I've experienced the worst and best lettings and Herwald have by far been the shining star. Thank you!

S. K.

Great service and I would definitely recommend to anyone looking to rent. Liam was extremely helpful and made the entire process of renting a property so easy and stress free. The entire team made sure to provide support throughout the and were quick to get everything going. Liam and his team really are a great example of what estate agents should be. Thank you.

S. A.

My experience with Herwald has been fantastic - from friendly and open lettings agents and reception staff on the phone, to my experience being shown around a wonderful home by the lovely Andrew. What sets him apart from other agents that have shown me around is that he really took the time to discuss the little quirks of the home, making suggestions, and helping me imagine myself in it. He's the kind of letting agent that landlords dream of, as he's great at really selling a house. I cannot recommend Herwald enough, and I look forward to hopefully moving into a property with you.

N. M.

Really great service Liam and Amanda managed to get all our referencing done in a matter of days Verry happy with there service

G. E.

From first contact throughout the sales process, I have nothing but praise for Herwald’s. Emails always answered immediately, always easy to speak to on the phone. Thanks Antony, knew I’d never have to wait for you to answer any query. Viewing always accompanied and always on site waiting for the viewers to arrive. Everything went through so quickly and smoothly. Thank you so much for making a stressful process much less stressful than I imagined it would be.

W. K.

We were delighted with Herwalds when selling our house. There was an awful lot of issues and delays caused by 3rd parties but Laurence and Anthony stayed on the case and kept us informed and up to date all the way through the journey. We have now sold and moved into our new home in London

D. H.

Brilliant experience. Liam kept me up to date throughout the whole process. It was speedy and very professional. He went out of is way to help whenever he could and made me feel like I was his priority. I cannot fault him or the company and I would definitely recommend. Thanks.

A.

Being a first time renter I was clueless! Liam found me a lovely property at very short notice and kept me informed all the way through the process. Would definitely recommend.

H. G.

My experience with Herwald Sales and Lettings was excellent. The service I received was first class, whether it was answering any queries or showing prospective buyers round my property, the staff were professional at all times. Michael Herwald’s expertise was invaluable and made what could have been a difficult time for me, extremely straightforward. I would not hesitate to recommend them for all their services.

J. W.

Liam Pope has been finding tenants for my rental properties for the last few years, he always provides a very professional and helpful service, as do all the staff at Thornley Grove Prestwich, they are a pleasure to deal with

A. B.

We just purchase our new home that was being marketed by Herwald. The friendly service we received was excellent - from when we first viewed the property all the way through to completion. I feel Laurence goes above and beyond, and continued to help us with a few queries after completing.

M. B.

Had fantastic service from Liam and the team, we had a long process going through more than one property and are happily settle with flexibility on pets and changing up the interior which is a breath of fresh air based on past experience with other estate agents.

L. D.

My husband and I were extremely pleased with the service we received from Thornley Groves who have been managing our properties for a number of years. When we needed to find a new tenant Liam Pope had viewings lined up very quickly and a tenant was found straightaway . Liam kept in regular contact by e mail and phone. Highly recommended.

E. B.

The whole team are absolutely lovely and no enquiry is too small for them to handle and help you with. The whole experience from start to finish was a breeze and so easy and I thoroughly recommend them. Special shout out to Liam and Amanda who have been super informative about any questions I had and were speedy replying to my emails. Thanks again!

s.

I highly recommend, as a landlord, letting with herwald's as they have been so easy to deal with especially as we no longer live close by. The staff have been corresponding quickly and found suitable tenants straight away. It has been very easy as they have dealt with everything.

C. W.

I put my house on the market to let with Herwald's. The process has been very easy and handled very professionally. Liam Pope has made himself available throughout the process and orchestrated minor works on the property in a timely fashion. Tenants moved in yesterday and I look forward to a long relationship with the team at Herwald's. Highly recommended.

R. H.

Absolutely brilliant service looking after a property I rent out in Manchester. They are always on top of everything.

L. F.

Thanks to Laurence and Antony and the Herwald team for all their support with selling my house in such a difficult time. Friendly, professional and kept us up to date regularly. Also really supportive when things don’t go completely as planned which of course they never do! Would recommend to anyone selling their home. Thank you again, Louise.

B. W. S.

I found the process of renting easy and as I was 500 miles from the prospective property I needed them to work through viewing properties Liam was excellent and kept me informed and was available when needed The process was easy and I would recommend them for renting.

M. C.

Very helpful estate agent, listening and communicating, highly recommend to find nice tenants

H. S.

great experience with Karen, very thorough and answered all of my queries very professionally and with a calm approach

S. T.

Very good service provided by Liam, who was knowledgeable, friendly and professional.

M. C.

We chose Herwald as a local estate agent for our property which we rented for over 9 years while we moved to Los Angeles. We decided to sell our property and both Antony and Laurence were outstanding in their professionalism in aiding us with selling. We are truly grateful to all the hard work they put in to assist us. Thank you both so much! Mike & Helen.

m. b.

Great service from our original enquiry to completion on our property. The personal level of service and great communication will make me return again whenever I require assistance. Liam Pope was an excellent agent who was friendly, professional and most of all very good at his job.

J. O.

Amazing service from Liam, he helped me and my partner move up from London and made the whole process stress free! Cannot recommend enough

D. B.

Liam's professionalism & efficiency ensured we were able to settle in our new property on a very short turn-around, he has gone above and beyond for us

J. J.

Karen & Amanda are a pleasure to deal with. They are courteous, knowledgeable, professional and always deal with enquiries very quickly indeed-couldn't ask for more. Thank you

M. T.

Had karen and kayelin at freshfield today was a pleasure to deal with very polite and profesional

P. V.

Today we had a viewing for a house that we wanted to rent with Andrew. He was very friendly and professional. Answered all our questions and the presentation was amazing. Totally recommend.

L.

We have just viewed a property with Andrew, and were blown away by his enthusiasm and friendliness. He was full of great ideas and design tips, and really brought some fun to the house tour :) ! Thank you!

J. M.

Highly recommend for managing your property or selling. We live in the USA, Michael Herwald rented and managed our property in Salford for 3 years, and then sold it for us. Even though we live in a different country, the process was stress free and professional. Laurence was great and kept us up to date on everything.

s. b.

Herwald recently let my flat in Prestwich and I had a great experience with them from beginning to end. Matters were dealt with quickly and efficiently by the lettings team & most importantly the communication was spot on! Would highly recommend!

G. S.

I have been letting out my property with Herwalds for many years now. They are always highly efficient and go the extra mile to help out. Tenants are always quickly found and any repairs sorted out efficiently.

T. Y.

All members of staff are knowledgeable, so that when you phone up you can speak to anyone who answers the phone when you are an existing client. They genuinely want to make things easy for landlords, by organising decorating etc before tenants move in. Staff are always smartly dressed when carrying out viewings.

f. p.

It's difficult to overstate the amount of effort and assistance that Liam provided with regard to the supervision of the renovation of one of my properties. This was an extremely challenging and time-consuming process and he supported me through the entire duration. Dependable, dedicated, thorough and communicative - I cannot thank him enough for what he did for me and have no hesitation in recommending him.

P. K.

Laurence and Antony were a pleasure to deal with during the sale of our house. Communication was excellent and all queries were handled quickly and efficiently. Would highly recommend

K. T.

We are with Herwald Lettings more than a year, they are very professional and resolve any issues with in short time. I like very much their work and response to the Tenants. They have very smooth entry & Exit process. 100 percent i will recommend them without second thought.

N. A.

Fantastic support throughout my move from Herwald’s Lettings team. Nothing was too much trouble for them and every request (there were a lot from me) was actioned quickly and efficiently. Thank you to the whole Lettings teams for making my move as smooth as it possibly could have been.

D. D.

Andrew was a fantastic help. Very positive and enthusiastic. He waited for us even though we ran late due to unreliable ubers. Made us feel welcomed and valued. Would definitely recommend anyone use this agents.

D. R.

Herwald are my 'go to' letting agent. I have used them now a number of times to find and move in tenants. I have found Laurence, Liam and the team to be professional, efficient and competent.

E. C.

Liam was great - very informative and helpful at every turn!

W. L.

Been a tenant for 7+ years and they are simply a credit to the industry. I recently had a serious issue(of no fault to Herwald) to which I spoke with Laurence and he assisted me immediately and all was well within 10 minutes.

P. G.

We have just had a viewing with Andrew, most people who show you round houses just open the door and say on you go but Andrew is not like that at all. He was friendly, chatty, knowledgeable and a great sense of humour, 10 out of 10

M. d. V.

I have recently purchased a property through Herwald and was extremely happy with the service they provided. Shout out to Laurence who was really helpful from start to finish and always happy to help! Well Done!!!

d. c.

The Michael Herwald team have been 1st class in every way throughout my selling. From start to finish i felt they valued my business and were professional and friendly from start to finish. I cannot recommend them enough!

r.

Karen was fantastic. It has been a long time since I have moved, so it was a bit of a shock as to how much things have changed. Karen was very informative, me and my partner couldn’t have asked for anyone better to help us. Plus Amanda in the office has also been great. Would highly recommend this estate agents.

C. M.

Thankyou to Anthony & the Herwald team for all your help selling a recent property for us & for keeping in touch in sometimes difficult situations. Everything went as smoothly as could be & we now have one less worry in our lives.

l. r.

I have just used Herwald sales and lettings to let my property after previously having a terrible experience letting. The service is on point. The staff are friendly and professional. I have been dealing with Liam who I couldn't recommend more.

J. J.

Great service, very professional. Manager Liam was very helpful. Happy to recommend.

E. P.

Michael Herwald were the agents marketing the property I recently purchased. The conveyancing was problematic but Laurence went out of his way to chase the vendor and his solicitor when things were dragging along. My email and phone calls were dealt with promptly and professionally and Laurence gave me the confidence to continue with the purchase when I had doubts and frustration with Latimer Lee, the conveyancing solicitors. If I’m ever considering selling I’d have the upmost confidence in Herewald. Thanks

C. H.

We dealt with Andrew and this was the most stress free, welcoming and efficient appointment I’ve had out of any place in months. Lovely to talk to and so helpful with ideas and suggestions.

L. B.

Would recommend without reserve .I recently let my property with them and the service was second to none despite being in lockdown. Laurence particularly deserves a mention ,kept in touch throughout and always ready to give advice and help where needed

L. H.

A Professional company with excellent customer relationship skills Thumbs up to Joseph Worthington for always going the extra mile!

R. P.

Excellent work guys, what a pleasure to deal in the process of buying our first home. If anything was unclear Laurence and Anthony were on hand to answer anything at all. Highly recommended.

R. B.

Very helpful agents both in setting up a viewing and support in completing necessary paperwork.

A. O.

As a property sourcing agent for a few years and dealt with many Estate agents when it came now to purchasing my own home with Herwald's i have been extremely satisfied with the professional service throughout the process. I hope to deal with them a lot more in the future.

V. W.

I can't recommend Liam Pope at Thornley Groves highly enough. Mine isn't a high value property, but this didn't seem to matter. Liam sold the property very quickly and professionally. Any calls or emails were answered straightaway and he couldn't have been more helpful and hardworking. Not only is he professional, he even offered to get my shopping when I broke my ribs and couldn't get out! How kind is that! I really cannot fault Liam and his team and would recommend very highly to anyone looking to sell their property.

C. P.

Antony, Laurence and the entire team were brilliant during the entire selling process, listening to my concerns and in their dealings with enquirers. I was glad to have them all on my side - thank you all!

Y. A.

Liam provided a perfect service from start to end

P. S. R.

It was wonderful and hassle free experience with Thornley Groves

P. E.

The staff at herald sales and lettings have been extremely helpful for me and helped me find the let that was right and guided me through to completion of the reference process always helpful and knowledgeable and very friendly great bunch of people

T. D.

Very good customer service. Prompt to take action when required.

b. a.

Such a pleasant experience, the staff were very organised and efficient! I would definitely recommend this company.

b.

Liam was excellent He went above and beyond both before and after I moved in. Take a bow Liam and Thank you.

A. R.

Andrew good atttitude happy person very nice in behaviour show us the house, really pleased with him. 5 star

K. T.

Not often these days you meet a team as good as this lot! From Mr Herwald himself to little Jacob, nothing was too much trouble. Thanks for all your help, a pleasure dealing with you.

V. K.

Just moved in to our flat for the year. Herwald made the move very easy and answered any queries we had promptly and effectively.

S. G. D. S. (. G.

Karen Filson has been supporting my wife and I in trying to find a new property, and we have now been successful in locating a place. My wife and I had a lot of specific requests for a place and Karen has been very helpful, patient, and just overall made us feel valued as customers. We have been renting with Thornley Groves over the last year, but have to say that Karen has gone above and beyond to ensure we felt supported and had a specific person we could speak to, to take care of us through the stress of trying to find a place in these very competitive times. Thank you Karen.

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