Reviews of HUUB Limited. (Sporting Goods Store) in Derby (Derbyshire).

HUUB Limited

58 Reviews

39 Comments

Sporting goods store

Outdoor sports store

34 Full St, Derby DE1 3AF, United Kingdom

Go to the comments

Description Map Open Hours Reviews Contact Photos

Description

Information of HUUB Limited, Sporting goods store in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of HUUB Limited

Sunday

Closed

Monday

9am–5pm

Tuesday

9am–5pm

Wednesday

9am–5pm

Thursday

9am–5pm

Friday

9am–5pm

Saturday

Closed

Popular times

Sunday

9
10
11
12
13
14
15
16

Monday

9
10
11
12
13
14
15
16

Tuesday

9
10
11
12
13
14
15
16

Wednesday

9
10
11
12
13
14
15
16

Thursday

9
10
11
12
13
14
15
16

Reviews of HUUB Limited

D. B.

I knew Huub would come up with the goods. I walked into the store with a unique problem and received a great solution with outstanding service. Really friendly, accommodating and felt like I was listened to. Would go back again.Thanks Huub for the solution.

E. C.

Bought two jerseys and a pair of bib shorts from the Iron cycling kit range. Dispatch took less than 3 hours and delivery took 3 days. The kit is beautifully cut and stitched and fits really well. The 3 for 2 offer they are currently running makes exceptional value for the quality of the gear. Will definitely be back for some winter kit when temperatures drop.

D. J.

Amazing customer support from Richard - sorted out a replacement wetsuit for me as well as some amazing goggles!

J. S.

Absolutely brilliant customer service. I bought a wetsuit which is amazing but had slight damage occur during use. Huub fixed the damage without any hassle and returned it quickly. Great communication throughout. Would definitely recommend their wetsuits, the quality is much better than other suits I’ve had.

L. S.

I have just been to the Huub shop in Derby with my husband and purchased a wetsuit, 2 transition rucksack and a mesh pool bag and I have to say the customer service was fantastic, the best we have ever known. We were served by Richard the manager and the young lady on the reception desk who was amazing whilst I was fitted with the wet suit and told us lots information on care and actually how to put it on. We would definitely highly recommend this store without any doubt. We would like to say a massive thank you to Richard and the lady who served us today, you made this one of our best shopping experiences 😀

J. N.

Being new to Triathlon, Huub have offered great help and advice. Their products are fantastic but more importantly their customer service is second to none. I experienced an issue (nothing major) and Huub staff sorted it out instantly. At the end of the day, things happen but it’s what people do to resolve issues that really matter. I will 100% make Huub my go to place for all off my kit. Well done team!!!

D. B.

I originally went to Huub for a wetsuit because they were a British company and local to me. I'm so glad that I did this , dealing with Richard was a pleasure. His advice on getting the right suit was informative and helpful. Richard explained that this may take a few times (exchanges) to get this right. Always a problem whilst dealing online but Richard made it very easy , supplying free return's labels and instructions. A small effort for such a masive saving when dealing direct . I would definitely recommend Huub and will certainly return to them in the future . A brilliant company with quality products and friendly professional staff. Thanks 👍

S. R.

Fantastic customer service from Olivia at HUUB. Olivia was extremely knowledgeable and very kind, answering all of my questions in relation to different wetsuits. It was great to speak with a friendly professional! Thank you Olivia for your help.

R. N.

I have recently experienced some of the worst service ever from any company. I have been a keen cyclist for years and eventually decided to purchase some more expensive clothing. So seeing the 3 for 2 offer I chose HUUB. I placed my order for 3 items, waiting 8 days for only 2 to appear, contacted HUUB and explained and was told missing item would be shipped that week. On taking the items home that evening my wife spotted that the jersey stitching was very poor around the left sleeve. So again contacted HUUB and they said return the jersey and they will ship another, returned the jersey and waited and waited and no replacement or missing item sent, also no contact or explanation unless I contacted them first. So I decided to return the only one item I had and ask for a refund. That is a waste of a month. Now ordered castelli bib and jersey from wiggle and received within 2 days and no problems. Start to finish terrible experience. Update, another member of staff emailed asking could they contact me to discuss in there words the abysmal service I received. So me being me and assuming that someone at HUUB appreciates how poor the level of service was I agreed and gave them my number yet again, so I waited and waited and waited and low and behold nobody has phoned so just confirming my opinions that nobody there cares. Avoid at all costs. After a while the gent that said he would contact managed to make contact and after a brief phone call highlighting there short fallings to which I appreciate, the gent in question offered me a discount to try there product and after much thought I decided to give it a go and I am so glad I did as the product is brilliant.

P. V.

I hadn’t purchased from this company before and decided to take advantage of the 3 for 2 Christmas Deal. I bought an ‘Aventus Winter Peaks Jacket’; ‘Aventus Thermal Tights’ and ‘Long-sleeve Merino Top’ - they are quality items, better than I’ve purchased elsewhere. In fact, I went back and ordered some more tops as well. They fit well although I had to send the (Med) jacket back and got an (XL) as these are race-fit, however, they are extremely warm on cold days, keep the heat in and rain out - exactly what I wanted.

d. g.

This is their head office, but with appointment you can go try for size. i ordered a wetsuit online, but found it was too small (this happens a lot i think). Rolled up to HUUB , knocked and went in...to their head office. They were phenomenal. Tried on a different size at their suggestion, handed back original and waited while they sourced another early-new suit. Ended up getting a brilliant suit at huge reduction with barely a mark on it. This lot, together with their support of the track-bike team, are really what all local companies should be like. I dont deserve the quality wet-suit i have!

T. M.

Great customer service online and via telephone. My order was correct on system and somehow explorer doesn't seem to work effectively with Huub's website. And all it takes: it's an email conversation with a member of staff, and or via telephone for further conversation - and it's resolved. I believe patience on both sides of the matter is needed here, as we only human. I will use Huub again and again as I've never been disappointed by their products and conduct. I am waiting to test out the new Prescription glasses. "Words, once they are printed, have a life of their own. (C. Burnett)" Happy Friday!

J. d. l. F.

In my experience the craftsmanship on the wetsuits from this brand seems flawed - within a relatively short time all the suits I have bought from them have developed structural defects (significant seam issues). Sizing was in line with guides and care guidelines were followed. Hasn’t happened with any other brands I have owned

G. G. (.

Great kit backed up by great service, just what you need. Thanks to Ted for sorting my order once again.

V. M.

This is a fantastic website, i wanted some sliders delivered for my son quite urgently and they were kind enough to despatch within 24hrs by courier at no extra charge, thats A1 customer service. I am very impressed with the level of professionalism and the fact you can can hold of people and get results, WELL DONE BRILLIANT SERVICE!

S. B.

Never normally write a review but this place deserves a mention and it was amazing! My son wanted to try open water swimming for the first time and as a beginner I had no idea where to start. Staff at Huub were extremely knowledgeable and helpful in sorting him out with great inormation and in particular the right sizing of the wetsuit. They even offered me a cup of tea whilst they were attending to my son. Wish all retailers were this good!

F. S.

Went into HUUB yesterday hoping to purchase triathlon shorts, came out happy I had visited the genuine kind and helpful staff! Cheers to the lad that served me.

M. S.

Received fantastic service from Huub today!! I was brought a Archimedes 1 for a present after the 3rd time of wearing one of the seam become unglued spoke to Kane on the stand at Leeds ITU triathlon on Saturday and he arranged for me to take it back to the store and upgraded it to the Archimedes 2 for a small payment £50. Me and my wife both have always had Huub wetsuits and always will. Thanks again Kane. 🙂

P. B.

I bought a wetsuit directly from Huubonline after I already had a few of them. They were all good, so I ordered the same size. The suit had some cracks after I used the suit about 5 times. I have been sending emails and have been trying to chat with them a couple of times, but nobody can help me or I do not even get an reply. Seems to me it is warranty, but nobody is willing to help me further. It is not the cheapest suit out there, but customer service is not up to date. - Update: After I got in touch with them 2 days after my review I found out that they were in a reorganisation and therefor had some miscommunication. Richard helped me out very good with returning my wetsuit and replacing it with a brand new one. Even got some advice on sizes and maintance. Mistakes can happen, but it has been solved all the way.

E. d. l. F. -. P.

Great quality product, very smart looking. Really helpful staff. Was unsure what size i would need to hire so was given 2 but only had to pay for 1. Thanks guys!

M. G.

After a very bad experience with customer service, HUUB management dealt with the situation very well. Product replaced and compensated for problems.

R. B.

Excellent servicing! They have never done anything other than return my bike to what feels new every time they have it.

N. S.

Great team of knowledgeable enthusiasts who are passionate about what they do. Huub kit is awesome, functional, comfortable and it looks damn good too.