Reviews of Cruise Club UK. (Travel Agency) in Manchester (Greater Manchester).
Cruise Club UK
International House, Church Ln, Prestwich, Manchester M25 1AN, United Kingdom
Description
Information of Cruise Club UK, Travel Agency in Manchester (Greater Manchester)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Cruise Club UK
Sunday
9am–5pm
Monday
9am–8pm
Tuesday
9am–8pm
Wednesday
9am–8pm
Thursday
9am–8pm
Friday
9am–8pm
Saturday
9am–5pm
Popular times
Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Cruise Club UK
M. “. n.Wonderful experience with John who had all information at his fingertips. In a relatively short time he was able to book 2 staterooms for me and my family. He was able to answer my queries immediately and in a very professional manner. Calls were answered right away, it was like a breath of fresh air in these days of being kept on hold and then being cut off.
c. g.We responded to an email sent by Cruise Club Uk and John Grimes handled our inquiry. John was very thorough listened to our requirements and went through every detail. He answered every question I had. I felt he was extremely helpful and professional as well as being friendly. Needless to say we booked and would not hesitate to contact John for any future cruise bookings
D. D.Received the most amazing service from Becky Saddoo. She could not have worked harder for us. Nothing was too much trouble and she went above and beyond to secure the cruise we wanted. Thank you to Becky and cruise club. This is why we keep coming back.
K. E.Great booking experience for a MSC Seaside Cruise with Cruise Club UK. Thanks to John Grimes for the professional service provided during the cruise booking call. Thanks John. Kind Regards Keith
B. L.Brilliant service by the lovely Olive. Being a cruise novice she answered my million random questions with total patience and understanding. I would totally recommend
C. G.My first booking with Cruise Club has been absolutely flawless. They respond to calls by promising to ring back and they have always done just that.
Any queries have been dealt with promptly and everyone I have had dealings with have been knowledgeable and friendly.
I had some wonderful perks when I booked and I will be using them again.
A. B.Marcia at Cruise Club was amazing helping us to book our next cruise. Everything was explained in detail and we felt the whole process was flawless from that first point of contact.
D. B.Following the cancellation of a cruise in January, the Cruise Consultant put a great deal of effort and perseverance into finding an alternative cruise with an available wheelchair accessible cabin at short notice much to my delight. I have booked several cruises through this company and will continue to do so in the future.
J. D.Travel advisor Natalie Cookson was extremely competent and efficient, when booking our cruise.
What more could you ask for! A great asset to Cruise Club UK
S. M.Excellent customer service really polite and friendly. However I was slightly annoyed to find out some information about when booking Bella room on the msc compared to fantastica you don't get to choose your eating times they aren't garenteed. On the phone I explained that I'm not sure what everyone else is booking yet as there is a group of us he said we would be fine to have the late dinning. Come to find out this is not a garenteed case.
H. D.My husband and I booked a cruise for later in the year, sailing on the Royal Caribbean Allure of the Seas. This is not the first cruise that we have booked with Cruise Club, we have used them for many years now and have always been happy with the excellent customer service and price.
We appreciate that currently there is a delay in getting a refund due to the current Covid situation and have been told it is due to the delay in the cruise line sending the refunds through. We have every confidence we will receive our refund.
We will certainly be booking again with Cruise Club.
A. J.Gary Swift processed our cruise booking today, Gary was most courteous, extremely efficient, a business like manner, but very friendly and accommodating. With this continued standard of service we automatically return to Cruise Club UK to arrange our annual cruise holidays.
R. T.Good site.i have booked with cruise club many times but sometimes takes a long time to get through on the phone this is the only fault i find with them always helpful and informative
B. K. W.I am. absolutely delighted at the excellent service at a worrying time. My cruise has been cancelled for 2 years running and on each occasion Cruise Club has managed to resolve all my issues. A special mention for John Grimes who went that extra mile for us on the recent cancellation issue.
P. W.I contacted cruise club regarding a holiday I had seen advertised and spoke to Marcia the sales person.Marcia was enthusiastic and friendly and made it so easy to understand everything about the cruise
She sent me an email with all of my questions answered which made me feel at ease about any hidden charges and additional cost around the holiday
After a week of thinking and discussing with my friends we decided to book I contacted Marcia as she was about to leave work , she said it was best to sort the details out now if I was happy to proceed as the cruise was popular today
I gave her the details and booked , to help me pay the deposit she was allowing us to pay our deposit over two months as it is such a large amount
I found this service fantastic and Marcia is a credit to cruise club uk for making my booking so easy.
Well done !
Thank you
Paul
R. L.We booked a cruise through Cruise Club UK for departure September 2020, which because of the pandemic was cancelled. Cruise Club representative Ian Laxarus was really helpful in arranging to put back our cruise until 2021, even helping us find a different cruise, as our original choice was no longer on the programme.
We found him friendly and efficient, and he made sure we got exactly what we wanted. Thank you Ian.
G. T.I have booked with Cruise Club for over a decade and they always deliver. Their staff have a wealth of knowledge and experience which underpins their excellent service. I have booked for large groups (around 10) which requires flexibility and they are always happy to accommodate. I wish the company and staff all the best in these extremely challenging times and look forward to planning our next adventure together.
S. M.Always find them to have the best deals. Really friendly staff , nothing is too much trouble. Will definitely be using them in the future... first class service
P. M.We saw a deal on travelzoo and called up cruise club. We spoke to a man named Ian Lazarus who provided informative but friendly information with regards to the cruise that we had seen online. He answered all of our questions and more and we went away to discuss booking the said holiday. We decided to book and gave Ian's direct dial a call. He was unavailable at that time but we left a voicemail and he called back within 5 minutes. He took us through the booking process in a timely manner but without missing out any information that we might need or want to know. Overall, a very pleasant booking experience, would recommend. Thanks Ian!
G. B.Excellent service by Cruise Club UK as always. Highly recommend this company.
N. S.Just booked a cruise with Cruise Club UK, paid nominal deposit and car parking. Assistant was very helpful and documents arrived confirming booking number. Tried to pay final deposit a few weeks later and unable to get through. Talked to a customer adviser who called back within a minute of my request. He e-mailed a link to pay online, which worked OK.
Very happy to upgrade from 3 to 5 stars.
J. D.Our Cruise Expert Ian Lazarus was not only professional, he was helpful and full of suggestions to help us achieve our perfect cruise. What a pleasure it was to discuss our needs with him. I cannot recommend him enough. Looking forward to our cruise now. Thank you
J. H.Great Service and never felt under pressure . I booked my 5th Cruise with Cruise Club UK with sales agent Ian Lazarus. Besides explaining to me the different options NCL offer either with drinks or without he explained that without drinks will be more beneficial to us as I am not a big drinker hence saving me over £350 per person . Together with my Loyalty bonus points I saved further reductions on top . Thanks again Cruise Club UK from a happy returning customer
R. F.L have today booked a cruise with Cruise Club and the service provided by Olive was very helpful and efficient. Many thanks.
G. D.Just booked our cruise with Cruise Club Uk, second MSC cruise in 12 month and I have to say the service we received was second to none, they advised us on drinks packages and excursions, even on where best to visit on ports of calls, as most of their travel consultants have already visited the ships and the ports so their knowledge is first class from experience. Thank you cruise club for your first class service, I certainly wouldn't consider booking anywhere else.
K. s.We had a very good and positive experience with our cruise club representative Natalie everything was explained so clearly, we couldn’t have had a better service.
A. H.Have used CCUK in the past with no real problems, however I have had a couple of issues with obtaining my FCC details with a recent booking, obviously they have their backs to the wall with all that is going on, and I do think Celebrity has to take some blame, hopefully this issue will be sorted out in the near future, will let you know!
L. G.Been dealing with Cruise club UK on and off for 10 years. Always 5 star service. Special thank you to Marcia who has always been excellent despite my diva demands 😊
S. E.First rate support from Cruise Club UK... always willing to calmly work through changes and advise on the way. Thank you Wendy for all your help, which is appreciated!
N. L.I dealt with a gentleman named Ian who was both professional and helpful. It was a pleasure to part with my deposit and I shall definitely visit your company again when looking for future cruise holidays. Thank you Ian.
S. B.Great experience from 1st call all the way through to fully booking. Always answers questions you may have or find the answers! Very pleased 😀
S. M.Fantastic customer service from Ian Lazarus, nothing was too much trouble, he went above and beyond to ensure we got exactly what we wanted and even better accommodation based on his advice and knowledge. five star service thanks Ian you are a star ⭐️🌟⭐️🌟⭐️
A. F.Fantastic company. Very friendly team and worked so hard through covid. With travel being so unpredictable, companies have had to deal with huge losses and and substantial amounts of paperwork/admin. Fully deserve a pat on the back.
K. W.Our go to company for booking cruises. Helpful staff and (usually) great priced cruises
M. H.Great service, especially Becky
A. W.Excellent service. Wide range of offers. Carefully chosen quotes tailored to my request. Couldn’t fault them.
D. B.Totally professional knowledgeable proficient and efficient.
R. H.Great service, very helpful and good advise. thank you Gary !
H. L.Very responsive to messages and excellent customer service.
P. L.Great sales/customer service
H. S.It's ok
J. W.
J. O.
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J. W.
R. T.Contact
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