Reviews of Scott Fraser. (Real Estate Agency) in Oxford (Oxfordshire).

Scott Fraser

94 Reviews

110 Comments

Real estate agency

Property Rental Agency

Estate Agent

10, Lime Tree Mews, 2 Lime Walk, Headington, Oxford OX3 7DZ

Description

Information of Scott Fraser, Real estate agency in Oxford (Oxfordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Scott Fraser

Reviews of Scott Fraser

C. M. B.

I just came back to our property, and after discovering that my concern was not sorted out yet, I sent a message to Isaiah who works in the head office. My concern was addressed via e-mail, and the next thing I know, the clog in my shower has been fixed on the afternoon on that same day I sent the e-mail. Efficient!

M. M.

Very nice experience very efficient support provided me by the Scottfraser team and in particular by my Property Manager Sophie Moore!

c. m.

Always professional taking the worry out of managing rental properties.

D. B.

Very good customer care, Rebecca was always kind and helpful when we needed any advise or maintenance.

P. h. v.

They made my life easier when renting a place in Oxford while I was abroad

P. K.

A professional and helpful service from Liam (SF). Very pleased.

K. S.

Rebecca Shaw provides excellent and thoughtful tenant support.

A. V.

Fantastic customer care I'd highly recommend they're management service.

H. r.

A professional and helpful service to me as a landlord.

D. C.

M. E. P.

P. W.

Scott Fraser are excellent property managers and we can trust them with our properties and looking out for our best interests - which is important when we live overseas. However it is also important that tenants interests are looked after too - we can't fix what we don't know about - and Scott Fraser are equally efficient at making sure tenants are happy in their homes.

N. L.

Had excellent experience with Scott Fraser and especially with Rebecca Shaw as a property agent. They are quick to respond, keep their promise and definitely did an amazing job with (out of hours) flat maintenance and emergency response.

M. L.

I rented a flat for two years through Scott Fraser, and they were exceptionally responsive, organized, and professional. My property manager was Gareth Thomas, who was very friendly, attentive, and supportive throughout my tenancy. He was always quick to respond to any inquiries or issues that arose, and he made an extra effort to help me navigate an international move. I recommend Gareth and Scott Fraser most highly.

L. D.

With a wide selection of lettings agencies in Oxford, my key criteria for choosing an agency were: reliable, independent and able to take great photos of a property. Scott Fraser came out top! They didn’t disappoint with the photos they took of my flat. I’m very happy with the tenants they found. And Jo is always super responsive to any questions or queries I may have.

A. F.

Hi, me and my family moved to UK last summer's and spend quite a bit of time looking for rental properties and dealing with a number of property companies and agents. Finally we were blessed to deal with Scott Fraser. Both myself and my wife found the company to be very friendly, listening to our requirements, understanding our needs, were transparent and then helped us to find the right place for us. Moreover we are now dealing with Joanna Channon as our property manager and are really happy to deal with her as she responds to our queries and any maintenance request promptly and efficient. Simply put we are very happy.. kind regards. Ahmad Farid, Amina + 5 kids

T. B.

When our boiler broke recently, the Scott Fraser Property Management team were fantastic. They arranged for an inspection the following day and then replacement the following working day. Their effort and consideration meant that, despite the pandemic and recent snow, our broken boiler was replaced within 3 working days, for which we are extremely grateful!

Z. M.

The most professional estate agent in Headington. Very pleased with the letting process. Amy Waller manages our property and is truly amazing. Communicates effectively, efficient and has buckets of patience (with me and the tenant). My parents have had the same experience and recommended Scott Fraser based on their positive experience.

H. G.

Sana became my Property Manager a year ago and during this time I have found him to be extremely courteous, knowledgeable, diligent and professional. He has been immensely supportive in the day to day property management tasks and with his excellent communication and people skills, I believe he is an asset to Scottfraser - A person willing to go beyond what's required.

S. B.

We have only just moved in to our new property with Scott Fraser but so far so good! They have made the transition from one property to another very smooth and I am particularly impressed with the response speed of emails. During working hours, I have received replies within minutes!! Rebecca Shaw has also been very helpful with handling everything so far. 5 stars so far

i.

We've had an excellent experience with Scott Fraser and with Gareth Thomas, who has managed the total refurbishment of our property's bathroom and heating system. This was done under very challenging circumstances – during the days of the coronavirus pandemic and within a very tight time schedule. Despite the many difficulties due to the pandemic, Gareth managed to complete the project right on time and to our full satisfaction. The communication with Gareth was always very pleasant, and he was patient and attentive to our various requests, going out of his way to make sure that all our wants and preferences be met within a reasonable price. We're extremely pleased with the outcome – both the beautiful bathroom and the new heating system. We fully recommend Scott Fraser, as well as Gareth Thomas as a professional, efficient, reliable and pleasant project manager.

N. K.

We had a great experience with Scott Fraser and it's definitely recommended. Any problems or concerns were quickly and effectively sorted. Rebecca Shaw, our property manager, has been professional, kind and helpful and she tried to solve any issues arising as soon as possible. It's a very rear event finding an agency with this high quality services. They made the whole process of moving in/out easy and pleasant for us. Thank you for your amazing work!

U. O. L.

We at Uniheat (Oxford) Limited are pleased to say that we have been working with Scott Fraser for many years, carrying out a variety of plumbing and heating works, plus boiler servicing complete with Landlords Gas Safety Certificates. May we say, it is a pleasure to work for a professional letting agency like Scott Fraser, which appear to always put their landlords/tenants top of their list for service. We are very pleased to have such a positive and good working relationship with Scott Fraser, who much like ourselves enjoy working to a very high standard of customer service and satisfaction.

P. A.

We were very impressed by the professional and timely manner in which our property manager (Rosa Diliberto) responded to our queries. Scott Fraser's online systems for reporting maintenance issues and managing other aspects of the tenancy has made everything smooth for us, even during times when most offices were closed.

L. S.

Scott Fraser have gone above and beyond in every aspect of our tenancy, they are professional and very communicative which has been so helpful! I have felt fully represented and heard as a tenant and recommend them constantly as quality estate agents.

N. P.

Having dealt with Scott Fraser for the rent of a flat during 1 year and a half in Oxford, I really appreciated their professionalism and responsiveness. Dealing with Sophie Moore and Chloe Pugh has been a real pleasure as they have always been responsive and helpful to all of my query. I will be more than keen to deal with Scott Fraser again if I have the opportunity to come back to Oxford!

H. M.

I have been living in a HMO managed by Scott Fraser for 14 months and Rebecca Shaw has dealt with all problems and questions with great professionalism. All responses were fair, quick, and with consideration of the tenants' personal circumstances. Overall, really recommend.

M. H.

My partner and I rented a property through ScottFraser. The renting process was clear and efficient throughout. The property was also managed by ScottFraser and over the year and a half we were there all issues were responded to and/or resolved quickly. The check-out after our tenancy ended was well done and managed neatly through an online portal. All actions were clearly communicated and ScottFraser were very fair with changes to the deposit. I'd really recommend renting through this agency.

m. g.

Having worked alongside Sophie as a maintenance contractor for a previous company I was excited to be asked to work alongside her again for Scott Fraser. She has a great passion for her work and wastes no time in resolving any issues that may arise for tenants, landlords and contractors alike. Everything runs like clockwork when she is involved. I've also come to learn that Sophie isn't alone with her abilities, the property management staff at Scott Fraser are without a doubt in a league of their own.

J. D.

I have worked alongside Scott Fraser and their team for the last 3 years. As a provider of ancillary services to their business, we pride ourselves on a quality service to our customers. It is clear when speaking to tenants day to day, just how delighted they are with the service which they receive from Scott Fraser. Both Anna and Emily are a delight to work with. I have also worked closely with Vicky in Head Office to ensure that processes are compliant and are of benefit to tenants and landlords alike. Scott Fraser are professional, diligent and well respected in their area.

D. A.

Rebecca Shaw has been providing me outstanding tenant support. She's been quick to react to all my queries, and been coming up with efficient solutions to my problems. Edit: In the meantime, after 2 years, my tenancy has ended. The transition could not have been smoother. There were no unfair deductions from my deposit, and the checkout process had gone just as planned.

J. C.

Had a great experience with Scott Fraser over the course of my tennancy, everything was sorted promptly and any issues or concerns were addressed and resolved very quickly. Luke was exceptionally helpful during the move out process as I bombarded him with questions after having a terrible experience with a previous lettings agent in Oxford and was paranoid the same would happen (it most definitely didn't) again; would definitely recommend.

K. E.

We are very satisfied with the service Scott Fraser provides and it's definitely recommended. Unlike other property agents, Rebecca Shaw has always been extremely helpful and kind, and she always shows her willingness to solve any issues and problems arising. I think it is very difficult to find such an agency with this high quality services. It's been wonderful experience so far and many thanks for your outstanding work!

A. H.

Unlike other estate agents and property managers, Scott Fraser employees understand the importance of customer service. Gareth and Sophie are friendly and professional property managers and go above and beyond what you would normally expect from estate agents. They are very approachable, caring, fair and understanding and work hard to assist tenants.

R. C.

Scott Fraser have consistently supported us throughout our tenancy and their communication has been excellent. Natalie has been quick to act for us and remained professional yet approachable with any of our needs or concerns. Highly recommended.

R. C.

Rebecca managed the complete refurbishment of a property very efficiently, keeping the owners informed at all stages. She presented clear recommendations on tradesmen and suppliers, choice of furniture etc and the end result was a complete transformation. achieved in a commendably short timescale. With a new tenant being secured very quickly - and at a very favourable rental - by Scott Fraser, Martina processed the necessary paperwork expeditiously so that the property was vacant for the minimum period. Excellent service all round.

L.

I would like to give 5 stars to Sophie at the Headington Office who is new to the Scott Fraser team. She has demonstrated that she is excellent at client service in regards to a problem we had been having for nearly a year. Her dedication and tenacity helped to rectify the problem in a month. Thank you Sophie, you are a great asset to the Scott Fraser team already and thank you for making our lives so much easier by good communication and reassuring updates. We are very happy to have you as our new port of call.

E. T.

Excellent tenant care and support. A big thank you to Rebecca Shaw who was able to provide immediate help. The main entrance door lock and intercom system have been fixed in a short time under Rebecca's professional management & coordination :) Having stayed at a property managed by Scott Fraser for 1.5 years, I highly recommend this letting agent. The staffs are nice and professional. In particular, Rebecca Shaw is extremely helpful during the course of our stay and also at the end of the tenancy period. Rebecca was able to provide all information we needed and answer all questions that we had. She responded to our queries almost immediately and professionally. She's someone you can trust with no question ask. We are very happy with Rebecca and are sure she can embrace more responsibilities at work :)

G. O.

Rebecca Shaw and the whole team at Scottfraser have been absolutely amazing while we were renting a property. Responsive, attentive and professional. This has been the best renting experience I have had in 10 years of renting in the UK.

K. F.

On belhalf of Niche Communications, It has been an absolute pleasure working alongside Scott Fraser. They have a friendly yet professional work ethic, getting that ever so important balance just right. From the beginning they welcomed me as their account manager and our working relationship has grown from strength to strength. They are one of the best clients I have the joy of working with and couldn't recommend them more highly. Fantastic in every way!

l. g.

Having worked as a gas safe contractor for Amy Waller previously, I was delighted to hear from Amy in her new role as a Property Manager for Scott Fraser. Amy is one of the most organised people I have worked with, she is extremely quick to learn, exceptionally efficient and very professional and I am sure that Amy will be a great asset to the property management team at Scott Fraser - I am very much looking forward to continuing to work alongside Amy in the future. Helpful? Share

L. B.

My property manager is Luke and I would recommend Scott Fraser letting agents in Headington because they work as a team, look after and care for your property, keeping it in a safe condition and up to a good standard. This makes the stay of the tenants pleasant and up to their expectations. (Landlord)

J. C.

I have had the privilege to work with Scott Fraser for over 5 years now as a photographer, capturing their business profile images, for marketing requirements. The professionalism within the team is outstanding and the working environment is exceptional. I would highly recommend Scott Fraser to anyone looking for high quality homes to buy or let in Oxfordshire.

M. H.

Joanna was our Property Manager and was great. It was our first experience of letting and she guided us all the way, efficiently and professionally. She responded very quickly to any queries we had and we felt that we could talk to her about anything however small. It was nice working with Jo and we wish her and the whole team well.

H. C.

Scott Frazer are my landlord's agents. Their service has been exemplary - the very model of how a managing agent should be. Their staff, (particularly Lydia Rayner with whom I have had a lot of contact), are fantastic. Nothing has been too much trouble for them and all issues, whether major or minor, have been dealt with fairly, promptly and in friendly manner. Communications are outstanding. Highly recommended. Thank you.

D. M.

We have been with Scott Fraser for many years and we have always recommend them to our friends because we think they are the best agents. Our properties have been managed by Rebecca Shaw, for a long time now, and we have always had first class service in all our dealings with her.

S. H.

Marchwell Inventories Ltd has a long standing working relationship with Scott Fraser providing an Independent Inventory Service to their landlords and clients since their inception. We have a great working relationship with their Property Managers and have always found their approach and commitment to all aspects of the lettings market both extremely professional and reliable. We would definitely recommend their services as Property Letting and Management specialists to both landlord and tenant.

a. a.

Rosa Diliberto has been more than conscientious, professional and prompt since we have been dealing with her at Scott Fraser. Attending to the maintenance issues as fast as possible. Always available on her email for communication and then chasing up to make sure that the work that was assigned has indeed been completed effectively and properly. A reliable & true asset to the property company she is employed at !

G. P.

We've had a great experience renting with Scott Fraser! The staff are super helpful and friendly - and I was very grateful for their help when I locked myself out of our flat. Even though it was out of office hours, Luke from head office very kindly drove over with the keys to let me back in.

J. N.

Having an allocated account manager - Jo C - in the Scott Fraser office, has given them a real personal touch and far more "in touch" with me than previous years. Having someone (Jo) to just call / email and ask a quick question / query and she responds so quickly. It has made this years rental hassle free and smooth, managing quite a lot of work / cost on the property this year, Jo has been very good at managing cost vs expectation.

P. M.

As a long term renter with Scott Fraser, I can recommend the company whole-heartedly. All Staff I have dealt with so far have been very professional, friendly and helpful. Liam Salhotra was especially proactive in arranging for a deposit refund following the recent change of legislation.

w. H.

We have let our flat through Scott Fraser for a number of years. They are efficient, polite and responsive and take the headache out of a single rental property. We have just had our tenant review and it couldn't have been easier. Thank you Liam !

C. F.

Scott Fraser, and in particular our property manager, have been nothing but helpful, responsive, and caring during the first few months of our tenancy. So far, we are very happy with their services.

J. s.

My company is DMS Property Maintenance and I have worked for Scott Fraser for over 10 years. I mainly deal with their property management centre where they manage all Oxfordshire properties. As well as small maintenance works we also successfully complete larger refurbishment works such as replacing kitchens and bathrooms etc. Scott Fraser project management is highly organised to allow for all trades in the correct order of works. Everyone at Scott Fraser is approachable, very professional and generally a pleasure to deal with and I couldn’t recommend them highly enough.

M.

Scott Fraser have been the most fantastic letting agents - providing the best service from our first contact through to ongoing maintenance. We initially contacted the Headington lettings branch, as complete novices to the rental market. We met with Katie Finch, who was able to give us brilliant advice regarding our property search. Katie understood our needs and helped us find a perfect property, during the Covid-19 circumstances. From viewing the property to having the keys, was an incredibly fast process and we felt supported throughout, thanks to Kierra Lamburn. The move was super easy and we were so impressed with the cleanliness and overall presentation of the property. We have since been liaising with Luke Souch within the property management team. Luke has been fantastic, providing ongoing support as we settle into our new home. Any slight maintenance issues have been resolved within a few days - with no hassle caused. In summary, the entire team at Scott Fraser are fantastic, with an emphasis on customer care putting you at the heart of everything they do! Thank you for everything, Mark and Corey.

S. S.

My property had a happy tenant for six years; he loved the house and its small garden. Nonetheless, I realised that a major refurbishment was urgently needed, and I was dreading the size of the bill! Property manager Jackie was sympathetic to my concerns and organised everything for really good prices. She knows exactly what the market needs and she has great taste. The house now looks fabulous. It’s like new again. It let within hours to the first people who visited it.

K. S.

I have worked with Scott Fraser for a number of years, catering for all of their signage requirements. During this time, I have seen the company expand significantly, and are now arguably the market leading Estate Agency in Oxfordshire. Scott Fraser are recognised for their impeccable customer service, as well as their high end branding which wins them countless instructions. I must say, Jessica in particular is extremely creative in generating new advertising and marketing techniques, consistently raising the brand awareness throughout the area. I would certainly recommend Scott Fraser to deal with any of your property requirements, whether it’s renting out a property, or marketing a brand new development as they really do go the extra mile.

H. C.

Nicola Horner and her team have delivered on their promise of a personal, highly professional service with good quality marketing and sales support. We live in Five Mile Drive and interviewed a few local agents and I felt that Nicola showed the most empathy and recognised the amount of love and care that we had invested into our house over the years. This was interpreted in the marketing and Karen ensured she was thoroughly briefed in order to advise potential buyers on what our house could offer as she showed them around. We were involved in a huge chain and Nicola helped us to keep calm and have faith that everything would move forward smoothly. Nicola also recommended a great solicitor which helped enormously. I would thoroughly recommend Scott Fraser as they enabled us to move to the house of our dreams which will give us a complete lifestyle change in the countryside.

B. D. A. L.

Baldwin Domestic Appliances Limited have had the opportunity to provide services to Scott Fraser for many years now and can honestly say it has been an absolute pleasure to work alongside such a professional and efficient company. We can't recommend their services highly enough!

J. C.

Luke is incredibly helpful and goes out of his way to help the residents linked to Scott Fraser. I haven’t had good experience with other property agents in Oxford, but the people here are top notch!

L. Z.

I have a very nice experience in Headington Scott Fraser. A electrician (contractor) scheduled to change fugeboard in my flat, but he did not come and he did not inform me that he cannot come. I pop in to the Headington office. Arianna ( receptionist) helped me a lot. She called the contractor directly and try to make a bridge between the contractor and me. In the other day, Arianna helped me rescheduled a time to change the fuseboard. I am very happy for Arianna's service, she is very kind and very helpful. Rebecca is very nice too, she applologized a few times for the failed visit of the contractor and she understand me very much. So I have a very nice experience in Headington Scott Fraser because of the excellent staff. Thanks to Arianna and Rebecca for helping me.

G. P.

It has been and will continue to be an immense privilege to work with Scott Fraser, and having provided a property renovation and maintenance service for a number of years now, I cannot fault the very high standards, commitment and professionalism. I continually recommend Scott Fraser for all aspects of property management, be it lettings, sales or investment. I hope to continue working with this forward thinking, dynamic and innovative company for many more years to come. Garry Ponzini MD Ponzini Construction

T. P.

We used Scott Fraser's services for purchasing a small property in Oxford, and were looked after by John Gebbels. We can't say enough to praise him for his help throughout this process. We don't currently live in the UK, and therefore made this purchase from a distance, with John acting as our agent "on the ground" in Oxford. Perhaps the greatest difficulty in making such a purchase from abroad is the sense of uncertainty and lack of confidence involved, and John was extremely helpful in eliminating our concerns in this regard. He was exceptionally trustworthy, knowledgeable, responsible and efficient, and we felt completely confident in his hands. In addition to his professionalism and integrity, John was also very pleasant and patient. He never made us feel that we're a burden to him, or that our concerns are unreasonable or unimportant. Every issue we raised was addressed promptly, respectfully and intelligently. Looking back at the process, we believe that if it were not for John and our trust in him, we would not have been able to bring this purchase to completion. Thanks so much, John! We wholeheartedly recommend John Gebbels and Scott Fraser. The five stars are well deserved!

A. S.

I have had the pleasure of working along side Scott Fraser as a contractor for two years now. Every member of the team are professional and very helpful in assisting us to deliver our service effectively and efficiently as possible. Many thanks Andrew Sloane Sloane Gardening Services

A. F.

I am writing this review in connection with my experience of Natalie Brome as a Scott Fraser property manager. Approachable, courteous, efficient, fair - what else could one wish for? Qualities like these tick all the boxes. To sum up in one sentence, Natalie is a great credit to Scott Fraser.

R. R.

I have always put my utmost trust in Scott Fraser and I really appreciate their kind help and support. Liam has helped me renew my tenancy contract in a very efficient and reliable way and Susanne gives me some useful advice for the maintenance after every routine visit. I would definitely recommend them and hope they will keep their outstanding work!

C. P.

Fantastic agent to work along side. Professional, proactive and extremely high standards. All the staff at head office are amazing and an absolute joy to work with. I wouldn’t hesitate in recommending Scott Fraser to anyone and everyone.

A. K.

We are renting out our house with the help of Scott Fraser for about three years. We are very happy with the services of Scott Fraser, everything is arranged quickly, friendly and professionally. thank you very much!!!

N. L.

I've been with Scott Fraser for two years and have always found the quick to respond and helpful. Joanna Channon has been particularly helpful. I reported a toilet problem at 8pm one evening, Jo replied by 9am the next morning and the plumber was here by noon.

A. C.

I have worked with Susanne and the team at Scott Fraser for over a year now and have been very pleased with the level of service. They were able smoothly organize repairs, execute them to a high standard and keep all involved satisfied.

A. D.

We lived in a Scott Fraser property for two and a half years and moved out in June. I can't speak highly enough of Gareth Thomas who was our property manager, always helpful and quick to address issues and often went above and beyond what could be expected. Very fair in all decisions which can be a rare trait in letting agents!

K. P. H.

My name is Dr Kim Hoang, a portfolio landlord. I have worked with Mr Luke Souch for a few years. I have certainly though that I was right when moving from Premier Letting to ScottFraser to follow Mr Souch. I think that Mr. Souch manages our property and is truly amazing. He is very professional, effective and friendly. I believe that if ScottFraser have all staff members as Mr Luke Souch, it will certainly become the most professional estate agent in Oxford.

J. C.

Scott Fraser provided quick and friendly communication when we (as tenants) had issues with our property. They always act fairly and in the best of interest's of the tenants.

T. S.

Since we have moved into our flat about two years ago we have been overwhelmed by the professional service. Natalie has been dealing with all our requests since the start and has always had a quick solution to our issues and was very helpful. This makes us feel very comfortable, knowing that we have such great support

H. J.

Excellent customer service. I have reported numerous maintenance issues in the first month I lived in my current home, and they have all been dealt with as swiftly and efficiently as possible, often within a day of reporting. I would highly recommend Scott Fraser.

M. M.

Today, during a very cold and snowy day, as we were arriving home, my toddler run out to play in the snow and as I turned back to reach her, the front door of our building closed behind us, leaving us locked out. We went to the Scott Fraser office to request assistance to open the front door. Paige called the head office and Luke has promptly attended to the property. We are very gratefull for the professionalism and fast response. Took just a few minutes for Luke to come to our rescue which was crutial given the circunstances and the adverse weather conditions. Many Thanks Maria

M. E.

I have had an excellent experience with Scott Fraser and their fully managed letting services. Staff are very helpful and supportive. Caroline is my allocated property manager. She is an outstanding support, and keeps me up to date with any repairs, issues and the general status of the property. Highly recommended.

m. a.

I am tenant in one of the properties let by Scott Fraser from last 3 half years.They are very professional and helpful.I have always got a very good response from my property manager & landlord whenever I asked for help.I have got a few new appliances and got property repainted

L. L.

Gareth Thomas and John Gebbels have been an invaluable support this year, finding and renovating a property on which I then received 4 offers for the full price. The quality of the work undertaken by Gareth’s team was very high. Huge thanks to John for his advice and wise insights.

G. S.

Extremely efficient and courteous service from Scott Fraser , providing considered advice during the letting process and very fast response to any points that needed sorting . Amy Waller my manager is a charming professional , with nothing being too much trouble . A pleasure to deal with . I would have no hesitation in recommending this practice.

N. B.

As a recruiter, I always find Julie polite, professional and friendly. Speaking with the team at head office is always a pleasure and the recruitment process there is well structured and thorough with all candidates given due consideration and respect by Julie and the team. Communication is excellent and I am always keep up to date.

S. B.

We found Scott Fraser via Rightmove in 2012, and we have used their services till 2017. Their letting management team is efficient and responsive to the tenants concerns, any issues within the property maintenance etc. Special Thanks to Chloe, Charlotte, Lydia and Lacra.

R. A.

Allen Associates has worked closely with Scottfraser since May 2013, providing candidates for a range of roles within the business. We placed Jessica Clasby-Monk in the role of PA to the Managing Director and she has become an excellent point of contact, successfully managing our relationships with the rest of the team. Jessica is highly efficient, responsive, warm and professional and her role has expanded to include marketing and HR activities. Scottfraser is a great company to work for. The environment is fast-paced, energetic and customer-focused with a real emphasis on building relationships and added value. The company’s commitment to outstanding customer service is reflected in their investment in staff training and development. It is a really positive and cheerful place to work.

S. T.

For anyone who may be considering investing in an HMO property in Oxford I can highly recommend them talking to Luke Souch at Scott Fraser. He has offered me the benefit of his wide experience in this specialist area, and provided valuable assistance in relation to the complicated process of HMO licencing.

F. A.

Really good experience. Rosa was my contact, she handled every problem in a very professional and efficient way. She promptly reply to my emails and found solutions every time.

P. C.

Scott Fraser managed the redevelopment of a basement for us. Frankly, they couldn't have made the process easier nor done a better job. I recommend them very highly.

L. H.

We've rented our flat with them for almost three years now and it's been a great experience. Joanna Channon in particular has been a great help if we had any questions/maintenance help so I'd recommend them! :)

M. L.

After 10 painful years of neglect and bad management by Chancellors our property has been taken over by Scott Fraser a few months ago and the results of their customer service are outstanding in comparison. Our property was extremely run down and in desperate need of some major renovations and Gareth and his maintenance team have saved the day! They have transformed our apartment completely and managed to carry out 10 years of maintenance work in 3 weeks! We were so impressed with their professionalism at handling such s big project in such short space of time. The communication was superb throughout the process and we felt very much informed about the progress. Gareth and his team (Simon, Andrew, Buz and Cuz) have handled everything with such great skill, professionalism and much consideration for myself and my two boys, as we still had to live in our property during all of the building work. Our newly renovated apartment looks absolutely beautiful! Thank you Gareth and your team for your hard work, we massively appreciate everything you’ve done! Milena

L. G.

Very happy with the service provided by Scott Fraser Summertown, both Nicola and Karen are excellent at keeping in touch regularly, offered a very personal service going above and beyond what was expected. Would highly recommend and would not hesitate in using their service again in the future if needed.

S. F.

Fantastic company to work with, Arianna Zandonella Necca, thank you for being so helpful and chirpy. Even when multi-tasking there is always a friendly smile and professionalism that makes everyone feel welcome! Infinitely likable and makes any day of the week feel like Friday.

D. D.

I have only been with Scott Fraser for a few months but if I have needed help or advice they have reacted positively and effectively and as fast as possible. The customer service I have received from Jo has been great!!

P. M. P.

Amy is an outstanding support to us, and clearly a highly able, motivated and professional person to deal with. We could hardly be in better hands...! We are very pleased to be working with her.

a. b.

The team of Scoatt Fraser is the best,is the best agency which one I have heard experience in 3 years.Jhoanna Channon manages our property and she is the best and professional person,always help when something is going wrong .Is a pleasure to work and took with her 😊😊

H.

Any problem we've had has been sorted quickly and professionally. Big thanks to James Macke for liaising with the landlord for wonderful new furniture and for helping us with any problems.

S. P.

Excellent customer service from Rebecca Shaw. I reported an issue with an external door lock which she rectified within 24 hours of it being reported. Couldn't ask for more!

r. m.

Adrian and his excellent staff have sold a number of properties for me achieving good selling prices matched with a very professional and friendly service. Thank you Scott Fraser

J. G.

It wad definitely the best letting agency I 've rented with so far. Very supportive staff and never had trouble sorting out any maintenance issues with the property.

J. M. F. C.

Just now I had a tap leaking, it was an urgent work. It tooks them 30 minutes from my call tasking to repair it to send a plumber who fixed the problem.

L. D.

Good overall experience dealing with Scott Fraser. Adam was our point of contact who was easy to reach and responsive to any requests or queries. Check-in/out process was easy and straightforward. Overall I would recommend them as a letting agency.

C. S.

Very professional, proactive and helpful. I felt their expertise with dealing with potential buyers was invaluable and I certainly felt justified in 'paying for the professionals' rather than selling ourselves.

P. R.

Great client service from the Scott Fraser HO and Property Management team once again in 2018, and especially many thanks to Rebecca S.

J. S.

Rosa, on behalf of Leaders, acted promptly and efficiently to resolve a boiler problem with my tenants in Cheltenham.

R.

As a tenant I would like to say very big thank you for Amy Waller and all staff of Scott Fraser for very professional and helpful work!

G. K.

The Agency providing a very good bespoke solution for clients and special thanks to Rebecca who's energy and professional skills impressed us as a client.

Z. Q.

Excellent customer service and property management, particularly from my property manager, Rebecca Shaw. Sorted out any issues I have had very promptly.

C. T.

Amy and the rest of the team have been very impressive. They are extremely helpful and professional ...nothing has been too much trouble. Highly recommended!

M. W.

I have worked with Victoria Mellor licensing HMOs for a few years now. She represents her landlords and tenants very well.

N. W.

Having worked with several letting agents in Oxford throughout the years I have to say that the way Scott Fraser works is second to none.

A. W.

Excellent support for any issues experienced, professional and friendly front office who turned a negative into a positive, best estate agents EVER, thank you Arianna & ScottFraser 👍

j. g.

Gareth and the Lifestyle team at Scott Fraser have recently managed the refurbishment of the bathroom in my rental property. Communication was excellent and the appointed contractor listened and followed my directions and was helpful in making a number of suggestions to complete the works on time. Very pleased with the outcome and would highly recommend.

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