Reviews of Barchester - Lawton Rise Care Home. (Retirement Home) in Stoke-on-Trent (Staffordshire).
Barchester - Lawton Rise Care Home
Heathside Ln, Goldenhill, Stoke-on-Trent ST6 5QS, United Kingdom
Description
Information of Barchester - Lawton Rise Care Home, Retirement home in Stoke-on-Trent (Staffordshire)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.
Map
Open hours of Barchester - Lawton Rise Care Home
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Popular times
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Barchester - Lawton Rise Care Home
M. P.My dad has been in lawton rise for a while and hes so happy there he loves it the staff are so caring and i cannot fault them in anyway nothing is to much trouble i dont have to worry about him as he is been cared for 110 per cent.
T. K.Good service
C. J. B.Please ignore my previous reviews on the Lawton Rise website (Clive B) which I have repeatedly asked them to remove in light of the fact they, and their parent company have shown a remarkable inability to deal with a query I raised with them over five months ago. Having escalated this to a complaint with their Feedback team their response when it was eventually forthcoming, included inaccuracy and contradicted the information I had been given that started the problem! Be aware that despite all previous positive experience at this home if you are not family/guardian don’t expect any understanding or sympathy if a problem arises. With extreme sadness as this matter is still not resolved, I have passed the details to the Care Quality Commission.
Update 3/7/2022
Thanks to CQC this matter has now been resolved. An unfortunate situation that should not have arisen and would not have if everyone was kinder to one another. Basically, this home is run by kind and caring people. If you have doubts or problems, be patient, talk to them. We are all in difficult times but we can make things better. But the Barchester Feedback Team are a total waste of time and space! And that is being polite.
K. S.
K. B.Contact
Photos
