Reviews of Purple Frog (Nottingham). (Real Estate Agency) in Nottingham (Nottinghamshire).

Purple Frog (Nottingham)

315 Reviews

41 Comments

Real estate agency

Estate agent

363 Derby Rd, Lenton, Nottingham NG7 2DZ

Description

Information of Purple Frog (Nottingham), Real estate agency in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

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Open hours of Purple Frog (Nottingham)

Reviews of Purple Frog (Nottingham)

w. m.

Had a viewing a few weeks ago with one of the agents Chris such a polite lad , very helpful. Definitely recommend purple frog to a friend customer service 👌🏾

J. D.

Chris - viewing was good, in detail and had all the information I needed

E. A.

I have just signed my contract for a house next year with Purple Frog. There was a problem with processing the payment of my retainer, but when I contacted staff they were very helpful and resolved the problem very quickly. Leah was especially helpful, responding to emails swiftly and providing an excellent service.

K. O.

Jordan Turner at Purple Frog was very good at ensuring I had as smooth a moving in day as possible. Despite an initial stressful issue of rent payment on the online system, Jordan was able to quickly phone the right line manager to sort this error out, so that I could move in as quickly as possible. As a result, my experience was very positive due to his great customer service. He was a real help on the day and I was very happy with the look of the house when I had arrived! My move in day would definitely not have been as smooth as it was without Jordan's help. Thank you again!

m. s.

Purple Frog have been managing my property for 12 years and Hayley Sheridan and her team have always been professional and extremely responsive to my wishes. Would recommend them for anyone interested to let their property.

D. O.

My name is Dionne and I stayed at one of the properties of purple frog. I did not receive good service at this residence as there was many problems with the accomodation and locals breaking into the residence. However, Zita Goldie was so nice, helpful and could always count on her. I am so lucky to have met her as she was very helpful especially when I was harrassed by someone who broke into the flat. I am so thankful that I have met Zita and I really appreciate everything she has done for me. She is truly amazing and the best person to contact in purple frog, as she always goes out her way to make sure your always looked after. Thanks so much Zita, your the best! Wishing you the best and successes in the future.

T. G.

decided to arrange house viewings with purple frog as I had heard of them before, and saw they had good reviews and wanted to go somewhere a lot better, as I had had many bad experiences in the past with other estate agents dealing with our student house. I spoke to Gemma on the phone who was very friendly, and very attentive about what exactly I wanted in a house. We met with a woman called Poppy who was an absolute delight. She answered all our questions, was very friendly yet professional and made the viewings very easy going and fun too. Will definitely be using purple frog in the future to deal with all student house contracts. Would definitely recommend to anyone in the future.

J. N.

Once we had found our property, we called up and everything was dealt with quickly and efficiently. Cameron did our viewings for our house and kept everything detailed but short and simple, and answered most of our questions, but the questions he couldn’t answer he sent us to someone who could which was great. Would highly recommend purple frog.

R. E.

Chris was very nice and helpful, he explained everything clearly.

C. S.

Amazing service returning our deposit. Was sceptical at first as people had said it was hard to get your deposit returned by purple frog. However. Leah returned our deposit in a timely manner and helped me with all of my queries and worries super fast. We had pre agreed on cost that would be taken from our deposit (a cleaning company to come in and clean our property when we left) and was super brilliant

I. C.

Overall positive experience with Purple Frogs Property so far. Leah was helping us throughout setting up the contract and was a great help to my guarantor , making things easier than we thought.

E. G.

Had a really helpful phone call with Jess. She helped me find out more details of a house I was interested.

l. c.

Based on my experiences as a landlord I would like to recommend Purple Frog, Nottingham for their student tenant finding services. Although I manage the property myself I have always found the staff polite and efficient. In particular, our property manager, Jordan Turner has proven to be professional, helpful and first class in sorting out any small issues that have arisen. Thank you Jordan for your good work!

P. B.

Purple Frog has been really good and has understood that we've got no idea how to rent a house. Emily has been a such a star; we're first years trying to find a house for next year and have really appreciated the help. She's guided us through the process and answered any questions we've had.

L. F.

Had a really good experience here the other day, sadly we didn't find a house for next year, but honestly had such a lovely viewing that it was a real shame. Firstly we arrived a little bit early so we rung the office to ask if there was anyway our viewing could be moved forward and the woman on the phone was very lovely about it and said she'd contact the letting agent who was managing our viewing. Although she was unable to attend earlier as she had other viewings the company were great and sent us a text explaining this rather than leaving us out in the cold and not letting us know. Then when Charlotte arrived it was a really lovely experience, she had a lot of knowledge and we had a great time with her, she even gave us a lift in her car. Likewise although the house that we saw was messy from the current tenants she didn't try to cover up the mess - unlike some agents we had been with - but explain to us that the tenants had already been charged for an industrial clean of the property at the end of their tenancy. So it was nice to have someone who acknowledged the property as it was and explain how it would be debt with. Likewise she wasn't at all pushy and really we had a lovely time with her. It's a shame that the properties she showed us just weren't for us as other than that it was actually a very pleasant experience. Thank you Charlotte and the rest of the team and if we're in need of a house for next year you'll be our first call :D

N.

Communication with company was really smooth, everything was explained in perfect fashion. 10/10 Jordan Turner had a lot of patience with me as my deposit process was quite tricky. But thanks to his guidance everything went really well

K. M.

The entire experience was quick and simple, both Charlotte and Gem helped the gang and I find our perfect house in less than 2 days. Can't wait for next year and will definitely recommend you guys to friends. ❤️

E. G.

My friends and I had a lovely viewing with Purple Frog last week. It was a real shame we did not find the house we were looking for. However, the lady who showed us round, Charlotte, had all the time in the world for our questions and concerns. She was very personable and left a glimmering impression on us all. Thank you Charlotte for your time and to Purple Frog for arranging the viewing!

M. C. C. R.

Really helpful and upbeat agent. Luke Hill helped us find a good student house we loved very last minute after problems with another agency. Was quick and simple, would very much recommend.

H.

Poppy was a great guide yesterday, she comprehensively showed us the houses and acted as a very efficient medium between us and the landlord. She knew a lot about the area and showed us around well. Would recommend her to any future tenants.

C. W.

Marcella was absolutely amazing. I’ve had a difficult time in my house & she was so understanding, helpful and made me feel heard. This is so important to me and she’s made a very stressful time for me a lot more relaxed and positive. She is a credit to Purple Frog.

L.

I booked some house viewings last week with Purple frog, and despite a technial issue leading to my viewings never being registered, Purple Frog were incredibly accommodating and prioritised my viewings for the following day. We were shown around by Tilly who was very friendly and informative. We managed to view three houses in one hour as the viewings were very organised and efficient. I'd highly recommend Purple Frog for students needing to find a house as the quality of housing is really good, as are the rent prices.

C. J.

Viewing houses as first years is a daunting and confusing task when you have absolutely no idea what you're doing... however, purple frog made it as easy as possible and we found them extremely efficient and friendly. Poppy was in contact with us prior to the viewings and has been great at helping us afterwards with the million questions we have had. Arranging viewings was easy and although we haven't decided on a house yet Poppy has been amazingly helpful on giving us further advice and generally being there to help with everything! Originally we orgnaised to view one house but purple frog also arranged for us to view a number of others in the same day similar to what we are looking for and within our budget, which gave us more of an understanding about what we could get and where. This was extremely helpful and Poppy was very friendly and professional throughout the viewings. Although we are still looking I wouldn't hesitate to precede letting a house with purple frog.

a. t.

Very well done tour by Chris, extremely helpful.

N. G.

I am a guarantor and as you can imagine it can be a very stressful process especially for my daughter as I am guaranteeing her first property! However Leah Wyre from purple frog made this process seem a lot less complicated than it actually is, putting me and my daughter at ease. Thankyou for all of your help, I can happily say she is now set up to move in for the next academic year!

D. A.

Spoke to leah regarding the guarantor section of my daughters tenancy agreement and was able to get a completely new contract and an extension with no haste or complications. Now the girls are at ease and have a longer time period to sign their agreements without worrying about anything. Thanks to you !

C. K.

Went on a variety of different viewings with Emily from Purple Frog. She was extremely informative, helpful and gave great advice. Its very refreshing to have an honest yet professional individual who isn't there just to sell dreams but rather match you up with a house tailored to you. Thank you Emily!

B. O.

the agent Luke Hill was a very friendly person to relate to when helping me find a flat for second year. He explained to me both the pros and cons and his personal preference to make sure we made the most comfortable decision. I would definitely recommend Luke Hill when in need of finding a last minute house

C. N. M.

The staff from Purple Frog were extremely helpful with helping us find a student house in Nottingham. They showed us 5 houses that corresponded to our requirements, and we’re always there to answer any queries we had very quickly. Poppy, who showed us the houses was extremely helpful, answering all our questions even after office hours.

J. S.

Purple Frog were very helpful in finding me and my friends the house that we wanted. We were guided by Charlotte who was very nice and very helpful with any questions we had and made sure we got the house we wanted. I’d definitely recommend using purple frog for finding a house in the future.

S.

Poppy did a great job in showing us the houses, answering our questions and getting us the house we wanted. Made house hunting very easy, although the office had doubled booked us. Despite this, we are so happy with the house!

C. I.

Chris helped out greatly with the house viewing and I would highly recommend him for other viewings.

J. R.

Very helpful staff all round, Gemma (letting manager) went out of her way to ensure we had viewings booked that suited our needs. The viewings themselves with Brad and Poppy were also excellent, swift and easy process, very happy!

M. P.

Had a viewing of a flat with a lovely guy called George. Really helpful and straight to the point. :)

T. D.

Good communication and updates for my properties rent payments, maintenance and tenant finding. Hayley Sheridan has been very helpful with all matters regarding ongoing repairs and maintenance quotations as well as frequent emails and calls to keep me updated me on all viewings and potential new tenants. Highly recommend!

K. P.

I had a great property viewing with Chris, would highly recommend

M. T.

Chris was really helpful, and he showed me around the place very respectfully,

L. T.

Luke Hill was fantastic when coming to book our property. From first ringing Purple Frog we were advised on which property would be best for us and he was very helpful and fast to reply to any questions we had about the tenancy. We were able to book a viewing for the property the same day on which we rang up, and he met all our needs with adjustments needed to take place before we moved in. The whole process was made much easier and for a first time tenant I can say it ran very smoothly.

S. A.

Yesterday we booked to go and see some properties to find a student house for next year and had an amazing experience. After initially only booking to view one property, I received a phone call a day or two before the viewing to explain that they had a few properties that suited what we were looking for and that they would be happy to show us around them too. Poppy, who works for Purple Frog, met us at the first property and showed us around, she was really helpful and was able to answer a lot of questions that related to both her experiences as a student and renting houses as well as about the properties themselves. It really helped that she is a student herself as she was able to give sound advice. She was extremely friendly and easy to chat to whilst still being professional. She made us feel confident about our decisions and made sure we were doing what's right for us which was so amazing and led us to securing our home for next year! The houses we viewed were all absolutely stunning, especially compared to other properties we had viewed with other companies and the reception we got from Poppy was far more welcoming and understanding of the financial position of a student than any other. As a company I feel the policies of Purple Frog are really flexible and the initial deposit was a far more manageable amount than what some other companies expected in order to initially secure the property as our own. The full deposit is also far less than other properties. All of the group that came yesterday were really impressed and happy with the experience and I have already recommended Purple Frog to fellow students.

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