Reviews of Frank Innes Sales and Letting Agents Burton-Upon-Trent. (Real Estate Agency) in Stoke-on-Trent (Staffordshire).

Frank Innes Sales and Letting Agents Burton-Upon-Trent

104 Reviews

83 Comments

Real estate agency

Real estate agent

184 High St, Burton-on-Trent DE14 1HN, United Kingdom

Description

Information of Frank Innes Sales and Letting Agents Burton-Upon-Trent, Real estate agency in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Frank Innes Sales and Letting Agents Burton-Upon-Trent

Reviews of Frank Innes Sales and Letting Agents Burton-Upon-Trent

A. G.

Sarah and Dawn in particular were so helpful, they did many viewings of the property being sold which was empty, and gave helpful feedback and advice. They always responded promptly to queries and were constructive in progressing the situation. Happy with the service.

K. A.

From the very first consultation Simon was professional and patient, giving clear answers to my questions. I had never let out a property before, so was very grateful to Niamh and Amy too , as they steered me through the process with professionalism and warmth. I am especially appreciative of the way Niamh dealt with an awkward neighbour!!! I can highly recommend this agency.

P. J.

Sarah showed nothing but professionalism & compassion when she visited my home. She was very understanding of my situation, unlike other agents who only seemed interested in getting my house to sell. Although I am yet to market my property I am confident without hesitation that I will be using Frank Innes.

H. K.

A massive thank you to Dawn at Frank Innes for her help, kindness, patience and understanding. She made an intense exchange process a lot less stressful as she was always there when you needed her. She went above and beyond for us and is an asset to Frank Innes.

B. W.

The staff at the Burton Office are very professional and made the whole procedure of renting so easy. Many thanks to Niamh who I dealt with throughout the process, she is a credit to the team.

J. W.

Highly recommend these we recently rented our new house through them and we cannot fault anything about the service we received very professional, very organised and everything was done within 4 days of us having the viewing. 10/10 all round Thanks all and Thanks Niamh who kept us updated at every step along this short and efficient journey and was extremely helpful and professional throughout ⭐️⭐️⭐️⭐️⭐️

Y. M.

Really helpful and lovely team at Frank Innes. We worked with Niamh, who made the process very easy and smooth, she was really supportive and answered any queries very quickly.

C. M.

Great service from the team in Burton! They helped me to find a property that was exactly what I was looking for. The whole team, especially Niamh, worked really hard and communication was brilliant throughout. 10/10 service

R. J. B.

Excellent experience with Frank Innes, especially with Simon who suggested us our new home, and Amy who seamlessly guided us with everything. Highly recommended!

D. B.

Amazing experience, and especially from Niamh. She was super-efficient, extremely friendly, and made the entire process simple. A pleasure to deal with and an absolute credit to the company. Thank you.

L. H.

I recently purchased a property advertised by Frank Innes Burton. From start to finish, the sales team were fantastic, Sarah and Dawn responded quickly to queries and even chased solicitors to speed things along. They made what can be a tedious process much less stressful. After such good service, I decided to let the property with Frank Innes. Simon and Amy have gone above and beyond to assist me and found a tenant within weeks of advertising the property. I cannot recommend this company enough.

P. M.

I can't thank 'Sarah Perry' enough for all her help during my first house purchase. Very professional, knowledgeable but most of all a kind and lovely person to make all of this an easy process. If I ever have the courage to move again I'd definitely want her to help me and cant recommend Sarah highly enough. Many thanks

G. K.

From the start of our tenancy application to the end, the staff at the Burton Office are very professional and made the whole procedure of renting so straight forward for us. May thanks to Amy who we dealt with when we went into the office to collect the keys.

M. H.

Niamh was fantastic and really explained everything well and nothing was too much trouble, on the show around and each visit into store she was friendly, professionally and easy to talk to. I would recommend using this company.

J. B.

I used Frank Innes to rent out a property I had just brought. A friend recommended them to me as word of mouth is the best advertisement in my eyes. They made everything so simple. Everything ran so smoothly. They had a tenant in within two weeks. Simon and his team are a great credit to the company, especially Niamh who predominantly organised my tenant find.

L. P.

Absolutely the best agents in Burton! I have used Frank Innes for both Sales and Lettings and would not hesitate to use again. The staff are amazing, helpful and professional. 5 star service every time. Highly Recommend

I. N.

Absolutely fantastic start to finish sales time and letting team , very helpful and communication was brilliant all the way , very happy with them , big thank you to the letting team Simon and Niamh

B. N.

Brilliant team!! They are very helpful and informative, as a first time tenant the team were very welcoming and made me feel comfortable with asking a million and one questions. Highly recommended to rent with Frank Innes in Burton, they were always there to answer any queries. Thanks Niamh and the team!

J. P.

We have used Frank Innes for a number of years to let our property. We have received excellent service from Simon Parkes and his team. They have always been very responsive with any queries we had and been most professional. We would most definitely use them again and would highly recommend Frank Innes lettings at Burton. Keep up the good work.

L. C.

Sarah was absolutely incredible at advising us on our first home. We went into this completely clueless and she really was so professional and amazing! Would certainly recommend 👌

M. M.

I have been using Frank Innes Burton services for more than 10 years (in fact, I started with John German that later morphed into Frank Innes). I was very happy with their management of my property that included renting as well as maintaining because I have not lived in the UK. The recent sale of my property was rather complicated due to Covid-19 and multiple conveyancing issues and I have been incredibly grateful to Sarah Perry that showed a tremendous determination and helped me to complete the sale from overseas. She has been amazing and I truly believe that her contribution was essential.

P. A.

Recently letted out my property with Frank Innes. Very professional and quick. Special thanks to Niamh 👍🏼☺️

M. W.

The Sales team for the Burton branch has been a dream to deal with. Sarah and Dawn have been a phone call away even in their most busy moments, and have made what was a very difficult process a much more positive experience. I would recommend working with this team for anyone wishing to sell their house. Frank Innes in Burton are a very professional and personable organisation, and I just want to say a huge thank you to all of you. I wish you all the best for the future.

G. S.

Last year I on behalf of my aged father let his bungalow via Frank Innes Burton upon Trent, dealing mostly with Mr Simon Parkes. The tenant moved in on 20 March 2020 which coincidentally was the very first day of the first lockdown. Unfortunately my father passed away the following May and by April this year we had to put the property on the market. Initially the Burton office staff were furloughed which created problems communicating, but once the Burton office reopened a couple of months later the support I received was again excellent. Throughout the last turbulent year the service from the Frank Innes staff has been first class and having used a number of agencies in the past, I would strongly recommend Frank Innes for anyone wanting to lease property.

N. C.

Simon, Amy and the team at the Burton branch have been managing my properties for a number of years following s short period of management from a disastrous letting agent. I have been a landlord for 14 years and I can honestly say I would recommend them without reservation. Friendly, professional, responsive and when a tenant changes, they are efficient and very well organised. Repairs are quoted quickly and the team have a panel of traders who are very responsive and managed well. If you are a landlord I can honestly say - don't look any further.

J. K.

Niamh was really helpfull from viewing the house to getting the keys. Really smooth letting process from start to finish.

S. B.

We have just used Simon and the team at the Burton branch for the eighth time I believe. The reason is simple - they take what is a somewhat difficult transaction and minimise the stress to the client, making it trouble free. From the listing, the photo’s of the property and the valuation - Simon achieved tenants in occupation in seven days - you could not ask for more. We will search the market for properties again soon, but we will not search the market for an agent - it’s Frank Innes, 184, High Street, Burton on Trent.

S.

I have dealt with Simon Parkes at Burton now for some years. Simon is excellent and I would go as far to save that if he moves to another agency then my business would move too. Highly recommend using Frank Innes when renting out your properties.

R. P.

Thanks to Frank Innes Burton for all you do to help with my managed property rentals. Very efficient and professional service, I feel I’m in good hands for hassle free letting. Well done team.

H. C.

Simon has been absolutely fantastic during the letting process of mine and my friends flat. Him and the team have been welcoming, prompt and knowledgeable when I have called up. They have always made time for our questions and let us view the flat before we move in. The process has been quick, easy and stress free and I'm confident any issues we have during our tenancy will be sorted in the same proactive manner. Thank you so much Simon and the team 😊😊

N. O.

From start to finish we want to highlight what an amazing job Sarah has done for us in purchasing our first home. She kept us well informed and kept us updated via calls and email and quick to respond to any queries.

R. F.

After using a few letting agents in Burton to find tenants for my properties, I've settled on Frank Innes for their professional approach, in particular Simon Parkes is a credit to this firm for his understanding and positive attitude

S. G.

Excellent staff especially Niamh, super helpful and polite. 10/10 would recommend. Couldn’t be happier with the process

C. F.

I have used Frank Innes before and they always find me good quality tenants and go the extra mile to provide a good customer service. They make each stage easy to manage from finding tenants, arranging viewings, inventory, legal requirements and advice.

L. w.

We were really impressed with the efficient and friendly service delivered by Frank Innes. Niamh was particularly helpful and thorough. The whole process went smoothly and quickly! Very happy.

A. D.

I’ve just sold a property and can’t recommend Frank Innes and especially Sarah enough. The sale was completed within 10 weeks from initially listing the property. Sarah was superb throughout the process and nothing was ever too much trouble - accompanied viewings and even replying to messages out of hours. I wouldn’t hesitate in recommending Frank Innes and Sarah - Amazing service!

P. T.

Sam Newman from Frank Innes helped me get my mortgage as first time buyers. He has big knowledge and experience.Sam was so helpful and support me all the time and any time. He was always help me to read forms from the solicitors and explain me everything. Sam answer all my questions and always be in touch. Would highly recommend the services. I would like to say thank you so much for everything.

C. o.

Sam from Frank Innes helped us get our mortgage as first time buyers. Sam was so helpful and supportive, he was always there to read forms from the solicitors or answer any questions. Sam made this very easy for us considering we had no idea what buying a house would involve. Would highly recommend the services

I. B.

Simon, Amy and the team at the Burton branch have been managing my properties for seven years now. The service runs smoothly with minimal requirement for interaction from my side and the properties have always been let with almost zero down time.

b. l.

Recently purchased a house with Frank Innes, Dawn and her colleague Sarah we’re both very helpful and informative with how the process was going.

D. L.

Sam and Sarah @ Frank Innes Burton have both been very helpful and nothing was too much hassle. Sam the mortgage adviser is very knowledgeable and managed to get us a interest rate lower then we previously expected. Would highly recommend to anyone.

D. L.

Friendly and knowledgeable team with quick responses. Amy has been very helpful with answering our questions. We've been a tenant with Frank Innes for two years now, and been very pleased.

A. C.

Would highly recommend these guys. Used them to rent out my property they got it rented out really quick and they were very helpful and friendly staff!

T. H.

All of the Frank Innes staff at the Burton On Trent branch, notably Sarah Perry, have been extremely professional and efficient regarding the sale of our property. We decided to work with Frank Innes following a recommendation and would recommend others to use them!

Z. P.

It's the best agency in burton thank you for everything niamh butler and Amy Cook ☆☆☆☆☆☆☆☆☆☆☆☆☆

K. S.

Very nice and professional tenancy agents and negotiators. Amy in particular is an absolute star, very helpful and caring. Will resolve any of your problems and answer your questions. Shes brilliant and i can 100% reccomend renting a place from this agency.

S. M.

I Highly Recommend, Friendly and Helpful Staff. Excellent Service and Communication. FANTASTIC

H. L. M.

Perfectly professional and punctual throughout the entire process, and very understanding when complications occur

B. S.

Sam @ Frank Innes did a wonderful job in assisting us purchase our first house. At every stage of the process Sam was attentive, easy to get hold of and extremely informative. We are ever thankful to Sam for helping us so much.

e. s.

We used Sam from Frank Innes to help us secure our mortgage as first time buyers. During this time Sam was incredibly informative, supportive and helpful with any questions, queries and issues. Would highly recommend the services here.

E. F.

Best agents in Burton highly recommended dealt with Simon over the years and he’s brilliant and the new girl niamh is fantastic as well!

G. H.

Excellent experience with frank innes carnt fault the work they do for people

C. W.

We’ve just rented our first home through Frank Innes and couldn’t have asked for a better experience! Simon and Amy were both extremely helpful and attentive, would highly recommend!

D. L.

Excellent service from start to finish. Rebecca was fantastic and ensured we were always kept up to date on the purchase of our property. She also did everything that she could to ensure that the purchase went as quickly and smoothly as possible. A huge thank you and highly recommended.

L. G.

Sam the mortgage consultant was great in helping with our remortgage! He saved us lots of money and took years off our repayment term.. have recommended him to friends and family!

L. R.

Luke was fantastic start to finish. The most prepared local estate agent in terms of understanding the local market and helping to set the price for the house. He was always available to talk through any concerns and provided regular feedback on viewings. Could not rate him or the branch highly enough, the whole team were eager to help if I needed to talk to someone!

V. R. R.

The staff at Frank Innes Burton were most friendly and attentive to my needs dealing with all enquires and requests immediately. They are the most efficient estate agents I have yet come across and I highly recommended there services.

T. B.

We had an excellent experience selling our property with Frank Innes. Our sales negotiator Luke was knowledgeable and organised, and the whole team were friendly and helpful through the whole process.

k. j.

Excellent communication during the whole process. Would definitely recommend and use again

K. K.

Sam and entire Frank Innes help me with entire buying house process. Starting from viewing, mortgage and others document. I really recommend for everyone who planning to buy a property.

A. C.

I usually deal with Amy Cook. She takes care of the management of my rental property. She is efficient, friendly, knowledgeable and professional.

P. D.

Would highly recommend Frank innes letting. Have dealt with Simon and Amy for years. They are both really professional, thorough and helpful.

R. M.

Simon and the lettings team are professional, helpful and efficient. If we ever sell our property we would happily give the sales department a try.

P. M.

Thank you so much for helping us find our place ❤ Everything was nice and quick, we were informed every step of the way, I do truly recommend Frank Innes ❤

J. B.

Brilliant service from start to end, excellent mortgage advice from them but sarahs knowledge of local markets and advice is second to none, the best estate agents I have used thus far.

A.

I've used Sam everytime i purchased a BTL house. He takes care of everything with the banks and solicitors so i do not have to worry and keeps me updated on the situation. I will continue to use them in the future. Andy x

J. W.

Very good communication, kept me informed during the whole process. Very pleased with the professionalism with this company. Well done! Would highly recommend.

G. S.

Professional, attentive and courteous, the manager and her colleagues were excellent and provided a first rate service. House sale secured within 6 weeks and move completed within 11.

j. h.

Fantastic company. Sam who dealt with my remortgade was very professional. I Highly recommend using frank innes and I will be using them myself in the future. Thanks for all your hard work Sam and all at frank innes

V. L.

Sam was brilliant and incredibly helpful with our first house purchase, we certainly couldn't have navigated the mortgage minefield on our own! Many thanks.

S. L.

Fantastic service, Rebecca couldn’t have been more helpful. All the staff were friendly, courteous and nothing was too much trouble. Would definitely use them to sell again and recommend to anyone looking for a personal service.

N. M.

I have a rental property through these guys and always get a great service very quick to respond and advise Amy is just amazing and always so polite even with all my stupid questions

I. H.

Wow...after years of dealing with several unprofessional agents, I finally stumbled across this team, they handled my rental portfolio of properties in a professional manner (especially Lucy), balancing the need to keep me informed throughout the process whilst ensuring the they removed the day to day stress of liaising with tenants. Five stars all the way.

C. H.

So impressed with Frank Innes. Sarah managed me, as a buyer, and the buying process tremendously. Highly recommend.

Y. S.

Had such a great experience with the letting team, would highly recommend and use again! Thanks so much Simon Amy & Brandon! :)

N. H.

I let my property out with Frank Innes, and have found it to be an entirely positive experience - I'd happily use them again.

C. B.

Great comms, always chasing up loose ends and looking to get the job done in a professional manner. Excellent

J. P.

Great customer service, would use again. Nothing too much trouble.

i. a.

great staff - seems like a good service and very cheap!

U. D.

Fast efficient service with smashing people to do business with, that about sums it up.

a. c.

D. Z.

F. O.

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