Reviews of Viva Vacations. (Travel Agency) in Nottingham (Nottinghamshire).

Viva Vacations

44 Reviews

44 Comments

Travel Agency

Travel agency

The Lace Factory, 63B Mansfield Road, Nottingham NG1 3FN, United Kingdom

Description

Information of Viva Vacations, Travel Agency in Nottingham (Nottinghamshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Viva Vacations

Reviews of Viva Vacations

E. P.

A fantastic experience from start to finish. The support in choosing our holiday and giving clear information, updates and guidance around Covid has been exemplary. We were checked in both going out and on our return. Sophie and Fiona have been responsive and professional throughout our dealings with them. Sophie spotted a good deal giving us a flight upgrade and also a very well placed hotel. Sophie's advice has been succinct and spot on. I would definitely approach them if you are looking for a special holiday. Could not fault the service. I highly recommend Viva Vacations.

K. B.

We recently booked a trip to Lapland with Viva Vacations and I can not fault them. They found us a fantastic trip & offered all the support we could need (and more) especially with the current every changing travel restrictions. Sophie & Fiona replied to all my messages quickly and offered almost immediate response to the fast changing government guidelines. They offered their expertises with booking the relevant tests and the comprehensive checklist sent the weekend before we flew was amazing. I would have no hesitation with using them again or recommending them. Thank you for everything ladies.

E. H.

Definitely would recommend Viva Vacations, Sophie has been fantastic from start to finish helping us organise our honeymoon, answering all of our questions promptly and giving great advice. After having to rearrange it once due to Covid, Sophie was so patient with us whilst making our final decisions and even managed to price match our holiday with the new dates. We have just come back from the most amazing honeymoon! They couldn’t have been more helpful and we will definitely be using them in the future.

E. N.

Sophie has been marvellous from helping us decide the best place to go to and answering our endless questions later about Covid testing. Since booking St Lucia in 2019 via Viva Vacations, we wouldn’t consider booking our holidays any other way, we are always given a personalised service including keeping us up to date with any government travel changes. We can have a holiday knowing that we will be looked after if anything did happen, this is so reassuring to know that and we can truly switch off on holiday. We were due to go to Kenya and Sophie advised with the current restrictions, we should consider an alternative. We decided to go to Antigua, and we had an AMAZING time! We will be back to book our next holiday with Sophie at Viva Vacations.

S. F.

We just wanted to say a Massive thank you to Sophie & the team at Viva Vacations. They have been amazing through these very uncertain times as we have had to postpone & rebook our honeymoon on a few occasions. Sophie took time to get to know what we really wanted form our trip & offered her honest opinion & wealth of experience to ensure we had the best honeymoon for us. We have just come back from `10 days in Barbados and it was absolutely fantastic & worth every minute of the constant travel changes. Sophie kept is up to date on everything as it happened at such short notice & supported us all the way through. I am so pleased that we booked through a travel agent & particularly a local independent one that really cares about you as individuals. We couldn't have wished for a better service & look forward to booking more holidays with you in the future. You are so professional, friendly & efficient we wouldn't book with anyone else... Covid testing & form filling in is a small price to pay for such paradise. If you are thinking should we book out Holiday or not I would say a definite yes & go through someone like Viva vacations that you can 100% trust. Thanks again x

D. V.

We used Viva Vacations UK multiple times now and the service has been explicit. Sophie organises the best holidays ever. She knows exactly what we are looking for and not only she delivers that; she always goes a step further. If we have any questions Sophie always responds straight away making the whole experience effortless. 5* and if I could give more I would 😊

F. M.

Sophie and Fiona are just amazing at what they do. After having to cancel our honeymoon due to the pandemic we than had to cancel our family moon yet again due to covid the morning of our flight. They sorted everything out for us so quickly that it took a huge stress away and once sorted they quickly got back on to arranging us something alternative for a few weeks later. I couldn’t recommend highly enough and I’ll never book another holiday again without them!

A. G.

Viva Vacations helped us have the most amazing honeymoon experience in New York & Barbados, and we can't thank them enough. We opted to use their honeymoon gift list for our wedding, and at every step of the way we felt like we were in safe hands (despite ever-changing Covid-19 travel restrictions). Viva Vacations took the stress out of planning and booking an extremely important and special trip, and we'll certainly be using their services again for future holidays.

N. N.

Such an amazing holiday booked through Viva Vacations! We are a family of 4 with 2 young children and wanted a stress free holiday with some sun! Sophie and Fiona gave us great options, and worked tirelessly to get us flights that worked for us too! We had the best holiday in Mallorca and already want to book for next year! Would thoroughly recommend Viva Vacations!

T. H.

We booked our first holiday through Viva Vacations to Dubai. The experience has been exceptional from the moment we booked to the moment we arrived home. Fiona and Sophie are both well travelled so could advise on the best hotel. They searched for the best value deal which saved us a huge amount of hassle and time. Travelling at the moment with all the ever changing COVID regulations can be daunting and quite stressful but Fiona and Sophie took all the stress away by holding our hand through all the red tape. We will definitely be using Viva Vacations again as they provided a premium service and remove all the stress from booking a holiday, and make sure all the basics are covered so you can just enjoy the experience of the holiday!!! 5 stars from us. Thank you guys.

K. D.

I first contacted Viva in early 2020 to arrange a surprise trip to Florida and New York for my husband's 30th - sadly the pandemic hit and we had to put plans on hold. Sophie was amazing and kept hold of the deposit I paid and would send updates on package prices to USA. When the COVID situation didn't seem to be easing, we spoke to Sophie about using our deposit for booking a homestay instead. Sophie found us some beautiful lodges with hot tubs and we are booked to go to Cornwall in May! Our deposit covered the entire holiday so we had no additional cost. I couldn't recommend Viva more, their service is outstanding and they find you the best deals for your budget. Thank you again Sophie, can't wait to book again in the future!

G. D.

I’ve been so impressed with the service provided by Sophie and Fiona for my last trip. They made everything so easy for me. Great recommendations for destinations that perfectly suited what I was after. They were so responsive answering any questions I had and really informative on everything covid related. Would definitely recommend them to others and I would absolutely use again for future trips. Thank you ladies.

D.

We have booked our holidays with Sophie 3 times now and every time the holiday was exceptional. Cannot recommend Viva Vacations highly enough! Just say what you want and Sophie will make it happen. Very individual approach, feel like VIP. THE HOLIDAY YOU CAN TRUST:) !!!!! We are giving all the stars from the skies. Dennis, Marina and Germans

M. A.

Sophie provided exceptional service for our holiday. Attention to detail, and a brilliant advice with a personal touch. I will definitely be using again, as using an independent agent is the way forward. It's a pity there isn't such good service in other industries. Thanks so much! (The photo is the view from the hotel room)

B. W.

We’ve booked holidays with Sophie’s help a couple of times now. We have always appreciated Sophie’s recommendations - they have proved to be excellent places to stay. We particularly appreciate how she can take some broad requirements and suggest several great options to choose from. The hotels are always stylish gems. Even though our most recent trip has been travelling with a toddler for the first time she managed to find something which suited adults and child. Most recently we booked with Viva Vacations to travel to a green country in August 2021. Sophie helped us navigate all the paperwork necessary for the trip in these pandemic times. She also helped to resolve a problem with travel times while we were underway. Thank you - we’ll definitely be booking with you again.

A. G.

Dealing with Sophie at Viva Vacations has been an excellent experience! Her remarkable travel knowledge, expertise and amazing customer service helped us plan our dream honeymoon even in these difficult times around Covid. We approached Viva Vacations on a recommendation from a friend and would definitely recommend anyone to get in touch with them to plan for any travel. We had a dream in mind of going to the Abu Dhabi F1 Grand Prix then onto the Maldives, Sophie advised on where to stay, F1 ticket packages and activities and created an all-round package, with regular updates and information right up until departure. We will definitely be using Viva Vacations again, Thanks for all your help!

S. B.

I cannot recommend Viva Vacations highly enough! Having already postponed our honeymoon twice at no extra cost we got in touch with Sophie last minute to try and arrange a short mini moon in the meantime. Sophie gave us 4 great options all of which met our very vague brief and took all the pressure off with the covid requirements by providing a clear checklist. Everything went smoothly and Sophie was easy to get in touch with throughout - even reminding us what to do to get back in to England. I will definitely be using Viva Vacations again in the future!

M. P.

Sophie could not have been more helpful. She worked within our budget, listened exactly to what we wanted but was also honest to ensure we planned the honeymoon we wanted. Nothing was ever too much for Sophie - she was so responsive to our changing budget and requirements. 100% would recommend!

A. C.

Due to the pandemic, we have had to change both our honeymoon date and locations on two occasions now. Viva Vacations have been incredible throughout. The communications have been fantastic, they go out of their way to listen, take on board and accommodate all requests and really do go above and beyond in a way that takes all the stress out of booking a vacation / honeymoon that is out of this world. I have recommended Viva Vacations to friends and family who have then also used their services and all had an impeccable experience! Thank you Viva Vacations!

J. G.

From start to finish Sophie and Fiona have been so accommodating in finding our perfect tailored honeymoon for us. Listening to everything we wanted and more nothing was to much for them to include in our paradise honeymoon. Due to covid we had to postpone but nothing was ever to much for them to change and sort for us. No anxiety or stress was made by us and everything was so seemingly sorted. From printing off all documents we needed, worries and last minute stresses we had before going Sophie sorted for us. Even when we were away she had sorted transfers and online checkin. Honestly cannot say a bad word about this beautiful company. We will defintly be booking all our holidays through them in the near future. 5* service so friendly and accommodating. Thanks so much Jasmin & Alex x

S. C.

I have used Viva several times in the past and value their service and knowledge immeasurably. However, the real test is when something goes wrong and we all know about the disruption caused by Covid. I had a trip cancelled and Sophie kept me up to date with everything, including arranging the refund for me. It took a huge amount of hassle away from me which was really appreciated. I can't wait to start booking more trips and there's only one place I will go - Viva!!

S. M.

We’ve booked a few family holidays via Sophie at Viva Vacations now. Initially we provided some (perhaps vague!) details of what we were looking for and Sophie came up with some suggestions, one of which we went with and had a fabulous time. Our last trip was at the end of July 2021 although we booked it on a speculative basis earlier this year. What I really like about Sophie is she takes on board your comments and comes up with great options & suggestions, but she also goes above and beyond in making everything as stress free and easy to understand as possible. No mean feat with the ever changing rules at the moment! I would not hesitate to recommend Sophie and Viva Vacations and will be seeking her expertise to plan our next trip - a more grown up affair for our 10th wedding anniversary. Thank you!

P. C.

From our initial enquirie telephone call to checking in at the hotel. Viva Vacations take all the stress and anxiety out of booking hotels, flights, car parking and transfers. Their information and communication is fantastic. We have recommended them to all our family and friends. Thanks guys. Look forward to the next one! Paul & Mandy x

E. C.

Sophie & Fiona! Thank you so much for organising our honeymoon, all your help, communication and reassurance has been first class! We haven’t had to worry once about what to do or when as you’re always 5 steps ahead! We have had the most memorable honeymoon and holiday of a lifetime thanks to you 💕💕💕 Thank you! Xx

o. c.

Sophie arranged our trip to New York in 2019 and made sure it was really special. She had a exceptional knowledge of the city and booked us into a lovely hotel, and recommended some brilliant activities. Sophie took care of everything which meant there was no stress involved at all and she regularly kept us up to date, and was always on hand to answer our questions. Sophie has also been really helpful throughout COVID-19, keeping us up to date on travel restrictions etc. I will certainly be booking all my future holidays through Viva as Sophie makes it so personal and easy!

P. W.

We have no hesitation in recommending Sophie and Viva Vacations. Nothing was to much trouble and we received excellent help and advice. The holiday went without a hitch, the travel arrangements and the hotel were 1st class and excellent value for money. We will be using Sophie and Viva Vacations again without a doubt

D. P.

We booked a holiday with Sophie and Fiona which was cancelled two days before we were due to travel! We were very impressed with the speed and professionalism with which they handled the cancellation including obtaining the refund so rapidly. Although we are not rushing to go abroad just yet we have no doubt that we will be using Viva when we do. David & Judith

N. B.

Just back from a short break in Milan which the team at Viva set up for us. As usual, great hotel, no hassle with Easyjet (Sophie had booked the priority package for us) and importantly, Viva kept us updated with the changing COVID requirements. Looking forward to our next Viva arranged trip to Krakow!

H. L.

Thank you so much for finding and organising another perfect holiday for us. The hotel was fantastic and everything as you described. From mini moons, to honeymoons, to staycations and now our first holiday abroad with our son we’d truly be lost without you. It’s so nice to know you take so much time and effort to ensure you find exactly what we are looking for and every time you get it spot on. Thank you, can’t wait for the next one ☺️

J. D.

Finally an independent travel agent that’s not tied to a specific brand holidays (such as Jet2holidays…). Sophie and the team have been absolutely brilliant and very knowledgeable. I’m extremely fussy when it comes to holidays and travel arrangements, Sophie has a patience of saint and the destinations/package values provided has been amazing. Such good value & service, I’ve even booked my 2nd holiday with the team in the same week! You will be looked after. The team will endeavour to make sure your happy. Highly recommended. Regards

N. C.

We can’t thank Sophie enough for the incredible holiday to Singapore and Bali that she put together for my husband and I. We found Viva Vacations to be just amazing at providing a truly personalised and bespoke service. Sophie really listened to what we wanted and came up with fantastic options for us. We couldn’t recommend more highly and will be using for all of our travel from now on.

E. W.

Although desperate to get away with my family this year, I was really nervous about travelling with the uncertainty and ever changing policies and procedures with Covid. Sophie and Fiona couldn’t have been more helpful. When our original booking was cancelled they had an alternative ready for us to look at. We got a comprehensive list of things we needed to do before during and after our holiday to Lanzarote. They were on hand to go through it and answer any questions enabling us to go away with as little added stress as possible. I cannot thank them enough. Going abroad is a risk and everyone has to weigh up their own personal circumstances but for us it was the right decision and we had a wonderful week away.

J. R.

Just back from our second trip organised by Sophie and couldn’t be happier. Really responsive and reliable and made both holidays so easy and enjoyable. We gave pretty vague instructions both times yet Sophie found us a few options quickly and was able to adjust them to suit us. Highly recommended

J. J.

To Whom it May Concern I would like to highly recommend Sophie and her team for organising our trip to New Zealand at such short notice. My brother and I had to get to New Zealand to attend the funeral of our father who died unexpectedly. When we found out we could go Sophie was straight onto it and in less than 24 hours she had booked our flights, gave us guidance on getting our PCR tests, travel insurance and MIQ documentation etc. She provided us with peace of mind and supported us at every step of the journey and we arrived in New Zealand with no complications at all. Sophie went over an above the call of duty and was instrumental in reuniting our family in these difficult times. Our family cannot thank her enough for what she has done and have no hesitation in recommending her to anyone who wants someone to organize their travel requirements. Thank you Sophie for a job well done. Yours Sincerely, John

S. W.

Was recommended by family, Sophie supported us from the second we thought about booking until the moment we got home. Nothing too much trouble and promptly replied to any question big or small. Will be booking again!

R. B.

Sophie and Fiona arranged my Caribbean getaway. Amazing service from initial conversation through to the booking and even whilst I was away. Thank you!

h. W.

Thanks so much Sophie for such good service and professionalism. We had a lovely holiday and all was very straight forward with covid testing and documents! Nothing was ever too much trouble. Would highly recommend and will definitely be using again!

R. B.

Exceptional service from this company. All our holidays have been stress free and beautifully organised, from start to finish. Viva really do get to know their clients so you never have to worry if your not sure on where to go, every holiday has been tailored so well and professionally.

G.

Used Viva on a recommendation of a friend. Incredible service from start to finish. Helped us find a great option that was perfect but we wouldn’t have found with outstanding support from start to finish. Looking forward to booking with Viva for next year very soon. Thank you

S. L.

Fantastic service .Helped with every little detail nothing was too much trouble.All the stress of booking a holiday was taken away . Someone to call at anytime if your unsure of anything a real personal service . Would highly recommend and the cost was less than if I had booked it all myself .Will definitely be using again . A Big thanks to Viva Vacations .

I. “. M.

I have used the team at Viva Vacations for the last 2 years to book my holidays. I have always found the team to be very helpful and competitive. They are always on hand to give advice even when on holiday themselves. If you're looking for a holiday, whether for 2 weeks or a weekend city break, give them a call.

M. N.

Fantastic service from booking to returning home. Especially loved the personal touches. The holiday experience was stress free and enjoyable even in these Covid times. Thank you will definitely be booking with you again.

P. S.

Sophie’s attention to detail when booking that all important holiday is second to none and can’t recommend her services highly enough. I the current climate booking through someone like Sophie is so important for your own piece of mind.

A. R.

Top Class Service. Couldn't ask for better!

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