Reviews of Queensgate Residential. (Real Estate Agency) in Reading (Berkshire).

Queensgate Residential

115 Reviews

73 Comments

Real estate agency

Real estate agent

11-12 Gun St, Reading RG1 2JR, United Kingdom

Description

Information of Queensgate Residential, Real estate agency in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Queensgate Residential

Reviews of Queensgate Residential

J. P.

My 4th tenancy renewal was just done with Queens Gate. Haven't even thought of any other agents or shopping around as I always had good a tenancy experience with Queensgate. Never had to wait for a repair or a maintenance. Everything runs so perfectly with them. Thanks team.

M. E.

Been with Queensgate for 11 months and wouldn't leave our lovely property if we wouldn't have to! Alvaro, Marco and Sam have been very respectful and considerate, always answering out questions and helping to make the move-in and move-out easier! ☺️

V. C.

We would like to say thank you to Samian and Marco for helping us for renting our first apartment. The process is smooth all the way through. We have a good impression with their pleasant manner. They are patient and quick response our enquiry. Samian even talk with our landlord about the rental rate on our request. And also, get someone to repair the abnormal of the water heater immediately for us. They are professional and friendly. We recommend the agency of Queensgate Residential.

B. B.

I have a had quite a good experience with Queensgate. Marco, Samien and Alvaro are very responsive and fast at helping with enquiries which I very much appreciate! They were also quite supportive before I started renting with them.

C. M.

Queensgate Residential are working with professionalism and are very helpful, always willing to provide their best service. A big thank you to our agent ,Samian Waess who was kind and was helping us with any queries we may had regarding the flat. He is friendly and showed patience with us.

K. M.

I just went through the process of renting for the first time as a lead tenant with Queensgate and Marco made it so easy and simple. He has been very helpful throughout the entire process and responds to messages super quick! I would recommend Queensgate to anyone renting for the first time as they are very supportive and willing to answer any questions!

v. p.

Having recently moved into a property managed by Queensgate Residential estate agents, I would like to commend Alvaro for his excellent service. I have been through various agents on the flat hunt front over the last month and the professionalism shown by Alvaro exceeds all their competitors by far. Alvaro knew the details of every flat at the back of his hand, and was able quick to advise on any questions that I had. Upon selection of the apartment , Queensgate handled the deposit and referencing procedure in a professional manner. Alvaro was very patient in explaining the deposit system, a third party referencing agent was engaged prior to accepting one's tenant application, and I had the opportunity to read and sign the tenancy agreement before paying the full deposit. Other helpful documents such as those of the apartment's EPC rating, the how to Rent Guide and a deposit protection scheme info sheet were also provided. On the day of the check-in, a professional third party agent was also on hand to provide an inventory report. There were a few maintenance issues prior to moving in which required sorting and Alvaro was kind and swift enough to guide me on the procedures. I am grateful for the team's outstanding service thus far and look forward to continuing my relationship with them. Keep up the good work.

Z. O.

I have recently moved into a Central Reading flat and would like to commend Marco and the team for their impeccable service. From the get-go, Queensgate was extremely responsive in entertaining my rental queries and in securing flat viewings that were suited to one's needs. Having done viewings with two other agencies, I can attest to Queensgate's professionalism - Marco knew the details of every flat at the back of his hand, and was able to advise on factors to consider when deciding between flats. Once we had decided on an apartment, Queensgate also handled the deposit and referencing procedure in a professional manner. Having had some prior negative experiences with private landlords, I was wary of putting down upfront payments and the like. However, my fears were assuaged by the way in which Queensgate handled the process - Marco was patient in explaining the deposit system, a third party referencing agent was engaged prior to accepting one's tenant application, and I had the opportunity to read and sign the tenancy agreement before paying the full deposit. Other helpful documents such as those of the apartment's EPC rating, the How to Rent Guide and a deposit protection scheme info sheet were also provided. On the day of the check-in, a professional third party agent was also on hand to provide an inventory report. Having rented multiple times before, this has been one of the most professional check-in procedures that I have experienced. The detailed inventory report has also been done via a web platform where one can directly upload photos and contest what has been captured on the initial draft. I am grateful for the team's outstanding service thus far and look forward to continuing this positive working relationship.

n. r.

Queensgate Residential went above and beyond to make our recent move as easy as possible. Special credit to Mr. Marco Lemo, Marco was a fantastic source of professional and friendly assistance in our letting process, he was extremely helpful from arranging viewing right through to singing contract. He has been communicative throughout, answering many questions and helping us to secure the property that would let us rent with family. We would highly recommend Queensgate Residential to anyone looking to work with an estate agency who are professional, friendly and organised.

R. P.

Very responsive and really well organised. Very happy with the support that Queensgate provided. When I was looking for a flat in Reading, the Queensgate Residential team were happy and friendly in their assistance. They were very quick to respond to my enquiry, and answer all my questions and they turned the paperwork around very quickly with minimal fuss. The agent was also very well informed of the local area and very helpful and friendly. Would definitely use them again for my next move.

J. C.

I've recently used Queensgate Residential to look at flats around Reading and was pretty pleased with the service provided. My viewing with Samian was efficient and satisfactory. Samian was very professional and explained everything I need to know in an easy to understand way. Would definitely recommend.

P. S.

Queensgate Residential were brilliant at finding a lovely flat in central Reading for my partner and I. Our lettings agent Samian was excellent in helping us through the process. He was very personable and professional.

D. V.

I highly recommend this agency. I cannot thank enough Marco and Alvaro for being so helpful, responsive and professional. Despite being very busy they helped resolving a few issues I had in the house I moved in , and thia in no time. Also, they got in touch several times to make sure everything was fine. I am very happy I decided to rent through Queensgate Residential . They do care about their customers satisfaction and always try to accommodate tenants requests where possible. Thank you guys !! You are a 5 stars service!!!

J. B.

Will & Marco were excellent in helping me find my new flat in such short time. Will even came over to show me how things work on a sunday when the office was closed. 100% Recommend

R. 4.

My heartful thanks to Agent Samian Waess from Queensgate Residential to search a very good flat for me in prime location of Reading in affordable price. I was desperately looking for a flat and Samian helped me to book the flat in record time. He is a customer friendly and fantastic professional. My best wishes to him.

A. K.

Queensgate residential are very responsive and responsible. As a new tenants and as well as new people in UK , we haven’t faced much difficulties in going through the formalities in renting a house in UK and house was ready to moved in as per our expected date. Very much thanks to the Agent Samian Waess who was following up and getting the things done for us. Thanking you Samian

T. L.

A fantastic agency. The move in was super easy and efficient with Marco and Alvaro, all sorted within one day. Covid-19 was a difficult period for all, and Alvaro at Queensgate was super helpful in communications with our landlord to help us with the rent, our landlord was very understanding and we are grateful for their responses. Alvaro then went out of his way to help us with moving out. Highly recommended!

A. H.

I am moving out in a couple of weeks. Thanks to Queensgate and its kind and helpful people, Sam and Alvaro I had a wonderful residence over the past year. They have always been well-behaved, polite and handy. I am happy with the quality of services I was provided with. I Wish them all the best.

i. a.

I would like to highly commend Alvaro for his excellent customer service throughout my search for a property through this agency. As my property was a new build there was a lot of work to do and I was constantly kept up to date with the progress and was even allowed to view the property more than once which was quite useful to see how things were going. He is a very patient and knowledgeable agent with the tenants best interest. I am glad I chose to rent my first flat through QGR and I would like to say a big thank you to Alvaro for all his help and professionalism. He made what could have been a stressful process very easy and smooth considering I was house hunting during the covid-19 pandemic. So far I am pleased with the services I have received and could not have asked for more.

J. V.

Good agency for tenants. After 2 years with them I don't have any complaints and any issues at the property were fixed without delays and in a very professional way. Staff has been helpful and listened to me when there was something to report trying to sort it out asap. Thanks to Alvaro and Marco for the help provided at the end of the tenancy agreement.

H. Y. S. C.

I would definitely recommend Queensgate if you need a place to stay in Reading. Samian is very helpful and considerate. He always answer my queries in a professional and timely manner.

J. W.

Alvaro is a professional agent with great customer service. All the staff I encountered were willing to help and ensured I had a smooth move-in. The property isn’t perfect but as an agency company, there are no complaints. Big call out to Alvaro for always going out of his way to help my move.

R. G.

We had our first experience renting a place in UK with Queensgate Residential and I must tell that their service is way beyond the other renting agencies. Also i do need to emphasize the professionalism from Alvaro, I felt like home with him taking care of my renting in Reading

P. U.

This was my very first time to UK and agent Samian has helped us giving us a virtual tour of the home when we were in india and also all the documentation and other formalities were smooth. myself along with my husband are now staying in this house and it is very same as per the photos. So no worries. Suggestions to others- dont think too much - queensgate is the solution. Thank you Samian 😊😊

M. F.

I selected a house for rent and the viewing and subsequent formalities were done very nicely and efficiently. It's a good experience and would definitely prefer Queensgate on my next house move.

N. M.

Recently moved into a property managed by Queensgate and overall we’ve had a really good experience. Our letting agent, Gabriel, has been very helpful with our move in process and replies to any queries very quickly which we have been grateful for. He has been very quick to find out any information we need. We were also impressed by the ‘check in’ service as this was done very thoroughly and allowed for us to agree/disagree with any points in the report as we felt necessary. I am unable to comment on the moving out process however I hope this will be as good of an experience.

E. W.

I juste rent a property with this agency. A first virtual viewing was provided. The flat was perfectly cleaned, and Marco is very professional. He always reply very quickly to my e-mails, and was very helpful. I am very pleased so far. Highly recomended !

D. J.

Overall okay, even though there are a few bumps here and there. Their customer service is not excellent, but I know it could have been worse with some other agency. In truth I want to give 3.5 stars, since I feel they are better than average, but far from excellent. Since that doesn't seem to be an option, 4 seem to be the fairest. I had a couple issues after moving in which they took quite a while to resolve. My balcony door was malfunctioning, and they knew this since I moved in but really managed to get someone to come to fix it about a month later, only to have it broken down again. They did fix it a second time soon after and has been alright so far (3 days have passed). My shower also had a dripping issue which I informed them the week after I moved in. This gets fixed after around 3-4 weeks after. Not the shortest of time, but at least it got fixed. Apart from that I can recommend my sales agent, Honorata. She is really friendly and approachable. She also stayed firm with my decision to get the flat even when I haven't paid the deposit and there was another person approaching her to get the same flat just after me. Drawback is she seems busy at times and I called her desk a few times and she weren't there. Mobile number wasn't given out, which is fair enough, so I mainly contact her by email. However, that's a minor issue once I'm settled in.

O. A.

We had excellent communication with the agency. Every time we needed something, they were responding very quickly to our emails/phone calls. The room we rented had very nice decoration and all facilities. We have been very satisfied and we definitely recommend Queensgate Residential.

D. C.

I was working with a number of agencies in Reading and Queensgate was by far the best. They took time to understand my needs, budget, timeline, and what my needs versus my wants were. I ended up with a fantastic place under budget with a balcony in city centre. I would recommend them to anyone looking to rent or buy a property.

E. H.

We move a lot for work, and Queensgate Residential have been one of the best agents we have dealt with. Gabriel in particular was fantastic. We needed to find somewhere to stay very fast, and he organised everything in record time for us. There were a few small maintenance issues, but as soon as we informed Gabriel they were dealt with straight away. We highly recommend this agent.

F. B.

I dealt with 4 different agencies and so far this is the best one in Reading. In the flat that I am renting there were few little problems at the beginning, also we asked for one extra chair. They fixed all the problems and gave us the extra chair within one week! I was speechless, usually the agencies forget about you after you pay the deposit! But this agency really care about their clients, specially Georgia and Honorata they are amazing with us! Friendly and very professional! If I will leave this flat, I will try to keep the same agency. Well done!

O. W.

Received great service from Sam after having lost my keys he aided me with a new set (twice after the first key wasn't cut properly by Timpson's) and even came to the house to make sure they were correct, professional from start to finish.

A. F.

It was a great experience dealing with them. Everyone is very friendly and especially Honorata is a superstar! We stayed in a property which they manage for 1.5 years and they were always willing to fix and replace anything which was broken. Especially in the renewal of the contract, they replaced many of the furniture with brand new ones. As for the deposit, we took all of it back which was absolutely great! The only negative point is that the quality of the properties is not the best in the market, while the rents are as high as in other agencies. Most of the properties are not value for money so they should consider reducing the prices. Alternatively, they could introduce quarterly inventory inspections like other agencies do in Reading in order to maintain a high quality in the properties.

m. S.

My wife and I recently worked with Queensgate Residential to find a rental property in Reading. We are very pleased with the service offered by them. In particular, I would like to note the professional, friendly and helpful support offered by Honorata with whom we liaised as the letting agent of Queensgate. The fees were transparent and reasonable as well.

T. C.

Queensgate Residential is a wonderful organisation that has supported me throughout my time as a tenant living in Reading. The staff, especially Alvaro and Marco, have been timely in their responses to all email and phone enquiries, and have been amazing throughout the challenging Covid 19 epidemic period. Most importantly, they have always been open, honest, understanding and personable. Thanks!!!

L. C.

I had to relocate from London to Reading due to work commitments in June 2016. I found a one bedroom property that I liked on Rightmove. it was very convenient for me as it is located only 15 minutes drive to work. the property was in a good location but it had several ''issues'' with it. the garden was in an awful state and the building Intercom was out of order. I was promised that all of the issues would be dealt with before the move in date. although the Intercom is still out of order the garden was tidied and the property was freshly painted as per my requested. I understand that getting the intercom sorted is out of their reach and it will get sorted hopefully soon by the landlord. Hanna was lovely and very helpful. She keeps me updated with regards to the Intercom issue and answers to my queries promptly. the ladies at Queensgate Residential are very helpful and professional. I would certainly recommend getting in touch with them if you need to rent a property in Reading.

E. Y.

I needed a studio flat in Reading really fast and I have managed to find a very decent and reasonably priced property thanks to the help of Marco from Queensgate Residential. He was really professional and friendly throughout the whole time.

C. L.

I had an amazing experience staying at Alexia court as it was very convenient located and spacious. I would also like to thank Samian and Marco who really helped when making the right decision for this property

L. B.

Marco has been a great help to myself and my girlfriend in finding a new apartment - he always gave of his time to answer any queries we had, be it over email or phonecall! He is kind and caring and really took time to help us find a place that he knew we would love - and so I thank him for that!

P. M.

What an amazing experience it was dealing with Queensgate. They looked after me so well and I was made to feel very important by their well trained staff. Even the owner, Richard, went out of his way to make sure I was able to view the properties that suited my requirements which eventually led to me find the most amazing property which I am very happy with. Keep up the good work Queensgate!

Y. Z.

I guess they might be the most satisfactory agency here. Though they might not be the most outstanding one in terms of their scale, the resources they have are good and the price of the flat is very reasonable. Most importantly, I could feel they were very friendly and could see the passion they had for their work, especially Georgia. Very good customer experience.

R. L.

Two months ago, I rented a studio flat from Queensgate and found the team very friendly and helpful. Always got answers to my questions rather quickly, they always immediately dealt with issues that arose during my stay and nothing was too much trouble.

A. C.

The staff at Queensgate Residential are pretty much all of them quite helpful and professional. Savio in particular has a very positive attitude, is professional but at the same time friendly towards the customer. He is willing to discuss a series of issues with clients, and is available when needed. I had issues with the hot water in my apartment twice, and Savio responded promptly to both occasions. On a couple of occasions (only once or twice) he seemed to be very busy with work and might have missed an e-mail or two, but other than that he is both a great professional and individual, who I am sure will continue to be successful in this field given his qualities.

R. S.

Alvaro has been a great help throughout the tenancy. I have never had any problems and all the maintenance issues were fixed in time. Highly recommended!

a. c.

We are really grateful to Queensgate and in particular to Imran for he effort in securing our offer on a new apartment in Reading. We had been let down on the day of exchange and had alreeady sold our house. Imran worked with us for two days and took many phone calls from both me and my girlfriend as we were anxious to secure a new property. We moved in this weekend and love the property. Fantastic service and professionalism. will be sending our friends who are also moving over the the uk.

S. L.

Many thanks for looking after my properties for the last four years. they manage and let these to professional tenants with great professionalism and maximised my income. I have recommended Queensgate to all my friends. Great company to deal with.

s. s.

Alvaro has been very helpful during my tenancy. Starting from house viewing , letting and moving out was very smoothful . Alvaro has been cooperating and Professional . Maintaince was done in time and on emergency whenever required.Highly reccomended.

A. S.

After we moved in to the flat we found through Queensgate I saw all the negative reviews and, to be honest, I was a little worried how the whole thing would turn out. However, Savio proved me wrong; he replies promptly to all our request and queries and is very cooperative everytime I've asked for his assistance. I definitely can't fault them for their services.

S. P.

Excellent agents. Processed my application smoothly. The team is small but they took every effort to solve all my issues with zest. When the landlord is managing the property its not the easiest of tasks to get things done and fixed via agent but these guys always strived to stand by my side and make amends to maximum of their capacity, especially found Gabriele Souza to be very prompt and helpful throughout

C. S.

We have been the tenants of Queensgate for past 7 years and have been provided with excellent service. Staff are really very helpful and professional and resolve any issues immediately and respond to any queries very promptly. Would definitely recommend them.

H. K.

I had a great experience renting out the home with Arthur initially when I moved in. When Arthur left, both Marco and Alvaro had been a great support whenever I needed them and were always eager to help.

I. Z.

Darren and Stephanie Thomson Would highly recommend Queensgate Residential. Honorata and Georgia both worked full out to find accommodation, for my daughter, within 1 day. Thanks for the excellent service!

m. m.

Staff at queensgate agency are very helpful and they are dealing every request i put forward professionally, especially Honorata. she always gives me an immediate reply for all requests and resolved all issues immediately. great service and staff.

I. R.

Just been for a viewing. love the flat and a nice chap that showed it to me seemed very knowledgeable and honest. The fees are not too bad either, comparing to other agencies in Reading.

R. R.

Very professional team, never had any issues to contact them if any problems during my rental.They are always there ready to help. I have moved from Maidenhead to Reading very quickly and smoothly thanks to them.I would suggest anyone thinking of renting in Reading to contact their local office here.

M.

I am new tenant and happy with the service and property. I would highly recommend Queensgate Residential as they have been very helpful and knowledgeable in finding me the right apartment. Thanks a lot guys!!

A. O.

The best customer service i have ever received :) The boys are the best, Gabriel, Arthur and Richard are very helpful :) cant remember the another guys names but their are good too :):) well done Queensgate.

L. D. L.

I recommend everyone to contact Queensgate, I found everyone very professional, available and quick in solving our need to find a home that suits our needs. Thank you guys good job

c. C.

I'm have recently rented a studio flat from them and found the whole team very friendly and helpful. Nothing was to much trouble. Would highly recommend.

d. b.

The service provided in this agency was amazing and smooth because I needed to move ASAP and they did their best to help me. I’ll suggest this agency to everyone ;)

K. T.

Our Lettings Negotiator, Samian, smoothly arranged the renting process.

p. k.

I have experienced pretty good service form mr. Souza. He participates and trys to help me figure out my problems a lot. He is an amazing assistance.

J. B.

Great agency, they helped me get set-up in a new apartment within a very short time. Thanks Savio!

K. M.

Very friendly, proffessional and direct service! Honorata is highly recommended! Maybe the best agency I have ever used!

F. O.

I got excellent customer service from Alvaro.the agents are very professional. they teach you in a very professional way thank you very much

P. P.

Brilliant experience with my move inn everything went on very smoothly will recommend Queensgate Residential to my friends who are coming to Reading on their work assignment.

S. S.

A very helpful service. Provided great help and guidance to make my shift from overseas into Reading as smooth as possible.

G. B.

Marco and William were really helpful and professional. I really appreciated their services and I recommend them.

E. g.

very helpful over the phone. friendly and willing to answer all my questions from a lovely gentleman

P. S.

A. V.

R. V.

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