Reviews of Rollercoaster Restaurant. (Restaurant) in Stoke-on-Trent (Staffordshire).

Rollercoaster Restaurant

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Restaurant

Restaurant

Alton Towers, Farley Ln, Alton, Stoke-on-Trent ST10 4DB, United Kingdom

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Information of Rollercoaster Restaurant, Restaurant in Stoke-on-Trent (Staffordshire)

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Open hours of Rollercoaster Restaurant

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Reviews of Rollercoaster Restaurant

H. H.

Really good concept and the staff were really friendly and helpful. We visited outside of park hours (7:30pm) and the restaurant was half full. We got seated immediately (reservation is required) and handed a tablet that we could order from. We spent roughly £55 including 1x starter, 2x mains, 2x cocktails, x1 dessert and 1x soft drink. We did get 10% off with our merlin annual pass (silver) 20% if you have a gold pass. Which helps bring the prices down. It's not the cheapest but then again for theme park pricing it wasn't too bad. I had the shredded beef burger which was amazing and my partner had the pasta which she enjoyed. Halloumi starter was spot on and the Boost Bar Brownie was great to share. We waited about 10 minutes from ordering for our food to arrive via the tracks from the kitchen. It's quite fun watching your food arrive in this style. Overall if you're staying in the hotels I would definitely recommend a visit. It's a unique experience you won't get anywhere else.

M. B.

The main pull for this restaurant is the novelty factor of your food coming down on the rails. Food is ordered on a tablet, the children love this element. You select your seat number, make your selection and send it to the kitchen, then the next person has their turn. Food then comes down the rollercoaster rails with your seat number on it. It is fun to watch your food do they same as you have done all day. It somewhere you go once to say you've done it. The food is ok but not great, not very hot. The portion size are quite small for an adult. For the price there are better value offerings in the park or hotels. It can also get very noisy at time, so something to consider if there are people in your party who have trouble with loud environments.

C. C.

We called I to the roller coaster restaurant bout 15.30pm at the time we started queuing it was bout 15.10pm. We waited bout 20mins for a table we went in got shown our table then a lovely lady came across and show us how to order on the tablet. We ordered our food and drinks the cokes came down on the roller coaster, but if you order beers they get brought over to the table for you. We waited bout 15-20mins for the food. They sent the children's meals down first then bout 5mins later they sent the adults food. Yes the restaurant is expensive for the drinks and food but it's very well worth the money. Our order came over £100 but I would definitely go there again. Recommend it to everyone

S. H.

Absolutely fascinating. The burger was delicious and served in the most perfect way with the hanging roller coasters straight in front of you. I absolutely loved the experience and definitely enjoyed the food. Staff were fantastic and so friendly. Highly recommended 👌 👍 👏

R. S.

In theory, fun and quirky dining experience. In reality, doesn't work great. If I was reviewing this purely on the front of house staff it would be 5 stars. If it wasn't for the staff it would've been 2. Basically the way this place works (clearly explained to us at the start). You are given a tablet to order on, you sit on 1 of 3 crescent shaped tables that surround a central island where food is deposited. Each crescent is labelled with seat numbers, so in our case we had seats 1, 2, 3, and 4. To our left was a table with seat numbers 5 to 8, and to our right was a table with seats 9 to 12. So when you order you choose which seat number you're ordering for and place the order on the tablet. This was all explained to us at the start and our server Dani demonstrated on the tablet, she then left it with us with seat 1 pre-selected. It was also explained to us that the food would come down the rollercoaster in numbered pod's so anything marked 1 to 4 would be ours. Dani also informed us that food will come out as it's made so basically don't order starters at the same time as mains as they may come together. Also as food comes out as it's made, all our tables food may not come out together, but if there's too much of a delay between dishes just let her know and she'll chase it with the kitchen. All the food will arrive at the end of the rollercoaster on the central rotating table. The problems started when the diners on our left obviously hadn't listened when they sat down. So when they were left with a tablet with seat 5 pre-selected they ordered some food, then when the next person started their ordering and had to choose the next seat, they just chose seat 2 (one of our seats) for everyone else. This meant that there was some confusion when food started coming down as we kept collecting the dishes marked with 2 only to find out none of it was ours. It also turned out that the table next to us had taken one of our starters. We chased up our missing starter with our server Dani. She obviously understood what had happened and said she'd prioritize it with the kitchen to get a replacement sent out. When the food comes to your table it travels down a rollercoaster track in small pods and a single meal may arrive in multiple pods. Some of the issues we had apart from the table next to us being Muppets were. - Pods would arrive with no markers on to say which seat it was for. - We had to chase our missing starter 3 times before Dani was able to get the kitchen to sort it. - We knew that the meals may not arrive at the same time but we did at least expected all components from a single meal to arrive together. One of our meals was breaded BBQ chicken goujons with chips and onion rings. Chicken came out, but no chips or onion rings. - We ended up having to chase the missing sides and eventually 2 lots of each side arrived independently. A shame about the food service as it's a good place to eat and the FOH staff were great. But the execution is a bit off. It would make more sense to have the tablets set to allocated seat numbers to avoid confusion. Rather than allowing anyone to order against any seat number. Also food needs to be marked properly no one wants complete strangers opening and examining their dinner to figure out who's it is. Even if meals don't arrive together a complete meal should arrive at once not bits at a time. Having your chicken arrive but then waiting 10 minutes for chips to arrive is not on. Food when it did arrive was nice enough, could've been a little bit hotter but otherwise ok. Dani and other members of the team did what they could to make sure we left happy, and the general front of house service was exceptional.

l. k.

Kids will love it the food is bit basic but the restaurant is really fun my daughter love watching the food go round the tracks. Can be very busy make sure you book also not cheap better if you a merlin pass and get discount

M. W.

Bit of a queue to get in but once in you won't be disappointed. Prices are totally in line with the quality of the food, which we thought was brilliant. Amazing service, fantastic gimmick for the restaurant and they made my sons birthday extra special. Would recommend anyone to add this eating experience to their trip to Alton Towers.

G. W.

First time we have visited . Food amazing , price may not suit some people , but for the quality of food well worth it. Love the way food is served and a buzzing atmosphere 👍👌

M. M.

This is a rollercoaster of a dining experience! The concept is great, the actual delivery is questionable. The food is ok, eating out of a bowl / tray thingy is odd, something you have on a camping trip. At one point my garlic bread got stuck on the track right up by the ceiling so a member of staff has to get a ladder to fetch it down! The tablet system used to order food is clunky and prone to user error. The atmosphere is futuristic and at times overwhelming, especially on the hour when the music and lights go crazy with big video screens of being on a rollercoaster. Overall a fun experience which I'm likely to never see again. Staff were great too. Give it a go, you might like it!!

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