Reviews of Northwood Truro. (Real Estate Agency) in Truro (Cornwall).

Northwood Truro

36 Reviews

25 Comments

Real estate agency

3 Frances St, Truro TR1 3DN, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Northwood Truro, Real estate agency in Truro (Cornwall)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Northwood Truro

Sunday

Closed

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–5:30pm

Saturday

9am–12:30pm

Reviews of Northwood Truro

Moving to a new county is nerve-wrecking enough, but moving to a new town was incredibly overwhelming. The staff were very kind, and introduced me to a few towns that I felt I could familiarise myself. Also, due to my work commitments, I wasn't always available. They were welcoming to my mum, and we found the perfect rental home for me to settle in. During my stay, if I had any issues they were quick to respond, even during the COVID-19 pandemic. On moving out, Northwood Truro staff made it easy - no complicated papers, no fuss. Highly recommend Northwood Truro if you are new to Cornwall, and need someone to ease you in.

T. H.

I would like to say a final BIG THANK YOU from us both. Northwood has done a first-rate job for us over these last 7 years since we moved to Australia in 2014. We have always felt supported & looked after by all at Northwood. Renting the house out went well for us & afforded us the time to come to a considered decision about selling. Our sale proved fairly long-winded, during challenging times for all, especially for you in the UK. You worked constantly on our behalf & all came good in the end. You have always been available to us by phone & by email & we have always felt that we were in safe hands. I take this opportunity of saying a heartfelt THANK YOU & wish you all at Northwood the very best for the future.

J. L.

Northwood Property Management Services, TRURO, have exceeded our expectations once again! The rental market is becoming something of a minefield, & we highly value their professional help in successfully re-letting our property. Communication at every stage of the process has been excellent, & every detail covered, so that we felt safe in the knowledge of complying with current legislation. Huge thanks to MARK, ADRIAN & KIRSTY at Northwood, Truro, what a great team ! We have no hesitation in recommending Northwood for every aspect of their services. Janice & Peter Lane

J. S.

As a first time landlord it can be a bit of a minefield, I had heard positive comments about Northwood from a few people I know on both the letting and renting side of things, so decided to approach them. I have found the team at Northwood to be extremely efficient and very responsive to any requests from the tenants and myself regarding any maintenance issues which have been necessary from time to time, these are always dealt with swiftly and professionally, allowing me the freedom to not get too involved. Thank you Northwood!

H. R.

Northwood Truro have always offered a superior quality service since I started renting from them over 4 years ago. Having had mediocre experiences with most estate agents, we found Northwood to be much more caring, friendly, detailed and personal in their approach towards customer service. They will not hesitate to go out of their way to assist you in searching for a suitable property for your needs. Maintenance issues are dealt with promptly. They are flexible and always give their best to offer great value for both tenants and landlords. Northwood's manager, Roger is a sincere, generous, courteous and responsible professional who will ensure all transactions and dealings be done pleasantly and efficiently together with his superbly-trained team of lovely staff members. As a customer, I would like to thank Northwood for all their help and kindness over the years and will continue to enjoy renting with them in the future. I sincerely wish them the very best in growth and prosperity - They will always be my first choice in Cornwall!

R. A.

We rented a house from Northwood Truro for 3 years and have recently moved out. I do have to mention that there was a point in the beginning in which I found a manager incredibly patronising and arrogant, but my understanding is that he has left. Regardless of this, it doesn’t take away the fact that the day-to-day staff that I have dealt with in my time as a tenant have always been kind, helpful and accommodating. We have always found the online reporting system for any faults in the house to be very efficient, and Northwood passed on the issue to contractors promptly. On the odd occasion the contractors themselves may have been slow or hard to contact, a quick call to the office and the contractors would quickly be in touch as the agency had got on the case straight away. The property inspections every 3 months can be a bit annoying as I know some agencies do it 6-monthly instead, but the staff were always polite and quick in inspections and the feedback allowed us to maintain so much of our deposit when moving out. I had seen family and friends move out of rented houses in the past and have nightmares with agencies charging hundreds of pounds for minor issues, and was advised to be stern from the offset when it came to us checking out. However, there was no need with Northwood as they helped us every step of the way when we were getting ready to move out and we’re extremely fair and prompt with our deposit return. On the whole, regardless of who is or isn’t the office manager, all of the other team members are fantastic!

J. R.

What a professional and friendly team to work with! Northwood Truro have both sold and rented out houses for me - they are efficient and get property moving quickly. They have found me excellent tenants and their advice and attention to detail is faultless. They provide guidance and help throughout the process and are really knowledgeable, managing to pay attention to the needs of both the landlord and the tenant. I would throughly recommend Northwoods, whether you are selling or renting your property - I would never go anywhere else!

s. g.

Now we are several months into our new property, I thought it was time to write a quick review about Northwood in Truro. We had been hunting a house to let close to family and were on several agents books. Northwood were very proactive in helping us get a property to suit and Billie phoned us to say she had something suitable within a few days! Normally, having to chase other agents in the past for updates, this was a refreshing and pleasant change!! We went through the application process (as we fell in love with the house after Billie showed us round). It’s all very professionally done in the office and compared to previous agents the whole team were helpful from start to finish. Overall, my wife and I feel comfortable knowing that if anything goes wrong, everything is in place to get resolved very quickly (be it a leaky pipe or a boiler service). So big thank you to you guys and especially Billie for such a warm and friendly customer experience. Hope we are here for a long time. 😀😀😀

B. F.

We recently bought a property in Cornwall through Roger and his team at Northwood. As we were relocating from 250 miles away, we encountered a number challenges during the buying process. Throughout, Northwood helped us and worked with the vendor of the property to find solutions to the problems we faced. During our relocation, we encountered a number of different agents, most of whom were helpful, but none came close to Northwood for help, advice and customer service. I always felt that Northwood balanced the needs of their vendor with our interests. I hope that we don't move again any time soon(!), but if we do, Northwood would be my first choice.

S. D.

From the very first meeting with Roger from Northwood it just felt comfortable and easy! Three years later and after a brief interval in buisness we returned to Northwood and picked up exactly where we left off renting our property out. Highly effecient and professional, attentive and easy to talk too to name only a few of the qualities we have enjoyed whilst doing buisness with Northwood. I highly recommend them to any landlord looking for a stress free letting agency! Thankyou Northwood especially to Roger and the whole team at Truro, Cornwall

S. K.

Excellent communication from day one. Very professional manner of conduct of business. Kirsty was incredibly helpful with putting our application through and Adrian did a thorough job with handing over the property to us.

d. v.

What a brilliant team- as a first time landlady I was apprehensive. I needn’t have worried. They found a tenant quickly , and from day one took care of everything.They are professional,friendly and provide a top class service. If you’re thinking of letting a property, you won’t do any better than Roger and his team.

P. L.

A truly great Office and professional Team. Once again Mark, Kirsty and Adrian have provided professional support and help securing a tenant for us through 'Tennant Finder'. Thanks, Janice & Peter Lane

R. K.

Great professional service from the whole team at Northwood Truro. We rented through them for a year and a half and would highly recommend their services to anyone. They have always been friendly, fair and very easy to contact whenever we have had a problem or question.

D. F.

Northwood in Truro seem to mean what they say in terms of a Landlord's needs. It might be old fashioned to say it, but Northwood's type of "quality delivery" is the most likely factor to help grow the length of time that exists in a great working relationship. Thank you Northwood team! Regards, Judy & Doug Findlay

K. D.

Great experience. Knowledgeable, friendly and treat everyone with respect. Hope to do further business in the very near future.

C. T.

I would thoroughly recommend Northwood Truro to any landlord. In all my dealings with them I have found them to be efficient, polite and able to sort out any difficulties only contacting me when absolutely necessary.

C. M.

Very thorough and responsive at all times. I was kept informed through all of the process which turned out to be very quick! I wouldn’t hesitate to use Northwood again