Reviews of Rook Matthews Sayer Estate Agent in Fenham. (Real Estate Agency) in Newcastle upon Tyne (Northumberland).

Rook Matthews Sayer Estate Agent in Fenham

64 Reviews

53 Comments

Real estate agency

Real estate agency

380 West Rd, Fenham, Newcastle upon Tyne NE4 9RL, United Kingdom

Description

Information of Rook Matthews Sayer Estate Agent in Fenham, Real estate agency in Newcastle upon Tyne (Northumberland)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Rook Matthews Sayer Estate Agent in Fenham

Reviews of Rook Matthews Sayer Estate Agent in Fenham

K. P.

The staff at the fenham branch are amazing. We sold my mother-in-laws house and from the start to finish they were fantastic. Any query we had they were always there to help us and all the communication was 5*. I would definitely recommend this branch. Holly, Steven and Stacey are all a credit to the company. Nothing was a bother to them. They made the sale of the property as smoothly as possible. Thank u so much fenham branch team. Keep up the amazing work.

m.

The staff at the Fenham branch could not have been more helpful from arranging multiple viewings to negotiations with the selling party to picking up they keys to my new home. Communication was excellent from Holly and Stacie. I would highly recommend these over anyone else. Thank you.

J. T.

Rook Matthews Sayer Fenham branch provided me with a perfect purchase experience. They were very enthusiastic and timely to update me with the latest progress. When I finally got the key, they even gave me a beautiful gift box. It's worth choosing them.

C. W.

I can't recommend this lovely, friendly estate agents enough. I bought my first house through them and they were so helpful and supportive. They always kept me in the loop with what was going on and chased the solicitors in order to keep the sale on track.

L. H.

From myself and my mother Susan Hutton thank you very much Steven, Stacey and Holly the three of you have been absolute godsends from beginning to end. Selling a house is a stressful and daunting experience at the best of times but the help and advice and guidance we received from the three of you at the Fenham Branch office was nothing short of amazing. You helped us every step of the way from start to finish. A huge thank you again from the two of us and we will highly be recommending you to friends and family. Sue and Lance Hutton.

E. C.

This is the second time now we have used Nichola, first for our remortgage in 2021 and then now to purchase our new house in 2022 and I would honestly not use anyone else. The service provided is unmatched and no question is too “daft” or request too much effort for her. She goes above and beyond and really works with your best interest at heart, keeping you up to date with communication along the way. Thanks so much Nichola, we really appreciate you!

L. C.

I had a great experience using RMS Fenham from the first visit to going through the sale of the property the team were always available to answer questions and provide updates 😀

R. F.

Rook Matthews have been brilliant! Customer service has been great from the minute the property went on the market. Steven came out to value the property and was professional and understanding of our circumstances. Stacey has been brilliant at keeping me updated and could not of been better at handling our offers and getting the sale agreed - really happy with the friendly and professional service from all the Team! Thanks guys :)

L. T.

The Fenham branch were very helpful and friendly, this was our first time renting a property and they explained the whole process well and kept us updated, also gave us a nice gift box when we picked up our keys

S. E.

Everything that I experienced with Rook Matthews Sayer was straightforward, good communications, polite knowledgeable staff and overall smooth and efficient process.

R.

Good support from Holly who is fast in replying. Wont let you hanging in worries.

H. M.

Great service from the Westend Newcastle branch Manager Steven and staff throughout the purchase of my doughters first home.

J. K.

Great service from the valuation appointment right through to successful sale. The team were friendly, helpful and kept me up to speed. Fantastic survey, I would recommend highly

G. W.

Listed my property with Rook Matthew Sayers as I had previously sold a property through them. Staff are knowledgeable, attentive and communication is first class. I have recommended RMS to friends and wouldn't hesitate to do so again.

D. Y.

100% recommend Rook Matthews sayers of Fenham they have been supportive and helpful all the way even through our sticky patches, and the lovely young lady Holly who has been there always... you are a super star keep up the good work and Thankyou.

P. D.

Excellent service from the Fenham branch. Steven Parker was a pleasure to deal with, a good listener, understanding and always followed through and kept us up to speed with developments. Highly recommended.

j. m.

I have sold a couple of houses with this firm now and they have been very good right through out the process. A special mention has to go to Emma Pottinger who has been really excellent in every way. I would highly recommend them if your thinking of buying or selling. 5 stars from me

K. S.

I dealt with Emma at RMS Fenham when purchasing my flat and she was brilliant throughout the process and very responsive to any calls and emails answering any questions I had. Would highly recommend!

G. O.

We used Rook Matthews Estate Agents in Fenham to rent our apartment in the city centre and they were brilliant. They took pride in the service they offered us and we felt informed throughout the process and delivered an exceptional service. We would thoroughly recommend them.

A. H.

Purchased a home through them. Dealt primarily with Bruce who was great and always replied quickly to any emails but whenever I called the office the other staff were quite rude and acted like you were taking up too much of their time. Would not go with any of the solicitors they recommend either, 2 weeks and hadn’t heard anything so ended up finding my own.

E. H.

I never usually leave reviews, but the service that I received from Rook Matthews Sayers was second to none! I was lucky enough to work with Tom Watson, who really went the extra mile to help me with renting my property. He was an absolute pleasure to work with and I would highly recommend him to anyone looking to rent or sell their property!

M. 2.

I bought my first house from this branch west road. The whole process became easy and Bruce explained us everything very clearly. He helped me to complete the process sooner with less stress. The whole team in the west road branch is excellent.

T. H.

All staff have all been great from start to finish, bought my new home 2yrs ago through them and finally SOLD my old home which completed today ! Thank you to Bruce from the start and then Emma towards the end ! SOLD ! I will actually miss speaking to them it’s been just over 2yrs in today with a slow market - but they have been amazing - they say exactly what they are going to do, always in contact even just an update or chasing things - great service - ThankYou I will definitely recommend to anyone selling as taken care of all the way 5 star

R. H.

Estate Gents get a bad name, but Rook Matthews have been around years and most recently I spoke to a chap, I believe it was Tom, around available properties within our budget. He knew the area very well and was polite, professional and left us comfortably knowing we'll be back to them when we put our property on the market.

G. C.

We did not take a property with Rook Matthews Sayer as they unfortunately did not have the type of property we were looking for at the time however I would certainly recommend Tom and team at Fenham. Very professional, helpful and Tom went out his way for us.

A. M.

Excellent customer service at all times.Highly recommended.

b. m.

Brilliant service..kept up to date every step of the way. Friendly staff . Hassle free sale .

M. V.

Professional and friendly time,they helped me with all paperwork . Many thanks .

W. F.

Very professional and guided me through the process of renting my house out for the first time

A. Z.

All staff were always professional and helpful during the whole process. They were quick to respond.

s. k.

Always there to help, great customer service.

L. F.

Such nice friendly people helped us through every stage by putting extra hours they didn’t have to do

H. T.

Great service, very knowlagable agents. Helped with all my questions. Defo recommend.

S. B.

Got me moved into a fantastic flat very quickly over a bank holiday.

K. C.

Good professional service, had an issue with a missed opportunity but they compensated with giving extra attention to our next search

J. D.

Excellent service from the Fenham branch

A. A.

Personal and professional service. Thanks to Tom and the team.

b. p.

Excellent customer service

M.

Highly professional and nice to deal with.

N. S.

5 stars purely for Sheila

J. I.

Very Helpful, Special Thanks to Tom

J. A.

Good Service and nice to work with

R. F.

Quick.. efficient ... Easy

J. B.

Longest sale ever (felt like it anyway) but Holly pushed it over the line for us! Always a pleasure to speak to and kept me updated by phone and email! Thank you Holly!

R. N.

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