Reviews of Erna Low Travel. (Travel Agency) in London (London).

Erna Low Travel

35 Reviews

9 Comments

Travel Agency

Tour operator

9 Reece Mews, South Kensington, London SW7 3HE, United Kingdom

Description

Information of Erna Low Travel, Travel Agency in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Erna Low Travel

Reviews of Erna Low Travel

C. R.

We have used Erna Lowe for several years to book our Ski holidays. Their knowledge is second to none, as is the quality of their service. This year, when probably working for next to no money, with an ever changing situation, constantly cancelling trips due to COVID restrictions, they still gave a 5 star level of service. Being there to pick up the phone when I panicked as France changed rules, calming me down and helping me work though options. Then when France closed the border, cancelling everything and processing a refund in a timely fashion. I seriously recommend them, and will remain a loyal customer for years to come.

D. R.

My family travelled with Erna Low a few years ago. Our kids loved getting a last ski in before end of season. The Erna Low team was fantastic helping with all the arrangements. Wish we could do it again with them every year.

L. L.

We have used Erna Low for our ski trips for many years. They have been very helpful and understanding our requirements, even helped with ordering a special birthday cake (thank you Jane)! Unfortunately, with Covid, that particular trip did not happen but we had no problems in obtaining a refund. Their price has always been competitive with booking direct and we would prefer to speak with Kathleen or one of her team to make our bookings. We look forward to the next ski trip! We can't wait!

K. R.

Have often used Erna Low to arrange our ski holidays and they have always been very professional and good value. This year they have surpassed themselves in what must be horrendous circumstances for all travel agents. Last year our ski trip was cancelled and Erna Low transferred it to this year 2021 for us with no hassle. Now this has again been cancelled Erna Low have been very proactive in telling us that it has been cancelled and arranging the refund. Well done Erna Low. Will certainly travel with them again hopefully in 2022!

S. B.

We have used Erna Low for several years for an annual ski holiday, usually to book an apartment in France. Their price has always been competitive with booking direct. They came up trumps with a full refund in the Covid pandemic. They have a helpful telephone service.

R. H.

Erna Low have organised several ski holidays to France for my family and our friends over recent years. We have always returned to Erna Low each year as they offer a very professional service. They always ensure that the resort and accomodation match our particular needs and they are prompt to response to any queries. In addition, they ensure that every aspect of the holiday is taken care of; this includes ensuring secondary, but important details, such as car parking has been allocated as we often choose to drive to the resorts. Furthermore, the local representatives in the resorts have always been very helpful and knowledgeable when their services were required. Both this ski season and that of last have, sadly, been adversely affected by the pandemic and associated travel restrictions. However, Erna Low have been particularly professional in dealing with the challenges this has brought about including keeping us fully briefed on an ever changing situation and promptly dealing with any refunds in the case of any cancellation. I very much look forward to continuing to book our ski holidays through Erna Low in the future.

N. L.

We have been using Erna Low for years, and would never go skiing with anyone else! This is partly because of the use of Flexiplus on the Shuttle at a greatly reduced price, but mainly because of the personal service and total reliability of the company. Staff are extremely knowledgeable, helpful, efficient and friendly. A gem of a tour operator!

m. w.

My second review for Erna Low!! Their professionalism and continued excellent customer service during two disrupted seasons, because of Covid has been exemplary, and an example to any UK Tour Operator! Highly recommended (again!!)

R. K.

Erna Low organised a comprehensive self drive, self catering ski trip for our family to La Rosiere and they were brilliant. The quality and value for money of the holiday was excellent but the wrap around customer service was a real differentiator. The pre-holiday support from the office was great. The Erna Low staff were friendly, conscientious and hugely helpful. Throughout the holiday nothing was too much for them. The accommodation was great and the holiday for our family was really memorable. We will definitely use Erna Low next time we look for a self catering holiday in the Alps. Chapeau Erna Low!

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