Reviews of Medivet Surrey Quays. (Veterinarian) in London (London).

Medivet Surrey Quays

92 Reviews

67 Comments

Veterinarian

Veterinarian

156 Lower Rd, London SE16 2UG, United Kingdom

Description

Information of Medivet Surrey Quays, Veterinarian in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Medivet Surrey Quays

Popular times

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Reviews of Medivet Surrey Quays

S. C.

I have been using Medivet Surrey Quays for almost a year now for my two ragdoll kittens and have had a pleasant experience. The vet nurses are welcoming, polite and genuinely care about animals. Jasmine in particular is very helpful. The vets I have used over the year have been somewhat hit and miss. However, Dr Sophie truly cares and is extremely thorough when examining my kittens. Thank you.

T. E.

I usually go to Vets4Pets as they are the cheaper vet in the area. However I needed an emergency appointment and there were none available there so I contacted Medivet and they were able to give me an appointment the next morning. My elderly dog is very scared of the vet and gets aggressive once in the consulting room. The vet on duty was happy to have the consult outside in the street so my dog stayed calm. Once we went into the consulting room and my dog got scared and aggressive, both the vet and the receptionist were very empathetic and understanding of her behaviour. They allowed me into the consulting room with them to help keep my dog calm. Despite my dog putting up a fight, they were extremely thorough in investigating what was wrong with her and cut all of her nails which is my dog’s least favourite thing in the world! I really appreciate how understanding they were of my dog’s fear and didn’t hold it against her or me. I will definitely be using Medivet from now on.

J. K.

Absolutely lovely people are working here. Have been with them only for few months, but never had any issues, always kind and helpful and always can find a slot to see my little rabbit. She likes them too :)

S. M.

A very mixed experience at Medivet Surrey Quays. On my first visit, I took my rabbit for vaccination and service was great. On my second visit, I took my ill rabbit to be examined by a different vet. He seemed to be very clueless about rabbits and suggested I go to an "exotic clinic". Extremely disappointed. We were sent back home with no diagnosis. I'm planning to spay my rabbit and I don't think I'll trust Medivet Surrey Quays for this operation which is a shame as it's only 15 min walk from where we live.

S. T.

Has always felt very money-oriented since becoming Medivet. We used to bring our dog to Rohin when it was Andrew Kirby and he always treated us fairly and reasonably and didn’t try to overcharge or push extra unnecessary products/medications to drive the price up. Since becoming Medivet prices seem particularly high compared to other practices in SE London. Only used them again recently as it was within walking distance and convenient when didn’t have the use of the car but won’t rush back if I can help it when my pets can get the same standard of care for a fraction of the cost elsewhere fairly locally.

S. B.

Everyone at the surgery is always friendly and helpful. The rate of care animals receive is fantastic from all staff. Even with the current situation, the staff at the Surrey Quays branch do everything they can to reassure you over the phone and keep owners and pets safe when visiting the surgery.

J. D.

I can't praise Lucie and Gemma highly enough. They went so far beyond the call of duty when my dog needed treatment, even picking her up and dropping her off at my home at 9pm - so it was a very long day for them. Nothing was too much trouble. Lucie helped me claim insurance after the procedure and tried her best to get me the best payout. The best vets I have ever used. Amazing.

M. O.

Great staff and service. My dog is a bit anxious at the vet, but they're great with him! They make both my dog and myself comfortable so everyone is happy. The vets on staff there are very knowledgeable and up to date with the most current veterinary information.

g. e.

First time using medivets, and was very happy with the service. Lovely people who work there and very professional my dog dolly felt very comfortable with them. Couldn't recommend them enough. Thank you 😊

E. B.

Very friendly staff. They did everything to make my dog feel comfort. Recommended

M. W.

Great service, friendly staff. Always make a fuss when we arrive which helps to calm my nervous pup. They’ve also gone out of their way to help me administer treatment when I’ve struggled at home The 24/7 Emergency practice have also happily put my mind at ease on 2 occasions and listened to my concerns, provided advice and put my mind at ease without making me feel I had contacting them unnecessarily Would definitely recommend

A. P.

Absolutely stunning service! I was stressed out and worrying about my cat, but after all help and support I received I was sure that my cat is in the right hands. The cat is at the hospital but the Vet informs me on regular basis about her condition. The team at the front desk deal with insurance company and sorted out all papers for me, absolutely amazing job. Also, the lady Vet came up with a treatment plan which could cut some costs, which I really appreciate it. Thank you for all your efforts team! 5+ service, Agnes

m. s.

Always very good with our Martin.

F. C.

Not a great service. Every visit is with a different vet, who don’t seem to talk to each other. My dog underwent a long and expensive treatment and every visit seemed like a first time, as the vets give different and sometimes conflicting reports. Also, there is one particularly rude front desk receptionist that treats clients as if they were beggars.

S. B.

I honestly can’t give a high enough rating. The team here are so lovely. Great customer service, very caring towards the animal and to people. My cat Trixie has terminal and aggressive cancer. Thanks to the team’s help we have actually managed to get a fair amount of time with her post-diagnosis (I understand it was quite an early diagnosis for this type of cancer). Lucie, Gemma and Louise have been particular stars for Trixie (although the whole team are awesome). They have done everything they can to make this upsetting time as stress free as possible. Some examples: home visits without any debate, and even offering to do additional home visits out of hours. Handling insurance paperwork. Consulting experts to consider surgery and other options and pushing for results as fast as possible. Suggesting foods for her while as struggles to eat and have given us samples to try with her. Thinking of inventive ways to reduce her pain. Checking in regularly on us and how Trixie is. Always reassuring us that we absolutely are no bother despite how many times a day I call them! And actively encourage us to call for anything at all. They have also talked us through options for putting to sleep procedure in a very warm and empathetic way. Honestly - I know that Trixie has been in great hands here and they have done everything in their power to help. What a team. Can not recommend enough.

M.

We had a very positive experience at Medivet Surrey Quays. Our doctor Jonathan went out of his way to find the best treatment and alternatives for our elderly hamster - here is what Giorgio had to say: "Dear Jonathan, I normally don't like much interaction, but you were very kind and professional. I wouldn't mind coming back for another checkup later."

W. D.

Great service, staff were very proactive and made our beloved cat garfield feel at ease, allowed him to walk around and become comfortable with the environment before they started. They were very caring people. Thank you Kindest regards W

K. H.

Its a small place but overall seems like its good quality. I've been taking my dog here since we moved to the uk and have had no problems. Albeit I dont really have any other vet experiences for comparison outside of California. The staff is really friendly and helpful. The prices seem pretty standard. They dont seem pushy on selling you stuff so I appreciate that. Will continue taking my dog here.

D. L.

Lovely and caring staff My pets are happy there

N. G.

Lucie is awesome! Very knowledgeable, super-thorough (including her explanations to me, which I really appreciate!), clearly cares a great deal about the animals, and personalises the care (she was recommending the senior careplan as it would save me money). Poppy is in great hands! Thank you, Neil

N. L.

Jack was very nervous being a rehomed and this being his first visit to the vet less than 1 week after the adoption. Despite that, you made him feel more comfortable than what I would have expected. Additionally, you were super patient with me and answered all my questions and resolved all my doubts. Thanks a lot!

J. G.

Friendly, helpful staff. My kitten was spayed and process was smooth and wound looks very small and neat

D.

This veterinary practice is so wonderful - professional, efficient, and so kind to the puppers. Everyone from front end staff, to office staff, and the vets are really exceptional. Lovely place to go.

K. D.

Every vet practice should have a vet like Anna. A true champion of animals. Thank You Anna the vet with a heart. You know why. Karen & Betty one of the Misfits Mob.

N. B.

Very hard to actually catch the vet there. Been there 3 times in last 2 months and the staff always told me I have to go to another branch because the vet is not presented. The stock could be better.

V. S.

The entire team at Medivet Surrey Quays branch are always very accommodating and show genuine interest and affection for all creatures great and small. They are not just a commercial endeavour, they genuinely care!

R. L.

The vet and nurse are both very caring and sincere. Recommended!

A. S.

Very helpful and professional. Would recommend to everyone. Did my puppy's second vaccinations etc with no dramas for her.

F. d.

Best vet that i have been used for years. They are kind, understanding, considerate and professional. Simply the best that I totally trust to.

A. E.

The staff are always so friendly and kind at this practice and the vets provide an excellent service.

E. R.

Fantastic and friendly vet practice. Looking after our two kitties one nearly 14 years old and the other 6 months.

C. W.

Always so friendly and helpful and really go above and beyond for my dog! Couldn't ask for a better vet.

K. S.

Very warm staff, proffetional and makes you feel at ease. Very organised and efficient service.

M. M. H.

Great service, friendly staff, easy to book, appointment on time, and reassuring advice on traveling abroad with my pet (all went well!).

K.

My dog always gets seen right away whenever he needs it, and he gets wonderful care. Plus everyone is lovely and super helpful!

V. N.

Love our vet!!! excellent service.

F. U.

Always a nice experience. Easy to book, visit or get answers to your questions.

T. E.

Puppy was in good hands and everything went as smooth as possible.

t.

You guys and gals are amazing! Thanks for all of the love, care and attentiveness you provide to our cats x

A. S.

Got Bruce in at short notice. Very friendly Vet and staff.

R. R.

Friendly and helpful. Got a same day appointment in a bank holiday weekend, perfect.

A. E.

Friendly, efficient and informed service. The staff are always very welcoming.

P. T.

Amazing service and lovely caring staff

M. M.

Fantastic service given year on year. Very friendly and caring.

p. p.

Camberwell branch saved my dog

J. X.

Thank you! professional service and friendly staff.

K. S.

fast and friendly service

K. G.

Great surgery. Friendly and professional

M. B.

This is a very good place to go.

M. P.

Great staff and service. Flexible and caring.

N. K.

Very pleasant experience

S. A.

Great

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