Reviews of Home Instead Burton upon Trent - Home Care & Companionship. (Retirement Home) in Stoke-on-Trent (Staffordshire).

Home Instead Burton upon Trent - Home Care & Companionship

12 Reviews

10 Comments

Retirement home

Home health care service

Gretton House, Waterside Court, Third Ave, Burton-on-Trent DE14 2WQ, United Kingdom

Description

Information of Home Instead Burton upon Trent - Home Care & Companionship, Retirement home in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Home Instead Burton upon Trent - Home Care & Companionship

Reviews of Home Instead Burton upon Trent - Home Care & Companionship

A. B.

I have nothing but praise for the team at Home Instead Burton. They have cared for mum for many years and have been just lovely to her (and to me). Always willing to go the extra mile, flexible in approach, attentive to mum's changing needs and basically just brilliant. I live many miles away and have been grateful so many times when I have needed someone to rely on that we chose Home Instead. I have recommended them to others and would not hesitate to continue to do so. Just terrific.

m. F.

I have recently had to use the services of Home Instead Burton on Trent. From the outset I was extremely impressed with the service they provided and how quickly they were able to react and to support our ever changing needs. However what impressed me most was how the whole team worked together as one and how supported we felt throughout our time together. The ladies who looked after my mother in law were professional and caring and she was treated with the up most respect and care. I wouldn't hesitate to recommend their services.

J. B.

There is an amazing team at Home Instead Senior Care, Burton on Trent. Always helpful, always going above and beyond and always willing to do the extras that help clients and their families. In my case, I live 200 miles away and both the management and care staff were only a call away if I needed someone to help my cousin, sometimes at very short notice. I cannot speak too highly of them all, they were wonderful for the 11 years that I was associated with them.

A. H.

I worked for Home Instead Burton for 5 years having never worked in care before. The training and support I received was excellent and there was always someone to call upon if I had any issues. They genuinely value their caregivers as much as their clients and I would definitely recommend them to anyone looking for a new career in care or to anyone already working in care but looking for a new challenge.

C. G.

I can highly recommend the Home Instead team in Burton. They looked after my father for two years with the upmost professionalism and care. They helped him to stay in his own home when his health was failing, and the team became his friends, not just carers.

M. W.

Mum was reluctant to have carer's come in and help her first thing in a morning. However she enjoyed them coming and was well looked after by Home Instead staff Would highly recommend.

A. H.

Our family had the privilege of receiving Care for Dad from the "Home Instead Elderly Care team up untill Dad passed away in March 2021. DAD'S TEAM coordinated by Lynne Bendall (so efficient and excellent) looked after him for about 9 months untill he passed away at home with the support of the Palliative Care team and extra visits from Home Intead. It was clear from everyone how highly regarded "Home Instead" are especially by the staff at Burton Hospital and Midland Partnership. DAD'S start was typical: He had a fall, then another fall and a short hospital admission. He was soon readmitted and we agreed to a short stint of free Home Care from "Home First" (free for 6 weeks) the hospital discharge team. THEY assessed Dad as needing regular Home Care so the onus was on us and Dad to choose a Care team now. HOME FIRST really helped advise us and reassure us. I researched Care teams I adored Dad was very loved and we were nervous that we chose the right level of care and could sustain what we were offering which was Home Care for the rest of his life. After ringing for reviews from all the different organisations and looking at the Quality Commission reports it was obvious that Home Instead had a great reputation. Me and my brother were ALREADY doing 56 hour shifts with Dad on a rota. OUR intention was to continue but we needed help with personal care and moving Dad and for someone to come and cheer Dad up as well as he was increasing house and chair bound. THE REASON THEY GET 5 STARS...Every worker has to produce 6 references. The minimum time for a visit is about 45mins, visits are often an hour. THIS WAS PROBABLY important and the key to Dad's Carers building meaningful relationships with him AND a dignified service. The Carers always live very near you, you have a Care Coordinator and 24 hour response support. DAD'S Carers knew a lot of people he did. He took an interest in their lives and families and they talked with him about his life they were really lovely to be honest. THE connected Dad with the outside World again, he shared his life stories. It was during the lockdown it was a hard time for everyone and especially for Dad's team. Another rule Home Instead have is no one ever enters the house on their own who you don't already know. So a new Carer is always introduced by your usual Carer and shadows for a few visits first, THIS makes you feel more relaxed. I and the rest of the family won't ever forget Dad's team and all the Caring moments they shared with Dad. THEY saved the day AND helped us too. All Carers are amazing Organisations like "Home Instead Elderly Care" enable Carers to offer their best Care the way they always wanted to with time and care. The app to monitor and receive updates immediately and actions needed is inspired, and family can access this even when on holiday. So five stars from me.

J. H.

They have loved and looked after my mum for 10 years. Absolutely wonderful team. Going above and beyond to keep my mum happy and comfortable especially in her last few weeks. I can not thank them enough.

P. B.

I have nothing but praise for the efficiency and thoughtfulness the staff of Home Instead looked after my mother .

M. m. 1.

I have worked for Home Instead for 4 years now and we have a wonderful team, i wouldn't want to be anywhere else.

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