Reviews of Five Guys Gloucester Quays. (Restaurant) in Gloucester (Gloucestershire).

Five Guys Gloucester Quays

408 Reviews

204 Comments

Restaurant

Hamburger restaurant

R11, Quays Outlet Merchant, s Road, Gloucester GL1 5SH, United Kingdom

Description

Information of Five Guys Gloucester Quays, Restaurant in Gloucester (Gloucestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Five Guys Gloucester Quays

Popular times

Sunday

Monday

Tuesday

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Saturday

Reviews of Five Guys Gloucester Quays

S. F.

My first visit to a 'Five Guys' and it was amazing! 🤩 Friendly and fast service, possibly the BEST burger I've ever had and definitely be going again. 5 stars for five guys ⭐⭐⭐⭐⭐

S. D.

We had our very first visit to any Five Guys anywhere today and thoroughly enjoyed it. As ever, I was overwhelmed by the menu (this is any menu, not just Five Guys...their menu is straightforward) so opted for a 'all in' cheeseburger, regular fries and a water. Our bag arrived with piping hot contents, 1.5 tonnes of fries and everything was really well packaged. There was plenty of serviettes (which was good as they're essential) and vinegar and tomato sauce are available. Everything was excellent, fresh and really delicious. I was pleasantly surprised! Definitely lived up to the hype. Everyone there was cleaning everything in sight for the duration of our visit and I was pleased to see the Manager speak to a member of staff who, although cleaning vigorously, was scraping the chairs across the floor which gave the venue a school canteen feel. However, he noticed this spoke to him and it was soon rectified - thanks for this, it was getting annoying 😂. I didn't use the facilities however, they are disability friendly. There is a clear queuing system to order and extremely attentive and well-trained (and patient with people who are new and indecisive) staff. We will be back! ♥️

R. K.

It was a really good hot dog, service was quick and friendly. The fries were a bit to salty for me. But overall really nice and quite reasonably priced.

M. O.

First try at a 5 guys. Exactly the business model I support. They charge more than McDonald's because they don't cut corners on a quality product. It really shows, the burgers are excellent, the chips from locally grown potatoes are better than I've had in restaurants. For a good burger or hotdog this place is my new go to.

E. F.

Good food. I rarely eating burger outside, but this one turned out to be great. If you are not a big eater, ordering smaller size burger and fries will be sufficient. The large one comes with double meat and huge amount of fries. Unlike other fastfood franchise, Five Guys doesn't offer meal deal, but that also means you can customise your order accordingly. I personally liked this branch as they even serve free peanuts.

M. S.

The food is ok, but the prices are a joke (£9.75 for a bacon cheeseburger, no drink or fries), service was not quick, and the place was quiet. Refillable drinks for £3.75!?! I could buy 4 liters of Real Coke for that and have bottles to take away. Would not recommend unless you feel like throwing £20 for the equivalent of a larger burger king meal.

B. A.

Went to the 5 Guys in Glos Quays this week - had a cheeseburger with mushrooms, pickles, bbq sauce - it was lush! Had some fries to go with it, which were seasoned perfectly for me. All complemented nicely with a cherry dr pepper. And the food came promptly too, quick service. I was greeted in a friendly manner and served throughout the same way. Steven was at work - his customer service was excellent, was very approachable and made me feel welcome

S. B.

Lo e the flexibility of choice. Yes it is a bit more pricey, compared to normal fast food outlets but they are not in that bracket. Competitive against normal restaurants

T. W.

Update to the below review following our visit on 3rd August 22: Today we found out that you can mix Milkshake flavours! Not just that, but the staff have a list of mixes that are set up on the till and not advertised. We had Millionaires Shortbread, which was absolutely amazing! Other flavours we can remember in the list were Tuti-Fruiti and Strawberry Cheesecake but the girl who served us rattled at least 6 others off... Well done Sharron (I think he name was), who was holding the fort extremely well as the only member of staff on duty, who made two very happy customers! Welldone!! _______________________________________________________________ Service - 5 Stars Drinks - 5 Stars Chips - More than 5 Stars Sauces - 5 Stars All let down by the burger Bun itself. The patty and filling choices are great and of good quality. It's just the bun. To us, it almost seems like an after thought in it's quality in comparison to everything else? Sort the bun out and it'll be a 5 star review.

I. P. S.

Food was cooked to order, the burger was one of the best I've had. May cost a little more but worth evey penny.

J. S.

Quite expensive for fast food but really good, best french fries outside Belgium I ever eaten.

J. H.

Quick burger whilst on the go, was tasty enough "all the way", will have to try my own way next time. Best part of a tenner and it was hardly a big burger, but then I guess that's standard process for a proper burger these days!

D. C.

Awesome food and awesome service - completely forgot that "large fries" means a large cup plus a whole bag full of fries!

L. M. &. T. T. M. N.

Really nice food !! Order was done really quick. Burgers were fresh. Enough fries to feed a family of 4 lol. Definitely coming back here 🙂🙂

B. P.

Sigh, great burger but if you have allergies watch out. Fries are peanut oil fired and shakes are meh. Also staff struggles to hear over grille vent noise

M. P.

A place to go to. Always very good burgers...but the most, I like the fries and the chocolate milkshake. 😍

N. B.

Great burger, tasty fries, just a bit expensive for what it is.

N. P.

Love this place, always clean and tidy and the staff always seem to be happy and friendly which is really nice to see! everyone moans about the price etc but I think its worth every penny.

K. H.

Nice people and the burgers were great.

L. S.

We just went to pick up five guys to takeaway and were greeted and served by the most lovely lady with blonde hair (should have asked for her name!) she was super friendly and helpful and made our night! Thank you! We’re looking forward to our burgers and many more visits to Five Guys Gloucester 😀

J. K.

Expensive for a burger but we'll worth it, the fries are amazing and you get loads!

C. G.

Simply put its way overpriced. For the amount I paid for three people you would expect table service. No complaints about the food itself as it was substantial, however for roughly about the same price and table service Bryons is the better option if you have one local to you.

H. D.

Very nice food, reasonably quick service. The prices are high but the food is very good. The chips are especially good, the large fries are very good if you have a large appetite, they are very generous with the portions, a medium fries is probably still a similar sized portion to any other fast foods large option. The milkshakes are also very very good and definitely worth a try.

s. l.

Love going here. The staff are always friendly. The food is so good and always up to a great standard here. Also always very clean. Couldn't say anything bad.

P. B.

First day of eating in A very warm welcome from the staff Very helpful when I struggled with the drinks dispenser. Wheel chair access. I didn't notice any toilet facilities.food is a lot better than MacDonalds. Nice fries best we've had one large portion is more than enough for two people. Great tasty burgers proper meat.

J. S.

Best burgers ever. Can't and won't be beaten for flavours and options. Salted caramel milkshake is fab too. Pricey but you get what you pay for. Don't bother getting burgers anywhere else as you'll be disappointed. *** These are my opinions and if you disagree then please be happy being wrong.

J. W.

First ever visit to a five guys, went in because the place we wanted to go was shut. And we were very impressed. The lady behind the till picked up on the anxieties of my partner, immediately offered solutions to any issue we would have had. The food was fantastic, the portion sizes were amazing!! Cannot fault!!!

A.

Brilliant milkshakes and really tasty burgers. Staff was really helpful with deciding what to order. Highly recommended ☆☆☆☆☆

S. P.

Really tasty burgers - kids portions were enough for adults, and one large chips did between four of us. The milkshakes were amazing.

T. B.

Really well organised, came here on a lads reunion over the weekend. The staff were great and one of the girls serving was amazing, very good at what she does and even gave us tips on her favorite milk shake combination. Definitely recommend

N. W. (.

First visit at the new five guys in Gloucester quays not been before to the chain but expected good things. Between 2 adults and 2 children we had 3 main meals, chips and drinks and it was all great. My bacon cheeseburger all the way was great, best burger I've had for a while! The chip portions are big too, 2x regular portions was too many for all of us so a large between a small family would probably suffice and save some money. Milkshake was good and unlimited soda is good because you can pick and mix on your flavours of drinks, coke, Fanta etc. Service was polite and quick with the shop being clean although we were literally order number 3 as we were very early in so can't comment once it gets busy. Price, I went in expecting it to be expensive and it is. You get McDonald's quick and efficient fast food service at a restaurant price BUT the quality is good. Our complete meal came to over £40 and we're all stuffed although this is very much a rare treat to a regular thing. I'd definitely go again and try a hot dog I think as they looked good too. Can't give 5 stars because of the price but I hope it stays around and keeps on delivering the goods 👍

B. R.

Five Guys. The real deal. Great fries that taste like potatoes. Burgers are real US style and as good as US Five Guys. They're doing something right over here.

r. g.

Great tasting Hotdogs and shakes, Also very friendly staff will come again.

C. E.

5 guys do the best burgers and fries. Yes it's expensive but it is a higher standard of food than you'd get in a restaurant ordering the same thing for a similar price. I would say this particular branch isn't quite as good as other I've been to. Fries never seem the same here.

T. K. T. B. J.

This was my first Five Guys experience, so not much to compare it with. Tried it as part of the Eat Out to Help Out scheme - glad I did, tbh, somewhat shocked that 4 burgers, 2 large fries and 4 milkshakes would have been £66!! Food was good, staff were friendly, the place was clean, slightly surprised at the lack of social distancing between the booths inside, I'd have expected perspex screens between them. Same with the barstool tables. There is a small amount of outdoor seating, but it's not exactly a beautiful environment, they could really do with some plants or something, it's like being in a car park.

A. B.

The burgers are great. Whilst indoor dinning in currently banned due to covid restrictions, there is a large area outside where people wait for their food. There is also a kerb site pick up option, where you are allowed to drive along what appears to be a pedestrian area and wait outside Five guys for your order.

G.

Really tasty. Always fresh. Love the toppings.

A. T.

A quick bit to eat ordered food and when it came they gave me extra fries and apologise for the long wait, which i have to say wasn't very long at all burger was delicious thankyou.

B. H.

Excellent experience at this restaurant.I come for the milkshakes and fries and was not disappointed. The chips were absolutely delicious and had that perfect amount of crunch. they are the best out there for fast food. Fried in peanut oil and skin on. High caliber taters. the Shakes were like no other, a must try, mix and match any flavours you want. We had the oreo with strawberry and choc. Thanking Kinga for the specially crafted Banana milkshake, great customer service and and even greater skill behind the shake machine. Give this lady a raise and a milkshake on me!

C. D.

Great experience! Very well set up and maintained social distancing measures, spotlessly clean and top notch food as always. Chocolate with Oreo cookie milkshake is an excellent combo! Very friendly and helpful staff also.

r. d.

Burgers are expensive, but boy are they worth it. Head and shoulders above your usual fast food chains. Oh, and a large fries will feed a family of four!

N. T.

Food is always amazing, staff are always polite. Nice to see the eating and cooking areas being cleaned well. Money saving tip: Usually a small fries is enough to share!

S. H.

Yes it's takeaway, yes it's a bit pricey ... But you get what you pay for. It's handmade, fresh and made to order properly. Plus you can taste it! Burgers, Hot Dogs and Shakes (don't forget the Cajun seasoned fries!!)

S. 4.

Service was excellent. Food very nice. Priced on the higher side for what you actually get. But being a chain this was not their fault. A nice treat though.

A. W.

Great burger, even better fries!!

S. P.

Food really good. Staff lovely.

M.

Really good and fresh food. Nice and good served Worth the money. The Staff are really nice and friendly, and always happy to help <3 . Love it.

C. W.

Best burger Van type burger around! The small fries will probably do two people, but they are very morish! You get to choose which toppings and sauce you want from a god sized list of choices! There are kids sizes, milkshakes and hot dogs as well.

e.

Excellent staff, delicious burgers!

k. w.

The only reason for a 3 stars is because everything is cooked in peanut oil so only had the delicious milkshake and my partner loved the hotdog.

M. S.

First ever visit, rather expensive as £3 for a slice of processed cheese (difference between burger and cheeseburger) on counter dispensers empty so given sachets. However food was tasty, but paid over £30 for one large burger, one small burger, one portion of fries and two milkshakes is rather expensive.

T. H.

Very good but you do get what you pay for

M. D.

Excellent burgers (of course), wonderful fries (of course) but not enough table clearing and cleaning!

S. B.

Havnt been here before, but it was a great 1st experience. Lovely staff, fabulous (huge) burgers, fries exceptional. We will definitely be back

S. M.

We did the click and collect option. Food order was delivered quickly, however we had to wait 10 mins for the milkshakes. By which time the food was not as hot as we would have liked.

M.

Good place and friendly staff and delicious burgers, slightly pricey but to be expected for the quality of food and meat :)

A. F.

Nice dirty burgers, if it was a smidge cheaper I’d be going there a lot more. Also the the bacon, salted caramel and peanut butter milkshake combo... sounds weird but if you like bacon you will love this.

R. H.

Called in this afternoon and ordered one of their BLT 's and a drink. Staff were very friendly and my meal was good.

R. E.

Billed as a great burger place but to be honest the burgers where barely better than a McDonald's. The milkshakes are delicious but very expensive. Definitely won't return

B. H.

Regular portion of cajun fries provides enough energy to fuel a family of 5, all for it.

P. W.

Very busy, early evening madness. Unfortunately, chips were cold and very tight on the jalapenos. Girls cleaning and discinfecting the tables were really pleasant and thorough.

D. M.

Can't beat a five guys, yes it's not cheap, but quality is always awesome. Burgers are delicious and double is standard, fries are out of this world.

M. B.

Best Five Guys I've been too. Service was good, burger was delicious and the fries hot and crisp!

J. F.

A love a Five Guys! Much more expensive than other fast food chains but absolutely worth the price! Nom nom nom.

A. O.

Pretty good, pretty expensive I kinda feel like I'm paying restaurant prices for a takeaway. Be nice if they turned the music down so they could hear ur order.

N. L.

Typical burger joint...friendly staff ....Great tasting food....disappointing take away containers...paper and foil😔

W. H.

Best milkshakes ever, shame they're discontinuing the coffee flavour

D. T.

I just love five guys! Excellent burgers, excellent milk shakes, excellent hot dogs, excellent fries. So worth paying that little extra and a million times better than maccies

D. G.

Burgers are great! The order was wrong slightly twice, but love the way they will bring the food to the car.

B. D.

Absolutely top quality, and I didn't need anything else to eat for the rest of the day. What time did I have the burger and fries? 11:30 AM

H. H.

Good food how ever i dont think the price reflects the quality of food. How ever it is a nice meal .

m. k.

Burger was lovely. Chip were amazing staff were friendly and patient (as I didn't know what I wanted and took forever to orde)

j. N.

Big up Nathan for great customer service

P. P.

Staff and food were great. Staff couldnt be more helpful.

A. M. (. t. B.

Everything you expect from a five guys. Clean tables, not top O busy when I went. Not much seating available but they have some outdoor seats too.

C. D.

The chips were nice but the prices were really high. Small chips, 2 x regular and a plain hamburger just over £16.

G. B.

I had the Hamburger , all the way, delicious but I was left wanting more, for the price

i. S.

Best burger around

O. K.

Very clean quick service.Slightly on the dear side but food was great

B. E.

The food was really good my only criticism is The fries were overly salty but they were still enjoyable. Would highly recommend

S. L.

Grilled cheese and vegetable sandwich was a soggy mess,Cajun fries were really good,perhaps to they as should just do a plant based burger for veggie/ vegan option

S. B.

Overpriced to be honest and expensive for a meal. Better bet is Burger Master in Westgste Street, much more reasonable price and really good quality

A. M.

Excellent fast food....Great food, quality & delicious fresh toppings!@

A. B.

Yes they are expensive, but probably the best burger i have had in a very long time and will be back.

M. A. A. H.

They have great bulgur cheese, but no one can compete with them for the milkshake. It's the best

R. M.

Best burger in Gloucester!

M. P.

Proper fries 🍟 and fresh burgers 🍔 unlimited refills on your favourite soft drink 🥤 Bit pricey so not for the budget conscious for me it is worth every cent 💷

S. C.

The food is OK its basically just a posh McDonald's

a. w.

Expensive burgers but they taste so good!

A. J.

Great fries, okay hotdog, but they got our milkshakes mixed up.

M. H.

Great customer service. Courtney I believe dealt with me. 5 guys should feel proud to have such an asset

n. C.

Five guys! There were at least 7 working there and a few of them were female, great fresh food, skin on fries, hand made pattys, good service

L. B. L.

The best burgers I have ever had !!! I ate my wifes as well..thank you guys and thanks for Leo

L. 1.

Great food, good service, highly recommended. Only given 4 stars as it's more on the expensive side

C. J. H.

Great hamburgers. Best hamburgers in the UK Staff and management personable. Well done!!

J. D.

Very tasty, nice food. Burger tasted of beef, not the boring burger of others!

K. J.

If you want the best fries, shake and burger five guys is the place to be!

A. S.

Great service, on time. First burger from the team and will be back.

S. J.

always fast service with a smile, hot fast food, top notch, worth the money

R. E.

Gave me a free Pattie,goes a long way in my book,milk shakes are great

N. O.

Food was good but restaurant needed a clean and toilets were far from pleasant 😣😣

M. E.

An OK burger and decent chips at a big price.

J. W.

Very greasy burgers and sausages they add far too much sauce to the products making it very over powering of ketchup or other sauces

B. T.

Really good food, waiting area was quite small and crowded but overall a fulfilling experience

M. F.

Best burgers ever. Need I say more.

s. R.

Love this place SO very much, best burger restaurant going

r.

Even though I still cringe at the £5 price tag of the shakes, it's worth every penny

S. L.

Amazing as always. But price is the only heartbreaker

K. R.

Brilliant food and service with a smile! Excellent burgers and fries!!

J. H.

Very overpriced and the social distancing measures are poor , but the burgers taste good.

J. S.

Very good food nice shakes bit expensive

K. E.

Great burgers and awesome chips

A. D.

Not enough seats to sit inside..had to sit outside with the smokers...who had just 1 drink between the 3 of them....!!!! Shame they weren't moved on...must've been there a while....

M. n.

The girl doing the order service/runner was fantastic! Very friendly

D. S.

I had a beef hotdog and was amazing the outside pickup is great

M. E.

Massive portions, love the peanut butter milkshake

J. W.

Quick and easy. Great food and nice to sit outside at the moment during the heat

P. S.

First time trying it ,very good burger and service. 👏👏👏

T. C.

Team were helpful, food was hot and fresh! Nice surroundings on The Quays

R. L.

Not for me being vegetarian sandwich was just a load of mush

M. S.

Delicious but expensive. Definitely a treat 🙂

D. N.

Excellent burgers, amazing milkshakes.

c. m.

Great food although a little pricier than expected

K. S.

Lovely food for a picnic. Great service like always :)

L. G.

Nice food place clean and tidy inside and food cooked fresh to order :)

J. S.

Always a good burger. Seats are a bit light in number @The Quays

I. R.

Great burger and fries. Would return.

J. P.

Great food! Friendly staff, fast service.

I. G.

Amazing! Great service and the best burgers!

A. T.

Delicious food with generous portions.

D. V.

Best burgers ever. Taste like homemade

B. D. O.

The food was really good and it was 50% off as well

D. B.

Click and click kerb side delivery. Awesome! Great service.

S. S.

Great burger and fries. You choose what goes in!

B. M.

Food was good, just very overpriced

O. H.

Cracking burger. Nice fries. Quick, tasty.

V. S.

Excellent customer service! Thanks Five guys coming all the way from VA&MD area!

S. J.

Great burger

M. P.

Great burger and the milkshakes are next level!

D. R.

Great quality but not great value. Visit as a rare treat!

C. G.

Great tasting food but expensive

B. M.

Awesome food, delicious shakes, great service

R. W.

Food allways on time for collection and tastes amazing and fresh

G. C.

Expensive. Very much for the kids literally!

G. A.

Delicious fries and tasty burgers.

R. 8.

Great burgers but my god its expensive!!

J. G.

Got to love a five guys, can get very busy.

N. T.

Quick service - I think the fry sizes are misleading. A little is probably plenty for one!

J.

good

R. D.

Great food, but not cheap

T. R.

Great service. Great food.

A. D.

Cajun fries are amazing from here.

M. M.

best milkshake l have ever had

T. J.

Fast service, tasty food

N.

Burgers and Fries. Could do with a veggie patty option.

E. J.

Massive portions, amazing food.

s.

Great food, touch pricey

R. S.

Superb Burger

e.

Delicious food

K. F.

Expensive but the food is nice

D. P.

The best burger around.

J. S.

So good. & quick.

P. K.

Awesome food! Thank you guys!

M. S.

Love this place really good food

B. M.

Amazing burgers

L. P.

Quick friendly service

a.

Best burgers around

L. M.

Samuel S was very polite

A. E.

Great food and great service

J. T.

Fab food

A. B.

Nothing special, just a burger joint

J. L.

Five stars for Five Guys!

J. d. V.

Best burgers in the UK

D. J. (.

Great evening, lovely food

D. W.

Think it was very dear for what it was

S. C.

Worth every penny.... 👍🏾

J. W.

Milkshake are amazing 😍

p.

Great burgers 🍔

S. M.

Love this place x fab

W. P.

Good US food 😎

C. K.

Expensive for what you want

R. B.

Decent burger and milkshake

A. L.

Amazing!!

B. C.

Ok

m. b.

ITS JUST BANGING RECCOMEND IT

I. B.

Good

d.

Great food

D. F.

Simply the best 😍

D. M. W.

Absolutely awesome

P. H.

It's ok...

L. M. L.

So expensive.

C. E.

very clean

D. C.

Bloody expensive

k. k.

Ummm dribbles

M. C.

Enjoyed it

G.

Food was absolutely incredible here, staff was friendly 😋 5stars for 5 guys everytime I come here its nothing but incredible 👌

Z. D. M.

(Translated) Although I love the burgers in this place, the new Gloucester store sadly didn't have the same taste as the other Chetheham stores. Potatoes and peanuts always great. But I am left with the taste of the Chetheham starving although I stayed further. Otherwise a good place to take a break on your days of walking or shopping. Cleaning and cordial are always present. (Original) Aunque me encantan las hamburguesas de este lugar, la nueva tienda de Gloucester tristemente no tenían el mismo sabor al de las otras tiendas de Chetheham. Las papas y el mani siempre geniales. Pero me quedo con el sabor de la hambuerguesa de Chetheham aunque me quedé más lejos. Por lo demás un buen sitio para tomar un descanso en tus días de paseo o compras. Limpieza y cordiales siempre están presentes.

G. G. F.

(Translated) From super rotten mother partner 👌 (Original) De súper putísima madre socio 👌

I. W.

J. D.

D.

E. S.

J. N.

Z. X. K.

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