Reviews of Richer Sounds, Reading. (Appliance Store) in Reading (Berkshire).

Richer Sounds, Reading

336 Reviews

237 Comments

Appliance store

Audio visual equipment supplier

118A Oxford Rd, Reading RG1 7NL, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of Richer Sounds, Reading, Appliance store in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Richer Sounds, Reading

Sunday

12–4PM

Monday

12–5PM

Tuesday

12–5PM

Wednesday

12–5PM

Thursday

12–5PM

Friday

12–5PM

Saturday

10AM–5PM

Reviews of Richer Sounds, Reading

R. B.

I needed a repair for my television but the 6 year guarantee covered it. They let me borrow a brand new one for the period that my television was away and they fitted and refitted my television's perfectly. A great experience.

P. S.

Attentive service and knowledgeable staff are the reasons you should shop for audio video equipment at an independent retailer, and they are two things that Richer Sounds has in abundance. All of their staff have a seemingly encyclopaedic amount of knowledge, and that is no easy task in a sector that has so much constant change. If you need specific, high quality A/V gear I can think of no better place to shop than Richer Sounds.

D. M.

I have been a customer for many years, and I purchase all my home entertainment systems from them. Home cinema, tv's Dvd recorders etc. I have just purchased a new home cinema AV receiver and dolby atmos speakers to replace my existing AV receiver as it was past its time, as quite a few years old. Their prices are extremely competitive and will price match. The staff are always friendly and very knowledgeable, and are always available to help on-line and in store. They have a demo room so you can experience the home cinema experience (popcorn? you had better ask) As you have guessed I would definitely recommend.

T. W.

Sadly 5 stars is the most l can give Richer Sounds of Reading; it should be more... These are the go-to guys for tip top audio equipment. The best advice from dudes who really know their stuff; gear to match all budgets sold at the best prices. Helpful friendly blokes who make the purchasing process as enjoyable as the listening experience!

L. B.

RS are fantastic. I won't buy my AV anywhere else and the Reading branch are so helpful.

Bought a Freesat box from this place (click & collect) at a price lower than I could find on the internet. Good hands on customer service, I have been using Richer Sounds for over 25 years and always had great service.

G. C.

Dan was exceptional in the service he provided over the phone and email. I have been shopping at Richer for years now and they have never let me down. Delivery of my purchase was also great.

James is an excellent example of customer service but then nothing is too much bother for the Reading branch. I very much appreciate the advice, service and time

T. W.

Went to Richer Sounds Reading as I was interested in a new TV and Sound-bar. Was dealt with by Steve who gave great advice. Was extremely satisfied with what I brought and received really good service both before and after the purchase. Steve pointed me in the direction of Toby for installation who did and excellent job with not a wire in sight. Have already recommended to my father and brother in law. Thanks guys

S. L.

These guys came up trumps again. Having a high-street presence is all about the customer service nowadays and these guys do this very well. Kieren, who I dealt with, allowed me to explain what I was looking for and he walked me through all my options. At no point did I feel he was pushing me towards one product or another. He agreed with a lot of my views and gave me things to think about I might have overlooked. This is what I was looking for. I ordered a great system and it was delivered the very next day. Needless to say, I’ll be back once - in Kieren’s words - the budget recovers… 😂 Thanks again guys for the exceptional service.

G. B.

Superb staff. Wiling to help and go out of their way to help you decide/choose on equipment. Nice demo room. Good range of audio visual equipment in stock. Delivery was even free as one of the workers was passing by through the area. My go to place for audio visual equipment. Purchased two ex-demo TV’s and a Bluetooth enabled speaker.

B. S.

Delighted with my new LG OLED55CX5LB (2020) OLED HDR 4K Ultra TV. Fair price, 6 years warranty and lightning next day deliver. Good advise and courteous service from Kieran. Many thanks.

S. M. T.

I ordered a new LG OLED CX today from Richer Sounds to upgrade my setup. Dan was super helpful over the phone and gave me some solid advice before making my purchase. Fab service and not long to wait with next day delivery!

l. j.

I regularly buy from Richer Sounds , if you looking some Electronic, Hifi Tv Home Cinema, don’t look elsewhere. The customer service is 5 stars . Last week i place an order over the phone, Dan was extremely polite and is customer was incredible. I received my delivery in 2 days. This the reason I always buy from Richer sound, they always look after they customer wich in this day is very rare ! Well done Dan ! Will buy again.

E. S.

Absolutely fantastic pre and post-sales service from Steve at the Reading store. Felt very well looked after right from the outset. The showroom was well laid out and I was able to see the TV I was purchasing easily compared to other similar models. Super fast next day delivery. Overall incredibly happy with my purchase and the service and I'd highly recommend the store and team here.

S. R.

Great customer service - especially from Steve the Store Manager. Ordered a product that I wanted to replace within a few weeks of ordering. Nothing too much trouble - the exchange took place. No hassle. Extremely happy and would fully recommend. Thank you.

S. B.

First class customer service. I ordered a Philips OLED TV from Richer Sounds during lockdown. Had great advice on the phone, quick delivery and when it developed a fault, exemplary customer service for the return. Shame they didn't have stock of the TV I wanted to swap for as wanted to keep the business for these guys. I'll be back for future AV purchases though 👍🏻

Fantastic store, great employees that take the time to let you try out the equipment before you buy. Top notch service.

I. P.

My all in one DVD 5.1 system packed in just as the Lockdown started so that gave me plenty of time to look at a seperates system to replace it. Having read several reviews and seen various discussions on various AV Forums I had an idea of what items I wanted to test. A week after some of the Lockdown restrictions eased I contacted Reading Richer Sounds and James arranged for me to demo the items. I took a load of Blu Rays, DVDs, CDs and SACDs to try out the system and the team were more than happy to leave me in the Demo Room. After 45 minutes or so it was suggested I try another set of speakers as having listened to the music I was playing they thought they would suit me better. Indeed they did and there was not a complaint when I played everything I had all over again. Buying a package of TV, Blu Ray, AV Amp and 5.1 speakers got me a discount but there was never any attempts at 'snake oil' sales and trying to tell me that a few £150 cables were essential to make my system really sound great. Just very helpful advice. The items look a while to arrive but this was week one after Lockdown and that was only to be expected. However I was kept informed of progress via emails and phone calls. Can't find any fault with their service. Hopefully I won't be buying any AV items any time soon but if you are I would heartedly recommend Richer Sounds Reading.

H. G.

Helpful, knowledgeable staff, great variety of quality electronic kit, fantastic service. No pressure from the sales team, either, which really helps, and hassle-free provision of a printed quote valid for 7 days. Also brilliant to have free customer parking right outside the shop so you can load your purchases into the car to take home and enjoy straight away (I'm just too impatient to take advantage of the free delivery!)

P. W.

Great service and prices

t. c.

Quality sounds and friendly staff

S. M. T.

G. S.

Great telephone support from 'Dan', followed up in store with clear objective information. Questions answered in detail allowing (I feel) the decision to be made without a heavy sales pitch. This is a consistent approach experienced from a number of previous purchases. The absence if the item of choice in store was followed quickly by a 24hr delivery. Thanks.

N. G.

Very friendly and knowledgeable staff. Understood our budget and helped us get the maximum we could across the range of items we were looking for from the money we had. No pressure, just what appeared to be honest advice.

E. S.

T. S.

Richer Sounds Reading has been my go to for a number of years when requiring a new television. Purchased from there today & as previously the Customer Service received, this time from Aaron & Joe, couldn't have been any better. Always a friendly, helpful, knowledgeable store. A huge thanks for the perfect shopping experience. 👍

E. A.

Extremely helpful staff. Very patient and willing to advise you with no obligation to buy from them. Excellent products and fantastic customer service from start to finish. I would definitely recommend them. Big thanks to Archie, Steve and Joe at Richer Sounds Reading.

S. B.

S. M.

So glad I bought from Richer Sounds and not online. I had an issues (due to Sony) with my TV. Sony support were useless, Richer sounds were excellent after a house visit to see if they could resolve the issue for me they swapped the TV to another model no fuss. Thanks guys.

B. B.

I have purchased TVs and audio equipment from Richer Sounds for over 10 years now and have found them to always be knowledgeable and friendly. My most recent experience at the Reading store was excellent, Dan (my sales' adviser) was so thorough in his customer service to me on my TV and Sonos Playbase purchase - from assistance on the best possible positioning of the TV (stand or bracket, I went with a stand in the end) and Sonos kit, to guidance on the best cabling - he even kept the store open for me an additional 20 minutes. I'd also like to thank the GM, Steve, for his extensive knowledge that really helped with the decision making and also for offering me a price match on a couple of items too! Many thanks again, I'd highly recommend them!

S. M.

G. S.

A. H.

Overall it's hard to fault the experience with these guys. They listened to what I needed and had a setup in the demo room which matched; spent 20 minutes talking through the options and specifics of the room it would all go in etc. Once I'd made a decision, they were very flexible on holding onto items until I was ready to collect (the room was having work done on it) whilst giving others out (wire to be chased into wall etc). Very good prices; I am always paranoid at paying over the odds and check everything online, and RS prices always seem to be at least matched to the best online prices with the addition of great local service. Finally fired up my new surround system last night and it sounds amazing, very pleased. What's not to like! Huge difference to the experience at the larger chain stores where it seems difficult to find someone who can speak in basic sentences half the time.

S. N.

Phoned up one afternoon to purchase an amp that was last in stock , with the risk i could lose before i got there Joe had reserved it for me , Turned up and was looked after by Steve offering great advise along with an easy transaction. Great product with fantastic service. A*

S. B.

Recently purchased my first DLP projector with richer sounds reading. I cant praise them enough for there service. A few days after i bought it the price dropped to clearance and they were happy to refund me the difference straight away over the phone. would definitely buy from them in future.

p. h.

Was looking for a simple to use amplifer with other added features and didnt know where to start...then I met Archie. Gave him some pointers to what I was looking for and he set up a demo for me to show me of what he felt I was looking for. It was perfect! We bought the amplifier and speaker set there and then. No pressure, just fantastic advice, and the customer service he gave me was second to none, and went beyond the call of duty! Goodbye Currys, I will always use Richer Sounds from now on thanks to you Archie. You are an asset to your company. and so knowledgeable. In my opinion, you deserve a raise ;)

C. R.

I came across Richer Sounds 8 years ago. They were very informative and helpful. Recently I contacted them again for advice and accessories and still found them to be most helpful even when I changed my order at the very last moment, (delivery man was loading the van), Kieren was very patient and was able to deliver the order the very next day. I would recommend Richer Sounds to anyone, I don't write reviews normally, but in this case they are definitely worth a mention. Thank you Richer Sounds. Christine Richardson

M. R.

Brilliant little shop, you just don't get this kind of customer service from other larger outlets. The Manager (Lewis) really knows his stuff and is clearly passionate about what he does, He took the time to walk me through replacing my home sound system despite the shop being busy at the time. In the end I decided to take a rain check but I'll definitely be back to complete my purchase. If this shop is a representation of the whole company then the future looks very bright for Richer Sounds. Hopefully this place doesn't lose its ethos when it grows.

B. O.

Staff are great at giving advice without any pressure of buying. They have a great technical know-how and could answer all my questions. Feel confident with them for the warranty, much moreso than John Lewis, who in recent years have got worse for their customer service.

J. S.

I was recommend to visit Richer Sounds by a friend of mine who had recently bought a TV from them and was impressed with their service and prices. I didn't take his advise initially believing that Curry's was the easy, probably cheaper option and the staff would be less likely to intimidate me with their "techy" speak making me feel an idiot for not knowing what I wanted or needed. So off I went to Curry's to be ignored initially and then dealt with as if I was some sort of inconvenience. So after this experience I visited Richer Sounds in Reading and was immediately acknowledge and offer a drink on arrival. The in-store guys were very helpful, not in the least bit geeky but very knowledgeable and just really interested in my requirements and explained things in simple terms. The demo room is great and the range on display is impressive. Having decided on a TV and wireless surround sound system the price was painlessly negotiated so we both parties felt good about the deal and it was certainly in line, if not better than the "super stores" My purchases were in stock and Steve (The Manager) even carried them to my car for me - nice touch. Thanks to everyone in the store. My advise - Visit these guys, you won't be disappointed.

R. T.

Excellent shop. I've shopped here for years and i can honestly say that all the staff have been friendly and helpful. The shop is usually busy when I've visited but the staff always find time to help where possible. A special mention to Kieran who has always been helpful and pleased to see me. I'm very surprised at some of the bad reviews here, its not a reflection of service I've experienced over the years and up to this day. I've also used their after-care service recently which turned a fault around on my tv within a few days, no hassle and a generally positive experience.

J. M.

Went to buy an entry level sound bar for my TV. Helpful staff took time to understand my requirements and showed me the one I was interested in. They suggested I also listen to a few of the other ones that were slightly more expensive. It was good advice since the improved sound was worth the extra money to me. Bought the product and took it home. Normally Richer Sounds are very competitive on price so I hadn't checked before I bought it. I did a quick check on Amazon and found it quite a bit cheaper. If it had only been £20 cheaper, I would not have asked for a price match since the experience and advice was worth that to me. On this occasion I did ask if Richer Sounds would do a price match - they were happy to do this and arranged a refund.

S. A.

I got a really nice CD player, yesterday. It was not the latest model but was at a greatly reduced price compared to the original. Thanks to the great service by the staff there, I got a further reduction as it was a display model.

What can I say, I've been a loyal RS customer for many many years. This visit involved taking yet another person to RS for an AV purchase, but 1st time to the reading branch. Service was excellent !

R. M.

Great service from Kieren. Very helpful and knowledgeable and took the time to answer my (extensive) questions relating to various products. No hard selling, very relaxed. Ended up buying a TV which I am very happy with so far! Highly recommended.

E. A.

L. D.

Had excellent service at RS Reading. I Went there on a mission to buy speakers for my basic hi-fi set up. Dan - sales adviser answered all my newbie questions and even managed to put speakers plugs onto the cable essentially saving me a lot hassle. They are very friendly and helpful bunch of lads. After the purchase they went out with me to put everything in my car! Top marks.

J. J.

Excellent service The staff helpful I'd fully Recommend Richer Sounds

P. S.

The staff here at Richer Sounds which include Kieren (long time legend!), James (assistant store manager) and Steve (store manager) are all professional, friendly and knowledgeable. I have been a regular customer over the years, none more so than this year as I've upgraded a lot of my AV equipment. If you're serious about audio visual gear and hi-fi then visit this place as the knowledge of everyone working here far outweighs that available in other stores. They're often busy but never too busy to help and allow you time to demo equipment (though best to book a time slot to avoid clashing with other customers in the main demo room). Back to Kieren, who has been a great help this year and who has recognised my loyalty as a customer with some great deals. Thanks Reading Richer Sounds! 😃

M. N.

Visited last month with the intent to buy some new wireless headphones. Dan helped me by discussing my needs and budget; then specially ordered in some Sennheiser RS175's as we felt these would be best - he kept me informed throughout the process. The headphones were exactly what I was looking for. He's also helped in the past advising me on surround sound for my TV a couple of years ago. Very helpful and impressed, will be returning again in future.

R. Y.

Freaking superb service. I purchased a high spec Sony TV here last month after relocating to Reading and after transferring my belongings I simply could not get it to play audio through my Bose Soundbar. I tried everything for days and followed advice on the Bose support forum and via Google. Lots of other people struggle too and often get nowhere, sending their TV or soundbar back to their supplier. A store and free home visit as 'all part of our service sir...' quickly fixed it, as they promised they would. That's the benefit of supporting our high street retailers over Amazon etc. And buying from those with genuine sales and technical after sales support. Thank you soooo much Richer Sounds and especially Steve and Archie. I am one seriously happy bunny now!!!! I cannot recommend you enough... with my full Bose surround now operational, my home cinema is awesome!!!

D. P.

Popped in Friday to discuss some AV advice, returned Saturday and brought the recommended Yamaha amp! Top service from Kieran who has suggested a great piece of Kit. Spent best part of Saturday behind my TV unit with a torch trying to wire it up! Now all sorted and about to sit down and enjoy the six nations with some improved surround sound.

M. W.

I was looking for a specific Hisense 65" TV model and having called up several branches of RS up and down the country, I was starting to think that I may struggle to find one of these units as nearly every branch was either sold out or had a reservation. NOTE TO JULIAN: If people are going to make a reservation and genuinely going to purchase a product from you, I feel they should at least offer their credit/debit card details prior as commitment to purchase, some of the branches I spoke with [Liverpool] had 2 of these units reserved for the same customer, with no financial commitment, not only was this greedy from the customer’s part, but if he/she had not turned up, then they could potentially be missing a genuine sale. The response I got from most branches whilst friendly, was pretty non-committal and disinterested, with the exception of 2 branches, namely Leicester and Reading. I spoke to the manager at Reading “Stephen James”, who was very approachable and helpful and having explained my situation he said no problem, they had the product available and it was mine if I wanted it, to which I was delighted even though I had the long journey from Cheshire to Berkshire to collect it, I felt it was worth it. Unfortunately, my journey down was not a good one and was held up several times and didn't actually arrive until after 5pm, I quickly telephoned to apologies that I was going to be arriving late and they kindly agreed to keep the store open for me until I got there, which was outstanding service! I would also like to mention “Devon” from the Leicester branch, who was also very helpful and called back to say that the TV he had reserved for their customer was now available, but I explained that I have already found one. Great Service and will be back again, well done!

B. B.

Went in to get a quote and advice on how best to set up a PA in a large restaurant. Dan was extremely helpful and went to great length to make sure everything would work as required. Have never had so much thought and effort from a salesman before, was very impressed with his technical knowledge and passion for what he does.

P. C.

Rang the day before and they were happy to reserve an item with no fuss (even though it was the last one they had in stock). No pressure sell of additional warranties and didn't offer advice if you didn't want it. Nice.

N. B.

I recently visited this store to purchase a new TV and DAB radio. The service received was excellent despite the store being very busy and the staff were very helpful in recommending products after finding out where in the house we intended to use them. I have bought items from here a number of times over the past few years and the experience has been first class each time.

A. F.

Great advice and prices. Coming from a 10 year old plasma and onkyo 905 av receiver I was dubious if I would like the change to 4k oled and a slightly smaller amp. I'm blown away by the difference! The picture and sound have come alive to a new level. Thanks for the service, price match and advice 😀

J. M.

Dan the man! What helpful staff they are at Reading. My Onkyo Receiver, purchased from RS over 4 years ago, needed a repair, Fortunately I'd taken out Supercare. When the fix came back I still had a problem getting the Receiver to function properly but over the phone Dan gave me valuable technical advice and got me sorted in 2 minutes. Well done Dan!

S. B.

Joe at Reading went above and beyond my expectations. He went out of his way to deliver my TV on Saturday. I cannot fault Richer Sounds. Their Products and Prices are excellent and Their staff are friendly, helpful and never pushy!

C. W.

After getting really duff advice from Curry's went and spoke to the guys in Reading. Didn't feel patronised as I'm not a technical person, they explained the 4K tv's in an easy to understand way. Settled on a great Panasonic made even better by extra £200 voucher code. Sat watching a great picture, so pleased with our choice. Highly recommend the guys here for their helpfulness and service.

C. S.

Always good with deals. Most of the products come with 6 years guarantee. If not for a small price. Having a wonderful room to test home theatre system. Highly recommended for HI-FI systems.

D. W.

I visited this shop recently to purchase a portable dvd for my children for their holidays. This was on recommendation from my friends at work who get all their stuff from there and love it. The guy who served me couldn't have been more helpful. He showed the 3 models they had and even wired them in so I could see the picture quality. I took it back this week as it wasn't charging properly and they swapped it straight over, no questions asked....Fantastic service! (They even gave my little boy an ice lolly while he waited on the sofa.)

A. M.

I have been buying my audio and visual products from Richersounds in Reading for around 15 years. It is always my first place to look for anything in AV I need for my family and friends. Their advice has always been impartial and honest, I have even come away with a cheaper product than I intended when they have demonstrated that it is better than what I went in for. Today I was again served by Kieren for a sound dock and headphones for my daughter. He could not of been more helpful setting up the equipment for my her to hear it before buying it. We of course bought the 6 year warranty as its such good value. Hopefully I will be back soon for some new speakers for myself.

B. P.

I called into Richer Sounds Reading on Tuesday looking for advice on speakers. I spoke to Kieren who was very efficient and suggested an eminently suitable model and even set it up for a demonstration. The next day I rang and ordered the speakers and cables etc and they arrived before 10:00 am the next day . They work perfectly and I cannot recommend too highly Kieren and Richer Sounds for providing the level of advice and service one used to expect from a well known department store.

N. G.

Very friendly and knowledgeable staff. Understood our budget and helped us get the maximum we could across the range of items we were looking for from the money we had. …

K. R.

Great service and knowledgeable advice from people who know their industry.

R. G.

Fantastic Service. Returned my initial message I left on the voicemail with three minutes. Very helpful and knowledgable over the phone. I dealth with Neil, the Store Manager. Went in for a demo to hear the Surround sound system. Very happy with the demo and purchased the surround sound system and av receiver as well as HDMI cables. Neil helped me with making sure I understood what each piece of equipment does, and making sure I had all the correct cabling. Will be going back to purchase a LED/Plasma TV over the next few months. Good service, would highly recommend.

R. E.

I have bought my kit from Richer Sounds for over a decade now, and while products come and go, the customer service you receive remains consistently high. I've just purchased a brand new CXN, CXA and CXC with Dali speakers to replace my 640 setup. The kit is superb, and Steve, the asst branch manager, was very patient and helpful throughout - never pushy, and the price was attractive. I had a potential issue over the speakers which turns out to be my ignorance rather than anything else - but once again, the whole team, including HQ and online monitoring, were excellent in making sure I was nothing less than 100% happy. Apart from John Lewis, other retailers are simply not in the same league as Richer Sounds, and they would be well served by following this business model. Once my wallet has recovered from my latest round of boy-toy buying, I'll be back there for my next fix. Thanks again to Steve - next time though, make sure the mugs are in stock :-)

M. Z.

Came to look at couple of projectors and Aaron helped me to make the right choice: bought one in store same day (though it was no pressure sales) and very happy with overall experience!

J. S.

A big thanks to Kieren who I had running around with multiple sets of speakers trying to find something that would match my system! Very friendly and helpful staff. I was also able to return a pair that didn't match my system. The demo room in Reading is great and I could bring my own gear to make sure the matching was perfect. I feel this really adds value over just blind buys on the internet. Get yourself over there- it's worth it!

N. H.

Thank you to Kieren - you were a massive help with all aspects when purchasing my new Sony tv! Very pleased with the product and service received. Highly recommend!

A. K.

Really helpful staff and excellent service. Thank you.

L. M.

Kieran from the Reading branch was extremely helpful and knowledgeable and guided me to buy a brilliant LG TV and sound bar. The service and after care was second to none. We will definitely use Kieran as our first point of contact in the future.

E. E.

Having decided upon wanting to get a 5.1 surround sound system for our home, and considering a new TV as well, we popped into the Reading store to hear the speakers we were looking at in action and to get some advise on Amps and TVs. We got talking to Kieren, who was more than happy to set up the Dali speakers in the Demo room and give advice on the best Amp etc. Truely passionate and knowledgeable, he was great to talk to and made the process so easy! He popped a quote over to us on an email so that we could take a more detailed look at the spec, which was great, as we didn't have to rush making a decision on which TV to go for, and allowed us to check reviews etc. We were able to speak to the team on the phone and email to make sure we built the right package for us, which was really convenient. We decided to go for the recommended Amp and chose slightly higher spec speakers - having found a deal with another company, we asked Richer Sounds Reading if they'd be able to price match this, which Kieren sorted out for us - no hassle, we simply shared with him the details of the deal we'd seen, which he then checked out and gave us a call back. We popped in to the store again to place our order and finalise everything. Yet again, brilliant customer service from Kieren, who worked with us to make sure we had the best cable options that we needed for each of the speakers, and organised courier delivery to home as well. Fully recommend popping in to the Reading branch of Richer Sounds - and can honestly say that we are so glad we spoke to Kieren, he's a brilliant representative for the company! We're really pleased with our new system - it's transformed our living room, and the sound from the Dali speakers is absolutely brilliant! Full marks to Richer Sounds for making the research and purchasing process so easy.

C. M.

Highly recommend Richer Sounds (Reading). On the advice of Stephen (the store manager) we purchased a 49" Panasonic 4K UltraHD HDR TV and couldn't be happier. Love it!

r. B.

Excellent service and the six year guarantee on the TV proved to be absolutely fantastic - my 5 year old 47" LG TV broke and, as it couldn't be fixed, i walked out of the store last Friday with a brand new, 49" ultra HD model with a fantastic picture and much improved smart tv interface with no grumbling or questions asked at all. Frankly, i almost couldn't believe it - i was expecting to get a refurbished model or something similar, but what i got was absolutely fantastic. Thanks to Kieran in store for sorting it all out fuss-free. Would seriously recommend - couldn't have hoped for a better outcome :-)

M. J.

The sevice i recieved from Steve at Richer Sounds Reading was brilliant. Had an issue with my Sky Q not working with 10 bit colour on the new tv and reciever i had purchased. First he tried over the phone to fix issue then put us in touch with tech support at Onkyo when this did not resolve it . He did a home visit brought a replacement amp to try . Could not ask for more . Will always purchase any future hi-fi equipment from them . Many thanks Steve .

Friendly staff, great prices. Terrible parking, I ended up having to park on double red lines to load up my tv into the car. Re: dear john, thanks for your reply. There are only 3-4 spaces out the front and the same in trinity. All were full, so I had to park in Chatham multi-storey. It’s not practical to carry a large tv 150-200 yards and then up a multi-storey. So when I had bought my tv I had to then collect my car to load up. Only place I could park was on a double red. Maybe if one of the spaces outside could be reserved for loading, it might help... or maybe I was just unlucky that it was so busy...

W. D.

Jo helped me this morning with an OLED TV purchase - he was incredibly helpful, impressively knowledgable & very efficient. I highly recommend Richer Sounds Reading for your AV needs.

M. N.

I explained my problems with an (ageing) amplifier. Steve arranged for it to be repaired at a very reasonable cost. He also recommended a SONOS Connect to add some extra features to my sound system. This is now installed and providing great music. Thanks Steve for your excellent service.

M. S.

Knowledge good helpful and came out to install

Update: 03/11/15 Following my initial review last week, I was contacted by one of their staffs about my problem the very next day. Suffice to say, they sorted out the sub within a couple of days and have sweeten the deal considering my initial frustration. As such, I would recommend their service as they truly stick to their words about customer care. Original review: I went in and bought the Arcam Solo bar + sub 2 weeks ago (18th). At the time of purchase, they only have a new solo bar and the display sub. I was told that I can pay for the package but use the demo sub for the time being and they will order a new one from their warehouse (which they confirmed to have in stock) that should be coming Wednesday or Friday as that is their delivery dates. I was first promised a call by their staff named Joe. Came Friday evening (23rd), I had to call in to be told that there is no record of the order! Subsequently I was promised again that I will definitely get a call today (28th) to inform me of the status by one of their staff called Kieren(?). Disappointingly no calls at the time of writing this review. I'm now considering returning this combo and buy it elsewhere as I've paid not an insignificant amount for this and the level of service clearly disappoints.

S. A.

Went in to Reading store recently and spoke to Joe, was given some "sound" advice about a new sound system, lots of information gained. No pressure with buying products and very knowledgeable staff. I will be returning soon.

A. O.

I was looking for the best portable Bluetooth speaker to replace my expired JBL Extreme, and Kieran at the Reading store spent time showing me what was available, and even setting up a few for me to compare in the Sound Room. I couldn't be happier with my new Dali Katch or the service I received from Kieran and team there.

j. r.

Bought Dali Opticon 6 speakers and sub-woofer here recently from Kieren, who also advised me six years ago. Always helpful and very knowledgeable. I couldn't possibly be happier with the speakers. It is as though I am listening to much of my music for the first time. The sound is warm and rich, also incredibly detailed. And effortlessly loud. Have always got my hi-fi from Richer Sounds and would never go anywhere else.

L. W.

Good customer service, great products, extremely helpful staff! Couldn't ask for a better shopping experience. The store adds that personal touch that many other larger firms simply forget! Keep it up guys!

K. F.

Brilliant knowledge and service. I went here to investigate buying a new A/V set up. The staff were very helpful. I've yet to buy anything but the advice given was good.

D. H.

Great technical knowledge and customer service. When my TV had a fault they swapped it straight away with no issues at all. Highly recommended.

A. b.

I am really pleased with the fantastic service I got from richer sounds.I purchased a projector and surround sound system.The guys channeled my walls,hid all the cables and installed my brand new cinema.I had quotes from loads of smaller local firms and Richer Sounds came in with the best price. Thanks guys for a great service

S. K.

Very professional and friendly service. The team had very good product knowledge and helped us find exactly what we wanted. Would highly recommend and we will definitely be using again in the future.

Wide selection however giving it 3 as when I entered for general questions and asking of product specifics they quickly dismissed me as they thought that we were just there for window browsing. However went to the birmingham store on a visit north and was majorly impressed there.

M. H.

Had a issue setting up Atmos today and Dan gave me step by step instructions to solve my problem. Excellent customer service massive thank you to Dan and the Richer Sounds team at Reading always there to help. Thanks

D. P.

Excellent customer service as I'd expect from R.S Great product knowledge and special thanks to Archie for stripping my speaker wires...Top Man

A. I.

Great service by Dan and Trainee Aaron. Their advice has meant I have exactly the TV I need, was quick and I am very happy with the TV I purchased

J. M.

Having bought a home theatre system in the Cambridge branch while on holiday, I had no problem returning it to the Reading branch, my local. Neil (manager) very helpful.

A. G.

Staff know what they are talking about, you might get a sly upsell on any discussion you have but that's to be expected! Have been a repeat customer for many years and when are spending hundreds or even 1000+ on something they are great at advising.

W. E.

Bought qed hifi inter connects and speaker cables 3 years ago. The services were goods and the staff was knowledgeable.

A. C.

Went in looking for a soundbar. Unfortunately the last one had been reserved, but the staff were knowledgeable and put me on to another around the same price range. Good experience, friendly staff who know their onions.

Good place to go for all your audio/visual needs, they stock a wide range of TV's, Hifi components and speakers and the staff seem very knowledgeable. Worth a visit.

N. B.

Great deals on regularly, friendly staff who are more than happy to talk through the products. First port of call for all my audio needs.

J. K.

Really good advice and prices...I didn't have much luck getting a working soundbar via their open box discounts but absolutely no quibble in returning them...

C. L.

Archie helped me a few weeks ago to get exactly the right hifi system with some lovely Dali speakers. great service!

E. H.

Very helpful and friendly staff. Learnt a lot and came out happy with some great sounding new speakers for my record player.

M. S.

Good service and info when we asked, prices good and great guarantee periods, got 6 years on our Samsung TV, parking limited.

R. O.

Helpful and knowledge staff and really good customer service. Only wish the store was bigger so they could have a wider variety of items on display.

M. B.

Have brought pretty much all of my hifi and home cinema kit here for years. Great service with competitive prices

A. S.

I went to richer sounds for advice on a turntable, spoke to Joe who was extremely helpful, had great knowledge and pointed me in the right direction on how to get started.

C. F.

Great service & great products, always has done me well

a. c.

Always great service here, my go to place for anything AV related, 6 year warranty is a nice back up

S. S.

Staff were very helpful today with sorting out a problem with my TV and I got a replacement to take home there and then. Thank you to Cieran and his colleague who helped me.

A. T. (.

I bought a open box centre speaker from here. I asked for a discount for it being open boxed but was told it was price was low enough already (it was). It was while ago but an open boxed none the less.

A. P.

Great experience. Staff was friendly. I bought a pair of headphones but let me try anything I wanted till I found what I wanted.

R. H.

Fantastic customer service before and after purchase. Went above and beyond when let down by local taxi company. Thank you Joe, Archie and Kieren

F. W. (.

Fantastic service and very knowledgeable staff, not easy to find in today's retail world.

A. W.

Great selection of equipment and good knowledge. They are in sales..... So if you know what you want before going, stick to your guns

W. S.

Excellent staff. Very helpful and knowledgeable. They're often the cheapest place for some AV things.

C. H.

Such a great experience- awesome product knowledge and we found the perfect TV without breaking the bank. Thank you Kieren

R. R.

The staff were helpful, friendly and knowledgeable. The only problem is I could spend far too much money on all the toys.

J. W.

Helpful and knowledgeable staff, was friendly and let me take home display model while mine was on order

T. C.

Excellent service phoning store and online + 6 year warranty.

K. J.

Great prices for quality products with experts to help you make the right choices. The go to shop for audio requirements...

R. M.

Great attentive and knowledgeable staff, good stock just the place for a audiophile browse

A. W.

Didn't get the TV that I wanted. Stock said there was one left, open box, but it was ex display and missing both the stand and remote.

N. M.

Fantastic customer service, very knowledgeable staff, cheap prices and a nice big range of merchandise.

S. B.

Went there to buy myself a TV a few weeks back, received great advice & customer service from Dan who literally went the extra mile to help me out with my purchase

S. a. L. P.

Outstanding customer service. The manager, Steve, was superb and sorted me out with a great deal. Recommended.

J. C.

Always very helpful. Happy to hand my hard earned over. Awesome deals on old stock

A. J.

Very helpful, great advice and excellent after sales warranty.

M. J.

Very experienced staff. Good stock of terrific hifi on offer. What more could you ask for.

H. P.

The senior salesman was such a great help and really knowledgeable. Pleasant experience.

A. C. R.

Another excellent service from Kieren. TV sold to us with his expert knowledge and a smile. 😄

E. W.

I met the gorgeous Kestrel. Brilliant service. Highly recommend you visit.

Helpful friendly staff. Best place for impartial advice on all things TV, Hi-Fi and home cinema

D. S.

Always impressed with how quickly and efficiently I'm served in this shop. Great experience.

I. A.

Excellent service and product knowledge. Well priced. Only sell quality goods.

t. c.

Quality sounds and friendly staff

M. S.

Excellent service from Kieren, solved a really annoying problem in a most enjoyable way. Very happy with the experience

L. N.

Excellent advice about TVs from the store manager, Steve.

G. M.

The only place to buy a tv,went in at 10 had bought by 10:15,great knowledge & advice

R. L.

Friendly helpful staff, great demo and many shiny things!

C. C.

Showroom smaller than the old one, many TVs in Richer’s online site not on display

S. B. (.

Bit pricey but one of the last places on the high street for hi-fi gear. Good friendly staff

As usual with Richer Sounds, you get good honest hi-fi and TV at reasonable prices

P. M.

Excellent product knowledge and service. Helpful and friendly. Highly recommended.

A. A. Z.

Good place for Audio and TVs. Good staff but not much on display.

g. m.

Great gear, great prices and great customer service. What's not to like?

S. W.

Always a good experience and staff who will go out of their way to help and demo.

R. H.

Very helpful staff and pretty good prices, some even beat Amazon!!!

S. L.

Very friendly and helpful, as they were 20 years ago when I first visited!

A. V.

Had nice experience, got samsung soundbar at good price....

J. '.

guys are friendly, approachable and knowledgeable, definitely recommend their services

N. C.

Friendly and helpful staff. Good range of stuff to try. Park free right outside.

P. S.

Changing my rating to better. Great staff. Good follow ups. Thanks

J. S.

Thanks again to Steve and the team for their outstanding knowledge and assistance. Always great

O. M.

As ever Richer sounds provides excellent customer service and fabulously low prices.

They have good products and acceptable prices

L. R.

Excellently priced TV's with 6 year warranty.

L. M.

Great service & knowledgeable staff plus some great deals to be had.

r. c.

Great shop. Limited parking. Good deals for budget to hi end

R. G.

Good knowledge from staff and very competitive. Will definitely use them again.

P. S.

Great advice and really helpful when the wrong product was ordered, delivered and opened! Thanks guys

A. H.

They have a great range and great knowledge off what they ate selling.

D. T.

Great knowledge great help pleasant polite even with all the many questions i had.

L. G.

I wasn't too impressed when I visited this store. However there Oxford store was very good.

H. T. D. S.

Fabulous personal service. Especially so when equipment does not work as it should.

M. H. (.

Knowledgeable staff. We always go here for our audio and video needs

r. m.

Good advice and service. Kindly replaced my broken amp

c. a.

A great place always happy to help and some good deals.

P. W.

Great service and prices

t. m. (. s.

Top place for your TV stereo audio amplifier dvd player etc :)

T. G.

Went in to buy a music streamer..now listening to it..superb unit

C. S.

Really good advice and helpful service. Thanks guys!

S. H. P.

Really helpful friendly staff. Would recommmned this branch.

M. S.

Good products and very helpful staff.

J. M.

Best manager out of all the Richer Sounds stores anywhere!

R. H.

Great service, friendly knowledgeable staff. Many thanks!!!!!

Brilliant deals, excellent staff knowledge,recommended.

G. G.

Excellent service great products and reasonable price

J. B.

Fantastic customer service as always from Kieren and Steve

F. T.

Professional advice without sales push in layman terms.

d. c.

Knowledge staff, good staff service. Competitive prices,

R. E.

Very helpful with advice on turntables for my son

D. E.

Really friendly and helpful staff, would recommend to anyone

L. W.

Very helpful staff. Good range too

J. K.

Great place for purchasing your home entertainment system.

T. H.

Great Service, Great Prices, Parking very limited!

R. W.

Great service from a friendly knowledgeable team.

s. k.

Great service. The guys there know what they are talking about

M. C.

Great service, good range of products

Always a great deal and great service.

J. C.

Excellent service. Great prices

M. A.

Always helpful people on-hand with recommendations.

G. O.

Very helpful when I had a problem with headphones. Cheers

D. T.

Helpful and friendly staff with free parking outside

T. W.

The people who work in there, definitely know what they are talking about.

K. D.

Helpful staff and a bit of free parking.

J. T.

Top team, great access, prices and stock

I. C.

Manic on a Saturday afternoon, staff a bit harried and not terribly focussed

N. M.

Always a pleasure to shop at Richer Sounds

V. P.

Staff know their stuff and couldn't have been more helpful

M. p.

Very helpfull, knowledgeable and friendly. Outside parking.

G. B. (.

Great customer service as always 👍

B. C.

Always good service, prices and choice.

M. J.

Good selection of quality hi-fi

C. G.

Great prices fantastic staff

A. G.

Very helpful and knowledgeable team!

R. H.

Great service and fantastic aftercare.

J. B.

Best place to go for music equipment

R. A.

Good car accessories shop.

A. T.

Great service, highly recommended!

K. T.

A must for music enthusiasts or home cinema equipment

D. H.

Bey helpful staff, informative and intuitive

T. M.

Top Crew with honest, genuine knowledge

A. D.

Friendly, knowledgeable staff.

E. A.

Ok not many bargains shoparound

A. T.

Great friendly staff!

M. L. (.

Expensive, but good quality and service.

L. H.

You really can't fault Richer Sounds.

m. b.

Always knowledgeable staff.

C. H.

1st class advice and service

N. M.

10 out 10

M. A.

Great.

K. W.

Very helpful indeed

W. M.

Superb customer service

S. G.

Really helpful staff

d. c.

Very helpful staff

H. K.

Excellent

C. S.

Alright

R. H.

They take all your money.

S. B.

Good guarantee.

C. H.

Exalted staff

T. P.

I can not recommend Richer Sounds Reading highly enough for their competitive pricing, customer service, genuine instinctively helpful advice and thorough knowledge of all things AV. Their open door approach means they are always willing to share this knowledge and offer advice either in person, at the store or remotely via a call. My purchases with them have always been impeccably accurate (due to their advice) meeting my current needs and affordability. My most recent TV purchase, despite the advice of Richer Sounds Reading store manager Steve, I selected a TV I was not happy with a week later. A call to the store was met receptively by Steve and a courier arranged for the next business day to collect my original purchase and deliver the new recommended TV for my price point and viewing settings. This consistent customer experience across 10 years has always been at the same 5 star threshold and coupled with the free extended warranty offered is my default electrical supplier. Challenge them to help you, you won’t be disappointed.