Reviews of Derby Heights Care Home. (Retirement Home) in Derby (Derbyshire).
Derby Heights Care Home
Rykneld Rd, Littleover, Derby DE23 4BU, United Kingdom
Description
Information of Derby Heights Care Home, Retirement home in Derby (Derbyshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Derby Heights Care Home
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Reviews of Derby Heights Care Home
R. H.Derby Heights is the Savoy of all care homes, the quality of care is outstanding, all the staff are trained to a high quality and this is apparent by the way my mum is treated.
It is part of a larger company, however the standards and friendliness is not unlike a private home, a family of likeminded people all requiring a little extra help at their time of life.
If I could I would give this home 10 stars, thank you for keeping my mum safe over this pandemic and of course the garden visits. I noted the concern regarding weekends, I feel this was a little unfair but everyone is entitled to an opinion.
I love all of you.
B. R.My mother has been a resident of Derby Heights for the past 3 years. I have only the greatest respect and admiration for the continued dedication of all Staff and together with the Home's most beautiful design and comfort it has to offer, with space to wander and entertainment, when allowed, make this an exceptional Residential Home.
I was very grateful to be.given an alternative to visit my Mother on her Birthday Sunday 2nd August despite necessary Covid restrictions, needless to say, temperature check, masks and washed hands were all that was needed to keep her safe. Thank you so much, you get my full continued support.
M. D.I was able to visit my grandparents at a safe distance the other day through Derby Heights' garden visit bookings. They were very thorough in the safety measures before I was able to see them, ensuring my temperature was taken and everything remained clean. We were able to chat while I sat under a gazebo and them indoors and we had a great time! Everything felt a little bit more normal and I was so happy to be able to see them face to face! 💖
J. P.As visiting resumes at Derby Heights I want to thank all the staff for the wonderful care given to mum since she has lived there and especially during lockdown. The standards have always been extremely high and you have gone above and beyond to reassure us that mum is happy and life is going on as normally as possible - not easy with all the restrictions and safe-guarding in place. Thank you for organising a fair rota for visiting to accommodate everyone while keeping residents as safe as possible and thank you again to all at Derby Heights for continuing to provide an excellent level of care under exceptional circumstances - you’re amazing!
N. B.I cannot speak highly enough of Derby Heights. While the facilities are first-class - it really is luxury retirement living - what makes a place is its staff, and the staff at Derby Heights really are outstanding. Warm and caring, they couldn't do enough for my mother. It is now benefiting from a settled management structure, and Rachel and the team are excellent. I definitely recommend it.
S. L. X.In September 2016 we faced the difficult decision of finding a suitable home for our 83 year old Mum who was finding it difficult to continue living independently due to increasing immobility and the steady progression of dementia. After visiting numerous care homes, and a few days respite in one facility, it became clear that Derby Heights offers a step up in both facilities and levels of individual care.
As a recently opened and new property, the standard of comfort and facilities are excellent, the management and team are enthusiastic and have clearly set about ensuring their residents receive a level of care and attention that we would all hope to find if or when we need it. There is also an active relatives/management association which provides an excellent forum for dialogue between families and those looking after their loved ones. As a family we sleep more comfortably knowing that Mum is safely in good hands at Derby Heights, and in an environment that is also a pleasure for visiting friends and relatives to feel welcome and relax within. Thanks and well done to the Derby Heights team.
T. T.I was met in Bay 2 of the car park at my allocated time of 10.15 am by Claire Shore Customer Services Manager. After having my temperature taken and washing my hands was directed to see my mother for half an hour. Derby Heights need congratulating on making the visit trouble free in such hard and testing times and doing their duty in such a safe and organised manner. Tony Allen (Son of Resident).
A. H.This is the best Care home, and the latest awards prove this. Just won Care Home of the year award 2018. Achieved Gold CAP award for Catering / hospitality. Gold CAP award for housekeeping/Laundry. Gold award for dementia life story boards and memory boxes. Good in all areas from CQC inspection. And Outstanding report from Derby City Council Medication audit. But don't just take the specialists word for it, come and take a look for yourselves. It's a fantastic place to work and live.
T. A.I visit a lot of homes and this was one the nicest I've ever been too! Many precautions were taken before I arrived regarding COVID-19 and I felt very safe in the home thanks to the wonderfully friendly staff.
D. M.Derbyheights is truly a fantastic place to work and live.. The residents are always smiling, even through this lockdown.. amazing friendly staff who all go above and beyond to make them all happy.
L. P.Lovely home, friendly staff and a happy place to work. Lovely to see residents and family meeting up in the garden after being apart for so long.
s. r.Derby heights is a lovely place, the staff are all friendly and go above and beyond to help people, and it's lovely to see the visits slowly starting again
J. R.Derby Heights is a beautiful luxury care home, with the standards of a 5 Star hotel, beautiful facilities and excellent care.
W. L.Absolutely a fantastic place for my relatives. Couldn't wish for better staff and a great atmosphere. Keep it up.
S. H.Amazing place to work and live. Brilliant atmosphere. Everyone is so friendly and always happy to help 😊
V. P.Thank you to the wonderful staff for everything they do to keep everyone safe during this very difficult time.
M. S.Beautiful home enviroment, excellent standard of care, fresh food and brilliant activities on a daily basis.
J. S.Excellent care home one i would recommend,filled with caring staff and happiness.
V. C.Beautiful home, great staff. Lovely place to work.
T. M.Lovley home great atmosphere friendly staff and Happy residents
Z. H.Wonderful establishment! Lovely warm friendly staff,who always go that extra mile to help!
C. H.Lovely care home with outstanding facilities and comfort.
C. M.Stunning care home with an exceptional manager.
a. v.High standar and very warm home
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D. M.
d. r.Contact
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