Reviews of Natuzzi Italia. (Shop) in London (London).

Natuzzi Italia

147 Reviews

86 Comments

Shop

Sofa store

Brent South Shopping Park, Tilling Rd, Brent Cross, London NW2 1LS, United Kingdom

Description

Information of Natuzzi Italia, Shop in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of Natuzzi Italia

Popular times

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Reviews of Natuzzi Italia

H. a. J. B.

Dealt with Jay (Natuzzi Brent Cross) who was excellent and came to visit the house to make sure that the sofa we bought would fit and the colour would match. Excellent service, very good salesperson, detailed and efficient. A pleasure to deal with and a brilliant experience. Would recommend him heartily and will be in contact with him again for our other rooms.

d. g.

We met Ali just before New Year’s Eve 2021 She knew her stuff very professional and not the standard pushy salesman you expect product looked amazing but we couldn’t decide on the final colour but she was very patient and we finally ordered a few days later We are now very excited to receive our new nattuzi sofa Please ask for Ali as she is the best

E. m.

Mel in Brent Cross was an absolute angel. We were 99% positive on another sofa from another company when we walked in Natuzzi for a little walk. Mel approached us as soon as we walked in the store and offered to help us. His approach and 5* service we received from him made us to switch from what we were thinking to buy before. We found a really nice sofa and thrilled beyond words with our purchase. so glad that we walked in Natuzzi the very last minute, will definitely visit again. THANK YOU MEL.

R. Z.

Zak and Mehul provided excellent customer service. Definitely recommend this store compared to others I've visited. Some things that made it worthwhile purchasing sofas: - offered to come home with leather and fabric samples to help choose as I was very indecisive - stayed 30 mins after closing following 2 hours of helping pick the sofa I wanted (even told them I'd come again the day after but they were happy to both stay) - very friendly and welcoming, very much went the extra mile

D. B.

I bought a new sofa bed at Natuzzi Brent Cross today and Rick was very helpful and professional. Thank you very much.

R. E.

We purchased our Natuzzi sofa back in December, and Ali was the sales assistant who helped us find the sofa we loved. Ali advised that the timescale would be around 4-5 months, because one it's a bespoke modular sofa, and two because of COVID things have generally been delayed. We totally understood, and we were happy with that, but knew we needed a sofa in the meantime. Ali provided us with a loan sofa so we did not need to wait around for ours to arrive, which was great because nowhere else we knew offered this. Our sofa has arrived TODAY and we are beyond happy with it!! It was bigger than we thought, but it fits so nicely and it feels incredible. It was definitely worth the 4 month wait, and we are extremely pleased with the service provided by Natuzzi and Ali. We'd like to say a massive thank you for our wonderful sofa!

G. G.

Alli at Brent Cross has been fantastic helping me choose everything for my flat . Any problems I have had she has been there to sort out. I would recommend going to her to help in any design

K. S.

Ricky from Brent Cross was amazing. Really lovely guy and helped us out a lot. Highly recommend!

A.

Tony N at Brent Cross was incredibly helpful, his expertise and professionalism was much appreciated. All the other staff were also super friendly and the atmosphere was great. Would highly recommend to anyone who likes great furniture and great customer service!

J. D.

It was a pleasure being served by Ali at Natuzzi in Brent cross. She was very thorough with what we required and guided us through all the different choices we could make - a thorough professional. Thank you Ali.

M. M.

My wife and I are shopping for new furniture, sofa, chairs etc, the shop was clean and well presented, there was a beautiful chair that I wanted to sit in. Unfortunately two women of the sales team were chit-chatting about their boyfriends, although I was standing right next to them they didn't move out the way so I could try the chair, I asked for them to move, they truculantly moved aside, totally oblivious that I may have wanted to buy the chair, they just carried chit-chatting, even though, I was now sitting next to them. Great furniture, great design and style, rubbish sales team

H. P.

We fell in love with several of the Natuzzi sofas… but what really convinced us to buy the sofa was the wonderful customer service from Habs and his manager Mel. They went the extra mile to ensure we understood everything about the sofa, we felt they were honest and patient. There was no pushing or aggressive selling! Would definitely shop there again! Can’t wait to get the sofas and put our feet up!

R. S.

Thanks so much Mel and Gary, we had a great experience looking forward to receiving our sofa, 5 star service

W. C.

Nice and friendly services, great quality, waiting for my sofa to arrive! Ricky and Designer sofa perform well

N. C.

Top service from Tony at Natuzzi. Very friendly and welcoming and helped us find our perfect sofas.

O. H.

After buying sofas from another branch I was advised to Brent Cross Natuzzi to look for a modern bed. I bought a really unusual leather framed bed which can lift up and has storage space underneath. I chose the same colour leather as on my sofas so looks really good in my themed home. The only problem when delivered it came without slats underneath mattress but remarkably Manager brought round slats within 24 hours so great service. Really happy with bed. Thanks a lot

P. J.

I'm in Sofa Heaven. If Carlsberg made sofas, they'd look like this, and if they sold sofas, this would be how they'd do it. Amazing service from the team at Brent Cross, from advising on style and shape to choosing a family friendly but stylish fabric. I am truly delighted with my sofa. I even got a follow up call from them to check that I was delighted with it. If you are looking for a sofa, Natuzzi Brent Cross is the only place to go.

R. A.

Mo at Natuzzi was amazing! Helped me find the perfect sofa the second I walked through the door. Very polite and personable!

N. D.

Absoluted delighted with my furniture. Ordered some lovely leather sofas at the Ideal Home Show in March and just been delivered. Our extension not ready when sofas came in but they stored them until I was ready which was helpful. Delivery team struggled to get in as tight access but really tried hard and eventually got in and when unwrapped looked great and so comfortable. My footstool was not on delivery so they quickly rang office and one of the sales guys dropped round on way home that night which was really nice. Overall delighted with excellent service and most of all love the sofas

C. S.

I can't thank the staff enough for their advice on our recent sofa purchase. It is a beautiful store too. We went into the store with my room measurements and was served by Shai who impressed us with his knowledge and helped us to decide what was the best option for us. We are delighted with the finished product and delivery was before the time expected.

M. G.

Love our sofas. just had them delivered from Designer Sofas and they look really nice in our lounge. Really nice quality from Italy and the leather is gorgeous. Delivery guys struggled to get up the stairs but they just squeezed in so very relieved but the guys were so helpful and took away all the wrapping. Happy to recommend

J. A.

Great experience with Designer Sofas. Staff not pushy just really helpful. Came out to my house to check colour and size before i had to confirmed order and no other Company could be bothered. When sofas came looked amazing and very comfy. Just one slight criticism i think sofa could have been larger on main wall but Salesguy was adamant that he thought would overcrowd room and would be saving me money as a little cheaper. Overall delighted with service. Thanks

S. M.

TONY just would not stop in making sure that we are totally satisfied with all the questions we had. AMAZING Guy and I do recommend you ask for him when you visit this store and Gary the Manager helped us feel really good.. they are an amazing team...

J.

I purchased a sofa from Natuzzi in 2017 and the sofa is of the highest quality. You really are paying for quality when you buy from Natuzzi Italia. The staff are extremely helpful (we have dealt with Zak, Jay and John). They all went out of their way to help us and we are repeat customers for that reason. 5 stars, 10/10, we will be back. James

F. M.

I ordered recliner sofas and dining furniture from Brent Cross Branch and must say that i am really pleased. The service was really good in the store and a helpful man took a lot of time to help us get it right. Dining was delivered separately to sofas when i thought would be all delivered together but they explained 2 different suppliers which was a bit inconvenient. However, all now looks fantastic in our sitting room and i am really pleased with everything. Thanks

B. S.

Just wanted to share the outstanding service I received from Natuzzi Brent Cross. My wife had been begging me to change our dining chairs , so we took a trip to Natuzzi in Brent Cross retail park. A very nice chap called Michael greeted us , his knowledge on the products sold was outstanding , and having just received our chairs one week earlier than promised , we are absolutely delighted with them , and the service provided from sale through to delivery . I would thoroughly recommend Natuzzi Brent Cross for truly outstanding service !

T. S.

Nice people to deal with. Had a great experience at Natuzzi. Bought Natuzzi many years ago and was happy with product so decided to check out store near me at Brent Cross. Great selection but too many to choose from. Lovely girl walked me through sofas and helped me choose size and colour and even came to visit me at home to check colour was right with my partner. Great service and happy to recommend

n. f.

Great customer service from Tony, he went above and beyond to help us find a sofa. Thank you so much

I. G.

Delighted with my leather sofabed from Designer Sofas in Tottenham Court Road. We needed a very comfortable bed for my family to use when coming to stay but found most stores only had cheap flimsy models. The staff at Designer Sofas were so helpful and they showed us 7 different models some of which could be bought with thicker mattresses. we bought the Trapani in leather and it is has been fantastic and all family are very comfortable when they come to stay. I have to say from start to finish the service was excellent and I am very happy to recommend to other readers

E. G.

Chris was amazing and very helpful. Me and my family are happy and safisfied

J. W.

Bought dining chairs / table and sofa set from the Brent Cross Store with great service from the staff who I found very easy to deal with.....once ordered I was told I would receive prior to Xmas. Got a call on the 15th December, telling me I could expect delivery by the18th December. All duly arrived...and really pleased with the product thus far....would definitely recommend and go back...

D. C.

Just visited Brent Cross Natuzzi, My third purchase from this store. The staff are an excellent example of what customer service should be. They are attentive, honest, knowledgeable and willing to go the extra mile to deliver a great service. On each occasion I did not expect to find what I was looking for, however, quality, variety and style won me over every time. It is true (as noted in other reviews) that the Natuzzi 'infrastructure' is in need of modernisation, however, the quality of the staff more than makes up for it. Special call out to John and Zak for their efforts.

M. J.

We are very happy with the customer service from Ricky and Mehul. They were very knowledgeable and kind. We are really happy with our purchase.

A. G.

Ali from Brent Cross was so wonderful, she helped us, found exactly what we needed as well what we wanted, helped us with measurements, totally happy with my sofa, as well as customer service. Thank you

J. S.

Great experience at Natuzzi Brent Cross. Sofas look great in sitting room. Nice people to work with on my interior project and great advice. Even came out to my house to check sizes and colours. Highly recommended. Thank you!

H. M.

Fantastic service received at Designer Sofas in Tottenham Court Road. I had previously bought sofas and were really happy with them and most pleased that they were the only ones who would help me with coming to check that it would fit into my room. So i went back to the Store for a new Bed only to find out that they dont do Beds at that branch but they have them at the Brent Cross branch. They told me to take tube to Brent Cross and somebody would collect me so dont have to walk. Beautiful store at Brent Cross and i found a lovely comfortable Hypnos bed which they arranged to be delivered within 48 hours. Really happy and very good service

J. F.

I visited the Brent Cross and Tottenham Court Road stores of Designer Sofas and found the staff to be very helpful and knowledgeable.Couldnt find what i wanted in Tottenham Court Road so went to Brent Cross which is a very big store on 2 floors. I ordered a Campania chair and Anzio sofas and had them delivered last month after they came in from Italy. House lloks stunning because I used their Interior Design service and they were able to coordinate all of my sofas with the wallpaper and curtains which i bought from them too. Highly recommend them to anyone!

N. K.

Very nice service from Ricky from Brent Cross branch. Will definitely come back in the future.

J. K.

Fantastic service by Jo. She helped pick the best sofas and dining table. Very knowledgeable and happy to answer any questions. Now the hard bit of waiting for furniture 13 weeks. Will follow up next review once the furniture is delivered

G. G.

Nice experience with Jay in Brent Cross, very knowledgable and kind.

O. J.

I have been so impressed with this company. From ordering to delivery, the customer service has been outstanding. I bought a corner sofa, side tables and coffee table and everything arrived on time and I am delighted with the look and quality. I would highly recommend them!

n. g.

Fantastic customer service from Tony- thanks so much , can’t wait to get our new Natuzzi sofa😊

A. D. V.

Very Helpful service from Mel in the sales team, will update on receipt of sofa

D.

Thank you Ricky at BrentCross looking forward to our order 😊

D. K.

WOW - when in doubt seek Ricky. Upon visiting Brent Cross Natuzzi, my husband and I were assisted by the wonderful Ricky. We were initially just looking to purchase a sofa, but with Rickys advice and guidance he assisted us in purchasing a coffee table to go with the sofas! He is calm and genuinely knows his stuff. He showed us all the varieties of colours and sizes to match our living room. The sofas have arrived and they are 100% perfect for our living room. Ricky is a genuine asset to the company! We will be back to purchase our dining table in the very near future! Thanks again. Dina

A. S.

Ricky at Brent Cross was helpful in choosing our new sofa .

B. S.

Brillant customer service! The sofas are well made and sturdy! Our consultant Tania in the brent cross branch was amazing!!! Definitely needs a raise!! :)

G. R.

Just had my sofas delivered and they are great we had great service in store and they were delivered on time. The drivers were polite and helpful All in all a shop i recommend

D. W.

Mo has been really helpful and we managed to get the sofa we wanted. Thanks.

K. a.

Very good service at the store.. The shipping assistant there was very attentive and helpful in selecting our dream suite

R. J.

We had a very good customer care from Cori. Excellent!

T. C.

Ricky at Brent cross was really helpful.

D. R.

Thrilled with my sofa! Excellent service from the team to help with my choice...they went the extra mile to make sure I was happy, and I am. Highly recommend.

D. L.

Mel was an excellent ambassador for your company.

p. m.

Nice quality and furniture. But when we went in nobody was attebding us felt really bad so left the place

Y. M.

Tony at Brent Cross was very encouraging and facilitative. He was very patient and gave me space to consider between styles of sofas. My friend loved the Christmas 🍫 Chocolate.

F. G.

Good furniture but pricey. Service is decent

G. L.

Went above and beyond to help us choose the right sofa...highly recommend.

R.

Great experience with all of the staff

P. T.

Very helpful, answered all our questions and not pushy at all.

b. s.

Mel at brentcross was really helpful

j. s.

A beautiful sofa and a great shopping experience from a professional team

A. G.

Stylish but so expensive.

J. v. d. B.

Good quality products and a reasonable level of service.

G. M.

Good variety of sofas

N. F.

Great looking furniture

G. M.

I wanted to share a review on the purchase of my new Sofa. We were very fortunate to have Ricky. I must say that he is highly professional and knowledgeable in Natuzzi's sofa range and requirements. He was respectful in giving us ample time to try and talk about our sofa needs. He was not pushy for a sale, but made us feel relaxed in making the correct choice. We brought two sofa sets!! For myself and my mother. He even came in on his day off, to finalise the great deal he did for us. I would highly recommend taking a visit to Natuzzi, and asking for Ricky!!

B. C.

Great modern furniture

S. S.

Amazing collection of furniture

J. K.

Bob was very helpful

S. L.

R$$rx, and,, wedding

R. M.

Beautiful store

J. H.

A. B.

T. S.

S. C.

R. A.

K. R.

Mel at Brent cross was very helpful. He gave us a good discount. Also his service was not rushed and provided us with all the options. Thanks again

N. A. O.

A. B.

O. T.

S. M.

A. S.

M. T.

S. A.

: I went into Brent Cross Natuzzi Store at the end of last year , 2020 , around December . I received a lovely warm welcome from all the staff . The manager of this store is incredible and does an amazing job as I was so impressed with everything . They were with me with 100% customer service and Ali was incredible and such a warm helpful and efficient person . The whole order went well ,with full explanation all the way through regarding delivery and staff explained everything clearly all the way . I popped back into Natuzzi Brent Cross again a few weeks ago and was given an incredible warm welcome and had a lovely chat with Ali again who was so helpful in me ordering the delightful footstalls in exact same material as the sofas . Excellent customer service , professional and friendly and efficient . I am 100% satisfied with the Brent Cross Natuzzi Branch . Fantastic products and amazing staff and Manager .

R. W.

Tony was intuitive and really understood our needs. We loved the ambiance of the store and the support we received from Tony and his manager was exceptional.

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