Reviews of McDonald's. (Restaurant) in Newport (Gwent).

McDonald's

0 Reviews

308 Comments

Restaurant

Fast food restaurant

93/94 Upper, St James' St, Newport PO30 1LB, United Kingdom

Description

Information of McDonald's, Restaurant in Newport (Gwent)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

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Map

Open hours of McDonald's

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of McDonald's

N. C.

Excellent service has actually blown me away today! I walked in to a hello quickly followed by someone showing me to my seat, cleaned an already clean table & gave me helpful ordering advice 👍 didn’t expect this service in a mc Donald’s

l. D.

The staff was very good and very polite It was very busy, we all got derved quickly.

P. A.

Very helpful staff very quick service

S. G.

Not a particularly good example of a McDonalds, though I have unfortunately been to worse. If you need your fix of Mackie Ds then fine but otherwise there are far better places to grab food nearby

S. A.

Very helpful staff not as good as Ryde, but it has improved a lot in the past year

S. L.

Staffs were good, the order was served faster than we thought.

G.

Friendly staff and always great food 🍔🍟! The only downside is it can get very busy at times, but staff do their best to cater for it!

M. A.

The staff here were very helpful, and the meal was nice and hot.

c. w.

Quick table service. Good cleanliness.staff still following govt. Covid rules

W.

Modern interior design, with interactive tablets for kids. The self service order is very handy and food arrives quickly.

E. B.

Clean place to eat, service is reasonably fast depending on how busy they are

L. b. m.

It gets very busy but the staff are friendly and helpful and it's clean

R. N.

It was great, whilst waiting to enter I enjoyed the contemporary art and wonderful views.

D. “. L.

Good enough social distancing & hand sanitizing provisions in place. Prompt service & as always lovely strawberry milkshake.

J. S.

Food is decent but always crowded and could do with more space to accommodate constant flow of customers.

D. C.

Staff very good seating people, wiping tables as soon as people leave, good service.

A. J.

Needs to be cleaned more often and the screen things need anti biotic gel but my burger was good so I'm happy x

K. D.

Stood and waited for a table to be cleaned and when we sat down were impressed at how the person that 'cleaned' it had managed to spread the lettuce around so much.

J. W.

Recently refurbished and it's quite nice, unfortunately the front of house staff just stand in the way and aren't at all helpful. Apart from that, the counter staff are good and food usually well prepared.

B.

best day of my life .. better than my wedding didn't want to leave escorted out by police in the end . I would work there for free xx

H. P.

Five stars...... Very clean...great staff. Easy location from the centre of town. Had a nice friendly buzz.

p. C.

It's okay. Service is good and tasty food. Can be a bit grubby at times but it is what it is. Drive through can be a pain but depends on time of day.

G. S.

Staff was friendly but order took ages overall experience was good

R. W.

Friendly staff, service is usually fast and food is more often than not too hot as opposed to cold, which makes a nice change compared to alot of other restaurants. Also has self service kiosks,

J. M. (. l.

Good very good food and good service and also great for kids because they have I pads _ to play with while they wait for the food yum yum yummy

S. S.

Fresh and tasty food , helpful staff and a very friendly and efficient security man who was doing a great job!!

V.

Foods great, service time okay and time to collection is good

J. S.

It's alright. Service speed ok, food to be desired but budget friendly prices. At the end of the day, it is what it is.

P. T.

For a busy, town centre McD's, I was served very quickly. They have a range of seating - and phone charging points...!

s. j.

Loving the app. Staff cannot be more friendly, welcoming and hospitable. Great advert for a successful chain. X

T. G.

I like McDonald,s But food hot not takeaway

J. P.

Typical of this chain. Good service and quite quick

C. H.

Very clean, friendly staff. Quick service. The nicest McDonalds I have been to for a long time!

D. C.

Busy and the service can be slow, no longer fast-food!

C. B.

What can you say!Always an option when you're stuck and better value than some restaurants i have been to.And the children love the "happy meal".

R. T.

Stop offering me Monday deals! I’m trying to be good!

R. B.

Great food very helpful staff one more I might add clean toilets

S.

L the food was great the food was great and the staff served quickly I had a really nice time there and it was really fast for the Cook to cook all of that food for everybody.

S. L.

As you'd expect from this chain, though we did wait a little longer than usual for the service.

A. C. S. K.

Can't say much other than this is in the heart of Newport and offers the usual McDonald's service and menu.

P. M.

Nice little club abd they are very happy to let a charity use it so many nights a week and there charity avents held there

A. G.

It's been a while since I got to chow on a good double sausage and egg muffin with two hash browns uuuuh making the trip now

A. L.

The foods not bad for a cheap convenience. But I wouldnt eat here daily.

E. C.

OK, staff friendly

A. K.

Always quick and easy for a take away however as it's in the centre of Newport it is pretty much always crowded. Unfortunatly you don't always get picture perfect burgers LOL. They must rush the burgers so they just throw them together.

M. S.

Food is great along with fast ordering but quite busy along with only limited space

C. M. M.

The food itself is good it's just trying to get past the hordes of people who hang around shouting outside to actually get into the establishment in the first place

S.

Recent remodel. Fantastic, hard working staff. A Very busy McDonalds! Lots of kids, big and small, and after school "traffic".

N. S.

Only one till so difficult to get served. Hard to used the touch screen when your soaking wet from the rain.

j. k.

Everyone is friendly here except one girl who seems to have a real problem when I use the loyalty card, she needs a bit more training in customer service

D. C.

Very well prepared for social distancing,the best from all McDonalds I've ever been!

J. S.

Typical McDonald's, can get busy at times but does have speedy service

C. W.

Really busy so we had to sit next to the door and were very cold. Otherwise very good.

B. H.

always the best service and staff very good at what they do. always clean and tidy. highly recommended

E. S.

Quick fast food. Nice and clean. Friendly staff.

J. R.

Good food and great service. Thanks to Janet for making me aware of the McDonald's charities

l. M.

Staff are always friendly and the kids normally walk out happy with a balloon!

M. C.

Go coffee very clean the staff made this place clean and tidy as soon as the table was clear

C. W.

Management done nothing about customers causing a newsance and mess,food and waiting time and the service was good though.

D. K.

Muffin in tweggs, that's 2 eggs & coffee filled the spot!

l. s.

Good food, Good chips, Good hygiene when ordering takeaway food, easy app ordering.

M. S.

Didn't find it value for money or an enjoyable experience, apart from the staff were very helpful.

R. H.

McDonald's staff are brilliant, they always make sure you have everything you need.

M. R.

Can't beat them the very best convenient easy access in a wheelchair disabled toilets food unbeatable

M. G.

The quality and service standards are upheld and can be a welcome distraction from the local places in a remote location.

D. L.

Nice big mac

M. B.

Called up for help with an order and a lovely lady named Tia went out her way to help. Polite friendly and understanding. Excellent customer service and a real credit to your Newport Isle of Wight team. Thank you very much.

s. r.

Speedy service food was hot restaurant was clean one of the best McDonald's I've been in personally

d. k.

Didn't wait long for my order to my table

S. !.

Food is great, whilst customer service is good. However the wait can take a while.

c. c.

A well organised McDonald's nice friendly efficient staff

R. G.

I ordered using the app and it took ages to load and wrong order given to me

T. G.

Our big Mac s we're stone cold ,chips were nice and hot ,coffee Luke warm ,very disappointing,I prefer Ryde ,food has always been hot

S. N.

Very busy place but staff cope well.nice food

k. c.

Usual features and seems safe as a guy left his bag and laptop unattended and nobody stole it lol

C. B.

It's McDonald's not good or bad but needed after everywhere else shuts after 9pm

M. C.

Very nice went to the food bank staff were very helpful polite

P. C.

Busiest McDonalds ive ever been in. Think its the only one on the IOW.

J. L.

standard mcdonalds really. staff fairly friendly, pretty quick on the orders. would come again on a hungover sunday

C. E.

We went on Saturday afternoon. Shift leader was very friendly and well as all the staff. Thank you.

C. W.

Acceptable and fast food with a good quality service, worth a visit but might be abit expensive for a regular visit.

f. d.

Very nice staff, generally very quick at serving. Location causes issues at times

G. S.

Surprised how helpful the staff are here and the atmosphere /ambience is exceptional.

S. K.

Lovely place and very nice staff, which you don't find in most of the McDonald's

D. G.

Awesome food and service , I got my dish replaced which they mistakenly served .

J. H.

Very yummy

J. G.

Quite good McDonald's. Can be very busy during the day. Doesn't stay open late.

S. T.

I enjoyed having good chips after a looong time. Usually the ones i have in London are horrible.

J. C.

Very busy & not enough staff. Food was pipping hot for a change

L. 0. (.

Service is really good and quick, can get very busy of a weekend though.

R. H.

Dog wasn't too happy she couldn't come in and wait

S. B.

Use the takeaway often, but 50% of the time the milkshake machine is broken. Sort it out.

E. H.

Mac's is Mac's busy but clean and tidy . Just wish the food was hotter

J.

It is what it is, always receive the same good service as any other McDonald's

P. K.

Food good staff friendly and helpful

L. W.

Always pretty quick and not thrown together

k. m.

Ok if your in need of a quick snack

S. G.

Good place to pick up a quick snack waiting times can vary

a.

Social distancing measures very good, no indoor seating

j. h.

Fast quick happy food love the new app with rewards

f. n.

The ordering via mobile is quite efficient .

P. J.

As usual it's good but there were limited options for vegetarians

T. M.

Good service. Generally busy. All I need and expect from McD's.

S. S.

as a mc Donald's goes it ok clean tidy but a bit to chaotic for my liking.

L. H.

No complaints with the food but sauces were forgotten. No biggy tho

S. C.

Love it. Those paper staws are terrible though and the kids have gone off going in there now because of it..

A. F.

It's really nice hamburger with only onions with fries & a tea the best

R. M.

Good, efficient McDonald's. Very busy between 4 and 6 pm.

B. W.

Great social distancing with very organised staff. Well done to all.

f.

It's a McDonalds. No problem.

C. C.

Overall good but my beef patties were cold.

G. E.

Unfortunately whilst we were waiting for our food, in a packed out McDonald's, a fracas started between two woman which scared the living daylights out of my three granddaughters who were with me at the time. This happened within a couple of feet where we were waiting. The language was not only disgusting but it was also frightening as these two females both kept trying to get at each other. Thankfully staff handled it immediately, not only sorting these two out but standing in front of my grandchildren making sure they were protected. We received apologies from the staff and also the Manager, who came and checked we were OK personally. I give the staff at this McDonald's ten out of ten for getting things under control so quickly.

A. M.

These guys were so attentive.

M. O. S.

Table service improved dramatically since last visit really goos

M. J. D. A. R.

Friendly staff service, they keep social distancing rules but in a friendly manner

E. c.

Perfectly good McDonald's, quick service and easy Parking

C. T.

Excellent, very fast covid safe eating.

L. H.

Quite busy, couldn't sit down. Food was delish

W. H.

Call in at best time . Food was quick coming and very good

R. L.

Fast food, fast service. Clean all over, plenty of hand spray.

P. P.

Amazing burger better than other Mcd , service was good

s. h.

You know what your getting at McDonald its not great but I have paid more for worse

k. k.

Very nice

F.

What can one say about McDonald's it was clean and tidy and does exactly what it says on the tin.

a. t.

Good good brilliant staff but not enough seating

J. F.

Excellent service, good food, pleasant helpful staff

M. M.

Quick and easy food in a clean restaurant with good service

N. C.

Just had excellent refit. Very modern. Spotlessly clean and very fast.

Z.

Quick service and easy technology there and tablets for kids is a great idea

T. P.

Food was hot and tasty quick service

T. H.

Standard McDonald's menu, just refurbished with self service ordering. Clean and fast.

I. A.

Had a job to workout the self-service ordering

A. J.

OK, but like everywhere else on Isle of wight, it shuts at 9pm!!

M. G.

Exceptionally clean, spacious and efficient. Helpful, cheerful staff.

Z. B.

Very welcoming and polite staff

P. T.

Friendly staff food hot

P. H.

Friendly staff and very quick ordering and delivery

A. H.

Table service was done very well. Polite employees

L. M.

you choose food from screen pay for it and find a rgeat then it comes to you easy

m.

It's McDonald's! The food was hot, the staff were smiling, happy days😁

C. K. A.

Clean seating, and fast service.

A. W.

Fast friendly service! Busy, I always take away

A. J.

Quick and efficient service - Best McDonald's on the island 🏝

D. T.

I like the food, but I only go there when I've got a voucher 😊

W. W.

Stop telling me where to sit, it's so annoying. I've even started playing a game of sneek and sit without the Dragon at the door noticing. Seriously though, it's McDonalds, no one wants to wait to be seated. Apart from that, all good for service and food.

G. S.

It's a Mc Donald's what else is there to say.

G. W.

Nice and easy

l.

Got food quicky and was nice and as fresh ascan be

L. M.

The new ,self service machines are great and speend up order time

J. S.

Didn't get what I ordered. But didn't pay for it so will let them off this time.

S. W.

We just had the ice cream Sunday and it was too sweet

T. P.

Can't complain about a cheeky big Mac when you're hungry,

G. O.

Standard, clean and quick service.

R. F.

Clean, staff were great

D. c.

Like any other fast food outlet

L. G.

always good hot food, great staff, and good value for money. A busy restaurant but always clean. A bit slow in service.

C. C.

Organised, quick service, nice staff and good food :)

A. S.

Its mc donalds but very efficient and friendly

O. B.

Very safe and organised during covid 19

E. C.

This McDonald's is not a drive thru, information on here is incorrect.

T. S.

Food was fresh and hot,good customer service

A. B.

Frist McDonalds this year. Had it well shorted for covid19. Well done.

l. d.

Friendly staff, food can be a bit hit or miss

h. “. w.

Only got something small but they it was amazing

I. O. W. A. A.

Really Irritating loud music. (No I'm not elderly.) Standard McDonald's grub. Fills a hole. Only use in emergency.

B. T.

Fast delivery and more friendly staffs

P. B.

Nice and clean and tidy the staff are very good

J. H.

I like McDonald's of chicken salad wrap and chips and Diet coke

T. S.

The food need to be hot when it's served not cold

S. A.

It's a normal McDonald's not much to say very well trained staff.

M. A.

Quick and effortless like mcdonalds should be :)

d. t.

Usual menu. But quick service. Friendly staff

B. T.

Rapid service. Nice enough food.

L. W.

Easy to use self service with quick order collection

T. A.

Fast food, good level of customer service

P. H.

Fantastic

A. L. C.

good food rename the island its racist

s. s.

Service was excellent and restaurant was clean, very much how McDonald's used to be.

D. A.

Fast food but they can never deliver hot fries!!

F. M.

Good social distancing. Very clean and tidy.

R. R.

The one in Ryde is always nicer

D. T.

They are good for double cheese and bacon burger's 👍😁

M. H.

Reasonably good but always full of kids

J. D.

Very unhealthy food prices of creeping up not a place I would recommend to take your family

p. s.

Fantastic experience

j. w.

Needs to be more clean. Good food

P. H.

Excellent service. Very good friendly staff

E. H.

Great place for kids and grown ups aluke

S. O.

This is a busy Mc Donald's it is efficient and clean. Not a lot of seating here. Has toilets and is disabled freindly. Does table service and deliveries. Always busiest at meal times and school hols. It is situated near to Newport bus station. Has table service, app ordering and delivery.

T. J.

Helpful friendly staff especially in these trying times

F. W.

Excellent eatery with all the latest ordering options

T. C.

Very very good

a. v.

Nice and good service staff was polite

S. C.

Feels a bit smaller inside with longer waiting times since the refurbishments been done.

g. v.

Very good service and the staff are always welcome

S.

Someone took a poo in my burger... it was very delicious

B.

I only go for the grandchildren I don't eat at macdonalds

a. m.

Good quick service

z. c.

Fast food. The same all over the world. You always get the same.

A. S.

Same old Mc, good for a quick food fix!

J. F.

Good for a quick and easy snack, meal

K. F.

Not bad my burger was soggy

T. C.

This was ok as a last resort, I wasn't that impressed ,it wasn't that hot

J. T.

Excellent staff and food is never cold

J. G.

McDonald's in Newport, probably the same as everyother McDonald's everywhere else. We like it.

A. W.

You always get a very good deal

N.

I think it should be a bit cleaner. Also waiting times are bit long.

i. m.

Good food very happy kids 😂👍

s. b.

Hit and miss what more do respect for McDonald's

R. H.

Fast service even though busy.

C. C.

Good, quick service on a busy evening

T. C.

Food could be hotter and arrive faster.

A. H.

Good as always. Can be very busy at times though.

J. S.

Food comes out fast. always people on the tills

g. M.

Another products in McDonald's quite expensive should lower their prices a bit

J. B.

As you would expect, fairly clean.

L. B.

Organised and Covid19 guidelines and cleaning followed

J. W.

Typical fastfood outlet.

J. E.

Ok. But waited nearly 15 minutes for my order

C. S.

Needed a quick meal. Used voucher

R. N.

Chill after eating some hot & spicy burger..😁

J. F.

Placed an order using the app, couple of items wrong, however Chelsea (Duty manager) was apologetic about the mix up and sorted out the order with no hesitation.

J. C.

It's a McDonald's, gets very busy at lunch time. Needs more space for buggies and children. For nappy changing you have to ask for the radar key behind the counter as it's located in the disabled toilet. Otherwise, does what it says on the tin.

l. w.

Cold food but did give me some hot food after

J. B.

Clean, friendly and fast service :)

J. C.

Above and beyond

O. M.

Great food, good atmosphere

P. B.

Well organised Covid process

A. B.

Busy after school hours! Feels a bit like going to Argos now

s. s.

Great meal fast service

S. H.

Often get cold 🍟, but otherwise it is the usual mcdonalds

G. S.

Slow with uber eats and just eat orders to clear first!

H. M.

For safety reasons there is table service. :-) Clean and the lady at the entrance is particulary kind and helpful.

K.

Visited in December on a Saturday as we had arrived early by ferry and had not eaten. You can't go wrong with a mccies breakfast. The team there have adapted well to table service due to the current pandemic. Great staff at this location, very friendly and attentive!

m. m.

Always seems to be a 30 minute plus wait for food. Makes a quick mcds into a 90 minute trip. Like the food, hate the waiting for fast food

k. m.

Super busy place and very helpful staff

M. A.

Foods delicious here! I really like going here but not on a night time

f. (.

Been going for years and never messed up an order. Staff are always friendly and have been helping during the pandemic and trying to serve and remain safe for everyone. Service can sometimes be slow but 8/10 times its fast and you get the food in under 4 mins.

R. K.

Excellent service and tasty food

S. K.

Very well organised, still respecting COVID rules. Very friendly staff. Very fast table service. Best McDonald's meal we've ever had.

L. B.

As good as a McDonald's can be! Always very clean and the staff are lovely, food tastes good too!

D. D.

Really friendly and helpful staff. Special mention for Peter who was always cheerful on our visits and found a table for us at a busy time.

m. m.

Always a long wait for food. Other than that the Menai mcds fare. Really get annoyed at the waiting times, need 20 mins just to get a take away

N. S.

Very average and ridiculous to have to queue just to get in.

P. W. T.

Its macceys what can I tell you that you don't already know

C. W.

Food can be extreamly slow. However, the staff is very friendly and it is usually clean in the seating area. Had a few passed experiences where my burger hasnt been put together properly so i have had to ask for a replacment, but they do replace it id the qualitys poor

R.

Very kind staff, quick and very polite

C. M.

Macdonald's Newport, Isle of Wight, two members of your staff have totally done you proud. The friendliest staff I have ever met, certainly in any Macdonald's I have ever been to. A lady called Shirley from Nottingham, and another elderly chap from Bradford. I think all your other franchises could learn a thing or two about friendly bubbly customer service towards some soggy tourists dodging the rain

A. D.

Apart from getting my order wrong. They were ok .

W. B.

To start of with the place is always full what's a good thing because your food is always freshly cooked, the down side to that tho is that is always loud, sometimes they can get your meal wrong and other time you're forced to walk round the block to the park because you can get a seat. The food is want you expect nice but poorly made up. Overall I recommend long as your not expecting fine dining.

B. H.

Great cheap breakfast. What more could you ask for.

M. S.

I have been to McDonald's in Newport IOW, many times but today was such a change in every way. The staff were helpfull, polite the eating area was clean. In fact everything was very good. It was as if there had been a big shake up in everything. I was very happy with my visit. Keep up the good work. Excellent.

K. t.

Well organised when busy staff point u towards a free table to sit and food cooked decently

P. H.

Very welcoming, meal didnt take long ..but staff put a very large family of about 12 on the next table during 'distancing' when the rest of resturant was empty..i know u got to sweep the floor but 2m please Mackys

J. W.

Classical music? In a McDonald's? I loved it. The staff were very friendly and polite, actually proactively approaching people to ask how they could help. Someone was fastidiously cleaning the whole time we were there, and the staff seemed to be working as a team, rather than in benign isolation as is normally the case in other McDonald's I've visited in the past.

H. A.

I tend to go first thing in the morning after working a nightshift. More for a coffee than anything else. Always quick and out the door in minutes...

H. G.

The staff are amazing, I've become a regular. The food is 95% of the time correct and nice. It has wireles charging or bring a charger and plug it in. The tablets they supply arent connected to the internet but they have games for the children. Disabled parking is here but only 2 spaces and a small area for M/C

B. P.

Foods good, get what you expect only down side are the lovely gaggle of youths gobbling off.

V. G.

The system in place for covid control is a bit hit and miss and whilst other restaurants have increased their menus, this one has a limited menu. However the staff are friendly and helpful despite being overworked.

S. C.

Staff friendly, service OK, just a shame it's small so busy all time and music often way too loud.

D. B.

Seriously....the best McDonald's experience I've had....full stop. The friendliest staff ive ever seen at a Maccas...even asked how our food was after our feed. Never had that level of service at a fast food place. Well played.

c.

Went for McDonalds brekkie with the family on Isle of Wight. Have to say, very impressed with the Covid distancing set up. Especially impressed with staff member Stella (I think that was her name. She has a tattoo on her forearm). She asked if our meal was Ok. I've never been asked if my Maccie D's is Ok in any restautant. Thought it was a really nice touch. I also watched her interact with other customers and was really impressed with her level of service and attentiveness. A real credit to the company. Keep it up Stella. 10 out of 10.

C.

Quick and friendly staff and service.

V. B.

Misleading info about the monopoly game. Advertising 2 stickers with the mozzarella sharebox however none are actually given when ordered. I went up & asked about the game piece stickers but was just told 'maybe it's just certain items that do it' (even tho it is clearly stated on the board when ordering) staff did not seem to know exactly what items should or shouldn't have the monopoly game pieces on. This has happened a few times when I've received my medium or large fries & have had to go back up & ask for the stickers. Not sure if they are just being tight with them thinking people won't care but if you've been collecting them from the start then it can be frustrating.

O.

Went in only for a dump, it went great and plenty of toilet roll so 5 star from me

C. B.

I love the coffee. Great taste, and at 99p, can't complain!

M. S.

People who work here are really helpful and are very lovely people and are always welcome. You can always have a good chat with the staff and always will to help.

i. c.

Staff were helpful and greeted us a d showed us to tables, best mcdonld service so far in the UK

S. F.

Its McDonalds what's to say? Have found some of the staff quite rude at times. Also think they should turf out the school kids who sit round tables with one drink between 6 of them! Many times I've taken my children and struggled to find somewhere to sit

I. N.

Would have been perfect if the triple cheeseburger i ordered had burgers in it instead of just cheese

E.

Very advanced Mc Donalds. It's always busy there which means the food is always fresh and hot. You can order yourself thanks to technology and just wait till they call your number or deliver it to your table! The food here is also extremely cheap and delicious! Due to it being right in the center of Newport next to the bus station you can't miss it either.

R. F.

I like the Newport IW MacDonalds. You can get table service most of the time.I use the order screens. The food is always cooked the same way so no nasty surprises. Staff are always friendly, good for them.

A. H.

Crazy you can't order at the till still!!

A. C.

We were met with a warm and friendly greeting. Clean and served what we'd asked for. Worth a visit

J. F.

Food was great but we ordered through app to table service and it was quite clunky to order and not very clear.

T. T.

Great easy to use self order and quick delivery to your table .

B. M.

Wonderful day took a chair lift to the small beach there and a boat ride to see the needles. Then a lovely walk. Very enjoyable day.

D. T.

Lovely staff at the Newport branch but not quite so nice at the Ryde drive through.. very rearly get my other halfs order right then get attitude for telling them it's wrong for the 3rd time in a row, customers always right guys n gals, I've worked with the public all my life and they always come first, even if their wrong... that's just the way it is 'Chelsea'

R. N.

Despite being very busy, it was well organised, and there seemed to be enough staff to take care of the customers.

E. P.

It's a McDonald's, not much to say really. The gentleman helping sorting out the tables to eat in was very friendly and helpful, quick service and good as usual.

S. S.

The table was dirty, cleaned once l asked for it to be. Food order quick & hot/ cold drinks fine Paper straws usless as the go to mush before halfway through the milkshake!!☹️

N. T.

super good restaurant. fast service and friendly staff. no close parking so have to walk a good distance if you just came for food, not a problem if you are already shopping in Newport

I. G.

Conveniently placed in the centre of Newport, McDonald's is the typical franchise establishment. It does not have the self-service stations which are becoming popular, which can cause long queues at busy periods. Clean and tidy.

A. S.

I love McDonalds food its great restaurant is nice staff are polite. Its just the straws for the drinks they go all soggy and then you can't drink through them especially if you have a milkshake

M. B. R.

I feel sorry for the staff who work extremely hard cleaning the place, but also sent to clean the streets of Newport of whatever came from their shop. Beyond being hard-working, most are friendly and play a genuine social role in this specific McDonalds located near the Bus Station in the heart of Newport with dozens of youths who have nowhere to go but there or to loiter by the library. Therefore yes, we wait, the food isn't always as hot as we wish, ithe place can be noisy,the wait long, but the staff really go the extra mile dealing with a young generation abandoned by the local authorities, I seldom saw people being so serious in their task and they deserve to be commanded on their efforts to deal with all these youths.

K. D.

We were greeted by a lovely member of the team and shown to our table. Another member of the team helped me with ordering the food on the touch screen then showed me where to pay. The food was delivered to the table promptly and hot. Very pleased with the service you provide.

C. D.

3 stars for the food, but getting a table for 2 people from the same family involved 2 different mobiles, two different table numbers and two different members of staff.

A. T.

There's really not a lot you can say about a fast food chain. Very clean inside, facilities are good, staff are polite and friendly and food baring a bit greesy is acceptable.

M. T.

Great for those times you don't want to cook or you're out shopping and fancy a quick bite..my 2 criticisms would be...more supervision on high school students just using it for a meeting place and taking up seats unnecessarily...and kitchen staff need to pay more attention to detail and how they sometimes just throw the burgers together...

J. M.

What can I say it's McDonald's, they are now like others on the mainland which have the machines to order from due to the the fairly recent re-furb and also have a few of the iPads at a table for the kids but it does get really packed in there, the ques can be massive and trying to find a table can take ages but staff are friendly

P. A.

What can you say about mcds that hasnt been said already,big fan of there coffee taste great and im normally a tea drinker just one small snag is there cups are sometimes not quite full and its always when youve gone through drive through and half way home !

d. s.

Pleasant staff price was clean and tidy my only problem me and my partner ordered three different dishes and they were all out eventually we got something to eat but it did p me a bit but all round a good service

L. M.

Quick service once food was ordered. Bit of a wait to get in. Staff very helpful and friendly.

P. C.

It's a McDonalds. It's like every other one I've ever visited. Clean enough, food was hot and correct.

J. G.

Low staffing levels meant service slow and tables not cleared. Staff obviously trying their best. Food hot and as expected.

S. H.

Living on the main land i have never experienced a Maccies like this, table service, breakfast till 11am, the freshest food i have experienced, the most incredibly friendly staff i have encountered. Amazing

J. C. #.

Always nice and clean and staff pleasant and helpful. Can be busy at times . Would love the one way system to end but totally understand. Food is always cooked well certainly no complaints.

C. R.

Much improved in the last year or so and a much needed extension to that breakfast time. Now you can get those sausage & egg McMuffins up until 11am. However, I long for the day when all day breakfasts are served. Liking those ever changing burger specials too. Coffee still tastes like day old dish water and I don't think a chicken has been anywhere near a McNugget. McMuggets more like. Still, who doesn't like Macky D's. And a perfect location too.

C. R.

Always seem to be waiting at this mcdonalds a bit long than others but it's fine really. Just a standard mcdonalds. Why are you even bothering to read this review? You either crave a big mac or you don't. Get going.

m. W. (.

A bit slow , but was a busy place. Food was good though

M. Y.

Clean place to eat,and friendly staff

I. M.

Good for dine in and takeaway. But it could be better if they add some Halal menu.

M. T.

Really nice staff. Clean. Fairly good coffee.

L. T. B.

Pros: Clean, helpful staff, wheelchair accessible, drive through, outdoor seating, cheap, kids area. Cons: Unhealthy, slow service for a McDonalds, often very busy.

F. T.

To the manager of newport isle of wight store my name is julie burton. PLEASE PLEASE PLEASE give worker JACKIE TONGE a BIG praise.!!! she Deserves it As i am epileptic and today about 12ish lunchtime i had small siezure/absance and lost controll of my blader. Although seat wet she did everything she could to reasure me and stop me from being upset and even offered to take me somewhere quieter. When felt bit better she even offered to help me and my husband when we left !!!!!!! Manager please please give her the praise she deserves. I want everyone to know how grateful i am and i hope she does get the praise she deserves.If she doesnt it wont be fair or right

B. D.

Very friendly staff enjoyed are lunch very much

k. p.

I hate the way McDonald's have an ordering service, really make it sliw

A. P.

I don't usually go to Mcdonald's - not really my thing. My wife and kids wanted to go and I set my expectations low. There are two McDonald's on the Isle of Wight and the other one (Ryde) was a hard pass from the reviews I'd read! However, I was pleasantly surprised at the Newport McDonald's. The staff were very friendly and welcoming. The seating area and toilets were clean and hygienic. Tables were smooth to the touch - not sticky! We were given table service and the order was both 100% accurate and piping hot, arriving fairly quickly after ordering. If McDonald's is your thing, this restaurant was of a decent standard. Well done team!

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