Reviews of Trailfinders Cardiff. (Travel Agency) in Cardiff (South Glamorgan).

Trailfinders Cardiff

58 Reviews

34 Comments

Travel Agency

Travel agency

18 Queen St, Cardiff CF10 2BU, United Kingdom

Description

Information of Trailfinders Cardiff, Travel Agency in Cardiff (South Glamorgan)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Trailfinders Cardiff

Popular times

Reviews of Trailfinders Cardiff

Y. L.

My husband and I are always 100% satisfied. The staff are really well informed and give their all. They are friendly and extremely helpful. We have been using Trailfinders for many years now and probably would not go to anybody else.

D. T.

Finally went to the Maldives at the 4th attempt, due to COVID restriction cancellations. Trailfinders have been brilliant throughout. The flights and resort were excellent apart from not honouring our upgrades which had been agreed at the time of re-booking. They pointed out that none of our travel documents contained details of what had been offerred, which was disappointing.

D. A.

Thank you Kelly for your telephone call to discuss flight changes. Good communication. Recommended

r.

I recently booked a holiday with the Cardiff Trailfinders. It wasn't straightforward as I was booking it for someone else, but Natasha Joyce was extremely helpful and gave excellent and assiduous service. She could not have been more helpful. I have used Trailfinders many times over the past few years and they are consistently excellent, and are particularly reliable with complicated travel arrangements. I am not surprised that they are always the Which? recommended holiday provider. Perfect!

D. J.

The best travel agents my partner and I have ever used. They give a totally professional service and have great knowledge of some of the more unusual trips around the world. We booked a total of 7 flights with them just before lockdown and all our money was refunded even though they had not been reimbursed. We shall certainly use them again and would advise people not to consider using any other high street travel agent.

L. B.

Trip to Australia via Singapore as the pandemic hit we had our flights cancelled for our return journey. Looked after by Trail finders and they returned the hotel in Singapore money we had paid when the insurance company would not. Well done Trailfinders are booking with them again.

J. G.

Excellent service from the Trailfinders team in these challenging times. Last autumn we booked the holiday of a lifetime for this July. Throughout the intervening period we have been kept informed and with the holiday just cancelled we have been told our full refund is on its way. We look forward to going back to Trailfinders to rebook when the impact of the virus has lessened.

B. D.

What can I say but a massive thank you to the team at Trailfinders, especially Andrew. From start to finish they were amazing, they arranged the trip really well. Everything worked without a hitch, we had no issues whatsoever. Will definitely book through them again.

A. E.

The service we received from Trailfinders in planning and organising a recent trip to New Zealand was excellent. The staff seemed genuinely interested in us and our holiday, and were both helpful and flexible in tailoring suggestions to our, sometimes changing, requirements. They were quick to respond to issues and questions when needed, both before and during our trip. I would definitely recommend them and will use them again.

B. G.

Absolutely amazing when we had problems! Our son and his girlfriend were in Nepal when the government announced flights would stop in just 48 hours. Trailfinders had 2 people who spent an hour each and managed to book what were possibly the last seats on a plane out. It was one of the most worrying times for us and Trailfinders felt like an extra emergency service. Just amazing service. Thank you Trailfiinders!

R. C.

I have dealt regularly with Trailfinders in Cardiff since 2005. They always produce an excellent service. They may not be the cheapest but I am happy to pay a bit more for quality and reliability.

G. D.

Esme Garrard of Trailfinders Cardiff did a fabulous job organising my trip to Newzealand it went so smooth, I've previously used other travel agents in the past I can definitely say Trailfinders have my future business.

M. W.

My new review after speaking to the manageress of Cardiff branch who explained in a very polite &a professional manner how hard they were working on our behalf to sort issues out in which we were experiencing of which we were unaware at the time.So sorry Trailfinders for original bad review but what we now know we highly recommend you &I your staff &I certainly holiday with you again. Thankyou to Kelly for the informative telephone call, & please accept our appologies.

P. R.

Now the dust has settled on our Canadian holiday booking V74896 It occurred to me that I should give you some feedback. The hotels with one exception were superb, with friendly and helpful staff, the scenery was astounding,the roads were generally empty and the itinery enabled us to get a good view of the country without being over stretched. The only area with which we were not completely satisfied was our stay at the Fairmont Lake Louise. 1 We arrived early afternoon, and were told that if we wanted a drink whilst our room was prepared we would have to join a waiting list. we did not expect to take up our room immediately, but queing for a drink? We had dropped in for a drink on "spec" at the Fairmont Banff Springs and were served almost immediately although we were not staying there! "2. When we got to the room It was not air conditioned, so we had to have the windows open as it was unusually warm weather. Beneath the windows were the kitchen extractor fans, running most of the night. 3. I had to report that he washbasin plug did not work, The shower handle was very loose, and the bath plug was detached. I do not think I should need to report such faults in a hotel of this caliber..

B. W.

Have had two round the world holidays and one inThailand cannot fault them.The hotels were 1st class apart for the one in Queenstown that I booked myself. Made the holidays so much easier,can't fault them.

L. G.

Very, very helpful. Nothing was too much trouble. Have helped arrange 3 long haul holidays for us now. Will be looking to them for inspiration for our 4th this summer.

J. R.

Excellent for helping you to plan a custom made holiday and surprisingly good price too considering all the extra help u get with your booking. Would recommend

r. f.

. Personal service very good value .. went onto airline website and Trailfinders beat their price .. what not to like highly recommend them

c. h.

Excellent sevicexslways helpful if an unexpected problem occurs

C. D.

Fabulous service so knowledgeable, Natasha was a hero.

J. J.

Great service. Took the pain out of online booking and was no more expensive. Would be 5* if there was a smartphone app.

I. D.

Have used Trailfinders several times and they have always delivered a great service.

A. L.

Excellent service. Very knowledgeable assistants. Cardiff City centre.

J. D.

Fantastic! Staff friendly and efficient.

h. g.

Brilliant staff equals brilliant experience

G. H.

Excellent knowledgeable staff

A. J.

Always helpful and clear

M. D.

Excellent service,

G.

Met the requirements

S. C.

D. j.

s. h.

S. B.

R. J.

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