Reviews of Tortoise Property. (Real Estate Agency) in Peterborough (Cambridgeshire).

Tortoise Property

22 Reviews

18 Comments

Real estate agency

Real estate agent

7 Tabor Ct, Hampton Centre, Peterborough PE7 8GF, United Kingdom

Description

Information of Tortoise Property, Real estate agency in Peterborough (Cambridgeshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Tortoise Property

Reviews of Tortoise Property

R. B.

Thank you to Chris and the team for all the hard work over the last 14 months. It had been such a turbulent time with loosing 2 houses and a buyer but Chris was the constant professional from the start to finish. The photos and the video from Tortoise were amazing. It was such a pleasure to deal with an agent that was honest and was always willing to help. It was nice never having to chase them up for updates as they were always on the ball. Using their recommended solicitors also made the process a lot easier as they were fantastic too. I would have no hesitation in recommending Tortoise property to anyone.

N. G.

The best way I can explain my experience with Tortoise was that it did not feel like I was dealing with an Estate Agent. In particular Mike Mathews was extremely helpful and went the extra mile, as well as being calm when I maybe wasn't. All the extra advice on the house and the area made the whole process, which is always stressful, so much easier.

S. R.

Tortoise are a different breed of Estate Agent. I met Mike Matthews many years ago when I rented a property out, it was obvious from the outset that he was switched on, the way he approached the marketing of my house was head and shoulders above the agent I had used previously. He actually found a lovely couple that rented until I was ready to sell and he made the whole management process completely painless for me. Many years later, we decided to sell our current house. I had tried a number of agents previously, and in fairness, I did actually meet a couple of good agents that appeared to try their best, however, there was always something that disappointed me, be it the photos taken or descriptions written riddled with errors etc. I later learned that Tortoise had expanded and Mike now had a team for both lettings and for sales. At first I was reticent, as in my mind, how could Tortoise be as successful as other agents as they work completely online, thus can’t capture the footfall from window adverts that the bigger chains can. Remembering Mike’s tenacity, I pushed this concern aside and decided to give them a chance. The whole process was a world away from what I’d experienced before. Tortoise quickly arranged a time to visit me, fitting in with my schedule. They spent almost 3 hours photographing everywhere and using their bespoke equipment to create a virtual tour (expertly captured by Don). I noticed Mike walking around making notes, actually taking the time to think about what he would write on our advert (as opposed to just copying from other adverts or pasting something generic). The advert went up a couple of days later and it looked amazing, the photos really captured the beauty of the home we were selling. Within one week, the team had arranged five viewings, all on the same day to ensure we were not inconvenienced by multiple visits on different days. A few days later we had two offers and a bidding war. Mike came to us with both of the buyers best and final offer and we made our decision (this was perhaps the worst part as both couples were really nice). Following this, Mike stayed in touch (as opposed to just brushing me off as soon as he had the sale) he always answers his phone or returns my call if he missed me. At the end of the whole process, we had a number of issues within our chain that resulted in exchange having to take place the same day as completion - neither my wife nor I were in a good place because of this, but Mike was probably the only person I could rely on, and somehow he remained positive and calm at all times. I really cannot say enough about the Tortoise team - whilst my next move will hopefully be some considerable time in the future, I will ensure that Mike and his team are my first and only phone call when I do eventually come to sell again.

D. H.

A professional approach and expert knowledge when selling our rental property, we couldn’t ask for more. Mike quickly compiled photo’s and 360 degree view of the rooms for online presentation. We had existing tenants renting at the time of placing the property on the market, Mike dealt with the liaison sensitively and provided helpful advice which assisted the tenants in locating their next property. Mike arranged the viewings efficiently and completed a report with offers and recommendations which led to a quick and successful conclusion.

C. T.

Thoroughly professional and extremely friendly and approachable. Helen is an absolute dream to work with and Mike has been great throughout too. They have a fantastic team at Tortoise, and have been a great bunch of people and always helpful 24/7. Thank you for the excellent service always.

C. P.

As a landlord I can recommend Tortoise Property for managing your property /properties. They are very knowledgeable and professional on all aspects of rental property. A fast, efficient and reliable service at all times to maintain good relations on behalf of the landlord and tenant. Very important. Thankyou.

A. D.

Mike and his team were recommended to us and I am so pleased we went with them, not only did they spend the time coming to talk everything over, whilst following the covid guidelines very well, they spent time giving us advice about the house we were purchasing and did their own research to help us, they were amazing, so helpful and patient. They made the whole experience so easy and to top it off the video of the property was brilliant, a great touch to have to help advertise our property and I do believe thats what helped sell the property in 24 hours! Thank you again Mike and Chris, outstanding work, we would definitely be using you guys again in the future and would recommend you to family and friends!

L. M.

Very professional and reliable estate agents who will go above and beyond especially during the pandemic. Truly recommend going through this estate agents they have worked really well with my husband and I when there was problems needed to be solved at our rental property. Good luck to all you guys at Tortoise Property in the future. Shout to Mike and Helen who we mainly had contact with.

I. P.

I cannot recommend this company enough. I have worked with Tortoise for many years, firstly in the capacity of a Landlord and most recently they sold my house. From a landlords perspective, I want an agent to put honest, reliable people in my property, make regular and thorough inspections, report faults and provide advice & access to quality tradesmen when I need them. For round about 9 years that's exactly the kind of service I got from Tortoise. I will also add my Tenants were also very complimentary about how they were treated by Tortoise. In short, they took the pain and worry out of being a landlord. Most recently Mike and his team sold my house which went on the market the week before Lockdown. Throughout the whole process they have been very thorough and professional and secured a sale price very close to the asking price which I was extremely happy with. I got the kind of service I expected i.e. Excellent In summary, I think you will struggle to find a better Estate Agent in the Peterborough area.

C. G.

The team at Tortoise acted on our property sale last month, and from the initial marketing of the property right through to the consistent hard work in chasing solicitors, everybody was brilliant. 1) The initial valuation from Chris was done fairly and honestly, and he didn't try to overvalue the house just to gain our business. 2) The marketing photos were the right balance between making the house look appealing, without using camera tricks to present an unfair representation for potential viewers. 3) The valuation and viewings were all handled by Chris, which meant he had a thorough understanding of the house when showing people round. 4) The team were always pleasant and friendly to speak to, regardless of who I was dealing with. I would have no hesitation in using Tortoise for any future house sale.

L. S.

Outstanding Service! Easy to deal with and provided excellent communication throughout our tenancy. Any repairs managed well and as a tenant I felt incredibly lucky to have them as our landlord. We did have another landlord prior to this one as the previous owner sold the property but as the new owner changed the managing agent to Tortoise it’s been a breath of fresh air. I have to reiterate - the communication and the way they handled us as their residents was second none. it was a very personable and friendly service! Keep up the good work.

A. D.

Tortoise Property are easily one of the most credible, professional & tenant focused estate agents in Peterborough. Having rented in the Peterborough area for the past 5 years, I have had quite a bit of exposure to different agencies. Tortoise offer a personal and friendly approach to your rental experience. Things such as being at the other end of the phone at anytime at all, handling any issues swiftly & just offering general support where needed. With Tortoise, you are not just a tenant or a number, they treat you with upmost respect and professionalism. If you are looking for a reliable, helpful and friendly estate agent in Peterborough, I would recommend Mike, Helen & RJ and all others at Tortoise over any other agency. Adam - 3 Years with Tortoise Property in Hampton Vale

R. B.

Fantastic service and always reliable. I can't recommend them highly enough. After having been with letting agents who have ripped us off, it's a refreshing change to be with one with honest values. The staff are so friendly and you can tell that they genuinely care and want to help. There are no hidden fees; everything is clear and upfront, no nasty surprises whenever the tenancy renewal comes around. They're a brilliant company all round; I wouldn't look anywhere else for a property.

S.

Amazing letting agent. Have been a tenant of theirs for almost 6 years now across two different properties. Any issues are resolved quickly and efficiently while at the same time dealing with the staff there is a pleasure. They're always so plesant to deal with and nothing is ever an issue to talk through with them. Couldn't rate them highly enough.

D. W.

Bought a property through tortoise and they were very good. Always available and easy to talk to and get answers

P. W.

Good company to work for, all the best Paul, Four Seasons Cleaning Services

T. K.

P. H.

Contact

Photos