Reviews of Profeet Sports & Ski Boot Lab. (Shoe Store) in London (London).

Profeet Sports & Ski Boot Lab

189 Reviews

136 Comments

Shoe store

Shoe store

867-869 Fulham Rd., London SW6 5HP, United Kingdom

Description

Information of Profeet Sports & Ski Boot Lab, Shoe store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Profeet Sports & Ski Boot Lab

Popular times

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Reviews of Profeet Sports & Ski Boot Lab

J. R.

Halli was brilliant, very knowledgeable and friendly. The set up is superb and the tech makes for the best boot fitting I’ve had. If you’re serious about skiing and want a top quality boot fitted perfectly, come here.

A. C.

I bought a pair of ski boots a couple of years ago and the service was fantastic. I have recently had to get back in touch with Pro Feet as I lost one of the battery packs to the heaters in my boots. Again the service was absolutely fantastic. Charlotte, the Sales Assistant I spoke to over the phone went beyond to ensure not only that I got some new batteries but that they were delivered asap as i needed them for a holiday. I couldn’t rate the shop or Charlotte more highly. Many thanks

G. O.

I am a huge fan of Profeet - and have recommended it to friends for years. I have their insoles for tennis, running and skiing. I used to have problems with my knees when running, but I have not experienced since using their insoles - this is because they correct your gait slightly which helps improve your running style and protects against injury. Fantastic technology! The fitting experience is always pleasant - great service and the shop, with tea and coffee is relaxing and there is always interesting equipment to browse - very easy to book and extremely helpful staff. Keep up the great work!

A. B.

I had a very positive experience at Profeet. I've struggled with uncomfortable ski boots and cold feet for years, which has made skiing a bit miserable. My husband thought a proper boot fitting would help and tbh it was a revelation. The fitter was very thorough and asked many questions and looked at my feet in the boots from all angles. I tried 3 pairs and one was an immediate winner. Then a custom insole was added - and boot heaters. A luxury yes, but the answer to my cold feet at last. I have been walking round the house in them and don't want to take them off - a very good sign! Now can't wait to get on the snow. Highly recommended.

E. H.

The ski boot fitting service is brilliant, and definitely worth the money. My new boots are brilliant and fit perfectly. Thank you Sam!

P. N.

Had a ski boot appointment with Johan, and he was brilliant. The whole thing was very organised, once you get in (can only go in with a booking which is easy to do online) you're put in individual space and the fitting was done in under two hours. I really felt like I got valuable expert opinions/service from Johan so I'm hoping the boots are a good fit when I manage to get out onto the slopes!

K. G.

Exceptional service as usual. The detail provided by the analysis process and the chance to talk things through I find really helpful. I’ve had a bit of knee trouble recently and am much clearer now about why its happening and what to do going forward. New custom insoles, new shoes - I’m all set and looking forward to getting back to running. Thanks Profeet!

s. l.

Excellent service - highly recommended. Mark took 2 and a half hours to fit the right boots. He listened to what I said, my concerns about cold feet and helped me choose an amazing pair of ski boots. Really comfortable and warm, without compromising on fit or performance. Highly recommended.

L. G. T.

Literally the best place for ski boots, and custom made orthotics. Martha was the consultant, and wow talk about so polite and providing great customer service, the entire team here are just pure hard working, with so much passion and so polite. Refreshingly great customer care, has definitely got me as a loyal customer. So positive and answers all my foot pain or custom questions. Does video gait analysis, really polite entrance greeting. May this place never change, as well as the great staff stays here. So accommodating. I am here for my third refit of my custom made insoles. They really know what they are doing and not trying to up-sell you. They have a wealth of knowledge in ski boots, custom insole, and ski boots and trainers. Thank you for a great customer experience. Really great, only branch and booking only. Book in advance. Does at least one hour custom care per appointment. Thank you Martha and team.

J. G.

Having had boots fitted in October 17, they felt great in the shop and since then I’ve made several ski trips, each time noticing different niggles with the fit of my boots which Profeet have successfully ironed out upon my return. I ski hard and quite often but I now feel I am close to having the perfect fit ski boot. Very happy customer so far and what’s great is knowing that I have another year or so to have adjustments made should I notice anything else. Highly recommended, friendly and professional staff. You do pay a bit more here than simply off the shelf but I believe it’s worth it, there’s nothing worse than badly fitting ski boots and they should last you a very long time!

J. M.

I recently had an issue with a pair of Lowa walking boots that I purchased from Profeet last year. I thought that I would have quite a bit of back and forth before it even went to Lowa to resolve the issue. However, I was pleasantly surprised when, after only a few emails and some photos, I was informed by Profeet that if I sent back my boots, they would replace them with a brand new pair. Super friendly communication from start to finish. Absolutely top tier customer service. Thank you guys!

B. K.

Amazing experience as ever with Profeet. Mark was exceptional in both his service and extensive knowledge for running shoe and ski boot fitting. Can't recommend this place high enough - true masters of their art.

A. W.

The best customer service experience I have ever had. I have used profeet once before for a custom liner which I would recommend. I had an excellent experience last time which was eclipsed this time. I had a technician called mark who was brilliant, there was not one thing that could have been improved. He talked me through everything he was doing with the insoles to the point where I felt like I was an expert. His warmth and friendliness was above and beyond the call of duty and the end product was perfect for my feet. I would recommend profeet to everyone I know as a result. I would rate this place ten stars if I could.

R. B.

I spent many years feeling pain in my feet and ankles and after going to Profeet my problems were solved. I've had the opportunity to go there twice and have always been answered by Charlotte and Steve. They were always very thoughtful and an excellent professionalism. I can tell you both the result was very satisfactory. Thank you very much for the team. I would thoroughly recommend their services.

C. B.

The only place I could find exactly the product I wanted. Website a breeze and my order was processed and received in excellent time. Great customer service and value. The item has been just right.

P. J.

Always buy my trainers here, i have high bridge and arches, running is never an issue after custom inner soles and propper fitting. They also sorted out my ski boots in one sitting which i can never thank them enough for.

H.

I booked an appointment after a friend recommended the place. The running shoes appointment took about 20 minutes and I was served by Chloe. She was quite reserved and showed me a three types of shoes. The assessment was fairly basic but helpful. I did purchase a pair of trainers but I might try another shop in the future.

J. S.

Just had some insoles made by Anna. Absolutely brilliant. Many thanks. The analysis, suggestions, and making of the insoles were all brilliant. Also saw Marthe here. She was excellent and very accommodating and patient when I was particular about the insole padding! Thanks Marthe! Profeet really is fortunate to have some great people working in their Fulham shop. This is quite rare these days. Well done to Profeet!

J. K.

Great shop for finding the perfect trainers. The sales people are helpful and friendly and really know everything there is to know about buying shoes. This is the second pair of trainers I've purchased from here and will continue to replace my running shoes at this location for years to come.

p.

Profeet have been one of the most professional setups I have ever dealt with. The help, communication and efficiency have been second too none. All my future running purchases will be given to these guys. Support the specialists!

S. E.

Tom was extremely knowledgeable and really quite impressive. I highly recommend Profeet if you have any ankle/ knee niggles caused by running - they definitely know what they're doing.

o. c.

Came to Profeet for new insoles after big toe hemi-arthroscopic surgery. Technician Marthe assessed and advised brilliantly. I took advantage of the 6 month discount and have now had three pairs made. The effects have been transformative. I can't recommend them highly enough.

J. S.

Rosie was the specialist who worked with me to fit some custom/corrective snowboard insoles, and I say specialist as when we got talking she explained that she had a university degree in sports biomechanics - it was clear from the way that she talked me through the process & how the insoles would work that she was knowledgeable, which was really reassuring & made me feel like I was in good hands from the start. The whole process from start to finish took about an hour, any questions I had were answered then and there, and the difference in the way that my boots felt with the insoles in was fairly immediate. I look forward to giving them a go on the slopes, and was told that any adjustments that need to be made to them in follow up can be arranged free of charge. Fantastic service, knowledgeable staff, free adjustments - what more could you want.

J. M.

I am not a professional runner nor a great runner but Profeet treated me like a real pro when I visited them. Such a great experience for my gait analysis appointment. I feel their advice and feedback has set me up for continuing to run happily for many years to come.

M. S.

I received a first class boot fitting at Pro Feet resulting in 4 weeks of painless/comfortable skiing. The fitting took a while which was great because I knew that every little detail was being fully considered and all the feedback I was giving during the fitting was being listened to and acted on - the technician was very patient! I'd definitely recommend Pro Feet to others!

A.

Super professional staff that know what they are doing. I bought a pair of insoles from them and they fit me perfectly. They have properly explained what every step of the analysis was meant to do. The prices are a bit high ... But it's definitely worth it.

A. C. C.

Bought a pair of ski boots, very happy with the result. I always have trouble renting ski boots, because of the shape of my legs, but they found a pair that would fit me. I skied for 10 days without major problems, but still at the end of the day one foot would be a little more sore than the other. After I came back I gave them a call, I went back and they fixed the problem. Very happy with the experience.

L. C.

Fantastic customer service! I was having problems with knee pain running in shoes I had purchased here months ago. I went back just wanting to know what the problem was, and they exchanged the shoes for a new, different type. Totally unexpected and fabulous customer service. I highly recommend this store. Thank you Profeet!

R. T. M.

Great place to come if you are looking to solve some feet problem, either running or skiing. With the right insole they solve the pain that I felt in my feet while skiing, and more recently made a running insoles and bought some running shoes. They staff is lovely and they show depth knowledge.

M. R.

This place is a gem, 5 star service and an example for customer service standards. I bought a pair of ski boots, from the very first step of analysing my feet, recommending the right boots, to the fitting and now the aftercare service everything has been professional and welcoming. Highly recommended.

B.

Update: 3rd refit and still not really better - They think I need a narrower boot and possibly a liner. About to head off on another trip and can't use my boots I have paid for as they caused nerve damage last time. Being told the next time they can do a full fit (with me inuring a cost) will be in 2-3 weeks time. I get its a busy time of year, but after 4 fits and still issues and no end in sight, makes you pretty unhappy. Can't fault the staff for being friendly and helpful, but my ski boots are not good! Numb feet, heal lift and uncomfortable pressure in critical areas like shins and upper foot. Trying to get a 3rd fitting sorted before my next trip (busy time of year) but not optimistic that they will be able to address all the issues :(

P. T.

Not a huge deal for running shoes. I paid 15 gbp for a basic running assessment and at the end I got to chose between an extremely limited selection of shoes. The staff is really nice but they seem to be constantly rushing. If you are looking for running shoes my suggestion is to go to Run and Become in Victoria (2 min from the station). They make the same assessment for free, the staff had way more time to dedicate to you and, more importantly, you get to try running shoes on tarmac rather then on a treadmill.

A. P.

Most reliable running shoe shop in London. I live over an hour away but I travel there specifically because it’s so good. Customer service is excellent and they really know what they are talking about. Highly recommend.

A. S. H.

Had gait analysis in October last year. The shoes I was recommended have been perfect but were worn out long ago. Now I got back in touch and they are willing to reorder same for me again or even give me details so I can buy them online. I'm going back and willing to pay more for this level of service.

L. F.

Many thanks to Johan, although the store only had one fairly generic type of womens ski touring boots he made them fit perfectly. In our group of seven experienced ski tourers only three of us didn't have any boot problems. Others had to take time out with very damaging blisters - not ideal when moving from hut to hut. Well worth the price tag.

N. P.

Bought an awesome pair of boots last year. They needed a little reshaping so came back a year later. Professional service, no fuss, job done! 👍🏽

P. M.

Yet another great experience for running shoe fitting. Took my daughter this morning for an assessment and new runners. Worth paying to have the assessment done as you’ll end up with running shoes that work for you!

S.

Really great after sales service. My ski boot heater had broken due to the heating element failing (no fault of the original Profeet installation). Profeet replaced the element at no cost and were very friendly, helpful and knowledgable.

N. L.

Efficient, friendly, knowledgeable. Their video treadmill shows you how you run barefoot, then in various running shoes until they find the right style for you, with clear and helpful explanations all the way through. No single hint of condescension either, which is very welcome if you know you're a bit on the porky side - one big reason for running! A welcome change from bored teens flogging you trendy trainers that might be totally wrong for your needs...

S. B.

Expert friendly and efficient service. I have just bought my third pair of running shoes and also use custom made insteps which they made to me a couple of years ago. Fully recommended for all your running needs.

P. C.

11/4 I did not have an appointment but was fitted in which I really appreciated. Fantastic local business, great service. I was given good advice and left with a superb pair of trainers.

R. V.

I can really recommend these guys. I had a problem with fallen arches so was getting hip pain when running. Went for an analysis of my gait etc and came away with trainers suitable for my size and weight with insoles to stop my arches collapsing. I was also given a sheet with some relevant stretches to do after running as well. Very friendly and good customer service. Thanks Profeet

G. T.

Great analysis and great report. I went there to check if I would benefit from insoles, after a few check the advice was not to. They only advised that new shoes would be beneficial but not a must. Conclusion was that a few specific exercises should help. Clearly not overselling and providing real guidance...

I. S.

I have two pairs of ski boots fitted by Profeet and after many years and many ski boots they’ve been the only ones to get boots to fit me I will never go anywhere else Excellent service, price high but you pay for 2-3hrs for a top notch ski boot fitting service

C. O.

I recently started running more seriously (and experience more injuries) so I decided to try their 3D run lab. I was sceptical that a key purpose of Running Gait Analysis might be to sell me custom insoles. I could not have been more wrong. Emma was my assessor. She was helpful and insightful. Their running analysis uses a couple of sensors and a smart bit of software to compare your efficiency to that of 600 elite athletes. It certainly helped identify a few things for me to work on. But for me, Emma's experience just testing my flexibility and watching my videos was probably the most valuable thing. She said that given my issues, insoles are not the answer, it's better to focus on a few strength exercises in my hips and feet. Thank you for a very valuable hour. (PS I think unless you really are an elite runner, the level 1 analysis gives you enough information in a first session - there's a lot to take in. I considered the full assessment but it was not necessary)

C. W.

I cannot rate Profeet highly enough! I have difficult feet - they're uncomfortable and have always given me problems. Yet the folk at Profeet are experts at what they do, and they genuinely know their stuff, and above all else, they listened to everything I had to say and then tried their very best to understand and to help. And it worked! I initially got some trainers from them and successfully ran the London Marathon and London Triathlon in them (which I would never have considered possible before). Then I replaced my ski boots, with added Profeet custom insoles, and they also modified the inner boot for me identifying one of the major causes of ski boot discomfort I'd been battling with my entire life. And I can honestly say they've changed my entire ski experience! My ski boots now fit me PERFECTLY and are so, so comfortable, I don't long to take them off as soon as I come off the slopes any more and will happily wear them all day, walk in them around the resort, and having comfortable boots means I'm a more controlled and better skier. So thank you Profeet - from me and my happy feet.

J. G.

Absolutely Brilliant! Such friendly and knowledgable staff. Dan in particular was really informative on what shoes would best suit me in order to correct the fact that I pronate slightly. Their 2 week exchange policy really put my mind at ease with any issues I might have had with the shoes I bought. Top quality shop! Thanks Profeet!

L. L.

Quite disappointed with the running assessment. It felt rushed and more basic than expected for the price. Would be fairer if assessment were free if you end up buying shoes + orthotics.

I. M.

From what I can gather Profeet is primarily geared up for ski/boarding footwear, although I was there to buy a pair of Tecnica hikking boots. The boots required a fairly involved thermal heating process to customise their fit, all professionally taken care of by the friendly staff. If you need to get someone to help you find active footwear and you have an ongoing injury you need to deal with this is the place to go.

P. D.

The tubes were running late and Profeet still fitted me in. Reception was very kind in grabbing a mug of tea, thank you for that, was much appreciated. Met Steve who kindly took me through the process, running technique not as bad as thought and left with some brilliant new and well fitting trainers and now looking forward to the run tomorrow. Thank you Profeet and to Steve for the expertise and patience to help solve a running problem.

D. N.

Went there for a running no analysis. Paid 40£ to get an understanding of my foot which is essential for every runner. No obligation to buy anything which is good but you recommended what shoes u can wear

R. H.

Good service but popped in today in person to get ski boots fitted & told no availability for 10 days & cost up to £670. Don't mind paying for good service but resent high prices with no availability.

M. I.

If you need to check your walking and stability this place is the place to check out .. you like ⛷ they do the perfect boot for you 😊

P. U.

Had a very detailed analysis of my feet for buying new ski boots. Unfortunately I didn't buy any boots as the ones I need were not in stock, but I will buy elsewhere and come back to ProFeet for custom fitting and molding later.

G. S.

Anna was super helpful and enthusiastic. Everything was a recommendation with no pushy sales. Very pleased with the whole experience and no charge if I have to return for any tweaks, would highly recommend professional.

B. K.

Been here twice now for ski boots, once for me and again for my mum. Great service both times, and my boots have been serving me excellently for years now (haven't had a chance to test my mum's out yet).

V. M.

Profeet provide a thorough and professional service. The biomechanics analysis was very useful for not only avoiding injury but becoming a faster runner. They also sorted out my Dad who has struggled with niggles for years but is now able to run more than ever in his 50s!

A. R.

Service was thorough and really happy with my purchase. I have crazy damaged feet that require the knowledge of a podiatrist; had they that knowledge I'd give five stars.

G. A.

Never thought I would find a place that does full foot analysis and determine the right shoe for support, nice staff. Definitely what I was looking for, they modified the shoe that I already have and got myself a new pair too

A. N.

I had my gait analysed and custom insoles made at Profeet last month and I absolutely loved it! Staff was welcoming, professional, very skilled and knowledgeable; highly recommended.

R. L.

If you're a serious runner it is 100% worth coming in here to get your gait analysed and make sure you're in the right shoes. They take excellent care of you and are worth the half hour session.

M. C.

A great store for all your running needs. Had an assessment done before purchasing footwear, very helpful and professional.

L. H.

I had a 3D Pro running assessment session with Emma and it was great. Very detailed data and lots of suggestions to help me improve my running and prevent injury.

M. R.

This is where you should buy your running shoes! Excellent service, great technical advice and even a discount on my brand new shoes.

Z. R.

Professional and very helpful staff who listen well and understand our requirements to find the best matching footwear. Thank you for being such fantastic !!

G. S.

Proficient and knowledgeable staff who really understand anatomy and function of feet. I have total confidence in their expertise. A wholly satisfying experience!

V. V.

Good service in getting the right pair of shoes and then fixing the issues when they began to show wear early on. Then went back for custom insole for sport.

C. d. V.

Worth the investment! Professional, extremely knowledgeable - running, tennis and skiing. We are huge fans of ProFeet! Book your appointment!

I.

Nice collection of shoes, helpful staff!

P. W.

After two ops on my feet Profeet carefully and expertly chose a pair of trainers to suit me. Not expensive and fully qualified.

v. m.

Very professional,friendly and polite staff, a big thank you to the person who assist me all the way while my appointment Marthe . Keep up the good work .

C. J.

Great service. Got some ski boots fitted and I'm very happy with them.

C. W.

great experience provided by the staff, super friendly and very knowledgeable! helped find me the right shoe and did it with a smile the whole time.

L. O.

Great evidence-based gait analysis and fantastic customer service

C. D.

My ski boots seem better... looking forward to my check up before skiing next year!

M. H.

Quick, amazing and thorough service from Emma here and she was very patient dealing with a numpty like me. First class.

S.

Amazing service, tailored to your feet. Very happy with my new running trainers

A. Y.

Superb Service and my feet already feeling better. Amazing custom arches

A. L.

Very knowledgeable, good selection of boots and liners.

A. B.

Great service. They really explain to you details of what they do and why.

P. B.

A very nice running shop, it has everything you need to sort out your feet.

B. T.

Professional people doing a good job at taking care of your footwear.

G. M.

Fantastic service. Hoping my new insoles will cure my knee problems!!!

A. M.

excellent customer experienence, friendly and competent staff. special thanks to Johan for his assistance!

T. E.

I visited Profeet today and Emma was very helpful and knowledgeable. I could not fault the service received.

D. I.

they are able to adjust ski boots, pain is gone, great job!

S. W.

Expert service. Fitted for a pair of skiing boots, answered all my questions perfectly

A. S.

Great service for ski boot fitting, thanks!

t. j.

Great service from everyone and especially Maria. They are real professionals. Thank you guys !!

C. B.

Bagged an absolute bargain and great service too.

K. K.

Well worth and appointment. Helpful for beginners to pros.

S. H.

Very helpful but a ski holiday will tell if they are able to help

Z. S.

Excellent customer service from Mark. Highly recommend this store.

C. O.

Quick and very professional orthothotics for running

F. P.

Amazing service. Good quality custom orthotics !

B. S.

Very good service. Thank you

D. S.

Very happy with the ski boot fitting.

m. n.

Great service. Multi tasking and knowledgeable staff.

C. M.

Love you guys - 10 years as my go to feet peeps 💪🏼💪🏼

S. L.

A good professional service. Would recommend

L. r.

Friendly and competent staff ready to help and serve you!

A. K.

Friendly shop, with helpful advice and good service

R. M.

Extremely knowledgeable and excellent service

C. M.

Good place slightly awkward area

M. H.

Excellent. Friendly and professional service.

R. R.

Great team and advise Highly recommended

R. S.

Great service and expert advice.

M. B.

Really comprehensive service!

S. “. J.

Excellent and professional service!

S. M.

Expert service. Highly recommended

S. M.

Flat or not flat, that's...

M. B.

Can't get better for you're feet

M. B. I. a.

Decent shoe experts

P. P.

Very informative and helpful

B. M.

Very helpful!

A. L. S.

Good service.

c. o.

Good staff

A. M.

New review to replace old one in light of outstanding customer service. Unfortunately the boots I got from here were completely wrong for me, despite being comfortable in store, the rake angle was far too much for me. The fitter advised me they would be fine once I was skiing but alas they were not. After writing a review they contacted me sounding devastated that I did not get along very well with my boots. Despite being a year beyond the two-year fit guarantee due to Covid and not being able to go skiing, the owner herself has invited me to come back to the store and even potentially buy back my boots. I think you will agree this is an exceptional level of customer service. In fact far beyond what I would’ve expected. If you cannot buy with confidence with that customer service then you can buy from anywhere!

D. B.

Excellent service... Friendly staff... Well worth having accessment for ski boots and trainers... Throughly recommend.

Y. C.

I bought some mizuno running trainers from profeet as they had the lowest price when compared with other shops (from £150 to 69.99). The trainers were even £45 cheaper than in Sports Direct, which I always find they have competitive prices. This made me doubt if this was too good to be true (I always worry when purchasing online that might be a fake shop) . But as soon as I pay I receive a tracking number for them & the trainers arrived on time (2.5 days with normal postage) . I will definitely purchase from profeet again. Thank you profeet!

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