Reviews of Philip Laney & Jolly - Worcester. (Real Estate Agency) in Worcester (Worcestershire).

Philip Laney & Jolly - Worcester

72 Reviews

67 Comments

Real estate agency

Real estate agency

30 College St, Worcester WR1 2LS, United Kingdom

Description

Information of Philip Laney & Jolly - Worcester, Real estate agency in Worcester (Worcestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Philip Laney & Jolly - Worcester

Reviews of Philip Laney & Jolly - Worcester

J. P.

I cannot recommend the team highly enough. I got to meet Jacob who handled viewings and initial negotiations, Mel who handled the next purchase stage and James at the end to collect the keys. All were amazing, professional, helpful and communicative the whole way through. The extra special thanks has to go to Mel though. I've never met anyone so calm and who goes that extra mile. I honestly don't know what I'd have done without her. If you're thinking of selling or end up buying through them - you'll be in the best hands. A huge thank you for everything you've all done for me!

R. B.

Living in McLaren Vale (South Australia) and deciding to sell our family home in Worcester was always going to be a challenge. But then I contacted Philip Laney and Jolly - a business familiar to me from years ago - and with just a couple of conversations with James I placed my trust in his services. From 11,000 miles away we have successfully administered the sale of our Worcester property through the hard work of James, Mel and Jacob. They got everything right, the pricing, the market, the advertising and the sales viewings and all subsequent negotiations were handled professionally and promptly. Well done PLJ Worcester you did a great job! Thanks Richard

T. M.

We previously used two estate agents over a period of 12 months and had very few viewings, and no offers or interest in the property. We decided to switch to a traditional estate agent who sold our family home within four weeks, we only wish we used PLJ at the start of our journey. I can say without any hesitation that James and Mel have been absolutely fantastic throughout the sale and buying process. The have kept us up to date and are always on hand to answer any questions or queries that may arise. We can without any hesitation thoroughly recommend James and Mel to you if you are thinking of selling or buying a house. Stuart and Anne

M. C.

James and Mel at Philip, Laney and Jolly were professional from start to finish. When James came to view our house before we put it on the market we felt like he was truly invested in our property. Our house was our pride and joy and we felt his passion for being able to sell our property to the right person. Once our property had sold, Mel couldn't have done more to support us. In a very stressful period, she was there with guidance and support, plus she dedicated her time to chasing solicitors and relevant paperwork. Thank you both, we will be recommending you to all our friends in the future!

A. W.

Very helpful people to deal with, James was very supportive when I need to make a hard decision regarding my property. Would highly recommend and will use them again when I am ready to make that move.

O. J.

Simply delighted. It was an absolute joy to deal with the team at PLJ - the communication was first class throughout and I couldn't fault any part of the process. I wouldn't hesitate in using them again or recommending to others. Thank you

M. G.

I have recently purchased a property from Philip Laney & Jolly and I couldn't be happier. The sale took slightly longer than expected but as 2020 has been a somewhat difficult year globally, given we have experienced two lockdowns, I expected things may take longer. Mel and James have been so supportive and helpful every step of the way. Anytime I made contact I would receive a response straight away and was always informed of any development during the process of the sale. Working with Mel and James has been a pleasure as not only are you made to feel valued as a client but also you feel you have made a friend as they are so friendly, efficient and genuinely have your best interest at heart. I highly recommend Philip Laney & Jolly and I can't thank them enough for helping me move into my little dream home!

J. L.

Many thanks to Jacob, James and Mel for helping me in my property search. They were professional, knowledgeable, helpful, friendly, great communicators and a pleasure to chat with. I highly recommend them and thank them for their hard work.

J. S.

Mel and James have been very professional, friendly and responsive through the whole selling process. Kept me informed at all stages and chased people when required. I would strongly recommend PL&J to anyone wanting to sell their property

A. P.

We have personally used and recommended Mel & James of Philip, Laney & Jolly a number of times over the last 2 years and with out question if we require an estate agent again we would look no further. Not only only are they professional, courteous and knowledgeable, they are very nice people who will look after you during what is an extremely stressful and challenging time.

T. J.

Mel and James are absolute stars! We recently purchased a house through them, and from viewing to completion their efforts were outstanding. In difficult circumstances and more than one lockdown, the whole industry is under pressure and the process is at times painfully frustrating, but throughout, Mel and James were attentive, responsive and reassuring. Thoroughly recommended! Thank you to you both!

S. F.

5 stars go to Philip Laney and Jolly for their teamwork, communication and professionalism relating to our recent house sale. They listened to our needs and requirements and found us a buyer within the first week of the house being marketed. They followed us all along the journey towards completion, keeping us informed at each of the various stages of the sale, liaising with solicitors as required. Mel, James and Jacob make a great team together and we wish them continued success with their business in the future.

G. U.

We recently chose PLJ to sell our house and I am so glad we did as they were nothing shorter than excellent! We are so pleased with the service we received from James and Mel. I cannot reccommend PLJ Worcester highly enough. A totally honest and professional service from the team from start to finish. Communication was superb which we found so valuable. Thank you for all your help guys!

S. M.

Mel and James were fantastic. They helped us to buy the property and also sell the property too. Our experiences with them have been very professional and lovely and helpful, also keeping us informed through both processes. I would thoroughly recommend them. Thank you once again.

d. m.

We cannot recommend PL&J (James and Mel) enough. They acted as the agent for our sale and purchase and were thoroughly professional and extremely friendly throughout, this made the whole process much easier. Excellent communication and proactive. Short notice Sunday viewings etc were no trouble to them. They even called in to say hi just after moving in to wish us well. Thank you both very much...Dylan & Nicky

C. K.

James is a great estate agent. Honest, hard working and straight talking. I would highly recommend selling or buying with James. Exceptional

E. G.

From previous experience of using other estate agents and being repeatedly made promises of ‘we will do it better than the rest’ and then ending up with the same miserable experience that we had hoped to avoid, I have to say that I had begun to tar them all with the same brush. But then through the recent purchase of our new property, we came across James and Mel at PLJ and what a refreshing breath of fresh air! To find an estate agency who not only did what they say they would, but who also regularly kept in touch from start to finish, helped troubleshoot all manner of issues and who remained professional, courteous and friendly throughout what was a very stressful process, well what can I say - they have set the bar for all other local agents and I wish them all the very best for the future. I would highly recommend PLJ to anyone looking for an estate agent that actually does what you pay them to do, a cut above the rest!

I. P.

Outstanding service by Mel and James, cant recommend enough. I was kept informed of all stages of the sale, i really could not ask for more. Certainly one of the best estate agents i have ever used.

k. e.

We cannot recommend Phillip Laney and Jolly enough, having found the house of our dreams, our property was promptly put on the market, excellent commuication, Tom and Mel were amazing, even when our initial sale was falling through, with the help of them both, our house was resold within 2days whilst protecting the sale of our new house, 6 weeks later and we suscessfully moved out and into our new home. Both Tom and Mel were personal, and took time listening to us and sorting everything out. We felt we were able to put 100% trust into PL&J with our sale, Awesome staff, would highly recommend them extremely helpful and friendly! Thanks again to you all, we love our new home.

A. P.

House selling is an extremely stressful experience, and we are so fortunate we were so ably assisted guided and helped by Philip Laney & Jolly. Mel & James are experienced estate agents who have a lovely local and friendly way of working. Many thanks & Highly recommended. Andy & Toni Price

w. k.

These guys are the best... from viewing the property to finding me a solicitor they've made the whole process painless... and they make a great cup of tea in the office for me! Lovely people. HIGHLY RECOMENDED (don't use another estate agent, they wont be as helpful)

J. S.

James and Mel were helpful and professional throughout the whole process of both selling our existing property and buying our new one at a particularly difficult time due to Covid-19 and the subsequent restrictions. From our initial contact with PLJ on a Monday to going live on Rightmove on that Friday and getting an offer of the full asking price the day after was beyond our expectations. But then we hit the lock down problems and Mel worked hard to keep things going with our buyer, solicitors with furloughed staff, removals unable to happen, etc. It took over 20 weeks in the end but we are now in our new home. Thanks both!

E. D.

Philip Laney recently sold a bungalow for me. From the moment I met James at the bungalow for an initial valuation and look around I knew the sale would be in good hands. James instantly highlighted all the positive selling points and was reassuring that the property would sell quickly. It sold instantly before it was even marketed. Throughout the whole process, I was kept informed with regular updates and any questions or queries were dealt with immediately. They made the whole experience stress and worry free. I have no hesitation in recommending the team at Philip Laney.

A. P.

James and Mel provided an excellent service – their initial review of the property and market was helpful, they provided useful guidance throughout the marketing and sales process, and supported us up to the point the sale completed. I would strongly recommend their services.

D. T.

I would like to say that from the first point of contact and the whole of the purchase process Philip Laney and Jolly were and are First Class. Communication was the best I have ever experienced in a property purchase and I was kept up to date with everything, even through the tough Covid lockdown. Being in business myself it is so pleasing to deal with such a professional estate agent’s. I would have no hesitation in recommending or using their services again. Thank you. Dan

B. W.

Mel and James could not have helped me more. They have made this process easier and have supported me every step of the way. They responded quickly to all of my questions and have been absolutely brilliant. I would thoroughly recommend them.

M. C.

James & Mel were so helpful and made the whole experience really smooth and easy. They were so fast with response times and getting back to us. I cannot fault them in the slightest! :) Very happy customers.

a. B.

I’ve recently completed 2 transactions involving Phillip Laney and Jolly in Worcester. Mel and James offer a very professional service and remain heavily involved throughout the sale/purchase process and are always more than happy to help. I wouldn’t use anyone else in the Worcester area, will definately be using their services again!

L. P.

A brilliant service on a challenging sale. Mel gave us the confidence and drive to push this sale through and was very supportive. Mel was also very supportive in getting this sale to the end through the current covid 19 circumstances. We are extremely grateful and have appreciated every bit of help.

c. s.

Living quite a distance from the Worcester area it was necessary to have a local Estate Agent who could be relied up on to manage the purchase and sale. The whole process has been dealt with in a professional, efficient and friendly manner. Excellent communications by Mel & the team have kept us informed throughout. Worthy of a 5 * rating.

D. P.

Mel and James were amazing through the whole process of us buying our house. Being first time buyers we weren’t familiar with the process and they both kept us informed, calm and chased the necessary people to push the sale so we were in our home before Christmas. Thank you both!

J. F.

Professional and friendly people who made the whole process simple. Kept me informed of everything going on including comments from every viewing. It sold the same day it was marketed. Thanks Mel and James great job

P. E.

Its taken far to long to write this but we have been enjoying our new home so much. These guys are absolutely amazing and we're professional and knowledgeable about all aspects of the property and purchase from the beginning. So glad that we were able to buy through them and would completely recommend them to anyone.

B. W.

Mel, James and Jacob have been nothing short of exceptional managing our sale. From the start they have been professional, supportive and managed the process with ease. We would definitely recommend them to anyone selling or buying a house.

C. C.

Exceptional service and communication. Great photography and brochure. Both Mel and James were fantastic throughout a long and drawn out move. Couldnt recommend more highly.

T. D.

Mel and James at the PLJ Worcester office are ambassadors for estate agency services. Firstly they are efficient, excellent communicators, incredibly committed and hard working. They turn things around quickly and with minimal fuss to a high standard, nothing is too much trouble (or too many viewings!). They build trust over the course of the sale, with their unrivalled local knowledge, honesty and integrity. From start to finish they took care of everything, and I mean everything, as I am very ill and could not even do a viewing. And ALL THIS DURING COVID19. You are amazing, thank you Mel and James, I wish you every success in your future ventures, goodness if anyone deserves it you two do. Thank you. With our love, Ruth and Lol Dow

M. S.

Never written a review before but these people are so good I just have to reccommend them. Very professional, got the right price, always on hand for buyer and seller and really nice people with great work ethic. Thank you.

A. E.

The professionalism and pace in which James and his team work is refreshing. Questions answered immediately, negotiations handled professionally and promptly and his local knowledge is second to none. Traditional values delivered to modern timescales. Couldn't have been happier with the service.

S. O.

Well what a hidden gem ! First time dealing with Philip lane & jolly Very knowledgeable, professional, and first really approachable, Jacob assisted us and was all of the above ! Would definitely recommend to family and friends !

a. b.

We have recently purchased a property that has been marketed by Philip Laney & Jolly. The service and support received by Mel and the team was excellent from start to finish

B. S.

I have been buying my first home and needed some guidance through the process. I found them really helpful and really quick to respond, to my questions. They updated me when needed and even got me in touch, with a mortgage adviser and solicitor. Would highly recommend them.

J. B.

Mel, James and team have been amazing throughout our long journey, we finally found our forever home and they have been available to call with any questions or queries we have encountered, we would highly recommend them to anyone looking to buy or sell a property 🙂

R. A.

Fantastic patience. Mel looked after both parties and supported a tricky sale. Kept us up to date and informed as best she could. Well done!

J. L.

Very professional and extremely helpful. Would definitely use PLJ again and recommend them. Mel and James always have time for you and listen to any problems and help to solve them.

A. D. S.

An absolute pleasure to be dealing with this estate agent! Mel and her husband were always helpful and accommodating of requests. They made things work really smoothly. I was really impressed by their professionalism, honesty and excellent relationships with clients! I would strongly recommend!

Z. T.

Mel and James provide a service second to none in Worcester. They are professional, knowledgeable and efficient. I would definitely recommend them.

L. H.

So pleased we went with PL&J, everyone was so friendly and kept you updated on any news and so willing to help in any way possible.

P. B.

Professional friendly staff, excellent efficient service - happy to go the extra mile. Made the whole process effortless. Special thanks to Tom. Would recommend without hesitation and certainly use their services in the future.

L. S.

Brilliant service from both Mell and James, from the initial viewing up until completion. Highly recommended and genuinely nice people!

Y. B.

I bought a house that they were selling and they helped me so much, thank you Mel. I would definitely recommend them.

R. K.

Very accommodating, Allowed me to do 6 viewings and were always available to answer any questions. Friendly staff and always managed to go above and beyond.

J. w.

Great professional and friendly service from James and Mel all the way through the process from start to finish. Would highly recommend 👌

M. J.

Thanks Mel for getting our purchase through the hoops, after loosing our original buyer we lost the purchase too, but were delighted when everything turned around and we completed on the agreed date.

P. A.

I would recommend this estate agents every time having found them very helpful and professional especialy Mel and James.

m. a.

Just moved into my new home. They were perfect every step of the way. Couldn’t thank you more.

N. G.

During my initial meetings with 3 different companies, James was the only person to ask me "what i wanted from an agent". This showed good customer focus and he has delivered on this. Credit to Jacob and Mel in the office as well, between them, i have been kept updated by phone and email on a regular basis. It's reassuring to know that good customer service is still achievable, others take note. Thank you for a top notch service.

T.

Excellent! Extremely helpful and friendly. Great communication. Would highly recommend.

S. C.

Excellent service and very responsive to any queries. Would definitely recommend

V. I.

Reliable and friends staff, one of the best agencies in Worcester!

R. G.

Awesome lot

C. H.

Excellent service. Prompt replies to all queries and friendly staff

L. B.

H. L.

S. M.

I wanted to use this opportunity to express our thanks and gratitude in helping with our first time purchase. Being newbies to the house buying market you made the whole process effortless and we felt reassured by the open communications from our first viewing with Jacob to the final tiny fixes with Mel before we moved in. I don't know of anyone on the housing market at the moment but I would have no problem recommending yourselves as fantastic estate agents to deal with.

L. S.

I had previously had my house on the market with another agent for 9 months, with little communication from viewings. I then asked James to come and view the property and knew straight away that I'd get an honest overview. He mentioned that the marketing would hopefully help; the professional photos did just that! He always gave useful feedback from viewings and Mel kept me well-informed once the sale had gone through. Mel was also amazing whenever I had any questions, as this was my first sale. I also appreciated how sensitive Mel and James were, as this was an emotional sale. I can't thank you enough for helping me to have the opportunity to make some new memories for my children. Thank you.

P. C.

They acted as my selling agent. James came round to discuss options and marketing strategies. They used a fantastic photographer. James came with every potential client and showed them around with a fantastic sales pitch. Once a buyer was found Mel kept in touch to keep us updated on the progress of the sale. If I ever decide to move again yes I would use them again

S. E.

Absolutely brilliant. Mel, James and Jacob are a dream to work with and I cannot express my gratitude enough for all their hard work in buying our flat. Professional, responsive and so patient with my endless questions ... If you need a good estate agent - look no further. They are excellent! Thank you! Sue

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