Reviews of Idelo Travel. (Travel Agency) in Ipswich (Suffolk).
Idelo Travel
4 St Nicholas St, Ipswich IP1 1TJ, United Kingdom
Description
Information of Idelo Travel, Travel Agency in Ipswich (Suffolk)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Idelo Travel
Sunday
Closed
Monday
9:30am–5pm
Tuesday
9:30am–5pm
Wednesday
9:30am–5pm
Thursday
9:30am–5pm
Friday
9:30am–5pm
Saturday
10am–4pm
Reviews of Idelo Travel
D. B.We went on a Hurtigruten Northern Lights cruise in 2019 which we booked through Idelo Travel. Both Andrea and Sarah made everything really easy so when we decided that following the last 18 months we needed something to look forward to Idelo was the only place to go. Being a small independent business they give a high quality personal service. We now have our holiday booked for 2023. It was very straightforward they were both very knowledgeable and helpful. We don't need to worry, we know they will advise us on anything we need to know following the pandemic. Less stress for us!
P. B.Amazing people - wonderful service
We had two special occasion trips to arrange and wanted to use a local company and so chose Idelo travel - an independent Suffolk travel agent.
And Idelo Travel really did take care of everything – both before and after booking. We had a cruise booked and a trip to Madeira including lots of excursions. Andrea’s cruise knowledge in helping pick the right one for us and Sarah’s tenacious, in-depth help with every aspect of the logistics once booked were invaluable.
Then the worst happened and the cruise line (Cruise & Maritime) ceased trading. But for us everything was still stress-free. We were regularly informed and updated on the progress of our claim, and though it took some time, all of our money was returned. They knew exactly what needed to be done. Also due to Covid we had to cancel our Madeira trip and amazingly they were even able to have all of our excursion money refunded... Brilliant!!
We have happily booked with Idelo again for this coming year and would recommend them to all.
J. a. L. M.We have just returned from an absolutely perfect honeymoon in the Maldives, courtesy of Andrea and Sarah at Idelo Travel. We went in with just a vague idea of what we wanted to include in our holiday - picture-postcard beaches, a good selection of local and international cuisine and a choice of activities and excursions - and it's fair to say that Idelo more than matched our expectations! The whole process, from initial meeting through booking and further advice, was smooth and seamless. We were also able to call upon Andrea and Sarah's expertise while in resort, to take all of the stress out of arranging the trip, leaving us to focus on enjoying our holiday of a lifetime. If you are looking for a travel agent who will put you first, using their experience to tailor your holiday exactly how you would like it, you need look no further than Idelo Travel!
T.We have been using Idelo Travel for ages now, possibly since the agency started. They have been wonderful with every thing they have done for us. Our last trip was really not straightforward involving umpteen flights and 3 well separated countries, but it all worked like a dream, despite have to change a flight because of covid, from the other side of the world. They feel like family now, we have used them so often. And we will continue to use them, Andrea and Sarah are just lovely, helpful and caring and always ready to help. So glad we found this travel agency. Long live Idelo Travel.
S. C.We always go to Idelo Travel for our holidays whether, long-haul or short haul, family or excitement. Through the years, their knowledge and experience means they've found and delivered exactly what we wanted - even when we're being really picky!!
We've just returned from a family holiday in Turkey, once again they nailed it, also - we've found it so much easier using someone who can take care of the whole picture, answer whatever questions we have and to give us the confidence that we haven't forgotten anything.
It was great to get travelling once again and Idelo Travel really help make it as stress-free as possible.
Thank you Idelo....would highly recommend to anyone.
H. W.We booked our trip to Sorrento, Italy through Idelo travel and we couldn’t have had a better experience. As a young couple Idelo travel were exceptional at taking us through all the procedures to properly book the getaway and any additional excursions that we liked the look of. They made the whole experience simple and stress free, while also keeping in good contact with us when it came nearer to the time of our departure. Furthermore, also being helpful while we were in Sorrento with any queries we had. All in all, we had an amazing experience with Idelo travel and will definitely be using them to book our next holiday.
h. b.We always go to Idelo Travel for our holidays. They are so on-top of everything – so organised and thorough. With so much choice it’s easy to get overwhelmed these days but Idelo will take away all that stress – they are great at narrowing down our options to those that are right for us. They are real people and talk of real experiences, because invariably they have travelled there themselves. Above all they will always provide honest guidance, you really can trust them – they always have your back.
I would totally recommend Idelo Travel.
C. H.Not the first time we have used Sarah at Idelo Travel, always very helpful, and have come up trumps with hotel selection each time.
Very polite and helpful.
R. C.At the end of 2019, we contacted Idelo to help us book in our honeymoon for this year. Andrea was really quick to respond and we could see straight away that she was very knowledgeable - often knowing the towns and hotels by name off the top of her head - and the options she presented us with were well researched.
One of things I loved about working with Andrea/Idelo was the way the holiday options were presented - we weren't sent one at a time, we were provided with a document which detailed various itineraries tailored to our requirements and a basic price for each, and then various other options of hotels and the price increase/decrease from the basic option, with an added description of each hotel/options. It was incredible to feel so in control of our honeymoon yet so stress-free.
We eventually booked our dream honeymoon - with plenty of emails from myself, without a simple complaint from Andrea (and Sarah too!). She was quick to respond and amend any detail.
Unfortunately with the current pandemic, we were forced to postpone our wedding and therefore cancel our honeymoon. The support we have received from Idelo has been fantastic however; Andrea responded almost immediately to my email and only a week later we have our honeymoon rescheduled for the following year, almost exactly the same as the original one and we couldn't be more relieved. The thought of cancelling our honeymoon weighed heavily on us, but this was needless worrying - Andrea sorted it quickly and easily.
Couldn't recommend more, thank you!
O. H.We are due to get married in April 2021 and have struggled to find any appealing destinations for our honeymoon so our close friends introduced us to Andrea at Idelo Travel as they had just booked their honeymoon and said the service they received was first class.
After a 30 minute video call with Andrea, we received five different options which ticked every box and even more which made our decision even harder. Unfortunately our plans had changed which meant we decided to look for a European mini-honeymoon and look to book our honeymoon later in 2021. This was no trouble for the team and within a day Sarah had sent over some amazing options. It didn't take long for us to make a decision and dealing with a professional team made the process smooth and efficient. We have never received service like it before.
Its safe to say we will use Idelo Travel for the future holidays and we generally believe no other travel agent beat their level of service! Thank you again Andrea, Sarah and the team!
M. R.Amongst all of the early confusion surrounding cancelled holidays and flights, Idelo Travel totally took away the worries and stress for me in getting my refund. I was assured throughout that everything was in hand but did not need to be involved in the process at all.
There are so many people who have had to fight for themselves through holding on the telephone to busy call centres, to then only be promised a credit.
I would highly recommend them to anyone who is looking to arrange their next holiday. I for one will certainly be back when I once again feel it is right to travel again!”
L. M.Planning a trip to celebrate our 10th Wedding Anniversary, we knew that we wanted to return to Sarah at Idelo Travel. She has been so helpful in the past and has always excelled in finding us fantastic holidays tailored just to what we want.
Everyone hopes that things run smoothly when taking a holiday but when it does not, as has been the case for many of us in 2020, you want someone you know you can rely on - this has always been a significant consideration when using Ideol - that we know that there is someone there to help. Although like many we have had to postpone, Sarah has managed to move everything over to next year for us – all at no extra cost – and with her usual friendly and efficient manner. It’s times like these when you really do appreciate the service and approach that she provides and why we will continue to return to Idelo for piece of mind and wonderful holidays time and again.
J. D.Fantastic service booking a multi city trip to the USA. They couldn't do enough to help me plan the most well-rounded itinerary, at an unbeatable price too. Would thoroughly recommend Idelo Travel for their prompt, friendly service. Lots of communication too which is nice to have nowadays.
J. D.Having booked America, Australia, Egypt, Venice with Idelo and getting excellent service and great hotels - decided to book Menorca for June 2020 for 6 people. Holiday with Jet2 so dreaded the hassle of cancelling, refunds and rebooking. Three emails confirming some info - getting and accepting new quote for 2021 - all sorted. So grateful as aware of others having nightmares with bookings through other travel companies. Thank-you - worth 5 stars any day
A. J.Had a fantastic honeymoon in malaysia/Indonesia, sound advice given at this firm and no oversell. The travel company they employed were at tentative with good communication and had a member of staff to ensure we got where we needed to be. I would definitely use again.
M. L.Very helpful
J. D.
H. C.
G. U.Contact
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