Reviews of Estate Agents in Reading | Romans. (Real Estate Agency) in Reading (Berkshire).

Estate Agents in Reading | Romans

922 Reviews

341 Comments

Real estate agency

Estate agent

Property Rental Agency

33-34 Market Place, Reading RG1 2DE

Description

Information of Estate Agents in Reading | Romans, Real estate agency in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Estate Agents in Reading | Romans

Reviews of Estate Agents in Reading | Romans

D. G.

We have been living in the property which we leased through "Romans Letting & Estate Agents, Reading" for 5+ years and I finally took time to thank our property manager "Kimberley Garcia Jones" for making our life easier with whether it is to fix reported issues, property visits, maintenance... anything related to property she handles it very well with friendly approach. Thanking you and your team for handling matters very responsibly.

n. o.

Kimberley is a amazing she deserve a promotion. She has helped us through the whole process, i dont know what i would do without her. Kim you are wonderful and provided the best service. Lucky thank you for all your help and support.

M. M.

*Philip Hawkins, was a grand and superb letting agent who was very helpful whilst being there every step of the way. When we were looking to move into a new studio flat, his expertise and professional manner was 2nd to none. Would highly recommend this man for your future lets. On another note, I'd love to honour the expertise of *Kimberley Garcia our property manager. She's always there for anything, always pushing for the best for us as Tenants. Always happy to help with many years of decent experience behind her. Kimberley has a great character about her who's very supportive whilst being professional an continues to be by our side.

A. P.

Kimberley Garcia Jones is a great property manager. She has a quick response to any queries and always help us out in case of any problem. She suggested the landlord for a redecoration in the bathroom which was a very good suggestion for us. I am glad that Kimberley is our property manager and we have faced no problems so far.

L. M. W.

The people I've dealt with so far...lettings advisor Philip Hawkins, move-in manager Amy Robinson, and property manager Kimberley Garcia--have all been more than helpful and given excellent customer service. Ms Garcia particularly helped to quickly resolve plumbing issues at my new rental quickly and was friendly and kind. Thanks Romans, I hope to be your tenant for a long time.

t. w.

Kimberley Garcia Jones has been outstanding with the work effort and commitment to getting all issues raised and sorted quicker than quick, Kimberley goes above any beyond working around the clock even out of hours, couldn't recommend her highly enough! A true 10/10 and credit to romans

M. B.

Very positive experience with Romans Reading so far, especially Sarah George. Sarah is always very helpful and responsive, she is very patient with all of the questions we as a new tenants have. She is very polite, understanding and professional. Thanks Sarah!

M. A.

I have been dealing with Kimberley at Romans for a while now and have to say that she always goes above and beyond She communicates in a very timely and professional manner, even when its gone 10pm in the evening, and nothing seems to be too much trouble for her. Its a real pleasure dealing with her.

V. H.

Had a smooth journey despite us shifting during the pandemic thanks to quite a few people in Romans, especially our property manager Sarah George for being responsive and providing us with the level of professionalism which we were very happy with! Looking forward to seeing you guys again soon.

W. L.

Our Property Manager, Ms Pooja Chava, was very helpful and responsive. She was quick responding to our questions and issues encountered. We are pleased with her service in professional manner.

M. B.

Been with Romans three years now in a property let by Romans. Very impressed with their efficiency in setting up and renewing tenancies. Also had very prompt replies and action whenever there has been issues (especially Sarah George)

B. C.

Had a recent security issue in our building, Romans (specifically Kimberly Garcia Jones) had an very speedy response, with an additional lock fitted to our door the next morning after contacting them at around 4pm the previous afternoon. Very happy, move-in process was smooth as well. Highly Recommended.

J. M.

I had to express how easy it has been with Romans since we moved into Reading. More specifically how good Kimberley was in giving us advice and addressing our every need on many occasions to do with maintenance and other matters . She is very professional and quick to respond to our emails and liaising with our landlord. If I could provide more stars I would. Thanks again Kimberley!

J. A.

Currently renting a two bed house with my partner. Unlike the previous estate agents I have had to deal with, everyone in romans has been extremely friendly and helpful with queries and questions. Two in particular are Philip and Anita, who have both went out of their way to make sure our move was as smooth as possible and checking up in the first couple of weeks to make sure everything was up to standard. Extremely happy with their service so far!

A. F.

I have dealt with Both Lois at Romans Reading, who has always been very responsive, and sorted out any minor problems I have had. I have also dealt with Pooja, the property maintenance manager recently. My washing broke, she contacted me within an hour of reporting it, and gave me all the details I needed of the warranty company. Unfortunately the warranty company were slow and could not get parts, however Pooja was straight on the case and secured a replacement machine, when the warranty company refused to uninstall and reinstall the new machine and even deliver it inside the property, she made arrangements for the handyman to do this. He was here within an hour of the delivery so now finally I can get on and do 3 weeks worth of washing! Thanks so much to Pooja for all your help. You have been quick, repo since and caught without you this would have taken so much longer! 5 stars to Romans!

d. m.

Hi Thanks a lot sangharsha.. I have got the appartment from Romans...It was very quick on the paper work thanks once again...

V. J.

Romans have been absolutely wonderful in helping us with the valuation of our property and with searching for our new home. They also return emails and phone messages promptly (something lacking in other estate agencies)and I have found their staff to be friendly but also incredibly knowledgable. From our experience they are genuinely interested in getting the best for their customers and ensuring that everything runs smoothly. Their customer service is second to none and I highly recommend them. Personal thank to Julian for all his help, you are an asset to your team.

F. C.

I recently was able to secure a new place thanks to Cameron Smith and Romans. If you want someone who will go above and beyond for you as well as being very understanding and considerate of your work schedule then look no further. Cameron Smith did an exceptional job and in my new place I couldn't be happier. I'm the type of person who will only write a review when someone has completely surpassed my expectations which is what happened here. Thanks Cameron!!

K. S.

Sarah George is really supportive in managing our property for us. She always ensured that we are kept aware of any issues and all problems raised by us, resolving as soon as she can. Keep up the good work! Thank you

M. H.

I am very happy with the services of Romans particularly Kimberley. She got problem solver personalty as when ever I called her to discuss issue she always ready to help me and solved the problem. I am living as tenant in one of the Romans property. Kimberley is one of the pillor Of Romans Thanks kimberley for your services.

r. t.

We have been renting out our property for 2 years and would highly recommend working with Rebecca Robinson who has been our Romans contact. She has been highly effective in communicating with ourselves and our tenants and has assisted us promptly when ever we needed to deal with anything related to our property. Appreciate all the hard work Rebecca!

E. T.

We were really happy with our recent sale and purchase through Romans. The sales process was well managed and we were pleased with our sale price. Julian was did a great job. He wasn't pushy as some other agents. The move manager, Paula was super. Managing a difficult chain. Without her we still wouldn't have moved! She must have made 500 calls around our sale and purchase keeping everyone updated. Having spent 6 months looking for our perfect home, I learnt a lot about the different quality of estate agents. The higher fee ( compared to an online agent ) was definitely worth it.

A. I.

I would like to thank the Romans Estate agents for making my move-in process as a smooth one. I had a very good experience. Many Thanks to Kimberley Garcia Jones, Suresh Rana Magar​, Meenu Chaudhary and Lucky Sherpa. The team is very professional, helpful and Kind. Keep up the good work.

a. k.

I have rented two properties with Romans now and it has been a hassle free experience. They made moving very easy and have listened to & resolved any issues in a timely manner. I would highly recommend them. A special thanks to Kimberley Jones for being an excellent property manager , for addressing concerns and responding promptly.

J. C.

Our experience so far has been great with Romans, property manager Pooja Chavda and Sarah George are excellent with handling any issues and queries and provide quick response every single time. Both are Very professional and deals with everything swiftly. Thank you.

E. G.

Edit: Still with Romans! Kimberley has been excellent at sorting out the couple of issues that cropped up this year – from a broken curtain rail which was replaced within a day to some rodent trouble in the loft. She is very reliable and proactive – top job. Excellent service for renters - our property manager, Kimberley, is always proactive to chase up contractors and get things fixed quickly and with minimal hassle (even calling us back on her day off when the washing machine decided to break down on a Saturday!). Definitely would recommend.

E. K.

Kimberly Garcia Jones did a great job, always being responsive and doing her best to resolve any issues at the property as being my property manager. Very helpful and understanding, Kimberly's service and performance were exceptional. I only give 4 stars which don't reflect the performance of the agent, but the processes of the agency (especially on Kimberley's absence, for example, A/L) where long-winded, lack of follow up from other agents covering her position, resulting in a backlog of issues that Kimberley would need to prioritise. Also, the agency's unbalanced thoroughness on minor issues at check out and the sloppiness at check-ins just to recover some monies for the deposit is unacceptable. Nevertheless, Kimberly was really great and I was happy to have her as a property manager.

E. B.

We been with Romans for the last 3 years , they are always responsive and helpful when needed. Especially Thank you to Sarah George for being so helpful with all our queries that we had in the last few weeks, she was very responsive and very professional like always.

A. C.

I have had a great experience with Romans agency. I had more contact with Pooja Chava from Romans and she dealt with all my queries quickly and efficiently.

L. R.

Roman's have been my letting agent for nearly two years now and it's been a great experience for my partner and I this whole time. Our property manager Sarah George is fantastic. Any issues we have had, she deals with so promptly and she …

M. S.

We just moved in to rental apartment through Roman's, Our first point of contact was Cameron Smith, he was always very helpful and in spite of being busy he helped me with all the queries I had, Once we moved in to our property Kimberley …

L. B.

Review for Anita Jones property manager: Anita has been the best thing about our tenancy in a Romans managed property. She has supported us in our issues with the estate management (not associated to Romans) and is always quick to reply and support in any issues she can.

t. l.

I have had many dealings with Sarah George , Kimberley Garcia-Jones and Pooja Chavda, property managers at Romans regarding maintenance issues and cannot commend them highly enough . Every time they have dealt with issues promptly and efficiently without fuss and with the utmost professionalism .

S. W.

Romans have managed my properties in the centre of Reading for many years. The property managers have all been good but Pooja Chavda has been exceptional. She has dealt with many challenging situations across different properties and exceeded my expectations in her diligence in pursuing solutions. Pooja is an asset to Romans and her promotion is much deserved. I'm sorry she will no longer be managing my properties and wish her success in her new role.

m. e.

Rebecca Robinson is the most effective and helpful property manager we have had for a number of years. There have been a number of issues regarding our property recently and these have been dealt with most efficiently by her.

Y. S.

We have moved to a new property in Jan 2019 and renewed the contract recently for 1 more year. The services provided by Rebecca Robinson was excellent. The renewal was really smooth without any hassles.

C. H.

Have dealt with Kimberley Garcia Jones for a number of years and she has always responded swiftly and sorted any issues very professionally.

H. A.

I vacated the flat on 16th October, and so far the deposit hasn't been returned.

J. P.

I have been renting a flat with Romans for the past year. In general the service is good, Pooja is very responsive and helpful when we have issues around the house. Last week we had a water leak and the problem was solved the same day.

M. A.

Suresh Rana did a great job, he was really helpful and always being responsive. He did his best to assist me in completing the process. Moving to the new flat went so smooth, and he keeps checking if everything is good and ready to help. I highly recommend to deal with Romans Reading. it's absolutely amazing agency.

N. M.

Having been a Romans’ tenant in a very central property in Reading since 2013, I have only the most positive comments to make, given my experience with the agency as well as the property management, especially as compared to that with other estate agencies in the area. Throughout my tenancy with Romans, I have felt totally reassured that any issue, whether this is a minor fix within the property or any more complex case, will always be dealt with immediately and with the utmost professionalism from the property management and will be resolved quickly and efficiently. Given some ‘horror stories’ I have seen friends experiencing with other agencies (unattended properties, cases where nobody shows up to fix a problem even after repeated communications by the tenant etc), I feel extremely lucky that I am being well looked after by Romans Property Manager, Mrs Pooja Chavda, whom I cannot praise enough for her professionalism, helpfulness, ethos and overall excellent customer service. Pooja has truly exceeded any tenant’s expectations with her responsiveness, understanding and personable attitude and is one of the most reliable and trustworthy people I have ever met. Her exceptional service and performance in every property related matter have alleviated the stress and hassle relating to accommodation issues and have made me feel that all my housing matters are in the best hands! Bearing all the above in mind, I feel compelled to say that, although Romans have higher fees than other agencies, the services they provide are of high quality and to such a satisfactory level that they are worth the premium for ensuring peace of mind. I would not hesitate to recommend Romans to anyone as the best estate agency to help with their housing needs!

S. T.

Romans were always excellent in providing a great service as agents. Very responsive and helpful. Pooja Chavda who was my direct contact was always amazingly helpful - fast to respond and sort out any issues really quickly. Thanks so much!

S. M.

From the last 3 years I am in their tenancy. I have noticed service improvement from the time Pooja Chavda has been assigned as property manager. She is quick in responding e-mails or attending phone calls.

A. G.

Romans in Reading is the best estate agency I ever had as tenant in the UK so far. They are all kind, very responsive and transparent. In 3.5 years I haven't had any issue, like happened with other agencies. As tenant i felt valued and respected. I strongly suggest Romans.

E. I.

Our property manager Kimberley has been great, she always gets back to us without delays whenever we have issues and does her best to resolve them.

Y. S.

We have moved to a new property in Jan 2019 and renewed the contract recently for 1 more year. The services provided by Rebecca Robinson was excellent. The renewal was really smooth without any hassles.

C. W.

I’ve rented out my 3 bed flat with Romans since 2007 using their fully managed service. My current property manager Kimberley has always provided an excellent service and is very responsive to any issues which crop up leaving me free to focus on my work and family life.

J. P.

The second time I've used Romans for renting now and I remain impressed. I initially also considered Haslams, but Romans are a step above; It's very noticeable in the courtesy of the staff. My lettings advisor Phil Hawkins went above and beyond, making a difficult move easier. He was always available and made time for queries. The move manager Amy Robinson was also excellent and delivered on my request for an earlier check in, plus the paperwork was spot on. Fully recommended agents.

C. O.

Kimberley Garcia Jones was my property manager when I was living in the flat I rented with Romans. She has been a great help. She was fast to respond to my emails, attended to my needs.

A. R.

The experience of dealing with the lettings management team at Romans has been a positive one. Sarah George (property manager) proactively reached out to me to inform me of my upcoming tenancy renewal and helped with the entire process and documentation. I would highly recommend Romans to anyone looking for a rental property in Reading.

N. R.

Julian, Bernadette and the rest of the Romans Reading team did a fantastic job on the sale of my flat. They are very professional and knowledgeable, with plenty of helpful advice. Selling with them was a far better experience than with the other high-street estate agent that I tried before them - I would definitely recommend Romans to anyone selling in Reading! They even seemed to have a clearer picture of what was going on with my flat sale than my own solicitor a lot of the time!

T.

I want to give a special thankyou to my Romans estate agent, Suresh Rana Magar, for making my move as comfortable and effortless as possible. Completely transparent from the initial viewing right through to the move in date & clear and concise in all communication in between. After request, Suresh got our move-in date pushed back to a more appropriate date and handled all negotiations, queries and problems promptly and professionally. The move & property manager where also very helpful with the moving in transition, check in and any maintenance issues we had in the flat.

B. B.

I have been using Romans Estate Agents Landlord service for more than 5 years and I am pleased with their service. Recently they have done fabulous job on getting a new tenant in the difficult times. Darren Leung/Candice Jones/Deborah Winmann all done a nice work. Its great team effort that I could see in this Covid situation.

A. N.

Our property manager Kimberley Garcia Jones has looked after us very well. Whenever we've had questions or issues, she's really quick to respond. She cares about what's in our best interest, and we feel that we can definitely rely on her to help us with whatever we need.

y. g.

Romans does offer very good service. Kimberley was my renting manager, she has been very helpful. Every time I report anything, she always responds very quickly and effectively. I do really appreciate.

D. B.

Our property manager Pooja has been very attentive and good throughout her time as our manager. We are pleased she is being promoted, but we will miss her. David Brown

D. C.

I have been a landlord with Romans for over ten years. I have stuck with them because their staff is first rate. Kimberley Garcia Jones and Sarah George in particular have helped me out immeasurably over the years. If you’re looking for an agent, I recommended asking for them specifically.

I. P.

If you are looking for a professional service do not hesitate to use Romans. The service and care offered is second to none. We moved from another estate agent who had the property on the market for 6months and had failed to secure any tangible leads. Peter Hawley not only took our sale he made it his personal target to ensure the viewing and offers were genuine. He has hand held the process all the way through and in addition dealt with difficult circumstances in an estate sale never once failing to communicate with all parties. Peter and his team are a credit to the Estate agency arena for care and communications and making you feel that your sale is the only one they are dealing with.

A. H.

Having experienced many of the estate agents in Reading, we were very happy with the service from Julian and his team on the sale of our home. We received more than one offer within a week and the sale was well managed and went through smoothly.

R. U.

This review is for our Property Manager, Pooja Chavda, who is always prompt in responding, courteous, friendly and very professional. Our experience so far has been great with Romans. Thank you

R. P.

I have had the pleasure that Ashley Hughes, Mortgage Advisor, who was able to assist me with getting a mortgage and a life cover. I would definitely recommend using them for a positive experience and great service.

A. C.

We've been using Romans in Reading for 17 years to rent our property, and they have consistently been friendly, helpful, knowledgeable and responsive. This week I received an incorrect bill from SSE, and Pooja Chavda at Romans gave me all the necessary information for dealing with it in a matter of minutes. Excellent stuff!

M. V.

We initially didn't like Romans, but since Sarah George is our property manager it's been different experience. She's is very responsive and resolving issues very fast.

K. Y.

I have recently bought a property via Romans and had a great experience. Michael, one of the consultants in reading branch, showed us a few properties giving us a good overview of the area. I appreciated the prompt advice before I put the offer and the proactive behavior which helped me complete the purchase ahead of schedule. The staff in the branch were not the estate-agent stereotypes, but were valued advisors which convinced us to buy two properties instead on the one we had planned. I have now appointed Romans as the letting agent for the property and an equally happy with their service. Thank you Mike and the Reading branch staff !

S. M.

I had a good service. Mr Magar, my agent was very helpfull.

C. O.

We had a great experience with Julian and team at Romans, they helped us achieve a very good price for our property and guided us on the best approach to market our property. I valued Julian's expert advice given that he's lived and worked in the local area and has a deep knowledge of the market. Our sale was part of a complex chain that required very close management from both Paula and Julian who worked tirelessly to ensure the chain was moving forward despite various challenges. I'd have no issues with recommending Romans and using them in the future based on my experience.

V. S.

I had the lovely and bubbly Shikha come and do my inspection at my apartment the other day. I always feel nervous when having an inspection as sometimes it’s easy to feel judged when inspections take place (I pride myself on having a clean place and worry it’s not perfect!), she kept me at ease! I’m now looking forward to the next inspection!

M. C.

Kimberley has been looking after our property for 4 years now I think - she's always been a delight to deal with. Nothing's too much trouble - and she responds quickly too. I'd never consider changing agents with Kimberley in charge of things! Thanks so much ... great service.

D. D.

For those who are looking for a serious and transparent agency with good service, I strongly recommend the Romans Estate Agents. Lucky, the responsible for our renting process was very agile, helpful and gave us all the necessary support so we could rent the house we wanted in the time we needed. I am very satisfied with the services provided.

L. P.

Romans Reading is a great place to find a House in and around reading area. The people over there are very professional and approachable. My Special Thanks to Mr. Suresh Rana Magar who has extended his support to me to find the right house at the right location from day one my interaction with Romans. He was very kind and so professional to answer any of my queries. He has done the right follow up from the day one until my move to the new house with all the documentation in place. I really appreciate his hard work and the good communication skill through which I got all the updated information regularly and my house move became easy. I will definitely recommend Romans Reading and their services.

Y. G.

We would like to say a big Thank you to Sarah George, our property manager from Romans estate agents Reading and give her 5 stars for her quick respond in several occasions. She is helpful, trustfull and responsible person as she solved our issues acurately with professional manner. Kind regards Yanka, Ivan and Simeon

V. O.

Lucky Sherpa from Romans is not only a trusted advisor but also a great human being. She was very open and transparent through our letting process and guided us well. She went to the extend of helping me lift my stuff as I was shifting all by myself. I am really grateful for her services and the support from Roams overall. Thanks Lucky.

E. A.

I have had the absolute pleasure of dealing with Sharon Tubbs for considerably over a decade now: first as a tenant and then as a landlord. I have always found Sharon (and her team) to be incredible helpful, thorough and supportive, regardless of whether they were supporting me getting issues fixed as a tenant or ensuring that I was getting all the support I needed as a landlord. As a landlord for the past 10 years, most of which I have been overseas, I have never had any concerns about my property being properly managed. Everything has always been done in a very effective and efficient manner, never without my permission and always finding the best solution for both my tenants and me. There have been: crisis to handle (tenants trashing the flat) that were dealt with in an highly effective and in a cost-appropriate manner (getting my property back on the market after repair in an incredibly timely fashion); on-going maintenance, always done after sourcing quotes and to ensuring the work was done to the highest quality; the standard tenant cycles of vetting of potential tenants, monitoring the property for good condition and lease adherence, etc.; and updates on changes in the law and tax for landlords. Always, Sharon and her team have been brilliant, no matter the issue. As a landlord, it is a joy to work with Sharon. Quite simply, I would never use another agent. I trust Sharon and the team completely. Thank you for looking after me so brilliantly for all these years!

A. R.

Great agency, I recommend them if you're planning to buy/sell a property. In particular I would like to thanks Callum White that assisted me in the process. They have been really helpful and responsive. They also introduced me to a great independent mortgage adviser and solicitor. I'll rely on them again in the future!

M. M.

I would highly, and have already recommended Romans to my families and friends. Not only because a tenant was found within weeks of contacting Romans, but for their exceptional customer services. Must say a special thank you to Darren, for always contacting me with updates and feedback. Also Lucky for her assistance.

R. R.

Excellent Team I used Roman’s Landlord Property Management services for almost 8 years. During this whole time, I mostly dealt with Kimberly Garcia in Reading Branch. I must say she has been amazing and did a fantastic job not only dealing with house maintenance and repair issues without to my hassle but also conducted regular property inspections and provided me with detailed photographic reports where she always keep me informed with issues which needs immediate attention. I also must acknowledge her valuable efforts in clearing the damage deposit and rent arrears when tenant left the property without paying in full. Due to this pleasant experience later, I used Roman’s selling services which also went smoothly. I would highly encourage everyone to use Roman’s multitalented team.

I. J.

I’m currently renting a 1 bedroom flat with Romans for reasonable rental price. I was been served by Lucky Sherpa with an excellent customer service and knowledgeable. She took me through all the available options and all process which took less than a week. No admin fee, No reference fee and No deposit, so what else do you need 👍

m. t.

Senior Property manager Pooja Chavda has been fantastic and amazing!!!! Pooja's communication is on point and she deals with queries as soon as possible...she is very friendly and she offered great support to me...many thanks Pooja and Kudos to Romans for giving me such a great experience..I highly recommend

J. W.

My wife and I had the opportunity to deal with Michael Curtis when I first stepped into Romans agency and his service is nothing short of excellence. Easy going, friendly and helpful all the time, he gave us many practical advise on house buying. Didn't come across as pushy sales person but genuinely thinking of our needs as a buyer. Unfortunately didn't get to buy a house from Romans this time but I'd definitely work with him again in the future.

N. W.

Great communication from Ms Lucky at the Reading branch. My partner and I were looking for a place to rent for quite some time,we arranged a few bookings from different agencies but non offered alternative service. Lucky showed us the property we arranged to view but, unfortunately we didn't like the property, she then offered to show us a property she was going to next. We are happy to say we liked the place and she was with us each step of the way answering our query's. Thank you Ms Lucky

A. P.

For Anita Jones.. She was assigned as our property manager and has been brilliant from day 1... She is fast, responsive and very good at keeping all the parties informed.. Keep up the good work Anita.. :-)

C. B.

I have had two different, and rather contrasting, experiences with Romans. Firstly with their team that deal with the lettings of property. It took far too long and many attempts to get references through and to prove our guarantors earned over the threshold even when all the correct information was supplied early on. Even though it eventually all went through I was left with a sense of dread that I would be handled by them throughout the rest of my tenancy. However nearly 4 months in I have been very pleasantly surprised by the Property Management side of things. Most of my communication to this side of Romans has been through Charlotte, who has been excellent. She has answered every query and issue within the same day usually within a couple of hours and swiftly dealt with any problems I have had in the flat. It's thanks to her that my experience with Romans has become so positive. So overall I would say that if you can get through the first hurdle with Romans their Property Management team are incredibly friendly and helpful, better than any of my other experiences with Property Management elsewhere.

S. B.

Write from the word go, the experience has been awesome. We had around 7-8 flats booked for viewing on the same day and at the first viewing we were presented with a nice stapled leaflet with the printout of the details for all the 8 flats. That was a pleasant and much appreciated surprise and it continued with the way the Roman agent handled the visit for the entire day. I would like to have special mention about Lucky Sherpa who tried to help us out in every little way possible and this goes a long way in establishing an effective relationship. All cheers for Romans::))))

U.

Had a great experience with Romans as one of their Tenants. Fast to respond to any issues I had. Kimberley Jones especially has been very helpful.

N.

Absolutely amazing agency! My first moving to my new flat ! It went as smooth and stress free as possible! Didn’t expect such a nice service! Special thank you to my agent - Lucky ! She was with me all the way ! And she was confident, supportive and very competent! Without her nothing would be possible! Thank you Lucky again and again ! Xx would recommend 10 out of 10!

S. N.

Romans Woodley successfully sold our house achieving the asking price. Other agents recommended marketing lower. The experience prompted us to use Romans Reading lettings who have successfully rented our flat for over a year. A professional service from the whole team we can trust and highly recommend. Thank you!

A. A.

Reading letting office is very helpful. I dealt with Richard and Nicole, both were very good in guiding me through the process of my current letting. I’ve been renting through Romans for 6 years and have just moved to another letting with them. Property managers (both for my previous letting and my new one) are very friendly and easy to deal with.

N. A.

I am very satisfied with the services I received from Romans. I had a very pleasant experience finding a suitable flat for myself. The team were extremely friendly, helpful and professional, particularly Darren, Lucky, and Myles. I would highly recommend this agency to anyone looking to sell, buy or rent.

B. D.

Excellent service and support received from Romans, I would like to specify executive name Sangharsha who has proactively shortlisted property based our requirements and helped to fix deal in short span. It was so hassle-free.Tja k you very much Romans.

R. K.

I want to thank Suresh for helping me to get rental contract without any hussle...

J. F.

I am lucky to have Sarah George as my property manager. She is very professional and very helpful too. She get the things done quickly. Very friendly too.

M. K.

Pooja Chavda has always been very professional and kind. Any issue I raised has been dealt with quickly and with understanding. I always felt safe to come to her for a piece of advice which has made my tenancy an enjoyable experience.

S. M.

We have been renting properties from Romans for about 15 years & have always found them to be very friendly, helpful & efficient, if & when we move again we will probably be looking to stay with Romans. Molly Hall has been our property manager for many years again she is as above very friendly, helpful & extremely efficient and has always been their for us. I think knowing Molly was going to be our property manager at our present address is one of the reasons we went for it. Thank you.

I. C.

This is the first time I use Romans as my letting agency. So far I have been dealing with Chloe Nice and Katie Ducker. Both of them have been amazing at dealing with any of my queries and have been mostly reassuring with trying to help me find a solution with any encountered issue. Not only they are quick at replying to my emails but they are always very polite! Highly recommended :)

G. H.

Oliver Jones did a great job, secured a quick sale at a good price and was really proactive and helpful in the process to close the onward chain. We were really pleased with his service. Once the chain was closed however the service was more disappointing. We had little communication without chasing and were passed between three different members of staff without any explanations or introductions offered. That aside, the sale went through smoothly eventually.

C. M.

I recently sold my flat via Romans and dealt mainly with Julian from the start. Julian is very personable, professional and knowledgeable! The level of service has been fantastic from getting the flat onto the market through to dealing with all parties when it came to exchange and completion. Would highly recommend!

M. A.

I had and still having great experience with my State Agent's Lucky Sherpa Romans Reading (Market Place) from the process and steps for the end of Tenancy Agreement through the month of September and October 2019. I highly recommend any future clients (tenants) to deal with Romans Reading. Caring, friendly and helpful.

A. L.

We've rented with Romans and despite the issues that we had with the first property, which were more the landlords fault then Romans, they helped us to find another one in a really short period of time. They've shown professionalism and care for their clients, especially Suleiman Arshafi, who was very responsive to our queries and needs. He tried his best to make us happy with the new property, updating us all time, via phone&email. I would recommend them, even if the fees are ridiculously expensive. So, our agreement came to an end after two years, so now I have a massive complaint about the girls from the reception I suppose. The company I work for sent me a parcel to my oldest address, so the tenants sent it back to Romans. They’ve emailed me to go pick it up ASAP, and when I did, my parcel had the packaging all ripped off and the goods inside were wide open!! Why on Earth you would violate someone’s privacy?!? When I asked the question, they said this is how the delivery guys brought it! Which is a massive lie! Not to mention that the receptionists are useless and they have no idea how to speak respectfully or how to do their job! So, I would like an official answer about my parcel being opened, as I can see the owner reads our reviews. Thanks !

A. S.

Kimberly Garcia Jones is a great propety manager. She was always very responsive and always helped us out when we had issues with the property. She is incredibly professional and also a genuinly good person, which is unfortunately a rare set of skills in this industry. Kimberly was a pleasure to deal with and I would not hesitate to rate her service 5*.

N. M.

Excellent services received from Romans. Adviser Suresh Rana and all other staff was really helpful. I will recommend my other friends also to take services of Romans.

M. S. K.

Very good estate agency - thorough professionals. My property transaction was dealt by Bernadette who helped speed up the entire process and kept us updated at every milestone and helping us chase solicitors on either side. It was a very pleasant experience overall!

F. B.

Romans is defintetely the best agency I ever had as a tentant and the property manager, Kimberley Garcia, is just amazing! She is always very heplful and she replies to your emails very quickly. She is very efficient and you can be sure that every problem you have is sorted within a week maximum. And on top of that she is a really nice person. I defintely reccomend Romans!

K. S.

To be clear, this is less a review of Romans and more of a review of their excellent property manager, Kimberley Garcia Jones and she is the only reason why I have given five stars. We have had problems trying to rent a property through Romans, and when it all started I was furious with the lack of service that Romans were providing. However, Kimberley found out about the problems and jumped straight into action. Whilst she couldn’t wave a magic wand and sort everything out straight away, she did come in on her day off to try to help us and has carried on doing everything she possibly can to resolve the problems for us. Kimberley was the only person who I felt really listened to me and understood just how distressing I was finding everything. She replies to me promptly and has kept me informed of progress all the way through. I forget now that I’ve only actually met Kimberley once. It feels like we are old friends and I look forward to her future visits to the property. Kimberley really has gone above and beyond in the service she has provided and I really feel that she cares about us and about trying to find a solution for us. I hope Romans appreciate what an amazing member of staff she is!

T. K.

Review edited after managing to contact somebody else at Romans. See bottom for update. After service during Covid is terrible. No accountability and responsiveness is generally on a 1 to 2 week turnaround. Only email is available and no phone lines which is fine given the current situation, but the answers have been short and incomplete at the best of times. The majority of the responses have also shown a lack of comprehension of questions or simple inability to answer more than a single question at a time. UPDATE: Through email I was able to get another person to help with looking at my contract amendment request. Since they've taken over the whole experience has changed night and day. The responsiveness and completeness of answers is now better than I'd expect and the amendment is proceeding through much smoother. They are now an estate agent I can recommend to others again! (P.S. Thanks Debbie for working this through with us!)

P. O.

I completed my new home purchase with Romans in Reading, and I can say that they were fantastic throughout the whole process. My queries were tended to immediately, whether it was over e-mail or on the phone. They also handled my mortgage and conveyancy, so everything was very easy and straight forward. I would definitely use them again. Special thanks to Bernadette, David and Paula!

G. K.

Romans has nevee let me down especially Kimberley Garcia. Every time when I had to contact the agency, I got reply from here veey quickly and always positive. She considers all our requests and manage to help us to feel the flat as our own. Perfect customer service. Deserves the premium price we pay.

M. d. M.

Working with Amy and Nicole at the Romans Reading office has been an extremely effective relationship for me. While the property and landlord situation proved challenging at the start (not their fault at all), I've had excellent support from them getting everything sorted out, and would definitely use them again.

E.

I cannot thank and praise Bernadette enough for everything she did for me through the purchase of my first property. As a first time buyer it is a pretty stressful experience and with added stress from various issues with solicitors I struggled with the process however Bernadette saved me. She went above and beyond what she needed to do to make things go smoothly and fix issues, contacted me regularly on the phone to talk through everything, allowed me to make last minute appointments and fixed all the issues I thought I had. And on top of that she listened and checked I was ok on a personal level too. Shes amazing, thank you so much.

V. V.

We recently moved to a new flat and Lucky from Romans has been helping us with the move . She was really professional and friendly agent and help us with all queries we had . She even went above and beyond and took personal care of one of the repairs in our new flat . Lucky is a great asset to the team . Thank you Lucky and Romans for all the help and support

N. J.

Pooja has been our property manager for few years now and has always been helpful and responsive throughout. Whenever there is any maintenance issue in the property, she always takes care of it diligently and get it resolved in timely manner.

D. B.

I'd like to thank Alex Smith in particular for keeping in constant communication. Despite some jobs not getting done after emails , phone calls and texts Alex gave me at lest some form of communication and always writes back and kept me updated. Had it not been for Alex I woukd have rated property services a 1 star because I felt I was just completely just left to fend for myself with nobody to speak to. Alex did sort a few things out but still had a number if jobs not completed.

P. M.

Romans have done an excellent job of managing my property in Reading. The property manager Kimberly is always helpful, professional, and quick to respond. The tenants seem very happy in their new home too, would definitely recommend! Thanks,

N. S.

Our property manager Kimberley Garcia Jones has been very helpful this year and quickly responds to any questions or queries we might have about our tenancy.

B. A.

Suresh was extremely helpful and overall professional in helping myself and fiancée move house. He was attentive to all of our enquiries and understanding. A fantastic team member to have on Romans. I would highly recommend

M. B.

Pooja Chavda has been always most helpful dealing with any questions & queries I may have had. Any of my misunderstandings have been quickly made clear. I found I could rely on Pooja to help completely, in a exemplary and professional manner all aspects of our dealings.

F. O.

I had a good experience renting a flat through Romans. Phil Hawkins was very helpful, polite and easy to talk to throughout the process. There were a couple of hiccups along the way, but I was pleased with how Phil and Cameron responded to them. Overall, it was a good experience and I recommend them.

E. K.

We had a very positive experience with the sellers agents Callum White. Very freindly, professional approach. He helped us to make our process of buying our first home to go very smoothly and quickly. We have no hesitation whatsoever in recommending Romans and Callum in the process of buying and renting as we used them for both.

Z. S.

We have always experienced very friendly and excellent customer service during our 2 years of dealing with Romans in Reading. I'd like to say a big thank you to Phil who I dealth with most recently at a house viewing - he was knowledgeable, helpful, reassuring and took time out to discuss things and walk me through all the available options and processes - thank you Phil!

O. G.

Me and my wife are tenants with Romans Estate. Pooja Chavda is our property manager, she is very responsive and always active in fixing any problems we might have.

A. C.

I have had a great experience with Romans agency. I had more contact with Pooja Chava from Romans and she dealt with all my queries quickly and efficiently.

N. B.

Through my work I need assistance from our managing agent "Romans". I am always confident to get the best service and support from Pooja Chavda who proved to be very professional and friendly

R. S.

Bernadette and George helped me sell my property in Reading. They put it up for sale and obtained viewings very quickly. A buyer was also found quickly and my property was sold within a few months. The Romans (Reading branch) team were very professional, efficient and approachable making them very easy to work with. I would engage them again in the future.

J. B.

Pooja and her team are excellent, super quick and attentive. Solve issues very quickly. Lettings team is brilliant. I have never had a void.

A. T.

Consistently excellent service.. It's been 6+ years am staying at the property managed by Romans and I must say that their level of service is simply great. Current property manager (Charlotte) and earlier ones as well are/were very professional and always there to help and just a mail/call away. If you are looking for a professional real estate agents within Reading, I doubt you would find anyone better than Romans.

Z. F.

Being a first time buyer I would say, my experience in buying my new home was exceptionally great. No words to describe how Bernadette and David made my experience from good to excellent. They were very friendly and helpful in all possible ways. i would highly recommend Romans and I will definitely use them in future.

V. D.

Had few issues in the new property, but our property manager "kimberly Garcia Jones" very efficient to convey the issues with landlord and helped me with new bed and complete bathroom refurbish, her coordination with vendors for arranging quotes/support and timely updates , promptly response is highly appreciated. Thankyou very much Kimberly and Romans for their efficient property management.

G. L.

The contact we have had with Romans has been excellent - they have been professional and helpful. They have offered constructive advice. We live in the North of the UK so rely on the team for help in many ways. Tanya Howard and Nick Smith in particular deserve a mention and huge thanks.

M. “. H.

We've been renting a flat through the agency for the past 3 years. Now that, we have moved out, I think it's a good time to give it a review. It's been nothing but pleasure. Kimberley has been always helpful to us, always with a smile. Greate service, I would definitly advise to try them out.

B. W.

Romans Estate Agents, Reading Market Place Branch provided a highly professional service. Consultancy with one of their letting agents has been very smooth, and I receive replies immediately for property viewings through to all administrative and other issues to the point of sale. They have been very helpful and very transparent regarding all parts of the rental agreement, and we have found a great property in the centre of the town.

S. S.

A great service from Romans, Market place, Reading on my apartment rental. From viewing the property to tenancy agreement completion was a matter of days. Everything was dealt with quickly, they guided me through the process and I moved into the property approx 10 days after viewing. Thanks Suresh and the rest of the team for making my apartment search and move very easy.

M. A.

Sangharsha was very professional, prompt at returning calls and kept me updated on the progress. Romans in general is an excellent option as an agent due to their professional approach, flexibility and availability of services on multiple offices. I have just moved in to a new flat and looking for their best services during the contact period.

r. g.

Romans is a very good angency. Philip is the one of the top staff I ever met. he is very professional and nice. Acctuly the service he provided kept me stay with Romans. although the fees is high, the warm welcome, quick response, nicely communicate, reliable, and responsibility are worth that. Hope Romans and Philip Hawkins keep all of these advantages. Ray

G. D.

Sam Bailey at Romans looked after me throughout the process of offering and purchasing a flat. He was extremely patient, helpful and applied the same high level duty of care through the entire process. In my experience this is quite rare and I would absolutely purchase through Romans and in particular get Sam's support on any future purchases.

T.

My wife and I moved to Reading in June 2020 for work and rented a property through Romans on a 12 month contract. Despite the difficulties during these early days of the pandemic, Romans were very communicative and helpful to ensure our move in was as smooth as possible. Having lived in the property for a year, we have continued to receive outstanding service from the staff, in particular our property manager Kimberley who has always been available to answer calls and emails, solving any issues we have come across swiftly and successfully. Overall the entire team have been friendly and considerate to talk to, even now whilst arranging viewings for the next tenants that will move in after our contract ends. It has been very refreshing to deal with an agency who are so thorough and efficient, and I would highly recommend them to anybody looking to move into the area.

J. M.

Romans provide an excellent sales service. They have a dedicated service for valuation, sales and moving. Lots of information was provided by the valuation person, with a realistic sale price. The sale person found a buyer fairly quickly because they have a good range of customers on their books. The moving team did a very good service during the sales process, dealing with all our queries very quickly.

D. C.

I recently completed on a purchase of a new property with Romans (Reading) acting for the vendor. I found them to be very helpful throughout the process, they kept me informed at all times and most importantly when there were problems they were able to assist with getting solutions so that we had a relatively smooth completion. They were able to let me view the property 3 times before I was prepared to finalise an offer, they contacted me after completion to help set up my utilities. I was very impressed by the whole team with particular praise to George Steedman. I have used other Romans offices in the past to sell property as well, and can say that whether as a purchaser or a vendor I would recommend them.

s. d.

I had recently moved to UK and Romans had been really helpfull. Just wanted to say a huge thank you to Suresh Rana and his team at Romans in Reading. We were able to view a property with them within 24 hours, offered and was accepted in a week! Suresh really went above and beyond to help us and make sure the property we viewed was right for us, including getting in touch with the landlord about accommodating our needs - something no other estate agent has been willing to do. Very happy with the service and happy to move into our new home!

D. R.

My experience at Romans can be broken into two divisions; the initial sales, and the offer and administration. Of the former, Romans did a significantly better job than any of its rivals at actually selling the property - leaving me with a relatively full understanding of what it was I was viewing. Of the latter, admittedly the process was not as smooth. Despite some teething errors however, Romans was always relatively quick at remedying them, and was diligent in helping all parties involved find a complete and satisfactory solution. Of particular note, Sally was patient, accommodating and coordinated my process from start to finish. In conclusion - a good estate agent listing great properties, and willing to work with you throughout the process.

T. W.

My wife and I had contacted a number of estate agents in Reading, but from the moment I came to Romans and met Julian Sheppard it really felt like we would be taken care of. He frequently updated us and organised many viewings, which in our case led to the sale of our property for a very acceptable price. George Steedman, Julian, and the Roman's staff also kept us fully updated throughout the sale of our property. Paula Thomson was also particularly helpful in liaising with the purchasers and their solicitors whenever I asked. I have purchased and sold many properties through many different estate agents and Roman's has been my best experience. We cannot fault any of the Roman's staff we dealt with for the professional and friendly manner we were dealt with. From start to finish the staff were friendly, professional, a good communicator and exceptional estate agent. We were very pleased to have gone with Romans. As somebody who has dealt with many estate agents over the past 30 years, I would have no hesitation in recommending Romans to anyone wishing to sell their property for a good price and with far less stress!

I. S.

I've had a lovely experience working with the team at this particular Romans branch. Everything from the moment we asked them to market for us, until the point of exchange, they were so thorough and helpful. Oliver Jones in particular was exceptional, a real treat to work with! Keep it up, looking forward to working with you again in the future.

P. S.

Really happy with my Property Manager Pooja Chavda, she's always quick efficient friendly helpful, and precise. It's great to be able to have her to help us!

B. B.

Had a positive experience in sale and purchase. Romans managed the transaction smoothly and professionally. The team was friendly, approachable and extremely helpful in every step of the process, Bernadette was particularly helpful and went an extra mile on several occasions to provide assistance. Highly recommend.

V. B.

Great professional and responsive service from Pooja Chavda, Property manager, Romans. She thinks a step ahead and help me, proactively, with all aspects of managing the property. Thank you.

K. P.

I've used Romans as a tenant twice in the past and although they are expensive you do tend to find a good range of properties. Staff are polite and helpful. I recently had to deal quite extensively with their property management team over a deposit issue and I can only praise Ms Iwona Zych for her ethos, professionalism and overall excellent customer service.

V. T.

I would like to write my experience with Romans during my time in let property. I was really impressed by fast responses when started with my tenancy, also everything went really easy and smoothly. Always when I required any clarification I got answers and help really fast. The best of all was support from my allocated property inspector Anita Jones. She is really the best person who always was kind and helpful when dealing with any issues within property or when I had any query for landlord. She is just absolutely amazing. I wish all branch and mainly to Anita a lot of health and keep up good work. Thank you all.

D. E.

This review is for Sarah George, our Property Manager at Romans Letting & Estate Agents Reading. She has been great throughout all our tenancy, accordingly with the Landlords which have been always supportive on our needs. Apart from being punctual with due checks and reviews, to ensure that everything was in place at the property, she has also picked up timely any maintenance issue we highlighted to her, and even when they were urgent fixes, she went above and beyond to meet our expectations and reduce to a minimum the discomfort. Always friendly and professional, really nothing to say apart from positive comments. GOLD STAR!

X. D.

I have been dealing with Kimberley Garcia as property manager and she has been terrific in managing a complicated situation. She quickly assessed the situation and took the appropriate response. She went above and beyond to satisfy my requirements while kipping informed at all steps. Best property manager I dealt with in the past 5 years....

H. B.

I recently used Romans to source a buy to let property and found Bernadette Martin to be very professional and honest throughout the entire process. In my experience, other agents often 'play games' with their clients and do not always provide beneficial or correct advice. Bernadette gave me some excellent ideas and guidance with regards to my future plans. I would certainly use Romans again and wouldn't hesitate to recommend their services to others.

D. B.

Excellent service provided by the property management team at Romans Reading, professional, punctual with email queries, thoughful and helpful. Excellent team work too. Grateful with Mrs Pooja Chavda for the great support

S. M.

I would say, I faced challenges in my new apartment and Romans helped me to resolve it at earliest. I really appreciate and thank Lucky and Pooja for their fast response. As I was new to the country and I was not aware about the process. Lucky and Pooja were really supportive and ensured that all my queries were resolved quickly regarding my new apartment. My huge thanks to Lucky and Pooja and wish them all the best!! :)

A. M.

EDIT (06/10/2016) Following a very productive call with Jon I have decided to change my initial rating of 1 to 3/5. I wish I knew of his role within Romans when my dealings with the estate agent went south. After a conversation with him we settled a few of the outstanding issues and while i cant recover the time i lost i can accept when someone is going out of their way for customer satisfaction. In short, my dealing with Jon have gone a way in restoring my faith in Romans reputation... As i said earlier, i only wish i got in touch with him sooner - i might have settled issues with the agent sooner! OP - After finding a property i liked i was relieved to see Romans as the estate agent. Colleagues in the past had high praise for them and they appeared to have a good reputation. Unfortunately i would not come to the same conclusion or praise. Aside from the mortgage advisory team, who did a brilliant job, I am still shocked at my experience with the sales team in the Reading branch. During the process i had two estate agents handle my case BOTH did not instil me with any confidence. Never had i received a call from either updating me on proceeding where I was required to chase things, where i would be greeted with phases like "i left a message" or "i was just about to email you" all too much. I often got the feeling they also would not convey questions I had for the vendor and would provide answers they thought were correct. Eg I requested information regarding work that was to be carried out on the property they assured me that all work had been done... Queue a few days later where i was informed no work had actually taken place. I lost a number of weeks trying to get to the bottom of that one! I am truly shocked at my experience with Romans in Reading and would NOT recommend them. Unless you enjoy being talked down to and treated with no respect. I only added a star for the Mortgage team who handled my mortgage and queries with the utmost respect and professionalism. Something i cannot say for the agents.

W. P.

Really good service. This is the first time I have used a property management company and Darren and his team were careful to talk me through the process of renting the property. They found me a tenant within 2 days of being on the market as well which was great.

C. R.

Looking for a new property is a big step for someone to take, especially if you are doing this for the first time on our own. Living in Reading I was aware of Romans and their experience and knowledge of properties within the local area. Luckily I was in the very good hands of Lindsay who works at the Reading branch. I found her to be extremely welcoming with a friendly and professional manner. Her level of knowledge about the properties and their surrounding areas is of a very high standard. During viewings I found Lindsay to be open to questions and she takes the time to let you walk round the property without rushing you. This is very important as it allows you to take your time and actually see the property through your own eyes. I have experienced other viewings with agents from other companies who have talked at me and constantly tried to push the property whilst following me from room to room. This puts a lot of pressure on the viewer and so being showed a property by Lindsay was a pleasant break from that and her approach and manner helped make it a much nicer and easier experience. I would have no problem in recommending Romans to people looking for properties within the Reading area

M. P. G.

I am relocating to Reading from the US and stopped into Romans to see what properties they had available. As a walk-in, I found the staff friendly and helpful. I was provided with a list of currently available flats which met my criteria, and set up appointments to view several of them. I promptly received email confirmation of the viewings which was extremely helpful. I had several appointments, one after the other, set up for the Friday of that week. The agent at the first property was kind enough to drive me around to the others, as it was raining that afternoon. He was also able to provide me with some general feedback about the area and neighborhoods. Overall they are a very professional service and I was pleased with my experiences.

M. m.

My property manager Kimberley Garcia Jones made my life very easy while I was renting through Romans and went above and beyond to help with any problems that arose while I was at the property.

F. G.

Me and my partner have been in our current apartment managed by romans for almost a year now, and the service has been some of the best I have ever experienced from an estate agents. Kimberley our property manager is incredibly fast and professional while also being very personable. We have had issues with ovens breaking and they are always fixed within the week which is great! I also really appreciate that Kimberly wont just leave us hanging for a week waiting for a response, she will get in touch to let us know what the hold up is if there is one. She will also personally call us if there is bad news, like not being able to keep a pet, or a delay in fixing an issue.

T. P.

It's our first time working with Romans and we're impressed with the level of professionalism and positive attitude towards customers. It's been a pleasure communicating with the staff in Reading, especially with Chloe and Amy, who have been very helpful and reassuring through a lengthy process of verifying our references, have been answering our queries and liaising with the third parties involved.

G. E.

I bought my first property through Romans Reading, and viewed many flats with Bernadette Martin over 6-7 months to find the right one and the one I loved. Bernadette was very knowledgeable and helpful during viewings and answered all my questions quickly. She is very approachable and flexible, even showed me the property on a Sunday after her yoga session :) Thank you Bernadette & Romans!

Z. N.

I just rented flat from Romans Reading ( market place) All the staff in Romans Reading is absolutely amazing. Always very helpful, kind and every time trying to do all the best for you. Our agent suresh rana is incredible. Checking all the time if everything was ok, trying to help ASAP. Zero complication. I appreciated dealing with Romans reading. Highly recommended. For sure i will deal with them next time .

J. A.

Had a really good experience. Kimberley in particular done an amazing job as did Lucky. They both went above and beyond to assist us with our new letting. I would highly recommend their service.

K. H.

Excellent service from Bernadette Martin who dealt with my purchase from viewing to completion and after sales follow up. Bernadette diligently monitored progress, kept me informed and chased any queries I put to her. She was consistently supportive without being intrusive and was thoroughly professional in every aspect.

d. m.

Romans Estate Agents have always been helpful. Peter Hawley is my main contact, he was professional and honest. Even when things got tough Peter held it together. We are now in our new home. Thanks Peter and team.

N. J.

Romans Marketplace, Reading excellent service regarding my tenancy at one of the properties managed by them.... Especially by Lucky-- the lady who manages the lettings is very prompt, professional & very cooperative!!! Amazing Lucky & thanks for making my stay very comfortable & hassle free.

G. I.

I had a great experience with my state agent Kimberley Garcia Jones, today we had a Powercut and couldn't get the electricity back by ourself. When I called Kimberley she had been really understanding, and reacted as fast she could, knowing that I have a newborn at home, she sent me the electrician, who fixed this issue! Thank you Kimberley, you have been super helpful like usually!

B. C.

I am with rentals through Romans and have come in contact with their several property managers. The concept of property manager is quite good as they are a single point of contact for all your issues to deal with the landlords both ways. While all the property managers I have interacted with have been helpful, I must appreciate Manasi Bhatt whom we have come in contact with recently. She took over from her colleague and helped us with an issue of removal very prompty by liaising with the landlord and arranging the same. It was dealt with competently and very thoroughly. Thank you Manasi and great to see such a professional service from Romans.

N. M.

Great moving management team for first time buyers! Bernadette and Paula were lovely and did a great job quelling my first time buyer nerves throughout the whole process: from property searching to completion. Very proactive team and fast to respond to email & phone calls. They made the whole process easier and clearer.

J. D.

Pooja has been my Property Manager for a good number of years now. I’d had some problems with the service previously but nothing but excellence since Pooja took over! Thank you

R. P.

I picked Romans as my agent in order to sell my property. Callum White was very professional when we met; he gave me a fair valuation of my house and fair fee for the sale. I went for the 3D tour Callum showcased when he came to visit me and I am very pleased with it. The whole team was very responsive anytime I had questions and they kept me informed about the viewings almost at real time

L. B.

My buyer suffered a catalogue of unfortunate issues which led to a significantly longer wait to complete the sale of my property and in turn a stressful 4 months with the jeopardy of losing the property I needed to buy. Oliver helped enormously with the week to week developments (and disappointments) and never appeared to mind spending unlimited amounts of time on the phone listening to me - and at times my rants! He kept me posted with honest updates and always called or emailed when he said he would. I also sensed he was genuinely sorry for both myself and my buyer as we waited for the banks and solicitors to get their acts together. The other person to mention is the broker at Romans who stepped in to organise a last minute mortgage for my buyer and got it approved within a short period of time. Thank you!

H. N.

Romans had an excellent service with no deposit scheme and they were really fast. Our lettings advisor was Suresh Ranamagar who was helpful and he did everything for us. We were happy with your dealings. I totally recommend this Agent.

D. S.

Pooja from Romans in Reading is a fantastic property manager. Throughout the duration of our tenancy so far she has been so helpful and prompt in responding to any inquiries or requests we've had.

J. S.

Whilst some aspects of our initial dealings with Romans weren't great, the same cannot be said for their property maintenance department. Anita is a superstar, she has worked tirelessly to get issues sorted with our house no matter how big or small. We can call up about a non-urgent issue and have someone at our house the next day ready to fix it. Couldn't ask for a better service.

C. M.

Nicole was fantastic in my search for a property from the first viewing to the last. This even included when my circumstances had changed where I could only move in on a certain date. Even during the administration phase, she kept me updated with all the relevant documents that were required of me as well as ensuring that my check-in was seamless as possible. Nicole was so effective and efficient that now 2 other colleagues of mine have come to her in their search for a new property. It comes as no surprise that one of those colleagues found the perfect place within a matter of days.

A. A.

We have had a very positive experience from the Reading office who handled the sale of our property. Thanks to Bernadette Martin and George Steedman who steered us through the process and were always ready to answer questions and kept in touch even when we were on holiday in Spain. Paula at the Tilehurst office gave us regular updates once the sale was agreed and the legal process begun. Based on our experience we would certainly recommend Romans.

J. A.

Darren at Romans Reading Branch has done an amazing job in finding me a tenant in two days. He is very experienced and professional. Romans services are outstanding.

S. W.

Pooja has been an amazing contact for me. I am based in Malaysia and, despite the time difference, she is quick to respond and ALWAYS has a suggestion if there is a problem to resolve with my property. Cannot recommend highly enough. Keep it up Pooja, you are the best!

c. s.

We have sold through Romans in Reading, at the stage now of exchanged contracts with a move in date all sealed, I can only congratulate George & Bernadette in the Branch who were very very helpful from the start , George Very professional in his approach & valuation. I must also compliment Paula who was in contact throughout the whole sale with regular updates & always had an answer to anything we asked. I can only find 100% satisfaction received from George and his Team at Romans Reading

P. R.

Pooja Chavda managing my rental property in Reading and she has been brilliant! She has always responded to my queries/questions promptly, she is always informative and super helpful, very polite and highly professional. She has helped us through the whole process, i don't know what i would do without her. Landlord is always supportive and kind full. Special thanks to support tenancy. Romans were very communicative and helpful to ensure our move in was as smooth as possible. she is a credit to Romans. I hope she stays for a long time working with Romans

M. K.

Kimberley has been a pleasure to deal with at the Romans Reading branch. All requests and concerns have always been dealt with swiftly and with a high level of professionalism. Recently had few issues and renewal of contract which was sorted promply and with good results. Thank you

j. h.

As a first time buyer I thought that Romans performed better than the local competition throughout the sales process with lots of property availability, viewing availability and regular updates to the status of viewed properties (in particular Cassim). The comms in the sales process was great and the bid process was good. I did find the after acceptance - completion process less transparent than I was expecting and I was often chasing the after sales process team for updates. I must say that any communication with the aftersales team was very good - in particular Bernadette and Paula. My bid was accepted in late January with no onward chain for either the buyer nor the seller. I did use the Romans preferred solicitors - Lamb Brooks. Overall happy with the process and would use again.

N. K.

I have used Romans recently to let out my properties. I have found Romans staff to be very friendly and providing professional service. During that time I found one of their Lettings department staff I.e. Suresh not only professional at work but also prompt in responding to my queries. Suresh has been very good in communication and always responsive on emails. I am very pleased with the overall service. Thanks

M. A.

After having bad experiences with numerous Estate Agents, it was great to finally find an agent and agency that provide a great service. Dan Baillache from Romans Estate Agents, Reading branch is an example of the latter, he was superb. He was extremely helpful, patient and thorough when it came to my requirements and also gave great advice in every instance. I would definitely recommend Dan Baillache and Romans Estate Agents to anyone looking for such a service. Thanks again for your exceptional service.

C. M.

Kimberley has been a pleasure to deal with at the Romans Reading branch. All requests and concerns have always been dealt with swiftly and with a high level of professionalism. Recently had the house decorated which was sorted promply and with good results.

N. J.

Me and my wife recently completed our move to a new home with Romans in Reading, and we can say that they were fantastic throughout the whole process. Our queries were tended to immediately, whether it was over e-mail or on the phone. Everything was very easy and straight forward. We would definitely use them again. I'd like to grab the opportunity to highlight Parwesh Gurung who was the most helpful and probably the best agent who we dealt with so far.

B. M.

This is the second property I have sold through the Reading office of Romans, excellent experience both times. George Steadman's advice was intelligent and informed, Bernadette Martin negotiated the offers with zest in a clear and direct manor, then Paula Thompson kept me fully informed during the stressful bit leading up to exchange. I would strongly recommend this team of highly skilled individuals.

A. W.

I would like to thank Lucky Sherpa and Kalan Ledger for the excellent work in finding tenants for my four bedroom house in Reading. Kalan, visited the property and went through the various fees and services with me in his first visit. In his second visit, he came with a photographer, who took pictures of the property, and within the same week, the property was on the market and tenant viewings were also arranged. Kalan was very positive and confident that he would get tenants into the property in a few weeks, which he has done. Lucky Sherpa arranged and oversaw the viewings, she has been very proactive in soughting tenants for the property and has been excellent in conducting the viewings. Lucky is very organised and an excellent communicator, she would arrange the viewings with me in advance, and would always arrive on time. All the viewings have gone very smoothly, and the transition from the viewings through to the tenants moving into the property have also been very smooth. I am very grateful to Romans, and especially to Lucky and Kalan for finding tenants for my property.

R. A.

I used David Henley at Romans for a remortgage. This is the second time I have used David and Romans. He came up with an outstanding mortgage with a lower interest rate and knocked 7 years off my mortgage for not much more than I was paying with my previous lender. As usual David gave me sound advice, returned my calls quickly when he was not able to answer. Keep up the outstanding work!

L. T.

After contacting Romans for a valuation, I was so impressed that Julian Shepherd stopped by a few days before with their full brochure. When Julian came for the valuation he was enthusiastic, professional and engaging. I would not hesitate in contacting Julian again in future.

C. N.

This review is for Kimberley Garcia Jones, who handles my tenancy issues with Romans. There have been few problems with the flat, but those that have come up - a bit of plumbing, and some electrical repairs - have been very efficiently handled. Kimberley is both responsive and helpful, and has facilitated getting my repairs done in a timely fashion each time something has needed doing. Would definitely recommend to any other tenants in Reading.

M. S.

We used Romans as our letting agent and dealt with Sally who from the beginning was very friendly, honest, caring, professional and always helpful with any queries. All the team we dealt with provided an excellent service and would highly recommend them to anyone.

H. G.

Romans Reading is a reliable company because of its best to respond to customers, and quickly responds to problems. I want to recommend this place.

D. L.

I just use the Romans Estate Agents to rent a house! Sangharsha and Lucky made a great job! They are very nice and they help us a lot! Thank u for everithing and I recommend them to everyone! Roxana and Dumitru

J. S.

I was absolutely delighted by the excellent service that I received from Romans. They were extremely professional, and selected a lodger for my apartment in Reading. In particular, I would like to thank the great teamwork of Sally Tucker, Chloe Nice and Donna Starnes. 5 Stars from me!

A. C.

The team from Romans were great, in particular we dealt with Cassim, Bernadette and Paula. We were kept informed at every stage of the process and the team were always chasing solicitors and vendors which took so much of the stress out of the move. Really professional service and all positive recommendations.

M. A.

Romans consistently provide an excellent service, so much so that as a Landlord I feel that I sometimes taken them for granted. Too many names to mention but Amy and Paula have been brilliantly and professional. Thank you

J. C.

Great professionals that helped us to find the perfect house. Thanks! In addition, throughout these years, they have always been willing to help quickly and with total professionalism, without neglecting the personal closeness, so important when it comes to where you live. Especially thanks to Pooja Chavda for her concern, kindness and diligence, it is always helpful to count on her.

L. M.

Great service, friendly and very professional. James Barson was great, very proactive and fast to respond to emails and phone calls. We've seen many flats with different agency but none of them were so professional and involved. Looking forward working with you again!

S. D. D.

I would like to thank Lucky Sherpa for her amazing assistance and support in finding the best property for me. She not only advised me on the properties but also provided me with great tips in settling in. I would highly recommend her for everyone looking for a property in Reading.

A. S.

Very positive experience as a vendor, pleasantly surprised by the level of service, professionalism and responsiveness from the team at Romans (George and Bernadette). A marked difference from my previous experiences with estate agents in Reading, which were atrocious. Wouldn't hesitate to use them again.

C. B.

We have recently had a change in property manager for our rental properties with Romans in Reading. Sarah George is now looking after our properties and we have noticed a significant improvement in the service we now receive. Sarah understands our position as a landlord seeking to find a satisfactory solution to problems which are also fair to the tenant. Sarah communicates regularly and is both efficient and trustworthy. She has restored our faith in managing agents. Well done !

D. B.

We are relocating to Reading from Germany. I had contact with a few agencies in Reading but none were so quick, friendly, competant and as helpful as Charlotte Wild. We have managed to organise a house over the phone and online and Charlotte has gone out of her way to make everything run as smoothly as possible. She has made several international calls for us for various things i have forgotten or didnt understand and her customer support has been fantastic. Looking forward to having someone so friendly and helpful as a contact person at Romans while we are in the UK. Would not hesitate to recommend Charlotte and the team to anyone. Thanks again.

F. D.

I had a wonderful experience with the Romans branch in Reading when I was buying my first house. I worked with Bernadette and Paula, the senior staffs of the Reading office, they were orderly and professional and they patiently answered all my queries and endeavored to find a fair way to take my requests from the seller into account.

K. U.

We moved from Canada to Reading, Berkshire, and were nervous and excited about the move. The market is different and we did not know how to navigate it, but Suresh was helpful and very patient in helping us through the process, and answering our many questions and concerns. We appreciated that our worries were taken seriously, and the agency was empathetic about them, instead of dismissing them. Any of our frustrations during the process were outside variables, not directly controlled by Romans, or they were dictated by head office policy and of no consequence (and had no impact on our experience at the agency). I would recommend the Reading branch.

M. S.

I had a very good expereince with Romans and specially their letting agent Nicole Winman. She literally made the deal for the property we were looking to let. She is very commited and responsible young letting agent. All my quereis regarding our move was sorted out by her .I shall definitely look forward to Nicole and Romans for the best services in future.

D. F.

When technology fails, humans are there to make all to work smoothly. Same happened with Philip Hawkins. He saved the day with titanic efforts and went extra miles to make everything possible for us to be able to move in in the established deadlines. Having a customer service background, Philip achieved my expectations and he has the beautiful customer service skills to which I treasure ( and offer my self same for the users I work with.) Philip was compassionate and made me feel that whatever happens there will be a positive solution. Whatever magic he has been able to make on his end with his team he came out victorious. I can say also that he has exceptional teamwork skills, with his team and also with me as the issues were on both ends. He made the communication very easy, another great skill I appreciate. I am confident that with whatever question I will approach him in the future all will get worked out in a timely manner. And finally simply: Thank you!

G. D.

Romans have been a great company so far, very easy to deal with and very organised when it came to Lettings viewings. The estate agent Kayleigh, who is handling our paperwork etc to start letting a property has been very professional and quick to respond to any queries.

J. B.

Lucky Sherpa has been amazing in helping me with any queries and issues with my flat. Would 100% Recommend

N. S. A.

I was looking for a new property for letting and I’m doing this process for the first time on my own. I made a list of property and shortlisted property was under Romans agent and I went to the office to negotiate and looking for further information. I found the team in general very helpful and having the motive to support customers by nature. Luckily, I met gentleman Christopher at the front desk. He was very helpful to receive my order to proceed and transfer it to Kayleigh hand to work on it. Kayleigh was the consultant guiding me to finalize letting process. The most important point I would like to mention about Kayleigh and her work is how organize and open to answer every question I raise about letting procedure in a professional and friendly manner. Frankly, she make the experience with this company nicer and easier. For that, I would have no problem to recommend Romans to whom looking for properties in Reading and surrounding area. Thank You Nasser

M. W.

Recently sold my rental property through Romans in Market Place Reading. From day 1 the team have been fantastic and very proactive, keeping me in the loop (all of the team seem to be able to update me on status). Callum and the team even went that extra mile for me even after the sale had gone through!

R. T.

I want to thank Mr.Darren Leung of Romans, Reading for making my move in absolutely seamless and hassle free. He took care of the entire process end to end, providing frequent updates, timely interventions in adhering to the timelines. Excellent customer service. I want to thank Sumudu Harath of Romans as well who relentlessly followed up with landlord (on 31st July, morning 5 am) for signatures, it was time critical for me to show proof of address to get Visa for my wife. I am very satisfied with Romans, Reading . Wholeheartedly thank Mr.Darren and Sumudu Harath. Keep up the excellent service.

C. T.

The moving in process with Romans was fairly painless and they offered me a couple of options for moving into the property; with regard to the deposit. Their communications sent during this process could be a little clearer but that was the only issue I encountered. The few issues that I've had since moving in have been handled promptly and satisfactorily by my property manager Kimberley Garcia Jones.

B. K.

Would recommend Romans. Very helpful. Easy to deal with. No issues at all. Very pleased with the service provided. Big thank you to Kimberly who is always happy to help no matter what the issue is.

S. M.

Kimberley Garcia Jones has been my main point of contact after moving in as a tenant, and she has been very proactive and helpful.

F. H.

As a landlord and a long term client of Romans, I am always delighted by the care, attention and proactive approach that Kimberley Garcia Jones shows as my property manager.

Y. M.

Dan has been very very helpful during the whole process while I am trying deal with this not-so-easy vendor. He also helped to me cleared the balcony which should have been done by the vendor. In all, I would recommend anyone who is trying to buy property to choose Romans.

R. s. g.

Romans Estage Agency is really good. Have heard about Romans via Friend. I rented a new property in reading via Romans. Suresh Rana Magar was the consultant who was attending me , he is simply superb. He was always ready to help or provide the information on time. Happy with Suresh Rana Professional behavior.

N. T. S.

My new Property Manager Marianna is fantastic. She has managed to get so many things sorted for me since she took over managing the property and has gone above and beyond. She deserves to be rewarded.

P. B.

We live 300 miles away and instructed Romans to sell a property that we had as an investment. Obviously because of the distance, we needed an estate agency in whom we had confidence to look after the sale without too much involvement from us. Bernadette Martin (sales manager) kept us up to date from the start, initially with viewings and then when our puchaser was found she liased with the various solicitors etc. She has arranged final meter readings on our behalf, forwarded mail to us and generally kept us in the picture on how the sale progressed. A professional job all round!

G. M.

I was being dealt with by another branch but called into Romans Reading branch as I was passing. I was met by Nicole with a warm smile and a calm and friendly manner. She sorted my problem quickly and efficiently and I cannot thank her enough for her help in a crisis!

S. k.

Suresh Ranamagar from Romans Reading was my lettings advisor, for my first such experience in the UK. He is an exceptional and professional service provider.Really helped and guided me through the complications first time mover has to face.Recommend him strongly, if you are looking for a place in Reading!!

J. M.

As a landlord, Romans have done a great job for me including sourcing properties, supporting conveyancing, marketing for tenants and administering approvals processes for tenants and supporting tenants once in place. I wouldn't hesitate to recommend them.

k. b.

As a landlord, I am more than happy with the service Roman's provide in managing all aspects involved in letting my property and in particular I'd like to commend the property manager Pooja Chavda who is always professional, courteous and responsive in dealing with any enquiries or concerns I have. Thanks Pooja for all your hard work.

A. A.

I would like to thank the team at Romans Estate agents they are a top team. They help me a lot during my purchase of the property and they have lots of resources available. I would like to say a special thanks to Lauren. Mike. and the rest of the sales team your help was very much appreciated. I would recommend this agents very highly keep up the good work.

C. P.

I recently met with Julian Sheppard of Romans to discuss options about selling a property in the future. Julian is not only very knowledgeable about this area but gave me some very good advice that has helped greatly moving forward. Extremely approachable and with a wealth of experience, Julian happily spent time to listen, a rare quality for a Reading based agent.

R. P.

Great support I have received from Sarah and Lois who have been helping me for my rented property. Thank you Sarah and Lois your services have been superb!!

K. S.

I've just purchased my first flat through Romans and they were so helpful and very quick to respond. We faced a few challenges at completion (not because of Romans) and they were great, working with our solicitors and the owners solicitors to help resolve it

L. N.

I had a great experience at Romans, dealing with Bernadette Martin, and George. The property was placed on the market in September and immediately I was having viewings that were genuine, not tyre kickers! This made a difference for sure. I accepted an offer from the second person who viewed, however that didn't progress and after two weeks Bernadette advised that we put it back on. Within hours 4 viewings were booked. I sold to the fourth person who viewed and from then onwards everything progressed nicely to completion in January. Bernadette and then Paula, inthe sales progression department were completely in control, together with the solicitors that I also used through Romans. Yes, it cost more than the internet sites, however this was a stress free experience, and you cannot put a value on that. Thank you for a wonderful, professional experience!!!!

N. A.

My experience was pretty good. Darren was my agent. He takes an extra step to make things easier for you! Literally I recommended the Romans to everyone I knew was looking for a place to rent.

S. H.

I received excellent help from the day I was looking for a flat until I moved in, in every step of the way. Sang was very professional and helpful when asked questions. Will definitely recommend him to anyone choosing Romans services.

P. G.

Review for Pooja Chavda. Very helpful lady, always responded quickly. Great service from her.I had great stay with Romans, thank you.

E. P.

My poor experience with the property management team was turned around by Darren in the Lettings team. He was proactive, helpful and followed up when he said he would. He delivered the required outcome and did a great job. Thank you!

R. A.

Kimberley G Jones is a fantastic property manager who is always professional and a competent member of the team....she does a fantastic job in looking after her clients.

D. B.

Great service, fast and responsive. Sally listening and took the time to understand what I was looking for in Reading and consistently went out of her way to find the right type of property within my budget. Made my transition to Reading so much easier. I would highly recommend Romans.

K. B.

A big thank you to Kimberley Garcia Jones for our journey with Romans. Always answered our emails promptly and even held important postage for us when we moved out to recollect later

A. G.

Very efficient and professional, helped me to move to my new apartment in a timely fashion and to negotiate with the landlord. Very quick responses. I was especially happy with the service of Mrs Chloe Nice and Katie Ducker.

S. H.

In what was a disappointing tenancy at the property due to so many issues, Pooja Chavda was very professional and efficient with getting issues sorted to the best of her ability.

S. K.

I just moved in to the UK with my wife, and it was really smooth and helpful to search a home/apartment with Romans. Romans have well defined and clear processes for everything so even in the long terms its good to deal with Romans. Very happy with the experience.

P. R.

Just need to say what a positive experience we have had working with Bernadette from the Reading Market Place office. She went out of her way to make a very protracted sale as easy as possible. At every step she kept us clearly informed and on the frequent occasions I throw my toys out of the pram due to frustration, she calmly gathered them up, put them back in the pram and made the sale work! Thank you Romans

H. K.

I find viewings especially stressful from booking to finding the time to view, but I was very happy with Romans' service. In particular I would recommend Cassim who was my contact for viewings, as he was very professional, knowledgeable and friendly which helped me a lot. Although I didn't end up buying, I was grateful for the service and would recommend them. Thanks

K. G.

Have just completed the purchase of a property through Romans and have experienced no problems of note. Simon was helpful in conveying our requests back to the vendor and ensuring the property was cleared and clean prior to completion. I'd have no problems in dealing with them again.

A. N.

Appreciate services rendered by Suresh. He has always been prompt, supporting and listened to our queries. Thanks much. Overall a great service from Romans, Market place, Reading on my apartment rental.

L. A.

Karen, our property manager, has always been responsive, helpful and able to get things done, despite our landlords living overseas. We renewed our lease this year and the support we've had from Karen and the Romans team was a definite factor in our decision.

k. p.

Kimberly Jones goes above and beyond to ensure any help/advice/issues are sorted promptly and efficiently. A pleasure to deal with and a credit to Romans 5*

l.

Very professional and helped me get my first step on the property ladder. I personally would like to thank Bernadette and Paula. Both were amazing through out the process. Hope when I buy another one, will still be working with you.

T. W.

Recently moved into a property in Reading through Romans, Cameron (and the team) have been brilliant. From arranging a viewing at an hours notice, the then speaking to the landlord the same day to sort a few bits and then keeping me updated through the process - it's been brilliant. All whilst being friendly and professional! From viewing to move in, around a week (stupid weekends!!). Thank you so much Cameron and Romans!

L. c.

It didn't start well. But mishaps happen and it is the way a company takes ownership and handles an issue that really shows their calibre. We'd had a slight issue and I was livid. However, Charlotte, the manager, listened, investigated and remedied the issues professionally, amicably and swiftly. Because of this, I wouldn't hesitate to recommend the team at Romans. We're all human and we all make mistakes but Romans, led by Charlotte handled it superbly and provided exceptional customer service in resolving my concerns. Thanks, Charlotte!

J. H.

I have being a Roman's Tenant for the past 4 years and my experience with them has being on the most very satisfactory. I have mainly dealt with their head of property management for my area, Sharon Tubb who I have found to be very straight-forward and endeavours to explain to me the whys and wherefores; especially when things do not seem logical from the tenant's point of view. And she always gets back to you when you have a problem! And that's the biggest plus in my opinion

c. P.

Sales & Lettings , two professional teams of people. Sales - the people are straight talking, give excellent feedback and get results. They have never let me down. Lettings - have helped me grow my portfolio and are prepared to be flexible in the way we work. They always listen and then act upon any issues or concerns I may have and action accordingly. I have no hesitation in recommending them.

M. R.

Romans Reading letting office is very helpful if you are new to town & searching for a property for letting. They have lots of choice of property & options to choose with which suits your requirements. I dealt with Suresh and found him excellent in guiding me through each stages of process starting from viewing arrangements to agreement and finally moving to my current letting property. Suresh has provided his expert advice and support wherever needed during entire process of letting and I really appreciate my thanks to Suresh and entire letting team of Romans Reading Branch for that. I would definately recommend anyone in my large circle who is searching to rent a property to choose Romans Reading only. Thank you to all in the office for their kind support. Looking forward to same great enthusiasm for support during my letting tenure.

O. B.

Very easy experience letting a 4 bed house through Romans. The landlord proved difficult to get hold of and negotiate with, but the estate agents, especially Phil Hawkins, were very helpful and went the extra mile to ensure we were kept up to date.

R. B.

When I was trying to find a place prior to this, I eventually chose a place which wasn't marketed by Roman's. However, I have to say that Dan was a trustworthy real estate professional. He was quick when responding to queries and he was transparent with details, he deserves to be recognised for his genuine approach to helping clients find suitable places to live.

K. M.

Very helpful and honest approach from all staff at this Estate Agents. Dealing with others in the area was an absolute night and day difference. Would recommend them as more genuine trust worthy Estate Agents to people in the area. Michael Curtis-Dagg was particularly helpful.

E. H.

Oliver provided an excellent service during the purchase of our property. Very professional, prompt at returning calls, kept us updated on progress and guided us through the process (showing great patience at times). Would highly recommend there service.

E. B.

I have been extremely happy with the service that I have received from Romans. I have found them to be very professional, swift to deal with issues and knowledgeable of the market. In particular, I have been dealing mainly with Sally Tucker, and the experience has been very good to date.

C. D.

We've recently rented a flat with Romans, our agent ( Suleiman Ashrafi) was such a help. We had a few problems with finding the right place for us, but he was such a support and willing to help and we finally found the best place. Many thanks again for you're help. Best agent Suleiman Ashrafi,we strongly recommend.

P. M.

Romans have done an excellent job of managing my property in Reading. The property manager Kimberly is always helpful, professional, and quick to respond. The tenants seem very happy in their new home too, would definitely recommend! Thanks,

D. H.

Excellent service from sales staff in the Reading office, but DON'T use their designated solicitors Manor Hall in Leeds. This firm put very junior people on our case; they were not as proactive as I expected; and they seemed to lack experience of the process.

A. D.

Charlotte Wild assisted us with a recent rental arrangement – I found her to be helpful, thoughtful and professional at every step of the way. Charlotte was very supportive and patient to meet our needs and I believe she did everything possible to ensure we were able to enter into a mutually agreeable arrangement.

C. H.

Oliver Jones has been fantastic during our house buying process. He helped every step of the way, and kept to his promises when he needed to call us back. I am sure we would not have been in our new house before Christmas if it was not for Oliver. Thank you again!

M. R. I.

Philip Hawkins been the best and the most helpful letting agent. He always returned the call when we needed him so I will definitely give him more than 5 stars. Thank you so much Philip for everything you did for us.

A. G.

I've had a great experience with Romans, in particular, Lucky Sharpa, someone who goes above and beyond. Her expertise and ability shows what is possible from someone who is excellent at what they do. I am glad that Romans has someone like her, as she is an exceptional individual.

P. G.

Have worked with Rebecca to get my property marketed and ready to re-rent after undergoing some recent refurbishment. Being based in Canada makes regular contact more difficult, but everything has been handled really well and have been updated throughout the process

E. K.

We just recently moved into our new home, and honestly Lucky made this experience smoother than expected. She was extremely helpful, polite, and kind! Thank you Lucky and everyone in Romans.

A. O.

Romans Estate Agents they are one of the best lettings agency. Lucky Sherpa she help us to all the paper and documents,great person.thank you Romans Estate Agency

G. P. (.

Romans and in particular Mr. Callum White was proved to be a valuable partner in the property investment scopes of our Company. There was Fast, Reliable and Professional work from Callum and from the Romans support team. Well done !

B. S.

Very pleased with the letting services involving Kalan Ledger, Katie Ducker and Katie Mccabe. They quickly found a tenant, were helpful and accessbile and ensured a speedy process even when there were queries and changes to be made and/or confirmed. I also thought the flexiblity offered to me as a Landlord was a good offering.

B. D.

Sarah George and Lisa Holt are the best property managers in Romans. They are professional, responsive and problem solver for us. They exceed our expectations with their quality services. Thanks Sarah and Lisa for providing such amazing services.

H. M.

Molly Hall has been a fantastic property manager for my rented house. She has always been helpful, attentive and easy to work with. I highly recommend her to anyone wishing to rent a property.

J. S.

Been associated with Romans for last 5 years and am happy with way they handle the customers and address issues. Special Thanks to Kimberley who was instrumental in addressing many recent issues, responding to calls & updating periodically on the task progress.

O. Y.

We`re using Romans for 3 years now and very happy with their services. From their staff Pooja is always very helpful and kind.

M. T.

Kimberley has been my property manager for many years now; she is efficient and trustworthy. She is familiar with every aspect of my property and has a good relationship with my tenant. I have found that it is very important to maintain consistency and transparency in all transactions and this is what Kimberley exceeds at.

J. N.

Tons of thanks to Ms Lucky Sherpa Valuer and Khim. They helped us a great deal in our recent renting in Reading, U.K. Lucky was really professional and super nice who had tried her utmost to solve our problems. Khim was punctual, nice, and very sincere. Khim even managed to advance our appointment to one day earlier though he was busy. We were greatly impressed by their efficiency and working attitude. Should we need an estate agent in the future, Romans will be our priority.

C. T.

I have been renting a flat with Romans for the last 5 years now. In general the service is good. But recently I had an issue which required an urgent resolution. I called the office and Sarah George was absolutely superb. Sarah was not just polite but showed real interred in my situation, arranged for the appropriate contractor to come to my place immediately and the issue was resolved in a few hours. The next day, Sarah also checked with me if everything was fine. High level professionalism.

R. W.

Kimberley helped sorting out a couple of things recently for our property. I was amused and satisfied on the speed in resolving the issues. Kimberley was also communicative and update us on the progress, which showed that she had the follow up work done properly. This was seldom demonstrated in the previous property managers. Hope this good work will be maintained.

a. m.

We have been living in a property in Reading which is looked after Romans. Kimberley is my property manager and I always get a prompt response from her. Any issues raised are looked at on priority. Kimberley is prompt in providing email response as well in case I'm not available to pick the calls due to my work commitment. 5 star service. :)

D. J.

Really appreciate the professionalism of Lucky Sherpa and Meenu Chaudhary for making Smooth transit to my First rented home in Reading. Thanks team for your support..

S. S.

I am the landlord/owner of the house that's next door to the property that is managed by Kimberley. I have on a number of occasions had to get in touch with her for issues that have required her to liase with her client and the tenants. I have found Kimberley to be efficient, approachable, professional, tenacious and possessing a v pleasant personality. She has relentlessly tried hard to resolve problems I have raised with her. These qualities in a member of staff is what makes a business stand out. I have been impressed with the team and am looking to let my property, through Romans, when it's ready

v. k.

Recently I moved to an apartment through Romans and Suresh Rana Magar helped me moving to this apartment in smooth process. Thanks to Romans team for being helpful in my movement.

T. M.

My property manager is so efficient and helpful that I was impelled to provide some feedback. I had an issue re a leaking water tank and she came to my rescue as always. So a big thank you to Kimberley Garcia Jones, she is a credit to Romans. Please pass on my gratitude for her support and friendly service.

A. W.

I've had my flat fully managed by Kimberley at Romans for a few years now. It has been a smooth & hassle free experience throughout. Always responsive and sorting out any issues on my behalf and keeping our tenants happy.

S. M.

As a Landlord I have been with Romans for about 14 year. Great company and deal with any issues professionally and quickly as soon as they arise. My property manager Sarah George has been particularly responsive and helpful in sorting out those out of the blue issues that could easily become a real headache from usual maintenance to the police kicking the door in by mistake. Makes the letting process a breeze……

K. S.

My wife and I used Roman's services since 2019. We got ourselves an amazing apartment through them and ever since we've been enjoying our tenancy in the home. Recently we have made an extension for a few more years and I can say that we feel like it's our own home. The members of staff are friendly and although they are professional, we felt a strong friendship and openess from the team. I can say that although it was our very first time experiancing with an agency for letting I totally recommend Romans to help you out. Looking forward to continue with them in the future and even buy our own home if possible. Also, I would like to give a big thanks to Kimberley Jones for the help she provided on our contract extension. Very kind and I did not felt that we were discussing with strangers, but with friends. Keep it up! Thank you Romans team! 🥰

P. C.

Romans have been professional and given great service over the years they have managed the letting of my flat. I've never been without a tennant and Romans have handled all the inevitable maintenance issues that come along efficiently while keeping me informed at all times. The online portal makes finding all the invoices at Tax return time really easy. Also the property manager Pooja who has overseen my flat for last few years is always extremely helpful and easy to reach if anything comes up.

K. H.

We have moved in to our new home in March 2021. The help of Kimberly Garcia Jones (our property manager) was instrumental. She helped us with every issue that we had, and also the response was really fast and friendly.

K. E.

A review for Anita Jones. I had originally been dealing with a property manager from the Earley branch and we weren't 100% satisfied - we had been let a property that turned out was full of issues and we're starting to regret our move with Romans - then came along Anita, she has stepped in and been so responsive and helpful! She speaks with me like I'm a human being rather than just another client on her list, and takes the time to update me and recommends great and friendly contractors. Having Anita help us has really restored our faith in Romans, we know as long as she's there we don't need to worry! Thank you so much Anita.

A. S.

I recently rented a property via Romans. I am really impressed with way they handle the customers and addressing the needs and issues. I sincerely want to thank Lois who supported me on the tenanting process in a very effective way and really want to pass on the credit and special thank you note to Kimberley who continue to help and sorting out a couple of things recently for the property. I was very pleased and satisfied with the approach and resolving the issues in the needed time. Kimberley always try to be reachable and keeps us updated on the task progress, That shows her dedication and professionalism. Thanks you

D. K.

I have good experience with Romans, especially with my property manager, Kimberley. Every time I asked her help to sort out any issues she provided a quick and efficient support. Appreciate it.

Y. C.

Romans managed my two properties since recently. Kimberly, the lady who took care of my properties is very responsive and easy to communicate with. Luckily to have her handling tons of tough issues between all parties during this period.

A. B.

Recently I moved into Reading with my family and started looking for properties. After 10 days of searching with different providers finally I connected with Romans and experienced property expert Lucky Sherpa. She is top notch professional with loads of energy and full of patience who answered my thousand queries with cool head. She basically guided me like a teacher and made a successful transfer to new property. My sincere gratitude to Lucky and best wishes to team Romans Reading branch !!!!..

M. T.

I have had many dealings with Senior Property Manager - Kimberley Garcia Jones through Romans over the last 3 years. Kimberley approaches her work in a very professional manner, she is an effective communicator, responsive when I need a query answered and always happy to help.

R. L.

Review for Sarah George, our Property Manager at Romans Letting & Estate Agents Reading. She has been great in terms of understanding the issues we reported and responding with the solutions and providing us regular updates on the maintenance works. She sends regular emails enquiring about any issues in the property. She is Professional and helpful.

E. S.

Over the past several months, we have had several communication problems with Romans. Finally we have found KIMBERLEY GARCIA JONES who has been an immense help in getting some movement on fixing a shower that we have been without since December. She is very good at keeping in contact and seeing things through. She also contacted us in her day off. Romans is lucky to have her as an employee as she careS about the customers and lets them know that.

V. K. K.

Pooja Chavda managing my rental property in Reading and she has been brilliant! She has always responded to my queries/questions promptly, she is always informative and super helpful, very polite and highly professional. I was really impressed by fast responses when started with my tenancy, also everything went really easy and smoothly. Always when I required any clarification I got answers and help really fast. She is just absolutely amazing. I wish all branch and mainly to Pooja a lot of health and keep up good work.

A. A.

I rented a flat last month with Romance where they provided me with most of my comments, thank you "Suresh Rana"

L. R.

Roman's have been my letting agent for nearly two years now and it's been a great experience for my partner and I this whole time. Our property manager Sarah George is fantastic. Any issues we have had, she deals with so promptly and she goes above and beyond to meet our needs as tenants. I would recommend Roman's Reading to anyone looking to buy or rent, you won't be disappointed.

G. A.

The Leaders Reading, helped us trough the whole process of renting a flat without any issue. I would like to especially thank Sang who was very nice and friendly. I would definitely recommend them. The only reason I am not living 5 star review is that I would prefer one person to lead the process from start to finish and not many. I think this would be more personal approach and I wouldn’t be confused who to ask on which stage.

K. P.

Nathan Stevens has been excellent in his property management - he is keen and gets everything sorted quickly, with no fuss and is very efficient. I would definitely recommend his work; he is also always very professional and happy to help.

S. M.

Five working days from viewing to tenancy agreement deserves five stars! Thank you, Suresh and team.

s. s. i.

Pooja Chavda from Romans has been absolutely amazing. She was instrumental in getting my property renovated & redecorated through her building maintenance contacts. The communication she maintained was prompt and professional all through and I was regularly informed about the progress of the work and photos and videos sent through mail.

G. J.

Sarah George is a great property manager, she is receptive and prompt to answer any queries or raised issues. We feel listened as tenants and we can trust that any issue would be efficiently resolved.

R. S.

We are happy with the quality of service by Romans. And particularly, we are very glad to have Pooja Chavda as our direct contact at Romans, she is very responsive and amazingly helpful in all issues and communications regarding the tenancy. Thank you so much!

E. R.

We have recently renewed our tenancy with Romans and our property manager Sarah George​ has been very helpful. She managed our queries efficiently and replied same day which made the renewal process quite painless. Thank you Sarah!

W. J. N.

I have been with Romans for more than 10 years. Romans Estate Agents Reading, especially Sarah George, is doing fantastic jobs for managing our property and keeping the tenants happy. She's very professional and always quick to respond. I would definitely recommend Romans and Sarah for their services.

C. B.

Kimberley is a great property manager. Great response and takes action quickly. Not everything has been smooth with Romans from the move a year ago to now but Kimberley’s work has always been helpful.

J. D.

Kimberley has been our main contact at Romans for many years and throughout that time she has been excellent- quick to bring all issues associated with running a let properly to our attention- but always with a possible solution or range of options as to how those issues may be efficiently resolved. We really appreciate her support.

I. G.

Lucky Sherpa from Romans is very friendly, trustful and reliable person, always happy to help. She helped us a lot from day one into the new property. We had a few issues in the beginning which she solved quickly and with a professional manner. We are very happy to deal with her and much appreciate her support. We are sure she will get a lots of 5 stars reviews in the future. Thanks very much Lucky!

M. S.

We just moved in to rental apartment through Roman's, Our first point of contact was Cameron Smith, he was always very helpful and in spite of being busy he helped me with all the queries I had, Once we moved in to our property Kimberley Garcia Jones is our point of contact, she has been really helpful and helped us resolving the problems we mentioned on the first day of our move. and she has been constantly in touch with us over the emails and calls. I hope they maintain the same services through out our tenancy with them .

G. A.

The Leaders Reading, helped us trough the whole process of renting a flat without any issue. I would like to especially thank Sang who was very nice and friendly. I would definitely recommend them. The only reason I am not living 5 star review is that I would prefer one person to lead the process from start to finish and not many. I think this would be more personal approach and I wouldn’t be confused who to ask on which stage.

J. D.

Kimberley Garcia Jones is an absolute credit to Romans, she is a brilliant property manager. Always very personable and goes above and beyond to deliver a 5* service.

A. B.

It's been very satisfying experience with Romans. All the issues are dealt with promptly and in time. Kimberley is always very responsive and quick to sort out the issues. Happy with the services provided by Kimberley 🙂

t. l.

I have had many dealings with Sarah George , Kimberley Garcia-Jones and Pooja Chavda, property managers at Romans regarding maintenance issues and cannot commend them highly enough . Every time they have dealt with issues promptly and efficiently without fuss and with the utmost professionalism .

C. B.

Currently renting with Romans and our property manager, Kimberley Garcia is amazing. The company itself also seems very accommodating which is a refreshing change. Am very happy with Romans

D. K.

I'm moving into my first place and Sang and Kimberley have been my main contact. Couldn't fault anything, every question I had was answered swiftly and has been very helpful with the whole transition. Been such a great help making it less stressful. Very nice, polite and understanding :) Dan

T. K.

Kimberley Garcia Jones did a great job and has been very responsive to any inquiries. She always gets to a solution and is highly reliable on follow ups. Thankfully she took the initiative on some repairs needed on my flat and got those sorted out quickly. Kimberley stands out amongst the real estate property managers I had to deal with so far and is easily providing a 5* service.

R. E.

I have rented with Romans for 8 months and each time that I have experienced any maintenance issue, such as leaks, my Property Manager (Pooja Chavda) has continuously been quick to respond and organise the appropriate action required. I feel able to rely on Romans to manage the property effectively and always feel listened to when needed.

S. P.

@Jessica Phillips​​​​ Jessica, our property manager from Romans Estate Agent, Reading has always been very approachable and friendly personnel to engage with. We have always found her to be quite prompt and dedicated to help us. Keep up the good work Jessica.

A. B.

I thank Lucky Sherpa, Meenu Chaudhary and team for all the help throughout the process. Indeed my experience so far with Romans has been very good. Very approachable team especially Lucky and Meenu with whom i was interacting during the process. Looking forward for help in future. Many thanks Apparjith

S. S.

I firstly would like to say thanks to team at The Romans Group. Highly recommend the services of the team. Kimberley, my property manager, has been my main point of contact and she has been a pleasure to work with. She has been extremely supportive in relation to the various issues which arose. She always dealt with any tenant problems efficiently and immediately. I never hesitate to contact her by phone or email as I know she is always happy to help me. She is always super quick to respond to emails, in a friendly and positive way. so, a big, thank you to Kimberley for really looking after me.

L. S.

Richard and his team, notably Cameron and Suresh in Lettings and James (Move Manager) and Keiran in Sales can be relied upon to provide a dependable and first rate service. They have marketed and managed a property on my behalf for many years. In an industry where communication is vitally important both teams function well together and I wholeheartedly recommend this agency to prospective landlords and tenants.

N. W.

I had a query with Romans Letting Agency. The query was dealt by Kimberley Garcia Jones. The response from her was professional and quick. She was a breath of fresh air, as nothing was too much trouble. The query was dealt with and I am very happy with the service.

L. B.

Review for Anita Jones property manager: Anita has been the best thing about our tenancy in a Romans managed property. She has supported us in our issues with the estate management (not associated to Romans) and is always quick to reply and support in any issues she can.

K. G.

I reported some issues around the flat and Kimberley picked up on these so quickly & efficiently. Most of which have been sorted within a week since sending an email out to Kimberley. Also chatting to her, she is very warm and helpful, seems to really care.

V. S.

I have had Pooja Chavda managing my rental property in Reading and she has been brilliant! She has always responded to my queries/questions promptly, she is always informative and super helpful, very polite and highly professional. Thank you Pooja!

J. J.

Romans are first class, never had an issue with their service and I can't the same about other Reading estate agents. Things are sorted punctually and professionally. Jessica, our property manager is absolutely brilliant and a huge asset to the company. Makes us feel like we have someone in our corner with any problems we have.

G. S.

Thanks to the Romans Team Market Place, Reading for their personal and professional support in selling our late Mother's property. In particular, our thanks go to Mike Page who guided us through every step of the process from valuation for probate to completion of the sale. High quality advertising, preparation of his team for viewings and with the support of Shante Murray, Mike ensured communications and liaison between all parties ran exceptionally smoothly.

V. D.

This review is for Pooja Chavda, who handles my tenancy issues with Romans. There have been few problems with the flat, but those that have come up - a bit of plumbing, and some electrical repairs - have been very efficiently handled. Pooja is both responsive and helpful, and has facilitated getting my repairs done in a timely fashion each time something has needed doing.

T.

Great service over the last few years from this branch (as a renter, not landlord). My property manager Kimberley Garcia Jones is my main contact and relays any problems swiftly to the landlord if needed. She responds to any inquiries the same day and sets up appointments with competent builders and handyman quickly. Never had any issues with Ms. Garcia or Romans whatsoever. Renewals are also organised well in advance, never letting any anxiety rise up.

N. J.

Kimberly Garcia Jones was extremely helpful in resolving an maintenance issue I had. I appreciated her understanding of the urgency and how diligent she was in calling me to follow up, update and ensure the issue was dealt with.

J. L.

Rented accommodation for two professionals in Reading Romans were easy to help us find a place and sign up to a new apartment. My partner and I lived there for over three years and all issues were dealt with quickly on their end. Our property manager Kimberley Garcia Jones was always helpful throughout and replied to emails in a timely manner. I spent 8 years in Reading and they were the best service I had during my time there.

D. G.

I had a very good experience with Romans. My Lettings advisor Suresh Rana Magar​ was extremely helpful at each stage of the application process. He made sure to provide excellent communication and customer service at all times of the application process. I would definitely recommend Romans to anyone seeking property experts.

J.

Romans sold our property but unfortunately our buyer pulled out. Lauren Dearlove who works at the Reading branch has been brilliant in trying to find us a new buyer, she keeps us updated with viewings and their feedbacks and promptly answers our questions. Lauren is a very friendly person and not the stereo-typical estate agent and she's been more than helpful and listens to our concerns even if its out of office hours. So far she has made the unfortunate event of us losing our sale a very stress free matter and we are confident they she'll find us a buyer shortly.

S. G.

Sarah George and Kimberley Garcia Jones have been really supportive in managing our property for us. They have ensured that we are kept aware of any issues that need resolving and promptly act on any maintenance actions. Keep up the good work!

B.

This review is for Pooja Chavda, our Property Manager, who is always professional, courteous, responsive and always active in fixing any problems we might have. Our experience so far has been great with Romans, Thank you.

L. L.

I recommend the Roman Agency for the following reasons: Seriousness. Verbal agreements have been respected, everything has been made transparent. Professionalism. There were things discussed about the subject, there were no unclear things. Promptly. I could have had meetings when I had the opportunity, including Sunday. I recommend to those who want to rent an apartment to contact an agency that respects both, the tenant and landlord. The Romans agency will be the first agency for me to call for real estate acquisitions / sales in the future. Personally, and last but not least, I thank Lucky Sherpa for all the major efforts made in the 3-4 days until signing the contract, sometimes over her work schedule. I am very pleased with the location she found and enjoy all the comfort. She is professional, understanding, obedient to the client and her efforts are welcome. Lucky Lucky Long Success !!

M. S.

I’m going to talk about Pooja Chavda who is the lady with whom I deal when I have an issue in the flat I rent. She’s the best! Always so helpful, kind, patient and happy to help and assist you with everything. She’s also very approachable and lovely. I hope she stays for a long time working with Romans.

D. F.

Just wanted to share how responsive my property manager Kimberley Garcia has been in regard to multiple repairs that have been required at the property I rent. She's always quick to respond and has done a great job in liasing with the landlords in order to get repairs done. Very happy with the service she has provided.

E.

We used Romans’ services in July 2020 to sell our property and got a successful offer in September 2020. The agent assigned to us was Lauren Dearlove . Lauren was professional , communicative and went above and beyond on many occasions to ensure our house got sold . Even after selling the house Lauren facilitated between the vendor and ourselves. Many thanks to Lauren and the team over at Reading. I would recommend Romans and would use them in the future.

J. P.

I have been renting a flat with Romans for the past year. In general the service is good, Pooja is very responsive and helpful when we have issues around the house. Last week we had a water leak and the problem was solved the same day.

A. N.

Thank you to the lettings team for renting out our property so quickly and smoothly. Our new tenant is in good hands with the fully managed service - Kimberley Garcia. Any maintenance issues are reported quickly, Kimberley is always there to help us fix all scenarios that arise. Professional positive experience!

v. r.

We have been renting a property with Romans over the last 3 years. Our current property Manager Kimberly Garcia Jones has been very helpful with any issues we come across in the property. She is always communicating any updates on when works are to meant to be carried out, prompt in getting any fixes sorted and very quick to reply emails. A massive thumbs up to Romans and especially Kimberly for their service!

K. M.

I would like to highlight my recent experience with our property manager Nathan Stevens. I would say probably one of the best PM we had so far. He has been very professional and reactive to sorting any issues we had. Highly recommended. Thanks Nathan :)

Contact

Photos